Amazon India Complaints & Reviews

I had purchased a playstation4 game online from amazon india which was delivered on 15th july 2017 and my daughter started playing the game. But, the afer playing for about 30 minutes and error 'error ce 34878-0' started popping up and the game restarted form the begining without saving, every time. As, the game was new and it was less than 1 houre after delivery i contacted amazon india over phone and later over mail wherein i had sent photos of the error screen for better understanding and believeing the problem. But, they initially said that it is a non-replacable item and later on realising that it was an hour since delivery of the product wanted me to contact the seller directly which i did, but without any result.

Now, i feel cheated of rs.2000/- for the game which is faulty and despite of accpeting the fact amazon india is neither replacing the item or refunding the money which is an unexpected behaviour from a reputed organisation from amazon india.

I bought a sandal which is a smaller size so i just want return it but no delivery boy or agent is available plz help and take action i am trying this from 5 days and i am getting no response. My mobile no [protected]

I would like to complain that my order no[protected] was delivered through ems speed post bnpl number: bd/naf/amazon/01 reference no: d3fn17d2n and received on thursday 20th july but when i opened the package there was only an old magazine and my order item was not there. Would you please kindly check. My order was iball twinkle i5 tablet imei:[protected]. Thanks

Amazon given me samsung on5 pro defective and now now not replacing it and within 1 month otg of also stopped working. There is tieup between amazon and samsung to sell the defective mobile phones to us by offering us a discount. While communicating them they just say that we are now closed please contact to samsung regarding this and samsung have only one line visit our service center and if a person visit service center then our rest of the phone also gets more problem then previous time.

Amazone showing my order out for delivery at 20 july but today 22 july my order is not delivered . i was going out of station at 21 night i req to customer service that please deliverd my order 20 july .but they not care :( ..

On the cancellation of the order
Ordered on jul 11,[protected]-0325914) on amazon.in
Honor 6x (Gold, 32gb)
Sold by: rocket kommerce llp
Shipped: jul 12, 2017
Quantity: 1
Which was of rs. 10999/- with discount of rs 1000/- on[protected]Actual price of rs. 11999/-)

The customer care executive had promised to give discount of one thousand rupees (1000/- rs) after second successful purchase which is

Ordered on 13 july 2017 order#[protected]
Rs. 11999/- (Without discount)

But after second purchase and making four calls they are not refunding the amount. Four of customer care executives had promised that the amount will be refunded but as they are not reachable next time on the call the problem is still not solved.

Dear sir.. Maine camera ki 2 betray one charger.. Apki side per se purchase kiya tha 1 july2017 ko aaj 1 month ho gaya hai.. Na mujhai koi msg aaya. Na hi jo purchase kiya tha vo item aaya hai. Or mere acount se payment bhi cut gaya hai. Muhai time per ye item nahi mila mai ise consumer care per bhi le jaunga mujhai duble amount chahiye nahi to new camera chahiye. Jis num ki betray mangi hai 👊👊👊👊👊👊

After chasing numerous times and contacting amazon customer service, i have to say amazon india has one of the worst customer service. I placed order last week and funny enough the status says it is delivered. Fact is i haven't received anything. Amazon said they have complained the courier service and asked them to contact me. So i just checked what the contact number is. And to this i get a reply "i am really sorry for the inconvenience that we can't able to see the courier number which you received."
I am not even going into the grammatical mistakes here but this lady called dhivya was totally clueless. I live in the uk and i cannot even compare the service between the 2 countries.
I am still sitting here without a sign of my order. Doing countless chasing of my order.. Still unsure if i will ever recieve it. At this point i am not bothered about the product just want the money back.

I have placed an order in amazon and the material was suppose to deliver on 7th july but till date it is not yet delivered. Every time when i contact customer care their response was we will get back to you. Amazon people are not able to track the material and now they dont know where the material is. Customer care executive is forcing to cancel the order and place a new order.

Worst service from amazon and if they cant deliver what they are offering and they dont have any control over their supply chain then why they are doing business?

Dear sir, i have ordered gym items from amazon india online shopping website of rs 1340/- on 6/07/17. i have received the item on 11 jul 17. after opening the item i found my item damaged and making it useless for me. i immediately started return process but i was asked to return the item by my self paying for the return courier. i contacted to customer care many times but i have been denied for the door pick up facility. finally i left helpless and decided to file complain against amazon india in consumer forum. i have full faith in your system and i am sure that justice will be done.

Hi!

I want to raise a complaint against amazon.in the company has started fooling there customers with the cashback offers. I made a purchase with order id: #[protected] and was suppose to get the cashback amount by end of june and its been 20 days now and amazon.in is blissfully sleeping. Wrote an complaint email to the team and in reply received a promise that your amount will be credited tomorrow and after that again went to sleep and no communication so far. So guys my sincere recommendation to all pls do not make any purchase from amazon.in when they try to lure with such cashback offers else you will be fooled.

I ordered an intex it-2616suf-os 4.1 multimedia speakers (Order #[protected] from amazon on 17-july-2017. The seller was cloudtail india private limited. I received the speakers on 18-july-2017. Invoice number - del2-247386. Invoice details - hr-del[protected]. The speakers are damaged so i requested for replacement on the same day and scheduled the pick up for 19-july-2017 timings 10am-1pm.
No one came to pickup the product on the scheduled time so i called amazon customer care. According to them they forwarded the complaint and told me that the pick up will be done on the same day (19-july-2017), but no one came so i called again in the evening. They told me the same thing. No pickup was done that day. Next day (20-july-2017) the same thing happened. I called amazon 4 times, hearing that the pickup will be done today itself, we will take strict action against amazon delivery and all those excuses.

Now they are saying the pickup will be done next day (21-july-2017).
Now i do not believe amazon is doing any effort to replace the product.
I have attached the scanned bill.
Hoping amazon will do something after this complaint.

I received a product which is too small and quality of product is not good. After that i initiated the product return request. Pickup guy came to nearest to my house but did not locate my address so went back. And then amazon customer service guys - prasana / samue on chat confirmed that i can return it back through my own courier partner and they will refund the same along with courier charges. Now its been more than 7 days but every one is making me fool and playing with it. Can anyone provide the solution? I received a call from amazon today and karthikeyan who was so rude and unprofessional told me that refund can not be done. Is it my mistake to accept the order from delivery boy when i was not interested in making payment of small product. After they false commitments given by amazon customer centre. See, i want refund else i will take it to the consumer court.

Order #[protected]

(A) lifelong power pro 500 watts mixer grinder with 3 jars : rs.1189/-
(B) prestige pcj 7.0 500 watt centrifugal juicer : rs.3199/-

I paid rs.500/- extra towards one day delivery for the above products but i did not receive the products till yet. I request you to refund me the rs.500/- taken for one day delivery.

Sir/madam :- please help me out in this matter i have received a soap instead the mobile phone i have ordered the same on 15th july yesterday my mother received the parcel when i reached my home after office and open the parcel then i found ghadi soap inside the phone box i shocked!!! It is a big fraud by amazon..

Details are mention below:

Details are mention below

Booked through id [protected]@gmail.com

Billing address:- d-14/16 rohini sec-7 110085.

Invoice number :- maa44-43980
Tn-maa[protected]
Invoice date - 15.07.2017.
Gourav verma
[protected]/[protected]

My order id is[protected] and it was ordered from [protected]@gmail.com

Dear sir,
I have ordered babes woman's combo of 3 mojaries on date 07/07/17 by order no.[protected]. As my order wasn't sent complete set of mojaries, i have returned the order and added my bank account for refunding the amount. But instead of submitted to my bank account your company shifted my refund amount to amazon account without my permission. This is totally illegal and the harassment to me who is your frequent customer. Therefore i request you to kindly refund my amount in my bank account, otherwise i have to move explore my further legal right as a customer. I hope amazon company will understand my problem and will refund my amount in my bank account.

Rgds,

Nitin mehta
Contact no. : [protected]
E-mail : mehtanit @rediffmail.com

I had purchase one plus 5 mobile phone from amazon on 15/07/2017 vide order no.[protected] i receive the mobile on 18/07/2017. But while operating i saw that the phone is having display problem while scrolling up and down so i called amazon customer care for returning the phone as it is the policy to take back the product within 15 days but i was told that they could not take back my phone and told me procdurem to download app in which they would check my phone and then reply, its a big cheting on the part of such a big company to dupe people. Even on that app i had seen so many comments of how amazon is fooling the people by refusing to take the product back. This is a very bad way on the part of such a company. Thinking of options to file a legal case.

Amazon delivered fake product which is not same as shown in images/videos.
As you can see in attached images there is product logo shown on website but not available on product delivered.

I purchased crocs olivia II women's ballerina shoes from the amazon site on the 1st of july 2017. Following delivery i realised it was not the same product i ordered and asked for a return pick. The pickup was scheduled twice and no person came for it. After i rescheduled the pickup a third time for the 8th of july 2017 someone came and picked up the wrong package without informing or calling up two days prior to the scheduled pick. I informed the amazon team immediately and was assured that the package will be returned . However after 6 follow up calls and explanations to 6 different ppl i was told today on calling again that the item will not be sent back as it had been disposed off. I would like to know why this has happened after repeated assurances everytime that the item will be returned. Eveything about this item was messed up right from delivery to pick up. I am a prime member of amazon and have been ordering from amazon for a long time. This experience has been very unpleasant and the responding amazon team have been extremely irresponsible giving vague replies everytime. This has also cost me financially and my confidence with shopping with Amazon is shaken. I would like someone responsible to please get back to me on this issue as soon as possible.
Loreta Pereira

It has been more than 24 hours that I have placed my order,
But it still showing my status as "not yet dispatched"
I didn't even get any courier details,
And the product didn't even dispatched,
My order number is:[protected]
I hope it will be dispatched soon.