Amazon India Complaints & Reviews

Dear Sir,
I have ordered an item and its not delivered to me and returned to seller and i have been promised by your customer care executive that your full refund is issued and you will receive the amount in your bank in 3-5 days and in amazon pay balance within 2-4 hours and 48 hours passed but i still didn't recd the amazon pay balance refund i have tried so many times to reach u but no one is helping me kindly look into this matter.

I have been issued a refund of total of 12502.98
Your refund is being credited as follows:

Visa Credit Card [ending with 3910]: Rs.11, 252.92
POA: Rs.1, 250.06

i have been promised that 1250.06 rs is being credited to my amazon pay balance within 24 hours

as i know that this is bank discount but if i didn't recd it then how can i place new order with the refunded amount so your executive agreed to that and promised me to give 1250.06 rs in my amazon pay balance

i have also attached recording of customer care executive with me

I have placed an order for water purifier on 23rd july . But received different purifier than i ordered . Customer care execute asked three days time for the investigation and on August 1st said that was the fault from seller and assured a replacement in 3 days . Waited till August 8th ( 8 days ) and use to get out for delivery messages daily but never recived replacement product .Then the customer executive said go for a refund we will arrange pickup for the product and cancel the replacement one .Then from last 6 days I used get pickup scheduled message daily no pick up has done till August 14th .Now again pickup scheduled for August 15 th . Seems like they are playing with the customers . Sent 4 to 5 hours till now calling customer care itself . Worst experience with amazon .
Order Id[protected]

Hi

I have placed an order on Cred which has been shipped through Amazon Transport Service.

The order marked as delivered but it was not delivered to me nor any person at my home.

When I contacted ATS they simply reply that it was delivered and check with neighbour. I have asked all neighbour but it was never delivered by ATS.

When I asked for delivery of proof, ATS denied to provide any proof of delivery.

This is a very fraud by ATS to mark the order delivered without delivering it to customer.

Please have a look on my issue.

ATS tracking number is[protected]

I have ordered LD LUCIDO decore food grade set of 6 piece which is deliver on 28 July bt I open it 14 Aug due to physical illness bt when I open pack I notice that pack is different from orderd so I request Amazon plz replace it and send me right order

My order of Airtel 4g hotspot battry, ( Order no.[protected], Delivery person not came at delivery address to deliver the package and returned my package stating OTP not avelable ( As per procedure delivery person should come at delivery location in person and deliver the package after confirming OTP ) How come delivery person returned my package without coming at delivery location stating OTP not avelable ...Pl do look in to the matter and strict action needed to be taken against such type of delivery person to maintain the amezon reputation and customer satisfaction.

I have purchased electronic product costing Rs 6000. The product name is Portronis DASH 40W Bluetooth karoake speaker.
I recd the product on 6-8-2022 and on 8-8-2022, I have booked the complaint to return and refund as it is not working.
Since then I have launched three complaints but neither my product is pickup nor I have received refund.
Everytime, the complaint is cancelled without visiting my home or calling me.
This harrassment has created negativity and affected my office work.

Sir,
I have noticed an unauthorized debit @Rs, .818.93 from my PNB account on dated[protected] with a reference no-
ACH RTN-CTRAZORPAY, dated[protected]. Pl. refund the unauthorized debited amount in my PNB account .
RajivChauhan
[protected]

Bought a headset for my iPhone sold by Appario Retail Private Ltd. Didn't open it when I received it as I was busy. Opened after a week and was shocked to see that not even able to pair it to my iPhone and no options to return it.
I need it to be returned or replaced. else will abandon amazon for ever.

Sir
I have purchased a nokia Mobile phone. on 30/07/2022 (model 150 cyan ). After one week the returned date is over the charger is not working properly.

I purchased a mobile set details Redmi note 10 pro
from amazon for rs. 16000/-
with details:-

Order Number:[protected]
Invoice No. BOM7-296968
Order Date:- 28.07.2022

Amazon India Seller details:-
Darshita Aashiyana Pvt Ltd
*
Building No. 5, BGR Warehousing Complex,
Near Shiv Sagar Hotel, Village Vahuli, Bhiwandi,
Thane
BHIWANDI, MAHARASHTRA, 421302
IN

PAN No: AAFCD6883Q
GST Registration No: 27AAFCD6883Q1ZQ

Incident:- the product i recevied is of different brand & broken glass & not working. then i did complaint for returning this. but after somedays message showing return window closed so item will not be return.

plz resolve this .

Please refer to the above order which was scheduled to be delivered on 11.08.2022 by 9 PM

As we are pre-occupaied on the evening I called up Amazon customer Service and briefed Madam Jhyoti that after 6PM we will not be able to take the delivery and reschedule the same on 12.08.2022.
She assured that the delivery will be made within 6.00 pm on 11.08.2022 and will call me before 5.00 PM for deliver confirmation.
However, no one called from AMAZON
At about 7:47 PM I received a notification that the parcel will be delivered today (11.08.2022) by 9 PM and provided me a contatct no Amazon delivery.
I called 13 times but everytime the delivery man discnnected the line. (why Amazon share a telephone no, if the customer cannot use it)
After 20 minutes a call came from Amazon Delivery (the call initiated not from our campus but from some plase else as i checked our premise in-out data from MYGATE wihich issues a notification to me for my visitor)
He tried to convince us that we should take the delivery today or cancel the order which we vehemently oppose. He then abuse my wife and me and after a long conversation cancelled the order by himself. We just requested him to deliver the parcel next day.
I lost the chance to get the item at a discounted price.
The delivery person posted REFUSED parcel in his comment to Amazon when he was not present at my door not even in my campus.
Requesting Amazon to see this desperate and misleading delevery person harassing the customes.

SIR
Mera Nam Sudipto Baidya, Indian Bank ke Ac Se amazon ki madhyam College Admition fee dia tha Fee rs 1800, mera Ac se paisha Kat lia leking Admition fee Resive Nehi huaa fild ho gia, Mera Paisa Refund nahi aia he, TRANSACTION ID :- HDFE498B3ECD11149FC9F1AE38CC06E3199
BANK REFERENCE ID[protected],

8 days ago, I received this order #[protected] with product Zotac Magnus ONE ECM53060C Mini PC which I found out both CPU & GPU missing and inside product box was unsealed. I was shocked as the product amount is high around 60k. Then I immediately contacted customer support, they replied that they will investigate and the investigation team will contact me. After 2 days they said that they have investigated and my product will be picked up next day and refund will be done in 2 days. But, it's been more than 5 days since the product has been picked up and there is no status updates. Everyday, customer support said that it should reaches to them today and all. I have whole product unboxing video & all communication recorded as proof. I found that this scam is going on in Amazon. I have gone through product reviews and other buyers also have complaints about the same. Now I have to pay the EMI for the product as they are not refunding for it. I am attaching the pics which can clearly show those missing parts. I will upload the unboxing video soon in youtube channels. Never going to buy bigger products anymore from Amazon and suggest others also not to.

I ordered JBL blue tooth speaker, I paid money rs 1399 on Amazon side, but I didn't not received product

Kindly do the needful
Mahendra Singh

Damaged product (Zebronics smart watch)deliver, when asked for replacement they send new product but at door step they denied to replace due to rate change.

Have purchased IQOO neo6 on 10 aug 2022 having order id[protected] with offer of old phone exchange and for your kind information seller name is darshita etel . I was browsing amazon for another order but found that my current order has been cancelled by mentioning the reason that exchange device verification is failed, the comic part is no delivery agent even called me or messaged me so how they did verified my exchange device.. They lied and cancelled my order . Such scams are happening in Amazon india and they are torturing people.

Consumer Said he was bought an smart Phone from amozon but when order come to consumer door he found the box was empty kindly please resolve problem.

Consumer Name: Vishal Patel, Zora faliyu, Roswad, Sub.Dist. Mandavi, Dist. Surat.-394170

Mobile phone details: iQOO vivo Z5 5G (Mystic Space, 8GM RAM, 128GB)
B07WJV5KPL (IQOZ5-MSPC-8+128GB)
HSN: 851712 Total Rs. 18, 990/- (Rupees Eighteen Thousand Nine Hundred and Ninety Full) paid but not yet received the product
Invoice No.: BOM5-209002,
Invoice Details: MH –BOM5-[protected]-2223
Invoice Date: 24.07.2022

I ORDERED A LAPTOP BAG ON[protected] FROM MY COMPANY ACCOUNT. AS QUATILTY ISSUE, I raised a return request that has to be picked up on 1 august 2022. but its more than 12 days, not get any call or msg for the same. i also request in customer care on 9 august 2022 they assured me that it will be picked up with in 48 hours. and still not done.

now today i called 10 times to amazon customer care center, now they are saying that no details are here.

order number[protected]
Shipping Address : Unit no 49, first floor, m2k corporate park, mayfield garden, n block, sector - 51, gurugram, haryana - 122003
contact no [protected].

Dear sir
I ordered the below item from amazon but we have not received it and its status is showing delivery done.

Order ID[protected]

This is a computer generated document

Ambrane Unbreakable 3A Fast Charging Braided Type C Cable -1.5 Meter (RCT15 (A), Black) Supports QC 2.0/3.0 Charging

B098N56PVG

Sir/Madam
I have booked three cotton pyjamas on[protected] and prepaid Rs. 1, 197/-. Items are not yet received. But it's shown as delivered already on Wednesday. Kindly arrange to solve the issue.