Amazon India Complaints & Reviews

I had purchased a dell inspiron laptop on[protected]. The battery seemed to be defective which was confirmed on visit to the service centre. At the same time found that the warranty of the product is not valid for 1 year and it will expire on[protected] i. E. Not even 6 months. On contacting amazon customer care they gained time and now refusing to replace/ refund.

I have ordered product with ORDER #[protected]. but Suddenly after 10 days they are saying they cant deliver the product. Though they refunded my money but as amazon cash and they don't have that product available anymore.

But the worst part is their Customer care( Siddhart, Aswini). Siddhart love to disconnect calls in between of talk and as per him they are working without any Manager. Aswini like to disconnect chat session in between without resolving the problem.

This is harrassment of the worst nature. My amazon account name vijay panwar, tel no - [protected] and email [protected]@gmail.com.

I had ordered ipad pro wi fi + 3g 128 gb rose gold. The delivery was to be made by 13th nov 11 am, but it got delivered on the 14th even after taking the prime service. When i got my ipad it was the wrong model. I had ordered wifi plus 3g but they gave me only wi fi model.
I have been made to talk to kailash, sreesha, ritvik. All have been so dissapointing and this is taking a toll on my health. I have had serious financial loss due to this as i even had to travel but i had to cancel all my plans. Now amazon after delivering the wrong ipad says the pick up will be done tomorrow and then the model will be delivered but no time guarantee.
My health and financial losses due to this has been so much that i will be left with no option but to either finally file an fir and go to consumer court, times of india and all media houses

Order no :[protected]

I am so dissapointed that my blood pressure is going high. I might have to take medical support because of the trouble you guys have caused me.
Let me see if you do something abt it or let someone die due to your service

Hii,
I have already raise a request to return this product on 09.12.2016 and also approved for return order (Tracking ID:[protected].but still no one contact or pickup the product from my mentioned address.I am request to you, please arrange to return it asap.

Pickup Address
Uttam Das
Kodalia
Chalpara Road Kodalia
Kolkata, WEST BENGAL - 700146
Phone: [protected]

Today's evening i was trying to place an order for prestige 5 litre outer lid pressure cooker worth ₹1249 and i made payment via state-bank-of-india's net banking. After some loading payment made successfully but i don't received any reference number of payment. After two minutes of payment i got an sms from amazon.in that your payment for the product has failed and there was a link for revise payment method. I clicked on link and tried to resolve my issue but not resolved because there was asked me to make payment again via debit/credit cards only, no option for net banking payment. I contacted amazon's customer care more than 4 times but not a single executive was really tried to help me, all the customer care executives tried to avoid me by giving me silly excuses and nonsense suggestions. I contacted to my bank too but they were unhelpful because of absence of reference number of payment. Money declined successfully but my order wasn't placed successfully.

I was Booked (SDO™ Designer Textured Leather Finish Genuine Flip Cover for Lenovo Vibe K5 Note (Gold) + M...) on 1st Nov 2016. the same oder as book on paid basis.

Till date im no receive the consignment and i will get any feedback from your end.

Confirm the satus or refund the odered amount at the earliest.

Regards,

Ashokan S
Trichy
+91-[protected]

This is Vivek Kumar from Patna bihar. I was a order from Amazon on 26/11/2016 product name is dynamite face wash of Amway company to rs. 535 (including delivery charge) but till 13/12/2016 co. Is not delivered to my product nor refund my amount whenever I have many time connect to Amazon but he not satisfied reply given to me. Also no any representative of Amazon has reply or alternative solution.

Game plan with Amazon, They are not delivering what ever products i ordered during the SALE, Customer care is of no help they want me to listen what ever they say but they are not ready to listen to me. I have problem with the 2 products i purchased from Amazon. I ordered a Men's shirt and they have sent me womens shirt and they are not ready to send men's shirt though it is their mistake on their website and not ready to compensate the same amount. the order product i ordered got cancelled with no reason they themselves don't know why they cancelled it and they just say it's a price error and they won't be able to provide any product/compensation. This is just ridiculous there is no value and respect to customers time and money

I have plcaed the car cover order and which was delivered on 23rd oct 2016with order ref. No order #
[protected] as the quality was worst i place a return request on the same minute so the cover was taken back on 29th around its been more than a month and yet not received any refund money in my acount. I worry that will amazon return my money back or not. I have been calling to customer complaints dept. For more than 10 times yet no action taken every time the same reply i got was the return is in process no updates provided from amazon. The worst experience ever.

I have placed the Karcher K 3 Car with vario power & car kit from amazon india for RS 11999/-
Order Details Ordered on 31 October 2016 Order#[protected]
they took more than 30days to ship the product later i have returned it because the market price of that product was reduced from what i have made the price to amazon.

after returning the product no respence another 20days over i have called amazon and ask them why my money is not refunded.with my call they said it will take 6 to 7 working days.

after 10days i called again they were asking my bank statement to raise the complaint.

it's been 3 months i am unable to collect the money from amazon i have called more than 100 times they all ways say wait 24/48hr our back end team will respond.

i am really fedup with amazon and still my money is not refunded.

3months they are holding my money.

I am somnath panja. 9months ago, my amazon account hacked. so i do not understanding how do not related any other account. so, amazon account speciyalist cheating to me. i requested them that please open my account or please refund my money. Amazon is cheating to me.

they do not open my account and do not get refuned money.

why When i added 26700 gift balance added, my, account is closed by account specialist.

I ordered MI band 2 on 5th-dec-16 vide order number:[protected].
It reached nearest courier facility on 10th Dec and was out for delivery but not delivered as tracking showed that delivery attempted but customer was not available but I was home whole day but no one came.I contacted customer care executive and they told me that they've filed a complaint and the product will be delivered to me by next day surely.But that didn't happen too.Next day tracking details also showed 'out for delivery' at 5:04pm and 'delivery attempted' at 5:05pm.
Now tell me how can they reach me from their local courier facility to my house in just 1 minute??
It just shows that they just wanted to close the delivery for that day by showing in the records out for delivery and delivery attempted but fools forgot to change the time and due to that I caught them.I again told customer executive and he told me the same crap that he has filed the complaint and product will be delivered next day and they will reattempt the delivery.Now it's 12th dec and No one has came yet.
Such pathetic experience with Amazon which never happened to me with flipkart and snapdeal. I'm seriously regretting my decision to purchase from Amazon next time I'm sticking to flipkart and snapdeal only which actually cares about its customers.

Hi Amazon,

I am a regular customer of amazon and placed many orders.

This time i really didnot like your courier partner aramex .

Order Number:[protected]
ARAMEX, Tracking #: [protected]

Aramex is not good, inspite of giving office address they didnot call to collect courier. They simply sign it as customer is not available. If it is office address any courier company calls and ask customer to come outside.
Aramex simply msg me delivery could not happen as customer not avaliable. When i asked at customer care that i didnot get any call they simply said that office entry is restricted thatswhy but they didnot called me.

First of all, there was no option to order one unit of these earplugs i order. Named something like simon's studywell earplugs. It costed around ₹ 160 per pack and there was no option to buy single pack and i had to buy two packs for ₹300 and right after i opened them i realized they're not working at all. They're not at all doing what they should and when i wrote to the seller they said earplugs can't be replaced.

I had purchased MI phone via HDFC card and hence I was entitled for a cash feedback of 15% which I have not received till date.
You may please refund my amount

Invoice no KA BLR[protected]
Product: Xiaomi Redmi Note 3 Dark Grey
imei [protected]

Since about 1500/- are stuck you may please refund the amount. And If you require any additional details, you may please call back at [protected]

Hi,
I have brought my Lenovo 80M0007LIN 11.6-Inch on 15 of Dec 2015 and they claimed its new one.
Now I am facing some issue with laptop from last couple of month so I have visited Lenovo service center, Where I found my laptop warranty already has been expired on 4 Aug 2015.
Regarding that I have contacted customer care of Amazon India. But they are not ready to help me. They always try to say you have to contact seller he can increase ur warranty but does provide any contact no.
I am the customer of Amazon not there seller.
Please check some reply from them..
https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&...

https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&...

Kindly help me.

Reply in Mail :[protected][protected][protected][protected]
Hello,

Following is the link through which you can check the warranty related infomations.
http://shopap.lenovo.com/in/en/services-warranty/consumer/#tab-warranty_-_protec...⇄

All electronic goods purchased on Amazon are covered by the standard manufacturer warranty.

The items are shipped along with an invoice and the manufacturer's warranty card (if available) that can be produced at any authorized service center across India.

The item Lenovo 11.6 inches laptop(PQC - N3540/4 GB/500 GB/Integrated Graphics/Windows 10) is covered by 1 year of manufacturer warranty. You can claim the warranty at any Lenovo service centre in India.

We do not have the information whether the warranty can be claimed globally or not. You can contact the manufacturer, Lenovo.

The contact number is[protected].

I'm sorry the warranty information for this product isn't listed on our website. Many of the items offered on our website are covered by a manufacturer's warranty. This information should be available in the owner's manual for the product.

If you decide to place an order and experience any problems, let us know and we'll do whatever we can to help. You can contact us via phone, chat, or e-mail from the following page:

http://www.amazon.in/contactus]

I hope this helps. We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Khusbu

I Online purchased a book from Amazon.in Of 176 rs. Which I paid from my debit card and I got the message from Amazon that successful transaction has been done. I checked my balance. My earlier balance was 32, 199 and after transaction it is 32, 023. Now Amazon is asking for revise payment and pay for that order again or else They'll cancel the order...What about my 176 rs. Which are debited from my account by Amazon and What about the book.. .Will I get it ? As I have made the payment once... Please Help me

Respected sir/mam,
I am divyang dave from mandal, ahmedabad, gujarat. I have ordered one webcam from amazon on date: 28/11/16 and paid via netbanking and it should deliver to my address on 9/12/16 but till today it didn't.

Meanwhile i was daily tracking my package and on 6/12/16, i found the package is gone wrong way and i also inform to amazon customer care but they said your package is delivered on time.

After that i track it on 9/12/16 but still it shows same place so i called customer care and tell to provide proper location or status for my delivery but they didn't and they also stick with your package will deliver before 6pm.

After 6 i called them that package is yet not deliver so customer care representative person named "abhimanyu" spoke with me in rude manner and said your package will not deliver in next 3 days too..

So, please help me in it...

Dear Sir,

I placed an order for purchase of Instant Geyser from Amazon.in through Order ID #[protected] on 2 December 2016. It was scheduled to be delivered by 3 December 2016 under guaranteed 1 Day Delivery schedule.

The Order was delivered to me on 4 December 2016 (instead of 3 December). On the same day, I noticed that the product was defective for which I placed the return request same day and it was returned on 6 December 2016. In return, I was expected to receive a replacement product by 10 December 2016.

On 10 December, the courier agent reached my place in the evening after several follow ups. The courier agent (Sandeep) was quite unprofessional and rude. When I objected, then Sandeep denied to hand over the product and just took it back with him.

I placed the complaint with Amazon on this matter over the call and they assured that strict action would be taken against the courier guy and also the product would be delivered to me very soon.

On 11 December 2016 morning, I received an auto message that the product would be delivered to me today. After 30 minutes, I received an another auto message that the delivery couldn't be made as "Nobody was at home to collect the package" which was not the case. I contacted the courier guy over the call and he coincidentally happened to be the same person "Sandeep" who refused to deliver the product.

RESOLUTION EXPECTED:-
- Immediate delivery of the product
- Action against the courier guy - Sandeep

Sir/madam.
i hav called ur cust.suport for replace and refund.and there was no initiative has been taken yet.
so plz help me ..i am in deep trouble.my money seems to be going in vain.

plz help me.
my registered mobile no-[protected]
sibashish behera
plot-1021
at/po-ghatikia
cet coll. hanuman temple colony
khandagiri bhubaneswar