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Amazon India Complaints & Reviews

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Updated: Apr 4, 2026
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Amazon India reviews & complaints page 694

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M
Mohan Kolar Ranganatha
from Bengaluru, Karnataka
Sep 17, 2017
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Following is the sequence of incidents :

Sept 1 : ordered for hotty potty - 9" sturdy toilet squat for my age old parent to immediately use i paid a faster delivery cost of rs. 100.
Sept 4 : received broken material from amazon. Informed and immediately wanted a replacement, since the time line shown was not as i required i cancelled the replacement and asked for a refund.
Sept 15: till than no response from amazon. I followed up with amazon customer service team to give me refund. They agreed and meanwhile the discussion i told him to collect the damaged/ delivered material. He told unless material collected he cannot refund. I agreed. Sms received saying it will be collected on 16th sept, with 2 reshedule of collection time on same day, on 17th sms received saying it will be collected.

Sept 17 : collection boy calls me asks for the address, i give a known place for him to come and call, he is rude. Then again he calls for the address to be located i help him to reach my place. He comes and see the box and realise that the box is big for him to carry hence he puts the packing material around the premises and says i can carry it. Then he puts material in his backpack and says ok sir. When i ask for acknowledgement he says he forgot and has not carried. Being rude on his words he says i will not carry this and says he will report amazon to report some one else to carry this material.

Same day i call up customer service centre mr. Bala picks up the material and after all discussion i wanted him to have this complaint registered he does not take it seriously and make note of the number and name i am sharing with him.. Phone gets disconnected.

Again i give a call mr. Punit picks up the material and he says he will follow up.. And when i say i need the refund he says i will follow up, i will escalate.

When i said i am going to do an escalation, he was comfortable saying go ahead...
Amazon India customer support has been notified about the posted complaint.
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    abhishek16varun
    Sep 17, 2017
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    How can you update order status delivered before it is actually delivered? And 4 ur kind information let me tell you this is not the first time last time also you people have updated delivery status as delivered but the product is yet not delivered. Very poor service from amazon india. Also, the customer care toll-free number is useless. It is asking me to enter the mobile number and after entering the mobile number it, again and again, asked to enter the mobile number.
    Amazon India customer support has been notified about the posted complaint.
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      D
      Drana jain
      from Jawad, Madhya Pradesh
      Sep 17, 2017
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      Sir, my name is surendra tiwari i am from gulganj, distic chhatarpur (M. P) my registered mobile number is [protected]. I did order of one philips radio price 650 above and i have also oreder a generator book price 1400 above these both items were not delivered to me so i have cancel these orders but i did not get refund of these. So i have a humble request to you please give my refund.
      Amazon India customer support has been notified about the posted complaint.
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        M
        Mobikwikofficial
        Sep 17, 2017
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        Amazon agent [protected], rajan singh 24x 7 service
        For any kind of complaint or suggestions related to amazon please call me, as an amazing prime customer care executive it is my duty to make our amazon customers satisfied, any complaints with regards to order or cancellation or refund or credit etc can be directly resolved on [protected]
        If call comes switch off or busy please call me after 7 pm to 10pm
        Amazon India customer support has been notified about the posted complaint.
        Sep 17, 2017
        Updated by Mobikwikofficial
        Wow
        Sep 17, 2017
        Updated by Mobikwikofficial
        Amazon [protected]
        For any complaint or suggestions with regards to amazon, kindly contact [protected] from your number to get assistance as soon as possible.
        Senior customer care executive mr rajan singh chauhan is always ready to help it's customers, and to look after that there customers are totally satisfied.
        Amazon is a trustworthy company which is dedicated for customer satisfaction
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          R
          rohitrani
          from Gwalior, Madhya Pradesh
          Sep 17, 2017
          Resolved
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          Resolved

          Sir my name is aditya my registered no. Is [protected] i purchase papaya seed from amazon i order 48 packets instead of 48 packet i received only 2 packet i want money refund back to bank account sir but after purchase they does not refund back money to bank account sir i want resolve problem as soon as possible please resolve my problem i complain to amazon times but not responding me i mail several times to official website
          Sep 18, 2017
          Complaint marked as Resolved 
          Resolved through call
          Amazon India customer support has been notified about the posted complaint.
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            G
            from Jaipur, Rajasthan
            Sep 17, 2017
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            Website: www.amazon.in

            Order no:[protected]
            Date of purchase: 14 august 2017
            Date of return: 21st aug 2017
            Order details:
            1. Tommy hilfiger men's casual shirt[protected]_p7atw114_s_dark indigo)- qty 1
            2. Tommy hilfiger men's casual shirt[protected]_p7atw113_s_indigo dot jaquard)- qty 1

            Total order value: rs 7838
            I also end up paying the courier charges of rs 580.

            I have returned the entire product on 21st aug as per the policy of amazon.
            Its been a month since i have not got my money back. Every time i ask the customer care of amazon, i get the reply that the returned package is in transit.
            I have checked the package has reached the fullfillment centre of amazon.
            They are not ready to pay my money. They are cheating on me.
            I am attaching the supporting for the same.

            I want my entire amount to be refunded to me. Please support and take a stringent action against amazon.in
            Amazon India customer support has been notified about the posted complaint.
            Sep 17, 2017
            Updated by [email protected]
            I have returned the 2 shirts of tommy hilfiger purchased from amazon within their refund policy.
            I have returned the same on 21st august 2017.
            Every time i ask for refund, they say that the return package is in transit. Its been 27 days since i have returned the package.

            Order no: order #[protected]
            Total value : rs 7, 838
            Date of purchase: 14th august 2017
            Date of return: 21st august 2017

            I did also paid for the courier charges.

            Every time i ask the status of refund, they say that packet is in transit and i can see that the packet has reached the destination to amazon fulfillment centre.
            I have also tracked the same with tracking number of logistics.
            Attaching image.
            Also attaching snapshot of mail received from amazon.
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              S
              Soumen P@l
              from Delhi, Delhi
              Sep 17, 2017
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              Address: Kolkata, West Bengal, 700061
              Website: www.amazon.in

              Order details
              —
              Order #:[protected]
              Amount: rs. 1600.0

              I have placed order on 13th sept, 2017 to load balance of rs. 1600 through amazon pay, amount was deducted from my bank account on that moment but the amount was not added in my amazon pay balance till date even after 4 days.
              In between i have communicated via chats and phone calls with their customer support executives. None of them provide proper resolution except false commitment. They asked me to wait 15mins, 30mins, 1hr, 2hrs, 3hrs, 24hrs, 48hrs, and again 48hrs respectively but nothing happen till now.
              I need my hard earn money back imidiately either in my bank account or amazon pay balance asap.
              Please stop making fool customers by giving wrong offers.
              Please find the attached screenshot for further details..
              Hoping to get resolution ver soon.
              Thanks
              Amazon India customer support has been notified about the posted complaint.
              Oct 04, 2017
              Updated by Soumen P@l
              Still I have not received myi money.
              Please do the needful.
              Amazon.in is asking to wait again 3, 5 days, it's just ridiculous.
              Such a cheater company. I will not shop in future.
              Oct 14, 2017
              Updated by Soumen P@l
              Still issue is not resolved. After a month they are showing payment failed and my money is not returned yet either in amazon pay balance or in my card balance.

              I don't understand how could they are cheating openly like this way.

              Please do something against fraud company like amazon.
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                R
                rupesh kumar pal
                from Chennai, Tamil Nadu
                Sep 16, 2017
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                Address: Kota, Rajasthan, 324005

                I ordered a iphone from amazon and in that product ear phone are missing .when i complain in amazon they told that they will replace complete iphone set .but yet they have'nt replace my iphone and now they are telling that they will refund my money...
                but i want to replace my iphone.
                firstly the price of that product was 19000 when i ordred that product but now the price of that product is 22000 .
                sir i want an early reply to my complain.
                yours sincerely
                rupesh pal
                Amazon India customer support has been notified about the posted complaint.
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                  A
                  akm2015
                  from Barhiya, Bihar
                  Sep 16, 2017
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                  Address: Jaipur, Rajasthan
                  Website: amazon.in

                  I purchase lenovo K 8 note from Amazon on 22 Aug 2017 . Lot of issues are there in mobile like-
                  Name is not displaying when call comes,
                  Battery draining very fast
                  Mobile data not functioning properly
                  Mobile network issue
                  In earlead plugged in, notice does not come sufficient.
                  Left speaker not working
                  Calling noice not able to listen even after on full volume...Etc.
                  Pls resolve the problem and replace or refund the money.
                  Amazon India customer support has been notified about the posted complaint.
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                    R
                    Rahta Ali
                    from Pune, Maharashtra
                    Sep 16, 2017
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                    I bought samsung c9 pro(oreder no-
                    [protected]on 29 Aug from Amazon worth of Rs. 31999. But they delivered defective piece which causing heating problem. So I again place order for replacement order no[protected] which I got very late after one week since I placed the order. But this time they did not delivered defective piece but dead phone. Since 11 the September I am calling each and every day but no one is coming to pick the phone for return. Amazon customer care are very rude and they simply convince me next day your phone will be picked up and assure for refund but on next day no one come. I am stil waiting for someone who come and pick up my phone so that refund procedure would be initiated as soon as possible other wise I may have to pay interest at around 500 to bank for buying nothing.

                    Can some one suggest what should I do for refund before credit card bill generation date which 22th September or If i may need to pay extra interest money to bank then in that case what legal action can be taken to get extra interest money from Amazin.
                    Amazon India customer support has been notified about the posted complaint.
                    Sep 16, 2017
                    Updated by Rahta Ali
                    Now they started to take action. They blocked my account so that i will not be able to call them again for refund. Amazing service by Amazon!!
                    Amazon selling fake products
                    I had bought 4 piece of led flood light 400 watt, but these led lights only 100 watt besides of 400 watt .I want my money back
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                      P
                      Priyanka17Thakur
                      from Delhi, Delhi
                      Sep 16, 2017
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                      Sir,

                      My humble apologies to anyone who might consider me a whistle-blower and those who's interests, both business or otherwise, may be hampered due to my statements.

                      I would like to begin by questioning the law governing online sites where they are free to sell products, both legal and illegal, and why there is complete absence of any kind of Governance over these sites ?

                      The case in point is the likes of Flipkart.com which is openly selling Air Guns and Air Pistols under the category of Toys, Tablet Cases and Covers.

                      I must point out that as per Arms Rule 2016, issued by Ministry Of Home Affairs, this product clearly falls under the category of Air Weapons and requires an Arms Licence.

                      It must be noted here that under Prevention of Cruelty to Animals Act 1960, in Section 11, indicts someone as a criminal who causes any person from causing pain, cruelty or suffering to animals. But invariably these airguns and air-pistols are used on helpless small animals, in particular birds and monkeys.

                      The sellers often quote the Rule G.S.R.991, Schedule -II(3) under Arms Act, 1959, under which specific categories of Airguns and Air-pistols are exempt from licencing requirements.
                      However, in 2002, the Hon'ble Delhi High Court has quashed the exemption notification G.S.R.991 of the Arms Act, 1959. The order came on a Public Interest Litigation(PIL) case filed by the NGO People for Animals, headed by Ms.Menaka Gandhi.
                      Also, the relief application filed by the Air Gun Manufacturers Association, seeking stay on the High Court order, was duly rejected by the Hon'ble Delhi High Court in May, 2011.

                      The facts mentioned above clearly indicate the product in question, i.e. Airguns and Air-pistols are illegal to be sold in the present manner, and both, sites like Flipkart.com and the sellers are clearly engaging in a misdemeanor and violation of law, and must be booked under provisions of the Arms Act.

                      As per the Arms Rule 2016, certain norms have been mentioned under which sale of such products is possible and actual dealers and manufacturers are clearly following these norms as laid down by the MHA, Government of India. However, it seems that these online sites and their sellers are beyond any legal control.

                      I may not require to give similar details about hunting knives and swords being sold openly on these sites. Needless to say, these are clearly banned products and sites like Flipkart.com seem to be catering to the mischief-mongers, criminals and miscreants of our society, by openly selling and promoting these products.

                      I'm appalled at the fact that banned and illegal products are available so easily to people and I'm forced to question the mentality of both the buyer and the seller. Also, the role of Legal Governance over such matters is questionable.

                      A gun can only be used to shoot someone or something and I don't see any other utility of this product. Similarly, I wouldn't require a hunting knife or sword to cut vegetables in my kitchen, especially when hunting is illegal in our country. Yet, these products are bought and sold on a regular basis and socially responsible enterprises are providing a legal platform for these activities to flourish.

                      I hope this message assists in putting an end to such illegal and irresponsible activities, and provides a safer environment for our families and kids to shop online.

                      Should any further details be required on the above matter, I would be pleased to assist.

                      Hoping to see some positive action,
                      Regards
                      Amazon India customer support has been notified about the posted complaint.
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                        H
                        hasratali1986
                        from New Delhi, Delhi
                        Sep 16, 2017
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                        Address: New Delhi, Delhi, 110059
                        Website: amazon.in

                        I ordered one Nokia 6 mobile through Amazon.in which was delivered to me on 11th Sept 2017, I checked mobile and found a big drawback that in Hybrid slot I can't use 2 Sims & memory card together. I have a data of around 30 GB which I want to move to my new phone and I have 2 different numbers which I distributed to my clients, friends & colleagues so I have to use both the SIM.
                        Also phone performance is worst, getting heated up, laging issue while playing the games. I complaint for this product and want refund of the money, I spoke to Amazon customer support supervisor (Mohd. Mustafa) who assured me that this time they are going to change the phone only if problem comes with another handset then they will initiate the refund without any question. I got another handset on 16th Sept and got the same problem & when I spoke to Amazon customer support they changed the words and said our engineer will come and test the phone and on basis of his feedback they will take necessary action. I never see such kind of pathetic customer support in my entire life. Amazon.in follow the policy which is beneficial for the organization not for customer. I will never buy any product from Amzaon now onwards. Worst company in the world..
                        Amazon India customer support has been notified about the posted complaint.
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                          M
                          mechkrrish
                          Sep 16, 2017
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                          Address: Ahmedabad, Gujarat, 380058
                          Website: www.amazon.in

                          Hello,

                          The World class shopping website“Amazon” is doing Fraud with me. They providing the discounts in the Products all are Fake. I have faced the Big issue recently. I am sharing the details below:order no[protected] i was searching online deal for 64 gb memory card since few days. I have Seen a sandisc 64 gb memory card in a very gooddiscount were showing in Amazon. I have ordered for this memory card . I have received the confirmation email for this order and delivery date were on 14 sept 2017. I used my card to pay for the item. But After few days I have received message for Cancelling the order. I have talked to Amazon they are saying there were Pricing error with this product by the seller. Who are the seller? I have ordered Amazon only I know Amazon and they are only the responsible for delivering my Product. What does this means, Amazon providing the discounts in their product any of them with Pricing error. How People can believe on Amazon. People should not believe on Amazon until they get the product in hand. Amazon can cancel any order any time..? This is totally unprofessional way they are doing.I have also tried to contact with Amazon and their Management team but always their executive sending emails such a template email. I want my product which I have ordered. Thanks.
                          Amazon India customer support has been notified about the posted complaint.
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                            P
                            Proma Lahiri Biswas
                            from Kolkata, West Bengal
                            Sep 16, 2017
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                            Resolved

                            Address: 700102
                            Website: www.amazon.in

                            I am sure that I have not placed any order on olmarteshop but I don't know how and why they sent a cheap quality Saree. My papa recieved it. I had order a cotton silk dhakai Saree from Amazon. I have also tried to search order history but couldn't find anything. According to me the information have been leaking through Amazon. If Amazon is genuine then how olmarteshop know my address..so I think this is not fraud Amazon is responsible for this cheating...please help me get the amount(699)
                            Sep 16, 2017
                            Complaint marked as Resolved 
                            I am sure that I have not placed any order on olmarteshop but I don't know how and why they sent a cheap quality Saree. My papa recieved it. I had order a cotton silk dhakai Saree from Amazon. I have also tried to search order history but couldn't find anything. According to me the information have been leaking through Amazon. If Amazon is genuine then how olmarteshop know my address..so I think this is not fraud Amazon is responsible for this cheating...please help me get the amount(699)
                            Amazon India customer support has been notified about the posted complaint.
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                              J
                              Jyotii Sharma
                              from Hyderabad, Telangana
                              Sep 16, 2017
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                              Address: Gurdaspur, Punjab, 143505

                              I ordered a Prestige electric chopper Order id[protected]. When I received it through Blue Dart, it's lid was broken at one place. I generated a return slip but no one came to pick it up. I had a chat THREE times with Amazon officials but without any fruitful result.Considering my Prime Membetship, I expect some decent and efficient response.Kindly let me know if it can be returned now.For your information I have not used it even once.
                              Amazon India customer support has been notified about the posted complaint.
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                                K
                                Ketan Sangani
                                from Surat, Gujarat
                                Sep 16, 2017
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                                Website: www.amazon.in

                                Hello,
                                I am complaining about did not get cashback as amazon promised. I had purchased moto g5 on 13 may, 2017 from amazon.in and payment done from my city bank debit card. On that day there was offer of 10% cashback if you paid by city bank debit card or credit card so as per this i should get cashback. After that i also received mail that you will get cashback till 11th august, 2017 but still did not get.
                                Before 11th august i had word 2 to 3 times with their customer representatives told me get it by 11th august 2017. After 11th august still did not get cashback then again contact swamy t (Customer represnetative) on 17th august, 2017 to then they asked me to send last month transactions and i had sent you and they told me that we have escalated this issue you will get update in 7 business days. Then i had contacted again payel (Customer represnetative) on 24th august, 2017 and she told me as per calculation saturday sunday did not count in business days so you would get cashback sure on 28th august, 2017 and still did not get. I had again mailed on 1st september, 2017 and this is mail from amazon:


                                I am really frustrated with this and i am facing this issue second time on amazon. First time cashback was credited to my wallet but they did not credit in my bank account as they promised. Please find below order details and also check invoice which i have attached:
                                Order number :[protected]For this order did not get cashback)
                                Order number :[protected]For this cashback credited to my amazon wallet not in bank account as they promised)
                                Please help me regarding this. Thanks in advance

                                Best regards,
                                Ketan sangani
                                Amazon India customer support has been notified about the posted complaint.
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                                  Z
                                  zhashmi
                                  from Varanasi, Uttar Pradesh
                                  Sep 16, 2017
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                                  I ordered my huggies wonder pants and it was to be delivered on or before 11sept but inspite of successful order the product not delivered and they asked for additional address which i provided to customer care and he assured for its delivery on next day. I also gave to contact numbers but inspite they didn't delivered and instead said courier boy called you but call didn't connected. I want to acknowledge you previously i got several products delivered at the same address as i am regular customer of amazon.
                                  Amazon India customer support has been notified about the posted complaint.
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                                    Premvishal
                                    from Coimbatore, Tamil Nadu
                                    Sep 16, 2017
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                                    Address: Coimbatore, Tamil Nadu, 641036
                                    Website: www.amazon.com

                                    Order #[protected]
                                    I'm entirely frustrated and fed up with amazon. I filed a complaint regarding i received a refurbished product of my dell laptop. The dell autorised bill says that the laptop was purchased in nov, 2015 but i bought on aug, 2016. Now the laptop suffers from serious issues. I'm taken to the warranty they said you'll gonna loose your 9 months of warranty. Then afterwards i contacted amazon for this issue. They said myself to wait for 3 working days. I too wait for 3 working days i didn't get any notification from amazon side. Then i call to amazon once again i repeat my entire complaint. They too says me to wait for 3 days. It's keep on going. And half a month passed. Now too today i called it's repeats the same.17 days has passed. I'm having work on my laptop. But i can't able to get service and your side not responding.. What can i do now.?
                                    It's totally disgusting. I also attached all the proof of the laptop which is refurbished.
                                    Amazon India customer support has been notified about the posted complaint.
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                                      S
                                      Shadyaby
                                      Sep 16, 2017
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                                      I have added an item in my cart.
                                      And when i am going proceed to check out.
                                      It's not allowing me to do.
                                      I[censored] can't allow users to buy product, then why its showing add to cart or buy.
                                      It's totally wrong commitment.
                                      I need a reply...
                                      I have added couple of screenshot
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                                        Kathleen D Eccles
                                        Sep 16, 2017
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                                        I was billed for amazon prime membership without authorization. I would like to be reimbursed and my name taken off any membership list that they have. I do not wish to be a member of amazonprime, nor do i wish to use any of their services at this time. At one time in 2016, i was offered amazon prime membership for a limited time for free. I used their internet services for a particular series, "all or nothing" during the summer of 2016. I never wished to continue their services or make further use of the website. Please attend to this matter. Thank you kathleen d. Eccles [protected]@msn.com
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