Amazon India Complaints & Reviews

I had purchased Lenovo Z2 plus from Amazon sale on dated 9.08.2017 and got delivered and duly made payment on dated 13.08.2017. When I tested the phone than observed that voice is crackling while receiving call as well top left corner touch is not as good responsive as other part of screen, I have to made several effort to touch left corner top to get job done.

The main problem is with voice crackling and not clear, regarding this on dated 14.08.2017 I have made complaint to Amazon C. Care though he was quite helpful, however, regretfully informed me that their is no policy of pick & drop and I have to return my phone first and thereafter few days new phone would delivered to me.

It was not acceptable as I already sold my old phone and now don't have any addition phone for use meanwhile as well its quite difficult to live without phone now-days.

Now, I am at quite confusing situation whether have to live with defective phone or bring it to service center and opened a brand new phone for repair. This also not acceptable when their is already a 15 days replacement policy of Amazon.

On other hand, similarly once my brother received defective phone from Flipkart and got replaced thru pick & drop policy.

I don't understand why Amazon is hesitating to such policies at-least for mobile phones.

I am amazon customer i have purchased a product from amazon the payment has been made by internet banking to amazon for moto g4 plus but then they blocked my account i need my money which they are not refunding to me... Amazon account name chanchal and email id : [protected]@gmail.com
Address : 5254, street bharat nagar, shora kothi, pahar ganj new delhi 110055
Please give me money back
From bank name : state bank of india
Account number : [protected]
Account name : rishi sachdeva

Dear sir,

i ahve purchased one samsung galaxy j2 mobile and the company has supplied defective/duplicate product. I have submitted complaint to the company as follws:

this is very shameful that you have supplied defective/duplicate/assembled product to us and rather than take back the product from us you are making us fool by giving wrong address of the service center in agra (cr tv plaza, s1 mahatma gandhi raod, wazirpura, sanjay place, agra) for taking letter from service center regarding defective product.

We are very much dissaponited with the service of amazon. First off all, why you are asking us for taking letter from service center for defective product. It is your prime duty to take back your defective product without any delay, demur or protest.

You are advised to kindly take back the product immediately from shipping address i.E. 189, defence estate phase –ii, bundu katra, gwalior raod, agra – 282001 (u.P.) and refund our full amount in our account otherwise will have no option left other than to take this matter in consumer court and you will be solely and fully responsible for this and you will be liable to pay all amount along with legal expnses and compensation for our mental harrasment due to your act.

Further also note that you have hearted our feeing very badly as i have gifted this mobile to my grand father sh. Munna lal singhal, who reside at delivery address.

Regards,

kunal
s/o ca navin kumar singhal
no. 284-a, sector -4
rewari -123401
haryana

I have placed an order for Rakhies on Last month, but still i haven't rcvd the parcel and also not rcvd any positive response from Amazon & Supplier. After Rakhi over i have requested to Send Parcel Back and return my Money, But still no response, I am a regular Customer of Amazon, if issue not resolved and my amount not rcvd back I will boycott Amazon and also share the same to my known persons that amazon is a fake company, once people purchase the product prepaid Amazon peoplel not deliver the product to there Customer and Amazon people not take responsibility of there Customer once you paid first.

Hi amazon
This is guru prased reddy
Email id;guru. [protected]@gmail.com
This is really shameless thing you have done
Your coustmer.
You are no more a trustworth company to me
Because of you im have a lost a 65000 rupess to a company called fashionothon.com delhi based company.
I have received a call from this company telling that we are calling you because you havr did a shopping from amazon india online shopping sit
And being a amazon has shared your contact details you have been selected to a trrenault kwid car contest
And after that i have bee looted because of you amazon..
You have to answer me how can u share my details witha fraud company
You are responsible for the loss...
Contact me at [protected]

Wrong parcel given me key ring instead of pendrive. I booked pendrive but when i open the parcel i found a key ring and i already pay rs 799 to the courier boy when i call back to courier boy he doesn't pick up my phone. Please replace the same as soon as possible. It is totally hopeless matter from your side because amazon have good reputation don't spoil it.

I bought product on 10th August and tracking status is just showing arriving from Bhiwandi to Mumbai since 2 days there is no change in status. After calling to cc team they are saying there is technical issue and due to which status is not updated. They are just saying that will send mail to concern team and will update you shortly. Please loom into the matter.

I have purchased shophar wall hook 6 leg from amazon on 17th jul 17. Product was damaged so i had placed return request. Since i have purchased from amazon, i called customer care and told then to refund my money. One executive (Name : sumit) told, some one will come from courier department and pick up my item to get refund. I have not received any call from courier department. Again i called customer care, now they are denying on this and telling me to parcel the product and the way they spoke to me was very bad.
They are not supporting at all. Very disappointed from amazon customer care and refund policy service this time.

Dear team,

As per below mail regarding still date i have not received my product please look in to matter and resolve for the same

And also this order payment mode advance done,, not a cod mode so why still pending this order

I think your side open new business started of public money collection means cyber crime, web crime
110% forget services only for money collection center

Ware is my product?
Ware is my order?
Ware my money?
Why not dispatch of my product as per your time line?

Answer me

* as above regarding i have sending mail of amazon but not any resolve of my order issue then after i have give call of amazon customer care/ help desk also discussion of amazon chat desk but not any resolve, only for give wrong comments

* my order details

Order confirmation
Order #[protected]
Hello vipul savaliya,
Thank you for shopping with us. We'd like to let you know that cs techno engineers has received your order, and is preparing it for shipment.
Arriving:
Saturday, august 5 -
Friday, august 11

Your shipping speed:
Standard delivery

Your orders

Bought a amazon exclusive LG Q6 phone on 10th Aug. Phone heats up like anything but the amazon CS team refused to take it back saying that it has changed its phone replacement/refund policy.
The CS team says they agree with the problem in the phone but from their end they have no right to process the refund. How ridiculous is that.
Have contacted the CS team on FB and twitter but they have chat bots to handle the complaint. They jus keep writing and shuttling the case from here and there to surpass the return period.
Amazon india taking the customers granted as the litigation process in india is lengthy and they run their unethical business freely.

Without delivering the product to me, the amazon agent (Phone:[protected]) updates the status as delivered, and always gives it to some other neighbours, without informing me, when i questioned him, he is replying that he would do the same thing again and his words are not acceptable. He is speaking without manners. We have already paid for the product also through amazon pay.

On 3 aug i ordered a redmi 4 mobile and it delivered date is 8 aug but on that date it not delivered. On next i called in ur customer care no. That my mobile not yet received. Ur executive said to me sir ur order on a way and delivered in 24 to 36 hour later. I said no problem and next day i again called ur executive yogesh on 10 aug at 12:06 p. M. And ur executive said to me that ur product had lost our courier company and it not delivered. Place cancel ur product for refund ur money then i said ur executive place cancel my order for refund my money. But currently no anyone taking any action for refund my money. My order no is[protected]. Every day i called ur executive and all of them misguide to me and someone says to me that i put a mail for refund ur money. But no-one take any action. Please refund my money asap. I buys a new mobile redmi 4...

Worst shopping site ever.. I have ordered 4 items on 9th august which was expected to deliver by 16th august. As per status on 13th august (Today), i got a message that 3 of my items with tracking id #[protected] are out for delivery and in evening at 6pm i got a message that i rejected the items and items are being returned to amazon. But no body neither even contacted nor reached at my home for delivery. I immediately called customer care and asked the reason but they didn't even knew contact number and details of their amazon transport office in yamunanagar (Haryana). Then i somehow managed to find their office with help of ekart services. When i reached their office, they said my items are packed and ready to dispatch for return. I called customer care and made contact of transport service executive and customer care executive but all in vain. I struggled for an hour on call and personally with amazon transport services executive but nobody listened to my problem and told me that nothing can be done. I need to reorder. Why should i reorder? It's not my fault. No courier service send the pack immediately back if they are not able to contact and find customer address. I have personally seen their delivery boy was listening from two other customers for the same. Amazon transport services is the worst service ever. These products were very urgent to me but nobody gave a resolution. And now i have to wait for my refund. My experience is very bad with amazon. I will never ever suggest anybody to shop with amazon and will try my best to degrade amazon wherever possible due to big loss i faced because of amazon..

I had ordered a book entitles "essentials of ecology" fourth edition. Order (#[protected]. As i was ordering the book, i could judge by the cover of the book that it was the third edition, though on the page it displayed 4th edition. After placing the order i got apprehensive and immediately sent an email to the customer care. The correspondence via email is given below.

Amazon
Your account amazon.in
Message from customer service
Hello,

I'm writing to you regarding your order : essentials of ecology.

I completely understand your concern about your order that you need to receive 4th edition of book. I would like to tell you that i have forwarded the concern to the seller and have requested them to deliver 4th edition of book only.

So be assured that you'll surely be getting the 4th edition only.

I hope this helps.

We hope to see you again soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Nisha s
Amazon.

I received the book on 11th august and paid an amount of 5670 rs. However when i opened the package i found that it was pale, old third edition of the book. I did not expect this from a company like amazon and even when i had given prior information to the customer care. Please look into the matter and deliver the 4th edition of the book as ordered.

I ordered a book from amazon on 1st august and the expected delivery date was from 8 august to 12 august . But till now it has not been delivered.
Order id[protected].

My order no is
Order #
[protected]

I received my moto g play order last month, due to non working of touch, i returned back. Again i received my same phone on july 31st. Due to my unavailability at home, i could not check the till 12th august. I came to know that memory slot is not working. I called amazon customer care and seeking for help. He said, this is against our policy, the return request should be initiated before 12th august. May i ask you one question, i could i know about a phone that is not working before seeing it?. If your policy is not bending for customer, how could you still getting orders from inefficient dealer who cheated me twice. If i am the victim, what you have taken steps to punish the dealer?

Phone:[protected]
Email:manikandan. [protected]@gmail.com

We bought Sony headphone worth 1700/- from amazon and wanted to see the product before making cash payment
i requested your delivery boy who refused and put me Mr Deepak who told me cancel the order but was reluctant not to show

i am deeply disturbed by the way your staff handles your customer

Have ordered a product - Rawlings
Sporting Goods RIF ASA Softball, 12" it had description with 12 items but have received only 1 item of the order. Remaining 11are not received. We had tournament in next month and have ordered the ball for same purpose but they have sent less items than what is mentioned in the description. It's affecting our practice as we don't have required balls to practice. Resolve this issue ASAP as we can't expect delay here.

I trusted amazon, but after this order i am really afraid to order any item through amazon in future.

Item name:hunter - imported mosquito trapper onlite intelligent mosquito racket 1 piece

First, of all the item did not receive to my address. I was forced to get it from parcel office.
Second, this product "made in china", is not working, the bottom fan is not working in my first use.

Please help me to return this product, and refund my money immediately.

I have paied extra chargres for instant one day delivery. But still my package is not delivered to me. And in status it is showing that 'costumer said today delivey not required' wherever delivery boy even not contacted me. Alrady 2 days completed and amzone you sold me through darshita electronic plz take action on it.
Order no[protected]
Order date 11 august 17