Amazon India Complaints & Reviews

Fraud company..I have order a printer from amazon but the product is not working from the day when it's arrived. I have given lots of complain in amazon toll free number but they just reschedule from one day to another of returning there product by not sending their delivery boy to pick up their product, it been 12 to 15 day.I try my best to make their call centre team to understand my problem and return this delivery, but there irresponsible and unprofessional behaviour show how amazon works. They sell duplicate product on their site and when customer urge to return this product they just reschedule it

I ordered two dress materials from Amazon site online. Payment made online of rs 1800 and rs 1499. Not a single order delivered. I contacted Amazon for refund.
First they refused and said both orders delivered. But on frequent contact they refunded me rs 1800 of one order. And now they dont want to refund remaining rs 1499. Saying again that order delivered.
I want to complain about this and want my maney back. Please help.

This is regarding the order #[protected]. I ordered panasonic 101.6 cm (40 inches) th-40d200dx full hd led tv from amazon. The product delivered was damaged. I placed return request several times but the pick up is still not done. They are not even replying now. I am suffering from monetary loss as well as my time in mailing them and calling them is getting wasted. I am attaching few emails from their customer care regarding pick up and also report from panasonic department that the panel of the tv was broken.

Please solve the issue asap.

Amazon india — replacement of broken product

1 review
Ni niharika lal on jun 2, 2017
Mark as resolved

Since long i am contacting seller customer care but i am not getting any solution from him. I have purchase nilkamal storage cabinat from amazon. I found damaged product. I want to replace the same to amazon. Order id of the product is[protected]. Seller is asking me to courier the product. It is very heavy. Already my rupees are stucked with amazon. And they are asking me to stuck further more rupees by sending the goods through courier. I m leaving this site. I m going to use that broken product at last i want to say only one thing that i hate amazon it was really a very bad experience for me

Since long i am contacting seller customer care but i am not getting any solution from him. I have purchase nilkamal storage cabinat from amazon. I found damaged product. I want to replace the same to amazon. Order id of the product is[protected]. Seller is asking me to courier the product. It is very heavy. The product cost of this is 1835/- and the courier charge is 3500/-. Already my rupees are stucked with amazon. And they are asking me to stuck further more rupees by sending the goods through courier. I m leaving this site. I m going to use that broken product at last i want to say only one thing that i hate amazon it was really a very bad experience for me.

I have ordered phone on 14May with full payment,
committed delivery date was 22May but not received my order.
Later on date changed to the 26May but again not received my order.

Then I complained to customer care and response is very poor, the told that courier lost in the transit then I was contact to senior person but he disconnected phone without any solution.

Again I call again to cancel my order then they kept my phone on hold for more than half hr. and confirm that they will cancel my order and refund my amount. But still I have not revived my amount and not my order.

Very unexpected from such a company.

Product purchased during diwali cashback offer 10% cash back but still cashback not received kindly take action as soon as possible.

Product description
Lenovo vibe k5 (Silver, 16gb)
Ordered on 28-oct-2016
Prestige pcj 7.0 500-watt centrifugal...
Amazon [protected]@gmail.com
Schedule date of cashback-31st march

I request you to kindly take action as soon as possible

Hi, i ordered a product from amazon india, however, delivery boy rajendra denied to deliver when i ask him i will complaint he said nothing will happen by complaint. I called customer service and spoke with dipsika she was pathetic and gave me all incorrect information, and gave me false assurance you can listen the call recording, she said i will assure you that you will get your product delivered definitely and on next day she sent an email stating order is cancelled due wrong address, everything get delivered properly this delivery has been cancelled intentionally by delivery agent rajendra, and unhelpfulness of dipsika, if you believe in your brand amazon i want you to take strict action against them please or i will loose my faith in amazon, and i want the product which is cancelled free of cost now.

Who is a delivery boy? As most o[censored]s in simple words will answer the one who delivers parcel to your residence. But it was not in the case of the order i placed on 30th may 2017. I order a fidget spinner - green apple (Orange) which arrived earlier than expected that was today 1st june 2017 and it was of good quality as well. I am lodging this complaint not against the quality but the quality of the way it was delivered. The delivery man called me over phone and asked me to come and take the parcel. The place was 5 minutes of walkable distance to me. But i suppose we pay delivery chargers for a home delivery not an out delivery. The delivery man named mr. Agyatkumar ashok sharma from blue dart express limited told me that he had other deliveries too and he is calling most of them at the said place (Big cross, uttan naka, bhayandar west). If it was a case of the delivery man not finding the residence i would still have the courtesy to walk out of my home and guide him. But what is the use of online sites when a delivery man like mr. Sharma asks to come out to the said place and take the delivery without putting the efforts in finding the residence. He also gave an excuse that it was chawl system but it was not because here there are bungalows not chawls. And to be fair a chawl, bungalows or buildings shouldn't make any difference when it comes to delivery. E-commerce is meant to provide shopping at one place and reduce efforts of physically shopping but i guess delivery man like this one is going to change the perception of most of the customers and stop purchasing online. Overall he was rude wen questioned him about home-delivery and paying the charges for home-delivery. If i wished i wouldn't take the order or either not pay the delivery charges to teach him a lesson. But yet as the fidget spinner was for my younger sibling who was just 11 yr old and was eager to have it so i accepted and paid the exact money with delivery charges. The suprising fact was my neighbour too had placed an order and the delivery man had her parcel too. Knowing this i lost my temper as well as my neighbour as he had no efforts put into finding the residence at all and was rude in talking as well. I couldn't even expect a sorry from him as he was way too rude.

Sir my amazon. In id is [protected]@gmail.com i got a gift card from my father office i reedemed it and went on to order printer and decided to pay extra money with debit/credit card option. They block my account and told to give details of card which i dont have despite of many efforts by phone call and mails they told us that it is done by their account team and coustomer soupport cant do anything in it i mailed to given id but every time they forward the same mail without understanding content of my mail

Plz understand my problem and plz resolve it fasts

Regards

The company amazon says the the refund for the particular item is deposited back to my bank of baroda debit card but the same is not in my account, its been 10 days i m still waiting for the refund, the bank says we cannot help and the amazon has just given the reference number is 4947742091356605403062 & Auth Code: 203329, stating that u contact rbi and compalin them as to why the money is stuck, the amount of refund is 11, 931Rs!! Kindly plz help

Since long i am contacting seller (Sports hubb) but i am not getting any solution from him. I have purchase situp bench ab chruncher from amazon. Quality of the same was found very poor. I want to return the same to amazon. Order id of the product is[protected]. Seller is asking me to courier the product. It is very heavy. Already my rupees are stucked with amazon. And they are asking me to stuck further more rupees by sending the goods through courier. Hope this site can help me to get the pick up facility & refund

Ankita kansal
[protected]
Amazon's registered no. [protected]

Dear sir.

I have purchased one mobile from amazon india, which i want to return, but inspite of several times cancelling the order, the order is not cancelled till date, and they are not giving me proper response, kindly guide me in this matter.
Thanks
Rajan kriplani
[protected]

From:
Sent: sun, 28 may 2017 10:25:03
To: [protected]@rediffmail.com
Subject: your amazon.in order #[protected] is out for delivery

Amazon
Your orders | amazon.in
Shipment tracking
Order id:[protected]
Hello rajan kriplani,

We would like to inform you that your order is/are out for delivery. You will receive your shipment by the end of the day.

Your package is shipped by amazon transportation services and the tracking id is[protected].

Please note that a signature is required for the delivery of the package. If no one will be available to sign for this package, you may wish to make alternate delivery arrangements with the carrier.


Track your package
Rajan m kriplani
Plot no.16, katol road, surana layout, raj nagar, sbi colony
Raj nagar
Nagpur, maharashtra 440013
India
Package contents

Redmi 4 (Black, 16 gb)

I am still waiting for the refund for order:[protected]. At the time of purchase, I sent different emails to seller to be sure about delivery date. He confirmed the 15th of May. Finally, they shipped the sofa on 15th. So I cancelled it. I called Amazon India CC and talked to them, and to the furniture team and escalation. They lied to me by saying: "don't worry Sir, we will call you back before 24hrs". I am still waiting. And the so-called A Z claim was filed 1 week later than expected and promised... So the refund is not with me. They keep saying they proceeded with it, but the true is that the money is with them, not with me.

And about order[protected], the seller sent the sofa in a completely different shade. I phoned him and he said that the delivered shade is what I ordered. So I proceeded with the return.

And the last surprise is the suspension of my account, although I have always paid my orders, I have never accepted a parcel not addressed to me, etc.

It is impossible to get an appropriate answer from Amazon India, irrespective of my lack of payment problems, my almost 2 lakhs spent with them during the last 6 months. I do not know how they allow such cases to happen.

I am planning to escalate my issues to a more global level, as other countries, if contacted their CC, they try to assist and offer help as they understand this is not possible.

Dear team,

Greetings!

I ordered honar 6x (Gold 64 gb) on 11th of may 2017, payment was successful and there was a technical error from amazon. I contacted more than 5 times to deliver this product but no action has been taken and they informed me wait till 29th may 2017 to replace the product. It is more than 20 days from today and i haven’t received the product at.

Please could you do something which has action on it and give me an update when will be the exact date to be deliverer.


Thanks,
Basheer ahamed.
Mobile number: [protected]

Hello, i had ordered three health product at once,[protected], from amazon as usual, on 31st my they deducted the money from my account as well, and today on 1st june they canceled the order!! Saying that order limit exceeded!! But i need those! And the customer service person says, the money will be credited to your acc, i said i don't want the money i want the product.. He said after the money is credited! This is utterly rubbish, and those are my protein supplements! Now i shall have to order when they credit my payment..?? This is immensely annoying.

I ordered Agro Fresh Thin Avalakki, 1kg (Poha) (order ID #[protected] with one day delivery guarantee as I paid for Prime membership but Amazon didn't make it deliver, and at there end they are making status delivered.and in past also same thing has happened, and still they are arguing.

Instead of trying to resolve my issue and giving some compensation...Amazon executives making an arguments with there delivery.
What is the benefit of Prime membership?
if product not got delivered on a said date..and even they are floating false communication of delivery status .Attached is the snap of false delivery status in actual no product got delivered

I am using since from 2years amazon and i found it to a good company but later i came to know that when i was ordering my product as a mobile product and when i am going to purchase that then the option is coming that — sorry the item cant be delievr to your pincode but the other products like books, clothes, accesories and etc... So if my books and other things can be deleieverd to my pincode -272207 then why cant the mobile can be delieverd so i request you to please shipp my mobile as a product to my pincode — 272207 plz kindly do it earier (I have given the image also) plz see that

I have placed an order in Amazon India and delivery date given for 30th may 2017 but product was not delivered on date and they excused and assisted to wait for 1 more day as said waited whole day on 31st may 2017, but people still didn't took it on priority. They are saying again same dialogue to wait and blah blah. So called on 31 may night and one of the leadership executive has said like while registering we agree to terms and conditions while registering and in Amazons T and C's it is mentioned as if product is not delivered on estimated time and date they will be having 3-4 days to deliver the product and when asked the executive where it is mentioned they were unable to guide me to that page and unfortunately call got disconnected. After waiting for 5 minutes of that call again called customer care and again one of the leadership executive Mr.Anand Rao has guided me that particular date will not be mentioned but they can contact Amazon customer care and they will say when they will deliver the product. So the point is they will not deliver the product on time and will give fake promises and while managing customer they will provide false statements it's just a kind of #########. I have been customer of Amazon from long time don't know why they will do such crap things. I dont think I can suggest any of my knowns to Amazon.Worst experience ever faced.

I have made a few purchases from Amazon India in past few years and I believe I have provided honest and unbiased reviews on various products purchased on Amazon. All my review contents were reviewed by Amazon and published online.

Recently while trying to check back on my reviews I found that some of my earlier reviews that were approved and published have been removed by Amazon.

amazon may have a reason to do so which I don't question, however there was no notification to the reviewer. Amazon may like to introduce such a policy to notify the reviewer with reason as to why the review was removed.