Amazon India Complaints & Reviews

Due to lack of ability to perform any delivery, your courier guy made a big mistake today, he delivered my package to the wrong guy. i ordered a zebronics Gamepad #[protected] was delivered to somewhere else and i want to know WHY ?
I didn't even received a phone call from your guy as you can see, i mean isn't it your rule to call your customer before you attempt delivery? Anyways, its showing to me that my package was delivered by sanjit. [protected] is his phone number as per the message i received from you guys.
all i want is my package delivered to me or a refund will also do the job. of possible, contact your agent and ask him kindly to retrieve that package from where he delivered . this incident is dated January 15, 2017.

I ordered a product on 9 of january 2017 with order number:
[protected]
I got a message regarding delivery of product on 13 january 2017 but the delivery boy didnt delivered my product. Again i got a message for delivery on 14 january 2017 but again the delivery boy didnt delivered my product. So i called a customer care of amazon and they told me that my product will get delivered on sunday i.e on 15 january 2017 but again the delivery boy didnt delivered my product.
So i made a call to customer care representative regarding the same issue but this time the representative was not assisting me at all and they dared me to do anything i want and complain regarding this to anywhere i wish as amazon didnt care about this.
This type if fraud service amazon is providing to customers with false statements.
My money and my time is all got wasted due to such a fraud service and the irrelevant customer care representatives who are directly giving threat to the customers on phone call.
I am seeking a strict action against it and do everything and go anywhere regarding my issue

Refund have not processed by Amazon For Order No[protected], dated 04-Jan-2017

I processed my order through Net Banking from my above mentioned accounts. Attached one screen shot file named

Any query/doubt please call me as earliest. I need my refund as soon as possible on high priority. Request not to delay.

I placed a order for 44980 from Amazon and also cancel the same and I was eligible for full refund of Rs 44980.

Amazon is confirming they have issued the refund, however my hdfc credit card shows only the Refund Received Rs 22490.00.

Called hdfc bank and also raised a dispute with the reference number provided by Amazon but still bank claims only 22490/- is refunded even bank statement shows the same.

Contacted Amazon from past December 2016 along with the proof of statement and emails from the bank, however they are not refunding.

Please help me my contact number is [protected] and email address is mamta_ [protected]@ rediffmail.com

Hi team,

My name is pankaj, I am using amazon from last 2-3 years. I was ordered a product on 26th December
When I was get that product found broken and already used so as per my request they returned that product and pay refund which is credited on 9th Jan after that again I placed an order on date 9 of jan as per amazon order delevery date is 14 january but still i have not receive any product nor call from courier side when I called to customer care they told me product is already delivered on give address after that as per my many calls they goes to check and found product is still on courier hub and they promised me they can deliver product on 15 January (Sunday).

Please help me no Buddy replying from courier side.

Defective product delivered and difficult to get a duplicate invoice

my phone stopped working after 2 months after it was ordered on 23 july order no.[protected] . I couldn't also find the invoice. so i logged in to my amazon ac and found the dispatch note but the service centre people denied. i tried to contact amazon to get duplicate bill but it is so difficult to get to them. online thing is a a mess. i can see the orders on the app but nothing shows on the website. ridiculous.

I had ordered a book while I was in India. Being an NRI, I used my NRE account to make the payment. NRE accounts can only be used in India to make payments, they cannot receive funds in India.

Amazon shipped me the wrong book, which I promptly returned. Now, they insist that the refund can only be made to the original payment card. Rules of NRE account do not allow that.
Amazon's customer service has refused to even...

We are purchasing a android phone Rs.6999.00 this product name is coolpad mega 3 mobile .This mobile is after 14 days not working is properly. We call multi time in Amazon site and tell this problem but not given solution if any new mobile not working proper with 15 days .why have this mobile . I want pick the mobile and same thing my money in refund if any person go to with in 15 days go repairing center why buy this poor quality product. Please help me in this issue
Thanks
I

Hi,

i taken amazon prime membership but when i order item under prime for one day guaranteed delivery. every time then send message out for delivery and end of the day they told that they attempted for delivery but customer not at place. every time this is only reason. in actual then did not tried to deliver.

amazon delivery third class experience this year.

i request to amazon please refund my prime membership and dont cheat customer.

I bought two items out of which i did not receive one and made the payment too. Filed complaint with amazon a month ago but with no resolution and now they are not even bothered to help on this issue. Instead they are not even replying to my emails or calls. They are cutting all my calls. This is rubbish and i need my money back. Amazon should be punished for harassing customers like this. They are misleading.

Online purchase from amazon.in 14 nov 2016 of sunshine meethi gas cooker worth rs4089. Item was never delivered. Complaint lodged with amazon.in on 21 december 2016 via a to z amazon guarantee procedure, who filed a claim against online seller cay the same day for delivery or refund. The seller cay never responded to amazon.in or myself. Again contacted amazon.in 13 january 2017 requesting action to resolve the issue via online chat. The respondent for amazon.in (Abhilash) responded only with platitudes and would not or could not offer any solution or commitment to resolve (I have full transcript of this online chat)

My name is shyam sundar prasad ram, from india
[protected]@gmail.com
amazon regd mob no.-[protected]

I purchased product worth rs.800, as it was ordered twice, rs.1600 was deducted from my account.i then cancelled the 2nd order but could get only rs.530 refund.Whwn will i get other rs 270 refund.

with regards,
shyam sundar.

I ordered a hair tremer for witch paid Rs245/ viamy debit card
. The expected date was 3rd jan 2017. later revised to 7th Jan 2017. I sent a request for refund. till today neither I received money back nor any email regarding this. This is my first order if this kind of service you are providing, the ftrackiate of company is not good TRACKING NO AW[protected] IN INDIA POST

I have ordered book from amazon, Order#:[protected]
Item: Body by Science: A Research Based Program to Get the Results You Want in 12 Minutes a Week.

Price was Rs.940.

after few days Seller sends me mail giving story and directing me to cancel the order, message attached.
[protected] Begin message[protected]
Dear Customer,

Greetings from Seller..!

This is in context to your order placed through Seller.

I would like to update you that the Consignment from USA has lost in transit & your ordered book was a part of that lost consignment. We are continuously in touch with the airline but till now they have failed to trace the consignment.

We request you to kindly send one cancellation mail to us.
1. In the Manage Orders tool, locate the order you want to cancel
2. Click Cancel Order in the Action column
3. On the Cancel Order page, select a Reason for Cancellation. You may also enter any information you want to keep track of in the Seller memo field.

Regards,
Seller
[protected] End message[protected]

I did raise the complaint with Amazon, than Seller send another email telling me to re-order but by now seller has increase the price by 21.66%
Message attached.
[protected] Begin message[protected]
please re-order
[protected] End message[protected]

Now why should I pay more for the same book, is this a trick to get customer and increase the price later. If I have to re-order why should re-order on amazon with such experience.

Just received consignment of ref order No. #[protected]. In home address Address mentioned 28A/ C Jheel Road in place of 28A/1C Jheel Road. Due to wrong address of 1 numeric alphabet your delivery boy he scolding me and use lots of abusive slung language to me. He threat me and family members.
This is not first deal with Amazon earlier i purchased lots of materials.
Can we expect to get abusive word from a reputed concern's delivery boy. Do we have to bear insult from a delivery boy.

With due respect beg to say that I am purchased suit from amazon.in . there is a problem I thexpect suit . so I decided return to amazon. and i return successful and pick up will done . but there is no refund will be credited in my account. I call to customer care he says pleazz wait . again and again saying please wait. I can still waiting so long period . he says we initiate a refund . your bank may be take time to process your refund . but there is no refund in bank. pleazz charge to amazon

Dear Team,

Recently i bought Lenovo Zuk Z2 plus smartphone from Amazon.com, but from 6-7 days, some problem occuring in this mobile. It gets restart automatically during operating and some time it hangs. I spent Rs.20000 on it, but this is a defective handset, so please refund me for this. I won't use it further, please register a complaint. I thought it will work smoothly with 4gb Ram & having Snapdragon 820 processor. Details are below :-
Lenovo Zuk Z2 plus, 4gb Ram, 64gb Internal (Black color)
My order number is - #[protected]
Invoice date- 26-Dec-2016
Received on - 29th Dec, 2016.
IMEI- [protected]
I want refund for this.

Mohit Tandon
Mob - [protected], [protected]
Jalandhar (Punjab)

I placed an order for my laptop charger, under your prime service which states my product will be delivered GUARANTEED by 12th of January 2017. I am highly disappointed by your service and facing a lot of problem just because you can not make up to your service .
I am working class IT man, without his laptop charger. Thanks to you i broke some iron clad promises about completion of work. You guys ruined my image.,

PLEASE STOP BREACHING TRUST OF YOUR CUSTOMERS. IT MEANS A LOT.

I was planning to buy a laptop and topped up my Amazon pay balance with 10, 000 which was successful. I tried to add 10, 000 more when my payment failed.
Now I have received a mail from "[protected]@amazon.in" mentioning that my access to amazon account has been locked because my payment information was not confirmed. I was asked to fax my credit card statement with my billing address to[protected].

But when I try to send the docs the line keeps coming busy and they have given no means to verify if the fax machine is working at their end.

Calling the customer care is of no help since they say they can't do anything because the team who blocked my account can't be contacted by customer care and I must send the fax only.

Also, the email ids "[protected]@amazon.in" and "[protected]@amazon.in" are giving Delivery Failure.

So now I am left with no means to use my own Rs. 10, 000 since my account is locked and no way to contact the Amazon team which blocked my account.

Kindly unblock my account or refund my Amazon pay balance to respective bank account/credit cards.

I had purchased a mobile phone blackberry z30 before two and a half months back, the phone was not working so I decided to give it back to amazon and ask them for the refund and I did it. but what happened here, I had followed the whole procedure of refund as per the amazon guidelines and an engineer came to my house and took my phone and as proof, he gave to me the receipt of that pickup but now what is happing here amazon is telling me that the receipt you got here is not a valid receipt so we are not able to process your refund.