Amazon India Complaints & Reviews

I had ordered one milton casarole order no[protected]
and one zeneme gold & silver gold plated jewellery order no[protected]
i paid these orders by gift card and my card.
these items automatically canceled and my giftcard points refund in my acc
but card balance not added to my account which i paid to these two items.
i paid 410 and 257 rs respectively.
i calles amazon many times bt they didnot take any action against my complain.
kindly take a look and refund my balance to my acc.

Kraasa Unbeaten Sneakers UK Blue 8
Sold by: L.D. TRADERS

Following from last 7 Days i am escalating... but each and every one is disconnecting the call. My shoes was torn in 2 days and when i escalate for refund they are not collecting the product and denying for refund. Transport team never called me nor visited my house and updating the status that my house was lock... what the heck was this... Even there agents dont listened to query and disconnected the call... I have called them 5 times even there Managers are doing fake commitments... This is really a BS service... Friend Dont purchase anything from Amazon...

I had ordered for unic uc46 .
But dispatched unic uc40.

Cancelled the order and got message of cancellation and refunding .

But practically sent me the wrong item cost 2575 rupees ( unic uc40)
Instead for Unix unic uc46.

Moreover delivery details and the information all were improper and contradictory..
The details of cheating, and inconvenience are attached.

My order:I KALL N1(512+4GB) Dual Sim 3G Calling (WIFI+Voice calling) Tablet with Keyboard-White
Order No:#[protected]
Cost: 3, 499.00
Sold by: Fabimpex
Payment Method:Cash on Delivery (COD)

I replaced this item on 11 December 2016.I didn't get my refund till today.Please get my refund at the earliest.And we are willing to purchase another thing.

I ordered a product Need For Speed: Rivals (PS4) with order # #[protected] and tracking ID[protected] on 28/12/2016 with same day delivery option.
I did not receive the product on the same day. i escalated it and the agents asked me to wait for a day. Next day I got a message saying my order is delivered with customer signature as "GK. My name is Mohamed Ziavudeen.
I did not receive the product and did not get any call regarding delivery.

Why I should wait for 5 days to get the product back. Amazon promised me for 1 day delivery and should i wait for 5 days.
Why Amazon cant give my money back.

Amazon's agents did not even understand my situation and keeps disconnecting the cal..

Being an educated person, I am unable to handle this situation and I am unable to get a proper reply from Amazon.

Government is promoting cashless economy and these online Shopping guys are using it to loot money from people.

How will an uneducated person handle this situation?

Please take necessary action against Amazon and help me to get my money back.

To whomsoever concerned,

I brought few products from amazon India and due to inappropriate size, I had requested for returns of 4products. Please note that I am currently Amazon prime customer and despite that and after several complaints to customer service requesting for the return of the product as per my availabality no one approached and neither pick up was done for it. its been 2 weeks now and even after making call on every other day and mentioning my availablity time, the pick up person would come without informing me and would then leave and even reschedule the pick up day next day as per his conveninece. Though I have mentioned several times that I am available only after 6 neither the customer service people nor the pick up person has ever arrived at that time. I regret to be an amazon customer now and it really sucks as to how they treat their so called "Prime" customers. I have never been connected to higher department even after requesting the customer service for it and have been always told it will be done on the same day but days are just passing by and no action has been taken yet.

After purchase lots of order amazon suddenly block my account. i cant able to return defect product

my account mail id in amazon - [protected]@gmail.com

after purchaging product they are blocking the account.so I feel helpless getting these defective product. I have called uncountable times to customer care, but no solution from them..They dont know what happened to this account.

I had order on dated 26th December, 2016 against order no
[protected]. And committed delivery date 28th December, 2016 8 pm but till date like 29th December, 2016 not delivered the product.
I continued 10 time called in your tall free no[protected] you executive tell me every time definitely delivered material at your home end. But no body delivered the product. Your delivery boy talking rudely with me his contact no [protected] & [protected]. He talking like he give me product free of cost... Also your Amazon ahmedabad depot manager me Pathan great about delivery boy. He is talking like honour of Amazon. And God of world.
His contact no is
[protected]. If you are not able to delivered product to customers end so don't accept the order. Also without reason return the material and remark to customer not available. What is this...

I had placed an order for one Startek FM220 fingerprint scanner for (Digital Signature certificate) Aadhaar, Apna CSC, NDLM, DigiLocker, Jeevan Pramaan on 22 Nov 2016 after paying Rs 2800/- online.

To date I have NOT received the product nor has any information been forthcoming about its whereabouts after having spoken to the Customer Care. Even after more than 5 weeks no refund has been made.

Kindly update me on this order.

I ordered a product with tracking number[protected] on 28/12/2016. I paid money using credit card. It was a one day delivery and the order was expected to be delivered the same day with 50 rs extra. But I did not receive the product. They asked me to wait for 24 hours. Next day i got a mail saying that the product has been delivered. But I did not receive the product. I called customer care and every agent says the same word "wait for 4 business days" excluding Say Sun. They are having my money. It is their mistake to deliver it to a wrong person. Why should i wait for them. I am asking them to cancel the product. They are not ready to cancel or refund my money. And the agents disconnects my call without giving me proper solution. Please don't order anything using Amazon. They are looting peoples money. Worst customer service.

Request you to take necessary action and help me on this.

Refrigerator has not yet being shipped, delivery was scheduled for 27-DEC-2016.

I have Ordered Shoes from Amazon on Nov 29,[protected]-7287559).
The amount was 499.
It was not properly fitting so returned.I contacted customer care, It was informed by call center that I will get the money deposited in my amazon wallet, even after a month its not reflecting.
Unfortunately Amazon doesnt have any email option,
phone cant be tracked.
Horrible service

Bought Moto G 4th generation mobille fro Amazon.in. The mobile is not accepting valid SIM.I tried to contact replacement, refund option in thier website. A lady jotted down my details but after that no response. I am not able to contact the no. given as customer service no. in Bangalore and it gives some jumbled message which cannot be understood.It looks like they are blocking my calls.

Hello,

I’m Anusha from the Amazon billing Team.

I'm sorry to hear that you are not able to find the refund of Rs.31, 990.00 for the order #[protected].

I've thoroughly checked with my available resources and can confirm that we issued a refund to your Visa card for Rs.31, 990.00 on 21 December 2016.

There is a possibility that you might not get an alert from the bank when the amount is credited, hence I request you to check your statements manually.

It usually takes 2-4 business days for the amount to reflect in your account (excluding Saturday & Sunday) and this amount should have been credited to your account by now. However, there are few banks which might take up to 8 business days for the refund to be transferred to your account successfully.

As you haven't received your refund yet, I'm providing a reference number as confirmation.

Your refund reference number Rs.31, 990.00 is 74332746357635688034028

The reference number will be generated only after the refund is confirmed.

Please contact your bank with this reference number for more information about your refund.

In case, if they still don't see the refund with the provided reference number, please ask your Bank’s Customer Service to immediately file a charge dispute on this transaction.

Please use the term charge dispute when you are in call with them, only then they will be able to file it for you.

I'm very positive this will resolve the issue and you will be able to locate the refund.

If you have any further query, please reply to this email. We will be glad to assist you further.

I hope this helps.

Thanks for choosing Amazon India. We look forward to seeing you again soon.

Please use the survey below to tell us about your experience today.

Warmest regards,
Anusha

I ordered an Apple Macbook air through amazon on 28th December 2016 and opted for guaranteed delivery tomorrow morning at 11 AM which costed me Rs.150. Even after contacting the customer care several times since 9 AM, they didn't provide any solution. They wasted my time and were very rude. I request the concerned authorities to take the necessary steps against the organisation.

I did order a Nokia x2 duel sim flip cover but this one not right so I did call Amazon customer care but he is told me we don't have return facility so you do self return and you will send our parcel return then we will give your refund but before another rules delivery and return all facility will give company Amazon Will gives but now this company not agree any rules and not giving my refund and giving me warning if you will go any where police station, and consumer court then your parcel also not will take and not will get anything refund money so pal. Sir help me
Madanlal Yadav
Sikar, Rajasthan

This is regarding the Order No : ORDER #[protected] there is no refund for almost two months now.

I believe this a new policy from the Amazon that you frustrate the customer and then keep no option to the customer to opt for the GIFT CARD only this is the new strategy by Amazon. so please be aware.

I will explain you the whole scenario.
1) I order a product from a re-seller and then receiving the wrong product after a long wait of two weeks.
2) then i had to struggle to sent the product back but there was no pick up arranged, i had to send it by myself by courier which was in the end of Oct
3) after that i am struggle to get my refund from the Seller and received the payment of Courier that to after multiple calls and mails.

This is just pathetic, even customer service is horrible and i now beilieve that this is the new strategy opted by Amazon to fool the customer by keep their money and instead giving them Gift Card instead.

This has been the worst online service ever. The product, delivery and customer service everything is pathetic. Can't find a single department which works towards customer. I had first ordered a t-shirt on 23rd December through Prime service to get it on 24th to celebrate Christmas, however the delivery agent didn't turn up, but left a msg that no one was available at home, which was a sheer lie. Further after calling customer service, can hear only sorry but attempt to resolve the issue. Delivery came on 27th. Second time ordered a Barbie doll and product was completely different from what was displayed. Customer service again unhelpful. Hence asked for a replacement. Now ordered a kids beauty set for my daughter. Again disappointment, cheap quality product. The beauty box has different items from what was shown. Items are different, box doesn't close at all. Tired of this worthless company and selfless service. Social media team apologies and does nothing. Customer service teams including managers just say sorry and nothing else. Please help.

I've purchased Micromax LED TV 32 inch against Amazon.in Order #[protected].

I've received the TV on 2nd Dec and i t was damaged condition, I was very disappointed on amazon product.

The same day itself I've been raised a return request and continuously following up since 25 day of customer care for picking the item they are not responded properly.

Minimum 15 times I've called customer care for this regards in[protected].

They all are sending like messages like they will pick up your item within 24, hours and after 24 hours i called means the same message was sent by them.

Please take the TV and refund my valuable money. This is not the way to treat the online purchasers.

Regards,
Kiran Raj KR
PH:- [protected]

Hi Amazon team,

I had a placed an order on amazon site for following product on 22nd Nov, 2016.

Payment was done via credit card. Till now, the order is not received at my end.

On my amazon app, no order info is showing .However i have a SMS received for the same. Hence contacting you over mail.

Regarding this i communicated your customer service people Aditi, sairam, srinivas. But i did not receive any valid information.

We all believe that amazon is trustworthy site and this type of issues in order delivery is really disgusting.

The amount spent was RS 357.34.
Please refund the amount at the earliest.

Details mentioned below: (refer screenshots as well)

Order id:[protected]
product name: coffee cup double sided visual removal wall sticker
Registered mobile no: [protected]
Mode of payment done: credit card
gmail id: [protected]@gmail.com

Please contact at the earliest and refund the amount.