Amazon India Complaints & Reviews

Amazon india's online prices are probably better than any other online seller. Their customer care is also probably the best and most courteous amongst any customer service in india from any service providers. Their item returns and refund process is also quite good and better than most other sellers.

But their delivery system is surely amongst the most lacking in discipline. Timewise it is prompt... Most of the time.

But they have a lot of loopholes in their delivery system wherein they are at the mercy of their delivery staff. It is on the mood of the delivery person and it is very easy for them to report 'delivery attempted' or 'address not available'.
It is a rampant practice on their part which will leave you tearing your hair because you have to 'call' the customer service' multiple times to reschedule a delivery.
And the customer service will profusely apologise. They will say that they understand your problem and will give all assurances of recheduling deliveries... Escalating matters further etc... But they are helpless and most of the time nothing happens and the delivery staff will deliver at their own sweet time.

Many times they will again report 2 more 'delivery attempts' without actually doing so and... Then the item is promptly returned back to the seller.
You will be left without the item and left with making just multiple calls to amazon customer care. With each lengthy call explaining the whole process to each different customer representative.
If you are a regular buyer, you will be left with constant 'items returns' and regular calls to their customer care centre.

Complaints to their customer care centres have zero effects.

There is no system for personal pickup by buyer in case their delivery staff 'does not attempt' a delivery. If you opt for their pickup centres, it is even worse. Their pickup centers are inefficient and many of them are not operational which even the customer care is not aware of. Even the delivery staff is not aware of the pickup centres.

I having bought through ebay, flipkart and snapdeal regularly since the past 2 years, but amazon is the only place where delivery problems reccur on a regular basis with regular false delivery attempts reported and items being sent back for no mistake of the buyers.
Amazon has to improve on their delivery associates else bearing with such an issue on a regular basis is a real hassle.
By
A constantly irritated buyer

I'm a student at nitt, tamil nadu. Here the amazon orders are to be collected by us at certain places. I have no problem in going to these places except that there are four delivery points for four different courier services. They tell you neither the place nor the package you are receiving. At times, i order more than two orders together.
When something is up for delivery i'm not intimated regarding what the package is. Is it cod? Is it paid for? How am i supposed to get the cash ready if i don't know what i'm expecting to get?
The most frustrating thing is when the order gets delayed saying i'm not available even though i received no information from them regarding the delivery.
Please sort this out with courier services because i pay for the delivery as well.

Hi team,
I am very disappointed with amazon and will never in futre will suggest to use amazon to purchage any product. The customer care executives with whom i talked was very rude and he disconnected the call when i told him that the delivery boy who came for pick up checked and matched all details and resetted my phone to default and also donot exchanged my phone. My question is if the exchange was not valid why he resseted my phone. Now the executive are asking me to place new order with high price, why i should pay rs 1000 extra. If there was issue i should have been informed prior. Completly pathetic service

Regards,
Prachi
Mobile number:[protected]

My order #[protected]. due to could not delivered on time, I Cancelled my order on 30th Dec, 2016, for the same I got the mail that "your refund has been imitated" on 2nd Jan 17, but it's been 22 days now, still i didn't get my refund of Rs.1570 in account till date...

I have called many times to customer care of amazon, about this they provided me a refund transaction number no They also provide the reference number, then I talked in bank but they were saying we didn't get any payment acceptance request. Again i contact Amazon they said me to file a charge dispute through my bank but in state bank of Patiala there is no such process, I told amazon about this but they keep saying me to file charge dispute or they will not refund my money... Even on 17th JAN, 17 i have mailed my bank statement to Amazon still they could not help me.

I need my money through any source as earliest.

My order id is :[protected]
email id: [protected]@yahoo.com

As per my order #[protected], and the terms and conditions mentioned by amazon at the time of purchase was 15% cashback if the order is done from amazon app and the cashback was promised by 20th january 2017.

On 20th january i received cashback of only 10% which is 5% less than promised by the company.

Please look into the issue and make sure that no other customer would face this king of issue.

Please refer the terms and conditions at http://www.amazon.in/b/ref=s9_acss_bw_cg_Live3_2a1?node=[protected]&pf_rd_m=A1VB...⇄

Thanks
Amit

I ordered roti maker on amazon.in order #:[protected] on 13th january by making full payment. The shipment arrived on 20th jan. Courier guy called me at 8 p. M. I asked him to deliver product on monday as shipment is to be delivered at my office address and office is closed on sat. (21st) & sunday (22nd).

I got a mail from amazon saying product is delivered on sunday and status is updated on amazon site. I tried to search where to make complaint in amazon site and there is no way you can raise a complaint for item not delivered if status is updated as delivered.

This is cheating by amazon. They should have way to contact/ send mail for such cases

I Cancelled my order on 15th january, 2017, for the same I got the mail that "your refund has been imitated" but it's been 8 days now, still i didn't get my refund of Rs. 1749.

I have called 5-6 times to customer care of amazon and they always says that you will get your money with in a day.

They also provide the reference number then I talked in bank but they were saying we didn't get any payment acceptance request.

I need my money through any source as earliest.

My order id is :[protected]
email id: [protected]@gmail.com

I am checking the product acmed facewash
http://www.amazon.in/Acmed-Pimple-Care-Face-Wash/dp/B00T91E9N0
from past 1 month i am checking the price the are charging more for the facewash actual cost is only 199 and they are charging 1586. They are cheating everyone, This should be notified and taken the measures to control it.

I have attached the snapshot of the same,

It is shocking to see that I had ordered an iPhone 7 for my mother's birthday and as soon as the package was opened it was an iPhone 6s box containing washing soap. I had purchased it for amount of ₹54, 580/- on 20th January 2017 in the Amazon sale. Will the concerned authorities look into this and get me the relief. I am down emotionally as well as financially.

Dear sir, with due respect that Philips body grommer replaced not done pickup due to I want to saving trimmer because I am ordering wrong product and I am sorry to say that I ordering quickly approaching due net link problem but not done pickup and return replacement but why not possible to your Amazon com customer care services because I am applying before your return replacement 10days policy and thanks your Buddhadev chakraborty.

All,

I ordered for Moto G Plus, 4th Gen (Black, 32 GB) - Android 7.0 Nougat on 11th January, 2017 with proposed date of delivery between 14th January- 17th January.

14th January (Saturday):
I had received a message on 14th Jan that the product would be delivered to me today(i.e. 14th Jan) at around 11 am( this message did not contain the agent’s contact details), however, at 7.30 pm on the same day I received a message that the agent tried to reach out to me but couldn’t, which is not true as I did not get any detail of the agent who was suppose to come neither did any agent contact me. After calling the customer care service, I was assured that I would receive the order the next day i.e. 15th January, Sunday (which practically I knew was not possible).

15th January (Sunday):
Although I knew it was near impossible to get my product delivered on a Sunday but because I was assured of getting my phone delivered, I called the customer care again as I did not receive any message regarding the delivery details and the agent’s contact number as it is usually sent.

16th January (Monday):
Again the next morning I did not receive any message of delivery. After a lot of follow-up and a call at the customer care service I had a conversation with a gentleman who assured me (as it had been happening since days) that it would delivered the next day and it has been put on priority( as the earlier ones who also did). (NOTE : It had already been 6 days since I ordered)

17th January (Tuesday):
I did not receive any message about the delivery. Post 2-4 calls to the customer service I received a message of the delivery details and contact number of the agent and got my order delivered at 3.30 pm approx. on COD. The packaging was unsatisfactory as it was not in a hard plastic sealed packet and the cardboard box in which it arrived was torn. As I questioned the agent, he said he would open it for me if I had any doubt assuring it was a new one and got the payment made. As I wanted to check it on my own I continued to unfold the box and found out that the seal was loose on the Motorala’s box and the the plastic cover over the box was already cut and further when I opened it I found bubbles on the screen guard. Henceforth, I filed a return/replacement for it the same day.

18th January (Wednesday):
Nobody turned up to replace or return the order and no message was provided. As I called I came to know that there is no return policy for Mobile phones but it would be replaced.

19th January (Thursday):
I called the customer care service again and was told that the replacement has been triggered and assured that the pick up would be done by 20th January between 2-5 pm as I raised for the return/replace on 17th January itself even after personally looking into the matter(as told). Waited for another day.

20th January (Friday):
As I did not receive any intimation again, I called the customer care service in the evening and was told that the replacement has been put on high priority and will be done by next day.

21st January (Saturday):
On not receiving any message, I contacted the customer service again in the afternoon. Surprisingly I came to know that the replacement had been cancelled and was re-initiated on 21st January and is scheduled for pick-up on 22nd January between 11am- 2pm.

22nd January (Sunday):
I received a message from Amazon for pick-up today with no contact details of the agent who would come to pick up the phone for replacement, however, nobody turned up until now.

I made a purchase worth Rs.13, 999/- on 11th January, 2017 and even after 11 days of my order(which is a very long duration) I have not been able to use my phone which bothers me a lot as it has never happened before on my previous purchases with Amazon. This has by far been the worst experience wherein even after repeated and multiple follow-up I am not being provided with the service. Also, as you know that the product has to be replaced before 18th February, 2017 which worries me even more considering the current pace of process.
I hope you understand the seriousness of this issue and resolve it as soon as possible and help me get a new Moto G Plus, 4th Gen (Black, 32 GB) - Android 7.0 Nougat phone at the earliest.

Regards

Varshika Valluri
Phone No.: [protected]
Email ID : [protected]@yahoo.com

Order no. : #[protected]
Pickup Time: Friday, Jan 20, 2017, 14:00 - 17:00
Pickup Tracking ID:[protected]
(No update for 22nd January’s pick-up)

I did not receive the mobile phone. I think the item has been misplaced by courier service. I already contacted the amazon india customer care but there is no response.

I ordered the Leeco coolpad cool1 mobile phone priced Rs.13999 on 09/01/2017 from amazon.in. Order ID is[protected]. I had paid for the item by net banking at the time of order. The item was scheduled to arrive on 12/01/2017 but it did not arrive. I called amazon customer care, they said it will arrive soon. On 14/01/2017, a message came in my amazon.in account that item was delivered on 14/01/2017 but I had not received the item. I inquired the neighbors but no one had received the item. I called amazon customer care again about misplaced /stolen delivery but they have not taken any action yet. I have not received the ordered item nor have I been refunded my money till 22/01/2017. Please take action and help me get the item or get my money refunded.

url of this item is- http://www.amazon.in/Coolpad-Cool-1-Silver-4GB/dp/B01FM7JZYW?ie=UTF8&psc=1&redir...⇄

My amazon.in ID is [protected]@yahoo.co.in and registered mob.no is [protected].

Hi,

It was mentioned in refer and earn policy that after referral registration and after my fist order i will get my amount. But it didn't happen like that.
Same way 200 should be credited in referrer account but that doesn't happen too.

Its a fraud company and it is saying something and not doing that.

This is in regards to the an order I placed with Amazon on 9th Jan. 2017 for the below products with order #[protected],[protected].

Bose SoundSport Wireless Headphones (Aqua) - ₹13, 275.00
Ray-Ban UV Protected Wayfarer Men's Sunglasses - (0RB[protected]|51.0|Crystal Green lens) - ₹5, 097.00

I placed this order for 0ne day delivery but yet I didn't received the products, but there site shows that the Items are delivered, I also complaint to the Amazon Customer care about this and they asked me to write an email to "[protected]@amazon.in". since then I have written more than 10-12 time but yet I have not received any proper response, every time they are asking me to wait for 24-48 hrs. I have asked them to provide me the proof of delivery but yet no response from them. I'm also ready to file a case with consumer forum, therefore request you to please look into this matter.

Mobile number: +91-[protected]

On 12/01/2017 I had ordered Moto G4 plus, phone from shopping site amazon.At that time amazon was offering 15% cashback on purchase through HDFC debit card. I still haven't got any cashback My order ID was[protected].
Please take actions towards Amazon

I have purchased Lenovo laptop on oct 2016 with sbi debit card having a offer 2000 Cashback...so still i have not received..

I bought a laptop from amazon.in on 17/dec/2016 but it was faulty so i returned it and asked for replacement but instead of replacing it they issued me a refund on 2 jan 2017 but the money is not credited in account till date when i told amazon about this they provided me a ARN no and asked to file a charge dispute through my bank but in state bank of india there is no such process i told amazon about this but they keep saying me to file charge dispute or they will not refund my money

In the month of October I ordered a back cover for my phone (le eco2) but mistakenly I ordered a cover for le max ...I returned the cover next week (18thoctober) ...A guy came and collect the cover and he said that the money will be refunded to me on my Amazon wallet ...But still now I haven't received any amount ...I called on customer care no too...A lady recieved my call and said that she'll have a word with the guy who took my back cover and let me know in two days...But after those two days no body called me ...Infact noone recieved my call..

A delivery boy told me to come another place to pickup your product ..why i should go for to pickup my product ..he not came to my addrs which i given on amazon..and delivery boy cancel my product...and the delivery boy said bahi yaar aa jao main car laya ho..tum plz aa k le lo..main waha nhi aa skata or wo mere ghar k 4 kilometres dorr kade ho k muje waha aane bol raha hai...what type Service you are providing amazon..muje wo gift karna tha or muje ajj mera product nhi mila...you must take action on that delivery boy

I have raised two orders.
1) date-9 jan 2017
oreder no[protected]
Total- 1874

2) Date-15 jan2017
Order[protected]
Total-1275

Both of time it is was not delivered by amazon.
Fake reasons had been submitted both time.

I am not going to purchase with amazon next time.
Very poor and cheap response.

Sambhaji Dhanave
[protected]