Amazon India Complaints & Reviews

This is in regards to the an order I placed with Amazon on 9th Jan. 2017 for the below products with order #[protected],[protected].

Bose SoundSport Wireless Headphones (Aqua) - ₹13, 275.00
Ray-Ban UV Protected Wayfarer Men's Sunglasses - (0RB[protected]|51.0|Crystal Green lens) - ₹5, 097.00

I placed this order for 0ne day delivery but yet I didn't received the products, but there site shows that the Items are delivered, I also complaint to the Amazon Customer care about this and they asked me to write an email to "[protected]@amazon.in". since then I have written more than 10-12 time but yet I have not received any proper response, every time they are asking me to wait for 24-48 hrs. I have asked them to provide me the proof of delivery but yet no response from them. I'm also ready to file a case with consumer forum, therefore request you to please look into this matter.

Mobile number: +91-[protected]

On 12/01/2017 I had ordered Moto G4 plus, phone from shopping site amazon.At that time amazon was offering 15% cashback on purchase through HDFC debit card. I still haven't got any cashback My order ID was[protected].
Please take actions towards Amazon

I have purchased Lenovo laptop on oct 2016 with sbi debit card having a offer 2000 Cashback...so still i have not received..

I bought a laptop from amazon.in on 17/dec/2016 but it was faulty so i returned it and asked for replacement but instead of replacing it they issued me a refund on 2 jan 2017 but the money is not credited in account till date when i told amazon about this they provided me a ARN no and asked to file a charge dispute through my bank but in state bank of india there is no such process i told amazon about this but they keep saying me to file charge dispute or they will not refund my money

In the month of October I ordered a back cover for my phone (le eco2) but mistakenly I ordered a cover for le max ...I returned the cover next week (18thoctober) ...A guy came and collect the cover and he said that the money will be refunded to me on my Amazon wallet ...But still now I haven't received any amount ...I called on customer care no too...A lady recieved my call and said that she'll have a word with the guy who took my back cover and let me know in two days...But after those two days no body called me ...Infact noone recieved my call..

A delivery boy told me to come another place to pickup your product ..why i should go for to pickup my product ..he not came to my addrs which i given on amazon..and delivery boy cancel my product...and the delivery boy said bahi yaar aa jao main car laya ho..tum plz aa k le lo..main waha nhi aa skata or wo mere ghar k 4 kilometres dorr kade ho k muje waha aane bol raha hai...what type Service you are providing amazon..muje wo gift karna tha or muje ajj mera product nhi mila...you must take action on that delivery boy

I have raised two orders.
1) date-9 jan 2017
oreder no[protected]
Total- 1874

2) Date-15 jan2017
Order[protected]
Total-1275

Both of time it is was not delivered by amazon.
Fake reasons had been submitted both time.

I am not going to purchase with amazon next time.
Very poor and cheap response.

Sambhaji Dhanave
[protected]

Dear Madam/Sir,
I was adding money in Amazon Pay wallet for ₹540 but unfortunately transaction declined also balance deducted from my A/c too. Again when I tried to add ₹540 in Wallet then transaction was successful and balance credited to Amazon Pay wallet. Both time (i.e. ₹540 & ₹540) balance deducted from my A/c but only ₹540 credited to Amazon Pay wallet. When I rushed to the bank for the same then bank official provided me statement of A/c then also ₹540 deducted from my A/c twice. So please return my money ( ₹540) to my A/c as soon as possible.
Yours sincerely
Prakhar Bhushan Mishra
Registered mail id [protected]@gmail.com
Registered No. [protected]
A/c No. [protected]
IFSC SBIN0000023

I bought Coolpad Note 5 mobile from Amazon.in Order#[protected].
After unpacking the box and put charging first, I found that it is getting heated soon. It is heating too much which can cause of explosion of mobile.
Also, Sound not coming properly.

So, I am trying to return the mobile on Amazon.in... When I put Return cause and description, then submit. It is not completing my request successfully.

I just want to return this mobile at any cost.
Order#[protected]

Amazon India is providing wrong information to the customers before buying the products so that they place the order and after receiving it they refuse what they said they simply say that sorry sir wrong information was provided to you and we are sorry for this is what happened with me twice. I had ordered a supplement ON serious mass gainer. Before buying the product i had a conversation with Amazon representive and asked is this product returnable if i feel it is fake or if i am not satisfied with the product i recieved the representive replied " we will provide you replacement or refund whichever you like" then again day before i was going to recieve the order i confirmed once again and there answer was "yes you can return it" so i accepted the delivery. just after opening it i verified and the product seemed to be fake and malpracticed the bottom of container had some cuts and then it was sealed again so that means original product is taken out and duplicate is filled and then sealed. I contacted Amazon and talked to them for almost half an hour explaining all this. But the refused again and again saying "this is non returnable product" i told them that " yes i know that and that was the reason i confirmed about the return and refund before and after placing the order and the representative told me that it is returnable if in case you are not satisfied then how can you refuse now" so the representative said " let me check this for you" and as i was right on my place and Amazon were wrong they had no answer after a while the representive said "sorry sir but wrong information was provided to you we wont be able to help you in this case" "we can understand you concern but our system doesn't allow us to do the needful we wont be be able return, refund or replace the product"
Amazon India is totally fooling customers for benefit purpose. Please take some action and save the people from getting fooled away.

Dear Sir/Madam,
I have ordered the combo pack of Asus Zenfone max Tempered & Back cover vide order no.[protected]. while opening i have found i have received wrong tempered as well as tempered broken . so I Put the returned order for the same vide Returned Order No. Amazon Return ID: DCtz2BPRRRMA
Order ID:[protected] but till date no action taken from your side.

Such things never expected from the brand like Amazon.

I had purchased a Intex Jogger Bt Headphone from Amazon on 6th January, 2017..The last date of receiving this product is 19th January.. today is 21 th January.. but i have not received this product still now.. please take a action about it...

I made order in Amazon on 15th Jan 2017 and the order details are:
Order #[protected]
The expected delivery date was 20th Jan 2017, when I contact Customer service chat on 20th Jan 2017 at around 4 PM they says the order is out for delivery and will be deliver but it was not deliver.
But they change the Status to "Delay Delivery on customer request" which means that I request for delay the order which it misleads the Customer. And the Order date also changed to 24th Jan 2017 without inform me and confirm me. When I contact again Customer service they are not giving any commitment that the order will be deliver within the time that is today 21st Jan 2017.

Iam BALUSAMY I bought naisha Wi-Fi dongle and a mens shoe but it was not good so returned it. But my refunds are keep going failure. I did what ever the customer service told me to do. But still I didn't got my refund. I updated my bank account details as they said. I contacted so many times but still I didn't get my refund. They are saying silly reasons. I want my refund.

I am Mehul Jitendra Satyuga I was resigned Amazon delivery associate job on payroll for Ikya(andheri) more than 2months but my 13days salary & pf is pending to not a release & no one can reply me to satisfied answered me.& not a responsible person in Ikya or amazon TL & Superviser to what can I do Ikya or amazon.
Please answered me any helpful person.

Wrongly cancellation of order
Amazon have cancelled 2 orders consecutively after taking the price from us
Great fraud on behalf of Amazon repetitively that too by its famous seller cloudtail
I have the phone recording of Kiran the customer care executive who disconnected the call ..
Want to punish them this time
1. Order #[protected]
Placed on Thursday, January 5, 2017
Bergmann Hurricane Hi-Power Car Vacuum Cleaner (Blue)
Automotive
Sold by Cloudtail India Private Limited
Rs.157.00
Item Subtotal: Rs.157.00
Shipping & Handling: Rs.40.00
Amazon Pay balance: -Rs.197.00
Order Total: Rs.0.00
2. Order #[protected]
Placed on Sunday, December 4, 2016
Status Quo Men's T-Shirt[protected]_SQ-RN-16048(LYC)_Medium_Charcoal)
Apparel
Sold by Cloudtail India Private Limited
Rs.584.00
Item Subtotal: Rs.584.00
Shipping & Handling: Rs.40.00
Promotion Applied: -Rs.624.00
Order Total: Rs.0.00
Plz help

[Wileyfox] Re: I bought one kazam thunder 2.5.0 big thro Amazon f...
Inbox
x

Thomas (Support) via zendesk.com
Jan 17 (3 days ago)

to me
##- Please type your reply above this line -##
Your request (#21481) has been updated. To add additional comments, reply to this email or click the link below:

Thomas
Thomas (Wileyfox)
17 Jan, 09:51 GMT

Hi seshadri

Thank you for your email.

I was sorry to hear that you have been experiencing some problems with your handset.
It certainly seems like there may be a fault with your handset, my advice would be so send this to our repair centre for assessment.

In order for us to do so, we require the following information from you to create a return label.

Full name:
Country:
Address:
Email address:
Contact number:
Model:
IMEI 1:
IMEI 2:
Date of Purchase:
Problem description:

I look forward to your reply.

Kind Regards,

Thomas
WileyFox Customer Support.

seshadri k
seshadri k.c. seshadri k.c
17 Jan, 06:14 GMT

I bought one kazam thunder 2.5.0 big thro Amazon from day one October 2016 the phone often shows black screen the seller advised to apply backup and reset but problem persists now the seller thro Amazon says out of warranty then the mobile down load software when ever receive message but fails to install help me solve the issue or replace it with another same product

This email is a service from Wileyfox. Delivered by Zendesk
[1WX550-DQYN]

kcseshadri
This is in ostentation that the mobile message shows system updates ready Aft...
Jan 17 (3 days ago)

Thomas (Support)
Thomas (Wileyfox) 17 Jan, 11:05 GMT Hi, Please supply the details in the prev...
Jan 17 (3 days ago)

seshadri k.c. seshadri k.c.
Kind Attn: Mr.Thomas WileyFox Customer Support Thanks for the courtesy and pr...
AttachmentsJan 18 (2 days ago)

Thomas (Support) via zendesk.com
3:30 PM (6 hours ago)

to me
##- Please type your reply above this line -##
Your request (#21481) has been updated. To add additional comments, reply to this email or click the link below:

Thomas
Thomas (Wileyfox)
20 Jan, 10:00 GMT

Hello,

Thanks for your email.

I have just realised that you live in India i am sorry to say that we only offer support in europe, I would suggest contacting Amazon.

Kind Regards,

Thomas
WileyFox Customer Support.

seshadri k
seshadri k.c. seshadri k.c
18 Jan, 17:54 GMT

Kind Attn: Mr.Thomas
WileyFox Customer Support

Thanks for the courtesy and prompt reply. As required by you I am attaching the details required by your goodself.

Before, processing return label kindly confirm whether your goodself will replace the defective item with the same Kazam Thunder 2.5.0 Big mobile.

Thanks and I remain,

K.C.Seshadri
[protected]
[protected]

Attachment(s)
Your Amazon.docx

kcseshadri
6:14 PM (3 hours ago)

to customersupport
I regret for making you to spare your precious time in this regard. Have read the seller response mail I would not have received reply like that. However I thank you for the assistance and wish to say bye with a request to open Kazam support India. Because even system updates fails install . Thanks and I remain seshadri


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Sir i had order a product from Amazon and return it to Amazon back after receiving damaged and demand for refund but till now not come in account my name:DEEPAK RAZZ
email:[protected]@gmail.com
Mob no. [protected]
So plss take action on Amazon and file a claim.
And also bank doesnot help me and not going call to UCO BANK so plss you help me sir.

I purchased mobile phone on 01 jan 2017 samsung guru music 2 order id Order #[protected] there estimated delivery date was between12 jan to 19 jan 2017
but untill they didnot deliver actually product was 70km far location from my delivery location on 09 jan 2016 after that date i called them 5-6 time to amazon customer care they always says it will be deliver today. same reply every time from them but untill they didnot deliver on time. its goes to 20 jan . today i called them 2 time in morning they said that it will delivery today in evening i have contact courier its on your location .they were always giving me wrong information . when i called and told them on 16 jan i have to go urgently deliver it they said it will be deliver by 14 jan sir dont worry.
i am getting irriatiating from there services also get mentally harasses by them i request to u that please deliver it on 21 jan its deadline for u
either return my whole amount in bank account i didnt want it in amazon pay balance becoz i didnt want this type rabish irresponsible services i purchased first amazon pay balance from amazon then buy mobile .
so want full refund in my bank account . from which i bought i will buy it from market that will be better to buy.

if i will no get on time either refund or product i will go consumer court and file a case against amazon for their irresponsible behaviour.

thanks.

I have ordered Nivea for Men Dry Impact Solid Stick Deodorant 40ml.., Thailand
Nivea.(Order #[protected]. toady i have got the parcel written my details and product detail i have paid 574 Rs but when i opened so it was wrong item which i hv not ordered i have spoken the amazon customer care but they are not giving appropriate response. the name of the customer agent was Bindu. please return my amount which i have paid for this parcel.v bad experience which i got from the amazon.