Amazon India Complaints & Reviews

I ordered an item on aug 1, which was supposed to be delivered on 5th aug.
Today is 9th aug and even after multiple attempts to contact amazon, i am unsuccessful in getting my package.

Order no : order#[protected]

What is their liability in case they are not able to deliver the package..

On website, it shows "out for delivery" since last 3 days..

Dear sir
My name is arvind kumar having order no order #[protected].
The issues is my registered mobile is left at home yesterday. Delivery person - name ravi ([protected]) - i have personally called 25 times and ever registered complaint at your customer care center through chat & phone & email. They have ensure that shipment will be delivered on 08th by eod.

I have personally added my contacts no [protected] but no one called me but updated fake attempt on website.

I have send this gift on birthday celebration. Because of amazon delivery service everything loss.

I will ensure that suggest every one no one should do shopping with amazon.

I have personally ensured by your guys by shipment delivered but i don't think any benefit would be.

Even i am ready to self collect shipment from your delivery hub. Neither you helped me nor you are providing any support.

If i will not get shipment then i will force to legal way now i will demanding harassment cases.

Tracking #:[protected]

Arvind
[protected]

Dear sir we purchase aquaguard online and received a damage product.
we are contacting from one month to everyone but no responce and no one came till now..please help

we are contineously in touch with eureka forbe customer care number and they always said that within two days that person will come and resolve the problem...

My location is as defined in my order placed, with no change in my contact address, none of your agents had a problem locating my residence, for home delivery on earlier occasions,

Awaiting a positive response to my request, and hoping for an early resolution, i have approached all the metrics of the organizational hierarchy best known to me, please do the needful, thanking you in early anticipation,

I have purchased an matrix vision pro308 epabx system 20th march 2017.

It stopped working from last june 2017, i contacted seller to provide invoice but it was not responding me, i get in touch with amazon they everytime make an excuse that they are working on it and it will take a week to get the things done.

But now its almost 60 days passed but i have not received any invoice nor anyone contacted me.

This unfortunate that i had received a dead xolo handset and had given complaint in amazon. They have given state that they representative will call me.. Now it is 72 hr i. E three day. Till now none from amazon called me.

I feel it is ture that amazon is selling dead set and taking customers for a hot ride.

I stronly feel amazon had cheated me..

Pls help to get my refund...

Srinath rajula
Contact no. [protected]

3 august.. I ordered ratanjoot. From amazon... Delivery date was 7august... But not delivered... Know that is showing excepted delivery date... 12... Y
Why... What is this...
And sometimes it's showing.. This product won't deliver in this area... Pleas select another seller... After choosing another seller same problem is there... Y it's happening...??? I want solutions of my problems... I[censored] can't solve... Then wht is use of online services.

Yesterday i ordered sir corbett men's tan oxford lace shoe. Order no. (#[protected] of rs.1, 079.00. I paid the amaont through net banking. But for some reason i cancelled the order after few minutes i got a massage from them that they refunded my money but in my back account i didnt see any refund in it. Please help me to get back my money

Order no #[protected] marks and spencer women's cropped navy pant-the item was returned on 29th july and i still have received no refund. Amazon's national escalation team is useless and do not even know how to match products with the order and track their returns thereby harassing customers. Amazon must start to outsource their customer service.

[protected] marks and spencer women's body blouse - the item was delivered on 2nd july and picked up on 8th july but refund has not been received so far. Initially amazon told me that the product returned was old and duplicate. Now i am being told that i have returned a pant for a blouse. They themselves don't know what they are talking.
Since the payments for both the above orders was made online by credit card, my bank is charging me on late fees and interest charges.

I had ordered a 5.5 inch mi note 4 @ rs.10998 but got a 5 inch one. I tried to return but no return policy exists. I called customer care but they plainly refused. I even told that kindly take this back n instead sent me honor 6x worth rs. 14000/- but they plainly refused. I am a regular n prime customer of amazon but deeply disappointed. Going against my friends advice of buying phone from flipkart i preferred amazon. Even flipkart returns the phone dn y not amazon. U customer satisfaction is a big zero. M feeling so cheated n the way customer care told we can't do anything.. U have to keep the phone. Its my hard earned money. I shall file a cheating case against amazon in consumer court. The seller is green mobiles from bangalore.
Regards
Amandeep digra
[protected]
[protected]@gmail.com

I have purchased a autofurnish car over for my new swift car from amazon.
After using 2 to 3 days when I felt car cover from my car, cover colour is coated on my car.After washing colour not disbursed from my car.i have contact to the amazon care but care executive told they are helpless for regarding same.

order id[protected]-5700360

Dear sir/ madam,

I have ordered a godrej masterblaster handwash 800 ml. The product reached courier office at silchar on 04 august 2017. The courier local called me (From [protected]) in the morning to confirm my name and address. He said that it was not possible to deliver the product on friday but they will deliver it on saturday (05 august 17). On saturday i called the gentleman, he said he could not do so as he is on leave today.
Today 07 august, the order status is "out for delivery", but i have yet to receive the product.

Most unfortunately, every time he fails to deliver the product, i receive email and sms saying "delivery was attempted but customer was not available".

If the product is not received in time after it has reached silchar courier office is extremely unfortunate.

Please look into this complaint very seriously.

With regards,

Dr siddhartha sankar dhar.

Department of chemistry,
National institute of technology, silchar,

This is a refurbished mobile and getting heat while charging and calls. Manufacturer says data/ apps were downloaded. Usually every mobile have Whatsapp, Facebook and misc.apps. I want to bring to your notice that on the Day 1 it got heated while charging with out any downloads and without sims/ Network interacted.

I ordered the following item:
Lof gift for rakshabandhan rakhi gifts hamper for brother and sister combo (Ceramic coffee mug rakhi and message card).

But, when it came,
The colour of the cup was different than shown. There was no rakhi or card along with it.

I expect a proper response from the company. I had it gift wrapped, and it can't be returned because i already figured gifted it. Hoping for some positive rectification.

Aghil ashokan
[protected]

I order lady loop cotton dress material but i got wrong product. After that i call customer care log complain about that matter customer suggest me refund amount due to wrong product deliver after that asked mode of payment payment i told him refund amount credit in your amazon pay wallet. Customer care said ok sir your refund credited in 5 working days in your amazon pay wallet. After pickup i got a message your refund amount send through cheque.
I call customer care again and talk to miss komal customer care executive she said your refund amount send by cheque then i told him your side committed by credit refund amount amazon wallet so why i got msg refund amount send through cheque but she did not answered my question. Please help me asp as possible.
Thanks.

I purchased harry Potter 7 book set from Amazon for 2379. In return i got a notebook of 7 rs. Speaking to the customer service advisor (mutu) for 2 hrs he hung the call on me and when called again the supervisor(sangeeta)was rude and kept telling i will disconnect. I asked for a replacement and was advised there is no replacement. As there was no option had to settle for refund.

I ordered one plus 5 (8gb +128 gb) midnight black phone from amazon on 27th jul'2017. I received a courier from amazon on 31st jul'2017 but when i opened a packet i was shocked to see that it had an invoice of one plus 5 but containing a iphone 6s 64gb rose gold box which was sealed open. When i opened a box it had iphone gold color and not rose gold.. I raised a complaint and informed to amazon on the same day and they assured me that the wrong product will be picked up on 1st aug. Since then i am chasing amazon madly and atleast called up 30 times but they everytime they take a pickup request and then reject it later on without even informing me. I specially took 2 days leave from office as the phone cost is too high i. E., rs.38000 but amazon is not willing to pickup that phone and everytime giving me an excuse that their courier company i. E., amazon transport service are rejecting the request without any reason.

I think amazon do not have any intention to sort our this issue and infact not even giving me either a replacement product or my hard earned money.

Sir i am md shamim and i have bought an backpack from amazon.in on 21 june 2017 i placed the order but due some reasons i returned the order to amazon.in on 27th june and they told me that i will get the amount within 2nd july but i haven't received it so i contacted them then they told that i will get it within 4th july but that time also passed and i not got the refund. Then i contacted the and the given me the refund reference numbers, they are
#[protected] and #[protected] for rs 445 and rs 50 respectively, and told me that to contact the bank's customer care and give them this numbers and they will locate your refund but when i contacted them they told that they cannot give any information through this and i have to contact amazon.in but amazon kept on saying that they have processed my refund and i have to contact the bank for that. But it's my money and it came from hard work so i tried the bank customer care once more and told that somebody sent me money (I told somebody not amazon.in) but it is not in my bank account yet then they asked me the medium of transaction then i told neft so they asked me the utr number but i have no utr number so i contacted amazon.in but they told me that there is no utr number and the refund reference number is the same as utr number but when i checked the internet the utr number is alphanumeric but the refund reference number is numeric so once again i contacted amazon.in and asked the utr number but they are not ready to accept and always telling that their billing team will contact me and the billing team is only telling that they have processed the refund and giving the refund reference number.
I am unable to help myself.
As a human please help me to get my money back as early as possible.
Please help me sir/mam.

Invoice number: dl-sdef[protected]
Order number:[protected]
Pan no of seller: byhps8941j

Heiii sir m purchase hp132 printer...in booking time no option of gst... Our invoice receive but in invoice no mention of my gst number.. I have problem in tax input.. So kindly request change my bill.. Give me new my gst number included bill number

Sir/madam
I ordered pop up toaster from amazon. It did not work properly so i called amazon's customer care on 26th july 2017 regarding my concern. The customer executive told me that we will send a person from amazon to your home and he will picked up your product. So i packed it.
After 3-4 days i do not got any response from them.
So i again called them on 2n august 2017, the amazon customer executive told me that we have not any records regarding your talks with amazon customer care executive held on 26th july 2017 and the deadline for raising return or refund is also passed. But our team will contact you within 24 hours. But till now i do not got any response from them.
Please help me. Amazon is trying to deceive their customers.

My order id is #[protected].