Amazon India Complaints & Reviews

Recently i suffered from fake delivery attempt status by amazon for approx 3-4 times. A message used to come saying out for delivery and no one came whole day. At around 7:30pm message came saying delivery failed saying some reason which directly blames that additional address information required which is not true because every item comes properly otherwise on same address. They txt next day that its out for delivery and failed in the evening...

I got a call from amazon company and they said to send educational documents and resume for supervisor post. Then i received a mail from [protected]@gmail.com that i got selected as supervisior. Again i got a call to pay 1550₹ as security deposit and i paid the money later again they called and asked 2500 for bank account opening. I paid them but there is no response. I dont want that money but please catch those fraud and punish them.

Nilam sharma - [protected] (Paytm num where i transferred money)
Txn id [protected]

Thanks
Pratheek
[protected]

The delivery person contact mobile is switched of since yesterday.

No attempt has been made by amazon for delivery?

Then why amazon is taking lame excuse by bull-# with the story that address was not found?

The same address is registered with amazon since beginning and i have received many items at least in past 2 years from amazon in the same address???

So why amazon is blaming the customer to hide amazon's own fault/unprofessionalism?

—

Amazon

Your orders | amazon.in
Shipment tracking
Order id:[protected]
Hello babajicharan swain,

We would like to inform you that your order is/are out for delivery. You will receive your shipment by the end of the day.

Your package is shipped by amazon transportation services and the tracking id is[protected].

Please note that a signature is required for the delivery of the package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.

Track your package
B. C. Swain
16b, 1st floor, e-block,
Vishwakarma colony, m. B. Road (Near prahladpur),
New delhi, delhi 110044
India
Package contents

Redmi 4 (Gold, 64gb)
Remember to sign up for sms alerts.
Track your order with the amazon app.
Returns are easy. Visit our returns centre.

We hope to see you again soon!
Amazon.in

This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

B c swain
8:17 am (2 hours ago)

To order-update
Amazon is just [censored]ing...?
No delivery attempt made yesterday as falsely claimed. The contact mobile no of the delivery person was switched off yesterday and even the status is same today.?

—
We attempted to deliver your order with redmi 4 (Gold, 64gb). Next delivery attempt:3rd by end of day.
—

The contact mobile no ([protected]) given for delivery is coming repeatedly switched-off...?

— / —
Arriving today: your package with redmi 4 (Gold, 64gb) will be delivered by amzagent ([protected]).
—
On the way: your amazon package with redmi 4 (Gold, 64gb) is on time and will reach you by 02-aug. Track at WWW.amazon.in/orders
—
Dispatched: your package with redmi 4 (Gold, 64gb) will be delivered on or before 02-aug. Track at

Sent from my iphone

Mail delivery subsystem
8:17 am (2 hours ago)

To me
Error icon
Address not found
Your message wasn't delivered to [protected]@amazon.in because the address couldn't be found. Check for typos or unnecessary spaces and try again.
The response was:
550 #5.1.0 address rejected.

Final-recipient: rfc822; [protected]@amazon.in
Action: failed
Status: 5.0.0
Remote-mta: dns; amazon-smtp. Amazon.com. (207.171.188.202, the server for the
Domain amazon.in.)
Diagnostic-code: smtp; 550 #5.1.0 address rejected.
Last-attempt-date: wed, 02 aug 2017 19:47:57 -0700 (Pdt)

— forwarded message —
From: b c swain
To: [protected]@amazon.in
Cc:
Bcc:
Date: thu, 3 aug 2017 08:17:52 +0530
Subject: re: your amazon.in order #[protected] is out for delivery

Amazon is just [censored]ing...?
No delivery attempt made yesterday as falsely claimed. The contact mobile no of the delivery person was switched off yesterday and even the status is same today.?

—
We attempted to deliver your order with redmi 4 (Gold, 64gb). Next delivery attempt:3rd by end of day.
—

The contact mobile no ([protected]) given for delivery is coming repeatedly switched-off...?

— / —
Arriving today: your package with redmi 4 (Gold, 64gb) will be delivered by amzagent ([protected]).
—
On the way: your amazon package with redmi 4 (Gold, 64gb) is on time and will reach you by 02-aug. Track at WWW.amazon.in/orders
—
Dispatched: your package with redmi 4 (Gold, 64gb) will be delivered on or before 02-aug. Track at

Sent from my iphone

On 02-aug-2017, at 4:08 pm, [protected]@amazon.in wrote:

One of amazon associate wrote me a email by stating the i will be able to get red mi 4 phone in next sale. She over promised me and she said 100% i will get it. And she also she said call us 30 mins before the sale she will help me while booking the phone. I called mins before and none of associate helped me.

When i try to book the phone in next sale i couldn't able to get this phone. Past from 2 months i'm trying. But none of the amazon associate is bothered to keep their promise.

In this case kindly guide me what i need to do?

Ihave made an order for annant mercury goospery fancy diary card wallet mobile on[protected]Order number not received) and an amount of rs.349 debited from my bank account. After that you informed me that due to technical reason the order failed and you advice me to revise the order with in 24 hour. The revise order successfully placed on[protected]Order number #[protected] and an amount of rs.349 again debited from my account. As per your message you promise to refund the failure order amount of rs. 349/-with in two or three days. Even after one week, the excess amount is not credited to my account. You are requested to refunt the amount at the earliest

I bought a liquid shop dispenser. They charges me 253.40 + tax of 59.32ruppee but on the dispenser box its clearly return that product mrp is 200 ruppee including taxes.

My refund which was supposed to be credited to my account from amazon to 17th to 24th, did not happen, while it has been refunded on my behalf, its reference number is[protected]

Let me share my experience with Amazon India. My wife and I are in the US and wanted to send a phone as a gift to her sister in India on her birthday. We ordered the phone with a one day delivery. There was some kind of glitch due to which the phone was never delivered. We understand that sometimes things like that happen and so we called customer service who told us that as per policy we needed to wait about 24 hours and if the phone had not turned up they would take further action. So we waited and called back at which point they said we would need to wait for 48 hours before ordering a replacement. 48 hours later the waiting period was magically extended to 72 hours. At this point we were angry as the gift would not reach on time for her birthday. But we were told that after 72 hours a replacement would be sent and that it would have a one day delivery status. When we called back, customer care actually had the audacity to try and say that as per policy they need to wait for 4 days. After much arguing they eventually relented and generated a replacement. But the replacement would only arrive by standard delivery. When we pointed out that we had paid for a 1 day delivery and had been promised that the replacement would also be on a 1 day delivery, customer care said that they were mistaken when they said that and that when replacements are ordered it cannot be on a 1 day delivery service. It was really important that it reach as soon as possible and therefore I even offered to pay again for the 1 day delivery fee but everything fell on deaf ears. Eventually the person from the 'Leadership team' actually said that the conversation was going nowhere and hung up on me. Throughout this process Amazon India reneged on multiple promises and did everything in their power to make life as uncomfortable as possible. This is honestly the worst experience I've had with an online shopping company and customer service and there is no way we will be using Amazon India ever again. For everyone else out there if you're alright with things not reaching on time, being lied to and being taken for a ride then Amazon India is the company for you.

Order number:[protected]
Order date: 30.07.2017
Product description: premium design sony xperia z3+ compatible pill, capsule bluetooth stereo speaker with fm/pendrive sd card input & led retro lamp (Random colour) (B071ygtm9h) fba_pill. Spkr+retro lamp-440)
Amount paid: rs799

I got this product today itself in noon time. But i want to make a note of this that i am unable to charge this lamp. When i opened rest other products every thing was fine but from the initial timing, this lamp is not working properly.

Hope to get a positive reply from your side as soon as possible.

Mob no: [protected]

This is regarding my amazon order #[protected], i have purchased this order on 11 july 2017 and due to some technical problem with my order i decided to return the product to amazon. Due to this reason i have submitted return request from my amazon account within 10 days and the return was also accepted by amazon.

The return was accepted but they never send any executive to pickup the product and now when their 10 days return policy is expired they are denying to take the product back, this is not the 1st time i have faced pickup issue but this time they have crossed all limits.

Today instead of taking backup defective product within their 10 days return policy time they are now advising me to contact manufacturer.

They dont even care when i said we will contact consumer court, please check the same and i am deeply requesting you to do the needful.

Hello team,

I nishan patel bought a lg refrigerator on 26th june during pre gst sale.

During that time on 26th june before placing an ordr for this refrigerator we contacted amazon customer care 2 times to check that weather this refrigerator is eligable for 1000 rp cash back or not? They said yes it is eligible for cashback if you are buying from cloudtail india.

Then we placed the order but its been a month and we have not received cashback yet.

Moreover we contacted your team last week regarding this they said it will get credited within a month. Its more than a month and yet not got credited.

Today when we contacted customer care they are saying that only this refrigerator is not eligible for cashback. And they are saying that scarlet orchid is not eligible for that but scarlet dazzle was eligible for cashback. So your representatives gave us incorrect information and now no one is taking responsibility for our cashback.

So i want to raise complaint regarding this your representative misguided us on that day and now we are not getting cashback so i want you to take action against this and we want our cashback or we want to return this refrigerator because we got cheated by your team and suffering loss of 1000 rp.

Our product details is as below:
Lg 190 l4 star direct cool single door refrigerator (Gl-d201asox. Asozebn, scarlet orchid)
Order date: 26th june, 2017
Order id :[protected]

I want to hear from you as soon as possible and get my issue resolved on prior basis.

Thank you
Nishan patel
[protected]

I have ordered a lice comb two months back.. Still the product is not delivered.. I have approached customer care three times.. Their only response is we are processing ur request and it's getting declined.. I have never seen such a worst service.. This is a new form of cheating customers by this.. There is no option for me to contact the seller and if i see the order status, it's always showing the dispatched status.. I order in amazon bcz of the genuineness of the order.. But this time i am totally disappointed with this.. Kindly help me to get my money back.. Tracking id is dm7623948dt

I had bought a mobile cover few days ago... I just ordered lenovo k5 note back cover and i got some other phone's cover... And i am really unsatisfied with this... Please get me the cover i ordered... I just had a great belief in you people and your products so i just ordered my favourite printed cover but i didn't get it... Your products had been really good just before i got this cover which i doesn't ordered..
Hope you send me the original cover i needed... Premium protective soft silicon printed designer case for lenovo k5 note... The thing i just ordered...
Hope you send me the product..

I had ordered mobile back cover
Order date
27-jun-2017
Order #
[protected]
Order total
239.00 (1 item)

My account details:-
[protected]@yahoo.in
Sanjay pawar

Which is not delivered and not refunded and mailed many times but not received any satisfactory reply from amazon.

Vide order no.[protected] dt. 26.07.2017 a glive's plastic basket... Was purchased

While the piece is excellent one of the legs supporting it is missing instead of 4 supports at the bottom only three have been given

Please send the fourth one also

It can be seen in the picture clearly

I have ordered a product order #[protected] on dated 15th july'17 and i have returned the product on dated 21th july'17. But till date i have not received refund of rs. 545. This kind of poor service is not acceptable. Kindly look into this matter on urgent basis. I have already been contacted with customer service 5 times regarding this matter. But assistants not satisfied me.
They are told different things on different days.

Your kind help is highly appreciated.

I purchased & upgraded with, all-new kindle oasis with leather charging cover, 6' high-resolution display (300 ppi), wi-fi — 27 jul 2017 number:[protected] dated 27 jul 2017

I have been using kindle book reader for a long time. I had purchased kindle paper white on 17 feb 2014 & kindle voyage 13 march 2016. These can be easy checked from documents held in your office.

I gifted previously held kindle to my grand child as gift.

I am 79 years old, bed ridden but still enjoys reading books. From the day one the newly purchased kindle started giving me problems. Today is 01 august & effectively only 4th day of purchase of kindle oasis. The software does not respond & almost every day i have been chatting with consultants. They know very little & i have been doing hard reset by pressing on/off button for 40 seconds.

Please be kind to recall this item. Send me kindle voyage 3 g - 6 inch high. I shall be highly obliged & grateful. An early confirmation will be highly appreciated.

Brigadier vinod kumar mahajan, vsm (Retd),
Flat — a-2/001, world spa east, sector 30, gurgaon (Haryana), 122001,
Cell — [protected],
Email — [protected]@gmail.com

Hello sir/ma'am,

Order number:[protected])
Order date: (30.07.2017)

Product name: acid eye high bass bluetooth headphones with inbuilt fm and memory card slot (B01lz4wiq5 (X10s-rd)

I received this product today itself. But i want to make a note for this that it was unexpectedly in a poor condition and the packing was also below the level.
On the other hand, i would like to mention that it is not only harming the image of your company but also presenting a negative approach towards the customer service. I hope you will take some favorable action on this.

Waiting to hear a positive reply from your side.

Mob no:+91-[protected]

Being a reputed corporate house we prefer and keep trust on amazon but if they follow this type of service standard then it would be great loss in future.
Please check the name of mr. Rajan chadha (Id - 1649. [protected]@gmail.com) who is your frequent valued customer. He place order for special sweet from ghasitaram mawa modaks from mumbai from amritsar for puja purpose. He used this shop through you so many times in past and accordingly...

I bought honor 8 mobile from amazon and got delivery yesterday evening. But the phone turned out to be used. It was full of call logs, sms and browsing history and even gmail account was already configured in name of one mr. Reddy. I still cant believe that fulfilled by amazon products can turn out to be used. I am going to highlight this through twitter, facebook and other social media channels so that people become aware and dont fall victim to such fraud. I am also contemplating case in consumer court for causing me mental harassment.