Amazon India Complaints & Reviews

My spigen back cover was dispatch for delivery on 20 August 2017, but I did not received it on Sunday and more over I received msg from Amazon that the product is successfully delivered.
I contacted Amazon customer care they promised it will get delivered by Monday i.e. today but still not received my package.
Today I got call from courier service for verification that the product has been delivered or nt, when I asked them what happened they said the delivery boy is missing from yesterday i.e. sunday, 29th aug. And even they are not able to contact him.
Really fed up with Amazon delivery system .when contacted the customer care they said they can't track the courier service THEN HOW COME YOU CAN UPDATE THE DELIVERY STATUS i.e. ITS BEEN DELIVERED.
Such excuses did nt expected from Amazon. Really had a bad service from Amazon.
Instead of buying from you people I would have buyed the same thing from FLIPKART and it would have been delivered by now.

For more info check your system I have complained 4 times to customer care executive.

I have attached screen shot of the Amazon app and also the text msg got from Amazon.

I ordered a oneplus 5 on 19th august around 10 pm. For delivery options i selected one-day delivery option as i wanted the phone as soon as possible. As i am not a amazon prime user i had to pay rs.100 extra for that delivery option and i had no offense. I paid rs.100 and confirmed the booking. The delivery was expected by today, 21st of august, monday. Today it was not delivered. Now, if i didn't want it today why would i pay rs.100. I would have paid rs.80 for two day delivery, or nothing for free delivery by wednesday. This is not acceptable at all. I wait the whole day keeping all work aside. Now my day is wasted as well as my money. Now i want them to give my money back. I was too much frustrated today! And now it is showing expected between 21st aug to 24th aug.

Hi Team,

This is to bring to your notice that I am one of the customer of Amazon but I am highly dissappointed with the delivery service of Amazon.I have bought a Voltas 1.5 ton AC (order no.[protected] be delivered in Agra and there is no update on the delivery of the product.If I call amazon customer service the only answer I get is due to bad weather( when it is not raining in Agra) but I received a message from blue dart(Amazon delivery partner) on 18th august that the product will be delivered by 19th august.I have no clue where my product is.I have waited for the product for 10 days and I am not sure till when will I get the product.I hope some action would be taken or else I will cancel the order by tomorrow and would never like anyone to shop from Amazon.

Regards,
Nidhi
[protected]

This is tushar rodge from pune due to negligence from delivery boys i didn't received samsung on5 pro black of
Rs 6990. Which was scheduled 21st august 2017. Didnt received a single call. Even i spoke with customer care still the problem didn't got solved. I received mssg that sent back to seller. Why should the customer suffer due to delivery issues. Plz solve my issue and i need the same smartphone at the same price which i ordered.
Order no[protected]
Tracking no[protected]
My mail id tushar. [protected]@gmail.com

I had ordered oneplus 5 on friday where i had selected one day delivery as i want it any how by saturday as i was leaving out on sunday for some work. Unfortunately i did not received the product infact i was been told its out for delivery till midnight of saturday and at around 11.30pm the status changed to delivery attempted i dont know to whom the attended?

Due to poor services provided by amazon i have to cancel my order for oneplus 5.

The incapabality of amazon to have control and command over product deliveries is concerning and there is no use of charging extra money for one day if this is the performance of your team.

And please do note that the false messages from amazon is really concerning and annoying at the same time. This happened with another recent order with id[protected]

I have a ordered oppo f3 mobile 14.08.2017. That was guarante 2day delivery and pay extra 80 rupees. Then that mobile package delivered to me 16.08.2017 morning time 9.19am. When i opened this package found a only oppo mobile box not mobile in the box. Then i contact him by mail through and i mention this regarding. Then i found a mail your account is closed. Then i contact him by help line number but he answered me we have no details share you because your account on hold. But i again and again contact him but same answered. Still now i am fully helpless. Please help me.
My name abhinas biswal, my order id[protected], item name - oppo f3 mobile,

Dear amazon,
It's very disappointing to write that it's the worst response from your end regarding delivery of my product inspite of me being a amazon prime member.

Overview: while booking the order, the delivery date was shown as the next day, however, later the delivery date was changed to the other next day (20-aug-2017) after ordering the product.
On the evening of 20-aug-2017, i got a message from amazon that the delivery couldn't be done as you were unable to reach me. First of all, my phone number was working absolutely fine and secondly, i was available at the delivery address the whole day. That means i got a false message from amazon.
I immediately contacted the customer are over call and after a long detailed analysis, your representative assured me that the product will be delivered by the night the same day. Eventually that didn't happen and disappointment from your capability could be seen.
The next day (21-aug-2017), i contacted amazon myself instead of being contacted by you. And again the representative gave me a hopeless answer as if they don't have any control over the deliveries and their priorities. At this time itself, i'm waiting for the product to be delivered.
The incapabality of amazon to have control and command over product deliveries is concerning and there is no use of charging extra money for prime membership if this is the performance of your team.
And please do note that the false messages from amazon is really concerning and annoying at the same time. This happened with another recent order with id[protected].

Waiting and counting when these issues are resolved.

I ordered one mobile in flash sale from amazon after trying for couple of weeks. But that product got returned automatically after 2 failed cods. First time delivery got delayed and the guy came when i left my office in the evening. Second time, delivery guy's card machine was not working. After that i got a call from amazon asking me about suitable delivery date and time. But the order was marked as 'returned' automatically on the date which i chose as delivery date. Both cods got failed due to amazon's mistake.

I have purchased eureka forbes trendy zip vacuum cleaner and one of the accessory is missing (2 in 1 multipurpose brush/ nozzle). I informed them about this but they saying they cant do anything as the return window is expired.

Its not even a month but they are telling i should have contacted them within 10 days. Surprisingly their website clearly does not mention the refund days on the product page rather you have to dig down to know the return window time which normally no one clicks on refund policy before purchase.

I want them to replace the missing part or take return or refund my money.

They are cheating the customer by misleading and not mentioning the information upfront.

I have already ordered one dress but it's too larg so return back but i can't get my refund. My refund request 5 or more month passed but i can't get refund and i have already do every procces to refund and but it's all in vain. I can't give any message about my refund but every time your i get consolation not really. So i have request agaist please give me refund. Refund price is not small, it is 959. So please give me refund. Below image you can see my ordered details.

Dear sir,
I ordered opp0 a37 mobile phone on 12 may 2017 with casback of 15%. The cost of the mobile was 9477. They message me the casback amount will be credit in my account on between 11-14 aug. 17
And i receive a mail that my account have been credit with 1422 rs. But i did not receive any balance in my account.
My order no. #[protected]
Kindly take action or suggest for the same

Sir,
I've bought omron compressor nebulizer ne-c803 on 13th feb 2017. But unfortunately we didn't unbox it till may month, because we were busy in our child's open heart surgery. When we unboxed it & used less than a week. Fumes are not at all coming just sound is coming. Now my child is suffering from severe congestion moreover he is an operated child we should take care of him more, but this nebulizer is not working. Kindly change this one with a better model, we are ready to pay more but need the best product. We've bought many products in your site but this one is disappointing us. Kindly do the favor.
Thank you,
A. Saranya.

I ordered a tripod from amazon on 14th august. That was supposed to get delivered by 16th of august.
Till today 21st of august i have not received and calls or any product as such.
Order #[protected]
Everyday i am receiving a message that the package is out for but they never tried to contact recipient and every time they are updating the status as there was no one to receive they couldn't deliver the product which is a lie.
Mail after mail they are assuring that they are very concerned about the product and wants to delivery by 24 hours, but still no call received for delivery.

You did not any take step in delivering my order properly with my order of samsung on 5 pro (Gold) after calling to the customer care 4 times after the last delivery date???
I need that phone immediately.
This is my worst experience with amazon.
Already the damage protection licence has come on that particular date.
I am totally harassed.

I have received the tab in tampered condition
- seal is broken
- tab is broken-
- no accessories (Except one otg cable)
- there is a bill inside tab box which states sold in june 2016 or 17 bill in name of vishal
What the hell is this i called call center and they didnt take my complaint
This is a gift for some one
I want complete refund with compensation for harssment
Vivek
[protected]

Amazon india not taking back his product, as not working, i have mailed saveral time, no return call from there side, they can only delivery item, for any return it's custoner responsibility, that too with amazon prime customers.

The mail that i have given to amazon
Hi
Plz provide return pickup from my location, otherwise i will not receive order which i have already placed and pending for delivery and will definitely ask for refund and also report this thing to consumer foram that amazon is only delivering item and not taking pickup for the same detective item. Always give me mail by tomorrow regarding pickup or else i will be forced not to accept delivery of rest of my orders. Also provide complaint referance number for same.
Anurodh rawat
[protected]
[protected]

I ordered a one plus 5 from amazon.in which was suppose to get delivered by friday 18/8/17. On friday i get an update that the package is delayed because it has reached to a wrong courier facility. When i contacted the customer care they promised me that it will be the first thing which will happen on 19/8/17 morning. Entire day i waited at my house but the package was not delivered. I called the customer care again and they told me the same thing again that the package has again reached a wrong facility. I spoke to mr. Rashid khan from the escalation department and he told me not to cancel the order and sent me a confirmation mail that my package will be delivered on sunday at any cost. I waited for the entire day again and when i contacted the customer care they told me to wait till monday because the package is still not out for delivery. As a common man i really needed my phone urgently because most of my work is on calls, whatsapp and social media networks like facebook and instagram. I costed me financially and mentally so i want to file a legal case against amazon.in and demand a compensation for the same.
I demand my refund plus a compensation for this mental harassment.

I have not received my refund for the shoe order and also my watch got cancelled and the refund is not received. I am very frustrated chasing the customer service who are not able to provide any resolution. This is ridiculous and you i am loosing trust on amazon services now.
Please check on this and do it immediately. I have provided all my information on the chat earlier, called the team and they did not seem to help me.
I really like amazon and would like them to take care of there customer and there money. If you cannot arrange for refund then give the watch and arrange the refund for shoes that has been returned. I am okay with it. I really look forward to hear from amazon because this type of treatment is not at all excepted from amazon

I purchased xiaomi fitness band strap from amazon.in. But it did not fit to my gadget. So i when i requested for return, they gave me a time schedule of pick up. But no body came to pick up. I cancelled the previous request and made a fresh request. After 3-4 days when i called customer care, the cc executive tells that you have to send that by yourself. During my return process first time, i gave the wrong address for pick up. An courier person came to pick up, but i denied as it was wrong request. When i made a fresh request, they are telling me to send by yourself. Even they threatened me that your id will be blocked. I even told them do whatever u want to do. 300₹ is not a big concern for me. But ur cheating strategy is really matters more to new and innocent customers. I want that strong action should be taken against these type companies who try to harass customers in this way.

Amazon seems to have changed the way you purchase products on their website. Earlier upon adding a product to the cart, the moment you select delivery address it would show the final cost including shipping charges.

However now they have changed it totally. You do not get to see the final cost until you hit the very last moment in product purchase process that is even after you enter the credit card number.

This is cumbersome. The final cost should be displayed well before making final decision about purchase and certainly before one enters the credit card details.

Hope Amazon is intelligent enough to understand this customer perspective and make positive changes in their buying procedure online.