Amazon India Complaints & Reviews

Ir-response, unethical behaviour from amazon customer service executive. They disconnected my call without answering my question of delivery of my ordered product.

Simple updating status as "Arriving today" without any tracking details. It i ask how they simple disconnected my call.

Ordered on 16 December 2016 Order#[protected]

I request immediate action against concern executive and required full refund with penalities

I ordered Lenovo ZUK Z1 phone on 3rd Jan 2017 and promised to get it by 5th Jan 2017, but didn't get phone yet.Even supervisor confirmed me at 6:00pm to deliver phone by 8:00pm. Delivery service worst in amazon.
ORDER #[protected] I just concern about good service which they don't provide.Please help with this issue, thank you.

Item(room heater, Order Id:[protected] ordered on 3rd jan 17under prime with one day guaranteed delivery. However, yet to receive as on 05 Jan 17. Spoke to atleast 4 Amazon executives & everybody assured delivery, but all fake n lied. Seems to be drastic issues in the organisation which lead to failure of delivery even after two days. As a customer has suffered a lot and the person's responsible should be penalised so such incidents doesn't happen in future.

Hello,

Today on (05 jan 2017) I ordered (Fastrack OTS Explorer Analog Blue Dial Men's Watch 9463AL07J) and its delivered on same day, But due to I was unavailable at home and my mother received the product and she gave (2000 + 2000 + 44 = Rs.4044) but actually product price is Rs.2044. After that I reached home and came to know about this, then I called to that delivery guy and told him to return the amount but unfortunately he refused and said he just received Rs.2044. Then again i checked in my locker and again i called to delivery guy but he didn't my call. So please give me the solution for this issue.

Order No#[protected]

Hello, please advice the refund amount rs.2, 299 find the your ref refund details.

This is to confirm that refund for amount 2299 has been successfully processed on 02-dec-16 and the amount should reflect in your account by now.

The refund details are: authorization code for sale transaction 333222
Refund reference # 74332746337633646326227

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

Ordered for a one plus 3t 128 gb mobile phone and paid 35, 000 INR for it online. Got delivered with a wrong and cheaper product With a courier name mentioning the one i ordered for. Promised a replacement on stock availability. Lied in an email to me that stocks are available and replacement will be initiated soon. Now all they can do is refund under the pretext of company policies. Wasted 5 days f mine, lied to me, made a fake promise. 7k worth accessories i bought for the phone model lays waste. Refund wont fix that. Absolute cheating and case of consumer being taken for granted.

I placed an order on 24th December for royal oak desk worth Rs. 2750. Estimated delivery date was between 8 and 16 January. I placed the order as gift for my daughter as her birthday is on 9th January. I asked them if they can deliver the product by 9th January. If it cannot done by that date then refund the amount. Without confirming through email or call they just cancelled the order. As there was an offer that if amount can be paid by transferring funds in amazon gift card then will get 10% cash back, I transferred funds to amazon gift card and placed order. Now they have cancelled the order and transferred amount to amazon gift card and not to my account and asking me to place order again through amazon. There were no terms that the amount cannot be refunded back to my account from amazon gift card. This kind of cheating amazon is doing with customers. Please take strict action so that other customers are not hampered.

Dear Sir,
I had purchased an article Usha QH 3002 Quartz Room heater on 25.11.16 for my parents. Seller send the defective article to my parents. There is no check on seller. My parents are facing lots of problem. They returned the article on 10.12.16 by speed post no. EF[protected]IN which was already delivered to seller on dated 17.12.16. We did not received the fresh article as on date. Details of the articles are appended below:

Order date. 24.11.16
Order.[protected]
Order total. Rs.1254/-

Regards,
Grieved customer

My name is abdul razzakh. Registered mobile no: [protected] with Amazon.in. I am still waiting for one of my orders:[protected] to be delivered since 19th Dec. Made multiple attempts to check status of delivery with customer service at Amazon and fedex. Spoke with Hari (supervisor) who promised me that product would be delivered today which i never got. Today shashank couldn't find my account with the registered mobile number. So spoke with suman and then another supervisor percy who is asking me to wait for another 2 days. Honestly i have lost trust in your company. Is 3 weeks not enough for delivery? Why am i being told to wait everytime? Is something missing somewhere? Or people not doing their job correctly?
Please take a quick action. Can't wait any longer. Lost trust in amazon.
From a very dissatisfied customer.

Sir i m from port blair and i ordered my products. Products r coming but agent call me and said i have u r products but we r not delivered u r products i[censored] want so come and get otherwise wer return back. Unfortunately i m out of station but my family members r there and i request to her please dont return back my products i will come within two days and collect my products but she is not responding and i have get massage by amazone. We r...

I bought a "Lotus Ecostay Kajal" (of Rs. 260/-) from amazon. But I didn't notice that they gave me a duplicate kajal. Unknowingly I started using that. But after some time I realized..something is wrong! But didn't know what is it. I got allergy around my eyes but still couldn't find out the reason. Then I checked that item carefully and searched for the original product in internet. Only after then I came to know that it is fake one. I have also noticed that the address written in the kajal is different from the original one. The texture is also different..it is scratchy! It hurts!...Then I complained and sent some snapshots to them. Then they replied and apologiged for this 'inconvenience'. They refunded the money without asking me only to escape from this problem! But it is not any way out.I don't want the refund! I asked them to take back their refund(gift card). But now they are indifferent...It is a question of one's health and trust...This is a case of forgergy...! I want to take a legal step against their illegal affairs! They are befooling us. A proler step should be taken to aware other customers.

It s been twice I have received the wrong cap from amazon India after getting returned. Its really frustrating me that I have gift my girl friend a cap and Amazon is just sending the wrong cap which is totally different from what i ordered. If amazon dont pay me back with a compensation i would definitely take it serious in future. We pay for the product but the stuf[censored] deliver completely wrong is being lethargic and easy taking.

Order Number:[protected]
Registered email id: [protected]@gmail.com
I had ordered product with the above order number worth Rs.329 on Amazon 15/12/2016. It was delivered on 20/12/2016 and returned 21/12/2016. I haven't received the refund yet. I have called the customer care thrice in past 10 days but there had been no follow up. They have been not able to provide any reference number. They only claim that they had initiated refund from their side but they never give me the reference number so that I can cross check with my bank. I request for the redress of this issue as soon as possible.

Hello,

I did not received my refund from the amazon in the my bank account
They have given me the following reference number :-

Date 22 dec 2016
Reference number for the refund is 75260826357010769434427 for the amount of the rs.- 422/-

Date 18 dec 2016
Reference number for the refund is 75260826354010698421126 for the amount of the rs.- 110/-

Total i paid to the amazon rs. 532/- by the debit master card
Date -18/12/2016

My account no - [protected]

O i request you please look into this

Regards,
Shubhada vetal

Order : moto g4 mobile phone
Latest update: wednesday, 28 dec
8:40 am package arrived at a courier facility
Delhi, delhi, in
Courier: amazon transportation services, tracking #:[protected]

It was advertised that product is on prime and will be deliver within 2-3 days.

Till this date after several follow up i dont know where is my product is.

Dear Sir / Ma'am,
Just to bring into your notice that I had placed an order for
"Stavix White 7inch Tablet Keypad Case" one piece of Rs. 629.00 on 28th September 2016. Payment was made through Credit card of Hdfc Bank. Due to Non availability of product Amazon cancelled this order and no intimation was given to me. I got to know about it when it was so long and I marked a mail to Amazon to know the status of my order .

And I was assured that my payment will be refunded at earliest. I waited for some days. I saw instead of refund Amazon debited my account on 24th Oct'16 and reversed the same amount on 29th Oct'16.
And claiming that my refund has been settled. Where as the actual refund of payment made on 28th September 2016 is still not settled. I have been following up with Amazon over the mail but not getting any satisfactory response. They are just lingering my case by by giving false statement every time.

Please assist me on this.
I shall be very grateful.
Tej Thakur C/o Satish Kumar Sharma Prabhu Bhawan Near Sacred Heart School Dhalli Tunnel Sanjauli Shimla 171006.

Mobile : [protected] & [protected]

On November 8, 2016 there is a charge on my bank card for the amount of
$18.00 withdrawal please tell me why?? I have not approved any this,
I do not no why Amazon Marketplace is taking payments that i did not approve.
please correct this mistake soon as possible.. I want a refund of my money
I did not order any products from Amazon on November 8, 2016
refund the money please.

Sir, I have provided wrong information regarding cash back, and now I have incurred loss for that and your representative is unable to help and he is cutting call. Entire Amazon team want to be safe by cheating public. We are trusting them but they are cheating us like anything. Please solve my issue or please provide me contact details to whom I can complain regarding Amazon.
Please don't cheat public and I'm requesting to provide call recorded copy to take action towards Amazon.

Sir,
I ordered a smartphone (Moto g plus, 4th gen 32gb black) have paid amazon rs 14079 on 22th december 2016 but product not received due to amazon delivery issue. After returning the product a refund of rs 14079 have been generated on 26th december.
Here is the reference number of the order: rs.587.00 on 24 december 2016
Reference number : #[protected].
The merchant is saying that it is the issue with my bank but my sbt branch perumanna, calicut said that the refund transaction didn't done by amazon yet.
Kindly solve the issue.
Please do the needful as soon as possible.

Amazon billing name : arun m
Card holder name: jithu krishna m
Bank: sbt
Branch: perumanna, calicut, kerala.

Please find the attachments.

Hello,

please find the above subject and your refund mail ref. almost one month finish.

Hello,

This is to confirm that refund for amount 2299 has been successfully processed on 02-DEC-16 and the amount should reflect in your account by now.

The refund details are: Authorization code for sale transaction 333222
Refund Reference # 74332746337633646326227

Please contact your bank’s customer care center and quote these numbers