Amazon India Complaints & Reviews

Requested sir in this which product are not come and diffect in piece so sir please refund my payment thank you
And there are not choice piece and colour not same different colour come so please m
y payment is refund
And i am complain in custmer care service and there are not responding so please refund my payment thank you sir
And one weak are gone

Dear Team,

This is complete nonsense and unlikely fake reason for cancelling my order that no one was available to received courier. I have called more than 20 times to courier boy and customer care but regrettably none of them has taken suitable action . I am a premium customer and frequently orders stuff online and never had such issue but this time your agency has heart my sentiments as I have ordered Item in sale and you know enthusiasm when order successful accepted in 1 minute time span in India .

Kindly treat this email as my formal complaint against courier boy and your customer care who refused to talk and given wrong information / perception that we were not available at home to receive package . I am now forced to asked few question before breaking my relation with amazon India .

1. What is benefit to be a premium member ?

2. How do we trust on local agency working for Amazon

3. What action will be taken against courier boy who cancelled order without delivery attempt

4. What is escalation matrix where I am raise complaint to management

5. Five international calls I have made to courier boy how do I claim carrier charges ..

Amazon India is so prestigious company in an India and people believe to purchase. Its the company reputation that sell good thing in website.
I had the very bad experience purchasing in Amazon website.
I purchased the radio from amazon on feb 14, 2017 and now its radio is not working completely.

When I went to the company website and selected the things for returns, there is message that warranty is there only two weeks. What a surprise?
This is really faradism activity.

I want to replace this radio.
Please help me in replacing this radio
The order no is order #[protected]

I have booked product from Amazon ( #[protected] on 24.02.17. But product never reached. Even tracking i.d. provided to me was fake. Now they are saying we have refunded your money on 15.03.17. And provided me a transaction no. But till 25.03.17. No money has reached. I think that no. is also fake. They are saying you contact bank(BOB). which I also did. But they could not also find anything.
Now they are emailing/saying. It is between you and bank. We can not do anything. Pls. help to get my money back

Sameer here...
mob no [protected]
Ordered on 12 March 2017 Order#[protected]

I want to return this defective product but nobody is coming for pick up as per schedules.. they always come off schedule when i n not home.

I had spoken to escalation desk couple of times but they all are useless and have no authority to do anything..

I dont care i[censored] dont want your item back but I want refund immediately or else i am filing a fraud case. thats it ..
Now its your turn to face...

Dear sir, I have a order by mistake on date 23 march 2017. Order no.[protected]
But I want cancle this order & pls refund my money in my SBI account.l try early morning for cancel option through amazon site, but not show

I purchased RBL Card from amazon vide order number[protected]. On this order cash back was eligible. Amazon also confirmed after one month of placing of order saying.
"Congratulations! Your Amazon.in order placed during the Great Indian Festival (Oct 1-5, 2016) entitles you to a HDFC cashback.
The cashback will be credited to your account by January 5, 2017."

So i am eligible for cash back.Later It was denied by amazon .

In fact there was anamoly in conditions of amazon and from condtions of bank.

But later amazon denied cash back by showing condition of banks . If there is anomaly in condition of amazon and condition of bank then why customer should suffer for anomaly of conditions of amazon and bank.
In fact was allowing amazon pay back on case to case basis to hide anamoly of conditions . Amazon allowed full amount as Amazon cash back ( Rs 1483) to my collegue Mr Rahul Aggarwal ( email id [protected]@hotmail.com ). They also allowed Rs 250/- against my claim of Rs 1483.

I hv booked a tv about 15 days before...when i open seal i seen tht it was a used one with full scratch and its nt getting on...tht day only i done return request and they saying tht it will come to pick up and return amount and regularly they saying tht they will come but 15 days over n9 action frm amazon...i want to move legally and want to file a bail aganist amazon for cheating and fraud

Order no#[protected]
Returned the parcel to Amazon thru Indian post.. And it is showing delivered also.. Mailing and calling Amazon continuesly but they are not replying me properly..and not giving me my refund ...

I have placed two orders on Amazon.in.
1.bata shoes
2. Jockey cotton vests for mens
By card payment.
When I received both products both of them were oversize so I placed replacement order for both.
When I tracked the order status it shows the items are reached at local distribution facility.
But I have not received any item.
When contacted to customer care they said that the items were lost during delivery so I have to place cancellation order. But I have told them that I don't want refund and I want the product which I have purchased and for which I made the payment. But I have got the email from Amazon that cancellation order is processed and refund is initiated. And they showed remark for cancellation as customer refused the product.
Second thing is that they processed the refund for one product only.
My concern is that 1.I have not refused any product and it is the Amazon India's failure to deliver the product which is purchased by customer. I want products only and not the refund. So they can't show the remark for cancellation as customer refused products.
2. Amazon India processed the refund for only one product and second product is neither delivered nor refunded.
The order numbers are
[protected]-5368333
[protected]-6405960

Hi,
I Ordered for Redmi 4A 5999/- on 23rd Sale i make full payment in first time but last time to submitted i changed my mind i decline first payment and made a fresh credit card payment with EMI. and i placed my order Successfully. But my Order still showing Revise Payment Method, i gone confused i made call to amazon Customer care name, Saloni G. Prabha G Kratika g, Madhuri etc. i made 7 time to call and they given me the information which shown on MY Amazon ID but not tellling about the product delivery they told me evry time payment approved and product will be deliver on time but you may have to wait till. Finally after 24 Hr i loose my product canelled by Amazon without given any perior notice while i talking to executive 7 time they also not metioned me if i not make payment twice i will loose the product. Amazon and amzone team heart me lot they cheat me evry time while i paid for the product. i wished to purchase happiness from amazon for my younger but i got only sadness nad madness from Amazon.

Thanks with SAdness
Naveen Kumar
[protected]

My registration customer id is [protected]. I booked split ac on 6th march and paid rs 27990 online. It was scheduled for delivery on 8th march. On 13th through an email i was informed that if it is not delivered by 16th i may take money back. On 16th customer desk, on chat, confirmed that the order is lost in transit and money will be reverted back to my account. He also said i don't have to do anything in the matter and company will do refund exercise on its own. He also promised to put in rs 100 as some sort of solace to me for my loss. But after that i have been contacting the customer desk daily, without any success. Standard reply i get is that large appliance section has escalated the matter and as soon as they get update, refund process will be initiated. But when will this take place, is not replied. They are not ready to even give number of some senior official who may be contacted for help. So company must pay me back rs 27990 expiditiously.

I didn't get my refund for the product anker powercore. Order cancellation date:[protected]
My contact number :[protected], address: Althaf manzil, kadakkal, po., kadakkal, kollam, kerala. Pin code :691536.
Pro. Order no: #[protected]
Refund amount:Rs.2695.00
Today is 6th business day and my refund isn't credited to my account. Plz make it fast its urgent for me. I also contacted the bank and they are saying that its you guys are delaying to process. The amount is already debited from my account. I need my refund today itself so plz

I purchased a gadget vR from Amazon and returned it Amazon told me they have initiated refund till now I didn't got my refund theytold me to charge a filler dispute but bank is telling me that it's not their fault

I ordered one skin of apple I phone 6s with which it was clearly written that Apple iPhone is free with that hurry . Then after ordering they say it was a mistake it's done knowingly and they have to pay for it so that they can't fool people.
Their executive says that it was by mistake typing error but do look at the image I have posted does it looks like error they do it knowingly just to sell their goods .

I order moto g play at 22 marchb2017 with prime one day delivery, at 23 march delivery boy called me for delivery but he is speaking very rudely and he didn't deliver and he went, i called him but he was telling i m not delivery your parcel you do whatever want, his name is shoeb shaikh, also he telling you do complaint to amazon and do whatever you want.
Is this like way to treat regular customer?
Why amazon keeping such people with them.

I have not recd cash back of 5 per cent on the use of HDFC Bank. Debit card for payment, as advertised.

Invpoice no is DPmHc39TN Dec 21, 2016

I placed order for some home products via ORDER #[protected] on 4th Feb 2017 but the items were never delivered on date when i enquired i was informed that since some of the items were damaged it was returned to shipper. when i complained they gave me a 250/- credits as a service gesture. I again order another item last week ORDER #[protected] which again was returned to shipper yesterday. when i enquired with Cust care they informed me that the product was damaged hence it was again returned to seller. i mentioned to the executive that 2/2 damage goods during delivery was pathetic service to which he offered me 50 credits i told him that i dont want the credits i want to speak to the supervisor however he said his manager would give same info and then he logged of the chat.

My email id is - [protected]@gmail.com
My name Kesang L Bhutia

The delivery boy is not waited just 15 min for me and not answering my phone call contact number of that person [protected]

Amazon — Defective AC Out of Box

Hi Team,

This is regarding the Order Details ::
Order date
19-Mar-2017
Order #
[protected]

and the AC Details are Voltas SAC 173 IY 1.4 Tonne 3 Star and the seller is Cloudtail India Private Limited. I ordered the product on 19th March and received the same on 21st March. On 22nd March Voltas Engineer Mr. Deepak came in to install the New AC . The box was little bit damaged but I thought as long as AC is fine box will be of no use.
I had also called the electrician on the same for the wire fittings. After all installation was completed AC Failed to start. AC kept on opening the inner Unit and Outer Unit and none of them responding. It took almost whole day and in end engineer responded that Inner Unit is dead Motor and Panel and IC needs to be changed and they cannot confirm the outer Unit Working since inner one is dead. I was like Ohh My God .. I always thought that Amazon is renowned for Fast and Excellent packaging of the Products and good quality products. But i never expected a AC which is broken / defective completely is packed and shipped to a customer. This is not the way delicate things like AC are packed and delivered. Technician from Voltas said that we will replace parts. He said it will be delivered to me on within 3 to 4 business days.

Why should I wait for 3 to 4 days for any part replacement??

Why was the product not sent after quality checks??

What kind of packaging was done it's totally pathetic..

I called the customer care, a number of times but the response which i am getting is not satisfactory at all.

A lot of money has been wasted for Installation, Uninstallation and then electrician and other charges.

Who will pay that money ??. Thats totally wasted..

Okay Tell Me Why Should I recommend Amazon to my Family and Friends after such incident??

Team Seriously That's Ridiculous.
My future purchase with you guys will totally depend upon how soon this issue is fixed.

I have an unused faulty product wrapped back in the same box in which it came.
I don't want to use faulty defective bad product even if this is repairable.

Tell me the next step??
Now what is the reason why do I have to wait for so so long for getting my money back??

I was informed by you guys You can pay installation charges what about other charges ??

Please fix this ASAP. I can't wait any longer .

Thanks,
Vishal Malhotra.