Amazon India Complaints & Reviews

Yesterday I received sealed package by Order ID[protected]. I had payed all Rs 368/- to deliveryman. But when I broke the package I receive only two books named 1. Mag book Indian & world Geography2017. 2. Quantitative Aptitude for Competitive Exams .
I do not received General Knowledge 2017. So I humbly request you do the needful and convey my message to the seller and ordered him to send me my book.
Thanking you

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G

Ganeahmishra

from Delhi, Delhi

Jan 30, 2017

Sir mana apply website says mobile charger A05510 Magya tha leaken mobile charger kae lead to ta hair neaklea

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S

shamsher59k

from Mumbai, Maharashtra

Jan 30, 2017

I have returned the product on 02 January 2017 & still haven't received the amount of Rs. 574.
The customer care is also not Responding my calls & Charge Dispute
Reference No. : [protected] 0256 693

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Address: Mumbai City, Maharashtra, 400021

Website: Amazon.in

Hi,

This is with reference to my purchase order - #[protected] I haven't received the product and I receivced a message from Aamzon that the order has already been delivered on January 28, 2017 (Saturday).

I spoke to your customer care representative - Deepak said to wit till February 02, 2017 if not request you to refund my amount of Rs. 1050/-

Looking for your support.

Thanks,
Megha Chauhan
+91 [protected]

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Address: 560055

Website: www.amazon.in

Regarding order no[protected], i have raised return request and ask for refund in my bank account( regarding this a email was send to me and assured me to reflect amount in my bank account, also screenshot of this mail is attached in this complain), but due to some issues it was couldnt pickup, again on 20 jan i called customer care to raised return, they help me but no body came to pickup, on 21 jan i again call ur cus care to return, this time they raised a return request, and they manually select mode of refund as amazon pay balance without asking me, u can check mail send me to on 21 jan, after pickup amazon gave refund in amazon account, but i want this in my bank account, but amazon is continously denying to give refund in my bankaccount although is is totally amazon fault, help me to get my refund AARAV [protected]

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Address: New Delhi, Delhi, 110092

They changed my delivery date without asking me.
As they given me prime delivery date and facility.
they must have some penalty on this if customer do late payment they are going to charge late fine what about customer . without knowing the customer who has given them authority to change the delivery date. this is kind of cheating & making customer to suffer.

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Address: 500090

Website: www.amazon.in

25 days have been completed.Sir/Mam, I have filed A to Z claim on 6 january 2017 and time Period for the claim i.e; two weeks have been completed by 20 january 2017 itself but still there is no update about it, no refund is provided i am contacting customer care daily there is no one to help me out.i have paid you for this order a month ago and two weeks for claim have been completed and thereby extra one week has been completed sir/mam please help me out.

-- Order Number:[protected]
-- Claim Date: 6 January 2017

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Address: Thane, Maharashtra, 421201

Website: Amazon.in

Reveived oriflame body mist from amazon which was manufactured in the year 2013. Firstly, they are not ready accept the fault which i had to prove them with pictures. Secondly, they didnt let me publish the review on the portal & now asking me to send the mist back to them, not considering there responsibility to pick it. Why should i take risk with a cosmetic product that is 4 years old & the bottle is full of scratches. Amazon is worst and disappointing.

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Address: Allahabad, Uttar Pradesh, 211012

Website: Amazon complaint

Sir I ordered for signora care sbk 306 200 watt hand blander on 25 Jan 2017. Once payment failed while making payment but I made it through payment review on same day.payment was successfull but after that my order had been cancelled on 26 Jan 2017 . Balance has been deducted from my bank accounts on 25 jan 2017. But after cancellation of order my balance was not refunded . So please complete my order or initiate refund for payment.
Thanx

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Address: 600073

I bought one Kazam thunder 2.5.0 mobile (while) from Amazon on 4.10.16. From day one the mobile often resot to black screen, battery drains very fast even in idle condition, software updates(system updates) fails to instal.

Despite number of complaints neither Amazon nor the seller could resolve the issue. I got a reply from the seller the warranty is over and you take up the issue with the manufacturer.

I wrote to Kazam Help, UK and got a reply from Mr.Thomas stating that I am living in India and he could resolve the issues only to those who are using the mobile set in other countries.

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Jan 29, 2017

Updated by seshadri k.c. seshadri k.c. I got 2 notification from Amazon stating complaint appears to be bit short. I do not know how to write a long complaint on the following:

1) mobile hand set Kazam Thunder 2.5.0 Big Order #[protected] often shows black screen and after removing and refixing the battery it works normal. Everyday it is happening several time.
2) Battery is fastly draining even when the mobile is in idele condition.
3) System updates fails to instal. But often notification says updates are available.

K.C.Seshadri
[protected]

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S

seshadri k.c. seshadri k.c.

from Chennai, Tamil Nadu

May 22, 2017

So far I have not received any response from Amazon India.
Now the Kazam thunder 2.5.0 mobile which bought on October, 2016 has become dead mobile as the phone system or android version got corrupt.

I felt as I was cheated by Amazon India.

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Address: Bangalore, Karnataka

Website: amazon.in

Hi i had a gift card balance of ₹1971 without proper notification, amazon deducted the amount and saying it has been sending notification to my registered mail where thousands o[censored]nnecessary mails reside, but failed to send notifications to my registered mobile number where i would have taken care easily, asking them to extend the expiry date for a week
- [name removed] [phone number removed]...

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Address: Mumbai City, Maharashtra, 400059

I ordered 2 power bank from Amazon but 1 which they are sented is not working and i contacted the costomer care so many times but they are telling my account is on hold they cant access my account but why they are sending defective product so i just want to return the defective product i fed up with you the service of Amazon such a big company showing tbis things we cant afford i sented the mail also

So kindly do needful

I don't want to waste the money

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Address: Hyderabad, Andhra Pradesh, 500084

Website: www.amazon.in

I placed an order for the Seagate Expansion 1.5TB Portable External Drive ORDER #[protected] on the 25th of Jan 2017. The delivery was to happen by the 27th of Jan, 2017. I waited for the delivery on 27th January all day, but no SMS or call came. Later on I chatted with customer service and they said that they will deliver on 28th Jan 2017, and said an attempt to deliver was made. This was a lie as I was at home all day, and the update on the website showed that an attempt to deliver was made at 10:37 pm. On 28th I called customer service at 11 am and them sad that it will be delivered by 8 pm. I waited all day, without any update or call from the delivery person. So at 6 pm, I called customer care again and they said again that a delivery attempt was made at 9:20 am in the morning, which was a lie. Then I checked the order online and was surprised to know the order has been stopped and asked to return. SO I called cc again at 9:30 PM and they said I have asked for the product to be returned. Again a lie. I have been very happy so far with Amazon but was surprised with the lie being told by all the cust care and the waste of my time, and energy calling cc. I wanted my money to be refuned back so that I can place a new order and to that they said it cannot be done right now. I want to raise a complaint against Amaon for misleading customer, lying and then falsely blaming after charging me 5000 rupees. I feel very insecure about shopping with Amazon any further. I want compensation and proper action to be taken against this issue.
Thank you.
Sourav Majumder
[protected]

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Address: Cuttack, Odisha, 754028

Website: [email protected]

It is to inform that I booked an item through Amazon under Docket NO: #[protected] which has been delivered through GATI representative Sh SAGAR CHINTAK (Mob-[protected]).

While handing over the item Sh Sagar Chintak has misbehaved and used rough language and demanded Identity proof on main road itself before delivery of item.

In fact I was standing on main road to guide him up to my residence to deliver the item hence identity proof obviously was not available immediately then and there.

He was standing on the main road (Near my building main gate) and dictating his views. He refused to bring the item to my door step stating that “I am supposed to bring the item to your main door”. My main gate is not my main door. In fact my main house door is 90 ft away from my main gate where he refused to deliver.

When I went for Identity proof he started his Motor bike and left the place. On my return I saw he is found to be missing. I contacted him on Mob and asked why you did not deliver. He told me since you were not able to show your identity hence I returned.

I have ten types of Identity Cards besides having mobile where tracking of Goods and GATI msgs were instantly available but he had no time to reconcile. He was only insisting on Identity proof and messages sent on this docket No to mobile was meaningless.

On telephoning he returned back and after seeing the identity proof he handed over the item.

How your representative is dare enough to behave in such a foolish manner? Does he think he has obliged us by delivering the goods?

He supposed to be dealt relentlessly for his act of misconduct and misbehaviour.

Secondly to intimate the position of the fact I rang up to GATI representative at Cuttack on Mob :[protected] and Sh Rakesh attended the call at 0732 pm. Before listening he uttered that,

Quote" Is this the time to call me on this Mob. If you call me
at night 0300 hrs should you think I am bound to reply “Unquote.

Mobile No[protected] which is held by Mr Rakesh believe to be official contact No as it was picked from Internet but he talked in such a rudely mannered as if I was taking on his personal mobile for any obligation and compulsion. If the working hour is over it could have been told in a better manner for not disturbing.
Please tell me :-
(a) What is called door service delivery? Is the main gate of the building supposed to be the door?
(b) Is it necessary to keep the identity card at all the time no sooner the message of transporter is received for delivery of item?
(c) Why cannot you enroll an educated individual who could behave with the customer in a systematic manner?
This is very grave grievances which need to be addressed.

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Address: Kamrup Metropolitan, Assam, 781007

Website: www.amazon.com

The keyboard which i had order i have not got that keyboard and apparently when i place for return none of your executive came and took the material. Your service become horrible. The order which i book was Amazon Return ID: DXhN29PGRRMA and Order ID:[protected], afterwards i sent the material at belom mention address for return:
ACCESSORIESMASTERS
202-203 AASHIRWAD RESIDENCY, VRUNDAVAN PARK
NEAR BHDHRAN NAGAR, NEAR RELIANCE FRESH
VADODARA, GUJARAT - 390002
Phone: [protected]

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Address: Nagpur, Maharashtra, 440013

Website: www.amazon.in

When i started entering my Gift Card Code amazon showed an error the second day I called at amazon customer service they said that they will resolve my problem. I waited for approximately 10-11days for their call but they didn't call. So yesterday I called at amazon at 6:30pm the customer representative said that he will surely resolve my problem within 2hours and said that they will call as aspected they didn't call just gave me another false hope. So just now I called them just now and while talking to them i said the customer representative to transfer the call to higher authority. The person who spoked to me said that the voucher has expired at 11 of January 2017. I was having issue before that. Amazon was just giving me false hope before that.

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Website: Amazon india

Order:[protected]

You guys have sent a defective item and within the next 30 minutes of delivery I am calling you guys for the issue stating sim slot 1 is not working. You guys are asking me to visit the service centre. No one do the business by selling defective product and asking the customer to visit the service centre for fixing issue. I am looking for a replacement. You customer service is pathetic.

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Address: Ahmedabad, Gujarat, 20521

Website: amazon.in

Dear Sir/Ma'am,
I got product shavas digital black dial mane's watch JMDPILOT by online shopping amzon India on 26 Jan 2017 when I get a product and analyze it I found button problem. There are two buttons. First one is working properly, but second one isn't working properly. If we press second one it remains as it is. It doesn't come in that's proper position. Now a days if we press any button watch isn't response. So
I hope you will take some action as son as possible. You may either replace another model to this or return our money Rs.385.00 back, If possible.

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Address: 421302

Hi Both,

I was order[protected]) of Bajaj Rex 500-Watt Mixer Grinder with 3 Jars (White) on 21st January & this shipment arrived at my location on 25.01.2017 by Ecom courier against tracking number[protected], at the time of receiving product was damage & its packing was very third class when i refuse to take delivery & courier person has used very bad language which really disappointing to me this kind of experience was not expected from both of you.

@ Ecom Team- I think so you need to improve your service level & train your associate to sustain your service level stranded otherwise it can spool your image in market which currently you have set.

I am also in service industries & this kind of experience can loose customer faith on online shopping.

Thanks,
Binit Pathak
Ph - [protected]

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Address: Ernakulam, Kerala, 682306

Website: amazon

Dear Sir,

Please note that on 24/01/17 I have received your SMS message that there
will be early arrival of the subject product, later in the evening received
another message stating that you could not contact me over phone, the Agent
number quoted is [protected], On 25/01/17 I have received another SMS that
the product will be delivered by agent Number [protected], On 27/01/17
received another message stating that Agent No.[protected] later in the
evening I have received another message that you could not be delivered due
to additional address requirement. I have tried to contact the above
numbers either it is out of coverage or switched off.

Also note that on 25th I have received call from your end asking the
location, after that the person replied my location is not near to main
road so could not deliver today and will deliver next day, still time its
not happened.

My number & address given in the order is correct, If you could not contact
& deliver the same to me then I wish to cancel the order to refund my money.

Please advise in return..
Regards / Ajesh
Cell [protected]

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Address: Bangalore, Karnataka, 560055

Website: www.amazon.in

Dear sir/ madam,
I am writing to inform you about the faulty mobile phone that I have purchased from amazon.in, order id[protected]) toatal of 14000 rs.

On the 21 of jan 2017, I bought a brand new colpad cool1 dual smartphone. However, upon two days o[censored]sing it, i noticed that the backlit led og one of the navigation buttons lit more. for proof i have attach the two images.I contacted both amazon and smartphone customer service but both were unable to help me.But i purchased the smarrtphone from amazon.in and they have 10 day replacement policy and they can replace my phone. But they are not replacing it and they are also not replying my emails when i try to contact them.However, since than 4 days have passed without me receiving any replacement.In this regard, I insist on getting a refund of my full payment if the replacement will not arrive within one more week because the return window will closed on 2nd of feb 2017 on amazon.in.
please help me as early as possible.

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Address: 560033

Website: www.amazon.in

Ordered Samsung galaxy S7 edge(Order ID:[protected] on[protected], amount paid through HDFC credit card. After placing the order, mobile is delivered properly. However i got a mail from Amazon on[protected] that my order with amazon is eligible for cash back of15% because of the promotional offer at the time of sale when paid through HDFC credi card. Later i contacted amazon through e mail that the cash back of 1500/-(as promised by amazon by email that 15% of 43000/- i.e maximum cashback of 1500/-)is not credited in my account. Amazon replied that cash back will be credited by January 5th 2017. When the same was not credited, i again contacted amazon, this time they asked for 5 business days to solve the issue, which was not resolved.I again contacted this time they replied cash back will be credited or gift card worth 1500/- will be given. But when i called amazon team on[protected], they are denying that i am not eligible for cash back.Utterly frustrated with amazon be-fooling customers like this.

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S

Sid_S

from Pune, Maharashtra

Feb 9, 2017

I had always admired Amazon for its customer service until this fraud by amazon.
On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
On 2nd Oct I received an email saying that if eligible then I would get cashback.
On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.

Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
#SayNoToAmazon

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 789

General knowledge 2017 by Disha not delevered to me.

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405-9138718-4017922

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Wrong refund given

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Cheating/Missguide

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Refund not Provided even after the claim

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Received mist that was manufactured 4 years back

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Payment done but order cancelled

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Kazam Thunder Mobile 2.5.0 Big

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Amazon gift card expiry

Defective product power bank

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Order # 406-8077756-9982736

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Misbehavior during delivery of Items. (Amazon dct no: # 927033261)

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Tab Keyboard

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Gift Card

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Motorola G4 Plus 32GB Black Colour

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Product working not properly

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Arrived Damage product

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Your Amazon.in order (#171-1847071-1301161) of "Pigeon Stainless Steel..." has been dispatched! NOT RECEIVED"

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Complaint about defective product

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Fooling customers,cash back denied

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