Amazon India Complaints & Reviews

I placed the order on 13 sept, 2017 on amazon app for vlcc henna
Order #
[protected].. It was written on website that its for rs 149 for 2 pack, however when i recieved this item.. Its clearly mention on the pack that for 2 pack 100gm x 2 = rs 99 inclusive all taxes! Therefore i spoke to the customer care (Vijay), and they were just trying to play around with words as its tax, wrong updation on website and also said seller can list anyprice of the product on the website (Which us unacceptable) they deny me to speak to any other senior so that i can claim for refund or atleast i get the proper clarification.. It was a 32 minutes call.. And when they cudnt fool me around, they disconnected the call. I have attached the screenshot in which bill, price everything is clearly mention. Plz investigate, seeking for positive response!
Thanks

Respective authority,

I need a replacement of moto g4 plus which i purchased on october 1st, 2016 and is still under warranty. The escalation agent i spoke to acted helpless and was good for nothing. I am not demanding for a return or refund. I just need a replacement of the product as motorola authorized flagship center of bangalore mentioned they do not have any replacement service and amazon should replace the phone as it is still in warranty. I want this to be escalated to the highest level possible and kindly replace my phone or else this becomes a legal issue and i will sue. My order reference #[protected]. My contact number is [protected].

Thanks,
Pratik hemant bongale

Deepak kumar meena, jawahar bhawan, iit roorkee. I placed a order for manav bhugol book on 16 th septmber, 2017 at around 5:00 pm.
Money deducted from my account for order[protected] this. But order was cancelled already and my money not return to my account yet. Date of order was 16th septmber.
Please look into the matter and resolve as early as possible.

I order for a used mobile phone order no mention above, as per order details
The product contains 1. Samsung duos phone, 2. Battery, 3. Charger but the amazon only delivered phone and battery, no charger is there inquiry they agree to provide a charger which i have to purchase and then they will refund it to me, how can i believe on this that they will refund the cost of charger some details of customer care chat is given below as executive said the mail is send to me regarding refund commitment but yet no mails is received to me till now.

Me: hello
You are now connected to musaib from amazon.in
Me: i place an order with the following details //samsung galaxy s duos gt-s7562 (Pure white)
Sold by: rocking deals (Used mobiles)
1, 790.00
Used - acceptable - pre-owned - c - category. These are used mobile phones which are professionally inspected and repackaged. Big dents/cracks, many scratches on screen possible. Working in perfect condition. Includes mobile phone, battery & charger. No warranty.//
Musaib: hello, my name is musaib. I'll be glad to help you today.
Me: as mention it contains 1. Phone, 2. Battery, 3. Charger..
But the parcel do not contain any charger
Musaib: i am sorry for the inconvenience lokesh, allow me a minute while i look into this issue.
To assist you further i can initiate a refund and take the return request on this product as the charger is missing.
We can not send a separate charger for this, in this case we can accept the returns of the product. Please confirm if you want me to initiate the return request now.
Me: no
I already used the phone
It contains my contact no. And other data
I can't return it
Musaib: i understand that you have used this phone, as an exception i can still take a return request if you can format the device.
Me: no sir..
I will put this issue on consumer forum.
Musaib: i am really sorry to disappoint you, but as per the policy i can take a return of this product immediately.
A full refund will be initiated to the bank account from which the payment was made.
Me: i can't return the product sir.
I pay amazon rs.1790 for a phone, a battery and charger as mention in order details but amazon do not deliver the complete order it is not my fault.
Musaib: i understand it's not your fault here, that's the reason as per the policy i can take a request to refund the amount after the product is returned.
I understand you want to keep the product, unfortunately there is no option where we can send a charger separately.
Me: that means you can not do anything...
Musaib: i have to provide a resolution as per the policy lokesh, hope you understand my limitations.
Me: ok then, i approach to consumer forum.
Musaib: i am sorry i can not comment on this, how ever as it was mentioned in previous correspondence that you can purchase a charge separately from amazon.in and we will be able to refund that amount.
Me: how can i be assure that the amount will be refunded to me.
Just give me assurance for this
Musaib: your chats are recorded here and also the calls, hence you be assured that we will provide you with the refund.
Me: can you send me a mail/sms regarding this refund.
Musaib: this chat is recorded with every message, hence when ever you contact us any other executive will be able to check the chat history.
Also i will leave a note on this order that it's been promised to customer about the refund once the charger is purchased and delivered the refund should be initiated.
Me: can you send a mail or sms for it for my assurance
Musaib: your email address is not added on this account and also sms can not be sent.
You can trust on us about this that the refund will be done. If you want i can send you an email which will be delivered to you in the message center.
Me: ok send it
Musaib: kindly stay connected while i am sending the email.
Me: ok
Musaib: i have sent you an email in your message center with the confirmation, you can check now.
Me: where i have to check
Kindly guide
Musaib: please click on my account which is available on top most right hand side of the website.
Once you click on that you can click on the option messaged, ads and alerts and below that option you can see an option as message center.
Me: ok
Musaib: please let me know once you check the email.
Me: i checked it sir nowhere it is written that charger amount will be rertun /refunded
Mazon
Your account amazon.in
Message from customer service
Hello,
This email is regarding our previous conversation for order #[protected].
You can return the product to us within 10 days from the time of delivery as the charger was missing.
You can any time contact us if you want to return the product to us and i will be glad to assist you again.
See the help pages for more information about amazon’s return policies:
Amazon’s returns policy: https://sellercentral.amazon.in/gp/help...(see full link)
To make things right for you, i have also forwarded your feedback regarding the same to the relevant department so that such type of discrepancies can be avoided in future.
Your patience and understanding is highly appreciated in this matter.
Thank you for being a loyal customer to us.
We truly value your patronage with us and look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Musaib
Amazon.in
Where it is written that charger amount will be refunded after delivery.
Musaib: i request you to check the recent mail which i have sent. I have mentioned in it.
The email which you have sent above was the previous email which i have sent for the return policy, how ever i have sent you an email again at 11:47 pm.
Me: let me check
Musaib: sure lokesh.
Me: sir i just received three mails 1. Mr gopal 2. Shreyas 3. Musaib... Only
I already added my email id to my account why can't you mail to it
Musaib: kindly stay connected while i send you an email on your registered email address [protected]@gmail.com
Me: ok
Musaib: i am sorry lokesh i am unable to send an email on your updated email address as the email address is not yet updated on the system.
I request you to check the message center again, you can trust on me lokesh that the refund will be done.
It's never that we provide a fake information to our customers.
Me: let me check one more time
Sir can you please send it one more time
Musaib: also i am resending the email to you, please refresh message center.
Me: ok
Musaib: i have sent you again please refresh the page and check. It will take couple of minutes.
Me: ok i refresh it and check it again
Yet not received
Musaib: i have sent you the email twice regarding the confirmation, this chat is getting recorded hence you can be assured that the refund will be done. You can also contact us through live medium to confirm about this email which i have sent.
Any next executive talking to you will confirm that the email is been sent.
You can reach us directly by clicking this link: http://www.amazon.in/clicktocall
Me: ok sir i wait for tonight if i received the mail it is ok other wise i will approach to consumer forum
Looking for something?
We're sorry. The web address you entered is not a functioning page on our site.
Go to amazon.in's home page
Musaib: i am sorry that you are unable to contact us, you can call on this number as an alternate option[protected].
Me: ok
...
I want to take action against them.

I ordered a guitar pick up in the month of june 2017. An amount of rs 630 was deducted from my account[protected] and the order was js [protected] from amazon on 19/06/2017. Even though i cancelled the order as my guitar program was postponed, i have not received refund for the same till date. Can you remit the same to the above account at the earliest. Hope you will do the same

I have transfered money from my bank to amazon pay balance. I purchased some items by using it. Now i want to get my remaining money back in my bank account. But amazon is saying that now it cannot be returned in bank account. I need that money. But they saying that there is no any option in their portal & i require to use that balance only for booking & purchasing. My money got worst either i purchase from amazon. I want refund & amazon is unable to return my own money. I have 2673 money in amazon balance.
My regd mobile - [protected]

I have received the physical amazon gift card from my company. When am trying to add into my account it's showing it can't be added. For that i have tried called the customer care on last friday and as well as yesterday also they have taken all the details of my cards and informed that out department will call u within 24hrs. I asked those both guys for complaint number they clearly denied me and told no such complaint i'd generates from amazon. And i asked for mail confirmation for complaint they both guys told within 5 mins u will be getting the mail. Neither i got mail nor i got any call from customer support such a bad n pathetic service i am getting from amazon which is never expected. I have recorded both the customer care services executive talk i[censored] want ur proof come back to me. I have 5 cards which am unable to add.. I am thinking my company had done biggest mistake by giving ur company cards to their employees. Such a harassment. I want this should be solved on prompt basis.. U can reach me on [protected].

Order #[protected]
I want to complaint about micro max infinity which was ordered on 8 september and delivered on 9 september which was defective.
So i had given a complaint to amazon customer care service about the replacement. On 9 september itself.
So technician has visited and made a report that the issue was not resolved.

So the pickup was scheduled on 11 september but no one came to pickup the product for replacement.
I got a call from the pickup guy and he was saying that my duty was till 3 pm and i am not going to come after this.
On 12 september i got a call from the pickup boy that he is very busy today to come for pickup and he will come quite late.
This was a nightmare for me that amazon courier service is so unprofessional.
When amazon want to give their defective product they are delivering it in just 1 day and they are delaying the pick up.
On 12th september the pick up done at 9 pm (Out of the working time) just because i had complained so many times
Worst experience ever from amazon customer as they were dropping my call as well as courier service.
So the product was delivered to me on 14th september. The new replaced one was again defective.
Order #[protected]
I had to again give a complaint for the refund. How can both the products were defective.
Now the pick up was scheduled on 16th september between 1 to 4 pm. And the pick up boy cam e at 7 pm.
I had called to the amazon customer executive so many times for the refund but they are directly disconnecting the cal from their end.
I want serious action to be taken against it.
It has been more than 3 days that i did not get the refund.
And whenever i am calling the amazon customer care executive they are giving stupid excuses that it will take 5 6 days for the reaching to banglore. It is the process by amazon. When you deliver it in 1 day by taking extra 100 rs by me. The why you give the refund in 1 day. I want the money to be refund also strict action to be taken by the consumer complaints board

Sir i have booked a shoe pair esence 7 lace men's black casual shoes of size (10) b01f8a3lca model. When i got the parcel, i was shocked that the shoe pair is not matched with what am i purchased and also size is 8 instead of 10.
The box shows that it is esence company but, inside it is some tpr local made.
I have incurred rs449, but i didn't get what i want.
Please take this as a serious issue, because these people (Company) thinking that, no one has given complaints for this small issues.in this way they are deceiving customers.

This is with reference to order number :[protected]
I have received the phone with defective display. I had placed a return request on 12th september and my phone is yet not replaced.
I have called the customer service several times but haven't received any help from there, the courier guy who comes to pick up the device rejects the pick as the imei number is not visible to him due to the defective display.
Today 19th september was the 4th time when my pick up was rejected. The courier team said that they require an email from amazon regarding this which is not yet provided to them, i spoke to the customer service several
Times regarding this too but didn't get any response again. Its been 8 days now and i am very frustrated and angry with this issue. I have emails from the customer service executive which mentions the defect but yet nobody
Confirms my pick up. Please look into the matter and get my phone replaced as soon as possible. I am waiting for 2 more days and then i will move to take legal actions.

I have purchased "philips bt50g portable wireless bluetooth speaker, grey" but that bluetooth was not working properly and volume quality is very poor. After that i made request to amazon cc to return this product. But they told me to replace it for one time and if same issue will be there on replaced product, then we can return it.

I got replacement on 14th sep and but, the problems are still there on replaced product. I am not interested to keep this faulty product.

I called amazon cc for the same, but the problem is not resolved...

Respected sir,
I returned product roti maker on 15 july 2017 and hp703 ink on 14 aug 2017 and as per india post it stands delivered at the adrress mentioned by amazon india. But neither amazon india is responding to my frequent mails nor any refund was initiated
Kindly do the needful.
Sushil kumar sharma
Contact no.
[protected] [protected]
Email : [protected]@gmail.com

We have placed an order via your confirmation Order#[protected] on 10.09.2017 and made payment thru credit card.
you have shown exp date of delivery by 15 sept'17 but as of now till date we have not received any parcel from you. so please send the parcel or credit the full amount to us.
Nehal Shah.
[protected]@yahoo.com

I have order panasonic single line cordless phone with the order no.[protected] on 13 sep. 2017 and paid by credit card.

As per amazon i am suppose to receive the product on 18 sep 2017 but i have not received it so i called customer service 5 times but some time they simply hang up or they are not able to assure me when i can get the product.

They are using customers money and they don't deliver the product so that customer get frustrated and cancel the order by this way they can use peoples hard earn money for one week time.

I have called and ask the customer service agent to assure me for delivery or refund with compensation but he simply refuse any of them.

Dear sir/madam

The rs/-734 cut from my sbi credit card account on 18/9/2017.
Sir i don't need prime service.
Actually i might be accidentally clicked somewhere in amazon to know about the prime membership which cause my money deduction (Rs/-734).
I request to please return my money in my account as soon as possible.

Your kind consideration regarding this matter will be highly appreciated

I am sending the attachment of my mobile sms

Thanking you

(Lav ji jhingran)
Mobile no. [protected]

I am prime account hold. I have ordered (Order #[protected] for "sandisk connect wireless stick 128gb flash drive (Black)" around 2 pm on 8th september 2017. I came to know about my order cancellation @ 7.30 pm. When my friend about his refund query, he referred my order. Customer care representative informed him that he was order same in 22 august 2016... That's why his order got cancelled... Fyi - on 22 august 2016, i have ordered sandisk 32 gb pen drive... It is not same product and that too nearly a year... When called second time, customer care representative informed me that 'you have cancelled this order'. I asked previous conversation about this order. He kept hold my call and return back said 'seller cancelled the order due to out of stock'. I have informed him same seller is selling for higher. I said i want to speak to your manger and got connected. He came and said that 'seller has cancelled order to price error'. He given compensation of cashback on amazon pay balance.

On 13 september 2017, i have order (Order #[protected] my passport ultra 4tb portable external hard drive (Black/grey). I came to know about my order cancellation @ 2am on 14 september 2017 and refund amount on amazon pay balance. My friend orders also got cancelled, but they recevied message your product will be delivered by today from delivery agency. They informed them to have by only cash not card. When they received the product and opened it is saree. Hdd to saree... When we called the amazon... Customer care representative insisting to check the seller... I have asked them how customer information got shared with order information...

How can i trust the amazon offer on great indian sale... They will show offers and cancel the order after 5-6 hours... Its waste of time ordering on amazon... I have informed about this action to my friend and insisted them not to buy any on amazon.

Also amazon informed me that there are fake seller on amazon.

My registered email - [protected]@gmail.com

Order #[protected]

The box is to lose to open and the inside things are moving around it as it may be damage, the person who is deliver the same is not listen and very rode to my family members. Very bad experience from amazon. Is anyone contact me to tell me when i receive my mony back???

Even no one contact me, this item is purchased by me for my son's birthday but i could delivered him... Very bad experience... I promise to amazon that i could not buy anything from amazon now, as i am a regular customer of amazon.

My son aishik dey purchased one moto g5 s plus. After receiving the products he saw there was a major fault of the set. Then he complain & request for replacement the mobile set. Amazon agreed with his complain and say it will replacement shortly. After a long day past the company have not take any action, not received the products. Hope it would completed shortly. Otherwise we have to bound to complain at human rights for justice.

It is kindly inform you that, i have booked a phone named g5s plus of moto
On september 13, 2017. I applied for the one day delivery. I haven’t
Received the delivered mobile handset yet, tracking status of the mobile is
Shown as delivered and signed by me, order number of the mobile handset is[protected] and tracking number is[protected], screenshot of the delivery status is attached herein below.
I mailed on the amazon"'s customer care on 14th september, 2017 regarding my problem, they revert back me that they will resolve my problem by 21st september, 2017. Copy of the mail conversation is attached herein below. I called on the customer care of the amazon company today again i. E. 18th september 2017. They replied me that 'they can't do anything in this matter. According to the company the mobile handset is delivered to me. But i didn't received any mobile handset yet.
Please do the kindfull in this matter.

I ordered moto g5 plus 64 gb on 12th sep, they promised to deliver on 15th sep'17. Neither the delivery agent called me nor his number was reachable. So i called the customer care and they promised to deliver the next day. I haven't received the product even 4 days after the promised delivery time. Reluctant customer service, even after 5 escalation nobody bothered.
Amazon can't conduct itself so irresponsibly esp when they have monopoly on the product. If you can't handle the order let the customer's know before hand. Don't fool or dodge the customer