Amazon India Complaints & Reviews

I am a prime meber of amazon and a regu;lar buyer. This same thing had happened with me twice. I have ordered my moto g5s plus phone on friday midnight and it showed me that it will be delivered by monday. When i tried calling the agent he said i will be there in your are in 30 mins. But he didnt come there and after that he stop picking my calls. I called up amazon customer care they said we can only send him a mail to deliver on time we cannot calll the agents from our end and ended the call in between.
Such terrible resolutions from amazon is a big shame on amazon. If you want to build your reputation please recruit some responsible and professional agents.
Upset with amazon.

I had purchased vitel v3310 phone from you but it's not functioning neither phone nor charger

Order Number:[protected]
Invoice Number: AMD1-9614
Order Date: 08.09.2017
Invoice Details: GJ-AMD[protected]
Invoice Date: 08.09.2017

I brought a laptop by mistake from Www.Amazon.in But when I Try to return it the amazon customer service is denieing to return the product, I am so disappointed with there Behaviour, they are so rude, I talked with there Supervisor but he is also like that talking rudely and not accepted my request against my product return

Regarding the above subject we return the purchased product on the date of[protected], with reference number #[protected], price of the product rs 1599, we are complained already to amazon customer care but not responding properly we are waiting from last 2 months, product name - generic 57000928mg silica gel professional condenser microphone mic...

I have place a wrong shipping address for my product which order id:[protected] then i will contact to customer care via chat option regarding this issue. The executive name "aditya" connect with me. Then i will request for change shipping address. Instead of changing address he ask me my credit and debit card details and expiry date of card. How can you do this with customers. You will take a action against his otherwise i complain in cyber cell for asking me my card details.

Today morning, 25sept. 2017, monday, i placed an order of titan karishma analog champagne on wrong address and did the payment then i noticed and cancelled the order.
I complained about it to confirm my order status. After that they put my account on hold. I cannot access to my account. Will i get my money back and by when. Please unhold my account and refund my money.

Dear Sir,

I have ordered a mobile Redmi 4, but the product is not good at all, and I dont like the product.

As per Amazon advertisements flashing on TV and other media, if I don't like the product and I can exchange or take my refund. But they are refusing to return the product.

Please help me.

I have refund pending from amazon of rs. 759 from past 1 month and my bank is citibank.
Bank need anr number to track the refund and amazon is not providing me with a anr number that are saying that they do not have any anr number but providing me with a reference number which of no use from banks side.
Im very sure that is pending from amazon side. Please help.

Hello,

I have ordered for two products at a time (Seagate hard-disk 1 tb and protective cover, which was showing in suggestion). I have paid 4099 for both products. However i only got seagate 1 tb hard disk. I called amazon customer service and they said that i have only paid for one product which i recently got. I advised him that right now the price showing for seagate 1 tb hard disk is rs. 3, 999. Agent also confirmed that this product was in sale from 21st sept to 24 sept. So i dont understand, right now the price is showing 3, 999 and during sale the price was 4099 (As per amazon agent). Actual the price was approx 3700 or 3800 but he said that gst was applied of 600 approx; however, the price is showing inclusive taxes then how can they take more money for the same product. Now i said them that i wanna return the product as size is not comfortable but they denied that there is no return option on this product. Please help

Been more than 2 weeks that I have cancelled this item. Neither is Amazon picking it up nor refunding my money. I have sent them multiple emails. They confirmed they will refund within 48 hours of cancellation even if there is a delay in picking up the cancelled item. But they have gone back on their word.

Sir/mam,

I ordered j7 prime on date : 21.09.2017 my money deduct from bank but order not confirm (Bank tran. No. Billdesk /jpnb[protected]/[protected]/mobile).

Then i revise the payment again, payment done (Ecom[protected] amazon \) order cancel automatically and payment not refund yet.

How they cancel my order at the time of payment i made, my order was ready to ship showing in my amazon account.

I was planning to buy a puma shoes and topped up my amazon pay balance with 1500 which was successful. I tried to add 1500 more when my payment failed.

Now i have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when i try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and i must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving delivery failure.

So now i am left with no means to use my own rs. 1500 since my account is locked and no way to contact the amazon team which blocked my account.

Kindly unblock my account or refund my amazon pay balance to respective bank account/debit cards.

Hi i have purchased new nokia phone on 24th from amazone they have taken full payment of 15k but delivered the used phone which is completely fraud work.

Order number:[protected]
Completely this is distinguishing service, now they are saying that they dont have return option, now i need to return this phone and i need money back please help us

Hello sir,

I had booked nokia 150 from amazon india on 6th aug 2017 through netbanking. Its delivery was to be done 14th aug as per the mail & message received from them after the order. As i didn't receive it by 15th aug. I cancelled the order that day. When contacted amazon customer care, they said that the refund to be done within 4 to 5 working days from the day it cancelled. I cancelled the order on 15th aug. That means i should have got my money back by 21st or 22nd aug. More than a month passed now, still i have not received my money.
The irony is that i couldn't contact their customer care now as whenever i called them and selected refund option, the automated response was that, as per their system i don't have any refund case pending.

I don't know what to do know.

I have purchased motorola handset which has defect hence replaced by amazon. Noe second handset also has issue so got confirmation for refund. But at the time of collection courier person is coming with old or first imea number and hence replacement is not possible. Have written them many time and also made call but no solution. Courier person came 4 times with wrong number.

This is regarding the rs.10000 cashback for lg g6 mobile of rs. 51999 purchased from amazon india on 25/04/2017 with my hdfc credit card order #[protected].
The cashback was supposed to be credited back to me by 31st august 2017. However, this is not done yet.
I've been in touch with amazon customer service team since then, however every time they ask for 2-3 business days extension to check with their payments team. I never hear back from them. I've to call/email after this period and the cycle repeats. So far, it has been 25 days and i haven't received my money back.
I would like this to be done asap!!

Also, please find below links that i found on internet confirming the same.
http://indianexpress.com/article/technology/mobile-tabs/lg-g6-price-specificatio...⇄
http://gadgets.ndtv.com/mobiles/news/lg-g6-goes-on-sale-in-india-1685561
http://www.firstpost.com/tech/news-analysis/lg-g6-officially-launched-in-india-p...⇄
http://www.techsetting.com/lg-g6-goes-sale-india-rs-10000-cashback-amazon/

Summary of interaction with amazon:
1) 31st august - officially last day to receive the rs.10000 cashback per your offer, also confirmed by iyappan m. On 19th august.
2) called on 1st september - pavithra m. Confirmed that it would take another 3-5 business days and abhilashkumar a. Confirmed that it would be delivered by 7th september.
3) called on 7th september - omkar confirmed that it would be delivered by 11th september.
4) on 12th september - santosh s. And uday. G and on 13th september - megha k told me that i'm ineligible for the offer since it was running between 26th april and 1st may.
These guys were referring to the rs.7000 cashback offer running between the above mentioned date. However, they failed to check that there was another offer running only on 25th april for lg g6 between 9 am to 9 pm within which i had purchased the mobile and i am eligible for it.
5) megha realized her mistake and confirmed on 13th september that she would personally follow up with me within 24-48 hours for the same.
6) after this riaz and vishnu from amazon resolution team have been in touch with me doing the same thing again, i. E. Asking for 2-3 business days extension again and again.

Now, i want to take this company to consumer courts for penalizing.

Dear sir/madam,

I had purchased a coolpad note 4 on sep 10, 2017 to gift him mobile on his birthday and received the order on sep 13. The speaker was not working and launched the complaint for the defective of the via telephone and chat (Swati m) on sep 15. Your executive told that the person will come and pick up the instrument. There has been no communication till sep 18.

I had got the replacement on sep 22 but again the instrument was defective. My plan of gifting the phone to my papa has already shuttered. I had again called to your customer care on sep 22 for giving the defective piece. From amazon, rahul was on the call. This time i had asked for the refund of my money as i was quite disappointed and irritated with the behaviour of your executive. Even i requested rahul to connect to your seniors, he replied that our seniors are not sitting ideal for resolving your problem. I also requested for the call back but he bluntly replied no and disconnected the call.
Next time when i called to customer care for reporting the defective piece, your customer care associate connected me with your so called mobile expert mr kishore. Mr kishore told me that your technician will visit and check the instrument and then he will let me know when the instrument is defective or not. As all the family members are working and it was difficult for us to wait. We have requested to send the person on saturday before 11.00 am. He disconnected the call by saying we cannot help you in this and that is your problem. Then again launching the complaint. Even he was not ready to provide us the complaint number or sr number. He told us that we never provide the same.
Afterwards, i again called to your customer care and abhay has helped me to connect some senior (Yash) to discuss about the issue. Mr yash was of helping nature and explained me the total process. But i found one flaw in the return policy of amazon and what the customer care says that if there is any defect in the mobile phone then you need to install smartchk app for the android phone and the technicians will visit only iphone and other non-android phone. I had told the same to mr yash and he told me that if your android phone is not working then it becomes non android. It is very hard to believe. But anything is possible with amazon india at the end here amazon is the king and not the customer.
Again on sep 23 i called to your customer care and launched the same complaint and your technician had visited my place and check the instrument. He also found that the instrument was defective and told me that i will get the call in the next 30 minutes. But as usual amazon is least bothered about the customer and there was no call and information for the pick up of the instrument.

Regards,
Rohit singh
[protected]

Dear sir,

Recently on 21st sept 2017, i ordered a portable bluetooth speaker of jbl brand @inr 1799 (Red color). It was supposed to be delivered on 23rd sept 2017 at metro office in howrah (West bengal). Kindly note that, the delivery individual from amazon has updated the product as delivered and received by 'me' but neither, prima-facie, have received the product nor i have got any call from amazon during the time of delivery.

Regarding the same, i intimated amazon customer care but they have replied that they are looking after the same. I have enclosed a snapshot of the delivery status for your records and reference.

Further, a similar type incident had experienced in the previous order. I ordered karachi biscuit of worth inr 600 on 30th aug 2017 (Order no.#[protected], and it was supposed to be delivered in 6 days but after few days the amazon site showed the product as delivered. Neither i received the product nor anyone helped me in tracking. I called and registered a complaint in amazon but no body took any action. Further, after a period of 15 days in furtherance to the scheduled delivery date, prima-facie received the product in an unsealed state. More than 60% biscuits were missing. Few photographs regarding the same are enclosed herewith for your records and reference.

In the view of above, i kindly request you to take necessary urgent immediate steps to resolve the aforesaid matter at the earliest.

I am struggling with amazon customer care executive & esculation team since last 3 days, spoke to many executive but no one ready to take care of my issue and worst is they not let you speak to senior on floor. It is worst exp then ever... They confrimed me a commited delivery & charged me extra but i haven't received any call from courier person even still waiting for me courier. After many converstaition & escalation team had confirmd me at last that courier will be delivered on redirect address & its is not in amazon policy. They are making me fool wiht different-2 statment., they charged me extra for timily delivery & paid in advanced but they did not deilver it,
Plz help, me plz me i had paid in advance with timly delivery cost. There is no support from amazon team. Plz intervene in this issue

I have ordered biba women's straight kurta (Winter c12090_maroon_​42) on sept 8 2017. Money deducted from my account but it is not in order or in dispatch. Please track order or refund money. Amazon had done this 4 times and money not refunded.. We are loosing trust on amazon such fraud is not good for a reputed online services
Please resolve or i file fraud complain.
Reena christy dandsena