Amazon India Complaints & Reviews

I have ordered samsung mobile, the delivery date was 23rd aug, evening i got message on mobile that your product has delivered. After that i called sevaral times to amazon, customer care just said you will get delivery of your product.

1. If product is not at all delivered why it is showing as delivered
2. Do you know how much pain we need bear if it showing product delivered but not yet receivied to us
3. Why there is followup action on courier for this
4. Why i need to wait till 25th aug

Really very bad and frustrating service.
Order #[protected] its rs.4650 cost

I ordered action shoes and seller sent me damaged product. When i asked to returned it, amazon said that we are not providing pickup facility at your place. Even though it was delivered at my home address with delivery charges.

Amazon people asked me to courier my-self and not provide pickup facility.

They forcefully asked to send return item by me only. And on-site it is returned that free return.

They forcefully asked me to use damaged product

Amazone harassing me from last 1.5 month, and i am very frustrated from this issue. Detail mentioned below:
1) they does not know the value of time, i have purchased 2 duppatta on dated 20th june, when we received, i found that this is not as per my requirement. Then i request for returned, they accept my request and they picked this product from my home, and they refund this amount in amazone pay not in my account. This is first issue. I have paid for this product from my card but the refund this amount in my amazone pay.

2) then i purchased samaira toys 37 key piano keyboard toy organ with dc power option on dated 29th july 2017 order #[protected] and received this order on dated 03rd aug 2017 and i found 3 key is not working. Then a discussed with customer care for return this product and also on special request for this pickup between 07 am to 08:30 am because of my office time is 09:00 am, they accept my request and raise the pickup request for 04th aug 2017. On 04th aug i wait till 09:00 am but pickup boys not came that time then i called customer care and they told me that you just join your office and again raised the pickup request for date 05th aug timing 07:00 am to 08:30 am but the same issue occur on 05th aug, i wait till 10:00 am, pickup boys called me at 02:00 pm for picked my product, pickup request raised for 07:00 to 10:00 am slot but pickup boys called me 02:00 pm then i denied to give the product because at that time i was in office. And the same day i was going to my home town to celebrating my son birthday and i have purchased this product for him but due to amazone team i was unable to present this gift to my son. After when i came back and ask the customer care once again and they suggest me that you dispatched this product from your side and we will pay this amount in your account then i added the account no. And also dispatched the product and send the courier slip to the customer care, they paid this amount but not in my account but they paid in my amazone pay.

3) then i purchase bruton cubic-1 shoes for men on dated 13th august order#[protected], but received small size, when i discussed with customer care regarding this issue, they told me that we can replace or refund but dispatched this product from your side because this area is no pickup zone. I said all the detail where pickup team picked my box but they are not ready to pick my box.

Request you to pls. Do the needful.

Manas pandey
[protected]

I had ordered a phone cover for my phone on amazon and paid for it online but the seller delivered the product to wrong address that i had never provided. I had provided a delivery adress of chandigarh while as it got delivered in kolkata. The amazon service team mailed me that the item has been returned to them due to incomplete adress which is wrong since i have already recieved a few products from amazon on the same adress. Now i have contacted the seller through amazon and it mailed me that my product has already been sent and is not accepting his mistake and not even refunding my money. Also the amazon team isnt helping me. Kindly help me in this regard.

Dear sir/madam,

My account ph no [protected].

If you check status for last 06-08 products which were dispatched through amazon transportation courier are not delivered to my address. Every time customer care assured me that local courier will call me before tagged as undeliverable. But never happened.

I am getting condolence mail every time when complaint. But no results..

Also my money got trapped in your amazon pay balance account which is not withdrawable.

I dont have any hopes that now amazon is able to serve me. Kindly give my money back so that i can close my account.

The product order which had problems are listed below for your reference,
1. Order #[protected]
2. Order #[protected]
3. Order #[protected]
4. Order #[protected]
5. Order #[protected]
6. Order#[protected]

Please do not replay with lengthy paragraphed mail. Give my money back.

I want to return this product. As i was saw in you tube video about oneplus 5 camera quality it's not as well as. When i click the picture and after clicking the pictures i saw the pictures in zooming the clarity was split. I could not satisfied with this product. And after i investing my 38 thousands i could not get good camera quality so why i could keep this product... So i want to return this product.. My order no is: #[protected], my name is pranav amin, my contact number [protected]. Please help me to return this mobile. As per amazon india terms and conditions i couldn't satisfied with product they would refund the product in 10 days. But when i call with costumer service they said that engineer will visit at my home and check the phone if they can not find any problems then we can not return your phone. And i saw camera clarity to an engineer but he said that camera hardware inbuilt as it is.in the phone i couldn't find any problem then i can not return your phone. Then i call at amazon india again and i said them that i couldn't satisfied with this product so want to return oneplus 5 they said that if an engineer couldn't find any problems i can not return this product. Then i said the phone will use by me not by engineer. And to buy a product the money was invested by me not by an engineer. So after i said that they cut the phone. My purchase date:14/08/2017 and i receive the phone at 18/08/2017. And phone replacement date last date is 28/08/2017. Please help me to find out the solution.

Sir first i have order iphone 6 on 11 august and i have received message about delivery bt in actually i haven't received any prdouct so i was requested to customer care and he said that for your solution it take 3 day so i have wait 3 day and he create replacement order which fine now at this time my order delivery is 22 aug bt yet i haven't received any order and no traking details bt i was went to my near by amzon warehouse and i got information that where exactly my order is! My product is amzon warehouse pune and it will take 2. Or 3 hr to get my delivery address so i request you to do something as soon as possible!!! And try to delivery my order tomorrow!!

I have a amazon prime account. I have ordered two pairs o[censored]cb sleepers on 20th august 2017 and it said product will be delivered by 23rd august. On 23rd august, i received a message as well as mail that your product is out for delivery and will be delivered by amzagent ([protected]). Then i received a message and mail that product was successfully delivered and was handled to customer directly which is not the case. I called that agent and asked without delivering the product how come you updated the status by yourself saying delivered. He said madam, i will deliver your product in a day or two and that was trying to hide his fault and suddenly he cut the call. Then i called customer service and explained the whole thing. They said your product will be delivered by 6pm but and status will be taken care off but nothing such happened.

Still status on my account says product delivered but it has not been delivered.

I am facing very bad experience about return solutions every time when i connect to ur costumer service they file returns and pickup will cancelled by some ur technical problem. I return my order on 10 aug 2017 and today is 23 aug 2017 and there is no solution. It's really very worst experience to amazon service.
Pls make your policies practical on road ur return services are worst as compare to other

My order id :[protected]
Order date :- 30 jul 2017
Deleverd on :- 4 aug 2017

Return on :- 10 aug 2017
My amazon id :- n. [protected]@gmail.com

I have charges on my statements for 9 purchases and some with three charges on the same day that i did not purchase. I would like to get my money back as some of the purchases were $244.46 x 2, $204.16 and some for over $20.00. Yes, i did purchase personal checks in the last couple of weeks but nothing lately from amazon.

Please help me get this resolved and my money back. If this happened because i have been shopping on amazon, then i will not shop with amazon anymore.

I ordered for 5 euro men cotton briefs on[protected] and paid for the same on[protected] through e banking. My product was delivered today[protected] at around 12-30pm. My parents received the order and were told to pay the whole amount for the product ordered and already paid by me. Upon conveying the delivery guy with the information that the product was already paid for he simply refused and claimed the whole amount for the product. My parents had to pay him the whole amount in cash and when he was later contacted about it he informed us that his company will refund the amount he took as payment.

Is this any way of giving service..
The person concerned has now switched off his mobile number.
My order details[protected].

P. S. I am an old customer and a big fan of amazon's service and today i am heavily disappointed with the way i was charged twice to pay for my product.

Kindly resolve the issue with urgency.

I was ordered samsung on 7 pro.. Today
(23/08/2017) i saw "out for delivery".in evg time approximately 5.00pm my status was updated as "package was handed directly to customer". But i did not got item to my hand. I was called to deliver agent ([protected]) and it's saying "switched off". After i was called to amazon customer care and they are just saying "please wait". I don't know what's going, seems to be fraud.. I did not get item and positive answer from amazon..!

Sir one person give me offer to buy a mi redmi mobile form amazon and said that he give me 20% off on the mobile because he works in amazon. I buy a mi redmi mobile after that he use my amazon account to cancel the order reason to said its box is empty after it i dont no the all amount refund initiate to my account. Now he said that 80% of the amount give me back through paytm transfer. He daily call me. But i cannot give the money. Firstly i give this information to you. He said that he buy many apple iphone mobile, tablet etc from this trick
Sir if you take responsibility of my privacy about this fraud i will said there name and mobile number..

I had purchesed redmi4 (64 gb, gold) from one of the seller of amazon india.
Seller details & address:
Green mobiles, anjaneya infrastructure project no. 38 & 39, soukya road, kacherakanahalli hoskote taluka, bangalore rural district, bangalore - 560067, karnataka, india

Product : redmi 4 (64gb, gold)
Invoice date : 15th aug, 2017
Invoice number : ka-blr[protected]
Invoice imei no. [protected]

Correct imei no. [protected]& [protected]

This products imei number does not match with invoice given by seller.

Order no[protected] date 8.8.2017 tracking aw[protected] in.
Item lying with nsh courier, bhubaneswar since 16.8.2017. The last date of delivery is today 23.8.2017. My place balugaon is about 100 km distant from bhubaneswar. My other items sent by you to this address well delivered to me through other courier. I am not contacted yet by the courier. I am doubtful. Please look into my problem and advise me.
Sarat chandra seth
[protected]

As the above sub mentioned my amazon account o[censored]ser id [protected]@gmail.com got locked since i had used a gift credit card which an website gave me, i apologize for that but please help me unlock my account. I know using unknown credit card is fraud but i've got by an website as a gift so i taught to use it. Kindly do the need.
Thanking you,
Your's costumer,
Madhu shree

I have purchased one plus 5 mobile last 25days before. And i started using mobile 2days before am facing heat issue while charging. Am not satisfied he item. I want to return the item and i need refund. I called to your customer care they said no chance to return my item. Its not even 30 days from i got delivered your item. Kindly help me to return and refund my money back to my account.

I am using amazon account from a long time and was happy with the services. But before sometime they hold my account and then i called multiple times for reason and they ask for some details for some verification. I mailed him with all information which i have and asked for clarity. But they always sent same mail. I dont know why they asking for card statement which i don't have. We can use multiple address and multiple payment methods through amazon so why they are asking a card specific details. If i don't have details for particular card so they should provide a way to unhold my account but they closed my account.
If they are not able to verify my account then at least they should provide a way to take my money back from amazon account.
I checked on internet lot of people faced same issue and they havent received money back from amazon.
I think this is kind of fraud if they are holding account and not returning our amount.
Please take some action or amazon should provide a proper and easy to return customer money.

Regards,
Rohit dashore

I ordered 2 bedsheets from amazon india. On 19th august the status showed delivered while i never received the product and called amazon immediately. They said they will resolve it in 72 hrs. On 23rd aug i called again and its not resolved, this time only to hear from amazon leadership team that i should contact the seller directly. How is that fair. I paid amazon and not seller? And why should i have to contact anyone, that's amazon's job. When i asked the person why the complaint has not been resolved in 72 hrs when they claim to do so, he threatened to disconnect the phone saying that i am being unprofessional.
They have the worst customer service, staff that cant understand english and cant talk in english and is always asking you to be on hold for almost 20 minutes sometimes.

A refund has been made by amazon on 9th of aug 2017 regarding a product which i've ordered through the amazon. But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no response is coming. So i need to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.