Amazon India Complaints & Reviews

I ordered a LYF water F1s mobile phone on may 1 I and payment is done successfully through credit card.but still haven't delivered the ordered stuff.I mailed several times and get the answer is wait for three daysl wait​ more than nine day but there was no response from the company.my order
ID is 405_[protected] dated 11/5/2017..I contacted many times to the seller through email and phone calls. If you can not delive ed the ordered stuff repay the amount as early as possible

Placed order for redmi note 3 vide order number[protected] on 1st oct. 2016. 15% cashback offer was there for orders placed through app and payment made through hdfc card. Both the conditions were fulfilled but cashback was given 10%. Due to this, had to pay late payment charges for my hdfc credit card. Have been writing them since last 10 days. They asked for 5-7 days. When wrote after stipulated time, they again asked for 5-7 days.

As a customer, we expect this process to be stp. Instead we have to follow up for the things that company should take care off. Just running here and there from hdfc to amazon but yet to get solution.

Pathetic services. Didn't expect this from amazon.

Please resolve now atleast.

I have booked order at AMAZON i got message order deliver soon after that when track the status it showing order undelivarable order id#[protected], worst service of amazon, worst customercare and service they saying item got theft or break different persons with

When i saw this product online on their (Amazon) site they did not mention anything about catridges that we have to replace it after printing limiting papers neither they mention the price... Now hardware is damaged due to refilling of poor quality ink that was available with thi printer turbo hp ink
I want total justice... For this
Serial no:cn71h472pj

I had paid 2709.00 from my visa debit card but the goods were returned back to amazon. The Amazon team never called me regarding my parcel and return it to its centre as undeliverable. I have called to customer service also for telling the amazon team at jammu to call me at my mobile number but no call was received and my parcels were returned back. Thereafter i was told that refund has been initiated on 18th May 2017 and will be credited to my account by 22 th May 17 but till date ie 25th May 2017 refund has not been credited. They have not even conveyed any UTR no for refund so that i can contact bank to track my refund.

I bharat agrawal r/o 1213/f, hbc, sector-31, gurgaon, haryana, 122001. I ordered i phone 7 which cost 44000/- on date-16th of may 2017. The product is not delivered till now. I am getting depressed of this due to deducted amount from my credit card of hdfc bank. They shouted me whenever i called to the costumer care center. They dont have this curt see for a huge amount for middle class family. I am having depressed due to which my blood pressure is very high.

Kindly allow me to quote my amount of 10000/- for which i am facing problem also product is not delivered yet so my 44000/- which is deducted from my bank should delivered as soon as possible.

Order placed total (Rs) delivered particulars sent by payment method
24 april 2017 525 01-mat-2017 vivera women’s georgette saree with blouse piece (Vrsanskr_rama7) vivera cash on delivery
Name and address phone no.
Shipping address
• sanjib kumar das
• 3/22
• south behala road, p. O.-sarsuna, sarkel hat colony,
• kolkata, west bengal 700061
• india
• phone: [protected] : [protected]
Complaint-
There is a difference between order placed and delivered the product.in the green part of the saree there is no print which is seen in the item product of sari in the site. This is a great mistake and this can not be supported. I have been deprived and cheated. I demand your explanation and comments. After following all the rules and regulations why i have not been given my ordered product?
We know that to deal with the complaint is absolutely an unpleasant task. It is also necessary to convey to the customers your apologies and deep regret.

Amazon company refund pay to bank but not pay costumer bank account to bank the authorization code (Refund reference number) for the transaction is[protected]. Contact your mobile number [protected]

Respected sir,
I am a consumer of amazon india. I buy an item patanjali kesh kanti shampoo at 75.00 rupees through net banking (Pnb) (Ordered on 18 may 2017 order#[protected], it arrived on 25/5/2017 by speed post but charged 75.00 rupees (Though i try amazon prime free). Why i have to pay 150.00 (75+75) rupees.
This item sold byzephyr on www.amazon.in
Reference number: dywqmjvhn
Weight: 0.32kg ship date 18 may
Shipped by : amazan seller services pvt. Ltd

Return address:c/o kuehne nagel pvt. Ltd.
Dag no. 8-31dag no. 414-425 l
R. Khatian no. 871, 798
Hooghly, west bengal 712203
India

Hi All,

Please be aware of Amazon fraud, arrogance and deficiency in services by unethical means.

Placed an ORDER #[protected] @Amazon.in by considering the facts they will deliver original product but my assumption were completely wrong. Even after complaining they are forcing me to take refund rather than replacement by correcting there own mistake. These cheap substandard products are getting sold on deals.

Pigeon Blackline Oval SS Gas Stove, 3 Burner
Eveready Base B22 7-Watt LED Bulb (Pack of 6, Cool Day Light)

Moreover these products been sold by Amazon own Cloudtail India which is there subsidiary.

Please help me to get rid of this and also guide me how to get my original product for which made a payment without any refund.

Worst experience, will never recommend going forward to use Amazon services for any kind of shopping.

Best Regards,
Digvijay Singh
Email : [protected]@gmail.com
Mobile : [protected] / [protected]

I had ordered a product from amazon.in and it has been arrived here at my city on 20th may 2017 but they are not delivering the product at the given address over there. They are calling me to take the product from their office. Which doesn't make any sense. They always do like this only. They never deliver the product on time. Even the same issue i had faced earlier and complained the same to the amazon.in

I order 1 mobile (5000/-) on 23 march after 2 days i cancelled that order and amazon send refund mail with refund ref no but still now my money not credited and i contact my bank they told amazon declined ur refund kindly check ur merchant... No one response and no one help me... Worst amazon... Both are playing games...

Date of transaction-24/03/2017

Transaction amount-5000

Amount debited from this account[protected]

Refund amount - 5000

Refund date - 27/03/17

Mode of transfer (Neft/imps) - online transaction through debit card

Iam already contact to amazon they told that is successful
Transaction but i cancelled that order after amazon refunded money to your bank with refund reference number[protected]...

Below i mentioned amazon send to me refund mail

Hello,

Your refund of rs.5000 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The authorization code (Refund reference number) for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon

Dear mr. Kumar,

This is with reference to your e-mail dated may 15, 2017 regarding debit card transaction dispute.
We apologize for the inconvenience caused.

We regret that there is no refund amount icici bank received and merchant confirmed transaction id iic[protected] has been successfully updated at merchant's (Amazon) end.

Looking forward to assist you better.

Sincerely,
Harini kunder
Customer service manager
Icici bank limited

REFERENCE: ORDER #[protected] on 8th May 2017
Philips SlimLine 18-Watt 4 feet Cool Day Light LED Batten

Amazon delivered wrong product i.e. 20 Watt batten which is different product than ordered and also cheaper than the rate of ordered one.

They promised me to replace the product with correct one however i was delivered again same wrong product on 23rd..

Now company is denying to replace product.

I ordered a phone redmi 4a from amazon india it was expected to deliver on 17th may but i got a message from amazon that it will be delivered on 16th may. Now problem is that i dont't have the phone till now, when i contact customer care service of amazon india they were saying it will be delivered tomorrow all the time they are saying the same.. Plzz solve my problem

Hi,

I forgot the password, when i try to set it is asking the name which i have given at creation time.

I told all the details address, mobile number and my name. But customer care asking what is the name of the account, i told that i forgot and my previous mails also not available.

If i remember that thing why i will call to customer care. This is not fair and wasting the time of cusmers with out any asisistance

I have booked an item through amazon india, but I have never recieved the item.
However after repeatedly contacting the customer care, they sometime told that the item is on the way, but now they are telling that they delivered the item around a month back. This is fraud. I have all the mail correspondence as proof saved with me. Now the customercare is also not helping. Request you to help.

2 products i have returned and asked for refund. Been over a month, no refund received. Have been calling customer care everyday without any results. They keep saying "give us 24 hours we will resolve" and nothing happens. One month has passed since items were returned. Truly horrible service. It is frustrating calling about the same matter with no success.

Sir my name is naresh my email id is naresh.[protected]@gmail.com sir i purchase a mobile on 28/12/2016 there is problem in my hand set to repair my hand set service center recquried bill copy but in bill all printed data not visible so i request to you that regenrate my bill copy. Pls help me. My no is [protected] i am sending you box photo pls consider this

Dear Sir,

With reference to the above, kindly note that the order was placed in Amazon.in and got delivered on 10th of May 2017. Finally I found the IDOL is small and not properly fitting in my temple, hence I have requested for the return and it had been picked up by your courier representative on 11th of May 2017, Thursday. same day one more person visited at my place in the evening to take back the product, but once he came to my home we told that the product has been picked up in the morning already and finally he found in his check list that our name is not there for reverse pick up and he left.

The payment was done from my husband's card (Tanmoy Das) of Rs. 7979/-

Since then, we are waiting for the refund and no clue as yet by your customer service team where the product is !!! Is it my fault that the product did not get deliver to you. And they are asking for the courier slip which your courier boy never gave us. How can i give the slip then ! I was not told while raising the return request that I have to take the slip or your courier person also never bother to give that. I hope its not my duty at all.

I am not getting any solution for this mess. I have sent several emails to your customer service team, but no solution.

I have waited for a long, but now I cant wait for any long. I need to use the money for something else and about Rs 7979/- is stuck with you.

Please help me to get the refund immediately as the expectation is too high from such a reputed organization.

There must be some database where its been indicated that who picked up the product and where it is.

Please help me to get it resolved soon and help to get the refund. Amount is also high.

I have withdrawn from being a seller on amazon in end 2015.

In aug 2016, i was surprised to receive an order for my product on amazon. It was a pain to contact their help / support people. They had disabled my account - cannot login. Without a valid login - i cannot request support.

After spending hours, was able to get them on chat. The amazon representative on chat assured everything will be corrected etc etc.,

In may 2017 i have received another order for my product on amazon. After spending several hours was able to get to a 'complaints form' - duly filled and submitted.

Received an email from them asking me to pay towards cancellation of 'aug 16' order. This is absurd. It was their mistake to accept an order on a supplier who has withdrawn his membership.

- cannot reply to their email (Bounces)
- cannot contact them as i cannot login

Amazon should stop this harassment - when members withdraw.