Amazon India Complaints & Reviews

Order no #[protected] marks and spencer women's cropped navy pant-the item was returned on 29th july and i still have received no refund. Amazon's national escalation team is useless and do not even know how to match products with the order and track their returns thereby harassing customers. Amazon must start to outsource their customer service.

[protected] marks and spencer women's body blouse - the item was delivered on 2nd july and picked up on 8th july but refund has not been received so far. Initially amazon told me that the product returned was old and duplicate. Now i am being told that i have returned a pant for a blouse. They themselves don't know what they are talking.
Since the payments for both the above orders was made online by credit card, my bank is charging me on late fees and interest charges.

I had ordered a 5.5 inch mi note 4 @ rs.10998 but got a 5 inch one. I tried to return but no return policy exists. I called customer care but they plainly refused. I even told that kindly take this back n instead sent me honor 6x worth rs. 14000/- but they plainly refused. I am a regular n prime customer of amazon but deeply disappointed. Going against my friends advice of buying phone from flipkart i preferred amazon. Even flipkart returns the phone dn y not amazon. U customer satisfaction is a big zero. M feeling so cheated n the way customer care told we can't do anything.. U have to keep the phone. Its my hard earned money. I shall file a cheating case against amazon in consumer court. The seller is green mobiles from bangalore.
Regards
Amandeep digra
[protected]
[protected]@gmail.com

I have purchased a autofurnish car over for my new swift car from amazon.
After using 2 to 3 days when I felt car cover from my car, cover colour is coated on my car.After washing colour not disbursed from my car.i have contact to the amazon care but care executive told they are helpless for regarding same.

order id[protected]-5700360

Dear sir/ madam,

I have ordered a godrej masterblaster handwash 800 ml. The product reached courier office at silchar on 04 august 2017. The courier local called me (From [protected]) in the morning to confirm my name and address. He said that it was not possible to deliver the product on friday but they will deliver it on saturday (05 august 17). On saturday i called the gentleman, he said he could not do so as he is on leave today.
Today 07 august, the order status is "out for delivery", but i have yet to receive the product.

Most unfortunately, every time he fails to deliver the product, i receive email and sms saying "delivery was attempted but customer was not available".

If the product is not received in time after it has reached silchar courier office is extremely unfortunate.

Please look into this complaint very seriously.

With regards,

Dr siddhartha sankar dhar.

Department of chemistry,
National institute of technology, silchar,

This is a refurbished mobile and getting heat while charging and calls. Manufacturer says data/ apps were downloaded. Usually every mobile have Whatsapp, Facebook and misc.apps. I want to bring to your notice that on the Day 1 it got heated while charging with out any downloads and without sims/ Network interacted.

I ordered the following item:
Lof gift for rakshabandhan rakhi gifts hamper for brother and sister combo (Ceramic coffee mug rakhi and message card).

But, when it came,
The colour of the cup was different than shown. There was no rakhi or card along with it.

I expect a proper response from the company. I had it gift wrapped, and it can't be returned because i already figured gifted it. Hoping for some positive rectification.

Aghil ashokan
[protected]

I order lady loop cotton dress material but i got wrong product. After that i call customer care log complain about that matter customer suggest me refund amount due to wrong product deliver after that asked mode of payment payment i told him refund amount credit in your amazon pay wallet. Customer care said ok sir your refund credited in 5 working days in your amazon pay wallet. After pickup i got a message your refund amount send through cheque.
I call customer care again and talk to miss komal customer care executive she said your refund amount send by cheque then i told him your side committed by credit refund amount amazon wallet so why i got msg refund amount send through cheque but she did not answered my question. Please help me asp as possible.
Thanks.

I purchased harry Potter 7 book set from Amazon for 2379. In return i got a notebook of 7 rs. Speaking to the customer service advisor (mutu) for 2 hrs he hung the call on me and when called again the supervisor(sangeeta)was rude and kept telling i will disconnect. I asked for a replacement and was advised there is no replacement. As there was no option had to settle for refund.

I ordered one plus 5 (8gb +128 gb) midnight black phone from amazon on 27th jul'2017. I received a courier from amazon on 31st jul'2017 but when i opened a packet i was shocked to see that it had an invoice of one plus 5 but containing a iphone 6s 64gb rose gold box which was sealed open. When i opened a box it had iphone gold color and not rose gold.. I raised a complaint and informed to amazon on the same day and they assured me that the wrong product will be picked up on 1st aug. Since then i am chasing amazon madly and atleast called up 30 times but they everytime they take a pickup request and then reject it later on without even informing me. I specially took 2 days leave from office as the phone cost is too high i. E., rs.38000 but amazon is not willing to pickup that phone and everytime giving me an excuse that their courier company i. E., amazon transport service are rejecting the request without any reason.

I think amazon do not have any intention to sort our this issue and infact not even giving me either a replacement product or my hard earned money.

Sir i am md shamim and i have bought an backpack from amazon.in on 21 june 2017 i placed the order but due some reasons i returned the order to amazon.in on 27th june and they told me that i will get the amount within 2nd july but i haven't received it so i contacted them then they told that i will get it within 4th july but that time also passed and i not got the refund. Then i contacted the and the given me the refund reference numbers, they are
#[protected] and #[protected] for rs 445 and rs 50 respectively, and told me that to contact the bank's customer care and give them this numbers and they will locate your refund but when i contacted them they told that they cannot give any information through this and i have to contact amazon.in but amazon kept on saying that they have processed my refund and i have to contact the bank for that. But it's my money and it came from hard work so i tried the bank customer care once more and told that somebody sent me money (I told somebody not amazon.in) but it is not in my bank account yet then they asked me the medium of transaction then i told neft so they asked me the utr number but i have no utr number so i contacted amazon.in but they told me that there is no utr number and the refund reference number is the same as utr number but when i checked the internet the utr number is alphanumeric but the refund reference number is numeric so once again i contacted amazon.in and asked the utr number but they are not ready to accept and always telling that their billing team will contact me and the billing team is only telling that they have processed the refund and giving the refund reference number.
I am unable to help myself.
As a human please help me to get my money back as early as possible.
Please help me sir/mam.

Invoice number: dl-sdef[protected]
Order number:[protected]
Pan no of seller: byhps8941j

Heiii sir m purchase hp132 printer...in booking time no option of gst... Our invoice receive but in invoice no mention of my gst number.. I have problem in tax input.. So kindly request change my bill.. Give me new my gst number included bill number

Sir/madam
I ordered pop up toaster from amazon. It did not work properly so i called amazon's customer care on 26th july 2017 regarding my concern. The customer executive told me that we will send a person from amazon to your home and he will picked up your product. So i packed it.
After 3-4 days i do not got any response from them.
So i again called them on 2n august 2017, the amazon customer executive told me that we have not any records regarding your talks with amazon customer care executive held on 26th july 2017 and the deadline for raising return or refund is also passed. But our team will contact you within 24 hours. But till now i do not got any response from them.
Please help me. Amazon is trying to deceive their customers.

My order id is #[protected].

Sir, i have ordered a sony cassette player dated 12th july 2017, i pay for this 13065rs by debit card. Damage product delivered to me dated 29th july 2017. Many call for return this product to amazon customer service. But not a single satisfied response by the amazon. Very poor service by the amazon. Pls help me. I want return this product and my payment refund in my bank account as soon as possible. For any queries to me. Any time contact to me [protected]

Order placed: 29 june 2017
Amazon.in order number:[protected]
Order total: 1, 499.00
Dispatched on 1 july 2017
Items ordered price
1 of: autofurnish anti skid curly car foot mats (Beige) for mahindra xuv 500
Sold by: autofurnish india

I had asked for return & refund along with pickup, to which the seller generated the return label. No one turned up for pickup even after 4 requests and now the return time has expired.

This is not expected of amazon and they are answerable for the issue.

I had returned the item 1 month ago but still there was no email or message. I tried to cancel but it was showing 0 rupees and i thought that the money won't be returned and my money is wasted. I tried to call customer service but they were recording voice and i have not any reply from them either. The cost of headphones was 2000 rupees and next whenever i get damaged product then i will directly ask for refund and buy the product from flipkart.

Order: friday 21 july 2017 /[protected]
Items: vip norway polyester 38.5 ltrs blue travel duffle (Dftnor57blu)

The product was ordered on 21st july with expected delivery on 25th-26th july. I had asked for a delayed delivery on 30th-31st july as i was unavailable. Even after multiple escalations delivery of the product looks grim. The customer care assures of the delivery in 24hours or a call back in 3-4 hours and neither has happened so far till 5th aug.

And the worst part is one of the executive when requested for an escalation on the issue says "only the voice would change and the resolution would not". I personally feel this is the rudest possible statement one can make to a customer looking out for a resolution.

I have booked honor 6x mobile on july 19, it was not delivered, later i contacted them and checked, they replied that the product was missed in transit and the order got cancelled. Later i asked them to refund my money.

Even after 20 days from date of order, i have not recieved money.

I personally called the customer service and asked to refund. Till date i they have not refunded the amount.

My order #[protected] is not delivered but in amazon web site it shows delivered to customer. It is not at all delivered to my address and none of my neighbors collected this. It was shipped partly. One via indiapost which is delivered and another was via amazon transportation which is undelivered but amazon claiming it as delivered. I want refund for this immediately.

I am never going to order from amazon again.

I bought lenovo vibe k5 21 june 2017. Because of delay problem i cancel that mobile.17 july they refund my money but in my account that money does not come. They gave me reference number[protected]. When i go to the bank they say it's not my broblem you should talk to amazon. When i talk to they say talk to bank. I don't know what to do that's why i am complaing. Please resolve this problem.

With a certain order i placed first i got mail seller is not able to deliver, later person to receive is not available. Than i went to amazon app to cancel order, there was no option for cancel so i placed refund request. On the day when return (As not delivered till now so return from mid place or seller only) should have been initiated i got mail order is delivered. Customer care are not able to see those mails, means customer care of no help only job to check mail and tell you. My money is blocked. Waiting to get that back