Amazon India Complaints & Reviews

Defective product delivered and difficult to get a duplicate invoice

my phone stopped working after 2 months after it was ordered on 23 july order no.[protected] . I couldn't also find the invoice. so i logged in to my amazon ac and found the dispatch note but the service centre people denied. i tried to contact amazon to get duplicate bill but it is so difficult to get to them. online thing is a a mess. i can see the orders on the app but nothing shows on the website. ridiculous.

I had ordered a book while I was in India. Being an NRI, I used my NRE account to make the payment. NRE accounts can only be used in India to make payments, they cannot receive funds in India.

Amazon shipped me the wrong book, which I promptly returned. Now, they insist that the refund can only be made to the original payment card. Rules of NRE account do not allow that.
Amazon's customer service has refused to even...

We are purchasing a android phone Rs.6999.00 this product name is coolpad mega 3 mobile .This mobile is after 14 days not working is properly. We call multi time in Amazon site and tell this problem but not given solution if any new mobile not working proper with 15 days .why have this mobile . I want pick the mobile and same thing my money in refund if any person go to with in 15 days go repairing center why buy this poor quality product. Please help me in this issue
Thanks
I

Hi,

i taken amazon prime membership but when i order item under prime for one day guaranteed delivery. every time then send message out for delivery and end of the day they told that they attempted for delivery but customer not at place. every time this is only reason. in actual then did not tried to deliver.

amazon delivery third class experience this year.

i request to amazon please refund my prime membership and dont cheat customer.

I bought two items out of which i did not receive one and made the payment too. Filed complaint with amazon a month ago but with no resolution and now they are not even bothered to help on this issue. Instead they are not even replying to my emails or calls. They are cutting all my calls. This is rubbish and i need my money back. Amazon should be punished for harassing customers like this. They are misleading.

Online purchase from amazon.in 14 nov 2016 of sunshine meethi gas cooker worth rs4089. Item was never delivered. Complaint lodged with amazon.in on 21 december 2016 via a to z amazon guarantee procedure, who filed a claim against online seller cay the same day for delivery or refund. The seller cay never responded to amazon.in or myself. Again contacted amazon.in 13 january 2017 requesting action to resolve the issue via online chat. The respondent for amazon.in (Abhilash) responded only with platitudes and would not or could not offer any solution or commitment to resolve (I have full transcript of this online chat)

My name is shyam sundar prasad ram, from india
[protected]@gmail.com
amazon regd mob no.-[protected]

I purchased product worth rs.800, as it was ordered twice, rs.1600 was deducted from my account.i then cancelled the 2nd order but could get only rs.530 refund.Whwn will i get other rs 270 refund.

with regards,
shyam sundar.

I ordered a hair tremer for witch paid Rs245/ viamy debit card
. The expected date was 3rd jan 2017. later revised to 7th Jan 2017. I sent a request for refund. till today neither I received money back nor any email regarding this. This is my first order if this kind of service you are providing, the ftrackiate of company is not good TRACKING NO AW[protected] IN INDIA POST

I have ordered book from amazon, Order#:[protected]
Item: Body by Science: A Research Based Program to Get the Results You Want in 12 Minutes a Week.

Price was Rs.940.

after few days Seller sends me mail giving story and directing me to cancel the order, message attached.
[protected] Begin message[protected]
Dear Customer,

Greetings from Seller..!

This is in context to your order placed through Seller.

I would like to update you that the Consignment from USA has lost in transit & your ordered book was a part of that lost consignment. We are continuously in touch with the airline but till now they have failed to trace the consignment.

We request you to kindly send one cancellation mail to us.
1. In the Manage Orders tool, locate the order you want to cancel
2. Click Cancel Order in the Action column
3. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.

Regards,
Seller
[protected] End message[protected]

I did raise the complaint with Amazon, than Seller send another email telling me to re-order but by now seller has increase the price by 21.66%
Message attached.
[protected] Begin message[protected]
please re-order
[protected] End message[protected]

Now why should I pay more for the same book, is this a trick to get customer and increase the price later. If I have to re-order why should re-order on amazon with such experience.

Just received consignment of ref order No. #[protected]. In home address Address mentioned 28A/ C Jheel Road in place of 28A/1C Jheel Road. Due to wrong address of 1 numeric alphabet your delivery boy he scolding me and use lots of abusive slung language to me. He threat me and family members.
This is not first deal with Amazon earlier i purchased lots of materials.
Can we expect to get abusive word from a reputed concern's delivery boy. Do we have to bear insult from a delivery boy.

With due respect beg to say that I am purchased suit from amazon.in . there is a problem I thexpect suit . so I decided return to amazon. and i return successful and pick up will done . but there is no refund will be credited in my account. I call to customer care he says pleazz wait . again and again saying please wait. I can still waiting so long period . he says we initiate a refund . your bank may be take time to process your refund . but there is no refund in bank. pleazz charge to amazon

Dear Team,

Recently i bought Lenovo Zuk Z2 plus smartphone from Amazon.com, but from 6-7 days, some problem occuring in this mobile. It gets restart automatically during operating and some time it hangs. I spent Rs.20000 on it, but this is a defective handset, so please refund me for this. I won't use it further, please register a complaint. I thought it will work smoothly with 4gb Ram & having Snapdragon 820 processor. Details are below :-
Lenovo Zuk Z2 plus, 4gb Ram, 64gb Internal (Black color)
My order number is - #[protected]
Invoice date- 26-Dec-2016
Received on - 29th Dec, 2016.
IMEI- [protected]
I want refund for this.

Mohit Tandon
Mob - [protected], [protected]
Jalandhar (Punjab)

I placed an order for my laptop charger, under your prime service which states my product will be delivered GUARANTEED by 12th of January 2017. I am highly disappointed by your service and facing a lot of problem just because you can not make up to your service .
I am working class IT man, without his laptop charger. Thanks to you i broke some iron clad promises about completion of work. You guys ruined my image.,

PLEASE STOP BREACHING TRUST OF YOUR CUSTOMERS. IT MEANS A LOT.

I was planning to buy a laptop and topped up my Amazon pay balance with 10, 000 which was successful. I tried to add 10, 000 more when my payment failed.
Now I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when I try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and I must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving Delivery Failure.

So now I am left with no means to use my own Rs. 10, 000 since my account is locked and no way to contact the Amazon team which blocked my account.

Kindly unblock my account or refund my Amazon pay balance to respective bank account/credit cards.

I had purchased a mobile phone blackberry z30 before two and a half months back, the phone was not working so I decided to give it back to amazon and ask them for the refund and I did it. but what happened here, I had followed the whole procedure of refund as per the amazon guidelines and an engineer came to my house and took my phone and as proof, he gave to me the receipt of that pickup but now what is happing here amazon is telling me that the receipt you got here is not a valid receipt so we are not able to process your refund.

I had subscribed prime. It is repeatedly happening that, items are not delivered in promised time. It has happened again with my latest order. Product was to be delivered on 11th Jan. But on 12th Jan a fraudulent sms was received saying recipient was not available. Now fellows gave the same old robotic answer, we are sorry we will deliver on 13th Jan. Then why prime? and why the ransom is charged? in advance? in the name prime. Stop this nonsense at once. Promised what you can deliver and deliver what you promised. I will stop ordering at Amazon at once.

Order date 27-dec-2016 order#[protected] not delivery and order date same order#[protected] not delivery this order courior company is not intrested deliverd by my house my paymant olredy paid in my bank account and my order date 27-dec-16 order#[protected] this itm is return date 31-dec-16 tracking#[protected] is not my payment in my account

Hi,

I am Raj Kumar, yesterday (06.01.2017) I got a call from mobile no. [protected], he told me the I am calling from SBI bank, and he demanded to share the bank ATM pin details card number and Aadhar card number, even he takes my personal details and he threats to me if I don’t share the same my Debit Card will be block, then I given all the details to him and he done the fraud with me, therefore I need your help,

Kindly support to me and cancelled the all Transaction done at your web site (www.amazon.com), my bank account statement also attached with this mail for your reference,

I really thankful to you for your precious support,

Sincerely,

Raj Kumar

# [protected], [protected]

Bank Name: State Bank of India (Delhi)

A/c No. : [protected]

Debit Card No. [protected]

Online Complaint-http://www.delhipolice.nic.in/

Complaint reference number-C2017/25

Despite my successful order and payment ORDER #[protected] cancelled. Further, Amazon also intimated that the article will be delivered between 28/12/2016 to 03/01/2016. Cancellation of order by Amazon without taking consent or prior approval of customer is a offense of e-marketing. consent or prior permission. Hence, I want to take compensation from Amazon

I ordered a Lenovo Zuk 1 mobile from amazon under ORDER #[protected]

I ordered on 06/01/17 for the next day delivery, phone was delivered on time however when i started using it (ie when downloading apps) it started over heating

When complained to Amazon customer care i do not get proper response

I called on 11/01/2017 and said i wanted to talk to a manger and was put across to Chanpreet Gaur who was of no help .

I again called up today and complained, someone said tehy will send a local engineer to check but no one have contacted me /