Amazon India Complaints & Reviews

Address: Malegaon camp, Himmat nagar

It's been three months since I complained that my money automatically Started deducting from my Wallet, But still I have not received any response from them, also They have blocked my account, so i can't do any transactions with it.
Worst Costumer care service

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Address: Gurgaon Haryana

Website: amazon.in

I purchased 2 magic cars and paid online. After Delivery being defective i returned both, one for replacement and other for refund. Replacement car received but 2nd car refund is not yet materialisd

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I ordered a mobile phone (Samsung Galaxy M33 5G) price 18999 from Amazon India on the 9th Aug and a different mobile phone (Samsung Galaxy M13) was delivered to me on the 15th of August. When I raise this issue they did an investigation and on 20th Aug they told me that I can replace the mobile. The next day a delivery guy came to pick up the wrong item but he did not pick it up as in the original order slip it was written as Samsung Galaxy M33. After this same scenario happened for 4 consecutive days. Amazon is unable to resolve this issue also they don't have any knowledge of how to deal with it. I don't know whether the wrong item that was delivered will be returned or not. Please help me with this. This may happen to many other customers.

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All the Amazon firestick 2nd Generation has stopped working since Friday 19th Aug 2022. I've contacted support team they said it's a global issue and will be fixed within 48 hours. But, no solution was provided. Again after 48 hours I contacted and they said will be fixed soon. But, now they're not giving any timeline also I've asked for replacing it with higher version which is working. They denied to provide also they are not resolving the error. Why would people buy Firestick if such interruption and pathetic service.

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Order nos[protected]
I had returned both- Latest chikan men's cotton Long Kurta (light blue) as well as the Latest chikan Men's Cotton Textured kurta (brown) on July 31st.

But i received the refund only for the second item above (textured brown kurta) of Rs 649.

I am still awaiting the refund for the first item (Blue long kurta) of Rs 699.
Despite repeated calls and chat with amazon customer service, the status for the Blue kurta is showing as - "Return Not yet received'.
This is incorrect, as i had returned both items.

I was promised by a customer care executive - Shreya-on Aug 12th that she will give me the resolution
by Aug 19th, however, there is no word from her.

Pls clear my refund ASAP

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Address: Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy Hyderabad Hyderabad Distric

I am Amit On the 05/03/2022 i ordered one Brand new mobile phone of realme 8 (Cyber Black, 8GB RAM, 128GB Storage) with No Cost EMI/Additional ExchangeOffers | B094ZK37JS ( 5H-U9BK-SCF9 )HSN:8517
I paid Rs. 18, 888 against order no.[protected]. I was given Invoice Details : DL-PNQ2-[protected]-2122 Invoice Date : 05.03.2022. Now few days back My mobile was not working properly. I went to Realme service centre. where i was informed that this mobile is out of warranty as this is a DAP mobile. I was also informed that DAP Means it is a used mobile and they can't repair it under warranty.

This is a serious fraud the Amazon and mobile seller committed fraud as they have taken the prize of New mobile and delivered the old/ used phone. I want my mobile a new mobile as they amazon and vender sold me old mobile. The Mobile is sold by Balaji Enterprises* Plot No. 33, Block A, Mohan Cooperative Industrial Estate New Delhi, Delhi, 110044IN
PAN No: GUSPS0515L GST Registration No: 07GUSPS0515L2ZY.

I want to initiate legal action against them of fraud. I want my money back and FIR to be registered against all of them

My prayer is that
Kindly take legal action against them.
A new Mobile phone or money refund.

Thanks and regards
Amit

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Address: held at corporate office â€“ G33W+9CR, Sikanderpur, DLF Phase 3, Sector 26, Gurugram, Haryana 122002

Dear Candidate
Your profile has been shortlisted for Amazon India.
To get your Call Letter Click Here:-amazonhrd.in/l.html
NLTILD

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Address: Gandhi Nagar,katriya Darbhanga

On 15th of August and it didn't delivered yet even my product didn't dispatched yet first delivery time was 17 of August than second delivery time was 23 of August now they are saying it will be deliverer 28 of August now i am very disappointed

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I bought lenovo legion y540 on 30th July 2021 and they provided a invoice /warranty Pslip with wrong serial number which doesn't .match with product serial number . Serial number On p-slip is 4AO8Z9HR and serial number on laptop is PF2V7WFE which is totally different. My laptop continueos facing problem from when I bought it. Last 27 lenovo customer care changed my laptops mother board changed but problems continued .

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Address: Bangalore, Karnataka

I recently ordered a product for which I paid with my credit card, but the order got delayed. I contacted the customer care agent and they suggested to cancel and reorder and so I cancelled the order and was planning to reorder on my convenience. After 1 day I got my refund and even then I ordered few more items which got delivered and had no issues until suddenly on 17th August 2022 in evening while trying to login a message popped in " Your account has been closed for misuse of Amazonâ€™s services. We have sent you an email with additional information." I waited but there is no mail explaining any reason and its been 5 days. I tried to call different customer care number and couldn't get to contact any agent. I sent a mail on "[protected]@amazon.in" on 20th August 2022 for which an automated mail came that an agent will get back to me within 6hrs. Its been more than 48 hrs and nothing and I resent the same mail today on 22nd August 2022. This is the worst customer support ever. I don't what to do.

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Website: Amazon

I ordered one product from amazon and product name is Fire Boltt Smartwatch and i received the order and there touch problem issue I talk to one executive he told me that he placed replacement so i said that ok send the new product then again I m facing same issue I called to Amazon customer service which is showing in Amazon app. He raised the return request and he told me that pickup will be done on 18 Aug but i didn't received the call for pickup then I called amazon customer executive on 22 Aug mrng approx 10.40 AM she told me that i arranged the pickup and product pickup will be done on 25 Aug and i also received the confirmation mail. After that in the night I seen the order page that return windows closed same time I called customer executive there's your one executive received the call and her name is pallavi she told me that return window was closed so I told to her transfer the call to senior so told me wait I will transfer while senior will available I said allryt no issue I m waiting after that she disconnected the call.
I m your prime member I always purchased the Amazon Prime membership and if your pickup boy not come to pick up my product so why customer suffered on that is there any customer fault or not... If it's 200-400 product so I also let it be but it's product price is 4k... It's not my fault I also have all call recording and everything.
I want resolution as soon as possible

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Aug 22, 2022

Updated by Sonal Shrimal I ordered one product from amazon and product name is Fire Boltt Smartwatch and i received the order and there touch problem issue I talk to one executive he told me that he placed replacement so i said that ok send the new product then again I m facing same issue I called to Amazon customer service which is showing in Amazon app. He raised the return request and he told me that pickup will be done on 18 Aug but i didn't received the call for pickup then I called amazon customer executive on 22 Aug mrng approx 10.40 AM she told me that i arranged the pickup and product pickup will be done on 25 Aug and i also received the confirmation mail. After that in the night I seen the order page that return windows closed same time I called customer executive there's your one executive received the call and her name is pallavi she told me that return window was closed so I told to her transfer the call to senior so told me wait I will transfer while senior will available I said allryt no issue I m waiting after that she disconnected the call.
I m your prime member I always purchased the Amazon Prime membership and if your pickup boy not come to pick up my product so why customer suffered on that is there any customer fault or not... If it's 200-400 product so I also let it be but it's product price is 4k... It's not my fault I also have all call recording and everything.
I want resolution as soon as possible

Aug 22, 2022

Updated by Sonal Shrimal I ordered one product from amazon and product name is Fire Boltt Smartwatch and i received the order and there touch problem issue I talk to one executive he told me that he placed replacement so i said that ok send the new product then again I m facing same issue I called to Amazon customer service which is showing in Amazon app. He raised the return request and he told me that pickup will be done on 18 Aug but i didn't received the call for pickup then I called amazon customer executive on 22 Aug mrng approx 10.40 AM she told me that i arranged the pickup and product pickup will be done on 25 Aug and i also received the confirmation mail. After that in the night I seen the order page that return windows closed same time I called customer executive there's your one executive received the call and her name is pallavi she told me that return window was closed so I told to her transfer the call to senior so told me wait I will transfer while senior will available I said allryt no issue I m waiting after that she disconnected the call.
I m your prime member I always purchased the Amazon Prime membership and if your pickup boy not come to pick up my product so why customer suffered on that is there any customer fault or not... If it's 200-400 product so I also let it be but it's product price is 4k... It's not my fault I also have all call recording and everything.
I want resolution as soon as possible

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I ordered one product from amazon and product name is Fire Boltt Smartwatch and i received the order and there touch problem issue I talk to one executive he told me that he placed replacement so i said that ok send the new product then again I m facing same issue I called to Amazon customer service which is showing in Amazon app. He raised the return request and he told me that pickup will be done on 18 Aug but i didn't received the call for pickup then I called amazon customer executive on 22 Aug mrng approx 10.40 AM she told me that i arranged the pickup and product pickup will be done on 25 Aug and i also received the confirmation mail. After that in the night I seen the order page that return windows closed same time I called customer executive there's your one executive received the call and her name is pallavi she told me that return window was closed so I told to her transfer the call to senior so told me wait I will transfer while senior will available I said allryt no issue I m waiting after that she disconnected the call.
I m your prime member I always purchased the Amazon Prime membership and if your pickup boy not come to pick up my product so why customer suffered on that is there any customer fault or not... If it's 200-400 product so I also let it be but it's product price is 4k... It's not my fault I also have all call recording and everything.
I want resolution as soon as possible

Amazon India customer support has been notified about the posted complaint.

Aug 22, 2022

Updated by Sonal Shrimal I ordered one product from amazon and product name is Fire Boltt Smartwatch and i received the order and there touch problem issue I talk to one executive he told me that he placed replacement so i said that ok send the new product then again I m facing same issue I called to Amazon customer service which is showing in Amazon app. He raised the return request and he told me that pickup will be done on 18 Aug but i didn't received the call for pickup then I called amazon customer executive on 22 Aug mrng approx 10.40 AM she told me that i arranged the pickup and product pickup will be done on 25 Aug and i also received the confirmation mail. After that in the night I seen the order page that return windows closed same time I called customer executive there's your one executive received the call and her name is pallavi she told me that return window was closed so I told to her transfer the call to senior so told me wait I will transfer while senior will available I said allryt no issue I m waiting after that she disconnected the call.
I m your prime member I always purchased the Amazon Prime membership and if your pickup boy not come to pick up my product so why customer suffered on that is there any customer fault or not... If it's 200-400 product so I also let it be but it's product price is 4k... It's not my fault I also have all call recording and everything.
I want resolution as soon as possible

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I ordered a Massage Gun and instead was delivered a Breast Pump. I placed a replacement order and now I am being asked to Change my address. I have more than 100 invoices on the very same address and the recent delivery was on 17 aug which was the breast pump which I didn't ordered. Not sure what happened all of a sudden and i am being asked to change the address. I needed massage gun to help with my therapy since I had taken leaves from office effective 16 aug and so far i never received it. After calling the customer service twice, i don't expect any help.

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Aug 23, 2022

Updated by Anshuman2311 Now Amazon has returned my order and there is still no update.

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Address: Pune

Delivery partner picked up return product on 3 Aug 2022 but till today i.e. 22 Aug 2022, amazon has not received it. When called the pick-up guy, he says, it was submitted on the same day, But amazon customer service says they haven't received it.
Now my refund is stuck in between this mess-up. Please help.
Order ID:
[protected]

Delivery Guy's contact number who picked up order: +91-[protected]

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Tracking ID:[protected]. Payment for product done successfully. Order not delivered still showing status order delivered.

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Address: India

On 29.07.2022 I received the LG gram laptop which was already opened and refurbished. I reported on the same day on Amazon customer care that the received item is already a used product and attached the images and they approved the return and scheduled to pick it up after 2 days. Return pick-up was scheduled on 1.08.2025. Nobody came for return pickup. We called customer care and they rescheduled the pickup after three days. Almost 22 days now and they keep going for rescheduling the pickup and no one has a clear answer why they are unable to pick it up I am so frustrated now to call customer care and explain all their mess to a different person every time spending my 1 2 hours explaining them and no one has clear answer except rescheduling for next 2 3 days. They mail as self return the product to the seller's address.
Last 22 days harassment was created by Amazon. Still, the item is not been returned or picked up and no confirmation made when they will refund the money. I ordered the laptop on amazon pay EMI and now notification for the first instalment received because of all this mess now my bank record will get affected, We should get a refund at the earliest and a compensatory amount for handling the issue/harassment for such a long time.

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I've written 2 complaints before and check the screenshots now,
They place that banner all the day and changed price now after my complaints...
really not expected from Amazon.

How about my money lend from my friend ?
check the screenshots and times also. (on phone's status bar)

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I lend money from my friend to purchase Mi 11x pro, as amazon shown that it's available in 26999 MRP for the day ( they show timer also there)
and then I brought money from my friend and tried to check out and amazon increased price by 5000.
Amazon really making people fool by doing this, really very bad experience this time.

I want to purchase the device now, but they changed prices,
Even in the attached screenshot, the banner shows MI 11x pro price 26999 and after clicking that they show price 31999 (even in the morning the offer was on MRP and not including exchange offer)

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Address: India

In today morning I saw amazon in shown Mi 11x pro price at 26999 and it had 5000 extra exchange offer, they shown this price will be for about 12 am night,
but
I had no money at that time and then I lend money from my friend and I came to place the order and amazon changed it's prices, they're still showing the same banner of 26999 price but they increased the price to 31999.
Kindly look into this, these shopping companies are misguiding people.

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Website: amazon.in

I ordered the product "Bepure 3G pH Hot and Normal 9L RO+UV+UF+TDS+ Alkaline Water Purifier with hot water function| 8 Stage Water Purification" via ORDER #[protected] on 15-Jul-2022.
The front panel of the product is damaged and Amazon is neither providing the replacement nor providing the return of the faulty product.
Amazon so far created 7 return requests and all the requests were canceled without contacting me. Every time a Customer care person cheats me saying that if the next return won't happen they can process my refund but, it never happens. It's been more than a month now my money is stuck with amazon and Amazon doesn't care to take the product.

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Aug 22, 2022

Updated by venkata nagesh kumar Thota Please arrange for the return without fail or process my refund. It's been 1 month and 1 week awaiting the product return. Every time on the day of a return request is canceled from Amazon end. Please expedite the process of return and initiate my refund amount.

Aug 25, 2022

Updated by venkata nagesh kumar Thota Return requests were canceled without contacting me. I request the Amazon team to help me out in this return

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V

venkata nagesh kumar Thota

Aug 25, 2022

Again one more return request was canceled from Amazon end Today. One more return request was created for Tomorrow.

Amazon India Complaints & Reviews

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Amazon India reviews & complaints page 82

They Locked my Amazon pay account which have my money in it.

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Online purchase order 408-3704584-4515540

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Wrong Item Sent & Harassment in Return

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Amazon Firestick 2nd Gen

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Order 408-7335507-3558722 Refund awaited

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Ordered new mobile, Delivered old mobile, Fraud, Cheating

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Fake recruiting text

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I am complaining about the product hp 14s laptop which I ordered on 15th of August and it didn't delivered yet even my product

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Different Serial No. On P-Slip and laptop

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Amazon India closed my account without any reason

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Fire Boltt Smartwatch / Pickup Issue

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Fire Boltt Smartwatch / Pickup Issue

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Non Delivered Product

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Returned picked-up by delivery partner, but never reached to amazon warehouse

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Money deducted for product successfully. Product not delivered still showing status order delivered

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Refund and Return pick up not done by Amazon since 22 days

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Really Unhappy from amazon

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Totally Misguiding, Shown 26999 price for the day and changed it to 31999 within a few hours

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They're misguiding with showing lesser price and charging different price.

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Product not picked up and not giving refund - Bepure Water Purifier

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