Amazon India Complaints & Reviews

I purchased LG Ultragear QHD (32 inch / 80 cm) 165 Hz 1ms, Nvidia G-Sync Compatible, FreeSync Premium, HDR 10, HDMI, Tilt, Height, Pivot Stand, VA Panel Gaming Monitor (32GN650) on 7/26/2022. We are not able to see the monitor more than 2 to 5 mins. We are not satisfied with the product asked for refund as per the policy and they have not sent the technicians as well. The customer care executive are not responding properly. They are responding lethargically. Called more than 10 times, put on hold and disconnecting the calls. The main concern for me is service. Literally I got cheated by Amazon. They are putting on mute and they are not listening my concern. We asked for technician they dint send the technician. Simply saying this product doesnt have return and replacement policy. But while purchasing the product it is mentioned as return is possible in 7 days.

Complaint ID#[protected]. I raised a complaint which was never resolved by Amazon so called customer service. I had to return a shirt, so the pick up guy came and picked up a different shirt from other vendor due to a mix up. And when I called the exchange was never arranged and I was told that as the picked up shirt was wrong so it was disposed so I will never be able to get my return. Finally amazon kept my personal item and also didn't arranged return of their faulty shirt.

I ordered a iPhone 13 pro back cover through amazon on 16th July, 2022 for Rs. 1699. I received a wrong product against this. I received a iPhone 8Plus back cover. Immediately after receiving the product I complaint against the same and shared images of the wrong item. I called the customer service and she checked thoroughly all the details and she herself helped me with raising a refund against the wrong item and told me that I will get...

I bought a mobile from amazon, it got repaired with in 6 months o[censored]sage, As I approached the service centre to get it repaired they rejected the warranty as IMEI number in the mobile and the invoice provided by Amazon is not matching. I raised the issue with Amazon and waiting since 1 month but the issue is not resolved.

I ordered from Amazon for Flipfop boy on 5th July 2022 but instead of Shoefly Multicolor they sent Defective Sus. Immediately after that, I made a return and refund request on 6th July and even after calling the customer service continuously, they still did not refund and did not take the product return. We should help about this.

Recently we have ordered Samsung 6.5 kg top load washing machine from amazon. Order details are:[protected] and the cost for the product is 13328 Indian rupees. It was ordered on 24th July and got delivered on 28th July. On the next day technician from Samsung cam and open the box then they found that the product is damaged. He suggest us to raise the replacement request.

When we were trying to replace the order from...

I have placed an ORDER #[protected] on 23-Jul-2022 during prime day sale for the item Borosil Jumbo sandwich maker for the special price and I have received the item on 26-Jul-22 and found that packing and product are received in damaged condition and hence I have requested for replacement in the Amazon portal along with evidences on the same day i.e 26-Jul-2022. While placing a replacement request I was contacted by the Amazon customer care and created a replacement ORDER #[protected] and stated that I will be receiving the product on 28-Jul-2022 which is today. Since I am going to get the replacement I was so excited and waited for the replacement to be received as a new product. Today 28-Jul-2022, an Amazon person came for the delivery at 10 PM IST and denied the delivery. He asked the reason for replacement, then I said the product was in damaged condition. That is why you are going to deliver a new product and take the damaged product. But the Amazon delivery agent had mentioned that he didn't have the privilege to take the damaged product due to verification being enabled in the replacement process which is why he did not deliver the replacement and went off. He also mentioned that if verification is not there he would have taken it. I don't really understand what is happening. First of all, why did the Amazon seller deliver the damaged product to me? when it comes to replacement, why did the Amazon agent deny the product delivery? What is this nonsense? As a customer, I will go for the replacement when the product is not delivered in good condition or due to product quality issues or due to incorrect production description or due to delivery of wrong items or missing parts etc. Otherwise who will be the replacement after waiting for a certain amount of time from the date of order placed.

The following mistakes made by Amazon
Delivered damaged and used product to me
After providing the proper justification with evidence amazon team did not place the replacement order with proper instructions while product is in replacement grace period.
Amazon's delivery agent product delivery denial.
Product damage is damage. What is wrong there? While placing the replacement order, customer care person Tanu sree knows that I have got a damaged product from the Amazon seller so, in that background only Tanusree raised replacement as per the replacement eligibility criteria. I don't know why the replacement process is complicated. If the process is so critical then customer care should have taken proper care while placing an order. hmm

If Amazon has a policy for not accepting the pickup for damaged items then why will the Amazon seller deliver the damaged products. It is Amazon's responsibility to take complete ownership to provide the replacement.

When I contacted Amazon customer care, customer care person Emild J mentioned that he can process the refund. In fact, I have purchased the product after a long wait of 15 days ( prime day deals to come) during the prime day sale at a special price with amazon pay cashback offer plus bank offer. If the refund is processed I am going to lose the time and money savings ( product price difference plus Amazon pay cashback) why should I bear the loss for the Amazon mistakes. I don't think it is a fair resolution and I can't accept it.

Literally I lost so much valuable time (many days) for this transaction. Please provide me with the product replacement or place a new order with zero value as courtesy of customer satisfaction.

Kind Regards

JHV Subrahmanyam

I've recently subscribed to Amazon Prime and ordered a bunch of product but faced a similar issue of the delivery agents not being punctual. Today I faced a similar problem as I had previously ordered a women's shoe (Order id :[protected] which was supposed to be delivered today by 9:00PM. But as usual the delivery agent not only rejected my call but also refused to call me. Although I got a confirmation on the application as well as in email that the product is delivered. This is insane as I did not get it and its falsely confirmed by the agent. This is very disappointing as people are paying lot of money for prime membership but witnessing this kind of service from #Amazon

NAME OF THE COMPANY - AMAZON Product/Service Type-Ear Buds Bluetooth Order No/Transaction id[protected] Date of Purchase/transaction[protected] Amount paid-1300/- Reg Mobile no-[protected] Reg email [protected]@gmail.com Present status-Consumer ordered from Amazon Air Birds Delivered to consumer but defective product delivered but product replacement not provided consumer wants to refund

I placed an order on 7th July 2022 for the product “STIHL GTA 26 Battery Operated Handheld Pruner/Guide Bar, 4 Inch” on Amazon.in. The order Number is[protected]. In this connection, please look into the following points for a favorable action and solution:-

(a) As per the procurement procedure in Amazon.in, I already pre-paid Rs.15000.00 the value of the above-mentioned item to be delivered to my address in Nagaland State through Net Banking.

(b) However, the item was marked as COD (Cash on Delivery) when it reached my address.

(c) The courier (DELHIVERY Couriers) company will not hand over the item to me unless I pay Rs.15000.00 again.

(d) Why should I pay the double the amount for the item that I have already pre-paid through Net Banking?

(e) I have contacted the customer care of amazon.in several times for rectification but no action had been taken. Today[protected] the Courier Office informed me that they have already returned the parcel.

(f) Now amazon.in is not allowing me to initiate a refund of the Rs. 15000.00 that I had already paid for the item. I am apprehensive that I lost the amount I had already paid.

I have ordered a pair of shoes from amazon with order no.[protected] and it was delivered on 22/07/2022. I see that box was empty so I contacted amazon customer service and they told me to wait for 5 days. After 5 days, they say, they can’t me with this and cut the call. Since that incident, I’m calling them everyday and same thing happens every-time. They started ignoring me now. This is worst online shopping experience I’ve ever had. I may not use or recommend amazon from now on.

I was using Amazon from last 5 years but now realise Amazon is not that much trust worthy what i was thinking i have purchased a Duracell from Amazon showing mrp of 475 on that 20% discount offering and i have get the product with mrp 400/- after complaints the Amazon executive saying we can't help you out on this .
Let me know if Amazon portal or vendor showing wrong mrp is this not a fraud from my side the Amazon is fooling customers nothing else.
Amazon is a fraud

Hi, I have purchased Amazon Basic AC from Amazon on 30th June 2022 and it got delivered on 2nd July 2022. A technician visited my place and installed it on 4th July 2022. This AC worked perfectly fine and I was happy with the performance. But suddenly it stopped working and I logged a complaint for warranty services on 15th July 2022.
A visit of technician was scheduled on 18th July 2022. However, without visit, technician has marked...

I ordered a 32'' eairtec TV from Amazon, on 18may2022 Order no:[protected]. I received TV with a screen display defect, so i applied for replacement. The original TV got picked by Amazon, but replacement never arrived . So i cancelled the replacement request and asked the support to refund me. Support said ok, i got the confirmation. But as on today even after 3 months i did not received the refund.

I ordered a Logitech G502 mouse for Rs.3795..order id[protected]). I opened the parcel and saw the box was damaged and cheap tape was applied on it to close it. Then i opened the box and saw that the mouse was used, it had fingerprints and scratches on it, also the serial number of mouse was different from the serial number on bill and box. I am really upset this time with amazon. I am ordering products from amazon from last 4 years. And my return rate is max 0.5%.
I want my problem to be resolved. I want replacement or refund for my order.

I have 6month warranty on RO now they are not providing me the same.RO not working. They are harassing me from last 1month. Company is fake.

Scam of Recharge need to withdraw but they aim to recharge another 2, 700 amount.

Dear Sir I have paid Rs 919.30 for purchasing of 3 T-Shirt and Lakme Podwer using internet banking with payment Transaction reference no: [protected]IGAOAFGSC1 on 27th July 2022 at 05.10 pm but my order has not yet been placed on my Amazon Account (mobile number [protected] and email Id [protected]@gmail.com), Please let me know why my order was not placed.

Please refer below transaction details from State bank of India
Date 27th July 2022
Narration: TO TRANSFER INB Amazon Seller Services Pv ASSPL Payments
Ref. No: [protected]IGAOAFGSC1
Debit: Rs 919.30

Amazon fresh is selling items above the MRP of the product.
The discounts shown on the grocery items appear in the website as well as in the cart but i was charged above MRP and the discount was also removed from the bill at the time of checkout for payment.
No response from the customer service either in the last 24 hours after putting in the complaint.

I ordered glasses for my eyes from amazon a few days ago, due to which I noticed some shortcomings So I lodged a complaint on Amazon to get him returned, in which no action has been taken till now the Glasses are loose from their frames .I request you to solve my probecam.
Thanks