Amazon India Complaints & Reviews

I have cancelled a purchase of 15999 INR on 13 th May 2017 at Amazon. The item was not delivered and a refund as claimed was initiated against the same and an UTR no was provided. When contacted Bank Customer Service they claimed the UTR no to be an invalid no. However customer Service at Amazon end refuses to share valid Transaction details of the refund asking to take it up with the bank .
100 s of communication with AMAZON have proved futile as they do not share a valid transaction detail even with repeatedly asking for it. At present they are disconnecting calls made to them without response.

I did complaints multiple times everywhere but unfortunately no action has been taken. I did complaint on this web portal also (snapshot attached), kindly update the process and also guide me for further process as no resolution has been incorporated till date.

I ordered
Whirlpool 190 l 3 star direct-cool single door refrigerator (Wde 205 cls 3s grey-e, grey) with ordered id : #[protected] but they sent the wrong model (Dc 205 5s) even we dont know the exact
There is no stabilizer required for what i ordered and stabilizer required for what they sent
Model name why because they displayed one model and sent the other model with ordered model name along with flipkart name and the worst thing is the flipkart labels on amazon product i ordered in amazon but the product is labeled with flipkart i ordered product from amazon only because i believe they send quality products but i amazon not deserve that words
And i called to customer care people they are not yet resolving the problem and they replying rashly and cut the call with out intimation and they treated very badly
Please take action on customer care people and please sent the particular model what i ordered and pick what you sent at the same time
Please scheduled that delivery and picking at same time.

Dear team,

I ordered one iphone 6s rose gold 32 gb on 13 may (Order #[protected]. On 19th may it was delivered to me. When i opened the parcel there was a cheep chinese mobile instead of iphone 6s. After that i called to customer care service the executive told to me share snapshot of the device and imei number which you have received. I shared all the required snapshot and information to executive and mail him on ([protected]@amazon.in). They made a replacement order (Order #[protected] on 19th may on which dispatch date is not mentioned. They told me that device will be picked in next 24 hrs on 20th may but no one picked the device till yet. Every time i called to customer care everyone whom i talked they said device will be picked today. Each time they shared false information and can't even understand customer pain.

I am completely shocked with the services of amazon. At last when no conclusion came up, i preferred to escalate the issue to you. I even not believe that i was cheated by big brand amazon. I request to you to investigate the issue and resolve it on top priority.

Regards
Vikas dharyawan

I bought new Vivo V5 and unfortunately i got used phone.
When i opened the parcel, i found scratches on Phone and already tempered glass is applied to phone.
Really this is very bad experience with Amazon. I got the parcel yesterday only and opened it today. I did not check infront of delivery boy because, i do trust on Amazon otherwise i would have checked infront of delivery boy.
Really its very pathetic experience. Please find the attached file as few images of Phone.
Looking for immediate response.

Order #:[protected]
Reg Mobile Number : [protected]
shahnawaz.[protected]@gmail.com

Sir,

I am yet to receive my book the status of which shows as 'delivered'. To summarize my grievance, let me summarize the developments in this context:
1. Contacted customer care on 20th may and he asked me to wait till evening.
2. Around 6:00 pm when i didn't receive my order, i send an email.
3. Same day (20th may), i received the response saying that they are looking after the issue and that i shall get my order within 24-48 hours.
4. I went to post office (Taking half leave from my office) on 23rd may mentioned in my order tracking but did not found my order.

After such pathetic customer service and taking so much pain, amazon still believes that we should refer friends to their site. Do these people really care for customer service? Besides what about professional ethics. After taking this much pain, i felt i must have easily bought this book from any local bookstore rather than waiting for 10-12 days, losing my peace of mind contacting amazon and still uncertain over when i will be getting my shipment.

Shipment details
—
Returning to seller
Mumbai, in
Courier: amazon transportation services, tracking #:[protected]
—
Undeliverable
Mumbai, in
Sunday, 21 may
4:36 pm
Delivery attempted
Mumbai, in
4:36 pm
Out for delivery
Mumbai, in
Friday, 19 may
8:05 pm
Delivery attempted
Mumbai, in
3:52 pm
Out for delivery
Mumbai, in
3:09 pm
Package arrived at a courier facility
Mumbai, in
11:20 am
Package has left the courier facility
Andheri, mumbai, maharashtra, in
10:25 am
Package arrived at a courier facility
Andheri, mumbai, maharashtra, in
Thursday, 18 may
11:56 pm
Package has left the courier facility
Hosakote taluk, bengaluru, karnataka, in
6:17 pm
Package arrived at a courier facility
Hosakote taluk, bengaluru, karnataka, in

I have submitted return request for the defective memore micro sound capture mp3 player shaped voice recorder / audio recorder 8 gb on 19.05.2017. And it was scheduled to pick up on 20.05.2017 from 10.00 hrs to 13.00 hrs. But still none attended to pick up the same. Request for suitable action please.
Order no.[protected]
pickup tracking id.[protected]

narayan chandra das
mob; [protected]
email nc1981.[protected]@gmail.Com

I have ordered 2 pcs 16 gb sandisk pen drive & made payment for 498 by hdfc visa debit card, but after 3 days they send me message about cancelation of order & refused to deliver my order. My payment of 498 of refund is still pending.
Its not fair, after accepting order, they reject my order.
Please take some action.
Thanks
ca sandeep jngr
[protected]
[protected]

My order no.[protected]
I ordered casio watch but amazon deliver fastrack watch. pick up man didn't accept the product for refund. Plz solve this problem

I ordered an amazon kindle paperwhite during amazon sale. The product did not arrive at the designated address and the courier returned it to the seller. I have blnot yet recieved the refund of the product. Order number-one[protected]. First of the amazon courier transportation was not as polite or good and didn't even bother to deliver the product and directly returned it.

Order id :[protected]
Item:[protected]. Sold by vtc99512
Return id : dg3hvoporrma on 10.05.17
The refund is not received till my account.
The returned item revived by seller on 18.05.17. But seller not take response.
The seller address is vishal trading company, e204, rishi nagar, 2nd floor,
New delhi-110034, cell:[protected].
The item returned from tirupur, tamilnadu.
[protected].

I totally ordered 10 items in amazon.in and received 4 items next day i received 2 items

Still order no #:[protected] wireless car blue tooth is missing, it shows that i have already received and i even called the phone no of the delevery boy and he said he does not have. So who is helping me. Hope here i can get help

Sir, i dr sunitha, govt. Medical officer, ordered a curiofact hand carved mirror in amazon worth rs 1749 on april 8th of 2016, and the product didnot reach directly to me, and it was known that a local post man came there and handed over the ordered product to one of my staffs at the institution without my knowledge, and the product reached with broken from exterior look itself because we found a crackling soun inside and i applied for refund and received a mail i should print the label exteriorly and return back to the address as curiofact, gujarat and i did so, but till now i didnt get the refund, i am in deep agony i lost my money, my valuable time for return back the product and after all o guess it was cheating, so pls do the needful because i already waited almost 1 month

Order id[protected] booked on 11.05.2017
Tracking id[protected]
Awful experience with amazon.. Your delivery team here at guntur, a. P is pathetic and unprofessional.. They didn't even bother to come to my address to deliver the package and instead my package was returned on 20.05.2017, even though i paid the amount for the item while booking the product..

I had problems with my phone, so i contacted the delivery agent 5-6 times to call me at an alternate no.. I didn't get the package neither any calls at the alternate no.. I also informed your helpline no./customer care on 19.05.2017 to update my phone no. And to inform the delivery team but that didn't help my cause although i was assured by the executive that the delivery team has been informed and i will get the package within 24hrs-48hrs... I am very disappointed with such a poor coordination between customer care support and delivery agents on field.. Least expected from a brand like amazon.
I would request the top management to look into the matter and take strict action against the neglectful staff and also deliver me the same package at the same price at the earliest.
A disgruntled customer...
Phone no - [protected]

Amazon agent bearing mob no [protected] from Bhubaneswar odisha is very irresponsible and arrogant .several times he returned item without contact the customer and mentioned that product being refused by customer. Take necessary action for betterment of customer as well as brand name of Amazon.

I Book a Smart Phone from Amazon.in
he deliver the phone within 3 Days but phone not working we argue with delivery person about the complaint he told raise return order but not accepted by server

ill try many times but time waste please dont trust amazon.in

I was charged $99.00 from amazon prime. I have not nor do i want this service. I would like my money returned immediately. Also, i would like to see proof showing i signed up for this service. I have placed an order in the past from amazon so they had my debit card number so i feel they just singed me up for this program.

Terry nipper
[protected]

The amazon has done fraud with me and no one is ready. I ordered the book from amazon and invoice is of that very book but they have delivered me wrong book and the customer care, people. the book ordered by me is a special book and lesser value book with dishonest intention has been supplied to me by the amazon. and now the are not even refunding my money. Is amazon policies are the constitution that needs to be followed they have committed such an error that they should not be pardoned. delivery of the wrong order and of lesser value by taking higher value amounts to fraud and cheating as defined under Indian penal code.

I brought a book advertised as latest edition and sold at 40% discount
on 3rd May, 2017 for Rs.620/- (order no:[protected], it was received on 11/May but the book was of 2010 edition (with list price Rs.620/-).
When I complained, Amazon picked up the book on 12th May and promised refund
in my bank account by 18th May. The refund has still not been received and they
have disabled contact us link. The last message received is given below

But

(a) There is no refund till date

(b) Amazon is not prepared to tell me in whose account
and by which mode has the amount been refunded
(Account Number/Beneficary Name/IFSC code/NEFT number)

(c) It is ridiculous that they "refund" to whomever they want
and then ask the customer to check

Sanjeev

====================================
I'm sorry to hear that you are not able to find the
refund for the order #[protected].

I've checked the details and can confirm that the refund
has been successfully processed on May 12, 2017.

Here is the reference number of the refund: 61493330

I request you to please check your bank account statement
between the dates May 12, 2017 and you will be able to
locate the refund.

If you still don't see your refund, please contact your
bank customer service and dispute the transaction as
'refund not processed'. At that time, they will see
a pending refund and will follow the path back to our
payment processor to locate the refund.

If you have any further query, please let us know and we can
proceed further:
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