Amazon India Complaints & Reviews

Dear Sir,
I had purchased an article Usha QH 3002 Quartz Room heater on 25.11.16 for my parents. Seller send the defective article to my parents. There is no check on seller. My parents are facing lots of problem. They returned the article on 10.12.16 by speed post no. EF[protected]IN which was already delivered to seller on dated 17.12.16. We did not received the fresh article as on date. Details of the articles are appended below:

Order date. 24.11.16
Order.[protected]
Order total. Rs.1254/-

Regards,
Grieved customer

My name is abdul razzakh. Registered mobile no: [protected] with Amazon.in. I am still waiting for one of my orders:[protected] to be delivered since 19th Dec. Made multiple attempts to check status of delivery with customer service at Amazon and fedex. Spoke with Hari (supervisor) who promised me that product would be delivered today which i never got. Today shashank couldn't find my account with the registered mobile number. So spoke with suman and then another supervisor percy who is asking me to wait for another 2 days. Honestly i have lost trust in your company. Is 3 weeks not enough for delivery? Why am i being told to wait everytime? Is something missing somewhere? Or people not doing their job correctly?
Please take a quick action. Can't wait any longer. Lost trust in amazon.
From a very dissatisfied customer.

Sir i m from port blair and i ordered my products. Products r coming but agent call me and said i have u r products but we r not delivered u r products i[censored] want so come and get otherwise wer return back. Unfortunately i m out of station but my family members r there and i request to her please dont return back my products i will come within two days and collect my products but she is not responding and i have get massage by amazone. We r...

I bought a "Lotus Ecostay Kajal" (of Rs. 260/-) from amazon. But I didn't notice that they gave me a duplicate kajal. Unknowingly I started using that. But after some time I realized..something is wrong! But didn't know what is it. I got allergy around my eyes but still couldn't find out the reason. Then I checked that item carefully and searched for the original product in internet. Only after then I came to know that it is fake one. I have also noticed that the address written in the kajal is different from the original one. The texture is also different..it is scratchy! It hurts!...Then I complained and sent some snapshots to them. Then they replied and apologiged for this 'inconvenience'. They refunded the money without asking me only to escape from this problem! But it is not any way out.I don't want the refund! I asked them to take back their refund(gift card). But now they are indifferent...It is a question of one's health and trust...This is a case of forgergy...! I want to take a legal step against their illegal affairs! They are befooling us. A proler step should be taken to aware other customers.

It s been twice I have received the wrong cap from amazon India after getting returned. Its really frustrating me that I have gift my girl friend a cap and Amazon is just sending the wrong cap which is totally different from what i ordered. If amazon dont pay me back with a compensation i would definitely take it serious in future. We pay for the product but the stuf[censored] deliver completely wrong is being lethargic and easy taking.

Order Number:[protected]
Registered email id: [protected]@gmail.com
I had ordered product with the above order number worth Rs.329 on Amazon 15/12/2016. It was delivered on 20/12/2016 and returned 21/12/2016. I haven't received the refund yet. I have called the customer care thrice in past 10 days but there had been no follow up. They have been not able to provide any reference number. They only claim that they had initiated refund from their side but they never give me the reference number so that I can cross check with my bank. I request for the redress of this issue as soon as possible.

Hello,

I did not received my refund from the amazon in the my bank account
They have given me the following reference number :-

Date 22 dec 2016
Reference number for the refund is 75260826357010769434427 for the amount of the rs.- 422/-

Date 18 dec 2016
Reference number for the refund is 75260826354010698421126 for the amount of the rs.- 110/-

Total i paid to the amazon rs. 532/- by the debit master card
Date -18/12/2016

My account no - [protected]

O i request you please look into this

Regards,
Shubhada vetal

Order : moto g4 mobile phone
Latest update: wednesday, 28 dec
8:40 am package arrived at a courier facility
Delhi, delhi, in
Courier: amazon transportation services, tracking #:[protected]

It was advertised that product is on prime and will be deliver within 2-3 days.

Till this date after several follow up i dont know where is my product is.

Dear Sir / Ma'am,
Just to bring into your notice that I had placed an order for
"Stavix White 7inch Tablet Keypad Case" one piece of Rs. 629.00 on 28th September 2016. Payment was made through Credit card of Hdfc Bank. Due to Non availability of product Amazon cancelled this order and no intimation was given to me. I got to know about it when it was so long and I marked a mail to Amazon to know the status of my order .

And I was assured that my payment will be refunded at earliest. I waited for some days. I saw instead of refund Amazon debited my account on 24th Oct'16 and reversed the same amount on 29th Oct'16.
And claiming that my refund has been settled. Where as the actual refund of payment made on 28th September 2016 is still not settled. I have been following up with Amazon over the mail but not getting any satisfactory response. They are just lingering my case by by giving false statement every time.

Please assist me on this.
I shall be very grateful.
Tej Thakur C/o Satish Kumar Sharma Prabhu Bhawan Near Sacred Heart School Dhalli Tunnel Sanjauli Shimla 171006.

Mobile : [protected] & [protected]

On November 8, 2016 there is a charge on my bank card for the amount of
$18.00 withdrawal please tell me why?? I have not approved any this,
I do not no why Amazon Marketplace is taking payments that i did not approve.
please correct this mistake soon as possible.. I want a refund of my money
I did not order any products from Amazon on November 8, 2016
refund the money please.

Sir, I have provided wrong information regarding cash back, and now I have incurred loss for that and your representative is unable to help and he is cutting call. Entire Amazon team want to be safe by cheating public. We are trusting them but they are cheating us like anything. Please solve my issue or please provide me contact details to whom I can complain regarding Amazon.
Please don't cheat public and I'm requesting to provide call recorded copy to take action towards Amazon.

Sir,
I ordered a smartphone (Moto g plus, 4th gen 32gb black) have paid amazon rs 14079 on 22th december 2016 but product not received due to amazon delivery issue. After returning the product a refund of rs 14079 have been generated on 26th december.
Here is the reference number of the order: rs.587.00 on 24 december 2016
Reference number : #[protected].
The merchant is saying that it is the issue with my bank but my sbt branch perumanna, calicut said that the refund transaction didn't done by amazon yet.
Kindly solve the issue.
Please do the needful as soon as possible.

Amazon billing name : arun m
Card holder name: jithu krishna m
Bank: sbt
Branch: perumanna, calicut, kerala.

Please find the attachments.

Hello,

please find the above subject and your refund mail ref. almost one month finish.

Hello,

This is to confirm that refund for amount 2299 has been successfully processed on 02-DEC-16 and the amount should reflect in your account by now.

The refund details are: Authorization code for sale transaction 333222
Refund Reference # 74332746337633646326227

Please contact your bank’s customer care center and quote these numbers

I had purchased a Nupro Kindle case (order #[protected] for Rs.999 by debit card which I returned as it didn't fit. I had opted for a refund and got message from Amazon on 28th that a refund has been initiated into my account and will be credited within five business days. They gave a refund ref no-74332746363636211375005. But even after five days, the amount is still not credited in my account and every time I call or email the Amazon customer care, they send me the same reply that they've already initiated the refund. But still I've not received it.

Respected sir
I had booked a Lenovo vibek5 mobile for Rs 5700 from amazon site on 25 dec vide order no :[protected] on 18 % discount and paid through net banking, the expected date of delivery was on 31 dec, on 30 dec i received a mail from amazon that his supplier m/s Bappa enterprise is unable to supply and your money will be credit in your account .
on the very next I wrote a mail to amazon stating that its ur company fault and why should i suffer for your inconvenience, on the same day i received a mail that they can't do anything in this matter and ur money will be credited in your account in 2-3 days

sir, my grievience is that if the company is unable to supply how they can list the produt on it site, and my money blocked for nearly 10 days, hence it is requested that u look into this matter and the product may be supplied on the same discounted rate

Thanking You,

Waiting for your anticipation

Yours faithfully
dhananjaya pandey

Name - rahul garg
Email id - [protected]@yahoo.com
Contact - [protected]
Issue - cashback not credited
Order date 02-oct-16
Order #[protected]
Order total 6, 109.00 (3 items)
I have placed an order on 2nd october which is a super value day of amazon and the amount is rupees 6109 and on the above mentioned order i was eligible to get 600 rupees cash back in form of amazon gift card but now amazon executive refusing that they are saying i am not eligible for that cash back because one of the three products i bought is not under super value day but i clearly remember that all of the 3 products boss under super value day at that particular time but unfortunately i haven't took a screenshot of the product page if i would have known that amazon is such a great website i would never ever purchase from amazon and also i am a customer since 2013 and i have placed around more than 150 orders but i am getting this sort of service from amazon. Please never ever purchase from amazon and you amazon people listen it carefully this is not for the money but the reason behind this is that you said i am wrong but i know inside me that i am right and this is only the starting & from where the game begins.

I had received an damage order from amazon, so hence i returned the order back. For some more queries i called up the amazon customer care. A lady by name "mayura" took my call. This lady was very very rude to me and i dint expect this kind of customer service from amazon. She neither have a manners how to speak politely, and she was yelling at me. It was a very poor
Customer service ever i faced. Therefore i want amazon to take a strict action
Against her.

I have purchased one plus 3t flip cover from zioan order#[protected] from amazon on 2nd jan'17. The product delivered is different than shown in figure while purchasing from site. Product shown on website does not have rectangle whole in cover while the cover which i received have bigh rectangle whole in it. Request to replace the same as per shown product as it cost 500/- rs to me.

We have returned 3 saree on 23/10/16 $ 2 dress pieces on 25/10/16 vide ref track no[protected]$[protected] $[protected] & i didn't get the refund till now.
Moreover 1football which was ordered on 25/10/16 order i'd.[protected] of rs 450 including delivery charge was returned to u back. Sorry to say, all of above are not getting rufund till now. I have tried so many times to your representative but nobody solve my refund issues.

Hi team,
I had previous placed and order and bought a shoe which was delivered to me at wrong size so hence i had to return it after which the return was made on[protected] with the below reference number and i was informed that i will get the money back through cheque but i still no yet received the cheque.
Order no:[protected]
Return reference no:[protected]