Amazon India Complaints & Reviews

I purchased 4 products from Amazon out of which I returned 3 and the refund was initiated on 4th of December, 2016 but I didn't received the amount yet. The Citi bank is asking for a 23 digit reference number for further verification. First Amazon told that they do not have any 23 digit number later they agreed and told that they would be providing the number in 24 hours but I have been calling them from past 45 days and everything the response is same. I am not getting any help from Amazon. On 27th December, I received a refund of 799 which is the amount of one of 3 product and it was initiated by Amazon. Both of this things shows that the amount is pending by Amazon. I have purchased many things from Amazon and returned couple of them and I use to get a refund immediately. This is the first time it is taking it so long. I want to understand the problem and get my money back. I called them today also I get the same response that they need another 24 hours and the same was told to me last week also. Moreover the senior person whom I spoke with disconnected the call. Right now I am waiting for a refund of 595 and 699 Rs. Please help me with this.

Dear concern,

As i have purchased lenovo k5 vibe from amazon (Green mobiles) on 07/01/2017, but mobile phone started to lag from day one and mobile sensitivity is very low, as i was not able to use he mobile and observed following issues:

1. Touch screen sensitivity is very low and even not able to pickup the incoming call also
2. Mobile temperature is getting very high
3. Mobile is getting lagged for every action done

Name: harshith kumar kn
Mobile no: [protected]
Email id: harshith. [protected]@hotmail.com
Complaint no:[protected]

This observations are done on day one itself and same has been conveyed to amazon team on 15/01/2017 after several days of observation and same has been escalated to amazon mobile team and they logged a complaint bearing complaint number:[protected], regarding refund and they told that technician will be coming on 16/01/2017. But till now nobody has visited my site and i am getting irresponsible answers from amazon executive and amazon team. Amazon has failed to meet customer satisfaction and requirements, where i will be forced to file complaint in honorable district consumer forum and i feel that this product is not worth for my money. I want my hard earned money back and feeling that i have invested in another chinese product, which leaves customer suffering...

Regards,

Harshith kumar kn

Hi i had recently placed an order with amazon.in for 4400 rupees, upon receiving the product i found that the product was damaged and used before so i requested a cancellation and refund, however with my error the amazon.in processed my refund to my amazon account instead my bank account and regarding this i contacted the service centre thrice and they said they would not process my money back to the account as if they had eaten my money, please dear sir, i want my money back from such fraudulent service of amazon
my amazon account email is [protected]@icloud.com

I purchased LG washing machine stand from Amazon.
The stand was totally broken some parts were missing.
Since 11 Jan I requested returned, company promised to pickup faulty item from home. I interacted with customer service 5 times.
But every time return pick up is avoided or delayed. I think company don't wish to refund my amount.
Cheated by Amazon & Seller.

My complaint is about my order#[protected] and tracking id#[protected] was returned on date 16th Dec 2016.total amount 3, 099/- has not been credited in my a/c yet..I have called amazon customerservice..they told me that they received item back and amount was credited..problem is from bank side..please solve my problem and I hope it'll be credited soon

I ordered a new motog4 plus and amazon india sent me a used /refabrished phone with a tampered glass sticked on it having few scraches on its body with crack on tampered glass, and unpacked accesories which also look like used. I tried going through several of their instructions regarding returning, sent a mail and they are just confusing me more, today it says item is no longer eligible for return

Amazon is not returning one of my product (note counting machine) which is wrongly picked up by their courier(blue dart).
maine yeh item snapdeal se buy ki thi but due to some reasons, mujhe isko return karna pada . but in between pata nahi kaise amazon walo ne apne courier ko bheja aur woh mere ghar se yeh item le gaye ...aur ab yeh mujhe wapis nahi kar rahe hai maine bahut bar costumer care pe baat ki but all in vain..
please help.
Thanks,
Kusam Lata

I bought this book today (15.1.17) at whopping price of Rs. 991.It is just a 67 pages of book and contains only two pages that are worthwhile!These two pages are also downloaded from google!I bought the book just believing Amazon that you matter quality.You can not say it's not our duty.It may happen that the book may contain all nil pages !It may happen later on I will never buy from Amazon site.I have a feeling of being cheated by either you are by the book pblisher.You please just have a look at the book content and you will yousel[censored]nderstand how the gang has cheated you.

Due to lack of ability to perform any delivery, your courier guy made a big mistake today, he delivered my package to the wrong guy. i ordered a zebronics Gamepad #[protected] was delivered to somewhere else and i want to know WHY ?
I didn't even received a phone call from your guy as you can see, i mean isn't it your rule to call your customer before you attempt delivery? Anyways, its showing to me that my package was delivered by sanjit. [protected] is his phone number as per the message i received from you guys.
all i want is my package delivered to me or a refund will also do the job. of possible, contact your agent and ask him kindly to retrieve that package from where he delivered . this incident is dated January 15, 2017.

I ordered a product on 9 of january 2017 with order number:
[protected]
I got a message regarding delivery of product on 13 january 2017 but the delivery boy didnt delivered my product. Again i got a message for delivery on 14 january 2017 but again the delivery boy didnt delivered my product. So i called a customer care of amazon and they told me that my product will get delivered on sunday i.e on 15 january 2017 but again the delivery boy didnt delivered my product.
So i made a call to customer care representative regarding the same issue but this time the representative was not assisting me at all and they dared me to do anything i want and complain regarding this to anywhere i wish as amazon didnt care about this.
This type if fraud service amazon is providing to customers with false statements.
My money and my time is all got wasted due to such a fraud service and the irrelevant customer care representatives who are directly giving threat to the customers on phone call.
I am seeking a strict action against it and do everything and go anywhere regarding my issue

Refund have not processed by Amazon For Order No[protected], dated 04-Jan-2017

I processed my order through Net Banking from my above mentioned accounts. Attached one screen shot file named

Any query/doubt please call me as earliest. I need my refund as soon as possible on high priority. Request not to delay.

I placed a order for 44980 from Amazon and also cancel the same and I was eligible for full refund of Rs 44980.

Amazon is confirming they have issued the refund, however my hdfc credit card shows only the Refund Received Rs 22490.00.

Called hdfc bank and also raised a dispute with the reference number provided by Amazon but still bank claims only 22490/- is refunded even bank statement shows the same.

Contacted Amazon from past December 2016 along with the proof of statement and emails from the bank, however they are not refunding.

Please help me my contact number is [protected] and email address is mamta_ [protected]@ rediffmail.com

Hi team,

My name is pankaj, I am using amazon from last 2-3 years. I was ordered a product on 26th December
When I was get that product found broken and already used so as per my request they returned that product and pay refund which is credited on 9th Jan after that again I placed an order on date 9 of jan as per amazon order delevery date is 14 january but still i have not receive any product nor call from courier side when I called to customer care they told me product is already delivered on give address after that as per my many calls they goes to check and found product is still on courier hub and they promised me they can deliver product on 15 January (Sunday).

Please help me no Buddy replying from courier side.

Defective product delivered and difficult to get a duplicate invoice

my phone stopped working after 2 months after it was ordered on 23 july order no.[protected] . I couldn't also find the invoice. so i logged in to my amazon ac and found the dispatch note but the service centre people denied. i tried to contact amazon to get duplicate bill but it is so difficult to get to them. online thing is a a mess. i can see the orders on the app but nothing shows on the website. ridiculous.

I had ordered a book while I was in India. Being an NRI, I used my NRE account to make the payment. NRE accounts can only be used in India to make payments, they cannot receive funds in India.

Amazon shipped me the wrong book, which I promptly returned. Now, they insist that the refund can only be made to the original payment card. Rules of NRE account do not allow that.
Amazon's customer service has refused to even...

We are purchasing a android phone Rs.6999.00 this product name is coolpad mega 3 mobile .This mobile is after 14 days not working is properly. We call multi time in Amazon site and tell this problem but not given solution if any new mobile not working proper with 15 days .why have this mobile . I want pick the mobile and same thing my money in refund if any person go to with in 15 days go repairing center why buy this poor quality product. Please help me in this issue
Thanks
I

Hi,

i taken amazon prime membership but when i order item under prime for one day guaranteed delivery. every time then send message out for delivery and end of the day they told that they attempted for delivery but customer not at place. every time this is only reason. in actual then did not tried to deliver.

amazon delivery third class experience this year.

i request to amazon please refund my prime membership and dont cheat customer.

I bought two items out of which i did not receive one and made the payment too. Filed complaint with amazon a month ago but with no resolution and now they are not even bothered to help on this issue. Instead they are not even replying to my emails or calls. They are cutting all my calls. This is rubbish and i need my money back. Amazon should be punished for harassing customers like this. They are misleading.

Online purchase from amazon.in 14 nov 2016 of sunshine meethi gas cooker worth rs4089. Item was never delivered. Complaint lodged with amazon.in on 21 december 2016 via a to z amazon guarantee procedure, who filed a claim against online seller cay the same day for delivery or refund. The seller cay never responded to amazon.in or myself. Again contacted amazon.in 13 january 2017 requesting action to resolve the issue via online chat. The respondent for amazon.in (Abhilash) responded only with platitudes and would not or could not offer any solution or commitment to resolve (I have full transcript of this online chat)

My name is shyam sundar prasad ram, from india
[protected]@gmail.com
amazon regd mob no.-[protected]

I purchased product worth rs.800, as it was ordered twice, rs.1600 was deducted from my account.i then cancelled the 2nd order but could get only rs.530 refund.Whwn will i get other rs 270 refund.

with regards,
shyam sundar.