Amazon India Complaints & Reviews

Hello,

I purchased the resume 4a but when I first made the payment it was deducted from my account but again I got the message for revising payment. So when I again revised payment it's again deducted from my account. So for same order twice the payment is been deducted. I made call to amazon support they are not even handling it properly. I am providing them transaction I'd and other details too. So when I filed complaint on my bank I got revert that. Merchant has confirmed the payment and also having bank I'd and payment I'd.

Message from bank:
Your complaint [protected] has been attended to and closed after resolution as:: MERCHANT CONFIRMED TRANSACTION AS SUCCESSFUL. Details: Merchant Id : AMAZ
ON? Bank_ID : SM3? Payment Id : 533654? PGI Ref. No. : ISM[protected]? Ref. 1 : -? Ref. 2 : -? Ref. 3 : -? Date of Txn: 30-03-17? Amount (Rs.ps): 6297.00
? Status : SUCCESS? IP Address : NA.

This is got from my state bank of India support.

Now it's confirmed the payment is with Amazon. But they are saying payemt is not received by them and bank people are saying payment is with amazon. So i need resolution for this where my payment has gone. when its not with SBI and not with amazon.

Thanks,

Dear sir i am harshal chhajed
My order is marfo red and black finger print scanner (morfo mso1300 e20 by safron marfo, order no.[protected] is book on 2nd march 2017 and today is 43 days complet... and till my order is panding... so pls solve my problem and help me...

Any quiry call me [protected], [protected]

From
Harshal javerilal chhajed
Dalahans, ugaon road, a/p & tal. niphad
Dist - nashik. 422303

Hi amazon team,

My order id is:[protected]

I want to tell you that my refund inteted by yestarday but before I have
recieve my refund some hacked my amazon acount which is my acount
[protected]@gmail.com
and fake acount was
123menu.[protected]@gmail.com

whatever that he changed my all details including my bank details
my real bank acount last 3digits are 304
And changed by hacker 189

Yestrday I talked with your acount departmen exicutive he refersh my acount
but my refund already gone in hacker's acount
I have got a msg that your refund is succusful in your acount and I have
got refernce number also[protected]

I have'nt got my refund in my real acount please help me out from this
otherwise I will go for police and cunsumer court dorr step
please cancil that amount and refund it in my real acount
which is I am giveing u

Ac- ******304
Ifs- IBKL0000075
Acount holder name- rahul kumar

Thanks& regards
Rahul kumar
[protected]

I placed a order of Canon PG47 ink cartridge on Amazon india on 10th april 2017, on 12th april it was shipped, its order number was[protected], its price was 589 rupee(including delivery charges), on 12th april I called amazon helpline and explained that I need that product as soon as possible because of an issue, they ensured me that I will get that product soon, now on 14 april I opened the amazon app and got to know that my Product is cancelled, to know the reason I made a call to amazon again, And when I explained the issue she firstly told me that I will get on time and after I again told her that Amazon app says my order has been cancelled then she told me that order has been cancelled due to incomplete address, I told her that I had placed many orders previously with the same address and I didn't faced any issues, then she told me that amazon service is doorstep and that's why I will not get the order with the same address, I told her that I know it is doorstep but I have to go the delivery agent to get my product and regarding this issue I had called amazon to resolve this issue but amazon customer care executive told me that I have to go there to get my order but she(Amazon executive)denied that we cant say this at all and she cant do regarding my cancelled order, and as usually I get a message after the call regarding the call with the agent name I didn't got that after this call.
Now If possible I need these resolutions
1.Either my product should be delivered on or before 15th april or I should get the compensation.
2.The customer executive should mail the points during the call that on these points call was based and executive have ensured us so that they cant deny it latter, and my one mobile number was switched off and they had my another number they didn't even bother of to inform me about this on my secondary number.
My email id connected with Amazon account is [protected]@gmail.com

I had purchesed mobile phone company name - mi model - note3 (32 gb, colour grey) from one of the seller of amazon india.
Seller details & address:
E-mobiles, anjaneya infrastructure project no. 38 & 39, soukya road, kacherakanahalli hoskote taluka, bangalore rural district, bangalore - 560067, karnataka, india

Regd add of seller:
E-mobiles, no-f-906, 9th floor marigold block, eta star, the gardens magadi main road, bangalore - 560023, karnataka, in

Product : mi note3 (32gb, grey)
Submit a complaint

Invoice date : 6th oct, 2016
Invoice number : ka-blr[protected]
Invoice imei no. blank
Order id :[protected]

Bill on amazon attached herwith (attached herwith)

The product mobile phone (brand –mi note3 32 gb colour grey) imei number is not mentioned in given invoice by seller.
Now i have facing overheating & battary drain issue for last 2 months with this handset & need to claim warranty, but when i reached to xiomi (mi) official service centre at raj nagar ghaziabad, they noticed me that my handset having a imei number but in invoice imei number is missing & advice to talk to amazon customer service.

Amazon customer service executive reply
1) customer service executive took all details of my copmplaint but again & again send me the procedure to generate invoice from amzon account which not having imei number. & my problem is still not solved & there is no posstive reply from seller & amazon

I dont have sellers contact number (e-mobiles) and email address to directly contact with him. so please look into matter & help to resolve this issue.

Conctact no. pankaj jha [protected] / [protected]

"dear sir/ madam,
I have placed an order for tool center digital laser non-contact photo tachometer. And the order number is[protected]. Dated 4-4-2017. It clearly stated in your invoice, it is from tool center.
But you have dispatched pixic digital tachometer with non-contact laser dt2234c, why, you have altered my order? Is there any explanation? I want the reason immediately. Otherwise i am forced to think amazon cheating the customers."

Am Vilas manktala Maine 22 march ko Amazon seller see oppo ka a37 model 7100rs and on-site warranty 549rs ki buy ki his ki payment Maine online transfer kri or product delivery time 2 Apr ka Mila jab Maine 2apr ko customer care PE baat ki ke mera product muje abi tk nhi Mila to muje bola gya ke 1-2 din w8 kro but thodi see baad muje Amazon pay me paise refund kr diye Jo mere kisi kam ke nhi aab JB b mai call 'karta hu ke mera paise mere bank account me do muje then ye hi bolts 2 din tk as jayega know bolte 7 days tk jayega 22mar see muje kharab kr the hai mai chahta hu ke muje mera order Jo Maine place kiya go muje dena chahiye nhi to mera paisa mere bank account me aana chahiye with interest and Amazon ko panilty lagni chahiye Jo ye log customer ko kharab na kr sake aage se merit sabi se request hai Amazon pe discount ke lalch me na fase

I got a hit after 2 min of sale start and I added as a wish list user and from 12:05 to till 1:00 Pm, I hit approx more than 100 time on add to cart but order of Redmi 4a is failed, but in market this same product is available in black with more than 1000rs and without warranty, that means there is something wrong Amazon sets a jammer by which only specific user can booked this type of sale...Because you have a privacy policy that of one user and one set ...So how is it possible without fraud...I think mujhe Ek RTI complaint registered karna banta hair...Because time is money aap kitno ka time waste karna the ho is fraud Sale k naam pe...M.No - [protected]

My order id is[protected]
Hi someone changed my email id and all details on my amazon account .. Mera aaj refund ane wala tha par meri information leak ki gayi kisi cce ke side se

My old and genuine id on amazon
- [protected]@gmail.com

And new which is fake - 123menu.[protected]@gmail.com

Please help me i'll do F.I.R regarding this fraud case

Thanks
Rahul kumar
[protected]

Offer id[protected] Ive applied for returnings of the product but they didnt camra hee to received it. Now I want my money back as I need it badly . So please collect the package and return my money.

Hello,

Order #[protected]
Product : oneplus 3t (Soft gold, 6gb ram + 64gb memory)

Purchased this product for approx rs 30k and from day one i have heating issues and hangs intermittently. Requested a return but amazon refused and asked me to work with vendor.. I consider this as an doa and want this to be returned for full refund.in the product page they have not mentioned any special return policy..
I need to return for full refund..

Thanks
Ravi

I had received moto g5 on 11/04/2017, but when i insert the battery in phone... The back panel is not fitting... The phone gets heated.. When i contact customer care..
. They confuse a lot... At last one representative said we would request a replacement service for u... I agreed... Than they said but the address where the phone has been delivered... It is not possible to pick up the phone from the same address... U itself have to arrange the product send back to us... What rubbish is this... They said it is our policies... Amazon have framed their policies for their benefit... Not consumer... That is why they are way behind flipkart
Anshul
[protected]

First of all i would like to tell you, your customer service is pathetic.. They are not at all concern about customer. They are not customer centric.

I chat with chitra, vijay and many more people for my issue resolution but still it's pending.. I brought coolpad note 5 mobile from amazon.in for my cousin order #[protected] and from day one it's not working properly.. I raised complaint thrice for replacement but they are not at all serious, they are just delaying and watching to end my replacement time period.. Since last few days i'm contacting them for replacement.

Now, i'm very tired and frustrated with your service.

This kind of nature, service and culture towards customer does not match on big brand name like amazon...

I have place an order for asus zenfone 3 ze552kl-1a031in (black) from amazon.co.in dated 5th april 2017.

Its being almost 7 day's my order has not been delivered to me. i have sent mutliple email and call on there support but no one respond to phone and call's.

Amazon.co.in order number order #[protected]

I have order cod for the order and still not heard anything from merchad. please do the needful and help in getting my product

Regards,

Piyush gajera
Mobile : [protected]
E-mail : [protected]@yahoo.com
.

I have purchased 2 nos sandisk cruzer blade 32 gb usb flash drive
Boo5fynt3g against order id[protected] and invoice no. Ka-blr[protected] dt.[protected]. Both are not working now. Please help in
Getting replacement

Hi Greetings.

I have order a Aqua Mist - 2.8 Inch Display Dual SIM Basic Keypad Mobile Phone amazon.in.

Payment detected two time please refer enclosed screen shots for your reference.

Kindly refund 1 deduction of RS. 1299/-.

Please do the needful.

Thanks & Regards,
Vijayanand

Dear Sir,
Regards,

Sir, I ordered a Phone (Lenovo Vibe P1m Order ID[protected]) worth Rs. 7810/- trough Amazon.com on 19 November 2016 and the Amazon.com said that it will be delivered upto 30 November 2016. Sir, after expected delivery date when I contact to customer care of Amazon.com they said that it will arrive in 2-3 days because the order will be delivered by a third party seller IVISH ASSOCIATES, not by the amazon.com but the merchandise did not arrive even now (16 Dec 2016).
On 7th December 2016 I claim for my money and ask my refund after cancellation of the merchandise by telephonic conversation by customer care and the customer care executive file a claim against the my order under A to Z Guarantee claim and informed me that it will be settled upto 21 Dec 16, but on 15 December 2016 I got an e-mail that they (Amazon.com) have denied my claim, Even they says that the courier (Merchandise) is arrived and handover to my family member while neither me nor my family member got the merchandise.
After my regressive and repetitive complains on 15 Dec 16 I got a mail that they have closed my complaint and even they are not ready to give any information regarding this.

They are not giving the following details :

1. Person whom the product is delivered?
2. the name of person who delivered the product.
3. date and time of delivery.
4. name of courier service by which the product is delivered.
Even they did not contact me at the time of delivery. They are just saying the product is delivered at your registered address. I ask Claim from Amazon but they denied my claim.
Sir, I hope you will help me because it is a matter of faith and such type of practice by these companies are making fun with the consumer and this way with the constitutions. It is time when a consumer and body like you have to show the power of Consumer and Legal Body like you.

Sir, I am writing this mail/complaint with a hope that you will definitely help me.

thank you.
Shubhendu S. Shukla

Refund not received of my order they are telling me that we have refunded your amount on 28 marxh but today is 12 april and i didnt get it i called amazon and thwy are sayng to call my bank customer care but in bank customer care they are saying that if refund comes from amazon they credit my amount in your account and i called amazon they said to filed dispute charge and i filed it my token no is [protected]
And amazon give me reference number[protected] and my amount is 9495

I have placed an order on prim delivery for 1+3T phone from amazon.com on 6th April’17, which should be delivered on 10 April’17. At night 8:30 PM I called to know the status so agent told me that will get within an hour, again I waited for one hour for my product.

At 9:30 again I called and I got response from their agent and one senior that today is not possible to get deliver and asked me for my suitable delivery time, I said ok deliver it next day between 1:30 PM to 2:30 Pm on deliver address which is my office address.

I do evening shift but I told that I will come to pick my phone and I came to my office that time. But still I did not get my order. They again committed for delivery at 8:00 pm todays date. Still I did not get any delivery. I got frustrate now. What action they are taking I don’t know, just saying that we have raised a complaint against it. but there is no resolution.

they are not assisting at all and again in closing script asking'' is there anything else I can help you''. pathetic service.

I have received low quality product 'salwar suit'. And did complaint through email and amazon.in portal even through customer care number but amazon had not sent any guy for collecting parcel and giving refund. We have all the documents like payment bill... Etc

Please take back your parcel and refund my money immediately.

Kind regards,
Amzad
Email: info. [protected]@gmail.com