Amazon India Complaints & Reviews

Dear jeff bezos,

I would to you that 18th sept. I have purchased from amazon and seller is emazing deals[protected]) and 20th sept. Over still now i'm not getting any conformation from your end by seller why i don't know???

Your response really don't make any sense to my earlier email. I asked your manager to reply me as an evidence of escalation. But still you don't bother to any words what i say here. I am still getting response only from customer service representative. Why the hell you neglect to consider any of my emails.

I would like to file my extreme dissatisfaction with ​amazon customer service.

I have been paying for a faulty amazon service for more than a month now and this is a reoccurring issue with your servers which keeps coming back it has happened in this months. Your inefficient team is not able to resolve this issue and no manager from your team is ready to take accountability to fix it​.

Who is going to pay for the faulty service? How do you compensate me for your service not working for almost for a complete month?

It's a totally miss managed service that vodafone is giving services also totally unsatisfied with the service. I should say these organizations are charging money in regular basis for not giving any facility, they are not cooperative. They charges for every damn thing and they are cheating the employees, organizations because they don"t think about customer and they are only worried about their quarterly profit.

Where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because i just see that you guys continuously don't give any damn to my request. And from the very beginning i am telling you that you guys are pathetic and ​​ highly unprofessional​ ​saler team​. I am trying to find my way to complain you in public forum​ nothing more else.
​

Please stop lying like this and making fool of the customers. It was a really bad experience for me this time. I’m a regular customer of amazon prime but i don’t think i’ll be able to continue shopping with amazon ever again.
Such is the pathetic situation
​

1) very disappointed and dissatisfied!!!


2) very shameless service and i hate to buy further anymore.

It is really a very remorseful situation where in i have not received the product and you are saying we were not at home. Since morning i've tried your customer care minimum 7 times also you can track my previous interaction id were eagerly waiting for the product as i had planned a surprise for the family but could not complete the same due to your improper service and wrong commitment. We were at it is really pathetic at your part to play with people sentiments and emotions.

I lose my trust from on line shopping by amazon.in, also i want to complaint to consumer department for that.

What i am looking for against my complaint???

Regard’s
Sanjoy khatua

[protected]
[protected]
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— forwarded message —
From: sanjoy khatua
To: cs-reply+[protected]@amazon.in, [protected]@amazon.com, [protected]@amazon.in, [protected]@nic.in
Cc: [protected]@amazon.com, [protected]@gov.in, [protected]@amazon.com
Bcc:
Date: wed, 20 sep 2017 23:00:49 +0530
Subject: re: your amazon.in order #[protected]
Dear *jeff bezos*,

I would to you that 18th sept. I have purchased from amazon and seller
Is *emazing
Deals*[protected]) and 20th sept. Over still now i'm not getting
Any conformation from your end by seller why i don't know???

*your response really don't make any sense to my earlier email. I asked
Your manager to reply me as an evidence of escalation. But still you don't
Bother to any words what i say here. I am still getting response only from
Customer service representative. Why the hell you neglect to consider any
Of my emails.*

I would like to file my extreme dissatisfaction with
​amazon
Customer service.

*i have been paying for a faulty amazon service for more than a month now
And this is a reoccurring issue with your servers which keeps coming back
It has happened in this months. Your inefficient team is not able to
Resolve this issue and no manager from your team is ready to take
Accountability to fix it​.*

Who is going to pay for the faulty service? How do you compensate me for
Your service not working for almost for a complete month?

It's a totally miss managed service that
Vodafone
Is giving services also totally unsatisfied with the service. I should say
These organizations are charging money in regular basis for not giving any
Facility, they are not cooperative. They charges for every damn thing and
They are cheating the employees, organizations because they don"t think
About customer and they are only worried about their quarterly profit.

Where is the proof that my case has been escalated. I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very beginning
I am telling you that you guys are pathetic and
​​
*highly unprofessional​ ​saler team*
​
. I am trying to find my way to complain you in public forum
​ nothing more else.
​

*please stop lying like this and making fool of the customers. It was a
Really bad experience for me this time. I’m a regular customer of amazon
Prime but i don’t think i’ll be able to continue shopping with amazon ever
Again.*
*
Such is the pathetic situation*

​

*1) very disappointed and dissatisfied!!!*

*2)* very shameless service and i hate to buy further anymore.*

*it is really a very remorseful situation where in i have not received the
Product and you are saying we were not at home. Since morning i've tried
Your customer care minimum 7 times also you can track my previous
Interaction id were eagerly waiting for the product as i had planned a
Surprise for the family but could not complete the same due to your
Improper service and wrong commitment. We were at it is really pathetic at
Your part to play with people sentiments and emotions.*

*i lose my trust from on line shopping by amazon.in,
Also i want to complaint to consumer department for that.*

*what i am looking for against my complaint???*

Regard’s
Sanjoy khatua

[protected]
[protected]

On wed, sep 20, 2017 at 9:40 pm, wrote:

[image: amazon]

your account

I had ordered a fuss ball table on amazon almost 3 months back,
System generated 2 order numbers. However received fuss ball table cover through bluedart courier, when i enquired about the board the customer service team informed it is coming through speed post and cannot be tracked. Even after long wait when the product was not received, requested cancellation and refund, multiple calls to contact centre as well but of no use,
Now they revert i get is the product is delivered and refund rejected. They are referring to the fuss ball table cover, the pathetic customer care all the time says new request is being raised. Denied escalation to manger nor arranged call back.
I want this resolved asap else will surely go legal and claim heavy compensation also take up strongly on social media.

Order no :[protected]
Order no :[protected]

I think this a big scam and fraudsters working behind it.

I had ordered a new oneplus 5 from amazon webs on 14th september 2017 and paid for it using my credit card.

On 18th sep i received the package. To my surprise, when i opened the package it contained an open-box second hand iphone 6s.

I immediately called amazon and filed a complaint. Then they informed me that there cannot be a refund on electronic purchases which they never informed me when i was making the purchase.

I was assured the wrong product will be picked up next day and will receive replacement with correct product within 3-4 days.

Next day the courier fellow turns up but refuses to take the product back. Again after a long round of argument with amazon support, i was assured the package will be picked up promptly the next day.

Unfortunately its been 2 days now and there is still no pickup from them. My card has been charged already and i am left with no option but to live with the feeling of being cheated and frauded by amazon.

I am now thinking of filing a police complaint against amazon.

I ordered a nikon d3400 on saturday and they charged extra 100 for delivery on the next day. I didnt receive the order for the next two days although i got messages of our pakage saying its out for delivery. But i didnt get anythingand then it showed delivered. Suddenly on tuesday i receive a package but with the wrong contents, it had some cheap speakers instead of my dslr. I requested a return, the very next day a delivery man comes up and refuses to take it, i have no clue why the hell did he come. I complained again to amazon requesting to cancel my order but they have asked for a week's investigation time. I don't understand why i have to suffer for the mistake of the company. It was my daughter's birthday gift and now the surprise is ruined. This is harassment and they are not even cancelling my order. My money is stuck there and my time is wasted. They have no responsibility and its disappointing from amazon. I need my package or my refund as soon as possible.

Refund not received but status on account shows refund issued and received
Product name - huion k46 6"x4"_2048 pressure pen tablet for design/e learning.
Account phn no - [protected]
Name - abhishek kumar ansu

I have two card details for bank transfer but still cheque is issued without any prior consultation
This lead to a name on cheque which is my nickname.

It's been around 14 days now and yet another 5 days patience is asked, so that the cheque could reach me with my nickname over it.

Amazine amazon once the cheque reach me and again a cycle of another 8 days + 3 days for the cheque to get approved will follow.

So that means you are taking a whole month for a product which you can even finish now within seconds through bank transfer.

But why will you bother when you already displayed on my account that the refund has been initiated and received on 18th se 2017.

On 20.01.17 i purchased a mobile - samsung galaxy j2 6 4g duos sm-j210fzddins (Gold, 8gb) vide order no.[protected] where i was to receive 10% cashback on payment through sbi card. The same was done and i was informed that within 4-6 months the cashback amount will be credited to my account, but till date i am yet to receive the cashback.

I have been continuously following up for the cashback on mail and phone but its of no use.

I mailed to hardtrac_slp samsung authorized - amazon marketplace about the query but the reply was such as if i was speaking some french/spanish. Finally i got a number from the and the concerned person informed me that they cannot help me with this and i need to talk to amazon customer care.

Then i contacted amazon customer care number at least 8-10 times but always either it was not available or it just gets disconnected saying you don't have any order.

Just want to know when the same will get resolved and i will get my refund.

Order no.[protected] dated 15.09.2017
Invoice no. Maa4-293759 dated 15.09.2017

I had ordered for the mobile set lenovo k-8 note as per the above order number and dated 15.09.2017. At the time of delivery on 19.09.2017, when the seal of the pack was opened in front of your delivery man, i was surprised to find a fena soap bar inside the sealed pack instead of the ordered mobile. But in the invoice, the order no, the product which i had ordered and the seller details all were there. I returned the product without making any payment

Kindly let me know how it might have happened. Thank god i did not make the payment through online otherwise my money would have been blocked.

I really afraid to make online orders with amazon hereafter as the customers services are going down

Kindly make a note of this and find the reason how it might have happened otherwise it will be difficult for the customers who are making online payment before getting the product delivery. It is really serious and wanted to know the facts behind this order

I have order luzon dzire wall type projector screen 6 x 4 feet of cost rs 2560 on dated 20 may 2017. My order no was[protected]
I have paid the amount by debit card. I have cancel the order. They have approved the cancel on 12 june 2017. Since then i waiting for refund this amount. One girl already called me from customer care and she assured me for refund. I have mailed them but no reply.
I am attaching the screenshot for order and order cancelled approval

Hello,

This is mrunal gadkari, i ordered nokia 6 from amazon dated 23rd aug 2017 costing 15000 rs. Later on i found problems in the mobile phone and hence i returned the purchase after 3-4 days. I got my refund too, in the amazon paybalance (My actual mode of payment for the order)

I called customer care amazon to check if there is any possibility to have my pay balance amount to my bank account, because my actual mode of payament was paybalance only. And i was assured not only once but several times that for the amount above 5000 rs, can be transferred to bank account by raising a tt (Ticket at customer care). And hence i raised a ticket. And after that chased thrice but didn't get any feedback.

Now after chasing them for 2 weeks am getting a feedback that its not possible to have the paybalance transferred to bank account. The refund is done to actual mode of payment only.

Now my pain area is, that if this was clearly told to me in beginning only, then i would not have wasted my so much time. Due to this fake assurance that the paybalance can be transfered to bank account, i came so far and wasted so much of time.

Regards,
Mrunal gadkari

Such a crap people of amazon from last 5 days i am trying to return a product but from amazon team there is not a single response it's show lack of integrity by amazon india representatives i am soory to say but you all there are a fools sitting who can't even solve a single task. Even the person who need to come for product return asking me to come and submit it to the main branch and even while delivering the product they found my home easily but now they are saying that your address is incomplete...... What a crap people jeff bezos had appointed to serve.. #shame

Order id[protected]. The last part of the shipment was supposed to be delivered yesterday, september 19. Contacted amazon 5/6 times since yesterday. Every time was assured my product is on high priority and would be delivered earliest. Today on sept 20, amazon claimed the product has been delivered which not true. After repeated complaints they claimed it has been delivered to my letter box without notifying me. Surprisingly nothing has been delivered in my letter box. Now amazon is claiming they need an investigation before refunding my money, which is another false claim i believe.in this case i simply want a refund of money, the product being clearly stolen by the courier, yes the courier was amazon transportation services

We have, purchased, from, amazon, water, heater, of, compton make, slim, type, which, after, installation, and, two, days, working, all, started, bursting, when, we, lodged, complaint, to compton, they, came, promptly, checked, say, it, requires, total, replacement, why, should, such, product, in, the, list,., my, order, was end, june, recd., mid, july, installed, august., kindly, replace, with new, one, immediately.
We are disappointed with such product.

I placed the order on 13 sept, 2017 on amazon app for vlcc henna
Order #
[protected].. It was written on website that its for rs 149 for 2 pack, however when i recieved this item.. Its clearly mention on the pack that for 2 pack 100gm x 2 = rs 99 inclusive all taxes! Therefore i spoke to the customer care (Vijay), and they were just trying to play around with words as its tax, wrong updation on website and also said seller can list anyprice of the product on the website (Which us unacceptable) they deny me to speak to any other senior so that i can claim for refund or atleast i get the proper clarification.. It was a 32 minutes call.. And when they cudnt fool me around, they disconnected the call. I have attached the screenshot in which bill, price everything is clearly mention. Plz investigate, seeking for positive response!
Thanks

Respective authority,

I need a replacement of moto g4 plus which i purchased on october 1st, 2016 and is still under warranty. The escalation agent i spoke to acted helpless and was good for nothing. I am not demanding for a return or refund. I just need a replacement of the product as motorola authorized flagship center of bangalore mentioned they do not have any replacement service and amazon should replace the phone as it is still in warranty. I want this to be escalated to the highest level possible and kindly replace my phone or else this becomes a legal issue and i will sue. My order reference #[protected]. My contact number is [protected].

Thanks,
Pratik hemant bongale

Deepak kumar meena, jawahar bhawan, iit roorkee. I placed a order for manav bhugol book on 16 th septmber, 2017 at around 5:00 pm.
Money deducted from my account for order[protected] this. But order was cancelled already and my money not return to my account yet. Date of order was 16th septmber.
Please look into the matter and resolve as early as possible.

I order for a used mobile phone order no mention above, as per order details
The product contains 1. Samsung duos phone, 2. Battery, 3. Charger but the amazon only delivered phone and battery, no charger is there inquiry they agree to provide a charger which i have to purchase and then they will refund it to me, how can i believe on this that they will refund the cost of charger some details of customer care chat is given below as executive said the mail is send to me regarding refund commitment but yet no mails is received to me till now.

Me: hello
You are now connected to musaib from amazon.in
Me: i place an order with the following details //samsung galaxy s duos gt-s7562 (Pure white)
Sold by: rocking deals (Used mobiles)
1, 790.00
Used - acceptable - pre-owned - c - category. These are used mobile phones which are professionally inspected and repackaged. Big dents/cracks, many scratches on screen possible. Working in perfect condition. Includes mobile phone, battery & charger. No warranty.//
Musaib: hello, my name is musaib. I'll be glad to help you today.
Me: as mention it contains 1. Phone, 2. Battery, 3. Charger..
But the parcel do not contain any charger
Musaib: i am sorry for the inconvenience lokesh, allow me a minute while i look into this issue.
To assist you further i can initiate a refund and take the return request on this product as the charger is missing.
We can not send a separate charger for this, in this case we can accept the returns of the product. Please confirm if you want me to initiate the return request now.
Me: no
I already used the phone
It contains my contact no. And other data
I can't return it
Musaib: i understand that you have used this phone, as an exception i can still take a return request if you can format the device.
Me: no sir..
I will put this issue on consumer forum.
Musaib: i am really sorry to disappoint you, but as per the policy i can take a return of this product immediately.
A full refund will be initiated to the bank account from which the payment was made.
Me: i can't return the product sir.
I pay amazon rs.1790 for a phone, a battery and charger as mention in order details but amazon do not deliver the complete order it is not my fault.
Musaib: i understand it's not your fault here, that's the reason as per the policy i can take a request to refund the amount after the product is returned.
I understand you want to keep the product, unfortunately there is no option where we can send a charger separately.
Me: that means you can not do anything...
Musaib: i have to provide a resolution as per the policy lokesh, hope you understand my limitations.
Me: ok then, i approach to consumer forum.
Musaib: i am sorry i can not comment on this, how ever as it was mentioned in previous correspondence that you can purchase a charge separately from amazon.in and we will be able to refund that amount.
Me: how can i be assure that the amount will be refunded to me.
Just give me assurance for this
Musaib: your chats are recorded here and also the calls, hence you be assured that we will provide you with the refund.
Me: can you send me a mail/sms regarding this refund.
Musaib: this chat is recorded with every message, hence when ever you contact us any other executive will be able to check the chat history.
Also i will leave a note on this order that it's been promised to customer about the refund once the charger is purchased and delivered the refund should be initiated.
Me: can you send a mail or sms for it for my assurance
Musaib: your email address is not added on this account and also sms can not be sent.
You can trust on us about this that the refund will be done. If you want i can send you an email which will be delivered to you in the message center.
Me: ok send it
Musaib: kindly stay connected while i am sending the email.
Me: ok
Musaib: i have sent you an email in your message center with the confirmation, you can check now.
Me: where i have to check
Kindly guide
Musaib: please click on my account which is available on top most right hand side of the website.
Once you click on that you can click on the option messaged, ads and alerts and below that option you can see an option as message center.
Me: ok
Musaib: please let me know once you check the email.
Me: i checked it sir nowhere it is written that charger amount will be rertun /refunded
Mazon
Your account amazon.in
Message from customer service
Hello,
This email is regarding our previous conversation for order #[protected].
You can return the product to us within 10 days from the time of delivery as the charger was missing.
You can any time contact us if you want to return the product to us and i will be glad to assist you again.
See the help pages for more information about amazon’s return policies:
Amazon’s returns policy: https://sellercentral.amazon.in/gp/help...(see full link)
To make things right for you, i have also forwarded your feedback regarding the same to the relevant department so that such type of discrepancies can be avoided in future.
Your patience and understanding is highly appreciated in this matter.
Thank you for being a loyal customer to us.
We truly value your patronage with us and look forward to seeing you again soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Musaib
Amazon.in
Where it is written that charger amount will be refunded after delivery.
Musaib: i request you to check the recent mail which i have sent. I have mentioned in it.
The email which you have sent above was the previous email which i have sent for the return policy, how ever i have sent you an email again at 11:47 pm.
Me: let me check
Musaib: sure lokesh.
Me: sir i just received three mails 1. Mr gopal 2. Shreyas 3. Musaib... Only
I already added my email id to my account why can't you mail to it
Musaib: kindly stay connected while i send you an email on your registered email address [protected]@gmail.com
Me: ok
Musaib: i am sorry lokesh i am unable to send an email on your updated email address as the email address is not yet updated on the system.
I request you to check the message center again, you can trust on me lokesh that the refund will be done.
It's never that we provide a fake information to our customers.
Me: let me check one more time
Sir can you please send it one more time
Musaib: also i am resending the email to you, please refresh message center.
Me: ok
Musaib: i have sent you again please refresh the page and check. It will take couple of minutes.
Me: ok i refresh it and check it again
Yet not received
Musaib: i have sent you the email twice regarding the confirmation, this chat is getting recorded hence you can be assured that the refund will be done. You can also contact us through live medium to confirm about this email which i have sent.
Any next executive talking to you will confirm that the email is been sent.
You can reach us directly by clicking this link: http://www.amazon.in/clicktocall
Me: ok sir i wait for tonight if i received the mail it is ok other wise i will approach to consumer forum
Looking for something?
We're sorry. The web address you entered is not a functioning page on our site.
Go to amazon.in's home page
Musaib: i am sorry that you are unable to contact us, you can call on this number as an alternate option[protected].
Me: ok
...
I want to take action against them.

I ordered a guitar pick up in the month of june 2017. An amount of rs 630 was deducted from my account[protected] and the order was js [protected] from amazon on 19/06/2017. Even though i cancelled the order as my guitar program was postponed, i have not received refund for the same till date. Can you remit the same to the above account at the earliest. Hope you will do the same

I have transfered money from my bank to amazon pay balance. I purchased some items by using it. Now i want to get my remaining money back in my bank account. But amazon is saying that now it cannot be returned in bank account. I need that money. But they saying that there is no any option in their portal & i require to use that balance only for booking & purchasing. My money got worst either i purchase from amazon. I want refund & amazon is unable to return my own money. I have 2673 money in amazon balance.
My regd mobile - [protected]

I have received the physical amazon gift card from my company. When am trying to add into my account it's showing it can't be added. For that i have tried called the customer care on last friday and as well as yesterday also they have taken all the details of my cards and informed that out department will call u within 24hrs. I asked those both guys for complaint number they clearly denied me and told no such complaint i'd generates from amazon. And i asked for mail confirmation for complaint they both guys told within 5 mins u will be getting the mail. Neither i got mail nor i got any call from customer support such a bad n pathetic service i am getting from amazon which is never expected. I have recorded both the customer care services executive talk i[censored] want ur proof come back to me. I have 5 cards which am unable to add.. I am thinking my company had done biggest mistake by giving ur company cards to their employees. Such a harassment. I want this should be solved on prompt basis.. U can reach me on [protected].

Order #[protected]
I want to complaint about micro max infinity which was ordered on 8 september and delivered on 9 september which was defective.
So i had given a complaint to amazon customer care service about the replacement. On 9 september itself.
So technician has visited and made a report that the issue was not resolved.

So the pickup was scheduled on 11 september but no one came to pickup the product for replacement.
I got a call from the pickup guy and he was saying that my duty was till 3 pm and i am not going to come after this.
On 12 september i got a call from the pickup boy that he is very busy today to come for pickup and he will come quite late.
This was a nightmare for me that amazon courier service is so unprofessional.
When amazon want to give their defective product they are delivering it in just 1 day and they are delaying the pick up.
On 12th september the pick up done at 9 pm (Out of the working time) just because i had complained so many times
Worst experience ever from amazon customer as they were dropping my call as well as courier service.
So the product was delivered to me on 14th september. The new replaced one was again defective.
Order #[protected]
I had to again give a complaint for the refund. How can both the products were defective.
Now the pick up was scheduled on 16th september between 1 to 4 pm. And the pick up boy cam e at 7 pm.
I had called to the amazon customer executive so many times for the refund but they are directly disconnecting the cal from their end.
I want serious action to be taken against it.
It has been more than 3 days that i did not get the refund.
And whenever i am calling the amazon customer care executive they are giving stupid excuses that it will take 5 6 days for the reaching to banglore. It is the process by amazon. When you deliver it in 1 day by taking extra 100 rs by me. The why you give the refund in 1 day. I want the money to be refund also strict action to be taken by the consumer complaints board