Amazon India Complaints & Reviews

Purchased Iphone under EMI for 12 months on november 2016
But my statements are not showing the amount converted to EMI..But till date EMI is not converted & my bank also confirms transaction was not under EMI.

Now Amazon refuses to take my complaint stating that i need to contact bank for EMI conversion & they cannot help me.

We are still paying the minimum fue amount to the bank for which bank is charging us some financial charges as they expect us to pay the whole lumpsome amount.

Dear sir,
With reference to the above order no.#[protected], i regret to inform you sir, that the
Above order is ready to deliver by the courier vide sms dated[protected] by amz agent ([protected])
And sms dated[protected] by amz agent ([protected]) and we have contacted both the persons
To deliver immediately and assure that they will deliver by the end of the day and in the evening at 8.16pm
We receive the sms we could not deliver the order and as we could not contact on the phone. As soon as we recieve the sms we have contacted both the agents who did not response to our phone calls. After paying the
Amount and waiting for a long period we are unable to get the products.
Therefore i kindly request you sir if you are unable to deliver in time you credit the amount to my account.
Kind regards,

Hi team,

I had placed an order through your website for a biba salwar suit on 12th august 2017. The same was ordered through online payment and confirmed. Today the order is cancelled without any prior notice when i am suppose to receive the shipment. When i spoke to your customer service team i am informed that the same has been cancelled by the seller as the product was damaged. Fist of all this is not a custom order made for me alone that i damaged cannot be replaced. I see the product is still available online then why is the same not shipped to me. This is very unprofessional way of running the show. There is so much publicity and marketing carried out for the great indian sale n blah blah blah but when it comes to meeting the commented products you fail miserably and this is not the first time such an incident has happened to me. I request you to kindly have the product shipped to me at the same price it was sold were my money was stuck with you for several days before the order was cancelled. Looking forward to hearing from your team.

Regards,
Rashmi

Dear, sir
Yesterday i got my amazon account blocked after purchasing 'one plus 5, midnight black 128gb' worth of rs.37, 999 + addition 'prime one day delivery' charges rs.100 which was purchased with a "sbi debit card", but after that i didn't got any 'order conformation messages' and where as "my money was been deducted from my bank account!"
The next day when i tried to log in, it was showing...
"(Your account has been locked for security purposes. A text message has been sent to your mobile phone with instructions on how to unlock your account.)"
And after that i couldn't log in into my account.
It would be very kind-full if i get informed by any message or email, that for what reason my account is being still blocked!
- thank you!

Your courier service is worst.before some day my two products get back to u by your courier service named Your Amazon Transportation Services...this is ####### bad.The man have the phone nmbr given by amazon [protected], which is coming invalid every time and that man's actual phone nmbr is [protected]..this is my delivery person as ur executive from amazon.but this person's behaviour is worst.We r paying u not to give us wprst behaviour.Those man is a ####### rat..he is telling me direct that my package cannot be delivered while the delivery date is today.

Please find the attachment of order details.I had order on dated 1/8/17 but not yet received till date.Expected delievry date given by you on 12/8/17 And we have already mail sent to seller but no any response.very poor and unsatisfactory service.
Kindly confirm where is my parcel????

Order #[protected]
Order #[protected]
Order #[protected]

I have been charged delivery charges on my orders. I have ordered all products together but order reached me separately with delivery charges which shd not be there.
In third order[protected] i. E maybelline compact on product printed price is rs 150 but amazon charged 175 + delivery charges.

Please note i am amazon prime customer and have trust on it as i have been using its services from long time. This delivery charge was never charged to me on my earlier orders.

Kindly levy delivery charges and pay cash back.

This is regarding my order no.[protected] and order no.[protected]
First order is for the accupressure sandals which are very heavy and bigger in size. I put on the sandals and it is hurting too.

Regarding 2nd order the cream is horrible and the packing of the container, the label pasting and overall the look is horrible. Please do not send such things to the clients. The cream is not even in the box. There is no tape or any concealing
Agent applied. It was open container and dirty looking

So please take these two items back and refund my money.

This is the worst experience i had with amazon. I ordered iphone 6 gray 32gb with exchange offer, when delivery person checked my asus zanefone2, he didn’t accept as glass was broken.
I even agreed to pay the mobile exchange cost, but he mentioned amazon don’t provide this option which is pathetic. Now i left with two options either i have to fix my phone and then give it to amazon else i need to cancel my order.
First option was not feasible for me, as i got 2200rs discount for exchanging my phone, and when i went to shop to fix the broken glass, they asked me to pay rs3800. So, from every point of it was just my loss.
This is the second time i am being disappointed by amazon, last time when i ordered study table, mrp was written as rs.2200 by seller, and i paid rs3000 to amazon.

Hi,
This is regarding my order #[protected].
This is really frustrating. I agree i could not informed the product fault within 21 days (Within the return policy) as i sent the product as gift to my parent, but i reached amazon within a month. Spending 10k on a product and
If it does not solve your purpose of spending 10k really matters.

I received the product back after getting serviced 2 times but the issue still persist with the phone.

Issue:
1. The receiving end cant hear me properly.
2. Network issue.
3. The hands free does not work.

I received the product from service center after 25 days but no use.

Service center address:
Ovez communications
3, richmond rd, richmond town, bengaluru, karnataka 560025
Phone:[protected]

Please help.
Regards
Roshan-[protected]

I have ordered samsung on5 pro on 9th of august, 2017 during amazon's great indian offer sale. The delivery date they provide on or before 16th august. On 14th august they attempt a delivery but i am not available on that date so security personnel request to the delivery person to come on 16th august.. The delivery person did not come on 16th august.. And he make the order return with out my permission even he did not call me a single time about the delivery issue.. I called amazon customer service several times but they did not helped me to resolve the entire issue. They suggest me to place a new order but the price of the product is gained. And this is not a proper solution. So please help me if you can.. Thank you.

I had ordered a t-shirt for my friend considering its her birthday on sunday from amazon global store. While choosing the t-shirt i ended up purchasing 4 other items for my self and the bill came to 5k plus change. The t-shirt order got cancelled and i endeded up with 4 other items that i ordered and the entire amont was debited from my a/c including the t-shirt. I called up amazon on[protected] spoke to a rep who advised that i will have to call post 10:30 and speak to the globle store team, did the same, the rep was good on the call said that the order was cancelled and was not sure of the reason so i explained the entire situation and advised that i dont need the refund just place the order so that i get the product on time. He said that it was not possible, i asked to speak to someone higher. Spoke to a lady "swati v" not sure if she used a psudo name as she was very relectunt to provide her full name or emp id. She said that its my mistake that i ordered the globe store product and the product together and advised that the same is mentioned on the amazon website as well. Advised that there is no such instructions mentioned on the website she said that she will guide me to the info and placed the call on hold for couple of times and then came back saying that there is no warning as such on the website but the reason for the order getting cancelled is that i combined both the orders in one bill. It was a sad experience that i had with the supervisor that she was not able to answer my queries and just wanted me to accept that it was my fault because of which the order got cancelled and wanted me to get off the call. I have the call recoding of the entire conversation and i would be uploding the same on all the social networking platforms so that consumers know the level of customer service thats provided by amazon. And for my friend i will have to look for the same t-shirt from some other website because i am not placing any more orders from amazon for sure.

My mail id: [protected]@gmail.com
Connected no.[protected]
Present working no.[protected]

My account got hold since 4 days. I changed my password and i cancelled all orders. Still there is no response from the amazon. I mailed many times no proper response at all. I contacted customer care they are not helping at all to resolve the issue. I need immediate response.

I ordered a curtain yesterday and it arrived yesterday but the delivery boy said that he didn't have 30 rupees change so he said that he will bring the change in 5 minutes but he didn't return the whole day. I called him so many times and everytime he said that he is coming but he didn't come the whole day.
I request amazon to kindly look into the problem and take action as soon as possible.
Thank you.

Hi i am a resident of rohtak, haryana. I bought a mobile that is samsung galaxy j7 from amazon.in on 14may 2017. I ordered the phone during the citibank credit card offer according to which i will get 15% of the amount after 3 months of the purchase. Now the 3 months are passed and i called amazon and now they say that the offer was not available on that mobile. But when i ordered the mobile it was mentioned there that i will get 15% as cashback. Amazon cheated on me. My contact no. Is [protected]. Email registered with amazon is [protected]@gmail.com

Purchased this printer today itself... Printer is detected by laptop... Printer is switched on but not connecting to laptop... USB cable is not properly fitting into the socket on the printer.. Kindly rectify this...

Dear sir,

This is very disgusting that one delivery boy mob no-[protected] had deliberately delayed the delivery of two of my booked products as i had declined his request of accepting taking the order at a place of his choice instead of my residence. This is breach of trust & has caused disgraceful kindly look into the matter, please.

Order#[protected]Dated :12.08.2017)

Order #[protected]Dated :10.08.2017)

Asif aqil
[protected] / [protected]
Lucknow.

I placed an order some days ago for the following item:
Alexvyan®-genuine accessory:- 10"inch cable ties 250 mm*4.8 mm white nylon zip wire organizer self locking tie (100 nos). The price on the website was shown as rs 240 with free delivery.
I received the product on 14 aug 2017. Imagine my surprise when i discovered that the mrp of the product was rs 165. The seller - alexvyan bros - had concealed the mrp by sticking a sticker on top of the printed mrp so that he could charge rs 75 more than the mrp. This looked like a deliberate and not accidental act. This amounted to cheating the customer and is also illegal. I therefore requested for a return.
I also posted a feedback as follows:
"the seller has deliberately stuck a sticker over the mrp printed on the plastic packaging so that the customer should not see it and he can charge whatever he wants. This is a deliberate act of cheating and amazon needs to come down heavily on such sellers who have no ethics."
Amazon has rejected my feedback advising me that i can only write about the product and that any shipment related issues should be posted on a different page. The price of the product is related to the product itself and not to the shipment. Why then is amazon avoiding publishing my feedback regarding the cheating practice being indulged in by their sellers. This is not an isolated incident. This has been happening in the past also. So, is it that amazon, or people in amazon, are turning a blind eye to such practices in return for favours or inducements from such sellers? Why is amazon trying to protect such sellers?
Amazon needs to answer such questions. Amazon needs to also realise that if they choose not to answer such questions through their own channels and avoid publishing unpalatable reviews, then they are forcing customers to go to the social media.
They need to remember the old adage:"if satisfied, tell others; if not, tell us"

Please note that i ([protected]@gmail.com) have placed an order for stationary exercise bicycle, on two occasions within a period of one week. On each occasion, after a period of 3-4 days, we have been informed of cancellation of the order by amazon. Having been high - end, loyal customers of amazon, both in india as well as abroad, we find such irresponsible behaviors utterly disgusting. If an appropriate response is not received in good time, we shall take legal recourse for justice as well as make this arrogance of amazon know widely through social media.
Warm regards,
Prof. Mohan nair

To amazon,
The biggest scammer of online retailing,
I ordered one plus five (Online payment of 33, 000rs)- more than the salary of the customer care executives we are forced to talk to for resolving the issue, on 9th august 2017 and amazon delivered a fake/dummy iphone on my address on 13 august 2017.
Now they apparently require time i. E 5 buisness days=10 actual days to investigate the matter.
I've been asked to wait patiently by the very same call centre people,
Amazon has the guts to stab its customers with fake products and instead of apology they ask you to wait for them to confirm what can be done. So basically after 12-15 days of ordering the product, they'll tell me the product i recieved is fake and hopefully they'll refund the amount in another 10-15 days.

P. S - i've already sent them photos and videos o[censored]nboxing the surprise, i'll post them online too
I'll also register an fir just in case they try to sue me for being a bad customer.
So much for customer satisfaction.
Well done amazon,
Regards
A valued ex customer