Amazon India Complaints & Reviews

I bought a nokia 6 haeadset from amazon.in on 06th sept and it was delivered to me on 11th sept. I just checked the functionality of the phone on 12th sept and found certain problems with the phone. The biggest problem is in nokia 6 is that you can't use two sims together if you are using memory card. Either you can use one sim & one memory card or two sims without memory card. I have around 30 gb of data which i have in my existing memory card & in phone besides i have two sims. Now this phone is not fulfilling my requirement & in amazon.in site this limitation was not mentioned clearly. Also this nokia 6 phone is getting heated up just after taking pictures & doing video call. How could i work with that problematic phone. When i raised this concern to amazon customer support and spoke to their supervisor mohd mustafa, he is not ready to listen my problem and just repeating the amazon's stupid policies. Till now i didn't receive the clear screen shot from amazon where is is mentioned that there would be no refund against electronic item. World's worst & stupid company amazon.in

Mail:maulik. [protected]@gmail.com
Order id:#[protected]
Vendor:amazon india

First amazon executive denied to give warranty of my phone.
Then i requested refund for same product.in that mail chain i received that my refund will be credited by 12th september.
Then i again wrote on same mail thread that i didn't received my refund.
Then i got reply from amazon that you need to return product first, confirm if you want to return. I agreed on that mail and i sent confirmation on product return.

Then still i didn't got any reply.
Then i was so frustrated, i called amazon customer care.
One of executive said me that amazon executive had given you a wrong information. No refund will be credited in your account.
My point is
How can they give wrong information. First they agreed on refund then they only denied to give refund. If i am not applicable for refund then they directly could say no to me. But amazon is making fool to customer care.
Now they are not giving me reply for this. May be they blocked me.

""
Mail from amazon customer care,
Message from customer service
Hello maulik,

I can understand that you are concerned regarding the refund of the order #[protected].

I sincerely apologize for the inconvenience caused. We certainly do not want our customers to experience with such issues.

As per your request i've requested a refund of rs.8, 999.00 to your original mode of payment.

The refund will be credited to your original mode of payment within 3-5 business days that is by 12 th september 2017.

You can see your refund requests here -

http://amzn.to/2qbtZK9

Please be rest assured that your issue will be resolved at the earliest.

We appreciate your patience and understanding in this regard.

I hope that i was able to assist you. We look forward to see you soon.

Thank you for being a valuable customer of amazon.

Have a nice day.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Debashish
Amazon.in
"

Now they denied to give me refund.

I placed an order with amazon india on 08.09.2017, for a product with order for "toshiba canvio basics 1tb usb 3.0 external hard drive" and order #[protected] which was been confirmed. But even on 12.09.2017, the product was not dispatched. And on 13.09.2017, the order was cancelled and it was not informed to me about the cancellation. Later i found out the status on amazon.in website that the order was cancelled suo-moto without any information or notice. This is "breach of contract". Amazon has started cancelling the order after payment of money as per its whims & fancies.

I insist for a specific performance of the contract.

Sir i was returned a product on 3 sept from mine account today is 13 sept still i didnkt get refund sir m frusted to uh pls refund me other wise i will going to shop to a fraud company who eats customers money n takes money of customer
mine name is rajesh nayak
registrd mail id :- [protected]@gmail.com
num:- [protected]
order num last fpur digit are :- 9161
refund amount is :-480
courior charges :- 350 rs

Sir,
I had ordered a dell laptop model number-5558 on 17th june 2017 and i recieved a same product on 22nd june 2017. My order number[protected] and service tag-4k64562. My warranty is not updated in the site. I requested to dell company regarding this matter but they told me that inform your dealer and they will filled up a form for selling and send it to them, they will updated it. Kindely do needful as soon as possible.

Refund related Issue

Sir I'm Sanjit Kumar Mahapatra from Odisha, Puri pin-752001 I had order placed - Gionee S6 Pro Rose Gold, Smart Mobile . ORDER #[protected], Tracking ID: EP[protected]IN. Due to delivery problem with in this venue date time, so I cancelled the Order through contact the Amazon customer care .On dtd. 09.08.17 I had inquired the Track ID through India Post, that the product has already returned to seller end. BHATINDA, (H.O), any one can check India Post status portal with & check track I'd through India post . The product has already received at the Seller end area of Bhatinda H.O.on 08.08.17.time 4.27 p.m, but I was in- Odisha, Puri. It is far from distance from Puri, ODISHA to Bhatinda, H.O. How can I possible to receive the product in Bhatinda Head office. Another the person who has received the product check his proper identity & it's signature . This is a big crime please investigate the case seriously and refund my money rs.16, 003/- I also tried contact with Seller NavSaachi Traders contact No – [protected] according to the Amazon customer care, but the seller directly scolded me & said what ever you can do, I also do as per my wish . no one protect me evenly amazon also .
So personally I request you to to consider my case & investigate properly & as soon as possible to refund my money
your customer -Sanjit Kumar Mahapatra. Odisha, Puri.
Here I enclosed the scrren shot of India Post Track ID ORDER #[protected], Tracking ID: EP[protected]IN.

[protected]@gmail.com
[protected] /[protected]

Order#[protected]

Product: flamingo lumbar sacro belt - xxl
Sold by: guide online
Total invoice amount: inr 532.00

First, the product was delivered late. It reached to me on 7th september instead of 4th september which was the original scheduled date.

Second, the product quality is very poor so i have requested for return and refund.

Third, the return request was done on 11th september and pick up was scheduled on 12th september, 2017 between 3 pm to 6 pm from my home address (In junagadh city. Pin code 362001) where the product was delivered.. The pick up was not done on 12th september so i call amazon customer service and they told me that pick up will be done by cob 13th september. Even today, the pick up is not done (13th september) and i called customer service again and they dont have anything to justify why the return is not picked up.

So i called blue dart people for pick up & they told me that they got pick up request from amazon on 13th september only so they will not be able to pick up it on same day. Pick up will be done next day only

Amazon is not able to justify why this return was not picked up in 2 days after request and why the request went late to blue dart?

Finally i have to go to blue dart office to return the product.

I want my refund without pick up or return

Recently my 3 orders were cancelled by amazon india on the name of price error, my orders with order no dated on 12th september
Order #[protected]
Order #[protected]
Order #[protected]
Order #[protected]
This is happening everyday, my fiends have got the same response too, they doesnt verify sellers and lure customers with low price deals and cancel their orders afterwards

Amazon order number :[protected]

I recently ordered the newly launched nokia 6 phone from amazon and it got delivered on 27 august 2017. Initially the phone was working fine but after some days that is on 11 september 2017 it's microphone stopped working. I tried to return it but the return window has already been closed on 7 september 2017. As it comes under 1 year warranty i contacted the nearest nokia service center. But they told me that as it is a new phone we cannot do anything please return it on amazon only.
Then i contacted the customer care associates of amazon but they told me that as it is against their return policy they cannot take my product back and refund my money as return window has been closed already. I am sick and tired of this phone. As it cannot do the basic function of a phone that is calling. How is this even a smartphone then.
I order so many things from amazon but this time i am really unsatisfied with the customer service. I am not going to order anything from amazon in the near future from now onwards. Worst customer service ever. Worst experience ever from amazon.
Really unsatisfied.

Very bad service by amazon. I have returned my fit bit charge 2 as it was a damaged piece. I called up to them they promised me that, i would get it by 3 september but i don't get it, i called up to them they said i will receive my product by 11 th of september. Well today is 13 th, i still didn't get my product. Neither i got any message nor an call from them.
My return pick up number[protected]. I request you please make it as soon as possible. And pls make the process fast because it already 13 days that i have returned and your service is really very bad 👎👎👎.

Order #[protected]
The problem i am facing is that from the past 13 days i am giving return request for exchange of the product. Company is taking my request and after 2-3 days i receive a msg from bluedart that the pickup has been cancelled from amazon. Now when i call them they say we will again arrange to pickup the parcel but again same thing happen. Now these customer care girls are not talking properly and not telling the matter clearly or not transfering the call to higer authority..
Dont know what to do.

I purchase product (
Wd my passport 3tb portable external hard) here at deal price 2, 999 on 12 sept 2017, now order is confirmed and i paid money for it, after 1 day amazon say this is technical issue by their side and your order has been cancelled and now you have to buy for new price at around 10, 000rs which is much greater than rs. 2, 999.
They offer deal price and later cancel it, and when i talked with their customer care they behave very badly adn saying it is technical fault we can not do anything, now you have to buy it at new cost. Why they cheat customer taking money name of deal and later cancel it.
Order id #[protected]

I've ordered for segate 5tb hdd, where the amazon india has cancelled my order without my knowledge the price for that product was 2999 i thought there was an offer on this product and i booked, so i need to know why they have cancelled my order and i need that product for the same offer price
This is the message i got when i placed my order
Confirmed: order for seagate backup plus.. Is successfully placed & will reach you by 25-sep. Track:http://amzn.in/7igTndi or give missed call to[protected]
Message when they cancelled
Your order for seagate backup plus slim 5tb port... Is cancelled. If you have already paid, refund will be initiated shortly. Details: http://amzn.in/8eqtkpa
If they face any technical problem that's your mistake not mine
I even called for customer care they r saying that the product is not available so they cancelled
I feel so low after amazon did this

I ordered amazon exclusive product - moto g5s plus worth 15999/- against order #[protected] on 07 sept 2017 and the packet was due to be delivered on 12 sep 2017, on 11th i was informed by amazon that the package is being sent back to seller as it has been damaged in transit. They asked me to reorder and told that the refund for this order will be initiated soon.

I reordered the product against order #[protected] on 11 sept 2011 by again paying the full payment in advance. I needed the product on 12th so i ordered it through quick delivery by paying rs 100 extra. The package was delivered on 12 sept 2017 however when i opened the package it had a box of another phone (Jio lyf - water). I called the customer service immediately, they asked me to open the box and share the imei number but i was shocked to find soap bars in it instead. I logged a complaint immediately with customer service as they were still on call but they have asked to wait for 5-10 days. I don't think so they are going to take any action. Also the refund for previous order has not yet been received.

Amazon owes me rs32100 till this date.

Kindly note i have purchased mobile on 18.08.2017
Order No :[protected], Date : 18.08.2017
Invoice No : KA-BLR[protected] Date :18.08.2017
Lenovo K8 note (Venom Black 3GB B01MoJSAFU) MBC_LNK8Note3_31GB_BLK
PROBLEM : Mobile Heating & Not Charging

Respected sir,
I ordered two portable external hard disks from amazon site, product name is "my passport ultra 4tb portable external hard drive (Black/grey)". I ordered 2 hard disks on[protected]. But today i came to know that order has been cancelled by seller which is not the proper way of selling. So i request you to help me get this product delivered to me.

I have attached both the screenshots of placing order and cancellation of order

Sir i have order one product from amazon india and they have cancelled it... Plz go through this chat... To understand my case..

Amazon
Hello,

Here's a copy of the chat transcript you requested:

—

13 september 2017 7:15:04 am initial question: hii i have a problem with my order

13 september 2017 7:15:11 am pio michael has accepted the chat.

13 september 2017 7:15:24 am pio michael (Csa) : hello, my name is pio michael. I'll certainly help regarding your concern.

13 september 2017 7:16:38 am sourav pandey : hii pio i have order a sd card 64 gb of 569 and today morning i got message of cancellation plz help me regarding this

13 september 2017 7:17:04 am pio michael (Csa) : i'm really sorry to hear that your order got cancelled.

13 september 2017 7:17:09 am pio michael (Csa) : i'll surely help you in this case.

13 september 2017 7:17:24 am pio michael (Csa) : are you referring to this product " sandisk ultra microsdxc 64 gb uhs-i class 10 memory card + sd adapter "?

13 september 2017 7:18:41 am sourav pandey : i donot know why it has been cancelled... Previously you guys have cancelled my many product and gave me the reason of price error... Now tell me why that order was cancelled i think there is no price error also

13 september 2017 7:18:45 am pio michael (Csa) : thanks for the confirmation. Could you please wait for 2 minutes while i check the details for you?

13 september 2017 7:19:59 am pio michael (Csa) : thanks for waiting. I have checked and see that the order cancelled by the seller. The seller enter the price of the item in our website wrongly. Hence they cancelled the order for all customer. I could see that our management also remove that seller from our website because of this issue. Please accept my sincere apology this one time. I assure you that this mistake will not happen again in future.

13 september 2017 7:20:14 am pio michael (Csa) : HTTPs://WWW.amazon.in/SanDisk-Ultra-MicroSDXC-Memory-Adapter/dp/B010Q588D4?_enco...⇄

13 september 2017 7:20:27 am pio michael (Csa) : you can check the price of the item by using above link.

13 september 2017 7:20:34 am sourav pandey : ya sir... Recently i have also subscribe to amazon prime to i can get the product fast... But it's the 4th day since i have order sd card and i today morning i am checking it and got to know that it has been cancelled

13 september 2017 7:20:43 am pio michael (Csa) : thanks for waiting. I have checked and see that the order cancelled by the seller. The seller enter the price of the item in our website wrongly. Hence they cancelled the order for all customer. I could see that our management also remove that seller from our website because of this issue. Please accept my sincere apology this one time. I assure you that this mistake will not happen again in future.

13 september 2017 7:20:50 am pio michael (Csa) : HTTPs://WWW.amazon.in/SanDisk-Ultra-Mic...(see full link)

13 september 2017 7:20:51 am pio michael (Csa) : you can check the price of the item by using above link.

13 september 2017 7:21:01 am pio michael (Csa) : the original price of the item is rs.1679.

13 september 2017 7:21:12 am pio michael (Csa) : they enter the price of the wrongly in our website.

13 september 2017 7:21:20 am pio michael (Csa) : please accept my sincere apology this one time.

13 september 2017 7:21:33 am pio michael (Csa) : i assure you that this mistake will not happen again in future.

13 september 2017 7:22:09 am sourav pandey : what apology man... Every time you guys tell me that it will not happen again and same think happened... What you think i m fool

13 september 2017 7:23:16 am pio michael (Csa) : some sellers are try to damage the name of the amazon in market. They doing like this.

13 september 2017 7:23:22 am pio michael (Csa) : our team are working on this issue.

13 september 2017 7:23:29 am sourav pandey : plz check my last chat details with customer care they assured me that other ordered would not cancelled.. Now it's happening more

13 september 2017 7:23:34 am pio michael (Csa) : they'll surely take a necessary action against them.

13 september 2017 7:23:45 am pio michael (Csa) : i assure you that this mistake will not happen again in future.

13 september 2017 7:23:54 am pio michael (Csa) : our management remove those seller from our website,

13 september 2017 7:24:34 am sourav pandey : you guys have wasted my time and data i m your valuable customer and you guys going to loose this type of customer...

13 september 2017 7:25:39 am pio michael (Csa) : i'm really sorry for the inconvenience.

13 september 2017 7:25:50 am pio michael (Csa) : i hope you understand the reason behind this issue.

13 september 2017 7:25:50 am sourav pandey : price was 569 do you this it was price error.. Man... Plz help me... I want that product in that price

13 september 2017 7:25:55 am pio michael (Csa) : yes.

13 september 2017 7:26:01 am pio michael (Csa) : it is price error sir.

13 september 2017 7:26:21 am pio michael (Csa) : i have checked from my tool and see that this is the price error issue.,

13 september 2017 7:26:49 am sourav pandey : no man this time your your apology not going to work plz return the money so i can reorder the product...

13 september 2017 7:27:05 am sourav pandey : can you wait for 2 min...

13 september 2017 7:27:09 am pio michael (Csa) : i could see that you have placed the order with the cash on delivery.

13 september 2017 7:27:17 am pio michael (Csa) : so there is no refund for this orde. R

13 september 2017 7:27:24 am pio michael (Csa) : i request you to place the new order from your end.

13 september 2017 7:28:50 am pio michael (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.

13 september 2017 7:29:23 am sourav pandey : hii

13 september 2017 7:29:28 am pio michael (Csa) : thanks for your responding.

13 september 2017 7:29:35 am pio michael (Csa) : in this case, i request you to place the new order from your end.

13 september 2017 7:30:04 am pio michael (Csa) : could you please place the new order with original price?

13 september 2017 7:31:39 am pio michael (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.

13 september 2017 7:31:42 am sourav pandey : i can order the product but i can't get the product in 569 so plz place the order at 569 other wise return that sum amount of money that can help me to get the product

13 september 2017 7:31:53 am pio michael (Csa) : i'm sorry, sourav.

13 september 2017 7:32:04 am pio michael (Csa) : we don't have the option to place the order again with same price.

13 september 2017 7:32:19 am pio michael (Csa) : this is the seller order, the seller was cancelled the order by themself.

13 september 2017 7:32:25 am pio michael (Csa) : we'll take a necessary action in this cas e.

13 september 2017 7:32:40 am sourav pandey : bro i m waiting for 2 min in your request and you think i m vella you guys have wasted my time

13 september 2017 7:32:53 am pio michael (Csa) : i'm sorry for the inconvenience.

13 september 2017 7:33:07 am pio michael (Csa) : please place the new order from your end.

13 september 2017 7:34:14 am sourav pandey : i donot know about seller i my last cancelled order i have also talked to seller and he said it was amazon mistake and you guys telling it is seller mistake

13 september 2017 7:34:30 am pio michael (Csa) : i'm sorry for the inconvenience that you had with the seller.

13 september 2017 7:34:46 am pio michael (Csa) : they enter the price in our website wrongly.

13 september 2017 7:34:59 am pio michael (Csa) : this the reason, they cancelled the order for all customer.

13 september 2017 7:35:03 am pio michael (Csa) : it is not cancelled for you only.

13 september 2017 7:35:05 am sourav pandey : but i can't get the product at 569 na... Why should i pay 1659 now

13 september 2017 7:35:10 am pio michael (Csa) : all the customers orders are got cancelled.

13 september 2017 7:35:41 am pio michael (Csa) : because, the original price of the item is rs.1659. This is the reason, they cancelled the order for all customers.

13 september 2017 7:36:02 am sourav pandey : i don't know who have order the product... I want to reason other wise you have to pay me half price

13 september 2017 7:36:39 am pio michael (Csa) : i hope you understand the reason behind this issue that the order cancelled by the seller because of price error.

13 september 2017 7:36:53 am sourav pandey : i don't know what is original i have placed the order at 569 i have right to get the product at 569.. That's it

13 september 2017 7:37:14 am pio michael (Csa) : i'm sorry for the inconvenience.

13 september 2017 7:37:29 am pio michael (Csa) : in this case, i request you to place the new order from your end with original cost of the order.

13 september 2017 7:37:37 am pio michael (Csa) : i hope you understand the reason behind this issue.

13 september 2017 7:37:45 am pio michael (Csa) : as a customer, i understand your concern.

13 september 2017 7:38:00 am sourav pandey : can you plz send me details of this chat to my email souravpan.[protected]@gmail.com

13 september 2017 7:38:11 am pio michael (Csa) : sure.

13 september 2017 7:38:21 am pio michael (Csa) : i'll send this chat transcript, once this chat closed.

13 september 2017 7:38:51 am sourav pandey : i will complain to customer court... Every time you guys can't do this to me

13 september 2017 7:39:06 am pio michael (Csa) : please accept my sincere apology,

13 september 2017 7:39:14 am pio michael (Csa) : this issue happen because of the seller.

13 september 2017 7:39:23 am sourav pandey : send me right now... This is enough

13 september 2017 7:39:29 am pio michael (Csa) : we are working on this issue to remove those type of seller in our website.

13 september 2017 7:39:30 am pio michael (Csa) : sure.

13 september 2017 7:39:38 am pio michael (Csa) : i'll send the email now as per your request.

13 september 2017 7:39:49 am pio michael (Csa) : i have sent the email.

13 september 2017 7:39:55 am pio michael (Csa) : you can check it in your email.

13 september 2017 7:39:56 am sourav pandey : i m customer i have right to get the product at same price

13 september 2017 7:40:08 am sourav pandey :.. Wait i m checking

13 september 2017 7:40:27 am pio michael (Csa) : sire.

13 september 2017 7:40:30 am pio michael (Csa) : *sure

13 september 2017 7:40:34 am pio michael (Csa) : you can check it.

13 september 2017 7:41:08 am sourav pandey : ok... I got... Now you guys are in trouble and your job also...

13 september 2017 7:41:33 am sourav pandey : you guys have to compensatee me in this case

13 september 2017 7:41:43 am pio michael (Csa) : i'm really sorry i've to follow the policy.

13 september 2017 7:42:51 am sourav pandey : is your policy said that you can cancelled your customers product any time and say sorry i was hurt...

13 september 2017 7:42:57 am pio michael (Csa) : i've limitation i've to follow my supervisor.

13 september 2017 7:43:40 am sourav pandey : from 30 min your are doing your job and i m wasting my time

13 september 2017 7:43:44 am pio michael (Csa) : i've clearly explained that seller enters the incorrect pricing on website.

13 september 2017 7:44:23 am sourav pandey : i have order from your site i don't know about seller

13 september 2017 7:44:46 am sourav pandey : you guys have to compensate me for this

13 september 2017 7:44:58 am sourav pandey : atleast 500.

13 september 2017 7:45:41 am pio michael (Csa) : i'm really sorry i've no authority in issuing compensation.

13 september 2017 7:45:53 am sourav pandey :. Transfer this chat to your senior... Plz... I don't want to you... Bro... You don't know how to behave with customer

13 september 2017 7:46:22 am sourav pandey : bro i know you have authority...

13 september 2017 7:46:50 am pio michael (Csa) : we really don't have.

13 september 2017 7:47:28 am sourav pandey : what...?

13 september 2017 7:47:37 am sourav pandey : transfer it

13 september 2017 7:48:09 am pio michael (Csa) : okay please hold on.

13 september 2017 7:49:07 am sourav pandey : yeah.. You are doing you job and will get your salary and i m wasted my time... While talking to you

13 september 2017 7:49:26 am sourav pandey is on hold.

13 september 2017 7:49:26 am pio michael (Csa) is no longer connected.

13 september 2017 7:49:26 am this chat has been transferred.

Transfer notes : pricing error

13 september 2017 7:49:31 am mahesh has accepted the chat.

13 september 2017 7:49:31 am sourav pandey is off hold.

13 september 2017 7:49:41 am mahesh (Csa) : hi, this is mahesh a member from leadership team.

13 september 2017 7:49:43 am mahesh (Csa) : let me check your conversation and see what i can do for you.

13 september 2017 7:50:43 am sourav pandey : ya check it... Man... After your customers care assured me that your product will not cancelled again why it has been cancelled sir...

13 september 2017 7:51:18 am sourav pandey : and you guys giving me same reason price error...

13 september 2017 7:51:40 am mahesh (Csa) : thanks for waiting.

13 september 2017 7:51:54 am mahesh (Csa) : i am really sorry that your order has been cancelled.

13 september 2017 7:52:12 am mahesh (Csa) : the items were listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasions a pricing error may occur.

13 september 2017 7:52:24 am sourav pandey : first you make product 60-70% discount and if you unable to deliver it you guys cancelled that and tell me it is price error

13 september 2017 7:52:52 am mahesh (Csa) : we have already escalated this issue to investigate this issue and take appropriate action against the seller.

13 september 2017 7:53:45 am mahesh (Csa) : i am really sorry for any misunderstanding. There was no discount applied for this product. Price of the product was listed incorrectly due to technical issue.

13 september 2017 7:53:47 am sourav pandey : i don't to repeat the same that i have told to your junior... Plz satisfy my needs... You guys wasting my time from last 40 min..

13 september 2017 7:54:40 am mahesh (Csa) : i am really sorry, unfortunately we are unable to help you in getting the product now as the order has been cancelled. If you still need the product i request you to place a new order for the same product at the current price unfortunately we are unable to help you in getting the product at the same price.

13 september 2017 7:55:03 am sourav pandey : place the order at same price... Other wise give me discount coupon so i can get the product below 600

13 september 2017 7:55:39 am mahesh (Csa) : i am really sorry, unfortunately we are unable to help you in getting the product at the same price as it was a price error. And we are unable to issue any discount coupon in this case as per our policy.

13 september 2017 7:55:41 am sourav pandey : or you have to compensate me sir...

13 september 2017 7:56:00 am mahesh (Csa) : i am sorry, we are unable to issue any compensation in this regard as per our policy.

13 september 2017 7:56:17 am sourav pandey : transfer this chat details to my mail souravpan.[protected]@gmail.com

13 september 2017 7:56:53 am mahesh (Csa) : okay.

13 september 2017 7:57:05 am sourav pandey : means i have wasting my time from last 45 min... And got 0... My time i valuable sir...

13 september 2017 7:57:06 am mahesh (Csa) : once the chat gets over i will send the chat transcript via email.

13 september 2017 7:57:20 am sourav pandey : transfer it right now..

13 september 2017 7:58:11 am mahesh (Csa) : i am sorry, we can send the chat transcript only when the chat get's over. So once the chat gets over i will send the transcript via email.

13 september 2017 7:58:42 am sourav pandey : you guys are no. 1 in the world any treating you customer like this... You there policy that if an customer order a product he have all right to get the product at same price

13 september 2017 7:59:10 am sourav pandey : i don't have trust on you...

13 september 2017 7:59:27 am mahesh (Csa) : i am really sorry you feel that way i will forward your feedback to our management.

13 september 2017 7:59:34 am mahesh (Csa) : is that all you need help with today?

13 september 2017 8:00:07 am sourav pandey : # you guys...

13 september 2017 8:00:44 am sourav pandey : end this chat... And transfer it to my mail... I m going to consumer court

13 september 2017 8:01:08 am mahesh (Csa) : i can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.

13 september 2017 8:01:22 am mahesh (Csa) : okay sourav.

13 september 2017 8:01:26 am mahesh (Csa) : thank you for contacting amazon. We hope to see you again soon.
Have a great day.
To close this window, please click the "end chat" link.

13 september 2017 8:01:34 am sourav pandey : transfer it

13 september 2017 8:02:03 am sourav pandey : souravpan.[protected]@gmail.com

13 september 2017 8:02:10 am sourav pandey has left the conversation.

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Hello,

I'm very much disappointed and frustrated. Its regarding my order[protected]. I recieved my order and i received dead product. I have been delivered dead product and when i contacted amazon india. They denied taking it return and provide me refund. And said they will only provide refund when i send screenshots of confirmation from zotac. I have sent them screenshots. But now they are not issuing me refund for the same. Please provide me refund.

I have even attached the doa confirmation screenshots on it. Please take step regarding it.

I have never been so much frustrated before. I don't want any replacement. Just provide my refund for it.

False delivery status for order#[protected]. Order status says the product is delivered to the customer on 11th september. On lodging the complaint of not receiving the product, customer service professionals request for 24 hours time. No response in 24 hours. On calling the customer service again they request for 48 hours. Still no clue on where the product is? Why do you show the status as delivered when the product is actually not delivered.in spite of opting for amazon prime this is the service provided by amazon.

I have oredered the infocus turbo 5 mobile on 12th aug2017, product not delivered. But refund amount not credited to my account. Now date on 12th sep, i have so many times spoke to customer care, they told 4 working buisness days it will credit automatically, but still refund amount not credit to my account.

My name k. Rajkumar, mob-[protected],

Refund amount - rs7999

Account name - k. Rajkumar

Account sbi[protected]

Ifsc - sbin0013832