Amazon India Complaints & Reviews

Dear Sir / Ma'am,
Just to bring into your notice that I had placed an order for
"Stavix White 7inch Tablet Keypad Case" one piece of Rs. 629.00 on 28th September 2016. Payment was made through Credit card of Hdfc Bank. Due to Non availability of product Amazon cancelled this order and no intimation was given to me. I got to know about it when it was so long and I marked a mail to Amazon to know the status of my order .

And I was assured that my payment will be refunded at earliest. I waited for some days. I saw instead of refund Amazon debited my account on 24th Oct'16 and reversed the same amount on 29th Oct'16.
And claiming that my refund has been settled. Where as the actual refund of payment made on 28th September 2016 is still not settled. I have been following up with Amazon over the mail but not getting any satisfactory response. They are just lingering my case by by giving false statement every time.

Please assist me on this.
I shall be very grateful.
Tej Thakur C/o Satish Kumar Sharma Prabhu Bhawan Near Sacred Heart School Dhalli Tunnel Sanjauli Shimla 171006.

Mobile : [protected] & [protected]

On November 8, 2016 there is a charge on my bank card for the amount of
$18.00 withdrawal please tell me why?? I have not approved any this,
I do not no why Amazon Marketplace is taking payments that i did not approve.
please correct this mistake soon as possible.. I want a refund of my money
I did not order any products from Amazon on November 8, 2016
refund the money please.

Sir, I have provided wrong information regarding cash back, and now I have incurred loss for that and your representative is unable to help and he is cutting call. Entire Amazon team want to be safe by cheating public. We are trusting them but they are cheating us like anything. Please solve my issue or please provide me contact details to whom I can complain regarding Amazon.
Please don't cheat public and I'm requesting to provide call recorded copy to take action towards Amazon.

Sir,
I ordered a smartphone (Moto g plus, 4th gen 32gb black) have paid amazon rs 14079 on 22th december 2016 but product not received due to amazon delivery issue. After returning the product a refund of rs 14079 have been generated on 26th december.
Here is the reference number of the order: rs.587.00 on 24 december 2016
Reference number : #[protected].
The merchant is saying that it is the issue with my bank but my sbt branch perumanna, calicut said that the refund transaction didn't done by amazon yet.
Kindly solve the issue.
Please do the needful as soon as possible.

Amazon billing name : arun m
Card holder name: jithu krishna m
Bank: sbt
Branch: perumanna, calicut, kerala.

Please find the attachments.

Hello,

please find the above subject and your refund mail ref. almost one month finish.

Hello,

This is to confirm that refund for amount 2299 has been successfully processed on 02-DEC-16 and the amount should reflect in your account by now.

The refund details are: Authorization code for sale transaction 333222
Refund Reference # 74332746337633646326227

Please contact your bank’s customer care center and quote these numbers

I had purchased a Nupro Kindle case (order #[protected] for Rs.999 by debit card which I returned as it didn't fit. I had opted for a refund and got message from Amazon on 28th that a refund has been initiated into my account and will be credited within five business days. They gave a refund ref no-74332746363636211375005. But even after five days, the amount is still not credited in my account and every time I call or email the Amazon customer care, they send me the same reply that they've already initiated the refund. But still I've not received it.

Respected sir
I had booked a Lenovo vibek5 mobile for Rs 5700 from amazon site on 25 dec vide order no :[protected] on 18 % discount and paid through net banking, the expected date of delivery was on 31 dec, on 30 dec i received a mail from amazon that his supplier m/s Bappa enterprise is unable to supply and your money will be credit in your account .
on the very next I wrote a mail to amazon stating that its ur company fault and why should i suffer for your inconvenience, on the same day i received a mail that they can't do anything in this matter and ur money will be credited in your account in 2-3 days

sir, my grievience is that if the company is unable to supply how they can list the produt on it site, and my money blocked for nearly 10 days, hence it is requested that u look into this matter and the product may be supplied on the same discounted rate

Thanking You,

Waiting for your anticipation

Yours faithfully
dhananjaya pandey

Name - rahul garg
Email id - [protected]@yahoo.com
Contact - [protected]
Issue - cashback not credited
Order date 02-oct-16
Order #[protected]
Order total 6, 109.00 (3 items)
I have placed an order on 2nd october which is a super value day of amazon and the amount is rupees 6109 and on the above mentioned order i was eligible to get 600 rupees cash back in form of amazon gift card but now amazon executive refusing that they are saying i am not eligible for that cash back because one of the three products i bought is not under super value day but i clearly remember that all of the 3 products boss under super value day at that particular time but unfortunately i haven't took a screenshot of the product page if i would have known that amazon is such a great website i would never ever purchase from amazon and also i am a customer since 2013 and i have placed around more than 150 orders but i am getting this sort of service from amazon. Please never ever purchase from amazon and you amazon people listen it carefully this is not for the money but the reason behind this is that you said i am wrong but i know inside me that i am right and this is only the starting & from where the game begins.

I had received an damage order from amazon, so hence i returned the order back. For some more queries i called up the amazon customer care. A lady by name "mayura" took my call. This lady was very very rude to me and i dint expect this kind of customer service from amazon. She neither have a manners how to speak politely, and she was yelling at me. It was a very poor
Customer service ever i faced. Therefore i want amazon to take a strict action
Against her.

I have purchased one plus 3t flip cover from zioan order#[protected] from amazon on 2nd jan'17. The product delivered is different than shown in figure while purchasing from site. Product shown on website does not have rectangle whole in cover while the cover which i received have bigh rectangle whole in it. Request to replace the same as per shown product as it cost 500/- rs to me.

We have returned 3 saree on 23/10/16 $ 2 dress pieces on 25/10/16 vide ref track no[protected]$[protected] $[protected] & i didn't get the refund till now.
Moreover 1football which was ordered on 25/10/16 order i'd.[protected] of rs 450 including delivery charge was returned to u back. Sorry to say, all of above are not getting rufund till now. I have tried so many times to your representative but nobody solve my refund issues.

Hi team,
I had previous placed and order and bought a shoe which was delivered to me at wrong size so hence i had to return it after which the return was made on[protected] with the below reference number and i was informed that i will get the money back through cheque but i still no yet received the cheque.
Order no:[protected]
Return reference no:[protected]

On december 27th i ordered some shoes on amazon charged the item on my visa credit card. It shows that it was charged to my credit card, but i have not received any verification on my email that any item has been shipped or been delivered. It would be appreciated if i would get some feed back on this issue or please credit my credit for a full refund since i didn't receive any notification of any kind.

My products are order in 22 December 2016 and its received by wrong person and when I want details they not given perhaps wrong person are belong my relative before past time three time Amazon Shop given a wrong person to my products and they refund it but when I want details they give name rupali who is she I don't know my time are very lost so I want details of conflicts and want apply the criminals act415 or jail . because its reduculous with me or waste my time. Your Amazon Shop agent they never call to me and opposed I call they never response give any. Since I want details or conflicts go jail then I make any decision

Gift Card ID: #[protected] dated 2nd Jan 2017

I tried adding a money to amazon pay balance by mistake i cancelled the order transaction but order was created in the system as i have clicked something the transaction was failed.
And i again have made the fresh transaction and added a money to amazon pay balance successfully and purchased what i wanted to buy.
But i re- logged into my amazon account after some time and there was a notification to revise the payment thinking that all my transaction were failed
I have revised the payment again for 5, 000 Rs more added to my amazon pay balance which i do not need to buy anything now and i had called amazon customer care did not get the proper resolution, I need that money refunded considering the exemption as they can see my order history.

I cancelled a order but i did not got my refund till now the refund was requested on 19th dec 2016
I also contacted the customer care but they are giving me silly reasons

On 20th Dec 2016 I have place order for 3 products on amazon.in which are one plus one back cover amounting Rs.509, sindhi footware of Rs. 499 and taat footware of Rs. 499.
I had amazon pay balance of Rs. 793 which I used to place order. Remaining Rs. 714 I paid using my credit card. I received an autoconfirmation email from amazon about division of payment which says that for taat footware Rs. 293 is used from Amazon pay balance and remaining Rs. 205 is paid through credit card.
I returned one product which is taat footware of Rs. 499.
But now Amaozn has returned all the payment i.e. Rs. 499 as Amazon pay balance. As per their email it should be partially returned to Amazon pay balance and partially to my credit card.
As per my conversation with their customer care executive for about 47 mins, that it was a fault with amazon but now they cannot revert the payment method.
It's the second time this is happening. amazon is forcing customers to shop with amazon only by refunding the amuont as amazon pay balance.
I want my money in my original mode of payment.

I had bought a full sleaves t- shirt from Amazon in October 2015.I returned it.I got a cheque worth rs.1039from Amazon.the cheque didn't clear till today.I complain at Amazon, I have sent them pic of cheque.but they didn't respond.I am very much dissapointed with this .they are just not paying attention on this matter.I want my money back.l hope I got.

I was ordered xiaomi redmi note 3, gold, 32gb, (order #[protected] on 19/12/2016 and received the material on 24/12/2016. but the material was damage it's volume key not proper fixed. so it again replacement ordered done on 24/12/2016 (order #[protected].
Return pick-up scheduled is given bellow.
Your return pick-up is scheduled for: monday, dec 26, 2016, 14:00 - 17:00 the phone number we've given to the carrier for this pick-up is [protected]
Pickup address
Dipak kumar pandey
A-5/99 (a),
P. o.- kalyani
Nadia, west bengal - 741235
Phone: [protected] pickup time:
Monday, dec 26, 2016, 14:00 - 17:00 pickup tracking id:
[protected].
But till date it is not pickup from shipping address. also i continue followup with amazon cc but not getting satisfactory result from them.
So kindly handle this matter in priority basis.

Last week complaint had been lodged about the misuse of my father in law's card kindly update on the refund of the amount of Rs. 30000. Just now got a call again from No. [protected] from Deepak Sharma stating that amount will be refunded from amazon. This person is not ready to send an email from amazon saying the system is down.

Regards,

Sulakshana
[protected]