Amazon India Complaints & Reviews

I order a shirt on Amazon on[protected]. When he came to deliver the product, I did not take the product as I was not available that day. Today's 11 days I Haven't Received Refund Yet. After I deny to pickup the order i received an email in which it say once we get product we initiated full refund but till now I didn't get refund.
Mobile-[protected]
[protected]@gmail.com
Amazon mobile no.-[protected]
Order id[protected]

I have ordered a sofa cover of rupees 649 from amazon on 15th of august 2022 through cash on delivery mode through mobile number [protected] . But I did not liked the quality of the product so I issued a return of the product on 19th of august and asked the return in my paytm bank account linked to my number [protected]. Amazon initiated the refund on 20th of august but I did not received it . I tried contacting the customer care of amazon 4-5 times and they asked me to wait for 2-3 days everytime . Then they told me that the refund has been done from their side and that i should contact my bank for the same. So i tried contacting the customer care of paytm bank 3-4 times they also asked 2-3 days to resolve the issue but their official called me and told me that the transaction has not been received by them and that i should contact amazon again and ask if the transaction is revert back to them so i did the same but the amazon officials denied . Now it has been more than 10 days and i have not recieved the refund. Now the amazon officials asked me to charge a dispute file regarding my refund .I am really confused regarding this as this is happening with me first time. I request you to please help me get my money back. Both amazon and paytm are not helping me.
Date of refund initiated by amazon is 20 august
Reference number HSBCN[protected]
Transaction amount rupees 649
Paytm gave me return UTR PYTM[protected]
Bank account number [protected]

Return was initiated on 16 August 2022. Return has been by the seller.

However, pickup has not been done as of 1 Sep 202.

Seller as well as Amazon both have denied for the pick up of the product.
Amazon has put everything on Seller as if they are not responsible for selling a product on their platform.

Please assist me as its been 15 days and the product is not even picked up yet. I need the refund as soon as possible.

Initially on the recorded customer support call, they agreed for the refund but later on Amazon denied for the refund.

And now, I have received an email stating that the return period has expired.

Order ID[protected]
Item ordered- 8th August 2022
Item delivered- 11th August 2022
Return requested- 16th August 2022

Amazon has now closed the support ticket which I had raised.
My contact number- [protected] ( Sakshi ) Item was ordered from my brothers Amazon account- [protected]@gmail.com

Hello Team,

I purchased the 2 Hawkins idli stand from the amazon site at the rate of Rs.380/- each whose total was Rs.760/- but at the time of delivery, we noticed that the MRP of 1 Hawkins idli stand which was mentioned on the box was Rs.360/-(inclusive of all taxes). This is a highly rated fraud that Amazon had committed. Kindly take strict action against this side.
Ask them to refund my whole amount in double along with the penalty.

Amazon Order No:[protected]

Best Regards,
Nikhil Agrawal

Ordered almonds and delivered damaged product already opened and eaten by worms and spoked to cc - they said they don't help regarding anything

I had purchased a tv along with a quess care extended warranty from amazon on 10th April 2021. That warranty they have said to deliver to my mail. When i noticed that it's not there in my mail so i have contacted them and asked about the product delivery they said that it's got cancelled so i asked them that i dnt need a refund i need warranty only. They had agreed that and confirmed me that the warranty will continue. So i believed that till yesterday (31st August 22) i saw a horizontal line on the bottom of my tv display from yesterday. So i tried to contact the seller regarding warranty claim but when i contacted them they said that i can't claim for it as the warranty got cancelled. I spoked with Amazon persons too but they are supporting to scam and allowing to fraud on their platform. Today (01/09/22)they are trying to refund my money. They have cheated my money.

I have ordered Aristo plastic multipurpose container on 23rd July 2022, due product cheap quality I have requested for return immediately, but they didn't picked up the product. I have called the customer support and requested to schedule new pickup date and refund the amount, but no one responded. today I called Amazon for 5th time to request for refund but still they are not able to do it and asking for another attempt. They are keep on raising attempts to pickup but no one is coming to pickup. Please help on it.

Thanks.
Sravan

Regarding ORDER #[protected], ORDER #[protected], ORDER #[protected]
I talked on phone and also on chat. The people assured me to refund within 72 hours, but no action is taken. Amazon is loosing its reputation in India. Many other people also have similar complaints.

Had ordered an item from amazon. Due to size issues raised return. 1st return was unsuccessful saying price tag is missing. Product was delivered without tag. Hence complained to customer care saying price tag had not come item. They said they will mark comments and reschedule return. Second time also delivery partner rejected with sam reason asked to raise concern again. followed the same process again customer executive gave me same response, saying this item they added comments but then again 3rd time return got rejected with same no tag reason.

Also, tried to write this experience in reviews but amazon is not posting it and encouraging such frauds.

Loss of my money 7000 above they are obeying each transaction different upi numbers through my paytm

Hello, i ordered hp pavilion laptop from amazon on 18th of August 2022 and On 23rd they delivered me another laptop which is hp series but not hp pavilion.

I reported and filed for exchange after 30 minutes from delivery and they told me to call after 3days investigation so call us on 27th i called and they said exchange is not available we will return and refund i said ok.

On 28th the pickup agent came and he refused to take the laptop and said they didn't mention the reason i have to take hp pavilion laptop not another one tell the customer support.

I called them and they said we are sorry and they rescheduled the pickup again to 30th the agent didn't call nor did he come and just canceled the pickup.

I was confused i contacted support and again they said sorry and when i don't have other option we will rescheduled tge pickup.

Today again the agent never called and i was waiting all day near the door and he never came i have been waiting 3days at home for an agent to show up but they didn't showup.

I am really angry at this situation they are wasting my time and never resolving this issue.

Customer care promises to provide price difference but did not provide.

My concern is in regards to the order number[protected]. My name is Praveen Raj, a prime and a very old customer of Amazon. The order number[protected] is associated with a mobile phone. Redmi Note 10 PRO. It was ordered on 07th Aug. The phone had hardware issues.. A technician was sent to our house by Amazon who diagnosed the issue as a hardware issue and a return pick up was arranged for a refund. On 19th Aug'22, at 6:15-6:20pm, the amazon courier person reached my home to pick up the package. He opened it, checked all the items, validated if it was the same item and picked it from my house. I was informed that I would get a refund within 10 working days. I called Amazon on 30th Aug to check for a refund and I was informed that I returned an old used item. I was shell shocked. How's that possible? The amazon courier person validated and picked the phone. Why will he pick an old used phone for a refund? I am being told by the account specialist that I must return the original product. Where shall I return the original product from? I am ready for a police or any kind of investigation. It is very unfortunate that the customer is not being trusted. I have purchased so many items and never cheated Amazon. I spent 15K+ hard earned money in EMI and now I am being told that a refund cannot be processed until Amazon receives an item. I humbly request you to look into it and process the refund.

Dear sir I order OnePlus led 43inch on 22/08/22 and my delivery date is 26/08/22. But since product didn't delivered by Amazon. I call Amazon customer care multiple times but they always provide false information. They always tell me that your product is delivered next day but since product not delivered.
I aslo raise complaint on Amazon delivery partner delhivery courier service but also they didn't help me.
Amazon order I'd[protected]
My delivery tracking number is[protected].

I had ordered the product and was supposed to get it on 19 August. Later on, when connect with customer service they asked me to wait till 23 August. I did the same and I didn't receive the product on 23 August as well. So I bought another product from my nearby area. Later on I got this product on 24 August. As I have the substitution with me I don't need the product so I raised the return request 2 times(They were cancelling the request.). Those return request has been canceled by the team.

I have ordered Fossils Watch from Amazon, Order ID:[protected].
I have received wrong Product from Amazon hence i have returned it. it's been more than 7 Days. Amazon is not initiating the Refund

After taking the return of the item after 4 days continuously following up they were saying I have returned a fake product even i have returned the exact item and simply denieing for refund and now my money and product is with Amazon and in return they are making me fraud

Message From Customer Service

Hello,

I am writing to you about the refund of your order#[protected] for item

The White Willow Cooling Gel Memory Foam Orthopedic Bed Pillow for Sleeping & Neck Pain Relief for Back Sleeper, Side Sleeper & Stomach Sleeper with P.

As Per the multiple pick up failed we have initiated in advance refund of Total: Rs.1, 959.00, amount would be reflected in your amazon pay with in 24 hours

You can see your refund request and status here -

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

You'll also be able to view your Refund Reference Number on the Your Transactions tab on the Amazon Pay page once the refund is successfully transferred.

Thank you for shopping with Amazon and hope to see you again soon.

Warmest regards,

Even after these emails amazon failed to pick up regularly from the residence and are not providing advance refund... something they agree for advance refund sometimes they say Refund possible after pickup...but they are only creating fresh pickup dates and harressing me

I have returned my product on 3 aug, today is 30 aug but yet they not sent my refund. they always told me that wait 3 days we will contact you. but yet nobody contact meatleast 1 time. in the middle of waited days they told me that you will get refund after 2 days. but not received. help me from very bad and fraud company.

I have ordered a xiaomi 11t Pro 5G Mobile on Aug 21 2022, Mobile which I received is faulty. I have raised the Replacement and Amazon scheduled the technician visit on 23rd . But the technician did not visit my place and the call was updated that my phone is ok with no issue.

After calling customer service and after 1 hour of discussion my phone was replaced, but the phone which I have received in replacement is also faulty .
Again I have called customer care and they booked a technician visit for today .

Technician has visited today around 11 AM. He took my phone and installed some apps and after 5 min gave it back to me and said inspection is done and asked me to call customer care.

Now customer care is saying they will refund the amount, but we will not refund the back charges incurred on card EMI.

It looks like it's purely my fault that I have purchased the mobile from Amazon. Everything I need to bear and customer care just said sorry.

Below are the things I have been bearing from the last 10 days.

- Working with faulty mobile phones since the 21st Aug, going through a mental trauma.
- Bearing money loss on refund, I have to bear bank charges on emi.
- I have exchanged my old phone which is 11 month old, but Amazon is not returning it to me.
- As per customer card refund will be given to me after 7 day of return, I don't know how I will manage without a phone in that period .
- already my 39000Rs is blocked by this faulty phone.
- My Job is at stake because of no mobile, which leads to mental trauma, and forces me to take action which leads to life loss.

Request you resolve my issue, and compensate for all this mental trauma.

Regards
Ankit Jain
[protected]

Order details
Order Number #[protected]