Amazon India Complaints & Reviews

I have been charged with Rs.735/- on 04-MARCH-2017 (directly debited from the credit card details saved with the amazon account) towards amazon prime membership though I never opted to have membership.

One month free trail of amazon prime membership was offered to me as compensation from amazon customer care, when I raised a complaint regarding delay in delivery and wrong updation of delivery status as delivered though i didn't receive it.

Sir,
My SBI bank account debited for Rs.80, 997 with transaction ref. noIGABBZXIQ8.
I paid against all together to purchase iPhone 7 plus with extended warranty and insurance Order #[protected] and Order #[protected] and Order #[protected].
There is no response from Amazon.
There is no customer care phone numbers on this website. how can I get my orders or my money back from AMAZON India.

I got amazon data cable in lightning deal its not working now previously they said they are going to replace if there is problem now they deny for replacement and they say to get refund amount which u got in lightning deal now who is going to pay extra amount and buy there is total injustice and they totally denay for call transfer to assistent managaer or manager worst service even thought of moving to consumer court for amazon fraud case

I placed a order of samsung j2 4g on march 26 with full online payment. till then i dnt received any updates about my product . it shows it will delieverd on 5th april 2017. but nothing received.even amazon customer care dsnt response any product.

It's regarding the order #[protected]A mivi micro usb cable) which was supposed to be delivered to me by 28th of march. I have faced same pathetic service from amazon before for several other orders such as #[protected] as i have several accounts on amazon. And every time there is this same pattern "the package is delivered by india post" and they never bother to call me. All they do is return the package to the seller. Shopping from amazon has wasted my time and my money. Amazon never values your time. Compensation for wasting my time is out of question. But at least return my money. Money paid through debit and gift card. Package not delivered yet. Just return my money and will never shop from amazon again.

I had ordered prestige 1.0 veg cutter on 31 march 2017. Expected date of
delivery was 6th Apr 2017. All of sudden on 4th Apr 2017 around 5pm some delivery boy delivered parcel to my neighbour house and there was no communication about that. Within 10 mins we were back to home and my neighbour gave me parcel. Parcel was weighing very light and I opened with doubt, and shockingly there were only air filled plastic bags inside the box. It had a bill of the item also attached to the box.
When contacted to customer care very casually they said sorry and initiated refund which takes some more days and we have to keep tracking that also. Is this the way Amazon is working? My effort is getting wasted and moreover I am totally unhappy with all this.

I purchased the 3 month subscription and I received an email with the product code but when I tried to redeem the service I was being shown a message that the code I entered is invalid. The money from my account has already been deducted. Please send me another email with the card.
This is a very depressing situation I hope to have my subscription pack activated or refund my money! Please send me another card

I place order to the company on 11 march 2017. order for ACTION SHOOS & Green Tea. at the time of order company shows delivery is at my place. but later company return my 'Green Tea" order with tag "delivery is not in your city". Action shoos i order for size 7, company send me size 10. that also return to the company but this 5th april 2017, i didn't get money back to my account, customer care not support earlier said send to your bank account now not answering any more.

if company unable to deliver to my order at my address than why company take my order and also accept money and not return the money after a month.

Order ID[protected]
Order detail - 1 of SHOPEE 58MM SAFTEY UV LENS FILTER FOR CANON EOS 18-55MM 55-250MM 1100D 500D 5D 450D 600D 650D 1200D 1000D 58MM ..

i have order this product in 1st week of march which was delivered to some other address. i have highlighted the same to amazon india as well as seller also. both are sharing only AWB detail .when ordered is delivered to some other adress than no need to share AWB detail.

kindly dispatch same product or refund the amount.

I am order a mobile phone samsung galaxy j7 prime &paid money that time 11900Rs through debit card.company is not supply my order.i attach my mail copy.

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Your Amazon.in order (#[protected] of "Samsung Galaxy J7 Prime..." has been dispatched!

Amazon.in
Mar 25 (11 days ago)

to me

Amazon
Your Orders | Your Account | Amazon.in
Shipping Confirmation
Order #[protected]
Hello Tapas Samanta,
We thought you'd like to know that COMPS TRADE dispatched your item(s). Your order is on the way. If you need to return an item from this shipment or manage other orders, please visit Your Orders on Amazon.in.

Arriving:
Wednesday, March 29 -
Monday, April 3

Track your package Your package was sent to:
Tapas Samanta
Dongfang Electric(i)pvt ltd
rajarhat, newtowo(beside newtown bus stand)
KOLKATA, WEST BENGAL 700156
India
Your package is being shipped by Comps Kart and the tracking number is CT60715082. Please note that a signature may be required for the delivery of the package.
Shipment Details
Samsung Galaxy J7 Prime SM-G610F (Gold, 16GB)
Sold by COMPS TRADE Rs.11, 900.00

Item Subtotal: Rs.11, 900.00
Shipping & Handling: Rs.0.00
Shipment Total: Rs.11, 900.00
Returns are easy. Visit our Returns Centre.
If you need further assistance with your order, please visit Customer Service.

We hope to see you again soon!
Amazon.in

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This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Hello sir this is regard to my refund ofrs 1336 for the hul pureit bought on amazon i had asked for a bank transfer after furnishing my bank details along with my ifsc code and details .. they had askede to furnish my exact name i did even that ... till today im going on making call to the customer care and no proper solution to the ptoblem .. i have asked them to change the mode of refund to my pay balance they are not doing that ... every time i call a customer support they tell me to furnish my bank details ... wht the hell should i provide plss return my money i. A busy doctor anf cant just keep doing this nonsense all the time... hoping to see a quick and fruitful response...immediately

Regards
Dr Jyothikala Nagaraj
Belgaum
[protected]

This is Mehul Dodiya, and this is regarding order number[protected] which was placed on 31 March 2017 and was scheduled to be delivered on 4th April 2017.

All the procedure worked fine until yesterday delivery day, Sudden I got the message yesterday morning that the product couldn't deliver and it is returned back to seller. When I called Amazon support they said its just a technical error I will get my product delivered today i.e Yesterday.

2 hours latter I again called to know the status of my product, The call was answered by the Name :- Karan. He said the product has been returned to seller as the product was noticed damaged by the courier partner. I accepted but instead of providing me replacement he suggested me to reorder my product again at the new price which is 40% higher which I can even purchase from any shop instead of buying from Amazon.

He even started shouting on me without providing any solution and disconnected my phone. Its not my mistake if the product was damaged, Its your responsibility to give me replacement as you have taken this responsibility.

Dear Amazon ! Its better you cancel your license and shutdown your company If you are not able to fulfill customers requirement, This is not the 1st time I have faced this issue with Amazon ! STOP CHEATING PEOPLE !!

I have made transaction 21 march with amazon india of 7299 so i suppose to get 7299 in my bank account in 2-4 business days but i didnt received it arn 74332747089708806950707 kindly check my refund status they have initiated on 30 march and my order id[protected] they told me check with your bank we hv sent you money as a proof we have arn.

When my order come there is no camera in a box . When I call Amazon he says that our pickup boy come tomorrow and receive the package . And your refund came to your account in 2 days . But 6 days our going.
There is no response and satisfied me.
Kindly take some action please sir.
When I call customer care he says that we file a return o[censored]r. Tomorrow at any cost your package will return but no has come .
Amazon send me a message that your package is not ready that's why return reschedule at next business days. Without calling me

I want l size in place of s size

Reference Order #[protected]
Order was placed on 23 march 2017 and payment has been already done, estimated delivery date was given 30 march 2017, but the package is still not delivered till date.
I've talked to customer service couple of times and they are also not able to give me the delivery date and current​ location of the package.
No one is taking charge to update the exact location of the package with delivery date.

Hi,
I have ordered iphone 6s from amazon with the order id[protected] and it was delivered to me on 1/4/2017.But Amazon has delivered me the demo version of it with lots of applications already installed with videos, mp3 files and music files already in it.An used product to be precise.I intimated the same with your customer care and they asked me to provide a cerificate from authorised apple service centre stating the same for getting replacement.I had talked to the executive in live chat and also directly over phone and both of them promised me a replacement.And with lot of strain i got the report ready and mailed it to [protected]@amazon.in and then called the cx care and then they said me replacement cannot be done, instead refund will be provided.

I agreed to that and ended up the conversation only because Mr clement who spoke to me claiming he is from leadership department promised me that the pickup would happen on April 4th.I confirmed the same with Ms Megha and Mr pradeep and they also promised me the same.But today ie 4th april when contacted cx care Mr abhinav is saying me that is been scheduled to April 5th and can't be done Today.

This is not at all acceptable from customer point of view.I bould a product worth Rs 41000/- from amazon because of the belief in it.Please understand the amount is big and i have been literally cheated by giving a demo product which is kept in shops and stores.Is this the quality service that amazon is claiming? I bought the product from amazon, not from any particular seller and its your responsibilt to take care of this.

In brief iam expecting a proper solution on this and i need it asap.Iam attaching all the conversations and mails i had with your executives.Please check on to it.

Great Work Amazon!!Your value to customers money is great!!!

Once placed some order then items in the order will be removed but money will be deducted for all items we added.

As in below screen shots you can see difference in items which i ordered and exiting in amazon order.

As you can see and there is payment failure transaction even and amazon people deducted money two times for the same order.

Please help me.

Thanks,
Tirumala

I ordered a haier hwm58-020 washing machine on amazon india (Order no.[protected] dated 21st march 2017), delivery promised was 23rd march 2017. I have paid 10.5 k for the same via credit card. Item was not delivered to me till date 4th april 2017. I have request and complained about the same to customer care but received no confirmation regarding cancellation of my or expected delivery. As such amazon india has no details of my order location and problem. I have requested for cancellation three time to customer care on 25th march 2017, 29th march 2017 and 02nd april 2017, but received no confirmation or refund. Please help to resolve the same, cancellation of order.

I have a problem, I hope that you will be able to help me.
I didn't ordering this product, but today i received message that my credit card was charged by "AMAZON MKTPLACE PMTSAMAZON.COM". (by 18.20 GEL)
How can i to take back my money?