Amazon India Complaints & Reviews

July 02
Amazon India
Deficiency in services to deliver the order and providing false updated

I purchased super bottoms cloth diapers on June 17 via amazon and payment was cleared through credit card on the said date.
The delivery date was on July 1.
From that date onwards company states the product is delivered on June 23 but never reached my address.

I have been the customer of Amazon since 3 years. I have ordered many products so far, nothing wrong with them. i am happy with them all.

But I orderd and received a product named " Skmei Analog-Digital Multi-Colour Dial Unisex Watch - 1066BBBL" on 2nd july 2017, i order the gift wrapped product. but it is not gift wrapped. And main thing is the product is analog and digital watch. it is not functioning.
please donot lose the customer hope on amazon.
please i request you to replace a product or refund my money.

Amazon says that i[censored] refer ur friend to amazon then u will get rs200 and ur friend will get rs.100 after 30days but now after 2 months we did not got any referal bonus... And we contacted them near about 25 times in last 1 month and they always say me that ur refferal bonus is in process and will be done in 1-2 days but after 1-2 days then still no reply or anything from them... After contacting them again the tell us the same story again.. And if i say them i want it nowthen they close the chat or phone call what ever the contacting method is...

Me: Delivery delayed waited for whole day made calls to customer support I need a compensation for the same
You are now connected to Vinayak Sai Sathwik from Amazon.in
Vinayak Sai Sathwik: Hello, I'm Sathwik from Amazon India Escalations.
Could you please let me know the order number, so that I can assist you better.
Me: Sure give me a moniute
minute**
Order #[protected]
It was supposed to be delivered today...as per your website and app portal
Vinayak Sai Sathwik: I see that the order is scheduled to be delivered to you between Friday 30 June 2017 - Saturday 1 July 2017.
Me: hmmm
Vinayak Sai Sathwik: However, in view of the GST rollout, all orders placed between June 30, 2017 and July 1, 2017 will be delayed by one business day.
Me: I need to go to some place as I live alone but was not able to leave as I was expecting this order
Vinayak Sai Sathwik: Hence I request you to please wait until 3rd June for the delivery of the product.
Me: This order was placed on 22 June check the order history not 30 June
??
Vinayak Sai Sathwik: Yes but most of the orders are also getting delayed.
Hence i request you to please wait until 3rd June.
Me: I don`t care about others as I ordered it on 22 June
I need a compensation for the same for the pain I went through..
I called your support than only there was some movement on the order
It was in calcutta since 24th June
Or I will highlight this to higher authorities for SURE ...
Vinayak Sai Sathwik: May I please place you on hold for 2-3 minutes while I look in to this for you?
Me: ok
Vinayak Sai Sathwik: I apologise for the inconvenience.
I see that there is an issue with the delivery of the product, I've checked with the internal and there is no tracking update after 24th June, I assume that the product might have lost in transit.
I'll request the refund on this order and please place a new order for the product.
Me: Is this what you are suggesting ...
Can you give this pathetic suggestion in Email
Vinayak Sai Sathwik: Yes, this is the best I can suggest as per the tracking update. That's the reason why I took long time to check with the details.
Me: I need a compensation rest I will do myself
Vinayak Sai Sathwik: I'm sorry but refund is the only option I can assist you with, if not let me check whether replacement is available for this.
I see that refund is the only option available, should I request the refund on this order ?
I don't mean to rush you but I hope we are still connected?
If you aren't able to respond in 1 minute, I'll need to close the chat.
Me: I am connected and putting your chat in consumer complaint
So don`t disconnect
Where is your office located
Vinayak Sai Sathwik: I'm afraid we are not allowed to share these details.
Me: I found it
you wait
Vinayak Sai Sathwik: If you want to request the refund, please let me know, I'll be glad to assist you.
Okay, I'm connected.
Me: after wasting my week you think I am a fool I will settle with a refund..which is your fault
Vinayak Sai Sathwik: So may I know what you are expecting apart from refund?
I hope we are still connected? If you aren't able to respond in 1 minute, I'll need to close the chat.
Me: connected
Vinayak Sai Sathwik: Yes please, may I request the refund for you, without any delay?
I hope we are still connected? If you aren't able to respond in 1 minute, I'll need to close the chat.
Me: R u hurry
I need compensation I hope you know the meaning of compensation..for the trouble you gave to me
Vinayak Sai Sathwik: Okay, may I know how much you are expecting as compensation?
Me: WHat max you can offer
and I need the same product with exact delivery date
Vinayak Sai Sathwik: In that case we can only Rs.100 and the same product cannot be delivered as it is lost in transit more than that the date is already over.
Me: I paid extra for the delivery ...
Vinayak Sai Sathwik: Every penny you paid for the order will be refunded.
Me: Vinayak Sai Sathwik: In that case we can only Rs.100 and the same product cannot be delivered as it is lost in transit more than that the date is already over.
Vinayak Sai Sathwik: If you just confirm me about that, I'll request the refund.
Me: Thanks but no Thanks
I will settle this in a different way
Good Night
I have already added the complete chat in consumer complaints
With your Name Highlighted ...Mr.Vinayak Sai Sathwik
Vinayak Sai Sathwik: "I will settle this in a different way", I'm sorry but I'll not comment on that because it is your opinion.
Do you want me to request the refund on this order or not?
Me: bye take care
Vinayak Sai Sathwik: I'm bad at guessing thing so please confirm me whether to request the refund on this or not?
Me: No help from you boy ...So Chill Bye

Me: Delivery delayed waited for whole day made calls to customer support I need a compensation for the same
You are now connected to Vinayak Sai Sathwik from Amazon.in
Vinayak Sai Sathwik: Hello, I'm Sathwik from Amazon India Escalations.
Could you please let me know the order number, so that I can assist you better.
Me: Sure give me a moniute
minute**
Order #[protected]
It was supposed to be delivered today...as per your website and app portal
Vinayak Sai Sathwik: I see that the order is scheduled to be delivered to you between Friday 30 June 2017 - Saturday 1 July 2017.
Me: hmmm
Vinayak Sai Sathwik: However, in view of the GST rollout, all orders placed between June 30, 2017 and July 1, 2017 will be delayed by one business day.
Me: I need to go to some place as I live alone but was not able to leave as I was expecting this order
Vinayak Sai Sathwik: Hence I request you to please wait until 3rd June for the delivery of the product.
Me: This order was placed on 22 June check the order history not 30 June
??
Vinayak Sai Sathwik: Yes but most of the orders are also getting delayed.
Hence i request you to please wait until 3rd June.
Me: I don`t care about others as I ordered it on 22 June
I need a compensation for the same for the pain I went through..
I called your support than only there was some movement on the order
It was in calcutta since 24th June
Or I will highlight this to higher authorities for SURE ...
Vinayak Sai Sathwik: May I please place you on hold for 2-3 minutes while I look in to this for you?
Me: ok
Vinayak Sai Sathwik: I apologise for the inconvenience.
I see that there is an issue with the delivery of the product, I've checked with the internal and there is no tracking update after 24th June, I assume that the product might have lost in transit.
I'll request the refund on this order and please place a new order for the product.
Me: Is this what you are suggesting ...
Can you give this pathetic suggestion in Email
Vinayak Sai Sathwik: Yes, this is the best I can suggest as per the tracking update. That's the reason why I took long time to check with the details.
Me: I need a compensation rest I will do myself
Vinayak Sai Sathwik: I'm sorry but refund is the only option I can assist you with, if not let me check whether replacement is available for this.
I see that refund is the only option available, should I request the refund on this order ?

Seeking redressal - what can you do to help us out please?

I would like to bring to your kind attention that the entertainment unit which we ordered is not similar to the unit

which you sent . The item which is displayed on the web page looks much brighter than the delivered unit which looks dark - i.e. instead of teak wood finish we now have one with a rosewood finish

Hence we are disappointed with the color

Once again, the color looks like rose wood ! 😞

[also when the package came, we found that it needed assembly - you customere care wanted ₹500 to assemble it .We were going out of town for a while . Hence we had to wait for somone ]to help us - we found it just now . hence we couldnt get back to you in 10 days time. ]

Please therefore help us out

[protected][protected][protected][protected]

From: Amazon.in Marketplace
Sent: Friday, June 16, 2017 2:49:32 AM
To: [protected]@hotmail.com
Subject: Sira G.Rao, regarding your recent order at Amazon.in.

Amazon.com
Hi Sira G.Rao, will you please take a minute to share your experience?

You Purchased:
Product Image Bluewud Victor Entertainment Center (Walnut) ( New)

From Bluewud India
Estimated delivery date: 29 May 2017 - 13 June 2017

Please select a rating for the seller based on these questions
Item arrived by 13 June 2017?
Item as described by the seller?
Prompt and courteous service? (If you contacted the seller)

I had ordered Ap'pulse Women's V-Neck T-Shirt (Order ID : #[protected] worth Rs. 229 on 3 May 2017. Order was delivered to me on 8 May
2017. I placed returned request for the order on 11 May 2017 with date of
pickup as 13 May 2017.
Pickup person called me and asked me to come to college gate which is far
from college hostel. I told him that my delivery and return address is my
college hostel address. So return pickup should be done from there.
He said that he will not come till college hostel and hanged the phone.
I complained the customer care for the same on 13 May 2017. The customer
care executive assured me that return pickup will be scheduled again.

Then I sent mail to customer care on 19 may, so pickup had to be
re-attempted on 21 may but he came on 22 may. As its working day, I was not available. He asked to cancel this pickup and request return again.

I cancelled the pickup as requested return again on 27 may. As the pickup boy was not coming inside the campus and was asking me to
come to college gate, so I had called Amazon customer care around
9:50-10:00 am. Amazon customer care person was on conference cal with me and pickup boy where he asked pickup boy to come to come inside hostel for pickup. But that pickup boy did not agree and finally I had to go to
college gate to return the products. Return pickup was done on 28 may, 10:07am.

Contact No. of pickup boy: [protected]

When I asked the pickup guy to give me return receipt, he said there is not receipt and said that you will get a message on your phone. I had returned 3 products on 28 May 2017.

- Bata Women's Georgina Grey Fashion Sandals - 6 UK/India (ORDER #
[protected]
- Bata Women's Georgina Brown Fashion Sandals - 6 UK/India (Order#
[protected]
- Ap'pulse Women's V-Neck T-Shirt (Order ID : #[protected]

I got pickup message and refund for ORDER #[protected] and Order#[protected] but did not get any message or refund for Order ID : #[protected].

I have contacted Amazon Customer Care so many times but every time they assure me that I will get the refund but I have not got it yet. Amazon Customer Executive filled A to Z Guarantee Claim on my behalf but the seller denied the same.

I have not received refund of Rs. 229 for Order ID : #[protected] till date.

This is with regards to the delivery. The whole intention of buying the product from Amazon was because it offers a one day delivery option for which i paid. This was supposed to be a gift for my wife's birthday which was 30 June'17. After waiting the whole day the tracking option showed that it is delayed because it went to a wrong courrier warehouse which in no way is my fault. When i spoke to Rekha and insisted the phone be delivered as a gift on 30 June'17, she promised on call that it would be delivered by 8pm (phone call available for proof). After 5 mins i received an email saying that "we would try and deliver" it on 30 June'17 which i replied to because i was promised the same day delivery. Off course, i was fooled because the product was not delivered yesterday and no call came.

In fact, the delivery now shows to be delivered on 3 July'17 despite paying INR 100 extra for early delivery. No call or message has been sent to me informing me about this.

The company easily says that they will refund INR 100. But what about the emotions attached? Flipkart also had a cheaper cost but since they could not deliver soon i didnt book it there. In fact i can even share details of Iphone 6 which i booked on flipkart, which showed 4-5 days delivery but it was delivered yesterday itself.

Pathetic experience and bad customer service. It is disappointing to have been misled like that.

Waiting for their explanation but is this justified?

Sir/ Madam I (M DILIP KUMAR) ordered pyle pro pted01 dum kit on 22 june 2017. Due to technical issue my order was cancelled. Though my oder was cancelled the amount was debited from my account. after waiting for 7 working days i contacted to Amazon customer care they replied that no amount was received fom you. They told to contact to bank. I called to my bank and enquired. They told that mechant has claimed the amount in 4 working days.

HDFC Bank is telling that merchant claimed but merchant is telling that no amount was received. so where my money gone. My bank is telling that if merchant refunds the amount back bank we will refunds the amount to you... please take necessay action and do favour.

thank you.

M DILIP KUMAR
ph: [protected]

Sir my self m.srikanth I got a mail from amazon means you are select as a supervisor so u have to pay 1550 for security perpos it's uniform charger we will refund when you join you send money we will sent u courier I.d card uniform I pay through s.b.i then I call to them there are saying I am fake I have all details about that person and account number patm number and their form they send to me so how it possible to refund my money sir plz help me my mom don't no this matter .

Dear Sir,
Today I had received Samsung Galaxy Mini2 S6500 (order ID[protected] & Philips S388 Compatible Bluetooth Multimedia Speaker. I am not satisfied with these products. Because those are china made products. Those are not not philips S388 & Samsung Galaxy Mini2 S6500 compatible Bluetooth Multimedia speaker. There are no model number or company logo on products and delivery boxes. How i believe that these products are original.It is absolutely rubbish products. I want to send back those products. I am very sorry to say that I have lost faith on your company. Please change those product immediately.

Thanks,

Warm Regards,
Prahlad Dey
[protected]

Dear sir,
My name is sriram email id marepelli.[protected]@GMAIL.COM which is registered with Amazon. My Amazon account is locked from 20 days. Reason is that i placed a order on Amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order.
After one day i see my account is locked . I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong . I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request .

I have purchased one malti gym fat master machine but i am not satisfied this product so please requested to you please return the same.

I'm regular complaint to return this product but still not any action from your side

Also today i have talk with your customer care but your customer care lady misbhabhyar with me she is not understand my problem and not know anything i request to you kindly take necessary action on top priority

I bought Moto g3 16GB Black from amazon on 15 Aug 2016.Now I have problem in my handsets and I showed it to Motorola service center and they asked for invoice with IMIE number for device warranty.I have been contacting amazon for it via Mail, Chat, Amazon message service and customer care call since 2 and half month(April).but they always say they are not able to contact seller and always want to wait me for 2-3 days for response and this loop has been continue since April.they said that they escalated issue to seller 4-5 times but seller does not respond on that.
Amazon.in order number:[protected]

June 02
Amazon India
Deficiency in services to deliver the order and providing false updated

I purchased a book on June 02 via amazon and payment was cleared through credit card on the said date
Despite of repeated chasers the company failed to provide any concrete updates and provided false status of product delivery and failure
From last week company states the product is out for delivery but never reaching my address

Today they have stated the product is delayed due to natural disaster or unavoidable circumstances and blocked my calls to customer services.

I am planning to take this up till the national commission of consumer forum

. there is message that--
this is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it.

this is wrong information given by your courier agency. actually he has not come to my office and it is his crude behavior. courier people do not take any pain to find office. my office is in very prime locality and it is on main road but he has not come only due to his igo problem. he called me and i explained address but he was not ready to come as I told him that when we give perfect address why they call repeatedly to disturb client.It is upto you to have more business or reduce business. This was experienced by me 2-3 times. i really unhappy with amazon servies. now i will not purchase anything via amazon and i will suggest all my friends in group not to purchase through amazon due to improper courier service people.

I ordered a laptop order no.[protected] on 20 June 17 and delivered 23 June 17. But which laptop ordered by me not delivered. I contacted and complained. I submitted pic of that laptop to Amazon. I contacted many time to Amazon call center. But they assured me problem will solve 24- 48 hours but after 5 day on 27 June17 they said to me order will not be replace. But I don't want refund. Please solve my problem otherwise I have to go to consumer form. Please maintain reliable of Amazon.

Hello, I bought Redmi 4 mobile through Amazon. There is heating issue during calls. Amazon has sent technician to check the issue. He came and just checked the battery temperature in idle mode and not during calls. I called to Amazon and they are telling to schedule revist of technician. Meanwhile, I'm getting headache due to the heating issue during calls.

Sir/mam

I booked a moto g4 play Rs 7499.00 date of 19/6/2017.
And my order would be came on 26/6/2017 but it didn't come.
I called a customer care of Amazon they told your phone will be come tomorrow
But the next day also it didn't come.
Daily i did call to customer care and they told your phone will be come tomorrow
But the next day also it do not come till 29th June..
When I check my order status it is showing your order is Undeliverable.

Order number ORDER #[protected]

I ordered one plus 5 flagship on amazon india on 22nd June 2017 and was given an estimate that i would get my phone by 27th june 2017, failing to deliver, they still dont deliver it to me even after two days beyond the expected time frame