Amazon India Complaints & Reviews

I got refund from amazon india on 2nd of jan ..i have contacted to amazon india ..he replied that he already refunded INR 2474 in my account on 2nd jan.after contacted to nearest branch but than also i have not got my refund..i also submitted application to nearest branch ..i also want to inform u that i gave order for shoes on 30 th of december, on same day i have done transaction from my ATM DEBIT RUPAY CARD of INR 2474

Respected Sir/Madam,

I have to bought an Item i.e., Redmi Note 3 32 GB Silver color phone from amazon but the transaction was not successful number of times I tried therefore somebody told to send money to amazon pay balance from my card and then you can order but i could not order after that and my hard earned money was blocked there. I have to talked their executives they told me that their is no scenario to refund the money. please help me to get back my hard earned money as earliest as possible.

Thanks with Regards,
Munish Kumar Sharma
Mob:[protected]

The product was ordered on 20.12.16 and we received the product on 27.12.16 whereas the order was to be received on 26.12.16. But the more important thing is that we were not satisfied by the product as it was not the product we ordered. Hence we applied for a refund the product was collected the following day i.e 28.12.16. But in our account detail the refund has not yet initiated and it's been 13 days since the order was collected . We did not even receive the refund money in the bank account.

Refund
I placed an order in amazon with online payment on
[protected]. Initially money has been debited and the order was successfull.!! Later i got a msg saying that transaction has been failed.
Later amazon sent me a mail saying that refund process has been initiated and gave me a
"refund reference number"[protected]
Account no. - [protected]
Amount has not been credited yet.
"refund not processed" i request you to check and provide me details where actually problem has happened
Thanking you

I ordered a Fentacia Men Coffe Brown Sandals (9, Brown) on 2 January 2017.
Product was sold by: Fentacia. I have received the product on 11 January 2017.
When received the product got empty box with waste papers inside. I had received product by post today. I request for a cash back.
please take immediate action against this.
With regards
Reji prothasis
[protected]

I ordered adidas yaris shoe but to my utmost disappointment shoe was defective, i ordered for replacement very next day and i received the same shoe in next 2 days which was defective too.i ordered for my refund and asked tocollect the shoe back.now it s been close to 7 days and company is saying that i have returned defective product and they cannot give my money back.now when i contacted customer service they are saying they cant give me clear insight on this .Whenever we return any product concerned person who comes for pickup checks the product and then only take it back.
Amazon india how you can be so inefficient .How can you treat your relaible consumers like this.I have ordered close to 40 products from Amazon.
If i had something wrong in my mind i would not have returned both the products ie first product and its replacement in close to 24 -48 hours.
First of all u guys send fake product and after that u say that we have returned defectived item.Disgusting.
Pl tell me how can MID-SOLE of the shoe be shorter than the actual length of the shoe.
If shoe is UK 08 size how can midsole be o[censored]K 06 or 07.
Obviously product is fake and the best thing is that you people say we have returned wrong item.
I would advice every1 to be aware of your cheap practices because in the name of selling original u guys put fake products too.
If you can do this to your regular consumer you can do this to any1.
Highly shameful

Product not delivered but showing as delivered on Amazon portal in my orders.
Order ID: Order#[protected]

I want product or my money back.

Product Ordered on 4 January 2017 .

But its fake and showing Package was handed directly to customer and Delivered on 10 Jan .

Dear Sir,

This is the bad service I have ever got from Amazon being a regular customer.

When speaking to customer service person named Vignesh he said you need to wait for more 5 days and if not done then will refund you.

If that was the case where i have already waited for 10 days or more and now again5 days is rediculous.

This makes me feel that for you customer service is not important and you are giving open invitation that if you can wait its your wish.

So now it makes me feel that i should stop buying any product from Amazon.

Regards,
Veena

We had purchased mobile on amazon, on receiving the mobile we found that this was used mobile. While asking for the refund, they denied the refund. And also not answering and solving the query. We have called number of occasion but no concret response received. Now i want refund of my money with the additional penalty money as well. Kindly work through this complaint.

I ordered one item from Amazon.com . First thing is that they did not deliver it on time, delayed by 10 days. Today on 10-jan-2017, the dealer did not deliver it on correct address, he delivered it to some security guard, i don't know where he delivered it. It's extremely bad experience experience with Amazon. Their representatives always say that it will be delivered today, they are expert in making the false commitment.
Thanks & Regards,
Tarun K Tiwari
+91-[protected]

I have buy a UCB shoes from amazon and it was delivered to me and then i returned the product and asking for refund and they took the product now, when i call them for refund, then they are saying that the product have not been delivered to you and was returned to seller, so refund will not be done then i send them a mail and i am attaching that also and now they are not replying for my email.

Your Return pickup for[protected] was successfully completed. We'll notify once the refund/replacement is initiated. Details: http://amzn.in/d64KBM7

Above is my order o[censored]CB shoes received on 28th dec 2016 and was returned to amazon on 31st dec 2016 and by-mistake it goes with the invoice.

Now I am continue talking to your support team regarding my refund they said the refund is initiated on 3rd and will be credited to your account by 3-4 working days,
and today i got to know that from your end that the package has not been delivered by your courier partner and neither they took the reverse pick up and this is the final mail from my side on this and now I am impatience and below i am attaching the transaction details.

Hi!

I had placed an order on 2nd of Jan for an iball Home theater compatible remote which unfortunately is not compatible with my system. Having placed a return request on the very next day of receiving the order (i.e 7th Jan), I had requested to have it collected on 8th of January between my preferred time of 11 AM & 2 PM. I suddenly receive an intimation saying "Your Return pick up of Compatible iball Home Theater Remote has been rescheduled" without ANY intimation on the revised time of pick up.

The person turns up at the address at his own time of 6.30 PM on 9th of January without any prior intimation and finds no one at the address (but obviously) and asks me to cancel and replace the order with the revised address and date!

I do as instructed and have again entered my preferred time of pick up between 11 am & 2 PM for the 10th of January and now I just get a call from the person (Contact Number - +[protected] asking if I am home at the original address mentioned on 7th January! He tells me he has no option but to cancel the order since no one is at the address!!! How bizarre is this !

1. Why is there an option given of a preferred date & time if you CANNOT live upto your expectation of ensuring deadlines are met and keep rescheduling the pick up ?
2. Why am I to be inconvenienced & cancel & replace the request just because you'll have an error from your end ??

Really horrible service.

Sonia

ORDER #[protected]

On Sat, Jan 7, 2017 at 6:30 PM one sms received from AM-Amazon to my registered mobile number.

“SMS: We could not deliver your order as customer was not available. We'll attempt on next working day.”

On Sat, Jan 7, 2017 at 6:30 PM one mail received from [protected]@amazon.in to my registered email id.

I placed my call request to the Customer Service Representative on 7th evening, they assured me to wait till EOD and now its 9th Jan, there is no delivery yet.

I called the customer care a number of times but received no update on my product.This is a prepaid order and I need to wait for its delivery.

Its just playing with the customers. I would request a strict action on such issues.

For these refunds pending since more than a month now;
Every time I call Amazon executives, they tell em lie and some fake dates that the refunds are processed; but in truth they are not processed;

i have also check ed reference no earlier provided with my bank;

i want amazon to inquire thoroughly and provide em details as below for the below:
Order no Pending refund from amazon Bank? Reference no?
Voaka Women's Sling Bag (White, Boxsling) ORDER #[protected] 599 ? ?
Tynor Elbow Crutch - Universal (Adjustable) ORDER #[protected] 535 ? ?

Mene oppo f1s phone order kiya but jab box open kiya to usme micromax ka old phone mila customer care bhi Kai bar complaint ki but Koi solution nhi return pick up boy aaya 2 times but didn't pick and said he need same product and I didn't receive oppo f1s toh Kha se use same product de so I'm just tired and you can't help me I'll go to consumer court and file case against your company bcz its a huge amount for me so Pls solve my problem soon and contact me soon [protected]

Everytime when an Amazon Delivery agent comes for delivery when the item is COD. the agent doesn't have the change. Everytime they expect us to give them tips since there is no change. This time when i had received this order for Amount ₹1, 299 i.e. almost equal to ₹1, 300. The delivery agent said i don't have change. He was not even carrying the swip machine. With current situation about cash how do you expect us to keep exact change? I had to borrow money from my neighbor to pay for the item. At least if the Order amount is more than ₹1, 000 can we expect the delivery agent to carry swipe machine or carry some change?
This is ridiculous on part of Amazon who cannot afford simple swipe machines... If they cannot manage such simple things better mention we are incapable company who cannot afford swipe machines. Tender exact change!!!

Hi. I had ordered a moto g 4 plus ..order id[protected].. i hardly used the phone for a 20 days and it started giving problems ...like automatic restarting, no sound, no incoming outgoing voice unless i restart my phone...i contacted amazon but they said they cant do anythin and told to contact motorola...motorola said i need to contact service centre...
I visited service centre nearly 8 times for the same problem but they are not doing anythin...everytime they keep my phone for about 2to 3 weeks n say that it is repaired...but the problem still exist...what shoul i do...pls suggest ...or else pls exchange this phone...i hav hardly used my phone...around 4 to5 months it was with service centre

Hi Amazon,

Order#[protected]

I ordered Moto -g mobile on 07012017 using Prime service. As Service commits order must get deliver within 24 hours but no order received.
I keep on chasing with customer care executives but they were not able to help me. I wanted to highlight few of the key points where Amazon service lacks

1 Firstly amazon is providing false commitment as there is no delivery as per service .

2 customer care don't provide you any complaint no. due to this every time you need to provide your details to get the update.Executive seems blank as there is no internal communication.

3 Amazon service is so careless that they don't even bother to call back customer for late delivery.

4 On website they have changed the delivery date to 11012017, which is really pathatic.

In short Amazon is providing false commitment not at all customer centric.

Regards,
Rupesh Surve
[protected]

Two issues:
1. Customer is shown at fault for non delivery of goods as promised
2. Suspect a strategic cancellation of orders by way of above point, and thus depriving me of my money locked in amazon paybalance account

Details
I ordered about 18 items on amazon pantry.
The delivery man returned twice without coming to my location, and on both occasions i receive message from amazon that order could not be delivered because customer was not available (Misreporting and, blaming me for someone else's fault).
(1st:order #[protected].)

Then i had to place the repeat oder by myself by selecting each item of the list (There is no option for repeat order).
(2nd: order #[protected]
After the order has been placed, seemingly, after talking thrice to the delivery boy (The phone number provided by amazon), seemingly, the above process is about to repeat. The deadline of delivery has been missed by the delivery boy again. Prior to all of this, i was advised to pay through amazon pay balance and unfortunately i did it., this implies, all refunds reach amazon pay balance, and i am forced to spend all that money on sub standard services only on amazon india.
Then tomorrow is a working day, and they want me to wait at home wondering when the order will be delivered.

Hi
Amazon has not initiated a refund despite calling 8 times with customer care and initiating a mail and chatting twice with customer rep. Initially they told it will be refund in a couple of hoyrs then they changed statement like it will take 24 hours, after 24 hous when the refund was not initiated. when called again they told to wait another 04 business days to initiate the refund. the 08 times i called the customer service, all have different solutions and answers for my queries. They have send me a mail stating that the refund has initiated but i cannot find the balance in the amazon pay balance. I am very irritated of this. please solve this out and advice me for the next appropriate steps
K Sudhakar
[protected]
[protected]@gmail.com