Amazon India Complaints & Reviews

Dear Sir/Madam,
I have ordered the combo pack of Asus Zenfone max Tempered & Back cover vide order no.[protected]. while opening i have found i have received wrong tempered as well as tempered broken . so I Put the returned order for the same vide Returned Order No. Amazon Return ID: DCtz2BPRRRMA
Order ID:[protected] but till date no action taken from your side.

Such things never expected from the brand like Amazon.

I had purchased a Intex Jogger Bt Headphone from Amazon on 6th January, 2017..The last date of receiving this product is 19th January.. today is 21 th January.. but i have not received this product still now.. please take a action about it...

I made order in Amazon on 15th Jan 2017 and the order details are:
Order #[protected]
The expected delivery date was 20th Jan 2017, when I contact Customer service chat on 20th Jan 2017 at around 4 PM they says the order is out for delivery and will be deliver but it was not deliver.
But they change the Status to "Delay Delivery on customer request" which means that I request for delay the order which it misleads the Customer. And the Order date also changed to 24th Jan 2017 without inform me and confirm me. When I contact again Customer service they are not giving any commitment that the order will be deliver within the time that is today 21st Jan 2017.

Iam BALUSAMY I bought naisha Wi-Fi dongle and a mens shoe but it was not good so returned it. But my refunds are keep going failure. I did what ever the customer service told me to do. But still I didn't got my refund. I updated my bank account details as they said. I contacted so many times but still I didn't get my refund. They are saying silly reasons. I want my refund.

I am Mehul Jitendra Satyuga I was resigned Amazon delivery associate job on payroll for Ikya(andheri) more than 2months but my 13days salary & pf is pending to not a release & no one can reply me to satisfied answered me.& not a responsible person in Ikya or amazon TL & Superviser to what can I do Ikya or amazon.
Please answered me any helpful person.

Wrongly cancellation of order
Amazon have cancelled 2 orders consecutively after taking the price from us
Great fraud on behalf of Amazon repetitively that too by its famous seller cloudtail
I have the phone recording of Kiran the customer care executive who disconnected the call ..
Want to punish them this time
1. Order #[protected]
Placed on Thursday, January 5, 2017
Bergmann Hurricane Hi-Power Car Vacuum Cleaner (Blue)
Automotive
Sold by Cloudtail India Private Limited
Rs.157.00
Item Subtotal: Rs.157.00
Shipping & Handling: Rs.40.00
Amazon Pay balance: -Rs.197.00
Order Total: Rs.0.00
2. Order #[protected]
Placed on Sunday, December 4, 2016
Status Quo Men's T-Shirt[protected]_SQ-RN-16048(LYC)_Medium_Charcoal)
Apparel
Sold by Cloudtail India Private Limited
Rs.584.00
Item Subtotal: Rs.584.00
Shipping & Handling: Rs.40.00
Promotion Applied: -Rs.624.00
Order Total: Rs.0.00
Plz help

[Wileyfox] Re: I bought one kazam thunder 2.5.0 big thro Amazon f...
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Thomas (Support) via zendesk.com
Jan 17 (3 days ago)

to me
##- Please type your reply above this line -##
Your request (#21481) has been updated. To add additional comments, reply to this email or click the link below:

Thomas
Thomas (Wileyfox)
17 Jan, 09:51 GMT

Hi seshadri

Thank you for your email.

I was sorry to hear that you have been experiencing some problems with your handset.
It certainly seems like there may be a fault with your handset, my advice would be so send this to our repair centre for assessment.

In order for us to do so, we require the following information from you to create a return label.

Full name:
Country:
Address:
Email address:
Contact number:
Model:
IMEI 1:
IMEI 2:
Date of Purchase:
Problem description:

I look forward to your reply.

Kind Regards,

Thomas
WileyFox Customer Support.

seshadri k
seshadri k.c. seshadri k.c
17 Jan, 06:14 GMT

I bought one kazam thunder 2.5.0 big thro Amazon from day one October 2016 the phone often shows black screen the seller advised to apply backup and reset but problem persists now the seller thro Amazon says out of warranty then the mobile down load software when ever receive message but fails to install help me solve the issue or replace it with another same product

This email is a service from Wileyfox. Delivered by Zendesk
[1WX550-DQYN]

kcseshadri
This is in ostentation that the mobile message shows system updates ready Aft...
Jan 17 (3 days ago)

Thomas (Support)
Thomas (Wileyfox) 17 Jan, 11:05 GMT Hi, Please supply the details in the prev...
Jan 17 (3 days ago)

seshadri k.c. seshadri k.c.
Kind Attn: Mr.Thomas WileyFox Customer Support Thanks for the courtesy and pr...
AttachmentsJan 18 (2 days ago)

Thomas (Support) via zendesk.com
3:30 PM (6 hours ago)

to me
##- Please type your reply above this line -##
Your request (#21481) has been updated. To add additional comments, reply to this email or click the link below:

Thomas
Thomas (Wileyfox)
20 Jan, 10:00 GMT

Hello,

Thanks for your email.

I have just realised that you live in India i am sorry to say that we only offer support in europe, I would suggest contacting Amazon.

Kind Regards,

Thomas
WileyFox Customer Support.

seshadri k
seshadri k.c. seshadri k.c
18 Jan, 17:54 GMT

Kind Attn: Mr.Thomas
WileyFox Customer Support

Thanks for the courtesy and prompt reply. As required by you I am attaching the details required by your goodself.

Before, processing return label kindly confirm whether your goodself will replace the defective item with the same Kazam Thunder 2.5.0 Big mobile.

Thanks and I remain,

K.C.Seshadri
[protected]
[protected]

Attachment(s)
Your Amazon.docx

kcseshadri
6:14 PM (3 hours ago)

to customersupport
I regret for making you to spare your precious time in this regard. Have read the seller response mail I would not have received reply like that. However I thank you for the assistance and wish to say bye with a request to open Kazam support India. Because even system updates fails install . Thanks and I remain seshadri


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Sir i had order a product from Amazon and return it to Amazon back after receiving damaged and demand for refund but till now not come in account my name:DEEPAK RAZZ
email:[protected]@gmail.com
Mob no. [protected]
So plss take action on Amazon and file a claim.
And also bank doesnot help me and not going call to UCO BANK so plss you help me sir.

I purchased mobile phone on 01 jan 2017 samsung guru music 2 order id Order #[protected] there estimated delivery date was between12 jan to 19 jan 2017
but untill they didnot deliver actually product was 70km far location from my delivery location on 09 jan 2016 after that date i called them 5-6 time to amazon customer care they always says it will be deliver today. same reply every time from them but untill they didnot deliver on time. its goes to 20 jan . today i called them 2 time in morning they said that it will delivery today in evening i have contact courier its on your location .they were always giving me wrong information . when i called and told them on 16 jan i have to go urgently deliver it they said it will be deliver by 14 jan sir dont worry.
i am getting irriatiating from there services also get mentally harasses by them i request to u that please deliver it on 21 jan its deadline for u
either return my whole amount in bank account i didnt want it in amazon pay balance becoz i didnt want this type rabish irresponsible services i purchased first amazon pay balance from amazon then buy mobile .
so want full refund in my bank account . from which i bought i will buy it from market that will be better to buy.

if i will no get on time either refund or product i will go consumer court and file a case against amazon for their irresponsible behaviour.

thanks.

I have ordered Nivea for Men Dry Impact Solid Stick Deodorant 40ml.., Thailand
Nivea.(Order #[protected]. toady i have got the parcel written my details and product detail i have paid 574 Rs but when i opened so it was wrong item which i hv not ordered i have spoken the amazon customer care but they are not giving appropriate response. the name of the customer agent was Bindu. please return my amount which i have paid for this parcel.v bad experience which i got from the amazon.

Order Id:[protected]
The product is good and I am happy with the quality of the product. But I never imagined company like Amazon will ever cheat customers!
This is my first purchase from amazon...my cousin referred me. Amazon cheated me by not giving refer bonus of mere Rs.100. This is not a matter of Rs.100...but false promises by Amazon.
I have decided not to buy from Amazon again...Although product quality and services are too good...but cheating by any means is bad...

I returned a product on 30th dec 2016 but i didnt receive any msg of return and also no one came to receive it...
The product details are given below:-
Order no.- 408-[protected]
Name - gabi women's grey sweatshirt combo.
SKU- SLEEPPANDAWOMENL
ASIN-B01MXRP2Y8
Listing ID-1128QTVPEU2
Order item ID - [protected]

Wait for your response as soon as possible.

Regards
SAMRIDHI

I ordered Zebra Shoes at Amazon.in and received them on 13 January. However, when I tried the shoes I found them too loose and requested Amazon to take them back. The return was approved by Amazon and the pick-up was scheduled for Jan 14. But to date (Jan 20) no one has come to collect the item. I am a regular amazon customer and am greatly disappointed to be faced with such indifference on the part of Amazon to my problem and needs. I request Amazon to arrange for the immediate pick-up of the shoes. Thank you.

Prof Bhupinder Singh
phone:[protected]
B-13, Punjabi University
Patiala-147002

To
The Amazon
Dear sir,
Io for your intimation that I am your regular customer and during this month I hace ordered sao many order .some of them were replace for some were return like sandal. A ugent sanddl (dobhai synthetic hatoda flexible sandal was ordered through my debit cum visa card. For size 37 Eu .today I
I received the parcel and on the parcel size 37 was mentioned but when I opened the parcel it was 38 EU . which is very loose my feet, Than get return and place for the new ordered with no fault of me
It sit by computer and started request by 11 am to 12 pm /at about 12. 30 am I could got thje order .i require this odder since I am to attend some e marriage on 21 st morning. One theing is very important when I called to complaint cell of Amazon . the call was received by mr Rajesh Kumar . whose number is [protected], and he Asked me what is my complaint. While I was talking to him by giving him my order no id[protected] in the mean while I got otp number from bank of india which was required by me /because all the formality have already been submitted by me at the time of order. When I got the was shocked and I immediately call the bank by holding the call of Rajesh Kumar
Bank told me that since OTP number were asked .we have debited the Rs. 20000 from account, when the amount of 20000 have never ordered by me. Sir when called on holding call to Rajesh kumar you employee he admit that by mistake he done this by tom morrow, the amount weioll b e refunded in my account . but I immediately block my card. This type fraud by a such reputed company employees is desirable
Kindly look into the matter and rs 20000 which Rajesh Kumar had done and muy other difference of money towards my purchase (I.e. about 2000) may refunded to my account i.e [protected] Bank of India parliament street branch in the name of Santosh Sharma/ sir I am 72 years old sr. citizen / sand my source of income is only my pension. Kindly do the favour and help me as soon as possible and oblige

Thanks ion anticipation
Santosh Sharma
[protected]@yahoo.iN
[protected]
12205.tower 4
PANCHSHEEL Prime Rose
Opp. SAnaz Mandi Goboind Puram
Hapur Road
Ghaziaabnaad(UP)
Pin 201001

Hi

I would like to bring to your notice on the poor service and response i received from your customer care.

I called this evening and spoke to 3 agents who kept saying they are the superiors and i cannot speak to higher then them. Unfortunately all 3 of them disconnected my call while the conversation was going on. One of the person Prajwal threatened me by saying that he will cancel the shipment.

I have the call recordinga of all these agents and the unprofessional response i received from them. I would appreciate if you can look into this matter as urgent and let me know if my product is reaching me as promised.

Product return in next day of delivery but didn't get any refund till now.the worst service I have ever faced I return my product on 4 may w016 at 11am when I called next day on toll free number they said they will do refund within 7 working days but still I have not received any refund and I don't have so much time to check all this small small things just now I got the product return receipts and saw that amount is not credited yet I am very shock because it's been 6 7 month it's not a matter of money it's a matter of trust no one can trust on amaon services after checking the enclosed of return product recipe.

I purchased Sony KENT WATER PURIFIER (ORDER NO.[protected]from amazon on 24/12/2016 and done full payment by debit card but CANCELLED THE ORDER JUST AFTER 1 HOUR and now amazon is saying that refund has been send to bank. So contact customer service and file charge dispute they had given me a no. Refund reference no[protected]
But customer service is saying they can file nothing like charge dispute and can only check if money came to your account or not.
Same behaviour by branch also.
Don't know what to do. I also talked with Syndicate bank but they are saying that they havent recieved any refund on my account. Syndicate bank told me that they can't help until Amazon mail them for this transaction.

I bought One plus 3t From amazon I received it on 17th january and when i open the phone its not working later on i contact amazon for replacement, next day courier boy comes and checked the phone and said i cannot take it right now i will come tomorrow to pick this product and next day again a another guy came from amazon did the same thing after checking he says he is coming in another 2 hours to take this product and now its been 4 hours he didn't came back and i got a message from amazon that your replacement is cancelled what a pathetic service they are providing they are totally harassing the customers wasting there time and money

Amazon charges Rs. 499 to subscribe to its same day/next day delivery option named Amazon prime. if subscribed, delivery is purported to be free. I subscribed the same with great hopes. But it turned out to be a fraud. Items are delivered without any visible delivery charges but never on the same day or next day and some times delivery takes several days.

Imagine, if 10 lakh customers subscribe this prime, the money made by Amazon is nearly Rs. 50 Crores ! This is big fraud going on. On contacting, Amazon customer care representatives apologize shamelessly without any corrective action. Taking or writing to any responsible/senior person is impossible. It does not make any difference to Amazon if order value is Rs. 40 K or 400.

Nitin Waghmare, NOIDA- [protected]

I had ordered ucb shoes from Amazon and also returned it for refund. They said refund will reflect in your account till 12th January but I didn't get. Again when I registered complaint they gave me my transaction ref. No. From my mini statement from the order date And said that you need to contact your bank. I'm continuously asking them for there UTR no. /transaction ref. No. Through which they have processed refund but till now not got any response, from 5th Jan it's happening.