| Address: Bangalore, Karnataka |
| Website: Amazon.in |
Hi, i have been facing a lot of issues with this company, i had ordered for a mosquito net, order No is[protected], which is not delivered to me yet, and the delivery date has passed long time back, believe me i have been calling these people every single day from past two weeks, now the status shows as undelivered. package is going back to amazon and there is no reason given why they are sending it back, and customer support executives are not at all helpful they hang up on their customers and i have written several emails to them but nobody is trying to resolve this issue, you guys are my last hope. and i also need to complain about the courier services associated with this, its called Gati and they have been giving false info to amazon stating that they contacted me through mobile and i did not answer which is absolutely rubbish and a guy spoke to me from this couriers on 25th jan saying that they will deliver the courier by 27th max since they dont work on 26th jan 2016, i agreed to it but now they are sending it back for no reason.
Amazon India customer support has been notified about the posted complaint.
Jan 24, 2017
seshadri k.c. seshadri k.c.'s response Kazam thunder 2.5.0 mobile bought on 4.10.16 software update fails
On 1st oct 2016 before placing the order just to be sure I contacted customer support via chat facility and asked whether if I would be eligible for cashback. To which he replied yes I would be eligible for cashback if my order consisted of the said items. After getting confirmation and reading all t&c, I went ahead and placed an order.
On 2nd Oct I received an email saying that if eligible then I would get cashback.
On 14th Nov 2016 I received an email which stated that my order entitles me for cashback.
On 5th Jan 2017 when I didn't received cashback, I first contacted HDFC and then they said amazon didn't processed it.
Contacted amazon and they apologized and said that if I have received an email then I should get cashback.
They asked me if cashback can be given in the form of amazon.in gift card, to which I refused saying that it would be good if it is given in the card account.
After few days on 3rd Feb 2017 I receive an email saying that I am not eligible for cashback.
I called customer service to check with them what nonsense is this about. I had read the t&c and also got it confirmed before placing an order. Also I did received an email saying that my order entitles me for cashback.
Asked them to provide chat transcripts, offer t&c pdf document and reason why I received an email and why agent said that I would be eligible, to which they didn't provided any information.
Received an email which again stated is it ok to give cashback in the form of gift card. This time being frustrated, I replied saying that please go ahead and process it in the form of amazon.in gift card.
No reply for 3-4 days, sent several emails. No details were shared and they simply again started saying that I am not eligible.
Again today called customer service, asked to connect to higher representative. She refused to do so and assured that she would help me with resolution. Again explained the complete issue. She agreed that customer service agent had confirmed about cashback during the chat. But then after 30 mins she started giving lame reasons for not being eligible for cashback. The worst thing she could say was that the email I received on 14th Nov 2016 about my order entitles me for cashback is an automated email sent to all customers including those ineligible. When asked her to reply the same statement in email, she refused saying that I cannot document whatever I am saying. Hahaha...this is how I felt.
Then she disconnected the phone saying that I have provided all information, to which I replied no you haven't and shouldn't disconnect the call, but she was adamant and disconnected the call.
Again called the customer service, asked again to connect to higher representative, was refused, told the issue, he simply disconnected the call. Lol
Again made a call, requested to connect to higher representative. Was again refused and assured the resolution himself. I had to again explain the issue. Asked him what does the email sent on 14th Nov 2016 imply, asked him to please reply the same in email, and then he was so rude saying that why do you want it to be documented. I cannot tell it via email. After that he was just rude in his behavior. Started saying that now again you would call us even when we have said that you are not eligible.
Such a bunch of fraudsters and cheaters, won't accept the mistake and simply say you are not eligible. They feel that we cannot do anything. And I assume this is a fraud and many customers would have faced the issue.
#SayNoToAmazon