Amazon India Complaints & Reviews

Hello

I had placed 3 paid orders with amazon since 13th december 2016.All the orders had been dispatched but not delivered. Everytime the ordered items reached the nearest courier facility, they sent them back to amazon consecutively 3 times.

The Amazon Transportation services ( ATS) was assigned by amazon to deliver all my orders despite various complaints being registered in the past.

This courier is unprofessional and always damages my orders by mishandling them everytime and did not deliver any orders.

I did not get my refunds. I always get other company's refund on time but only amazon's refund does not reach my account. Amazon keeps telling they can't help and contact bank. I have to go to the bank everytime to locate my refund.

I have faced a lot of problem last time locating my refunds from amazon .

Why do you put a customer through so much trouble everytime.
Now amazon has cancelled 3 orders and there are 3 refunds pending and not even single refund has reached my bank . Amazon gives a transaction id and tells to contact bank like before and bank tells me to visit bank during these days of demonetization.

I am going through a lot of trouble as a customer just to locate my refund, nobody helps nor the bank or amazon . They keep saying refund is processed and its now your problem and the bank.

Then why do you not deliver my orders. If amazon would have delivered my orders then there would not have been an issue of refunds in the first place. Its amazon 's and the courier's fault that all the orders were undelivered and refunds had to be issued. No delivery was attempted at my house ever and they returned my paid orders without my permission.

Now i had to place double orders, i had to order all those things 2nd time from a different place & one from amazon again . I had to spend money twice and i haven't received a single refund or any of the ordered items.

Currently amazon is having pending orders and pending refunds. Kindly deliver the pending orders safely undamaged and on time properly professionally and the courier people must not misbehave while delivering the orders to customers.

I purchased one sweatshirt item from Amazon online shopping.The product quality is not as i intended or described on the site.It is poor in quality so i lodged for return three times after receiving the product. No representative fom Amazon came to collect the item nor i did get refund yet.I really fear shopping on this site because of such pathetic response. Is this the kind of services you boast of?.Please improve the level of service and refund me at the earliest.

I received an empty packet from the seller moreover i too have raised a amazon a-z garauntee claim. But amazon didnt response. The seller too says that if the weight remains same than how could not i receive it.. The reason is i received an empty packet with no tangible weight. My amazon.in order id is order :[protected]. As per the seller and the courier team i have received the product but honestly it was a surprise to me too that i received it all empty.

Dear sir i have bought a coolpad mobile from amazon order #[protected], when i received my mobile then i saw a problem, some time network not available and over heating problem. I called customer care they arrange to replace but they can not replace it. At the delivery time i received defective product. Now they says they can not replace my phone so i am be aware to all pls avoid amazon. You may call me on [protected]

I was not get my watch order but massage come on my mobile your product delivered amazone transport service not reach my product at home and come notification is my product deliverd friday 23 dec at my home deesa gujarat but this product watch not come at my home deesa gujarat and also this is come first time problem after long time and come through amazon transport service but today date 24/12/2016 gypsy clube causal analog watch ordered id[protected] not come and i pay 299 rs through net banking and ordere not delivered but massage come your product delivered your adressess shetrunjay residency behind decent hotel bhoyan deesa gujarat so please check it and solve my problem

Amazon has done big fraud with me. I have got the delivery of my phone it was working fine. Within 24 hours only the phone started troubling me like hell.

the drop down settings window which comes from the top was coming in between every single window I was opening I was trying to close the same but is was no allowing me. Even the task manager was not working I was trying badly to control it but the phone somehow gone to airplane mode. I am trying to control the phone but its did not worked out. After that I re-stared the phone then again it was out of control. I kept the phone aside and kept it like that.

I have written so many e-mails to customer care they asked me to install SmartChk app. I just do not understand the concept of doing the troubleshooting on the very first day of buying the product.

Then I called cm customer care of Amazon and I told him about all of the drama that happened with that phone. That guy put the call on hold and told me that I got a confirmation you can go ahead and exchange the product. I told him I do not want to exchange the product I want refund, I do not want to buy any phone from your web site. You people are fraud.

He again put the call on hold and have a word with some one, he said Mama I am transferring the call to our Refunds and return department, I said Ok, He put the call on hold and again he asked me that are you comfortable in English, I said yesI am,

He again put the call on hold and then transferred the call. The call landed to escalation department and she again asked me to do troubleshooting. That executive told me something else that I have got the confirmation for the return/refund then why the hell again same questions.

That escalation lady was not at all talking to me about the previous executive. LOOK THIS IS SERIOUSLY FRAUD THAT SOME EXECUTIVE SAYS YOU CAN RETURN THE PRODUCT. NOW you are asking me for all that BS again.

i am not a rich person who can buy again and again new phones. i am seriuosly sick of this, i begged in front of that escalatin lady but she disconnected thecall.

PATHETIC CUSTOMER SERVICE, PATHETIC AMAZON. STUPID POLICIES, DON'T WANT THAT PHONE AT ALL.

Dear sir,

I have place order one item order no.[protected] dated 24-nov 2016 Rs. 1310/- at that time automatically order amazons prime membership card i didnt know about that order whose order no.[protected] Rs. 499 . When i was noticed it after first(actually) order item received i was call same day evening with amazons customer care center the executive told me when the actual welcome kit receive you dont accept your order will be automatically cancelled and your amount refund in your account .But till today no item received i call a gain today 24/12/2016 time 7.40 to 7.50 p.m . but customer care executive told order was processed and no refund to me .

my Question is
Who is responsible for not receiving keet to me.
who is right first customer care executive or secound one?
Why we people suffer due to poor service?
Who is paying me my Rs. 500 which having great value in our life?
Is this type of service provide by company like amazone ?
I was customer of your campany from previous 3 year?

Kindly provide me essential information what to do?
and who is responcible?

Sir
Delivery date today your supplier member come our area not exact adress &call to me but i have in company hence i have not call recive after just 30min i call back but this person tell i not availabe or your order submitted to office ...
So very pure &bad exprience our service
So send order exact adress or not possible to please refund my money ...

On 12/14 my bank of America visa credit card account ending in 5639 was billed for 96.27$ . I do not have an amazon credit account and have been fraudulently charged before. that has been cleared. all the info my bill shows is anzn.com/billwa. I am not familiar with this and would appreciate it being deleted from my account reference no. 8173 this may be a visa ref no. please confirm this action has been taken.

I ordered fleece jacket through amazon but i got wrong color so i returned it.they told me you will get your money back before 21 dec 2016 but still i didnt get my money back .the customer care executive told me money is send already but they wont to give the transaction id. And the customer care executives dont caring about my refund.
Order date:10-Dec-16
Order id :[protected]
Order total:649.00 (1 item)

I have ordered a Bluetooth but when it came it was not in well conditions it was not working at all !! That's OK but when I applied for refund They didn't gave me my refund and transfer money in amazon account they are not giving In my bank account and redfused to transfer money in my bank account

I have ordered 1 of exclusive black and orange car body cover for mahindra kuv-100 [asin: b01n8vnpit] but instead of the car cover they had delivered
Activa's cover and on complaining they asked me to send back the product to the warehouse.
It was pathetic! Though it's their fault and now they are not sending anyone to collect the product. I'm continuously co-ordinating with the amazon customer care people and the seller also but everyone is just passing the basket on one another.

Pathetic experience and zero customer satisfaction.

Neha
[protected]@gmail.com

On 01.12.2016 is when i saw a product ' Paws for a cause printed stainless steel anti skid food bowl Red-1600 MI' sold by pet world. which is a food bowl for my beloved pet and ordered for it by paying money online. This costed me 178.92 rupees due to some offer. On 07.12.2016 when I called customer care seeking for help where they informed me that the order got cancelled by the seller due to out of stock and the refund has been initiated.

They asked me to place an other order by assuring me that i will get my product and credited 50 rupees for the inconvenience caused.

Then when i checked for the bowl again on 15.12.2016, the price was way to high but however I wanted the bowl I placed the order again. This also got cancelled without my intimation on 20.12.2016 singing the same old song.

PS: When the cancellation happened for the first time, I clearly mentioned to a customer service agent that if the order goes cancelled again, then I would like the product to be free as it is not my problem and the agent AGREED for the same.

When I called the customer care I spoke with many agents like pradeep, joe etc who assured that this will be escalated to the leadership team and finally when I called back, I was transferred to a useless female called Poonam from leadership team who took all my order details and hung up the call which is awful.

Amazon being a customer centric company I spoke to many associates having a hope that they will resolve my issue but all they spoke was 'I am sorry i will give you 100 rupees for the inconvenience caused!!!

I mean i am not begging for the money! I am asking for justice. To get a product I had to wait for a month and they just hung up on me when i am talking over the call!

SUCH A SHAME! Please someone do he needful.

Hello Support

I purchased moto g4+ Mobile on amazon india on 8th July . As there was offer for cash back 1500 Rs on 30 thoctober . Which amount yet not received...
On CreditCard

I tried many times contact to amazon customer care execurives. But not solved my problems

Pl see my order details.. it is elegible for cash back..
Pl help me to get it back

Regards

We have sent the courier Baddi Himachal Pradesh to Tamil Nadu and docket no :[protected] dt:-13.12.2016 but still not delivered to you and your tracking site not update on 17.12.2016 so please help to delivered the my courier on urgent basis. and revert back my Mail Id ia : devender.[protected]@mdlz.com.
Note:- Product delivery address :-
Amazon Seller Service Pvt. Ltd.
No. 1/B, Indo Space Logistics Park, Puduvoyal
Durainallur Village Ponneri Taluk,
Thiruvalluvar, TamilNadu- 601206 India

I had Rs. 1535 in amazon pay balance and i am going to add Rs.14 to it for buying something and they put my account on hold after mailing to account specialist team i give them all the required information they closed my account ... account specialist team has only one mail that they paste to everyone that we closed your account...in simple terms they are money scamers when they got some money in the amazon account they block it for there personal use...and if you try to talk to there customer executive they will end the chat for example there executive monica

Hi,
I have purchased a moto g4 plus mobile from amazon on 20th dec'16 [order #[protected]]. After using the product for 2 days i found it is having some issue while charging as it is taking 8 hours to charge the device instead of turbo charging facility (Which takes maximum 2 hours to get fully charged). Now customer care team saying that it will take 5-7 business days for the replacement process. Like the defective product will be picked up within in 24 hours then after that 5-6 days will take to get new product, in the mean while i'll need to have phoneless. As it is not posible for me to stay phoneless i asked for refund and they are saying refund facility is also not available. This is a customer harresment and poor customer service provided by amazon customer care executives. I need either a replacement on the same days the defective product picked up or a refund for this faulty product.

Have purchased one mobile case
ORDER NUMBER #[protected] from Amazon that was showing under the category of Metal protective covers worth INR 595 on 12th Dec 16 after paying the full amount online. Have received my product on 17th Dec 16.

I was shocked when I opened the packet "one low quality plastic cover was there which is available for INR 99 on other online websites" immediately after which I've applied for return of this package after asking full refund. The product shown in the images was totally different from what it was been delivered.

I always trusted Amazon but now after this misleading incident I would never prefer buying things from here where there is no guarantee of quality of authenticity.

Further, next day one Amazon representative came to pick up the return package very rudely he asked " Kya problem hai ismein toota thodi hai kyun return karna hai reason batao" --I said this product is different from what I've ordered.
Then he had called someone and asked "Sir inka product galat aaya hai" I dunno what that person replied from other end after which that Amazon guy said "Main ise nahin leke jaa sakta koi aur aayega 2 din mein wo le jayega" I asked the reason, he replied my machine is not working so it is not possible.

After this pain I've waited for more than 2 days & called up Amazon customer service number where I was given assurance that product will surely be picked up within 24 hrs from now. Still no one has picked the package and its lying as it was since 10 days. And cherry on the cake is that over that I've received text message from Amazon that your return request has been cancelled at the time of return.

Want my product to be returned & refunded on immediate basis to avoid any further consequences that may spoil the image of your brand.

ORDER NUMBER #[protected]

Nitin Sharma: [protected]

Above Order I was supposed to receive on Monday 19th December 2016, which I didn't received till today (23rd December 2016). In the order status it was mentioned than delivery attempted on 19th December but really it was never attempted (1st Lie) . When I called Amazon on 21st Dec Morning they said that order was returned due to defective product (2nd Lie). Same day when I called again some other executive said the product is Okay and it is with the courier office and I will get the product delivered Next Day (3rd Lie).
On 22nd December Morning I called again to Amazon they said the Product will be delivered to Me today which was not delivered till evening (4th Lie). Finally I called courier department yesterday evening, they said there is some issue from Amazon Itself.

Amazon Blaming Courier Office and Courier Office Amazon.

There is no coordination between Amazon Executives and Between Amazon and Courier department, They just keep our phone lines on hold and does nothing.

Order delivery is already delayed by a week now, I demand credit against the problems I have faced as credit now.

I am from India and I have an issue with Amazon not refunding my money of amount Rs 47, 580.

I had cancelled an order of a laptop on Dec 14th due to it's unavailability with the seller and requested for a refund of Indian rupees 47, 580.

It's been 8 working days till now and still I have not got my refund back to my icici bank account.

I have contacted Amazon customer care atleast a 100 times through emails and calls and no one is ready to help me and what they have to say is ask me wait wait wait.

I don't see any progress and I am really frustrated with the services Amazon has to provide me.

Could you kindly help me on this regard...my order number is #[protected].

Do find the debit screenshot from Amazon and no refund credit has been done till date.

Regards,
Denzil Jerome
91-[protected] - (My mobile number)