Amazon India Complaints & Reviews

We have ordered 'Elgi Ultra Perfect Plus' wet grinder. Amazon delivered the defect piece. We put return and exchange request immediately after 2 days of buying. Delivery guy came from Amazon and he brought another piece, at that time my husband went to outside he went for 5 min.I told the delivery guy to wait for 2 min so I will tell OTP. He got frustrated and immediately he throwed the old grinder inside house which I have given to him and he left. Immediately he put comment that customer is not available product is not ready.
Again we called customer care and asked for return and they scheduled return for next day. Another delivery guy came and he saw package and he told 'I didn't expected this much big package so I won't take this other guy will come'. Immediately he put comment on Amazon that 'Customer is not available and package is not ready for pickup'. How delivery guys can send false messages.
From that day onwards daily we are calling Amazon customer care and telling all the process for 1 hour and they are telling that they will schedule return but nothing they are doing from past 1 week.
We are frustrated with calling Amazon customer care daily one hour. Even everything we are explaining but there is no use. Not sure they will take return or not.

I (Sai Rao) brought a new Iphone 13 128GB Green from Amazon India on 08.08.2022 and received it on 09.08.2022 night and when i turned on the phone i found that there is a black spot on the screen i called amazon customer care and they denied to replace it they said its a brand item u need to get the service denial from apple and next morning i went apple customer center they said we can change the screen free of cost but we cant replace the phone we can give the report of the condition of phone which can be used to get replace from where u brought phone (in my case Amazon) i said ok and i sent that report to amazon but amazon denied it said sir we need a service denial letter otherwise we cant do it so, i went back to apple customer care center they said sir we ready to change the screen so how can we give u the service denial letter when i said this to amazon they said sorry sir we cant change it without. in all these only i m getting loss here i want to buy a new phone but i m getting a repaired phone for a price of new phone and amazon is denying of replace it even after their 7 days replacement policy.

Customer care asking for irrelevant questions for activation of my existing a/c ..for any person recalling the details one year back not possible..similar think asking inspite of providing all my details...This is not justified...even bank can't ask so much questions..which is not relevant ro customer...
If possible pls activate the a/c ...pls confirm..Else all my friends circle not ro use AMZAN for ever ...
Vinod Rajak.

Same for me i had placed order on 6th Aug, total 7 iteams, but still after 5 days its showing not dispatched yet, and Arriving date is showing 30 August, 24 days for deliver the order which are very small iteams, And when i was placing oder it was showing item will delivery next days and some iteam 4 to 5 days, pls check ASAP this oder[protected] and[protected].

I received my order of SHIVANSH Coolpad Mega 5S Gold, 4GB RAM, 64 GB Storage on 14 July, 2022 with a warranty card for 12 months. After a week, when I started using it, I found that its battery is getting discharged very fast. I searched for this brands service centre but I couldn’t find one. When I looked for this brand’s phone number and called them and found those numbers doesn’t exist any longer. I also found one mobile number and called it. It belongs to one ex-employee of this brand. He says that this company closed its operation in India in the year 2020 and there is no service centre operational in India.
I wonder, how a product is being sold by Amazon, for which no services are available in India.
It is requested to take back this product or provide a proper warranty of it.

Dear Sir,

I ordered a Dell New Inspiron 3525 Laptop, AMD Athlon Silver 3050U, Windows 11 + Office'21, 8Gb Gddr4, 256Gb Ssd, Radeon Graphics, 15.6 Inches (39.62Cms) Hd Anti Glare (D560766Win9Be, 1.68Kgs) on Amazon.com

Sold by: Appario Retail Private Ltd Laptop on 15th July and received it with the following issues on the 1st day itself:

1. The laptop was completely discharged
2. The keyboard wasn't working, different keys had a different command.
3. Non Functional Mouse Pad
4. The Laptop kept hanging time and again
5. Now the screen has stopped functioning

I made a video review the same day, within 30 minutes of the delivery, requesting a replacement, which they have conveniently removed. I never received a call or the option to return it. The product still covered by warranty.

Dell company is not covering it under warranty.

I'm really feel regret to write a complaint on Amazon India regarding deceiving a consumer (me).
Recently I had ordered multiple items in Amazon India app.
In app it shows my pincode is eligible for door step delivery. so as it is eligible I placed multiple products and it's a prepaid pay.
It showed my product's may deliver within 3 to 4 days, but as the delivery day comes, The delivery agent called me and said me that your are not eligible for door step delivery because he didn't came to my village before in since 3 years.
So as a reasn of him not willing to come to my doorstep delivery he asked me to come some other place to receive the product.
Then immediately I called to Customer care regarding his behaviour and the CS assured me not to go anywhere as the prior complaint raised against him.He will for sure come to your door.
Delivery agent again called me and I said to him everything conversation with CS but still he refused to deliver.
He said that "If you need your product come to me otherwise I'm gonne return to seller.
This is the not first time happened to me, whatever I ordered it get cancelled due to that delivery agaent but in the app it showing my address is eligible for delivery.
I had raised many complaints to CS but no use as they say same drama dialogue, for sure it will deliver, we are raised a complaint against the delivery agent we are closely following up your issue
As they aren't able to deliver my product and I spent much time of mine about this which is most valuable to me.
And felt anger, depression, deceiving a consumer and even lost a faith, even my health is not supported due to this tension.
I'm enclosing the ticket numbers below.
62181678
659545

I ordered from Amazon order id:[protected] and I received only box main sunglass is missing in box. Price of product is 3469/- please I request you please give me my money back

Sir mane ek (renewed) Samsung Galaxy f41 Black colour ka oder kiya tha Jo mujhe 2 August 2022 ko Blue Colour ka mila or damage mila hai or Screen bhi fuli hui hai mane Amazon Customer walo se call kiya to Unhone meri Return laga di or mere pass Return laga dege ke bad mere pass 2 din Company ki or se msg Aaya hai ki Aaj Aapka Oder Delivery lene aayega fir Aaj 6 din se mere pass Delivery boy pickup lene nhi aa rha hai or Jo msg aata hai Unke delivery boy ke number hai us pr mane call kiya tab Delivery boy ne mere ko kaha ki Tumhe jaha sikayat karni hai kro me ye oder Return le kr nhi jauga mere pass Amazon Se Pickup lene ke msg bhi aate hai Your AMAZON package with AWB [protected] will be picked today by agent [protected] - Delhivery

Sir,
Iam hafeez, iam a student, still studying sir. Some one who message me that the online money make you want to save the orders hee said. I isssint listen to his words sir but he was message me again and agin sir so i tried sir. But i lose money sir 6000it freezed sir, hee would not unlocking amount sir, what I want to do not understanding sir,
So please sir take action please, they are playing with people sir who are poor or middle range family sir, please take action over that.
I hope you may take action and recover soon money which is freezed.
Thank you.

Dear sir/mam,
I have recieved a 14 digit coded gift card of Rs. 3000. But I am not able to redeem it as it says that i need 16 digit code to redeem.. I feel like cheated.. Please Help me..

Thankyou!

I had purchased Nykaa gift card worth of 1000 Rs at Amazon on 31st July 2022 and order no at Amazon[protected] and iam unable to redeem the gift card at Nykaa stores and iam getting invalid gift card error and i spoke to Nykaa and they replied that they dont sell gift card at amazon and i contacted Amazon multiple times and all they say they are not able to help and they cannot cancel the gift card. I have attached order confirmation...

I bought mobile from amazon in Bengaluru. But due to charging issue i want to return to this product. I have complained to costumer care regarding this issue and they said provide technician at 6 august 2022. But 6 august technician called me for Lucknow location.
Then I called customer care again for this issue and said please provide me technician at Varanasi location and they said ok.
Now I am at Varanasi location they are saying that we will return mobile only Bengaluru location.

I ordered the item from amazon and they sent the different item. When i asked for the refund and they took my item and not they are saying they cant give the refund. Help me

I have prebooked the device and yet people just casually buying the same product after 4 days post pre booking are getting a quicker delivery date.

I spoke to customer service yesterday 8th and was given confirmation that I will receive it by 9Pm on 8th. .that did not happen and I've suffered heavy loss
And today morning 9th when spoke to customer service they were sarcastic the supervisor even told me to cancel the order but refund will be initiated after the status of the delivery is not ready to be dispatched (which it has been for 2 days )

Extremely rude and sarcastic behaviour. I'm a member of OnePlus Red cable Pro community and they will hear about it formally . So will consumer protection

I ordered some product from an online shopping, then I returned it, then the money came back from the company from which the product was ordered, but my account is not showing the entry of money.

I ordered Mobile from Amazon but he sended faulted mobile phone and now he is not respond properly and not give refunds I request please do something

Your return pickup is scheduled for Aug 1 7-7p.m. the carrier for this pick-up did not contacted me & updated the status as return pick up verification failed . Please arrange ti reschedule for return pickup & refund my money.

I ordered a phone on sale with an exchange offer on Amazon on 5-Aug-22. They claimed on their website that it will be delivered in 1 day, i.e. 6-Aug-22.
It was a prepaid order. The phone was priced at INR 50, 099 and after discounts and exchange, it costed me a little more than INR 27.000

The product was shipped by the seller on 6th morning and it was out for delivery. The delivery agent did not reach my location and marked the status as delivery attempted, WITHOUT ACTUALLY ATTEMPTING IT. I called customer service multiple times and was given the assurance that there might be some issue with the system, it doesn't generally happen, and we will get in touch with our logistics / delivery team and ensure the delivery happens by tomorrow, i.e. 7-Aug-22.

I understood that there might be an issue. The same drama with delivery and the customer service team happened the next day as well. And the next day as well i.e. 7th Aug and 8th Aug. Infact, the delivery agent, after I was calling him about 100 times a day, he picked up the call on the 8th of Aug and told me he has my package and will be delivered to you later in the evening.
However, he never came. The CS team and escalation team said we are closing observing your order, raised complaints and an action will be taken, and our priority is your delivery so be assured that it will be delivered asap. ALL LIES.
Then, late in the night, at around 12, the order was marked as return to seller. Remember, it is a prepaid order along with an exchange for a phone which I am already using. I had deleted all the data from it already since it was supposed to reach in a day. So, when the order was marked as return to seller, I called up CS team again, and they again assured me (in order to avoid my call I am assuming) that it will reach by tomorrow. Lies and lies on my face. I hope the call recording is there and you can take action on that.

Now, instead of reshipping it, they are asking me to place the order again, before the refund has even been initiated. The website still says 1-day delivery to which I am really skeptical about.

I had been in conversation with customer service for more than 6 hours in total which has caused a lot of mental anxiety and harassment to me. Their lies have bothered me a lot since I was being polite and trying to understand the root cause of the issue.

I have ordered "ASUS ROG Strix G17 (2022) gaming laptop" from Amazon India seller "World of Ninja" which cost two lakh five thousand rupees and I received completely different laptop from Amazon India seller which cost fifty thousand rupees. I have tried for its return for around 5-6 times till now but every next day of creating a return the return gets cancelled automatically without my consent, tried connecting with customer care also for multiple times but this haven't solved my problem.

This is the link of laptop i ordered
https://www.amazon.in/gp/product/B0B3DPGJJ3/ref=ppx_yo_dt_b_asin_title_o00_s00?i...⇄