Amazon India Complaints & Reviews

Dear team,

I want an answer. Screen shots attached and the complaint has been sent to national consumer complaints board for further resolution.

These are the facts. Assured delivery on saturday 23rd august 8.00pm for a samsung on pro 7 handset was promised at the time of purchase. The delivery executive calls me at 6.35 pm (Mobile ‭+[protected]‬) on 23rd september 2017 saying he will deliver the item tomorrow and hung up on me without stating the reason for the delay.

I spoke with amazon customer services immediately and on the first call i was assured delivery on the same day and the person who promised to call me back never did. So i called again at 9.45 pm after waiting for around 3 hours and i get the same answer from the delivery executive that escalation protocols are in place and it will be delivered the next day within 24 hours!!

Does amazon have proper control over their logistics and delivery process? If so why is it that this has happened on an assured delivery item which uses the amazon courier system and is not dependant on third party vendors?

Secondly how is it that the tracking status shows attempted delivery when the executive never attempted to deliver the product??? I am still not in receipt of the product!!

It been since 2week i haven't got the delivery of my order. The customer service are not able to locate my order location they just saying for wait more.
My order detail redmi 4 (Black, 32gb)
Tracking #[protected]

I bought a phone in exchange of another phone which is actually meeting all the conditions of exchange.. Still the delivery person refused to take the delivery since the power button was little bit jam which has nothing to do which the functionality of iphone. I tried to contact customer care also but no resolution was provided. Hope amazon follows its own policies and terms.

I sri subhabrata pati, from bankura, west bengal, like to bring the fact to the notice of this forum that i placed an order with amazon to purchase a trousers, order no:[protected], worth rs 1450 around, and i paid the entire amount from my card at the time of placing the order, since the cash on delivery isn't available at my location. The last date for scheduled delivery of the product was 23rd september, 2017, and it's still undelivered. The product was shipped via ecom express courier service, with the tracking number[protected], and the sent the package at a wrong postal address.
I got in touch with amazon customer support several times to resolve the issue. I requested them to issue a full refund against the order which wasn't delivered within due course of time. But they have closed my amazon.in account so that i can't contact them.
My name is subhabrata pati
Email id [protected]@gmail.com
I think, i'll be unable to recover the money which i paid them.

Sir i have orderd a mobile from amazon.com order no[protected] on date 19.9.17 &its guranteed delivery date was 22.9.17 but i have got no mobile till date 24.9.17 & now its delivery has been expend to date 27.9.17 & amazon cutomer care not sure for this mobile delivery, pls help me so that i get my order as soon as possible & take action on this site for late delivery.. Thanks nilesh jain

Product details:
Order #Â [protected]
Order #Â [protected]

Please read the whole thing first and please tell me why should i avail services of amazon?

Starting with day 12th september 2017:

11:01am: got a message from amazon stating that my product muscle blaze raw whey protein - 1 kg is out for delivery along with the number of the delivery agent.

11:02am: [protected] amazon agent - i called him with my registered number to guide him and tell him that i am not at home, but my mom is at home and she will receive my product. Agent said ok and he will deliver it when he will be there at my location.

5:15pm: got a message from amazon that they were not able to deliver my product because agents were not able to contact me. Here i agree that i was at fault because the number on my shipping address was different and my registered number is different. The number on the shipping address was with my mom and it was not working, i realized it after i got back home.

5:53pm: i called the customer care team. I explained them the whole thing and they made the changes in my contact details. But i told them that its quite unprofessional because i gave a call to the agent from my registered number which is working fine and he didn’t saved it as my alternate number. But, its fine number was updated and i thought that my product will be delivered the next day i. E. 13th sep.

13th september 2017

6:31am: amazon message your products are arriving today

7:39am: [protected] amazon agent who was suppose to deliver my product on 13th sep

9:57 am: called the agent, again informing him that i will not be at home, he already have my updated number which was updated last evening. But the agent said that i was late at work, and someone else took your order to deliver. I said "ok!, please tell me the number of that agent so that i can guide him". Reply from that agent was "mujhe ni pata". Which personally i felt really rude.

10:30am: i again called the customer care team to check with them where my package is and by what time will i receive it because i will come back home during that time so that the delivery of my products i paid for will be smooth. They assured me that my product will be delivered to me by 1 pm as it is already out for delivery. I told him that if not i'll cancel this order.

12:39pm: i received message that my product couldn’t be delivered because team was not able to contact me. And the delivery attempt will be made tomorrow again.

Here i again called the customer care team, to ask them what is going on? Even after getting my number updated twice i am not been able to get my product and while talking to them i again got a message after 4 mins that my products has been delivered. While on call i told them that now it says that my product has been delivered and i am here talking to you guys. I also asked them that who did the agent deliver my products to for which i paid for in advance. They had no answer and they asked for me to wait till 8 pm today and my product will be with me by then. This was the second assurance of the day.

7:49pm: by this time i was again pretty sure that my product will not be getting delivered to me today as well. So i called customer care team yet again. This time my call got transferred to the escalation team directly and i talked to khushboo first, i explained her the whole thing and she assured me that she will be escalating it further. I told her that i think this issue is out of her hand and i would like to talk to someone higher up then her. So she transferred my call to anubhav who told me that he is the floor manager.
I had a very good conversation with anubhav about why should i not cancel my order and how much amazon value their customers. He influenced me with his words and assured me that tomorrow i will make sure that your product gets delivered to me on highest of priorities. I said ok, i will give you a 3rd chance to resolve the issue and get my product delivered to me by tomorrow i. E. 14th sep between 11 and 1 pm. And he also told me that i will not have to call the customer care team or delivery team again and we will contact you back from our end. I was satisfied with the answer and i said ok.

14th september 2017

Today i didn’t get any message from amazon about who will be delivering my product, nor the number of agent. I am completely lost where my product is, not visibility of my product. And no one called me as well. But still i waited till 1pm. Hoping that the word of a floor manager would matter and someone will call me up to deliver my product. Status on my account still shows that the products has been delivered.

1:33pm: you should appreciate my tolerance with amazon and giving a call to them from my side rather than this happening the other way around. But i again called the customer care team and talked to a wonderful girl, she again tried to help me out. And i again told my story to her as well as i told my whole issue to all the customer care agents who were trying to "help me out". She asked for one more chance to resolve the issue. But this time she refused to forward my call to the person who she must be reporting to. Last evening when i talked to khushboo she was also from the escalation team, and she did transferred my call to floor manager. I am not sure why today she didn’t transferred the call this time. She also arranged a call from someone from the higher team but that will happen within 24 hours.

3:58pm: got a sms from amazon that my product has been returned to amazon and payment will be made, if i have paid for the product. And this message came when i again believed on the words of a person from escalation team that i will get my product today.

Highly disappointing here i am giving you chances after another you guys are making fool of me.

Now my question is do you guys really care for your customers? Because this incident i shared with you above was not the first one, this is actually the third time that i am facing the delivery issue, you can check that i have faced delivery issues with micromax phone which i sent to meerut and honor band as well.

Please i would request you not to take the tolerance of the customers for granted. I have been a loyal customer to amazon and have been giving chances after another. I still don’t have any visibility of my product. I am now thinking to go to consumer forum because this is a legal dispute because i have paid for my product and still no one has been able to help me out. I am trying still to get this thing resolved and that is why i am mailing you and brining the whole situation to your notice. I am not sure how much recognition will this mail of mine will get. But i am still trying.

I was not expecting this from an e-commerce giant of the world.

Please try and revert me back at the earliest.

After this incident, me being a fool gave them a chance to prove themselves. And bought mi phone.
Order #[protected]
Still i face the same issue where i am not even aware my product is. During this case one customer care agent disrespectfully disconnected the call on me while i was talking to him.

I have got all my products. Protein i received on 14th sep where the delivery date was early and was suppose to come on 12th sep. And i got after talking to the manager harsha from the escalation team of amazon and he promised me that this will not happen again.
Shaker i got on 15th, again after much hassle i received
Mi phone i got on 23rd at 8 pm. And he directly reached home without us knowing, where the product is whole day and whether we were at home or not.

There were promises made at many levels as you can see in the whole incident. I did received my product but at the cost of me being harassed, fooled, cheated and disrespected by the team at amazon. I should be asking for compensation from them but instead i am sharing my experience so that no one else faces such issues. Very bad experience shopping at amazon even after being a prime customer and more then 25 items bought from them.

I ordered a one plus 5 mobile from amazon which was scheduled to deliver on 22-sep-2017 (Prime one day grantee delivery). I dint received it till 23-sep-2017.
So i called the customer care centre on 23-sep-2017 and they informed me i will receive this mobile by today (23-sep-2017). On 23-sep_2017 also my order was not delivered so again i called at around 10.30 om that i din't received my mobile today as well. The amazon representative hitesh was so rude and irresponsible, he started by saying why are you calling again and again to us, so i told him because i have not received the mobile and i don't have any information when i will receive it he told you will get it in next 24 hrs. I asked him that is what you told me yesterday as well but this did not happen. He told i am disconnecting your call and then disconnected my call. This attitude from amazon.in representative pissed me of.

I order rebook shoe for my son on 21/09/2017. My order number was[protected].
I received my order on 24/09/2017. I was surprised to see that my order had shoes from different pairs.

This was never expected from amazon who claim to be best in consumer satisfaction. This shoe was very important for my son i specifically paid rs100 extra for faster delivery since it was needed for an event on monday.
Unfortunately depending on amazon had created lot of disappointment for my son.

I had purchased a philips hr2775 1 litre 25 watt (White) on 23 august 2017 and product was delivered on 25 august 2017.
My payment mod was cod but due to some problem i applied for return/refund.
I choose amazon pay balance for refund amount. Amazon boy was picked the product on 11 sep 2017 on calling customer care. My order no. Is #[protected].
Amazon app is showing refund has been issued but my amazon pay balance is rs.0. Amount was refunded to my amazon pay balance.
I request amazon india to resolve this issue as soon as possible.
Pls refund my money.
Order date 23 aug 2017
Order no. #[protected]
Mobile no. [protected]

The delivery person promised me a delivery day and caused me extreme inconvenience by delaying it to 3 days due to which i lost a job.. Due to which i fell sick and i had to pay big amount of hospital bills.. That was such a disappointment.. I will make sure that i will never order anything from amazon and pass this ridiculous process happened with me to all my friends and family..

The order no.:[protected]. They'd sent me a mail that,
"rs.2899 has been processed successfully on[protected]. The amount should reflect in your account by[protected]", the authorization code (Refund reference number) for the transaction is[protected]. But my bank (Punjab & sindh bank) neglected it totally. I'd not get my refund yet.

‪dear amazon ‬
‪i am not a valuable customer i think so.‬
‪but here i am facing a problem, i have ordered a mobile samsung j5 prime i want the delivery of the mobile by today itself as i have to leave for abroad by midnight today by 1:00am. And i had purchased the mobile as a special gift for my mother. ‬
‪i tried calling and asking for help from the customer service team but they are saying it wont be possible. ‬
‪i want it as i dont want to spoil my mothers surprise please help me out. ‬
‪thanking you ‬
‪please let me know i[censored] people can be of help.‬
‪i am mihir malhotra ‬
‪you can reach me on +91-[protected]‬
‪please help me out to get the mobile delivered by today.‬
The above mentioned scenario is what i had mention to the customer agent but they were so bad that they didnt even care. I really feel bad about the services provided by the amazon
I had to cancel my flight tickets regarding the same because the mobile was a gift for my mom.
I know amazon doesnt go extra mile for anyone. I m very regretful by ordering from amazon. One small thing cannot be solved by the company.
Cool

My son akhilesh saravate has prime membership of amazon india. He has booked one skybag in may 2017 & paid rs.3300/- which was nat delivered, again he has booked skybag & pid rs.4400/- and call refund towards previous one. But both the payments are hanged-up again we have purchased one radio carwan - saregama' that radio is receipted bt the offered steamer is not received till date. One well's developer was booked which is not received till date. Finally we have claimed for refund & that also not paid till date. We are very depressed and amazon has cheated is for such a large amount of rs 8200/- +rs.3000 discount. It is very disgusting & we are complled to lodge complaint before consumer forum.

Sir,
I have ordered one duke stardust men cotton blend t-shirt having order no. #[protected] on 12th september 2017. As i am not there in my station but in the i. D. & e-mail is showed that the order was delivered to me on dt. 18th september 2017 at 7.15 p. M. With my signature.
Since i have paid the amount electronically by debit card of rs 565.00, but originally till today i have not receive the item. Please look is to the matter seriously for their fake receive of the item.

I have order phone on amazon on 17/09/2017 through the debit card and receveid the order on 23/09/2017. Inside the package the phone is missing and the charger is available. The information of my order :

Product name : samsung galaxy s3 gt-i9300
Order no.:[protected]
Imei no.: [protected]
Sold by: rockingdeals.co
Amount: - 4390 rupees 9 four thousands three hundered ninety rupees only)br...

Dear sir/madam. I had cancelled a smart phone order on 21/09/17. Pls refund 100â„… amt. The order is cancelled due to the prime membership charges. Pls. Refund my 100â„… amt.9998rs. While we goes to process order on amazon the prime membership charges are hidden, after deduction of my credit card amt. It is realised. So the order is cancelled. Pls. Refund my 100â„… amt.

I have placed an order on 22/sept/2017 of sony mdr-zx110a on ear headphone. I have made the payment successfully. My order no is[protected]. I m still waiting for confirmation. Moreover, when i opened my amazon account and tried to track my order. I m unable to see my order. It is only showing my last order.. No order in the list. My account has been deducted. What can i do? I have tried to call on amazon customer care no but no help i got. Please help me.. I m sharing you my order details which i have received while placing order..

Online purchased hp deskjet printer r'd on 12/9/17, wrong specification given by amason staff, need to return product & refund, complaint booked immediately after received parcel. 5 items called and ask them to collect item back and refund immediately. Chating with one lady first, next somashekar, rashmi, mary etc all customercare spoke to me & fixed appointment to collect parcel within 24hrs, till now no calls, amezon person not turned up, just 10 minutes before i called again to customercare - mary picked call but she refused to connect the call to senior manager. Useless staff, non-sense service, am going to logde a complaint legally and claim damages also.

I have ordered moto g5s plus from amazon.in on 16th sept 2017. Order number:[protected]. Expected delivery date was 19th sept 2017. But i did not receive my parcel till today. I kept on following up with customer service and they fooled me everytime saying it will surely be delivered by tomorrow. But that never happened. Now after waiting so long when i asked them to canceled my order or refund my money back, they blocked my number and chat as well. I am not able to contact them anyways.
This is worst experience i had with amazon.in. Neither i have my parcel nor money.
Attaching the proof of my order and blocked details.

We had ordered an iphon 7 worth rs 39000. We got a message regarding cancelation of our order after 2 hrs of placing order.. Without any reason,
And now neither they are placing our order nor they are refunding our amount..
We are helpless.. We called customer care and they are unble to help us. Instead of doing help they are cutting our calls.