Amazon India Complaints & Reviews

Order #[protected]
"apni dukan" no more "apni dukan"
I ordered one plus five for 38099 from amazon on 30th august, paying extra for one day delivery. Upon the delivery, i found the product was completely different from what i had ordered. The phone that was delivered to me was non-branded, not sealed, there was no mrp printed on the box, there was no charger infact. I don't care about that phone anyway. When i talked to the customer care executive, they promised me for a refund 'or' replacement. And i think when there is an or, there is an option. They asked me to wait for 5 business days. I continuously called them over the next few days and they everytime gave me the same resolution, either refund or a replacement. But on 3rd september, they completely denied the refund option and without my consent, they initiated a replacement. Now, they will take back the wrong phone, and will deliver the right product after few days. And between the period i will have no guarantee. My money is with them, the wrong product is with them and the right one is with them as well. How can i trust amazon again after this?
Friends, it is really very sad that an international company like amazon is contradicting the words they themselve said. I request you to never again order a phone from amazon.

I was ordered wall1ders hexagon golden 3d acrylic mirror wall dã©cor stickers for home & office (Pack of 13) (Order #[protected] &
Hp wireless multimedia keyboard & mouse (Wireless combo) (Order #[protected] items. It was expected to arrive on 31st august but it arrived in city on 30th august. Courier person (Name not name) contacted me. I requested him that my house is closed please come tomm ie on 31st as it was expected on 31st, even i was ready to pay any additional charges. But delivery person was adamant & he cancelled my order. Is it a policy of amazon? Can u deliver this product again?

मेरा नाम-ऋषभ जैन, उम्र-२२ वर्ष, निवास स्थल- बालाघाट, मो. न. [protected] है
मेरे द्वारा ऑनलाइन शॉपिंग कंपनी अमेज़न से एक अमेज़न प्राइम मेम्बरशिप सर्विस OREDR NO.[protected] दिनांक 23/08/2017 को मूल्य 499/- रुपया की खरीदी गयी थी
जिसका कैंसलेशन भी सफलता पूर्वक 24/08/2017 को अमेज़न के ग्राहक सेवा प्रतिनिधि के द्वारा कर दिया गया था और भुगतान की सम्पूर्ण राशि देने का भी आश्वासन दिया गया लेकिन अभी तक भुगतान मेरे PNB BANK ACCOUNT- A/C NO.[protected] में नहीं आया
अमेज़न एवं बैंक के ग्राहक सेवा प्रतिनिधियों द्वारा मेरी समस्या का निदान नहीं किया जा रहा जिससे मुझे मेरी रकम वापसी में दिक्कत आ रही .
मेने अपनी तरफ से दोनों से पूरी समस्या बता दी
फिर भी आज दिनांक 3/9/2017 तक भी मुझे मेरी रकम का भुगतान नहीं हुआ .
उक्त समस्या से शारीरिक, आर्थिक एवं मानसिक पीड़ा के कारण मुझे शिकायत दर्ज करनी पड़ रही है
अतः निवेदन है की मुझे क्षतिपूर्ति के साथ मेरी रकम शीघ्र दिलाने में मदद करे.
ताकि न्याय की गरिमा बनी रहे.
जिससे मुझे आर्थिक एवं मानसिक पीड़ा और ना सहन करनी पड़े.

I m umar arshid from bangalore i want to put an order for redmi note 4 black as i need to send it to my bro in srinagar i m doing it for whole day may not able to put order on redmi note 4 64 gb to srinagar 190015 plz look forward in this matter is have lot of faith on amazon products so please look into this matter

Regards
Umar arshid
[protected]
Lone. [protected]@yahoo.in

Dear amazon team member,

I wish to inform you that my son has order nerf gun retaliator on 24/july/2017 (Order no: #[protected] & paid ₹2, 908/-.

Till today, we haven't received the parcel. My wife have made number number of calls to customer care but everytime we got different replies.

Today when she called reply was, some enquiry is undergoing & will take about 20days more to resolve the matter. Later he informed me that we must check the tracking details. Tracking details shows that the parcel is delivered to us on 7/aug, 2:15pm.

We clearly remember that 7th aug was raksha bandhan & we were in delhi at that time.

This is clearly a matter of mischief, & unnecessarily we are dragged in & our money is blocked.

I must tell you that we have already persuaded this matter for long and made lot of calls.

This is final email to you, if this matter is not resolved in next 10days.. I will move to consumer forum.

Waiting for your favourable reply.

Thanks

Regards

Gagan malhotra
—
+91-[protected]

I had order a birthday return gift seeing the site it was pack (Kids cartoon birthday return gifts for kids pack of 200 pouches combo) of 200 but now amazon has cancel the order saying its an mistake from our side and cant be delivered to you and kept the phone and order is been cancelled. Request you to pls look into it and give us some resolution.

Dear sir / madam,

Please be informed that my self ramratan tiwari. I was ordered a sandisk 16gb class 4 micro sdhc memory card (Sdsdqm-016g-b35) through amzon india wide order #[protected] on dated 16/07/2017.

It was scheduled to deliver by 26/07/2017 but unfortunately same has not been delivered till date 03/09/2017.

Please do needful to deliver the same on priority.

We hope matter will resolve on priority.

Thanks & regards

Ramratan tiwari
Mobile - +91-[protected]
+91-[protected]
+91-[protected]

Sir amazon order no[protected] cooler liya tha damage and defernt colour recive ka karan reverse karwa amazon company pickup arrange kiya seller sa pickup complete bhi ho gya phir bhi mara refund nhi deya amazon online shopping daily date par date da rha hai proglam solve nhi kar rha hai. Sir please sir please help me long time wait but not solve my proglam. Please help me.

Sir amazon order no[protected] cooler liya tha damage and defernt colour recive ka karan reverse karwa amazon company pickup arrange kiya seller sa pickup complete bhi ho gya phir bhi mara refund nhi deya amazon online shopping daily date par date da rha hai proglam solve nhi kar rha hai. Sir please help me. Saman aur paisa dono la liya. Aur mujhe date par date mil rha hai one month wait kiya par mara refund nhi deya hai amazon na.

Amazon india — amozan order no[protected]

1 review
As ashok0011 on sep 2, 2017
Mark as resolved
Order id: [protected]

Sir aamozan order no[protected]
Any time waiting ka em
Ail kar rhe ho why one month wait kiya hu aur kitena wait karu. Pickup complete ho gya aap received bhi kar liya. Ab tho refund provide karo sir aap bolo agar galat damage product tha tho return kiya hai aapka policy bhi hai ki damage rong clour ko return karne ka. Phir kyo aap ya mail sand kar mara paisa chat kar rhe ho. Sir aap reverce pickup bhi product ka kar liye aap ko return received bhi ho gya phir mara paisa refund karo ya mujhe original product jo photo ma hai wo do. Sir please help me. Sir mare pass pura profe hai. Sir please help me sir please sir any time waiting ka email kar rhe ho why one month wait kiya hu aur kitena wait karu. Pickup complete ho gya aap received bhi kar liya. Ab tho refund prov

I ordered redmi 4 from amazon dated on 15.08.2017 & delivered on 19.08.2017 at 18.55.
My mobile restart 2-3 times in a day & i booked return request to amazon in this week (Date is not confirm - before 31.08.2017) but there is no any response for pick up the product. Today i called to mi for the same, he tolled me that you contact amazon, i called amazon & speak with nitin gayakwad, he tolled me that return period is expired on 31.08.2017 but i return request book before 31.08.2017 & they tolled me that there is no any request show in their system.
They tolled me that you contact in mi.

Both firm mi & amazon are not support for the same.

My order got cancelled from amazon.in and refund was intiated from thier end on 9th august 2017, amazon team said that the refund will be credited in 5-6 working days & till date i haven't got my refund.

Amazon.in provided be a reference number (Authorized code) to file charge dispute for the same and i contacted the bank regarding this and they said it will take 14 working days to reflect the amount in the bank.

Now, it has been more than 14 days and i need my amount which is 5, 399/- as it is very urgent & i'm stuck from a long.

My contact number is [protected]

Refund reference number (Authorized code) from amazon to track refund is 74332747222722100509448

I want to file a charge dispute on this case.

Sir
Amazon se mera refund rs 2098 h jo 14 august ko refund huwa tha .
Jiska order id[protected] h
Or reference no[protected] h
Abhi tak mere account me credit nahi huwa h
Mein aapse request karta hoon ki aap meri help karein or jaldi se mere acount me 2098 ka refund credit kar do
Thank u sir

Sir aamozan order no[protected]
Any time waiting ka em
Ail kar rhe ho why one month wait kiya hu aur kitena wait karu. Pickup complete ho gya aap received bhi kar liya. Ab tho refund provide karo sir aap bolo agar galat damage product tha tho return kiya hai aapka policy bhi hai ki damage rong clour ko return karne ka. Phir kyo aap ya mail sand kar mara paisa chat kar rhe ho. Sir aap reverce pickup bhi product ka kar liye aap ko return received bhi ho gya phir mara paisa refund karo ya mujhe original product jo photo ma hai wo do. Sir please help me. Sir mare pass pura profe hai. Sir please help me sir please sir any time waiting ka email kar rhe ho why one month wait kiya hu aur kitena wait karu. Pickup complete ho gya aap received bhi kar liya. Ab tho refund provide karo si

I placed an order with amazon and had already paid for the same. The order was an expensive one. On the day of the delivery, i get an update from amazon that the order has been delivered whereas the order is not delivered to me.
The status in the app is updated to delivered to the customer.
However, on calling the customer service repeatedly, everytime i get a differ response from the customer service.
Once they say they have escalated the issue to the courier team, but they have no reference number or anything to track this escalation status when i call them again.
Everytime i call them, i need to again explain the issue.
They are not even able to update the correct status of my order to not delivered.
There is no transparency at all and i just have no information other than to just sit back and wait at the person of some random courier person. They have not even shared the courier person's details with me.. I really have no idea where my courier is. Extremely disappointed. And this is not the only incident. Even my previous orders have been repeatedly got delayed and i get no help from the customer service regarding my complaints. All i do is waste my time calling them and get no resolution.

Reminder 1

Dear amazon
I have not received my order #[protected] yet.
Your courier service came to me on 24-08-17 perheps with a parcel. It was
Not contained with my total order, that's why i didn't received.
In that time when your courier boy was with me, i contacted your
Customercare on toll free number, he suggested me not to receive the
Consignment as it is not complete.
Still i am waiting for my order.
Pls look into the matter and resolve it asap. I shall be thankful to
You. Please revert.
Thanking you
Ravi kant gupta.

On wed, aug 23, 2017 at 8:59 pm, wrote:

I have initiated a return pick up in amazon for my order #[protected] on 23rd august. The pick up was scheduled on 24th but nobody contacted. Neither i received any notification on any reschedule or cancel pick up.
I cancelled the return and initiated again on 29th august. I contacted the customare person and was told that the pick up would be done for sure.
But pick up was not done on 29th also. I had to contact...

Hi, yesterday I have got an order but at that time I was in office...so can't able to lift call...but they emailed me going to return back. shipment track:[protected]. And tracking ID:[protected]. try to do as much early possible.

We placed an order on 25.08.2017 order no.[protected]) payment done. Neither the order recieved nor the refund.

As we were tracking our orders through the links provided by the compay's official website in our "your account". The only feasible option given to us in our case was a refund. Whereas the links directs us to return the product back which is never delivered. The delivery of the product is said to be attempted after office hours malafiedly.

We need immedite refund. Otherwise we would be compelled to approach consumer redressal forum as we are feeling cheated and harrassed.

Dear sir/madam...

I ordered orient mixure grinder and morphy recharged iron worth rs. 1748/- on the date of 9th august 2017 (Order number is #[protected] and i cancelled it for some reason.
But till date i don't get refund from the same..
Bank is saying no amount has been received by them from amazon. I've talked to them again and again but no responss is coming.
I need amazon to resolve this issue as soon as possible or i'm gonna take some legal action.
Kindly check and do needful as soon as possible.

Your's truly
Shailesh macwan
[protected]