Amazon India Complaints & Reviews

I ordered this phone from amazon online and got it on 15th june, 2017. However to my dismay i got a mobile which had problem on charging, it started hanging and the phone was vibrating. So immediately i contacted the customer care to return back my product and initiate a refund. On 16th june, a pick up was scheduled but when the pick up guy came to collect the product he denied to take it back. I dont know what kind of nuisance is this.
I am utterly disgusted with the service of amazon

Dear sir,

I have placed an order on 22-march-2017; but the amazon did not deliver the item till 18-may-2017.

After some days (2-jun-2017) when i asked again amazon wrote me "the order has been delivered".

Amazon has delivered the order to wrong person.

I wrote to amazon many times to provide the name of the person who received the order but amazon did not share the details.

During this time my investigation was being continued and after couple of days i found that order in the office admin.

When i open the packet i found wrong item.

Now i want either replace the item as per describe in the website or return the order,

But amazon making excuse and wrote me :
"the seller does not have to accept a return because the return time frame has passed."

I wrote to amazon that the return time frame has passed because of you and you (Amazon).

I request you kindly look into this matter.

Thanks,

I placed on order with amazon.in on 27th april 2017 - costus igneus, insulin - plant 2 no - order #[protected] thru "nursery live"
The plants never arrived and when i checked, the status shows delivered - but no one at my home or neighbours received it.
When i try to post a complaint on amazon portal, i get a reply mail, repeatedly saying that

"message not delivered
There was a problem delivering your message to [protected]@googlemail.com. See the technical details below, or try resending in a few minutes."

I consider that amazon is cheating a loyal customer with a double whammy - (A) by not delivering a material for which i paid in advance and (B) not allowing me to complain.

This is highly unethical and pathetic behaviour. Why amazon treats its indian customers differently?

I placed an order in april for an apple watch, but i received the package in tampered condition and the product which i received was fake.
I sent snapshots to both seller and amazon. They said they will do the refund in 3-5 working days.
Its been 3 months the issue is still being escalated, whenever i call they give different answers and they say they will arrange a call back for me, but i get a replay through email from buyer guarantee team.
The issue is still pending the amount is around 34000rs/- huge amount. Still awaiting the refund no proper solution from amazon whatsoever frustrated.
Please help
Regards
[protected]

This was third class experience on online purchase. Amazon sold faulty product to me worthrs 27000. No one responding on custmer care of oneplus. Went three times service center and done formatting but still problem remains.
I thing amazon started cheating customer. If not than pls help to replace my 7month old phone.
Rgrds
Rajesh
[protected]

Order date
18-may-2017
Order #
[protected]
Order total
410.00 (1 item)
Return details
Replacement complete
We’ve received your return. Your replacement is complete.
Kapa silk smooth finish [full coverage] all sides protection slim...
Kapa silk smooth finish [full coverage] all sides protection slim... 360.00
Qty: 1
Sold by: iaccessorize india,
Sir replacement is show complited but don't recive any product after replacement order & don't got (Take) refund. Alredy 4time complent but does not any reponce by company

Order no.[protected] john richard combo of eagle blue roti maker get free red dough maker
Sold by: guruji trading company seller return policy
Shipped: may 23, 2017
Quantity: 1
This item is no longer eligible for return.
The return window closed on jun 7, 2017.
View return policy

Earlier when retrun date was initiated no one come to pick the item i informed about that personally to amazon that i will be out of station for 15-20 days so can i refund the product after 20 days than your custmer care cell assured me that there will not be any problem. And now it says that item is no longer eligible for return.

Hi,

I ordered the khadisure bhringraj powder 100g from amazon.in, order #[protected] ordered on may 21, 2017.

The seller promised to deliver the product by 2nd june but he never did. I tried contact him several times via email but every time he told he is delivering the product which never arrived. He keeps giving one or other reason of not delivering the product and has still not yet delivered.

I had been waiting for this product so long and it has resulted in lost of my time. Please provide me a resolution with refund/return.

Thanks
Sudeep rajpoot

I ordered 6th edition of quantitative aptitude book. But i got 7th edition. I told them to returne and refund. But they told me for self return and they would refund. But self return service is not possible for me. Many more problems there in self return service. If return is not possible by them then why do they issue book in my pincode? Amazon should have return order service like other site. And i want to refund order.

I hav booked a mac book on 15th june 2017 phone no [protected]. The order was suppose to deliver on 16th june. Amazon has blocked my account &now not replying, no message. Required order to be dispatched on urgent basis.
Regards
Himanshu chauhan
[protected]

I had ordered product, details as below:

Product - moto turbo charger for moto g4 plus 25w 2.8 ampssuper fast rapid charger
Seller - weird combo

From amazon india on 22nd jan 2017. I am yet expecting same from seller. Contacted seller 4-5 times since then to refund, but there is no response from seller and nor from amazon.

Amazon order no:[protected]

Redmi 4 32gb was delivered on  30th may.

Only after few days i put the sim in it and observed that in this phone sim card is not detecting and the phone automatically got switch off some times.
I tried to initiate a return, but for mobile phones amazon asks to download the smartchk app from the orders/returns page and test with it. But i mistakenly installed on my old phone. Called customer care they told to install this on new phone. Tried a lot  but end up with  the error - invalid pin.
I called the customer care several time they told you installed smartchk on old phone. Thatswhy it dont detect on new phone.

And they can return only through this smartchk app.
Feels like cheated by amazon.. And think this was trick to reduce the return of the defective product.

The product has a return by date of june18.
I just want to return a product that has issues and get a refund.

I feel amazon is intentionally delaying the process so that i will not be able to return the product by june 18.

Tired of the usual replies that i get from their customer service executives.

Continuously following up for refund of a very small amount rs.355/- but there is no respond from your side. I am a regular customer & i think i have done a great mistake to purchase from your site and if i will not get my refund then i will file a case on consumer court and will instruct to all my colleagues through our over all plant in india not to purchase any product from amazon site.

The detailed communication i am attaching as follows

Here is a copy of the e-mail that you sent to magicdeal. Please allow 2 business days for the seller to respond.

Order id[protected]:
1 of generic children desktop basketball mini shoot and score game fun office family toy gifts [asin: b01mg4qabw]

— begin message —

Listed below are all the details regarding this order.

Order #:[protected]
Problem: materially different
Purchase date: 25 may, 2017
Shipping service level: eco in mfn

The problem involves 1 item (S).

Item 1
—
Order-item-id:[protected]:
Product name: generic children desktop basketball mini shoot and score game fun office family toy gifts
Sku: 57010861mg
Quantity: 1
Gift wrapped: no
Item price: rs.315.00

Delivery details:

Shipping 1
—
Delivery date: 25 may, 2017
Carrier: shipmethoddtdc
Tracking number: x21447227

My additional comments are as follows :
"it is not a adequate product. It is a poor quality product as i was saw in screen, it is incorrect & it is very bad product. I am not believing how amazon is breaking our faith as a regular customer. I specially request you to refund my money for this product. Your early action will be highly appreciated."

—

Regards,
Amazon.com buyer

— end message —

For your information: to help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through amazon.in for two years. This includes your response to the message above. Amazon.in uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.

We want you to buy with confidence anytime you purchase products on amazon.in. Learn more about safe online shopping (http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected] and our safe buying guarantee (http://www.amazon.in/gp/help/customer/display.html?nodeId=[protected].

Tracking #:[protected]
Order #
[protected]
Order was promised it will be delivered at 12:40 after being delayed twice. Even after paying extra for urgent delivery. Has already been delayed twice and was supposed to arrive yesterday.
Amazon should not gurantee delivery if it cant fulfill its promise. Even the delivery guy contact details not provided even after asking twice. Pathetic service by amazon. Call center executives only pacifies the customers and gives false promises. Pathetic, unthruthful, unreliable

Replacement "htc evo 4g" compatible and certified dz09 smart watch bluetooth smart watch phone touch screen multilanguage android/ios mobile phone wrist watch, was not delivered to me...

My return item tracking #[protected]
Replacement date : 13/05/2017

Kindly send this item quickly on this address:-
Ragini music acudemy,
Shanti para, central namghar complex
Digboi, assam 786171

I placed an order of one plus 2 chargeable cord on 11 june for which i already paid via debit card sum of amount rs 334 tax including.. But the status was showing that package is returning back to seller. For that i contracted customer care department and i was told that the order is cancelled on 17 june 2017 reason being the product was damaged in courier.
Sir i request you to please take action regarding this otherwise this could effect the goodwill of amazon.
Regards
Amrit soni
[protected]
[protected]@gmail.com

Order no.- #[protected] was not delivered, but the carrier purposely marks it as delivered. Has any one misleading notification from amazon. Resolve delivery of subject order on priority.

Details - sms received.

Arriving early: the 7 habits of highly effective people will be delivered by amzagent ([protected]).

Delivered:your order for the 7 habits of highly effective people, was successfully delivered on 16-jun.

I ordered a novel from the online portal amazon.in. I recieved the novel today and discovered while reading that a page of it is torn as you can see in the picture. The novel is called taming the french tycoon and is authored by rebecca winter. It is a mills and boon publication.
I'm not able to read the whole novel cuz of that torn page. I've also attached the invoice provided along with the novel showing 15th june as the delivery date but it was delivered to me today ie on 16th june. The order was paid in advance. But i'm gonna need your help to get the novel exchanged.

I purchased a lg 32" led tv. They assured me via mail that they will give me the cash back of the installation after i pay to the service engineer of lg. Now i had to pay rs. 2385/- for the installation. Now they saying refund is not possible. I have the mail and bill copy, both i have send to amazon email. Though they denied to give the cashback. I called several times to amazon, even mails much times, they said the same things. They issuing my mail id mismatched, but i received & send from the same email id i. E. [protected]@gmail.com.

I had ordered strawerry seed by amazon site on 23rd april 2017 and expected date of getting order was 6th june 2017 but today is 16th june 2017 and i did not get my order till now. I had paid rs.819.00 by mastercard.
Order#[protected]
I had also contacted to seller, he told that order will reach to you within 24-48 hours but it did not reached to me.
Why amazon cheatted to me??
For any query my contact no.:- +91 [protected]