Amazon India Complaints & Reviews

This mail is to inform you that i ordered redmi 4 3gb 32 gb on 6 june 2017 but due to some other option i returned this item to amazon but yesterday i got message that your order is delivered at your address
But problem is that i didnot recieved my order somewhere fraud is happened with your service please check the matter. Y order id is[protected]. Name-prateek sharma.

Order no :[protected] we order 18 may2017 & product recive 22 my 2017, but product are not sutabe for my phone because recive product is small size not like my order requiment so i cancel my order and order cancelation are properli don & product picak from me 28may 2017 & not give me any refund &replacement of product, regarding this isseu we complain 5time but ever time type problem say me and give 48hur weighting time for refund but now say you are not recive item if you recive then give prof then we give your refund and rs219
Refund any other product so plezes do any action regarding this isseu

Samsung galaxy tab e sm-t561 tablet (9.6 inch, 8gb, wi-fi+3g+voice calling), pearl white (New) i return this item on friday but still now i din't get any information regarding this so will you please tell me or inform me about the collection of my item from my home, how much it will take time and how it will be collected from me. Do they call me before they come for collect my item. Or it's just a false statement that they will collect it. I am in dark and worried about my lose. I want to bye a camera by this payment so there is no lose for the company therefore please help me to full fill my needs.

Oder id[protected] product returned as on Jun 4, 2017 due to product default
today is 19/06/2017 yet i have not received my refund

cheque provided as on 13/06/2017 cheque no. 049674 was rejected
i requested them to transfer by neft yet i have not received any refund or response from them.

I purchased diplomat epbax system fro amazon n 2nd ay 2017.
Due to renovation work was in process i tried to install the instrument on 16th june and i found it as damaged.
I called amazon customer care but they gave a very casual answer that i have to contact the seller. Now the seller is itself an online seller of kind of product. I tried to contact the but they are not answering.
It is really unfortunate that amazon is mediating for kind of seller who is selling damaged products and not answering.
I strongly recommend people to avoid shopping from amazon as they are cheating people by selling cheap and damaged products.

My place the order 4th april17 item name jsny shoot n score arcade basketball and received very late that time is 19 th may (After days) same day i complain material item wrong size received that cost rs around rs 7 thousand my booked material cost rs 15, 155/-and item was damaged condition how to use i complain every day customer care (Phones) mail also still my problem is not solved,

Regards

Srngraju

To,
The chief branch manager
Hdfc bank
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 649 rupees and 548 rupess was successfully processed on 1st july 2017 to my account. This amount should have been credited to my hdfc account by now, but i have not received the refund till now.

I have called the hdfc bank of india customer service and also emailed all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.

I ordered this phone from amazon online and got it on 15th june, 2017. However to my dismay i got a mobile which had problem on charging, it started hanging and the phone was vibrating. So immediately i contacted the customer care to return back my product and initiate a refund. On 16th june, a pick up was scheduled but when the pick up guy came to collect the product he denied to take it back. I dont know what kind of nuisance is this.
I am utterly disgusted with the service of amazon

Dear sir,

I have placed an order on 22-march-2017; but the amazon did not deliver the item till 18-may-2017.

After some days (2-jun-2017) when i asked again amazon wrote me "the order has been delivered".

Amazon has delivered the order to wrong person.

I wrote to amazon many times to provide the name of the person who received the order but amazon did not share the details.

During this time my investigation was being continued and after couple of days i found that order in the office admin.

When i open the packet i found wrong item.

Now i want either replace the item as per describe in the website or return the order,

But amazon making excuse and wrote me :
"the seller does not have to accept a return because the return time frame has passed."

I wrote to amazon that the return time frame has passed because of you and you (Amazon).

I request you kindly look into this matter.

Thanks,

I placed on order with amazon.in on 27th april 2017 - costus igneus, insulin - plant 2 no - order #[protected] thru "nursery live"
The plants never arrived and when i checked, the status shows delivered - but no one at my home or neighbours received it.
When i try to post a complaint on amazon portal, i get a reply mail, repeatedly saying that

"message not delivered
There was a problem delivering your message to [protected]@googlemail.com. See the technical details below, or try resending in a few minutes."

I consider that amazon is cheating a loyal customer with a double whammy - (A) by not delivering a material for which i paid in advance and (B) not allowing me to complain.

This is highly unethical and pathetic behaviour. Why amazon treats its indian customers differently?

I placed an order in april for an apple watch, but i received the package in tampered condition and the product which i received was fake.
I sent snapshots to both seller and amazon. They said they will do the refund in 3-5 working days.
Its been 3 months the issue is still being escalated, whenever i call they give different answers and they say they will arrange a call back for me, but i get a replay through email from buyer guarantee team.
The issue is still pending the amount is around 34000rs/- huge amount. Still awaiting the refund no proper solution from amazon whatsoever frustrated.
Please help
Regards
[protected]

This was third class experience on online purchase. Amazon sold faulty product to me worthrs 27000. No one responding on custmer care of oneplus. Went three times service center and done formatting but still problem remains.
I thing amazon started cheating customer. If not than pls help to replace my 7month old phone.
Rgrds
Rajesh
[protected]

Order date
18-may-2017
Order #
[protected]
Order total
410.00 (1 item)
Return details
Replacement complete
We’ve received your return. Your replacement is complete.
Kapa silk smooth finish [full coverage] all sides protection slim...
Kapa silk smooth finish [full coverage] all sides protection slim... 360.00
Qty: 1
Sold by: iaccessorize india,
Sir replacement is show complited but don't recive any product after replacement order & don't got (Take) refund. Alredy 4time complent but does not any reponce by company

Order no.[protected] john richard combo of eagle blue roti maker get free red dough maker
Sold by: guruji trading company seller return policy
Shipped: may 23, 2017
Quantity: 1
This item is no longer eligible for return.
The return window closed on jun 7, 2017.
View return policy

Earlier when retrun date was initiated no one come to pick the item i informed about that personally to amazon that i will be out of station for 15-20 days so can i refund the product after 20 days than your custmer care cell assured me that there will not be any problem. And now it says that item is no longer eligible for return.

Hi,

I ordered the khadisure bhringraj powder 100g from amazon.in, order #[protected] ordered on may 21, 2017.

The seller promised to deliver the product by 2nd june but he never did. I tried contact him several times via email but every time he told he is delivering the product which never arrived. He keeps giving one or other reason of not delivering the product and has still not yet delivered.

I had been waiting for this product so long and it has resulted in lost of my time. Please provide me a resolution with refund/return.

Thanks
Sudeep rajpoot

I ordered 6th edition of quantitative aptitude book. But i got 7th edition. I told them to returne and refund. But they told me for self return and they would refund. But self return service is not possible for me. Many more problems there in self return service. If return is not possible by them then why do they issue book in my pincode? Amazon should have return order service like other site. And i want to refund order.

I hav booked a mac book on 15th june 2017 phone no [protected]. The order was suppose to deliver on 16th june. Amazon has blocked my account &now not replying, no message. Required order to be dispatched on urgent basis.
Regards
Himanshu chauhan
[protected]

I had ordered product, details as below:

Product - moto turbo charger for moto g4 plus 25w 2.8 ampssuper fast rapid charger
Seller - weird combo

From amazon india on 22nd jan 2017. I am yet expecting same from seller. Contacted seller 4-5 times since then to refund, but there is no response from seller and nor from amazon.

Amazon order no:[protected]

Redmi 4 32gb was delivered on  30th may.

Only after few days i put the sim in it and observed that in this phone sim card is not detecting and the phone automatically got switch off some times.
I tried to initiate a return, but for mobile phones amazon asks to download the smartchk app from the orders/returns page and test with it. But i mistakenly installed on my old phone. Called customer care they told to install this on new phone. Tried a lot  but end up with  the error - invalid pin.
I called the customer care several time they told you installed smartchk on old phone. Thatswhy it dont detect on new phone.

And they can return only through this smartchk app.
Feels like cheated by amazon.. And think this was trick to reduce the return of the defective product.

The product has a return by date of june18.
I just want to return a product that has issues and get a refund.

I feel amazon is intentionally delaying the process so that i will not be able to return the product by june 18.

Tired of the usual replies that i get from their customer service executives.

Continuously following up for refund of a very small amount rs.355/- but there is no respond from your side. I am a regular customer & i think i have done a great mistake to purchase from your site and if i will not get my refund then i will file a case on consumer court and will instruct to all my colleagues through our over all plant in india not to purchase any product from amazon site.

The detailed communication i am attaching as follows

Here is a copy of the e-mail that you sent to magicdeal. Please allow 2 business days for the seller to respond.

Order id[protected]:
1 of generic children desktop basketball mini shoot and score game fun office family toy gifts [asin: b01mg4qabw]

— begin message —

Listed below are all the details regarding this order.

Order #:[protected]
Problem: materially different
Purchase date: 25 may, 2017
Shipping service level: eco in mfn

The problem involves 1 item (S).

Item 1
—
Order-item-id:[protected]:
Product name: generic children desktop basketball mini shoot and score game fun office family toy gifts
Sku: 57010861mg
Quantity: 1
Gift wrapped: no
Item price: rs.315.00

Delivery details:

Shipping 1
—
Delivery date: 25 may, 2017
Carrier: shipmethoddtdc
Tracking number: x21447227

My additional comments are as follows :
"it is not a adequate product. It is a poor quality product as i was saw in screen, it is incorrect & it is very bad product. I am not believing how amazon is breaking our faith as a regular customer. I specially request you to refund my money for this product. Your early action will be highly appreciated."

—

Regards,
Amazon.com buyer

— end message —

For your information: to help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through amazon.in for two years. This includes your response to the message above. Amazon.in uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.

We want you to buy with confidence anytime you purchase products on amazon.in. Learn more about safe online shopping (http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected] and our safe buying guarantee (http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected].