Amazon India Complaints & Reviews

Website: www.amazon.in

I have received a lux soap instead of lenovo k8 note handset on 10 sep 2017 on 11sep 2017 i have complaint to amazon. They told me within 3-4 working days they will investigate and resolve the issue. Then they told me by mistakenly they wrote 3-4 days it should be 3-5 days for resolve i. E 18th sep 2017.

On 7th working day i. E 19 sep 2017 (5:33 pm) i called them regarding this and they told me "again i have to wait maximum 72 hours for update/resolve and if they unable to give me update they they will replace/refund my amount".

But today when i called them i. E 22 sep 2017 (10pm) again they are telling me to wait and denied to refund/replace which is committed by them on! 9th sep 2017.

Please resolve the problem and refund my money.

N. B: 1images of box which i had received
2 screen shoot of of false commitment mails.

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Address: Gurgaon, Haryana

Website: Amazon India

My brother gifted me a lenovo mobile which bye from amazon
Order no[protected]
Price is 9976
But received product is defective
While opening of any folder or app screen showing blank
Also mobile battery is leaking rapidly
My brother discuss in amazon customer support team but these people regret to give money back
Kindly help us all my money back
I

Amazon India customer support has been notified about the posted complaint.

Sep 25, 2017

Updated by Vaishali Gharat The product i received is very worst product i ever seen, it hanging continually and when i open any app or any folder the screen showing blank also it is heated while charging also note that mobile battery is leaking continually
So i sent message in customer care in amazon as well as on face book its near about 30-34 for refund my money back
Mr. Shaumuk from amazon give me confirmation your refund is under process attached screen capture for your reference
After that mr. Sarat from amazon send message it is confusion happen
And they we give replacement for same
Such a experience happen with me before 3-4 times
But this time amount is more
I am totally frusted, irritated for this,
As this company is fraud so don't want to deal with again
These people just playing a game with customer and cheated us
Please take some corrective action on amazon and refund my money back

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Address: Vadodara, Gujarat

Website: [email protected]

I had purchased a mobile of moto g5 plus (32gb, fine gold) on 9th aug 2017 and product was delivered on 11th aug 2017, but due to some reset problem on product we were raised a request to replace the product, and subsequently amazon pickup boy was picked the product with giving a track no as[protected] in return, my mobile imie no :[protected].
We have been talking with customer executives a lot of times but didn't get any positive support from their end, it is very ridiculous to inform that we already lost our patience level.
It is very bad service from amazon, every time we called and explain the detail scenario about the problem to each and every customer executive, and every time they casually handle the problem and uses the worst word like "we have updated in the system", "refund has been initiated in the system"like that many more, but are they not even update our problem in their system, and in fact amazon system also having a lot of issue, so please look in to this matter and replace my product as soon as possible.

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Address: New Delhi, Delhi, 110025

I have purchased redmi 4 black on 10th july 2017. My payment mode was cod. Amount of product is rs.8, 998
I have attempted amount by using credit card. The courier boy was swiped the card three times but failed all the time. Meanwhile, amount was debited from card one time but courier boy said transaction failed. I have recieved message for failed transaction and refund amount to my account as well by amazon.
Then, i have provided cash against the order and product recieved. But my payment was not refund to my account.
After that i contacted to customer support, they reviewed my order and confirmed that double charge has been paid against the order. They assured that my refund was definitely transferred to my account. I have provided enough time to resolve my issue. They assured me every time whenever i contacted about the issue. But issue could not be resolved.
Amount of product is rs.8, 998 that charged as double payment.
I have provided sufficient info regarding the transaction from my bank.
But issue could not be resolved till now. I have lost trust in amazon.
So, i need your kind attention regarding the issue.
My order was #[protected].

Thanks you.

Name: abdul quadir
Email: [protected]@yahoo.co.in
Address : f/c-11, 4th floor, shaheen bagh, new delhi 110025

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Address: Kolkata, West Bengal, 700008

Website: www.amazon.in

I received a defective iball 5.1 speaker system and on contacting customer support, was denied a doorstep pickup for replacement. Due to spinal problems, it is impossible for me to get the product to a courier to send it back to amazon. As a regular amazon customer, i feel horrible with this kind of service. So basically i'm stuck with a defective piece if hardware that i spent inr 6000 on.

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Address: Pune, Maharashtra, 411060

Website: www.amazon.in

Dear team,
I had ordered an iphone 6 32gb, which turned out to have a make defect after i switched it on. The incoming call voice can't be heard at all on the device. Ever since i am trying to register my complaint but the amazon or apple aren't responding.in-fact they haven't yet registered my complaint. There are no call number or email id available for complaints. The return policy states that the product could only be returned within 7 days. Kindly help urgently. I had bought it on 16th september and i am trying to reach out to amazon sine last 3 days but no response. There are no email id or direct contact service number where a complaint could be registered. I feel cheated and looted by the amazon and the service provide by selling the defective product. After taking money they don't respond to the customer. Please help me.

The seller details,

Amazon.in,
Sold by:- darshita aashiyana private limites, no - 1/b, indospace logistics park, puduvoyal, durainallur village, ponneri taluk, thruvalluvar, tamil nadu, 601206,
Pan no - aafcd6883q, gst registration no - 33aafcd6883q1zx, order number[protected], order date[protected]

Looking forward to your quick response and help.

Regards.

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Website: www.amazone.in

My refund was prossed 7/9/2017 bt sbi bank in not show they
my account no [protected]
my reference no[protected]

Sep 22, 2017

Updated by himma tsingh rathore my amount is2459 so plz refund my amount at my account [protected]
amazone reference no[protected]

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Address: Pune, Maharashtra

Don't know about product kyu ki seller ne jis courier se bheja vo abhi tak pahocha hi nahi delevery person roj bahana kar raha hai aaj gadi nai mil rahi subha se sham tak koi gadi hi nahi mil rahi hamare pe jutha ilzaam lagaya ki hamne phone pick nahi kiya jab ki usne delivery ke liye koi efforts hi nahi kiye he says to me ki aap khud gadi arrange karke aake le jao worst experience with amazon and seller never buy again and i am still don't ki mera product muje milega ya nahi pese pure 25500 pay kar chuki hu jab delivery me hi itni problem hai to product kesa hai vo to pata chalta hi hai very disappointed seller is indoor exclusive furniture and product is sofa

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Address: 411021

Website: Amazon india

I had ordered fastrack watch, on 18th sept from prime account. I haven't received it yet and it is shown delivered already. What kind of service is this i don't understand and also what is the use of prime if you don't get order delivered on time??? This kind of service do you give to your customers.
I have attached the order history details.
And when should i expect my order...
My order is never going to get delivered or what???
Don't try my patience if you don't give any revert i might msg it on social media
As well as i want compensation since it is being so many days.
Also i wanted to have a conversation with with the concerned person who looks into it...

Jan 6, 2022

Complaint marked as Resolved

resolved

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Dear sir/mam,
Plz help me. I buy a
Hp 15-by003au 2017 15.6-inch laptop in amazon prepaid 24590. But amazon not dilverd laptop then i complained in amazon customer care then amazon customer care se your prob solve in 2-5 days but amazon hoald my account. Where is my product or my money plz help me. Give me my money or product

Name~anurag shukla
Mob. [protected]
Product tracking id[protected]

Amazon India customer support has been notified about the posted complaint.

Sep 21, 2017

Updated by Anurag0901 Name-anurag shukla
Mob-[protected]
Unhoald my account
And return my money or product
Otherwise i complained police or upbhokta phoram

I buy a laptop and prepaid but amazon not delivered product and app show delivered. Show i complained customer care then customer tell your problem solved within 2 days but after 4-5 hr customer care send msg block your account. So plz help me. And amazon give me this msg
Hello,

We have closed this account. Our records show that we previously closed an account of yours for violating the terms of our "conditions o[censored]se & sale" ("conditions o[censored]se"). When we close your account for violating our conditions o[censored]se, you cannot open a new account or use another account to place orders on our site.

We have cancelled and refunded any open orders you had on this account.

Any digital content that you purchased with this account is still available to you. To access the content, click the "manage your kindle" link on the "your account menu" on amazon.in (https://www.amazon.in/youraccount).

To appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,
Account specialist
Amazon.in

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Address: Mumbai City, Maharashtra, 400106

Website: Amazon

I booked 2 nokia 6 phone and make payment with credit card but ur payment gate way not accepted the payment.
Both the time money debited from my credit card but not confirmed my order.
Relating to this issue. I call customer care and told that i am unable to do payment.
With credit cards.
He just told me that we initiated cod option on your order.
At that time my order confirmed.
As i know that if payment not made with in 24 hours order will cancel.
But customer care told me that cod is confirmed.
So i do not go for payment option.
But after some time.
I got sms ur order cancelled.
How this happened with me.
If it customer representative clearly told me cod is intiated and fill the form.
This is very very bad service from amazon. For this we check my call with ur customer representative.
If he clearly told me if payment not made. Do other way.
Then i used netbanking. Debit card.
For making payment. So my order never cancelled.
But ur customer representative clearly told me that cod is available on your order. So it's not my mistake.
And if order is confirmed on cod.
Then how??
Amazon cancel my oredr.
This is very ridiculas service from amaon.
So. This is mistake done from ur side.
So i request you don't cancel my order of nokia6
Thanks
Regard
Nikhil kolhe
Nik. [protected]@gmail.com
[protected]

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Address: 110070

Website: www.amazon.in

I purchased a book on amazon.in, however i received a wrong packet and requested for an exchange but amazon asked me to return the item and place a fresh order. I returned the wrong order 3 weeks ago and have still not received a refund. I contacted amazon several times but it refused to help me. Their website has no policy to help the customers and it displays incorrect information that the refund has been made. They have refunded my money and have additionally deducted rs. 499 from my account without my permission.
I have been harassed and fleeced.

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I am not able to log in to my amazon account associated with pankaj. [protected]@gmail.com. I have repeatedly changed my password but after logging in with new password it says incorrect password. On talking with customer care they the account is locked and refuse to give a proper explanation. This was my only amazon account and i need it regularly for placing important orders.
Therefore i request amazon india to resolve this issue soon so that i regain access to my account as soon as possible.

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Address: Kanyakumari, Tamil Nadu, 629702

Pls refund and get back the items. I bought two itmes lingerie sharawaat red and black.. And i have paid online. But today i got 5items which i didn't ordered. I have paid for extra 3items. Pls refund n get back d product for dat 3 itemspls do the need full as soon as possible... I can't able to pay for the order which i have not given. Pls refund my amount as soon as possible.

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I cancelled one of the product of amazon on 29.6.2018and still not got refundable amount of 999. They provided me reference no.851127 and my account no. Is[protected].
Plz dont do such type of cheating.
Ye in directly chori hua.
Jb ghar baithe paise kaat skte ho toh ghar baithe paise wapas kyu nhi kar rhe mere account mein.
I have ordered of rs 6025 and amazon deducted it
But when i cancelled one product ...they r not refunding my balance
And canara bank customer care no.is not responding properly
They are disconnecting my calls.
Plz help me in getting back my amount

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I ordered an iphone 6 gold 32gb from amazon that was delivered to me on 20th september 2017. I've been facing so many issues with this phone in just two days time. Whenever i make calls the other person is almost inaudible. There is a problem with the earpiece. Also whenever i take videos or record audios on the phone the sound is as good as not there at all. Within two days i have faced so many issues god alone knows what's going to happen six months down the line. I ordered a phone from amazon because i assumed it's reliable. They provide the worst customer service and despite making multiple phone calls to their customer service executives i haven't been assisted with a solution to this. Previously i've ordered two phones from flip kart and i have never faced any such hassles. I wanted a decent phone and now i have to deal with all this unnecessary headache. I want a refund at the earliest.
â—¦

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Address: Mumbai City, Maharashtra

Website: amazon.in

Today as i was checking "the great indian festival sale" on amazon. I wanted to buy 2 products
Ambrane p[protected]mah power bank (Black-grey) which actually cost is 999 and the sale price is 899
Bajaj majesty swx400 700-watt grill sandwich toaster (White) which actually cost 1299 and sale price 799
I added these products in the cart but as i was making my payment the price changed from the sale price to actual price.
I tried this multiple times but the result was the same
They are fooling people like this

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Address: Mumbai City, Maharashtra, 400050

Website: www.amazon.in

Order #[protected]

The product order was place on august 30, 2017 with the assurance of delivery within 4 days, i. E. Sept 4., 2017. On sept 3, 2017 the delivery date on an ad-hoc basis was pushed to sept 8, 2017. Post awaiting the product, it suddenly stated that product had been returned and the refund would be initiated in 4 - 5 days. So we waited and post writing a lengthy email to their customer cell, started receiving standard messages apologizing for the delay and again it stated that the refund will be initiated in 4 - 5 days. "again no refund".

Question is:
1. Why is there no method to talk with a customer service executive.
2. There is no method of escalation and the amount is not small.
3. If there is a delay or the product is lost in transit, it should have been intimated in advance.

This gives into an extremely shoddy and lackadaisical approach as the customer is left with no option and amazon.in can utilize the money and does not bother of refunding the same.

We don't shop with their vendor partners but its amazon.in that displays their capabilities to provide in time and promises a great value.

All i am looking at is an immediate refund, no 4 - 5 days, else i will have no option but to push for a legal settlement and am sure this can be achieved if desired.

Madhusudan
[protected]@hotmail.com

Amazon India customer support has been notified about the posted complaint.

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T

Tricad

from Mumbai, Maharashtra

Sep 22, 2017

I have ordered ear lift support on sept 6 ... I have paid for prime delivery...
Till sept 17 delivery has not been done...I have made many complaints but the
Issue is not solved

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Address: 400708

My name is ajinkya lavate email id is lavate. [protected]@gmail.com which is registered with amazon.in. My amazon.in account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrongÂ
I have also provide all the details to amazon.in by mail and fax but still my account is locked.

Sep 30, 2017

Complaint marked as Resolved

Amazon India customer support has been notified about the posted complaint.

Sep 22, 2017

Updated by Ajinkya Lavate also I have received mails from Amazon.in by Account Specialist [Greetings from Amazon. We have placed a hold on your Amazon.in account and all pending orders...]

Account Specialist's List
Zoya
Anand
ARUN
Amazon.co.uk
Ananya S
Vipul C
htrivedi
Bharpita
Mohammad M

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S

Shekhar Manvendra

from Raipur, Chhattisgarh

Sep 22, 2017

Sir i had done payment thru debit card on 19-07-17 and i had twice payment done on 1 product so please refund my 1st attempt payment.

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P

payal munusen

from Marigaon, Assam

Sep 22, 2017

My delivery time 14 SEP expected.but today 17 but my product does not delevierd til now.i vl.pay d money of my product...nd in Amazon or courier service don't give me any emails or messages DT my product is delivered in lately due toh so so reason..BT no one have informed me ..where is my stuff.

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R

Rakesh Kholwal

from Rajaldesar, Rajasthan

Dec 16, 2018

My name is rocky email id is lavate. [protected]@gmail.com. My account number [protected] which is registered with amazon.in. My amazon.in account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong
I have also provide all the details to amazon.in by mail and fax but still my account is locked.

Reply

K

Kalpana Tomar

from Mumbai, Maharashtra

May 7, 2019

My name is Kalpana and email id is [protected]@gmail.com and my account get blocked.Pls solve my issue as fast as you see

Reply

SaHeer SAd's reply, Jun 21, 2019

solve?

K

Kiran kandpal

from Dehra Dun, Uttarakhand

Jun 10, 2019

My name is kiran
And email ID is [protected]@gmail.com. my account is hold old solve this issue

Reply

N

Neha8090

Nov 23, 2020

I have filled wrong cridet cards detail by mistake when i finded it i just canccelled and now. My account is on hold

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H

Harshm97

Jun 8, 2021

My account also has been kept on hold from past week . I didn’t do anything just did login my cousin’s account on my phone to reopen his account coz he wasn’t able to .
My name is harsh it is under email [protected]@gmail.com
Haven’t been able to get any positive response from the team they just keep stalling and no resolution . My wallet even has balance in it which i am able to use

Reply

S

Syed Siddiq Basha

Oct 20, 2021

My account is hold with out any reason mobile number [protected] i called customer care so many times and telling that we will do the needful.

Why Amazon doesn't care about customer genuine complaints, i[censored] hold the account what is the use to Amazon think big Amazon. And sort out the problems on time think big for good business with out any reason ur holding accounts!! I remember i put my account number in 3 Amazon accounts may be the reason u have hold my account pleased to request do the needful and re active my amazon account

Reply

S

Syed Siddiq Basha

Oct 20, 2021

Your not allowed COD option to my account i have called so many times to customer care but haven't dolved this single case what kind of service you have and in the world amazon in top place but in my case Amazon in the last place in this world.

Still u have a time to rectify my case, all customer's have COD option why not me only accepting upi payments why what is the reason on that as customer care executive telling that there is no any issue with your Amazon account but iam the facing the issue COD option is not available for me only that is my question to you, and if you can solve my problem please do the needful ASAP and ZAP.

details are below:
[protected]@gmail.com
[protected] account register mobile number. Kindly please do the needful...

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O

Omarsharif

Apr 26, 2022

My account [protected]@gmail.com has been kept on hold. I have tried to contact Amazon but with little help. Amount has been deducted but they have not responded.

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Website: Amazon India

I received an sms that the bosch washing machine i ordered was delivered to me, but it has not been delivered. Even the website shows that it has been delivered, but it has not been delivered. The time for the sms is about 7.10 am on september 22 - usually there is no delivery so early in the day. Amazon has no customer care number, there are just pre-set feedback areas on the website, which are not adequate

Amazon India customer support has been notified about the posted complaint.

Sep 15, 2017

Tanibaghel's response Customer mis guide

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D

Dilsahd Qureshi

from Agra, Uttar Pradesh

Sep 22, 2017

Sir...I m purchse a obd 2 for a car scanner. But some car not be properly..and u say obd 2 use all types car but sir not be use this obd. So please back up a obd...Sir please contact me [protected]...

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T

Tanibaghel

from Noida, Uttar Pradesh

Sep 22, 2017

Amazon is mis guide to customer

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S

sunilkumar s

from Bengaluru, Karnataka

Sep 22, 2017

Dear sir total we deposit the 8900 rupees to ur company. but till not refund amount us please reply and refund the amount plz.
and plz reply wt abt my job till awiting for ur reply please reply me.
i[censored] not reply this mail i get forther action about ur company .

Amazon India Complaints & Reviews

File a complaint to Amazon India

Amazon India reviews & complaints page 690

I received a lux soap instead of lenovo k8 note handset

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defective mobile phone received

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replacement/refund issue

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request refund against order # 406-0708372-4124355 as double amount charged

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defective product, being denied doorstep pick-up

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supply of a defective product and not registering the complaint

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my refund was processed by bank account in not show

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bad experience

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fastrack watch

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unhold my account

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nokia 6 services

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delivered a phone cover instead of book and refund not given on return

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account not opening

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i have bought items but got 5 items... i have paid for extra 3 items

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perfect match primer colorbar

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iphone 6

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fooling people

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delivery and refund of the purchase of oneplus 5 phone costing inr 37k

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about my amazon.in account on hold

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sms says product delivered, but that is false

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