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Amazon India Complaints & Reviews

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Updated: Feb 18, 2026
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W
wolvorine1994
from Noida, Uttar Pradesh
Feb 4, 2017
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Address: Ghaziabad, Uttar Pradesh, 201002
Website: www.amazon.in

Hi
i had purchesd a coolpad cool 1 of Rs 13999 from Amazon on 6/01/17 and due to some issue i return it on 11/01/17.And refund of Rs.13999 has been processed successfully on[protected]. The amount should reflect in my account by[protected]. And now today is 31 jan 2017 i have not got my refund in my PNB bank a/c yet.
They give me the Authorization Code (Refund Reference Number) for the transaction is[protected].

jb maine bank customer care pe phone kya to bolte h "charge dispute jse koi cheej nhi hote or na he hum refund reference no ko track kr sakte h"
Aur jb amazon pe call krte h to vo bolte h dispute file kro agar aapka account SBI mai hota to turant dispute file ho jata or abhi mere frnd ke bhe same problem uska to SBI mai account h vo bhe bol rhe h asa kuch nhi hota
Ya to Amazon ka fraud h

And this time Amazon send me this mail:-

I’m Vinay from the Amazon billing team with regards to the refund with the order #[protected] for Rs:13, 999.00

I'm providing a reference number as confirmation.

Here is the refund reference number:[protected]

Please contact customer service of your bank with this reference number they should be able to find the refund.

If you still don't see your refund then ask your bank's customer service to dispute the transaction as "refund never processed" under reference number[protected]

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

I definitely understand that this additional step may cause inconvenience to you, however appreciate your kind cooperation in this regard.
If you have any further query, please let us know and we can proceed further:

Please be informed that we will do our best to resolve this issue on highest priority.

Your patience and understanding in this regard is highly appreciated.

We look forward to seeing you again soon.

Thanks for contacting Amazon.in.

Please use the survey below to tell us about your experience today.

Warmest regards,
Vinay.
Amazon India customer support has been notified about the posted complaint.
Feb 04, 2017
Updated by wolvorine1994
Please kuch to reply kro kb tak refund milega
Whatsapp [protected]
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    S
    Shashankd
    Feb 4, 2017
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    Address: 560055
    Website: www.amazon.in

    Hello‚
    My name is - Shashank singh

    My mobile Number is -[protected]
    Billing
    My amazon account([protected]@gmail.com)is on hold from last 60 days. In
    my account 20000 rupees in my gift card .
    My account is on hold kindly help me out because I have replied to your
    email many times with my correct information which you have asked for.
    So Please ‚ tell me the reason where i am missing a point that is a factor
    Because of that reason my account not been unhold.
    Sir please tell me the reson...or please unhold my account as soon as
    possible.
    Amazon India customer support has been notified about the posted complaint.
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      S
      from Noida, Uttar Pradesh
      Feb 4, 2017
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      Address: 560055
      Website: www.amazon.in

      Hello‚
      My name is - Shashank singh

      My mobile Number is -[protected]
      Billing
      My amazon account([protected]@gmail.com)is on hold from last 60 days. In
      my account 20000 rupees in my gift card .
      My account is on hold kindly help me out because I have replied to your
      email many times with my correct information which you have asked for.
      So Please ‚ tell me the reason where i am missing a point that is a factor
      Because of that reason my account not been unhold.
      Sir please tell me the reson...or please unhold my account as soon as
      possible.
      Amazon India customer support has been notified about the posted complaint.
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        S
        sunil kumawat
        from Morena, Madhya Pradesh
        Feb 3, 2017
        Resolved
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        Address: Indore, Madhya Pradesh, 452016
        Website: Amazon India

        My Amazon account is hold despite of lot of mail and call no response from Amazon.

        I have 3303 Rs. In my account due to hold I unable to use this amount for ordering.

        I have been requesting through mail and call to Amazon for removing hold from my account lot of time but not getting response.

        Regards

        Sunil Kumawat
        [protected]
        Mail ID - [protected]@gmail.com
        Sep 29, 2017
        Complaint marked as Resolved 
        Issue had resolved, Thanks
        Amazon India customer support has been notified about the posted complaint.
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          P
          prabhat agrawal
          from Dwarka Sub City, Delhi
          Feb 3, 2017
          Resolved
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          Resolved

          Address: South West Delhi, Delhi, 110078

          My name is prabhat kumar agrawal my bank is state bank of india new delhi . Date i am purchased cell phone Rs. 13835 from amazon india. date 20.1.2017 bt SBI debit card. but sone reason i cancel this cell phone. on 23. jan 2017 amazon issue a refund Rs.13835. But till date i not recvd refund my bank accounts. against amazon Oder is #[protected]. then i call amazon customer care No is.[protected]. pls help us. but He provide Reference number: 285342 and told go to bank and give charge dispute filling here is i conversation details-Dear amazon ji today i am going for bank for Dispute Charge filling but bank Dennie these type of filling and provide bank statement for the period of 20th jan 2017 to 3 Feb 2017. I am very upset these thing harping. a am old customer of amazon. so you give my solution and amount credited my A/C Order #[protected]. if any format of Dispute Charge provide me. i am also attached My bank statement. till date i am not recd my refund Rs.13835. so kindly provide proper solution sir. my address is prabhat kumar agrawal dwarka sector-12A plot No 62 New delhi-110078 phone is [protected] my mail.Id is [protected]@gmail.com
          Feb 10, 2017
          Complaint marked as Resolved 
          I received my refund date 09.02.17.
          Amazon India customer support has been notified about the posted complaint.
          My name is Deependra singh my bank is Baroda rajasthan Kshetriya Gramin Bank jaluki, Nagar, bharapur 321205 .i am purchased cell phone Rs. 9499 from amazon india. date 21.9.2017 by rupee debit card. but some reason i cancel this cell phone. on 21.september.2017 amazon issue a refund Rs.9499.But till date i not recvd refund my bank accounts. against amazon Oder is #[protected] then i call amazon customer care No is.[protected]. pls help us. but He provide Reference number:[protected] and told go to bank and give charge dispute filling here is i conversation details-Dear amazon ji today i am going for bank for Dispute Charge filling but bank Dennie these type of filling and not help me. I am very upset these thing harping so you give my solution and amount credited my A/C if any format of Dispute Charge provide me. i am also attached My bank statement. till date i am not recd my refund Rs.9499 so kindly provide proper solution sir. my address is a-47 shyopur, pratap Nagar jaipur 302033my mail.Id is dc[protected]@gmail.com
          Issuing refund
          Hello sir,
          SBI

          I here by Kavyashree Bagewadi from Vijaypur, am SBI customer of Adarsh Nagar branch Vijaypur, account number [protected]
          Am writing this mail to file charge dispute transaction, I had to get refund amount from Amazon online shopping merchant of rupees 1717 on 3rd may 2017, they have refunded me amount on above date I didn't get my amount yet please reflect back to my transaction, please check my bank statement from 3rd may to till date it's not credited yet, Amazon have sent transaction unique number as reference, reference number is ############
          Please resolve my issue, do needful

          Thanking​ you

          Regards
          Kavyashree Bagewadi
          The branch is not cooperating...plz help ...A refund of 1585 rupees was successfully processed on 11 October 2017 to my account by Amazon. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

          I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

          I have confirmed with amazon and they have successfully processed the refund

          Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
          My refund referance number -650237
          My account no is [protected]...
          Now Amazon india is not taking any initiative
          74332740141013983352798
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            A
            Anant Goyal
            from Lucknow, Uttar Pradesh
            Feb 3, 2017
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            Address: Sonbhadra, Uttar Pradesh, 324009
            Website: www.amazon.in

            Dear Sir,
            I want the screenshot of my product and their special offer they provide that time I aksed their customer support me to provide the screenshot for claim the accidental warranty that the phone company required for the claim. On the special offer that time they mentioned "It comes with 12 months accidental warranty (will activated after 30 days)" so we thought it will automatically activated by the company itself. Everyone like us thought it was given by the company we don't know the involvement of the third party.Now they told when I asked for the claim that you don't register on One plus care so you are not eligible. It's really disappointed me and makes me think not to trust on online retailers.They only sell the products. Their slogan is "Amazon aapki apni dukaan" Ghanta apni dukaan.There moto is only to make money and make people fool.
            Please help me to solve my issue.
            Thank you
            Amazon India customer support has been notified about the posted complaint.
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              A
              Ankit12
              from Palackattumala, Kerala
              Feb 3, 2017
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              Address: Howrah, West Bengal, 711202
              Website: amazon.in

              Order Ref:[protected]
              Order placed on 16th Jan'17
              Delivery received on 22nd Jan'17
              Order Cancelled on 22nd Jan'17
              As per Email form amazon on 22nd Jan'17 as from below ID:
              [protected]@amazon.in

              A refund will be processed to your original payment method within 2-5 business days.
              As on date on refund has been received against the order(3rd Feb'17).
              Amazon India customer support has been notified about the posted complaint.
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                R
                Ranjith 1510
                from Chennai, Tamil Nadu
                Feb 3, 2017
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                Address: Chennai, Tamil Nadu, 600119

                Iam online purchased to Necklace Set on before 10 days.Amazon Courier Person 3 days before asking for address iam given address full details but that person not deliver the order.Today Contact with that courier person asking for Necklach Set he told your address out of delivery and your package handover to amazon and that person telling the answer not properly.
                Amazon India customer support has been notified about the posted complaint.
                i ordered one Intel E[protected] Socket 775 Aluminum Heat Sink & 3.5 inch Fan with 4-Pin Connector. i am not received sofar
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                  A
                  anurag198
                  from Kolkata, West Bengal
                  Feb 2, 2017
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                  Dear Sir,
                  My name is Anurag Singh. On Date 23/01/17 i Purchase a SAMSUNG LED TV (ORDER #[protected]
                  made a payment to "Amazon.in" using State Bank of Travancore Debit Card Successfully, I cancel this order next day some reason.but amazon.in have not sent me the refund. i have made them so many requests on the phone and they have answer in the very set language that the refund has been sent to you and and we are not responsible for it.
                  I aproch to my bank with given refund ref. number Bank answer is:

                  "Dear Sir,

                  We confirm that we have not received any refund from Amazon for the said ref. No.

                  Regards,

                  SBT, Sector63Noida Branch"

                  I request to you to look in to my case and do needful.

                  Regards
                  Anurag Singh
                  Mo.[protected]
                  Amazon India customer support has been notified about the posted complaint.
                  I ordered xiomi mi4i phone at 11000/-. They delivered defective phone. I returned it very next day, got confirmation stating refund in 3-5 days. It's been 9days passed no refund update also (21st Jan to 29th Jan). They have only provided a pickup tracking ID[protected] which is never showing any tracking update. Kindly help us out.
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                    V
                    venkateswariv
                    from Hyderabad, Telangana
                    Feb 2, 2017
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                    Address: 530045

                    My Item order no is[protected] and cost of item was 586/- rs . which was ordered on 12 Nov 2016. The Item was not in good condition so we returned the item on 19 Nov 2016 and My pick ID is[protected]. The Refund was not received so far. My phone number is [protected]. Please help in getting my amount back.

                    My Account Details are
                    Bank:SBI
                    Name : Bhaskar Rao V
                    Ac/No: [protected]
                    IFSC code: SBIN0000952
                    Amazon India customer support has been notified about the posted complaint.
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                      gkkaistha25
                      from Gagret, Himachal Pradesh
                      Feb 2, 2017
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                      Address: Kangra, Himachal Pradesh, 176061
                      Website: Amazon.in

                      I have placed order on 30th November and today it's 2nd Feb but niether I am getting response from Amazon and nor seller.
                      My order no is[protected], plz refund my money
                      Thanks
                      Prachi Gupta
                      [protected]
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                        S
                        Shiva Mohanty
                        from Bengaluru, Karnataka
                        Feb 2, 2017
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                        Address: Bangalore, Karnataka, 560037
                        Website: www.amazon.in

                        I suppose to get cash amount of 1200.
                        i have purchased mobile from amazon of 12000(0ctober 2016 ).but still now not got cashback.My order item id is:[protected].
                        I followup many time.still nw the issue not resolved.I suppose to get the cashback on jan5 2017 but still now didnt got.

                        Painful service from amazon
                        I had always admired Amazon for its customer service until this fraud by amazon.
                        On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
                        On 2nd Oct I received an email saying that if eligible then I would get cashback.
                        On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
                        On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
                        Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
                        They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
                        After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
                        I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
                        Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
                        Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
                        No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
                        Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
                        Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
                        Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
                        Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.

                        Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
                        #SayNoToAmazon
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                          RathanNaik
                          from Bengaluru, Karnataka
                          Feb 2, 2017
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                          Address: Bangalore, Karnataka, 560085
                          Website: www.amazon.in

                          I had payed for purchasing, but payment failed for no reason on 21st Jan 2017
                          But amount of Rs. 769 deducted from my account.
                          On 23rd Jan 2017 Amazon said they have sent refund to same account and gave the reference number of 777103.
                          But bank says no such transaction can be found.
                          I need my Rs 769 badly.
                          I am ready to put complaint over amazon.
                          Amazon India customer support has been notified about the posted complaint.
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                            nikhil1202feb
                            from Gurgaon, Haryana
                            Feb 2, 2017
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                            Address: 560055
                            Website: www.amazon.com

                            On dated 23/01/2017 an order was being placed to the amazon product named "intex cloud Q11" and the payment was being made by me on the very same day by the debit card of punjab nation bank shahdara delhi 110032
                            amounting to RS 3125 and the order was being canceled by me at the time of ordering
                            but they have not sent me the refund in my bank i have made them so many requests on the phone and they supplied the answer in the very set language that the refund has been sent to you on 23rd jan and and we are not responsible for it you can launch the complaint against us where as you like
                            they are giving a reference no. again and again and asking us to go to bank with that reference no. and the punjab national bank denies that the reference no. has no value and we cannot do anything with that your account is perfectly fine and if the amount was being sent from amazon it has to be credited in your account they also say that the problem is from the amazon"s side only.
                            amd when i told this to amazon they said we cant do anything in that and they just cut off the phone.
                            kindly take strict actions against them and ask them to refund my amount
                            Amazon India customer support has been notified about the posted complaint.
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                              puja jyoti
                              Feb 2, 2017
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                              Address: Karimganj, Assam

                              Sir, i ordered a book from amzon and then cancelled it as i ordered the same book twice by mistake.they promised to refund the money.but i didn't get the refund amount.amazon customer care asked me to contact bank customer care.so when will i get this refund??the order number was #[protected]..
                              reference number for the refund is 74332747026702549245893.

                              my debit card no. is [protected]

                              Thanking you
                              Amazon India customer support has been notified about the posted complaint.
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                                Ajit Krboro
                                from Bankura, West Bengal
                                Feb 2, 2017
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                                Dear Sir,

                                Ref. Your Amazon.in order (#[protected] of "SICCOO S6 1.8 Inch..."

                                I'm a regular customer of Amazon since 2012. I have purchased so many items from Amazon. You may check my purchase history.But this time I am chocked to get the tored old book instead of Mobile phone.You may apply deliver charge for proper delivery of item to the customer.
                                Bag received from Head Post officer, Dhemaji Assam which contained tored old book instead of mobile. No container /box was found inside the bag. So verify the Courier facility(India Post) and refund the money or re-send mobile with proper Courier.

                                Regards,
                                Ajit Boro
                                Dhemaji, Assam.
                                Amazon India customer support has been notified about the posted complaint.
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                                  Senthilnayagam M
                                  from Chennai, Tamil Nadu
                                  Feb 2, 2017
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                                  Resolved

                                  Address: 560055
                                  Website: www.amazon.in

                                  Recently, I bought mobile 'Moto G4 Play' from Amazon india website on 24th January 2017, Order No:[protected]. After few days o[censored]sage installed with new marshmallow update, I faced performance and heating issue with the device. It restarts continuously while charging the device. Sometime, it happens when the mobile is in idle. At first, i didn't notice it but later I check periodically and it confirms many times.

                                  I tried to place the return request through online; they diverted me to 'Smartchk' app. I installed and reported everything is okay on my device. I am writing this mail after I go through their return policy. My request is completely eligible with their return policy.

                                  Till now, none of them tried to resolve my problem, this is pathetic service which I wanted to bring noticed to you. Last few days I write up mails, calls and looking for the solution on this, It made me completely stressed and mental agony.

                                  they ready to give replacement the same 'Moto G4 Play' but, lot of review says moto g4 has lot of issue after installing update. I want only my refund. I completely relay on your forum and wanted to escalate furthermore.

                                  I have recorder calls, mails, photos of my complaint related.
                                  Mar 4, 2017
                                  Complaint marked as Resolved 
                                  I approached them in many legal ways, finally they accepted to refund.
                                  Amazon India customer support has been notified about the posted complaint.
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                                    Latha Chukki
                                    from Mumbai, Maharashtra
                                    Feb 2, 2017
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                                    Address: Bangalore, Karnataka, 560065
                                    Website: Amazon

                                    I have purchased items from Amazon for office purpose. I require proper invoice/bill for reimbursement of the bills. I get only order copies and no invoice/bill.

                                    I have called the customer care and also written emails to the seller.

                                    I have been trying from December.

                                    The order nos. of items placed on 18th Nov. 2016 are
                                    1. ORDER #[protected]
                                    2. ORDER #[protected]

                                    Please expedite the process.

                                    Regards,

                                    Latha
                                    Amazon India customer support has been notified about the posted complaint.
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                                      Sumer jodha
                                      from Jamshedpur, Jharkhand
                                      Feb 2, 2017
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                                      Address: Bikaner, Rajasthan, 334001
                                      Website: Amazon

                                      Amazon.in - Your Cancellation[protected]
                                      1 message
                                      Amazon.in Sun 22 Jan, 2017 at 7:43 PM
                                      To: [protected]@gmail.com
                                      Hello Sumer Rathore,
                                      We're contacting you about your cancellation request for order #[protected].
                                      We were able to cancel the following item(s) from your order:
                                      Black and Decker HD5010VA5 550-Watt Variable Speed Hammer Drill Kit (Orange)
                                      If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your
                                      bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card
                                      purchases to credit the refund amount to your account.
                                      Please note that if you paid through EMI on Credit card, this refund may cause a change in the terms of your
                                      EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check
                                      with your Credit Card issuer on how your EMI may be affected.
                                      If you paid by Gift Card, your Gift Card Balances will be credited to your Amazon account within one working
                                      day.
                                      Note: If the order contains other items that were not cancelled, a refund will be initiated after the other items
                                      in the purchase are fulfilled.
                                      Amazon India customer support has been notified about the posted complaint.
                                      Feb 02, 2017
                                      Updated by Sumer jodha
                                      Amazon.in - Your Cancellation[protected]
                                      1 message
                                      Amazon.in <[protected]@amazon.in> Sun 22 Jan, 2017 at 7:43 PM
                                      To: [protected]@gmail.com
                                      Hello Sumer Rathore,
                                      We're contacting you about your cancellation request for order #[protected].
                                      We were able to cancel the following item(s) from your order:
                                      Black and Decker HD5010VA5 550-Watt Variable Speed Hammer Drill Kit (Orange)
                                      If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your
                                      bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card
                                      purchases to credit the refund amount to your account.
                                      Please note that if you paid through EMI on Credit card, this refund may cause a change in the terms of your
                                      EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check
                                      with your Credit Card issuer on how your EMI may be affected.
                                      If you paid by Gift Card, your Gift Card Balances will be credited to your Amazon account within one working
                                      day.
                                      Note: If the order contains other items that were not cancelled, a refund will be initiated after the other items
                                      in the purchase are fulfilled.
                                      Feb 02, 2017
                                      Updated by Sumer jodha
                                      Amazon.in - Your Cancellation[protected]
                                      1 message
                                      Amazon.in <[protected]@amazon.in> Sun 22 Jan, 2017 at 7:43 PM
                                      To: [protected]@gmail.com
                                      Hello Sumer Rathore,
                                      We're contacting you about your cancellation request for order #[protected].
                                      We were able to cancel the following item(s) from your order:
                                      Black and Decker HD5010VA5 550-Watt Variable Speed Hammer Drill Kit (Orange)
                                      If you paid using net banking or credit/debit card, your refund will be initiated with your bank shortly. Your
                                      bank may take 2-4 business days for net banking purchases and 3-5 business days for credit/debit card
                                      purchases to credit the refund amount to your account.
                                      Please note that if you paid through EMI on Credit card, this refund may cause a change in the terms of your
                                      EMI with your credit card issuer, and the issuer might levy a charge for this EMI cancellation. Please check
                                      with your Credit Card issuer on how your EMI may be affected.
                                      If you paid by Gift Card, your Gift Card Balances will be credited to your Amazon account within one working
                                      day.
                                      Note: If the order contains other items that were not cancelled, a refund will be initiated after the other items
                                      in the purchase are fulfilled.
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                                        M
                                        Mallikarjun Kurahatti
                                        from Mulki, Karnataka
                                        Feb 1, 2017
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                                        Address: Dharwad, Karnataka, 580031
                                        Website: www.amazon.in

                                        Sir,
                                        I had ordered MOTO G4 plus from Amazon and as the product was defective, i returned it and i got a mail from amzon stating the refund has been successful and i even have the reference code[protected].
                                        but i am waiting from 2weeks and the refund has not yet reflected into my account.
                                        Neither i am getting a support assistance from amazon nor from the bank.
                                        Amazon India customer support has been notified about the posted complaint.
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