Amazon India Complaints & Reviews

Today at 18.38 pm i received the following sms from amazon that item has been personally delivered to me. But the said item has not been received by me.
My order ref
Amazon.in order number:[protected]
'delivered: your package with sdo universal portable foldable holder fold stand for apple i.. Was successfully delivered.'
Urgent reply asap

Sir my self sankalp jain and my registered no. Is [protected] sir i submit complain to amazon team regarding refund but my refund not proceed till date sir i want to my money bank in bank of baroda atm as soon as possible sir please help me to revert money as soon as possible sir i complain many times in bank branch but he will refused any time of problem

I purchased lenovo vibe k5 mobile on line from amazon and dilever on 11/9/17 but mobile is not working properly so i contacted customer care for replacment and customer care send confirmation for pick up on 12/9/17 but till date not pick up by courier. I again and again contact customer care for solutions but not solutions till date please direct to amazon for pick up of mobile phones as soon as. My i'd is [protected]@gmail.com and pick up i'd[protected]

Sir,
I had order motto g5s plus mobile phone on 9 sep 2017 and payment is done using debit card. At that tym the order was successful and amount was deducted from my obc bank account which was 16079. Bt after 5 min they cancelled my order bt till now they didn't refunded my payment back.. Whenever i call their customer care they tells that the amount has been refunded by them on 10sep they provided me a reference nmbr nd told me to contact my bank. Bt whenever i call my bank's customer care they tell that they didn't received any refund.. Please solve my issue regarding my refund as soon as possible..

Hi.
I bought epson l220 printer through Amazon. The page epsonprinter.support/epson-l220 on epson website clearly mentioned that this is a WiFi printer and they gave the instructions to configure WiFi.
The printer that I got didn't have WiFi.
I complained to epson, they say that it doesn't support WiFi.
I told them to check on this page. They checked and hung up the phone after holding for 15 mins.
This repeated many times
Then one of their managers Mr. Santosh called up and said this page does not belong to epson website.
I said can you send me a mail saying that this isn't epson's website page. He refused saying he cannot give in written and I should trust him.
After that they removed the page.
What kind of cheaters are they and wondering how amazon is supporting them.
Amazon says you need to get a letter from then then only we can work on your issue.
I am loosing my trust from amazon!!

I have ordered a phone (nokia 6) from amazon on 30 aug 2017.This phone was ordered by me company gave me a date[protected] for delivery but phone will delivered on[protected]. This phone is still not delivered to me but cofirmation message of delivered item come on my phone and i complaint for this on amazon but they told me for 5 days wait and still they does not take any action for this racketeering.Please gave me justice for this.
thank you

My mi 4a deliverd on 6 sep but my box is empty please give my amount solutoin thankyou my account no =[protected] ifsc code=ratn0123456 name=fharan

Hi

Order#[protected] have one item used one. It is shopee electric heat bag hot gel bottle pouch massager warm for winter aches reliever rectangle shaped (Assorted design & color).

I have requested for return request but since more than a month money is not refunded. Item was collected from amazon team immediately after the return request placed. It has been more than a month money is not refunded.

Regards
Chetan

I purchase mobile samsung j7 prime 9 feb 2017 my phone is duplicate my ears not work i consult to dr so dr says your mobile problem and ur any ears problem for your mobile fault this phone is heating problem any problem so pls replace my mobile, other wise your not replace my phone so i complaint to consumer court because your company fake product sale out.

Hi my name is yogesh kc I have for external hard disk in one day delivery but they changed the delivery date for 1 hr of booking so cancelled that time onl till now have not 'received my fund after 8 days also
Order number is :[protected]
Amount :-4149 rs
Please refund my amount
Thanks and regards
Yogeshkc
[protected]

Purchased oneplus 5 midnight black 128 gb & received cheap clone of iphone 6s plus. The courier boy who came to deliver did not even came inside my premises, handed it to the guard and went away. When i opened the packet, i was very disturbed to see the clone of iphone 6s plus. I immediately called amazon customer care centre, but it was a hell experience. Nobody helped, just went on asking for, aadhar card, images of the product delivered, invoice and all things which do not make any sense.
Firstly, it was bought to gift someone on his birthday, and the entire mood was spoilt, and even after complaining they just harrased us, i think the name of amazon shall be changed to holdon as they keep on placing our calls on hold, making unnecessary excuses and wasting our time. I have all emails and calls recorded which will proove how they harass their customers.
Ultimately they harassed us so much that we have instructed our corporate lawyer to prepare a suit of fraud and harassment of rs. 20 lacs and file it in the consumer commission on monday, 19/9/2017.

I bought a pair of shoe worth rx. 500 and sent that back for exchange for sizing issue. They did not return the exchanged item till next 10 days then i cancelled the order and asked for the refund. Now its more than 17 days and i did not get either the exchanged item or money or any response from them. When i tried to contact them, they said that, they will not provide a refund because its against their policy to provide refund against an item, so they can not help aand better if i forget about this.

I paid in cash for this order and also planning to submit this case to consumer court.

I am writing this in highly frustration that i had ordered iphone 6s online for rs. 35999/- from amazon website on 20-aug-2017 for which i had paid through credit card in advance and which had to be delivered by the amazon delivery services on tentative 24-aug-2017. But what they had done to me is they hadn't deliver it on time even though they extended the delivery date to 29-aug-2017 so i called to the customer service on 25-aug-2017 and asked them about my product so they requested me to wait for few more days that it will delivered by 29-aug-2017 without any delay. So i decided to wait for 29-aug-2017. But that day also had gone as it was, they hadn't informed me again about the product so i decided to cancel the order and called up the amazon on 30-aug-2017 to cancel the order and refund my amount in the same account. So they had approved it and cancelled the order and asked me to wait for 3-5 days for the refund. I thought of that it will be get refunded automatically as they promised but actually i didn't happened. So i called them again on around 5-sep-2017 related to refunds but they again said we have now initiated the request to the concern department you will get it back with 3-5 days. So time again crossed the days and its been 13-sep-2017 that my bank statement got generated where the bank had charged me the realevent amount as per my deduction but amazon haven't refunded the amount into my bank. I want justice because i am fed up from the services by them. So many times i had called them but they aren't paying any attention towards my request.

Their return policy is extremely horrible. I have ordered a sony xperia xa compatible qc10 professional bluetooth headset by the brand raptas on 5th of this september amd got the delivery on the 10th day of the very month. After unboxing it when i sax the product it was of the brand "captcha". I requested for return andexchange to the company's customer care executives. They told me the pick up date was on 11th september but no one came. I continued to call repeatedly but no improvement and everyday i am listening that the next day is the pick up date. But all in vein. No one is coming. Please help.

I purchased "carrier 1.5 ton 5 star split ac" from amazon on[protected] for 34499 and i paid all amount in a one time payment (No emi). The product got delivered after 4 days that was[protected] and it got installed after 2 days that is[protected].

After the installation happened they showed me a small demo for 5 mins how the product will be work. After that i switched on my ac at night time on the same day. There i could see the water leakage in the indoor unit, so that i switched of my ac and slept. Tomorrow i did switch on my ac and the same problem persist.

I called carrier customer care and raised a complaint with actual thing what happened to me. After two days of my complaint one guy came from carrier ac department and he said like this installation was done incorrectly. So that all gas went our from the outdoor unit, also he said like i will be working with my senior manager to solve this issue. I was waiting for next two days for their reply. I don't get anything from them.

After three days i called carrier customer care and raised the same complaint. Again one guy came and told me that you have to refill the ac gas yourself and this would charge around 4 thousand. I asked him like this product i purchased just 10 days back and its in warranty period then why i should pay myself and refill the gas. For my question he replied like "we are not responsibility for products which is purchased in the online store like amazon and flipkart" and he went.

After that i started to talk with amazon customer care about my issue from around[protected] to till today[protected]. But i didn't get my problem resolved.

When i called first time amazon they said like this product will cover in only 10 days window period after that this will not be cover any warranty. I was in very tough situation like amazon is not taking care and carrier also is not taking care my issue. I don't know what i have to do next as next step.

Again i tried amazon next day around[protected] and i spoke with the large appliances team over there. One of the guy said like we will be resolving this issue. But for that also i don't get any response from them. After that i started to talk with them 2 days once. Finally i came to one concussion that here after i don't want the problem resolved and instead of that i though of get my money back.

I asked the same with them and they accepted to return back my money in two days. Now it has been crossed around 10 days. I didn't get my money too.
Now they are asking me to uninstall ac by my own. This instillation is taking 750 rs. Here my concern is for with out running successful ac why i need to pay the money for installation and installation.

Nowadays they blocked my number also. If i call amazon customer care from my register mobile number this is not at all connecting. And now i am using my friends phone to talk with them. See how worst thing they are doing.

Here my request is i need my money back for that product (Carrier 1.5 ton 5 star split ac) as soon as possible. So please take necessary action on amazon about my problem and get my money back.

In attachment i have attached my invoice of the same ac product.

Dear respective,

I have complain for seller, he didn't pay returned courier charge rupee till. Even after replacement of the package. It was promised for waiver of courier charges. I have emailedtge seller stillni reply was made. Take necessary action. I am attaching the screenshot of the communication. And also courier recipet.

Order id[protected]
Seller - welson shoes - amazon marketplace

Yatish bhasin,
welson shoes,
ganj bazar, solan (Himachal pradesh)
pin code : 173212
phone no. - [protected],[protected]

do inform us about your return or exchange as per your need.
for any other query, you can call us on [protected].

Order placed
22 august 2017
Total 17, 581. Pressy prakash mobile : [protected]
Order #[protected]
Oppo f3 (Gold) without offers
Sold by: techno guru
I got detergent soap 2 nos instead of oppo f3. Purchased for gift to my sister on her birthday, amazon give both forgettable and ashamed day in my life. So i need a compensation against that purchase.

I bought a nokia 6 haeadset from amazon.in on 06th sept and it was delivered to me on 11th sept. I just checked the functionality of the phone on 12th sept and found certain problems with the phone. The biggest problem is in nokia 6 is that you can't use two sims together if you are using memory card. Either you can use one sim & one memory card or two sims without memory card. I have around 30 gb of data which i have in my existing memory card & in phone besides i have two sims. Now this phone is not fulfilling my requirement & in amazon.in site this limitation was not mentioned clearly. Also this nokia 6 phone is getting heated up just after taking pictures & doing video call. How could i work with that problematic phone. When i raised this concern to amazon customer support and spoke to their supervisor mohd mustafa, he is not ready to listen my problem and just repeating the amazon's stupid policies. Till now i didn't receive the clear screen shot from amazon where is is mentioned that there would be no refund against electronic item. World's worst & stupid company amazon.in

Mail:maulik. [protected]@gmail.com
Order id:#[protected]
Vendor:amazon india

First amazon executive denied to give warranty of my phone.
Then i requested refund for same product.in that mail chain i received that my refund will be credited by 12th september.
Then i again wrote on same mail thread that i didn't received my refund.
Then i got reply from amazon that you need to return product first, confirm if you want to return. I agreed on that mail and i sent confirmation on product return.

Then still i didn't got any reply.
Then i was so frustrated, i called amazon customer care.
One of executive said me that amazon executive had given you a wrong information. No refund will be credited in your account.
My point is
How can they give wrong information. First they agreed on refund then they only denied to give refund. If i am not applicable for refund then they directly could say no to me. But amazon is making fool to customer care.
Now they are not giving me reply for this. May be they blocked me.

""
Mail from amazon customer care,
Message from customer service
Hello maulik,

I can understand that you are concerned regarding the refund of the order #[protected].

I sincerely apologize for the inconvenience caused. We certainly do not want our customers to experience with such issues.

As per your request i've requested a refund of rs.8, 999.00 to your original mode of payment.

The refund will be credited to your original mode of payment within 3-5 business days that is by 12 th september 2017.

You can see your refund requests here -

http://amzn.to/2qbtZK9

Please be rest assured that your issue will be resolved at the earliest.

We appreciate your patience and understanding in this regard.

I hope that i was able to assist you. We look forward to see you soon.

Thank you for being a valuable customer of amazon.

Have a nice day.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Debashish
Amazon.in
"

Now they denied to give me refund.

I placed an order with amazon india on 08.09.2017, for a product with order for "toshiba canvio basics 1tb usb 3.0 external hard drive" and order #[protected] which was been confirmed. But even on 12.09.2017, the product was not dispatched. And on 13.09.2017, the order was cancelled and it was not informed to me about the cancellation. Later i found out the status on amazon.in website that the order was cancelled suo-moto without any information or notice. This is "breach of contract". Amazon has started cancelling the order after payment of money as per its whims & fancies.

I insist for a specific performance of the contract.