Amazon India Complaints & Reviews

Dear sir/madam. I had cancelled a smart phone order on 21/09/17. Pls refund 100℅ amt. The order is cancelled due to the prime membership charges. Pls. Refund my 100℅ amt.9998rs. While we goes to process order on amazon the prime membership charges are hidden, after deduction of my credit card amt. It is realised. So the order is cancelled. Pls. Refund my 100℅ amt.

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Sep 23, 2017

Updated by Sudarshan Chandapure Pls.Reply to my complaint.I got SMS from Amazon of refund amount 9499Rs.only.Pls.refund 9998Rs.

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Address: 110092

Website: amazon.in

I have placed an order on 22/sept/2017 of sony mdr-zx110a on ear headphone. I have made the payment successfully. My order no is[protected]. I m still waiting for confirmation. Moreover, when i opened my amazon account and tried to track my order. I m unable to see my order. It is only showing my last order.. No order in the list. My account has been deducted. What can i do? I have tried to call on amazon customer care no but no help i got. Please help me.. I m sharing you my order details which i have received while placing order..

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Address: 562130

Website: amazon complaints proceedure

Online purchased hp deskjet printer r'd on 12/9/17, wrong specification given by amason staff, need to return product & refund, complaint booked immediately after received parcel. 5 items called and ask them to collect item back and refund immediately. Chating with one lady first, next somashekar, rashmi, mary etc all customercare spoke to me & fixed appointment to collect parcel within 24hrs, till now no calls, amezon person not turned up, just 10 minutes before i called again to customercare - mary picked call but she refused to connect the call to senior manager. Useless staff, non-sense service, am going to logde a complaint legally and claim damages also.

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Address: Pune, Maharashtra, 411017

Website: Amazon.in

I have ordered moto g5s plus from amazon.in on 16th sept 2017. Order number:[protected]. Expected delivery date was 19th sept 2017. But i did not receive my parcel till today. I kept on following up with customer service and they fooled me everytime saying it will surely be delivered by tomorrow. But that never happened. Now after waiting so long when i asked them to canceled my order or refund my money back, they blocked my number and chat as well. I am not able to contact them anyways.
This is worst experience i had with amazon.in. Neither i have my parcel nor money.
Attaching the proof of my order and blocked details.

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Website: amazon.com

We had ordered an iphon 7 worth rs 39000. We got a message regarding cancelation of our order after 2 hrs of placing order.. Without any reason,
And now neither they are placing our order nor they are refunding our amount..
We are helpless.. We called customer care and they are unble to help us. Instead of doing help they are cutting our calls.

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Website: www.amazon.in

I have received a lux soap instead of lenovo k8 note handset on 10 sep 2017 on 11sep 2017 i have complaint to amazon. They told me within 3-4 working days they will investigate and resolve the issue. Then they told me by mistakenly they wrote 3-4 days it should be 3-5 days for resolve i. E 18th sep 2017.

On 7th working day i. E 19 sep 2017 (5:33 pm) i called them regarding this and they told me "again i have to wait maximum 72 hours for update/resolve and if they unable to give me update they they will replace/refund my amount".

But today when i called them i. E 22 sep 2017 (10pm) again they are telling me to wait and denied to refund/replace which is committed by them on! 9th sep 2017.

Please resolve the problem and refund my money.

N. B: 1images of box which i had received
2 screen shoot of of false commitment mails.

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Address: Gurgaon, Haryana

Website: Amazon India

My brother gifted me a lenovo mobile which bye from amazon
Order no[protected]
Price is 9976
But received product is defective
While opening of any folder or app screen showing blank
Also mobile battery is leaking rapidly
My brother discuss in amazon customer support team but these people regret to give money back
Kindly help us all my money back
I

Amazon India customer support has been notified about the posted complaint.

Sep 25, 2017

Updated by Vaishali Gharat The product i received is very worst product i ever seen, it hanging continually and when i open any app or any folder the screen showing blank also it is heated while charging also note that mobile battery is leaking continually
So i sent message in customer care in amazon as well as on face book its near about 30-34 for refund my money back
Mr. Shaumuk from amazon give me confirmation your refund is under process attached screen capture for your reference
After that mr. Sarat from amazon send message it is confusion happen
And they we give replacement for same
Such a experience happen with me before 3-4 times
But this time amount is more
I am totally frusted, irritated for this,
As this company is fraud so don't want to deal with again
These people just playing a game with customer and cheated us
Please take some corrective action on amazon and refund my money back

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Address: Vadodara, Gujarat

Website: [email protected]

I had purchased a mobile of moto g5 plus (32gb, fine gold) on 9th aug 2017 and product was delivered on 11th aug 2017, but due to some reset problem on product we were raised a request to replace the product, and subsequently amazon pickup boy was picked the product with giving a track no as[protected] in return, my mobile imie no :[protected].
We have been talking with customer executives a lot of times but didn't get any positive support from their end, it is very ridiculous to inform that we already lost our patience level.
It is very bad service from amazon, every time we called and explain the detail scenario about the problem to each and every customer executive, and every time they casually handle the problem and uses the worst word like "we have updated in the system", "refund has been initiated in the system"like that many more, but are they not even update our problem in their system, and in fact amazon system also having a lot of issue, so please look in to this matter and replace my product as soon as possible.

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Address: New Delhi, Delhi, 110025

I have purchased redmi 4 black on 10th july 2017. My payment mode was cod. Amount of product is rs.8, 998
I have attempted amount by using credit card. The courier boy was swiped the card three times but failed all the time. Meanwhile, amount was debited from card one time but courier boy said transaction failed. I have recieved message for failed transaction and refund amount to my account as well by amazon.
Then, i have provided cash against the order and product recieved. But my payment was not refund to my account.
After that i contacted to customer support, they reviewed my order and confirmed that double charge has been paid against the order. They assured that my refund was definitely transferred to my account. I have provided enough time to resolve my issue. They assured me every time whenever i contacted about the issue. But issue could not be resolved.
Amount of product is rs.8, 998 that charged as double payment.
I have provided sufficient info regarding the transaction from my bank.
But issue could not be resolved till now. I have lost trust in amazon.
So, i need your kind attention regarding the issue.
My order was #[protected].

Thanks you.

Name: abdul quadir
Email: [protected]@yahoo.co.in
Address : f/c-11, 4th floor, shaheen bagh, new delhi 110025

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Address: Kolkata, West Bengal, 700008

Website: www.amazon.in

I received a defective iball 5.1 speaker system and on contacting customer support, was denied a doorstep pickup for replacement. Due to spinal problems, it is impossible for me to get the product to a courier to send it back to amazon. As a regular amazon customer, i feel horrible with this kind of service. So basically i'm stuck with a defective piece if hardware that i spent inr 6000 on.

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Address: Pune, Maharashtra, 411060

Website: www.amazon.in

Dear team,
I had ordered an iphone 6 32gb, which turned out to have a make defect after i switched it on. The incoming call voice can't be heard at all on the device. Ever since i am trying to register my complaint but the amazon or apple aren't responding.in-fact they haven't yet registered my complaint. There are no call number or email id available for complaints. The return policy states that the product could only be returned within 7 days. Kindly help urgently. I had bought it on 16th september and i am trying to reach out to amazon sine last 3 days but no response. There are no email id or direct contact service number where a complaint could be registered. I feel cheated and looted by the amazon and the service provide by selling the defective product. After taking money they don't respond to the customer. Please help me.

The seller details,

Amazon.in,
Sold by:- darshita aashiyana private limites, no - 1/b, indospace logistics park, puduvoyal, durainallur village, ponneri taluk, thruvalluvar, tamil nadu, 601206,
Pan no - aafcd6883q, gst registration no - 33aafcd6883q1zx, order number[protected], order date[protected]

Looking forward to your quick response and help.

Regards.

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Website: www.amazone.in

My refund was prossed 7/9/2017 bt sbi bank in not show they
my account no [protected]
my reference no[protected]

Sep 22, 2017

Updated by himma tsingh rathore my amount is2459 so plz refund my amount at my account [protected]
amazone reference no[protected]

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Address: Pune, Maharashtra

Don't know about product kyu ki seller ne jis courier se bheja vo abhi tak pahocha hi nahi delevery person roj bahana kar raha hai aaj gadi nai mil rahi subha se sham tak koi gadi hi nahi mil rahi hamare pe jutha ilzaam lagaya ki hamne phone pick nahi kiya jab ki usne delivery ke liye koi efforts hi nahi kiye he says to me ki aap khud gadi arrange karke aake le jao worst experience with amazon and seller never buy again and i am still don't ki mera product muje milega ya nahi pese pure 25500 pay kar chuki hu jab delivery me hi itni problem hai to product kesa hai vo to pata chalta hi hai very disappointed seller is indoor exclusive furniture and product is sofa

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Address: 411021

Website: Amazon india

I had ordered fastrack watch, on 18th sept from prime account. I haven't received it yet and it is shown delivered already. What kind of service is this i don't understand and also what is the use of prime if you don't get order delivered on time??? This kind of service do you give to your customers.
I have attached the order history details.
And when should i expect my order...
My order is never going to get delivered or what???
Don't try my patience if you don't give any revert i might msg it on social media
As well as i want compensation since it is being so many days.
Also i wanted to have a conversation with with the concerned person who looks into it...

Jan 6, 2022

Complaint marked as Resolved

resolved

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Dear sir/mam,
Plz help me. I buy a
Hp 15-by003au 2017 15.6-inch laptop in amazon prepaid 24590. But amazon not dilverd laptop then i complained in amazon customer care then amazon customer care se your prob solve in 2-5 days but amazon hoald my account. Where is my product or my money plz help me. Give me my money or product

Name~anurag shukla
Mob. [protected]
Product tracking id[protected]

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Sep 21, 2017

Updated by Anurag0901 Name-anurag shukla
Mob-[protected]
Unhoald my account
And return my money or product
Otherwise i complained police or upbhokta phoram

I buy a laptop and prepaid but amazon not delivered product and app show delivered. Show i complained customer care then customer tell your problem solved within 2 days but after 4-5 hr customer care send msg block your account. So plz help me. And amazon give me this msg
Hello,

We have closed this account. Our records show that we previously closed an account of yours for violating the terms of our "conditions o[censored]se & sale" ("conditions o[censored]se"). When we close your account for violating our conditions o[censored]se, you cannot open a new account or use another account to place orders on our site.

We have cancelled and refunded any open orders you had on this account.

Any digital content that you purchased with this account is still available to you. To access the content, click the "manage your kindle" link on the "your account menu" on amazon.in (https://www.amazon.in/youraccount).

To appeal this decision, please reply to this email to reach an account specialist. Our customer service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.

Sincerely,
Account specialist
Amazon.in

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Address: Mumbai City, Maharashtra, 400106

Website: Amazon

I booked 2 nokia 6 phone and make payment with credit card but ur payment gate way not accepted the payment.
Both the time money debited from my credit card but not confirmed my order.
Relating to this issue. I call customer care and told that i am unable to do payment.
With credit cards.
He just told me that we initiated cod option on your order.
At that time my order confirmed.
As i know that if payment not made with in 24 hours order will cancel.
But customer care told me that cod is confirmed.
So i do not go for payment option.
But after some time.
I got sms ur order cancelled.
How this happened with me.
If it customer representative clearly told me cod is intiated and fill the form.
This is very very bad service from amazon. For this we check my call with ur customer representative.
If he clearly told me if payment not made. Do other way.
Then i used netbanking. Debit card.
For making payment. So my order never cancelled.
But ur customer representative clearly told me that cod is available on your order. So it's not my mistake.
And if order is confirmed on cod.
Then how??
Amazon cancel my oredr.
This is very ridiculas service from amaon.
So. This is mistake done from ur side.
So i request you don't cancel my order of nokia6
Thanks
Regard
Nikhil kolhe
Nik. [protected]@gmail.com
[protected]

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Address: 110070

Website: www.amazon.in

I purchased a book on amazon.in, however i received a wrong packet and requested for an exchange but amazon asked me to return the item and place a fresh order. I returned the wrong order 3 weeks ago and have still not received a refund. I contacted amazon several times but it refused to help me. Their website has no policy to help the customers and it displays incorrect information that the refund has been made. They have refunded my money and have additionally deducted rs. 499 from my account without my permission.
I have been harassed and fleeced.

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I am not able to log in to my amazon account associated with pankaj. [protected]@gmail.com. I have repeatedly changed my password but after logging in with new password it says incorrect password. On talking with customer care they the account is locked and refuse to give a proper explanation. This was my only amazon account and i need it regularly for placing important orders.
Therefore i request amazon india to resolve this issue soon so that i regain access to my account as soon as possible.

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Address: Kanyakumari, Tamil Nadu, 629702

Pls refund and get back the items. I bought two itmes lingerie sharawaat red and black.. And i have paid online. But today i got 5items which i didn't ordered. I have paid for extra 3items. Pls refund n get back d product for dat 3 itemspls do the need full as soon as possible... I can't able to pay for the order which i have not given. Pls refund my amount as soon as possible.

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I cancelled one of the product of amazon on 29.6.2018and still not got refundable amount of 999. They provided me reference no.851127 and my account no. Is[protected].
Plz dont do such type of cheating.
Ye in directly chori hua.
Jb ghar baithe paise kaat skte ho toh ghar baithe paise wapas kyu nhi kar rhe mere account mein.
I have ordered of rs 6025 and amazon deducted it
But when i cancelled one product ...they r not refunding my balance
And canara bank customer care no.is not responding properly
They are disconnecting my calls.
Plz help me in getting back my amount

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 690

refund my 100 amt.

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didn't receive any email or sms confirmation. amount has been deducted..

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hp deskjet 1112 printer

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order not received

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worst customers care

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I received a lux soap instead of lenovo k8 note handset

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defective mobile phone received

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replacement/refund issue

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request refund against order # 406-0708372-4124355 as double amount charged

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defective product, being denied doorstep pick-up

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supply of a defective product and not registering the complaint

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my refund was processed by bank account in not show

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bad experience

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fastrack watch

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unhold my account

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nokia 6 services

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delivered a phone cover instead of book and refund not given on return

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account not opening

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i have bought items but got 5 items... i have paid for extra 3 items

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perfect match primer colorbar

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