Amazon India Complaints & Reviews

I order rebook shoe for my son on 21/09/2017. My order number was[protected].
I received my order on 24/09/2017. I was surprised to see that my order had shoes from different pairs.

This was never expected from amazon who claim to be best in consumer satisfaction. This shoe was very important for my son i specifically paid rs100 extra for faster delivery since it was needed for an event on monday.
Unfortunately depending on amazon had created lot of disappointment for my son.

I had purchased a philips hr2775 1 litre 25 watt (White) on 23 august 2017 and product was delivered on 25 august 2017.
My payment mod was cod but due to some problem i applied for return/refund.
I choose amazon pay balance for refund amount. Amazon boy was picked the product on 11 sep 2017 on calling customer care. My order no. Is #[protected].
Amazon app is showing refund has been issued but my amazon pay balance is rs.0. Amount was refunded to my amazon pay balance.
I request amazon india to resolve this issue as soon as possible.
Pls refund my money.
Order date 23 aug 2017
Order no. #[protected]
Mobile no. [protected]

The delivery person promised me a delivery day and caused me extreme inconvenience by delaying it to 3 days due to which i lost a job.. Due to which i fell sick and i had to pay big amount of hospital bills.. That was such a disappointment.. I will make sure that i will never order anything from amazon and pass this ridiculous process happened with me to all my friends and family..

The order no.:[protected]. They'd sent me a mail that,
"rs.2899 has been processed successfully on[protected]. The amount should reflect in your account by[protected]", the authorization code (Refund reference number) for the transaction is[protected]. But my bank (Punjab & sindh bank) neglected it totally. I'd not get my refund yet.

‪dear amazon ‬
‪i am not a valuable customer i think so.‬
‪but here i am facing a problem, i have ordered a mobile samsung j5 prime i want the delivery of the mobile by today itself as i have to leave for abroad by midnight today by 1:00am. And i had purchased the mobile as a special gift for my mother. ‬
‪i tried calling and asking for help from the customer service team but they are saying it wont be possible. ‬
‪i want it as i dont want to spoil my mothers surprise please help me out. ‬
‪thanking you ‬
‪please let me know i[censored] people can be of help.‬
‪i am mihir malhotra ‬
‪you can reach me on +91-[protected]‬
‪please help me out to get the mobile delivered by today.‬
The above mentioned scenario is what i had mention to the customer agent but they were so bad that they didnt even care. I really feel bad about the services provided by the amazon
I had to cancel my flight tickets regarding the same because the mobile was a gift for my mom.
I know amazon doesnt go extra mile for anyone. I m very regretful by ordering from amazon. One small thing cannot be solved by the company.
Cool

My son akhilesh saravate has prime membership of amazon india. He has booked one skybag in may 2017 & paid rs.3300/- which was nat delivered, again he has booked skybag & pid rs.4400/- and call refund towards previous one. But both the payments are hanged-up again we have purchased one radio carwan - saregama' that radio is receipted bt the offered steamer is not received till date. One well's developer was booked which is not received till date. Finally we have claimed for refund & that also not paid till date. We are very depressed and amazon has cheated is for such a large amount of rs 8200/- +rs.3000 discount. It is very disgusting & we are complled to lodge complaint before consumer forum.

Sir,
I have ordered one duke stardust men cotton blend t-shirt having order no. #[protected] on 12th september 2017. As i am not there in my station but in the i. D. & e-mail is showed that the order was delivered to me on dt. 18th september 2017 at 7.15 p. M. With my signature.
Since i have paid the amount electronically by debit card of rs 565.00, but originally till today i have not receive the item. Please look is to the matter seriously for their fake receive of the item.

I have order phone on amazon on 17/09/2017 through the debit card and receveid the order on 23/09/2017. Inside the package the phone is missing and the charger is available. The information of my order :

Product name : samsung galaxy s3 gt-i9300
Order no.:[protected]
Imei no.: [protected]
Sold by: rockingdeals.co
Amount: - 4390 rupees 9 four thousands three hundered ninety rupees only)br...

Dear sir/madam. I had cancelled a smart phone order on 21/09/17. Pls refund 100℅ amt. The order is cancelled due to the prime membership charges. Pls. Refund my 100℅ amt.9998rs. While we goes to process order on amazon the prime membership charges are hidden, after deduction of my credit card amt. It is realised. So the order is cancelled. Pls. Refund my 100℅ amt.

I have placed an order on 22/sept/2017 of sony mdr-zx110a on ear headphone. I have made the payment successfully. My order no is[protected]. I m still waiting for confirmation. Moreover, when i opened my amazon account and tried to track my order. I m unable to see my order. It is only showing my last order.. No order in the list. My account has been deducted. What can i do? I have tried to call on amazon customer care no but no help i got. Please help me.. I m sharing you my order details which i have received while placing order..

Online purchased hp deskjet printer r'd on 12/9/17, wrong specification given by amason staff, need to return product & refund, complaint booked immediately after received parcel. 5 items called and ask them to collect item back and refund immediately. Chating with one lady first, next somashekar, rashmi, mary etc all customercare spoke to me & fixed appointment to collect parcel within 24hrs, till now no calls, amezon person not turned up, just 10 minutes before i called again to customercare - mary picked call but she refused to connect the call to senior manager. Useless staff, non-sense service, am going to logde a complaint legally and claim damages also.

I have ordered moto g5s plus from amazon.in on 16th sept 2017. Order number:[protected]. Expected delivery date was 19th sept 2017. But i did not receive my parcel till today. I kept on following up with customer service and they fooled me everytime saying it will surely be delivered by tomorrow. But that never happened. Now after waiting so long when i asked them to canceled my order or refund my money back, they blocked my number and chat as well. I am not able to contact them anyways.
This is worst experience i had with amazon.in. Neither i have my parcel nor money.
Attaching the proof of my order and blocked details.

We had ordered an iphon 7 worth rs 39000. We got a message regarding cancelation of our order after 2 hrs of placing order.. Without any reason,
And now neither they are placing our order nor they are refunding our amount..
We are helpless.. We called customer care and they are unble to help us. Instead of doing help they are cutting our calls.

I have received a lux soap instead of lenovo k8 note handset on 10 sep 2017 on 11sep 2017 i have complaint to amazon. They told me within 3-4 working days they will investigate and resolve the issue. Then they told me by mistakenly they wrote 3-4 days it should be 3-5 days for resolve i. E 18th sep 2017.

On 7th working day i. E 19 sep 2017 (5:33 pm) i called them regarding this and they told me "again i have to wait maximum 72 hours for update/resolve and if they unable to give me update they they will replace/refund my amount".

But today when i called them i. E 22 sep 2017 (10pm) again they are telling me to wait and denied to refund/replace which is committed by them on! 9th sep 2017.

Please resolve the problem and refund my money.

N. B: 1images of box which i had received
2 screen shoot of of false commitment mails.

My brother gifted me a lenovo mobile which bye from amazon
Order no[protected]
Price is 9976
But received product is defective
While opening of any folder or app screen showing blank
Also mobile battery is leaking rapidly
My brother discuss in amazon customer support team but these people regret to give money back
Kindly help us all my money back
I

I had purchased a mobile of moto g5 plus (32gb, fine gold) on 9th aug 2017 and product was delivered on 11th aug 2017, but due to some reset problem on product we were raised a request to replace the product, and subsequently amazon pickup boy was picked the product with giving a track no as[protected] in return, my mobile imie no :[protected].
We have been talking with customer executives a lot of times but didn't get any positive support from their end, it is very ridiculous to inform that we already lost our patience level.
It is very bad service from amazon, every time we called and explain the detail scenario about the problem to each and every customer executive, and every time they casually handle the problem and uses the worst word like "we have updated in the system", "refund has been initiated in the system"like that many more, but are they not even update our problem in their system, and in fact amazon system also having a lot of issue, so please look in to this matter and replace my product as soon as possible.

I have purchased redmi 4 black on 10th july 2017. My payment mode was cod. Amount of product is rs.8, 998
I have attempted amount by using credit card. The courier boy was swiped the card three times but failed all the time. Meanwhile, amount was debited from card one time but courier boy said transaction failed. I have recieved message for failed transaction and refund amount to my account as well by amazon.
Then, i have provided cash against the order and product recieved. But my payment was not refund to my account.
After that i contacted to customer support, they reviewed my order and confirmed that double charge has been paid against the order. They assured that my refund was definitely transferred to my account. I have provided enough time to resolve my issue. They assured me every time whenever i contacted about the issue. But issue could not be resolved.
Amount of product is rs.8, 998 that charged as double payment.
I have provided sufficient info regarding the transaction from my bank.
But issue could not be resolved till now. I have lost trust in amazon.
So, i need your kind attention regarding the issue.
My order was #[protected].

Thanks you.

Name: abdul quadir
Email: [protected]@yahoo.co.in
Address : f/c-11, 4th floor, shaheen bagh, new delhi 110025

I received a defective iball 5.1 speaker system and on contacting customer support, was denied a doorstep pickup for replacement. Due to spinal problems, it is impossible for me to get the product to a courier to send it back to amazon. As a regular amazon customer, i feel horrible with this kind of service. So basically i'm stuck with a defective piece if hardware that i spent inr 6000 on.

Dear team,
I had ordered an iphone 6 32gb, which turned out to have a make defect after i switched it on. The incoming call voice can't be heard at all on the device. Ever since i am trying to register my complaint but the amazon or apple aren't responding.in-fact they haven't yet registered my complaint. There are no call number or email id available for complaints. The return policy states that the product could only be returned within 7 days. Kindly help urgently. I had bought it on 16th september and i am trying to reach out to amazon sine last 3 days but no response. There are no email id or direct contact service number where a complaint could be registered. I feel cheated and looted by the amazon and the service provide by selling the defective product. After taking money they don't respond to the customer. Please help me.

The seller details,

Amazon.in,
Sold by:- darshita aashiyana private limites, no - 1/b, indospace logistics park, puduvoyal, durainallur village, ponneri taluk, thruvalluvar, tamil nadu, 601206,
Pan no - aafcd6883q, gst registration no - 33aafcd6883q1zx, order number[protected], order date[protected]

Looking forward to your quick response and help.

Regards.

My refund was prossed 7/9/2017 bt sbi bank in not show they
my account no [protected]
my reference no[protected]