Amazon India Complaints & Reviews

I have order panasonic single line cordless phone with the order no.[protected] on 13 sep. 2017 and paid by credit card.

As per amazon i am suppose to receive the product on 18 sep 2017 but i have not received it so i called customer service 5 times but some time they simply hang up or they are not able to assure me when i can get the product.

They are using customers money and they don't deliver the product so that customer get frustrated and cancel the order by this way they can use peoples hard earn money for one week time.

I have called and ask the customer service agent to assure me for delivery or refund with compensation but he simply refuse any of them.

Dear sir/madam

The rs/-734 cut from my sbi credit card account on 18/9/2017.
Sir i don't need prime service.
Actually i might be accidentally clicked somewhere in amazon to know about the prime membership which cause my money deduction (Rs/-734).
I request to please return my money in my account as soon as possible.

Your kind consideration regarding this matter will be highly appreciated

I am sending the attachment of my mobile sms

Thanking you

(Lav ji jhingran)
Mobile no. [protected]

I am prime account hold. I have ordered (Order #[protected] for "sandisk connect wireless stick 128gb flash drive (Black)" around 2 pm on 8th september 2017. I came to know about my order cancellation @ 7.30 pm. When my friend about his refund query, he referred my order. Customer care representative informed him that he was order same in 22 august 2016... That's why his order got cancelled... Fyi - on 22 august 2016, i have ordered sandisk 32 gb pen drive... It is not same product and that too nearly a year... When called second time, customer care representative informed me that 'you have cancelled this order'. I asked previous conversation about this order. He kept hold my call and return back said 'seller cancelled the order due to out of stock'. I have informed him same seller is selling for higher. I said i want to speak to your manger and got connected. He came and said that 'seller has cancelled order to price error'. He given compensation of cashback on amazon pay balance.

On 13 september 2017, i have order (Order #[protected] my passport ultra 4tb portable external hard drive (Black/grey). I came to know about my order cancellation @ 2am on 14 september 2017 and refund amount on amazon pay balance. My friend orders also got cancelled, but they recevied message your product will be delivered by today from delivery agency. They informed them to have by only cash not card. When they received the product and opened it is saree. Hdd to saree... When we called the amazon... Customer care representative insisting to check the seller... I have asked them how customer information got shared with order information...

How can i trust the amazon offer on great indian sale... They will show offers and cancel the order after 5-6 hours... Its waste of time ordering on amazon... I have informed about this action to my friend and insisted them not to buy any on amazon.

Also amazon informed me that there are fake seller on amazon.

My registered email - [protected]@gmail.com

Order #[protected]

The box is to lose to open and the inside things are moving around it as it may be damage, the person who is deliver the same is not listen and very rode to my family members. Very bad experience from amazon. Is anyone contact me to tell me when i receive my mony back???

Even no one contact me, this item is purchased by me for my son's birthday but i could delivered him... Very bad experience... I promise to amazon that i could not buy anything from amazon now, as i am a regular customer of amazon.

My son aishik dey purchased one moto g5 s plus. After receiving the products he saw there was a major fault of the set. Then he complain & request for replacement the mobile set. Amazon agreed with his complain and say it will replacement shortly. After a long day past the company have not take any action, not received the products. Hope it would completed shortly. Otherwise we have to bound to complain at human rights for justice.

It is kindly inform you that, i have booked a phone named g5s plus of moto
On september 13, 2017. I applied for the one day delivery. I haven’t
Received the delivered mobile handset yet, tracking status of the mobile is
Shown as delivered and signed by me, order number of the mobile handset is[protected] and tracking number is[protected], screenshot of the delivery status is attached herein below.
I mailed on the amazon"'s customer care on 14th september, 2017 regarding my problem, they revert back me that they will resolve my problem by 21st september, 2017. Copy of the mail conversation is attached herein below. I called on the customer care of the amazon company today again i. E. 18th september 2017. They replied me that 'they can't do anything in this matter. According to the company the mobile handset is delivered to me. But i didn't received any mobile handset yet.
Please do the kindfull in this matter.

I ordered moto g5 plus 64 gb on 12th sep, they promised to deliver on 15th sep'17. Neither the delivery agent called me nor his number was reachable. So i called the customer care and they promised to deliver the next day. I haven't received the product even 4 days after the promised delivery time. Reluctant customer service, even after 5 escalation nobody bothered.
Amazon can't conduct itself so irresponsibly esp when they have monopoly on the product. If you can't handle the order let the customer's know before hand. Don't fool or dodge the customer

I have ordered dell 5567 laptop on 15/08/2017 and rec'd on 19/08/2017. The touch pad of the laptop is not responding properly and left and right click of laptop is not working from the very first day. Now the screen of the laptop is also blinking. I have returned the item on 2nd day but the return request is not accepted. I have repeated my return request many times but the same was not accepted. On other products whenever we request for return/refund the same is accepted. On 11/09/2017 i contacted to amazon authorities, they said that return window is closed on 31/08/2017 and this item cannot be returned now. The laptop is under warranty period and i should contact to dell authorities in this regard, they will repair you laptop. Please help me to return/refund the product as the product is not working properly from the very first day. I shall be grateful to you.

My account number is-[protected]
Account holder - aman gangal
Ifsc - barb0vijgha
Account type - saving

Amazon.in was initiated my refund of rs 1335/- and they said my refund was sucessfully initiated by amazon.in but not reflected in my account, and amazon said that please contact to your bank, i contact you soo please its my humble request that please check my problem and please do needful result...

The reference number for the refund is 75260827249015129663490.

Please contact me asap, as i have been charged illegally for my credit card and charges are suppose to be from amazon.
Its something to be discussed on High Priority because bank People are saying i need to do a Police complaint.
My contact number is [protected]
waiting for some one urgently.

A refund has been made by amazon on 29th of august regarding a product which i've buyed from the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i needs to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Hello, sir
My name is akash tiwari
My amazon account has been hold for some reason, due to the lost atm, the regrading of the payment gave me some mail, which i gave in the instructions.
Name: - akash tiwari

Address: - churon ka mohalla merta city, district (Nagaur) rajasthan 341510

Email: - [protected]@gmail.com

Mobile number: -[protected]

And sir, my amazon account should be unholded as soon as possible, thank you for getting your order information in you.
Thanks..

Sir,
I have ordered a television from amazon india with my registered mail account at amazon website. While browsing i have seen a huge offer in amazon that they given an express offer of huweii television at a price worth rs.2/-. Being a rational consumer i have ordered that product, after confirmation of the order they have cancelled my order.

On 8th september 2017 i have received hesley digital weighing scale & found that the product is not working & immediately contacted with customer care. As per recommendation from customer care i have contacted with company person through video call & the company person asked me to return the product as it is defective. On that day i order for return & scheduled it on next day as i got sms confirmation also. On next 2 days got sms about rescheduling & after that suddenly pick up schedule cancelled from blue dart & asked me to contact customer care. I have contacted customer care 3 times & they assured me every time that pick up will schedule within 24 hr but till date no result. Please call me on [protected].

Sir i order a wd 3tb external hard drive and make payment then order is confirmed after that they self cancelled my order and make refund and give the reason that product quantity exceeded. Sir in online shopping reverse counting of product take place if product quantity exceeded there is no option to make payment. Then why they cancelled my order.
Sir please take action about amazon india.
My contact no. [protected]
Email - [protected]@gmail.com

I have ordered an item consisting of four books order#[protected] that was ordered on 1st september has not yet received.. I got another message of getting on 3rd october which is late by one month of duration... If it is taking this much time it is better to go for other online purchasing websites... Apart from that it is also saying false message showing delivered on 13th september but i have not yet received the product.

I have ordered another product ordered on 2 september 2017 order#[protected] has the same problem..

If you are unable to deliver the product... Then it is better you tell that we can not delivered to the mentioned address on exact time.. So that i might have tried alternate solution for me.

I bought a lenovo z2 plus mobile phone from amazone on 26 th septmber 2017. Two times i recived defective product. The phone is heated up to 55'celcius at five minute net use. Amazone said that redy to refund cash second time. They said that will pick up phone on 9 sep. Dint take then said 11sep. Dint take now they said soon will. Now they dint take that defective phone till. And i lost my cash. I want a compensation from amazone

I am purchase one iball laptop on 1.9.2017 and defective laptop delivered on 6.9.17. Laptop receive and open box but no power on then 5 to 6 hours charge but no power then inform amazon laptop condition on 7.9.2017. Amazon person go to service center and check laptop. Service center talk to no authorised this seller so i am not any support this laptop. I am many time call amazon's but no any support. So please what i do i am fully frustrated amazon support

I ordered electronics device order no[protected] at akola maharashtra location. My order is cash on delivery but your delivery boy not issue parcel on cod, he told me if you not paid your money by atm card then he dont issue parcel to me, two boys came for delivered parcel one boy age is 8-10 years and other 17-18 years both boys have no id proof. And one of them have no manners to talk with customers he quarreled with me on that issue, so i contact to head of your distributer of akola, but he dont give satisfied answer, he told me if you have not able to paid by atm then he dont give parcel to me, but my order is cash on delivery. I took vidio recording of all incident if you are not take action on them as early as possible then i upload this vidio of this incident on social networking site.
If your reputed company not able for cash on delivery service so remove option of cod from amazon portal. Thanks.

Dear sir,

Currently i am in south africa and i had been using amazon india services for long time. Last month (18th-aug) i placed an order of 4 items (Delivery location was dhanbad, jharkhand, india), out of four items i received two items first. Normally amazon dhanbad courier services are very bad in terms of behavior and ill practices, and i complained about it via amazon chat support. Knowing this they (Courier people) immediately returned my remaining two items. I contacted amazon support and they noted the issue and requested me to raise a new order. I clearly asked amazon team to confirm if they are not able to deliver the order then i will use alternative but amazon team assured that they are personally monitoring this and it will be delivered on priority. Also i requested to keep the order with them at least for a day and my family can go their and collect that in case they find any difficulty.

Based on the assurance received by amazon team again i placed an order for those items. As soon as order reached dhanbad they again returned the order saying that product was damaged, without informing anyone. I was keep monitoring the order and asked amazon support team to request courier people not to return the order even if damaged but nothing work. Every time they return the order saying that package was damaged.
This time amazon team placed replacement order and again i got all false assurance. This time again they returned the order. I reported the issue and got same final reply from amazon that it will not happen in future.

Now, amazon should answer me below questions:
1. When i asked to confirm whether they can deliver or not then why they have given false assurance.
2. There was some feeling and emotion attached with the order which i sent as gift for some occasion. Who has given rights to amazon to play with someone emotions.
3. Who has given right to amazon courier to blacklist me when i raised very valid compliant.

I contacted amazon and they are again saying that it wont happen in future, also they confirmed that they cannot do anything. I feel like tortured and cheated. Everyday i waste time to deal with new amazon people no one is listening me me.

Request you to help me on this serious issue. I will be very grateful to you. I have all communication mail with amazon, will share if required.

Attaching the some of my order status.

Regards,
Nishant