Amazon India Complaints & Reviews

I purchased sony sbh80 bluetooth headset (Black) worth of rs. 5750/- on 9th september, 2016 recently i am having issue with the device so i went to the service center to claim the 1 year warranty with the order summary doc which was provided by amazon in my portal but the service center people not accepting it and they need invoice so i requested amazon team to provide invoice on 30th march, 2017 and they said they will provide with in 48 hours but they are unable to provide till date and they are asking me to wait for 3-5 business days because they raised a request to seller but seller us not responding. So i need to wait till the seller responds but i am worry about the warranty period.

Hi,

I have
Purchase the Moto G 5, that product is defected which is verified by Amazon Engineer, but amazone pickup agent came and denay the pickup return book date is 14th april today date is 28th april but no solution for this.

Order number-Order #[protected]

I order some product from amazon india on 11 march 2017, but i didn't recived my product, i complaint about this to the company. Company commit me to return the amount within few days but company not return the amount. I have send the bank statement to the company but after many request and complaint company not return the money.
If the company unable to fulfill the order than why it take order & take my money unauthorized with him. And after 45 days company not return my money also.

My mobile no. Is [protected] and i order redmi mi 4a on 13 april my amazon order tracking id is[protected] my order status shows deliver but my package is not delivered to me and aslo delivery boy abusing me give warning. And customer executive also unable to resolve my problem til now no solution
And also i call 7 times to customer care of amazon til no response

I order an Fiskars thread trimmer but I received a trimmer which was not shown in the site. So I resend it to the sellers. there is no response or refund from the seller. I registered a complaint in amazon and add review of that product and seller still I didn't get my money back. along with this I ordered a Vegetable cutter that is also not working properly but I didn't return

Order #[protected]

Craftuno handcrafted soapstone oil diffuser with floral carving (Free : 2 tealights & 1 bottle aroma oil 20 ml) (Height : 3.25 inches)

Pure source india good quality 9 in one aroma oil pack (Lemon grass, lavender, jasmine, rose, citronella, eucalyptus, peppermint, sandal wood, r
Sold by: pure source india

The above items have not been delivered. But the status hows as delivered.

The delivery dates shown are holidays.

Paid to amazon pos twice through debit card on a purchase taken at home on[protected] at 630pm. It never got transferred to the merchant, so eventually i paid cash to amazon delievery man

. However after half an hour i recieved a message to my surprise that amount has been debited, not once but twice 8463* 2 =16926

This is over and above cash paid @8463

Why you want additional address I already spoke with amazon your team they told . it will be delivered today itself same address and I also called so many time this phone number [protected] I talk with him 2 time third time I called to him his phone switch off . still I was calling no response I started calling him afternoon 2:00 pm to 10:00 pm now no response

Delayed, your action required

Your package could not be delivered because additional address details are required. Please contact Amazon for next steps

On April 8, 2017 I placed an order #[protected] with Amazon.in for
Northside Men s Bozeman Snow Boot Brown 11 D(M) US for amount

Item Subtotal: Rs.6, 195.12
(Includes Import Fees Deposit Rs.1, 789.86)

Shipping & Handling: Rs.1, 638.52

Order Total: Rs.7, 833.64

As I was not in town to take the delivery, Amazon.in never reached me on my correct contact number [protected] regarding delivery reattempt. And the delivery executive suggested me, if I cancel I would get the refund.

When I didn't get the refund, I reached Amazon.in customer service on April 25, 2017 and I was shocked to see that they informed me I will get only refund for item price not for shipping & handling and import fees deposit.

So, they refunded only item price for Rs. 4405.26.

I sent several emails to Amazon.in requesting for full refund, however they refused to refund Rs. 1638.52 for shipping & handling and Rs. 1789.86 for import fees deposit.

I'm yet to get refund of Rs. 3428. 38 in total.

I request the Hyderabad Consumer Court to admit my plea and help me get justice in this case

Regards,
Imran Khan.

I have purchased the hikvision camera from amazon.com. Amazon supplied a faulty hard disk (Also same was out of warranty along with the order. I had sent the faulty hard disk back to amazon via courier and i have the reciept of the courier and photo of hard disk.

Now amazon is not able to provide me a replaced hard disk nor they are ready to give me my original hard disk. - they are also not paying me for the cost of hard disk (Which is rs 14324) as on their own website.

Please help with resolving the issue.

I have ordered i5 processor +chipset+ram etc through amazon. After 10 days i have received the package. When i opened it i was shocked. The package was full of newspapers no product inside. Contacted amazon as well as seller. Amazon is saying investigation is going on wait for 2 weeks. Why should i wait for my money. Its there problem. Very strange..

I ordered Samsung Headset New Design.
They sent me an old design.
Then i told take it return.
They said contact the seller.
I contacted​ GINNI SALES They asked me to send the pictures of item.
I sent but they told the item was not sent by us which you sent pictures of item.
And they don't want to return it back.

How can i make them believe.

When it comes to computer components there's a lot of variation and different types. Just take RAM it cane be desktop/laptop. DDR3/DDR4, 1333 1600 and so on.

I gave an important feedback to Amazon thru a formal chat to introduce filter like Desktop/Laptop when it comes to searching RAM. At present these are mixed in search results. This is one of the top level ilter but not present on Amazon search.

It's over a month but till date Amazon has not introduced this important customer friendly feature. Most likely there's a disconnect between the representative I chatted with and those in decision making.

Anyways it's left up to Amazon to decide if they want to introduce such a customer friendly more meaningful search filter for computer components.

Good luck.

Delivery boy was very rude.. He came 10 min before time.. So he demanded the plastic bag in which our package was being delivered. He was so rude that he wanted to get into our house just because he arrived10 min before time. We ordered from amazon now, his name is balsubrama, his number is [protected]... And yes very important part to be noticed.. We received a text message that our order will be delivered by10 pm.. But it arrived at. 7 50 pm only.. Giving him an"appropriate" reason to barge into our house without permission and being very disrespectful and rude at the same time. Wrong details are texted to us about the timing of delivery of order..

A refund has been made by amazon on 10th of April regarding a product which i've buyed from the amazon. I have reference id also But the refund has not been received yet. Bank is saying no amount has been received by them. I've talked to them again and again but no responss is coming. So i nees to file a "charge dispute" on them, to get the full details. I need bank to resolve this issue as soon as possible or i'm gonna take some legal action.

Sir
My order no[protected]
Date 18 Apr 2017

Asking to CC Bhopal firstly repealed that your product is cannceled

Then I replayed that I not cancelled my order.
Then CC replayed that your item is damaged and give new order
The same is hapened with many other people also

Worst customer service ever pick has not been done yet all customer service agents hang up the call and speak very rude this both they handsets which i have received are defect and customer service is really pathetic. Especially mobile tech team and escalation team is worst they hang up the call on our face especially Ragvendra from escalations team was very unhelpful and is not fit to be in customer service.

Dear m/s amazon india,

As per attachment i have booked flip cover or nokia battery on 18th april 2018 but due to some payment issue i have cancelled the order.
As it is shown you in attachment optransactionhistory[protected]. Pdf i have paid amount to amazon.
I feel inconvenience to tell you that i have not received my amount after cancellation of my order.
I am regularly calling to amazon customer care and they are giving me next day to refund my amount but still not received the amount.

Kindly do the needful for your customer satisfaction, we are believing you.

My order number - order #[protected], order #[protected]

Regards

Mrinmoy de

The cash back offer was on hdfc credit card between 1 to 5 october 2016, and i did same. But from last 7 month i m still waiting for cashback, and also these company are making fool

Order id : order #[protected]

I did lots of followup but they always taking complaint and escalting from last 7 month.

And i also forward mails to this company, i wish if i can pay some money for consumer forum and raised a legal complaint against them, i have complete recording with me.

My mobile no : [protected]
Email id : [protected]@gmail.com
Amazon registered no: [protected]

Ordered lg 1.5 ton dual inverter a. C. 07.04.2017, with an offer of free standard installation. But, lg persons during installation demanded rs 499 towards installation charges. At that time, i contacted amazon customer care, she told that whatever amount i will pay to lg persons towards standard installation, that amazon will refund and also sent email dated 12th april confirming same. But now when iam contacting amazon customer care to ask the status of refund they are denying to give the refund in any manner.

This is the email that amazon customer care executive sent on 12.04.17 when lg persons came for installation:

"
Amazon.in
Apr 12 (12 days ago)

To me

Amazon
Your account amazon.in
Message from customer service
Hello,

As mentioned on website you will be eligible for a free standard installation.

In case the brand is charging any installation charges we will help you with that. We will initiate that amount to your amazon gift card within 30 days.

I hope this helps. We look forward to see you soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Bhavya. B
"