Amazon India Complaints & Reviews

Dear Sir/.

ORDER #[protected]. I have requested for payment refund on but still not yet refunded. Request on 14/05/2017, and even i have contacted the customer care but they have not responding my request so please make complaint register and make my payment refund.

Thank's
Harisk Kumar

Dear team,

17/05/2017
Order details
Order date 02-may-2017
Order #[protected]

Today tampered/opened shipment was send to receive, which contains food material for human consumption. Not only the box was opened totally but also one of the goods of total number of goods two was missing. I do not know how amazon can be so irresponsible with such sort of pathetic behaviour and customer service and representations. I cannot believe such erratic things do occur in your customer service and locals logistics. Frankly speaking i cannot tolerate this type of pathetic logistics.
And what more can be horrible, when the courier guy says "sir if want to take it, or either leave it, box is opened and if you wish i am going to pay for this. Moreover along with his manager he says sir if you wish you can go for complaint". Amazon i want to escalate this issue to as higher level as it can be.

Moreover​ after they kept me waiting for 26 days they did not provide me the replacement and their call back is still in process.

And no action against the courier people.

I was place a oreder for cell phone on 17 may 2017.
After some days i was called to help line for order delivery.
They called me product deliver with in 2 days.
On 29 may order cancelled witout my knowledge.
I was given advance payment and my delivery addresses are very well known by the company.
Beacause various product buying erlier at same address.
Company does not provided my product and nothing to compensation nothing to satisfaction against this inconveniences.

I have been ordered many items from Amazon and i am one of the prime member of Amazon. But i had an unfortunate incident with customer care which is highly disappointing.
I had placed an order for one plus 3T hand set around 23rd May 2017 with an option of exchanging old handset The delivery was scheduled on the close of the day on 25th, having received an Sms alert we immediately called the call center as we would not be at home and wanted it rescheduled to Sunday. But your executive Mr. Bharath confirmed that it is not on exchange and hence handset can be left with security. However when delivery boy got the handset he said it is on exchange and he will not be able to deliver with security without old mobile phone. We asked him to get it on Sunday instead. We waited entire Sunday by canceling all our outing plans but we did not receive the handset. We called customer service but they could NOT help us. Ms. Riya finally promised to get it delivered on Monday by 9:00 am and she said that she had put our issues on HIGH PRIORITY SO THAT WE WILL GET FIRST DELIVERY ON THIS BASIS. We waited till 1030 by not going to office, since we didn't get any sms alert we again called customer service to help us out in this regard. But to our shock one ms Alia banged the phone telling that she can't help us. This is highly unexpected from a company like Amazon and highly shameful to behave so immaturely. I hope you will take action against such an irresponsible and arrogant person attending calls from customers who is paying hard earned money in purchasing something. I also got SMS alert at 11:00 am on the delivery. But finally we got it delivered only at 5:00 pm. Meanwhile we spoke to many of customer service personnel but no one could help us. All of them disconnected the call after speaking for ~10 mins. When the hand set got delviered the delivery boy said they did not get any message on HIGH PRIORITY. THIS IS A BIG LIE TOLD BY MS RIA. I am really ashamed to have bought so many items from Amazon a company who cheats and lies with the customer.
Savitha
[protected]

I cancel a laptop from amazon (Order number:[protected], for which they initiated refund and provide me refund reference number ant told me to contact to bank (Axis bank).

I contact to bank and raised a complaint, but there is nothing going from bank side,

I don't know what should i do

Till 15 days over and money did not credited in my account, please help

Dear Customer care,

This distress mail is regarding an order which i booked on amazon.in.
Order no is[protected].

I have booked the pickup myself twice and on both occasions the pickup
was not made.

First request made on 24 May and second on 28 May 17. Finally in all
this dilli-dally, the return window was closed.

So was this a tactic by Amazon to pass customer's time until the
return window closes?

Pls arrange to pick up the item at the earliest and arrange refund
against the pickup.

It was really annoying and unbelievable that something of that sort
can happen with AMAZON!!

Still, thanks in advance,

Karan Puri
[protected]

I ravikumar gonal had placed the below product online, but however i want to return and get the refund of the total amount for the reason phone specification is not good and i had ordered for 16 gb phone wrongly. Kindly return and refund the item as one off case/

I had called 2 times on the customer care, they were never helpful and last person suggested me that he will send me link through which i will be connected to mobile operator.
Where in i can place the request for cancellation and refund.. But still not received any feedback or email.

I strongly wants to cancel the item as one off case, as you see my track record with azamon, i have never returned any phone earlier. Pls feel free to call me for any clarification,

I appreciate your quick repsonce and refund on my product, else i will be forced write email to mr jeff.

I ordered lg refrigerator on 25-05-17 on amazon and paid online of rs.14, 870... The product couriered by blue dart and during courier transport the refrigerator was damaged... So the transport website tracking said the product was damaged... So i contact amazon for my refund... The customer care large appliances team said that the refund was processed... But i don't get any emails about refund... But the courier team call for damaged product delivery... What type of service is that??? Amazon try to force to buy this damaged product... I want my refund and i never buy anything from amazon... Worst customer response... I was two years prime customer... But now i hate amazon...
My order #[protected]

Order id is:[protected]

The packing of this product is very poor and it is already opened. The book is full of dust and edges are black. Seems like I have purchased second hand book. I have been calling these guys from last 25 day and asking the solution of this issue. But each time new executive receives the call and give different information. Initially They told me somebody will come to pick up damaged product. Then they said I need to make self return of this product. If they can deliver damaged product then why can not send someone to pick up that product? Why I need to make self return?

Redmi 4 sim slot not working properly. tell my how i change my mobile.

Dear team, i ordered for one dress on 25th march 2017, that day it self i received an a confirmation SMS its shows the the order no(#[protected] then its said as once order dispatches again it will send a SMS, but as of now i am not received any product which i have ordered and also i called to customer care many times they said that we will send you soon but still i am not get. kindly send me the product or else give my money back of Rs 334. i will wait for another Two days if i did'nt get any intimation i will complaint to CONSUMER COURT.

Regards
Manjunath Nekar
[protected]

I ordered for a motorala g play 4, i find the pack is very poor, the carton pack was partly opened and the seal was broken, so i did not received the item. so i suggest please take care..

Today i had participated in the amazon champ quiz and i answered 4 questions
1. Amazon founder
2. Its place
3. When it started
4. Sending money or not
... Hence i have answered all right answers and booked an iphone i have send my number and pin number for paying money 349 but i didn't get anything i have done saying invalid pin number and expired pin number...,
Please take my request and help me or give an suggestion

Thanking you...,

I had purchase AC from amazon on 23rd may but till now i did not received my product amazon is worst in delivering products.i paid total 27500 against ac and i have been sending mails for delivering my produuct but no use.worst servce by amazon do not buy any large appliances from amazon worst worst and delivery is in hyderabad not to a village

Respected

A few days ago I had ordered Puma shoes from you. After 1 week the product was delivered, the product order which was given was of Puma brand and the product you have delivered is a non brand. You used to fraud me the product I had ordered with me. You gifted a gift to Coolidge and you ruined my reputation by cheating. You take this product back and let me solve it

Thanks
Chirag Nayi

I am Ramanath Mukherjee and my order details is
Order date
13-May-2017
Order #
[protected]
Order total
749.00 (1 item)
I want to cancel this order as soon as possuble.

I had ordered BLACK and YELLOW colored tops also three more tops of SIZE- M, but found "RED and BLUE instead with the three tops of SIZE- S"!

Why do you ask for sizes? When don't you intend to deliver the correct one? Also, the colors, why ask if you have a brain for yourself to select one and send?
I was given wrong sizes and wrong colors.
Orders come from north pole to south pole, who's authority it is to check the size/color first then send? It's their mistake.
Please recruit educated people in your panel so such mistakes are not committed.
It's very disheartening to wait for your order for one whole week and receive not what you ordered but what some stupid Amazon employee decided for you instead, IN HASTE!

I placed one order on 11th May 2017 during Amazon Great Indian Sale period.

Product Purchased: Honor 6X Mobile Gold 64 GB
Offer Price Purchased: 12999
And there is 15% CITI Bank Cash Back offer during Great Indian Sale Period for orders place worth more than Rs.5000.

It is not yet dispatched. Estimated Delivery Dates keep on getting postponed.

Initial Estimated Delivery Date: 16th May 2017
Revised Estimated Delivery Dates: 20th May, 24th May, 27th May and going on..

I contacted and following up multiple times with Amazon Team. But there is no concrete update from multiple complaints.

They said there is some technical problem in their fulfillment center. Due to that it got stuck in shipment, we are unable to resolve it and working on it.

They are telling to wait for more time or cancel and place fresh order . I need product. I can't cancel because i am going to loose my offer and money. And I can't wait more as well. They are not taking it seriously and not solving the problem.

Some times customer executives behave irresponsible.

Here they agreed problem is their side, but they are not able to help on it.

Now the price of product got changed and increased, after so many calls and arguments they said they will provide price difference but citi bank cashback will not come.

I loose that due to their mistakes and internal problems, It is their responsibility to solve the problem and fulfill order. I can't wait for more.

I think this is valid concern to bring here. Otherwise many people will face problems during offer sale period.

Order Details:
Order#[protected]
Placed On : 11th May 2017
Name: Ramanjaneyulu Araveti
Location Order: Bangalore.

Address provided for Order:
Ramanjaneyulu Araveti
Sapient Consulting Limited, 6th Floor, Virgo Building,
Bagmane Constellation Busines Park, Outer Ring Road
BENGALURU, KARNATAKA 560037
India

Mail Id: [protected]@gmail.com
Contact Number : +91 [protected]

I had order iphone 7 red (order #[protected] on 17th May which was during sale period (14th to 18th May 2017). The expected delivery was 23rd May which I haven't received till date. I got in touch with Amazon customer service but and they commit they will provide regular update. I had word around 7 Amazon executives and none of them have call back or email with an update. For raising replacement request I waited till 27th May. Further replacement request to get initiate they are taking 2 more days and when I requested for faster delivery they clearly denied and sated it would be regular mode. Bottom line is customer are getting suffered even if something went wrong within their internal teams and keep customer waiting until they complete investigation which would end with a week or month. I have an recording clip were Amazon executives denies for there own commitment.

Sir I am customer of Amazon Recently Placed an order for Redmi 4 Mobile 32 GB in Amazon.
Order no[protected]
But I had already rescheduled the order to 4th June. Because the customer is not available at address location. He came for outside station of Kurnool.
The Amazon courier had delivered the Product at address before the reschedule.
As Amazon is not at all following the customer request. They were not caring the customer feedback. They were doing as their wish.
The Amazon customer care were actors doing perfect action regarding showing concern on customer and they blame customers are more important to Amazon.
They were great story tellers and they value customer feedback. But they were not following the customer request.
We asked to replace the order of same Redmi 4 Mobile 64 GB. They were saying impossible. In this way the Amazon is cheating their customer without any response. Customer is also unable to complain on Amazon in this Process customer should forcibly accept what Amazon is doing to their customers.
I can understand that there is no problem in delivery of product. But before delivery of product they should inform to customer it's a courtesy and without informing they delivered the product to my address.
Because here customer only placed the order. So it should reach to customer not to address. If customer is available he can directly accept the order. If not available customer he should delivery the order on scheduled date. I particularly rescheduled the delivery of order without committing a mistake.
If order had delivered on June 4th it will be beneficial to customer directly he takes the order without any delay or any third party persons.
Amazon had doing a same mistake in delivery of order to customer. They doesn't, value the customer feedback and request after placing an order.
Without any confirmation to customer like message or phone call and email. There is no need customer.
But Amazon is cheating the customer in this way Amazon always looking for customer and value customer request and feedback it's not happening. Such a way Amazon making customer as fools and believe everything what Amazon persons say.