Amazon India Complaints & Reviews

Hello -

I ordered a mobile (Samsung Galaxy S20 FE 5G) on 8th Aug during Amazon sale which was committed to deliver on 12th Aug.

Today, on 16th Aug i realized, Amazon cancelled my order automatically and initiated money return.

Amazon said sorry to me for mistake and suggested to order again from website.

my Concern : Same mobile costing me 10, 000 more on amazon, and the mistake is by Amazon, why should consumer bear this cost.

ORDER # [protected]
my amazon mobile number : [protected]
my email: [protected]@gmail.com

I applied for return and it is coming as return verification failed but no one came at home.

IS amazon trying to play with customer

Hi,

Amazon India recently was promoting samsung home appliances by giving 5% cashback on the second samsung applicance purchased 10 days after the purchase of the first samsung home appliance . accordingly, I purchased the samsung refrigerator on 5th july. I collected amazon's partner offer and then placed an order for samsung washine machine on 19th july ie after 14 days gap. They were supposed to refund 5% cashback. But till now, I haven't received any amount from them. I even tweeted in twitter. But they have chosen to ignore. Please help.

How to Contact Amazon Customer Service @ Pissed Consumer Help Page https://help-center.pissedconsumer.com

My Amazon order no.:[protected] which was supposed to be delivered on the next day 14th aug under my Prime subscription. Which has not been delivered and it's the third order in which I'm facing the same kind of issue.
Even writing email to customer Support and Company CEO isn't any use. Even calling customer care multiple times and having conservation through chat also wasn't of any use and they are not even aware about basic process knowledge.It has really become a joke now. No one is able to tell me what exactly is going on with my order. Prime subscription is really a joke now.
Earlier I was promised by the Amazon Executive Customer Relation team that such incidents won't happen in the future with me, but within a week I faced the same issue with 2 of my orders. Yesterday I was promised by customer service executive that i would be receiving call from Customer excutive relation within 24hrs and still haven't got any update and when I reached them they said you will be receiving call from them when they are free. Amazon needs to improve their customer support executive.
If a Prime subscriber faces such issues then what will normal customers do? Please look into my issue and help me to get resolution.

I was delivered a vacuum cleaner it had been used. I have had a call from Amazon customer care (not appropriately named) on 4 occasions and they have failed to activate the return due to "software problems' I was promised a call back 2 days ago and I am still waiting. shocking service from the returns department the delivery department and of course the customer care department and probably the IT department. you deserve to go out of business how long will the rest of amazon support your substandard company

I am posting this because I recently have to face a fraud by the Amazon India. I bought a headphone from Amazon on 11th July 2022 and got delivered on 16th July 2022 after which I applied for a replacement on 22nd July 2022 which I received on 26th July 2022. The price of the headphones was ₹7999. After requesting a refund for the product, the item was picked up by Amazon executive on 1st August 2022 and the pickup boy confirmed that the content of the item was full and original as per the item was received and the serial number was also the same. When the item was reached at Amazon hub they e-mailed me that the item they received is incorrect as the serial number is incorrect and told me to send the right product to them. I told them that I don’t have any product they are talking about because I already sent the product bace to them. So they declined the refund and now are not giving that product back or the refund. Please help me to solve this problem.

I bought a couple of gold earrings from Amazon. It was returnable items, but Amazon is cheating me since last 15 days. Their pickup person is not showing up and if I reach out to their customer care they raise a pickup request on a future date and when the pickup time comes, status is simply changed as “pickup failed’, ‘package not ready’ etc. This is happening over last 5 pickup requests and no help in sight.

Amazon is clearly cheating my money as it’s not coming for pickup and hence not refunding. Is there any option to deal with this cheater?

Iam using amazon paylater, and i have due in there in july rs 8000, and paid by manually through my debit card. & 1779 rs paid in advaced. because of network issue.. and also i get a mail from idfc bank and amazon like thankyou for payment like that... when i called customer care.. they told me.. advanced amount of rs 1779 will adju t in august pay later dues, but this month did not adjust the amount.. amazon heated 1779 of mine, ,
mail [protected]@gmail.com

The above mentioned product (Acer EK220Q 54.61cm Full HD VA Panel Backlit LED Monitor) was purchased from Amazon India on August 6th, 2022 and delivered on August 9th, 2022.

The item was defective and registered for return and replacement. The amazon agents attempted on August 12, 2022; read the serial number on the product wrong and cancelled the replacement due to failed verification.

I tried contacting them after this incident there was no further update on this matter and scammed.

The verification no. of the product is attached below: (1) Cover label
(2) Monitor label (3) screenshot of cancellation of pickup.

I'm submitting this complaint about Amazon India return and replacement failure to your kind consideration.

I Had Ordered MuscleTech Nitrotech Whey Protein Powder, Order No:[protected]. Ordered Date:30th July, 2022.
Item Received Date:05th August, 2022.
Item Return Intiated Date:06th August, 2022. 1st Item Pickup Date: 08th August, 2022. Without Calling Or Informing Me They Are Cancelled Pickup Request, So Me Called The Amazon CC They Again Intiated Pickup Request (2nd Time) 14th August, 2022 Again They Cancaled Item Pickup Request Without Calling Me. Again Me Called To Amzon India CC. Theis CC Team Not Have Any Knowledge and They Not Have Any Update About Pickup Agents Details. Only CC Person Says We Will Again Initiated Pickup Request. Ans Amazon India CC Person Giving Fake Update and Promises. Worst and Very Poor Support From Amzon CC Team.

I have recharged of 899Rs for Jio number on 21.07.2022 through Myjio App using AmazonPay as Payment method. The recharge got failed in myjio app but the Amazonpay deducted the balance and not refunding me till date. I also tried to call the customer executive but they told me that it was not their fault. I also contacted Jiocare they said talk to wallet issuer for details. Previously the transaction history of Amazonpay showing other transaction number as failed then suddenly changed the transaction number and marked as success. Please help.

Dear Sir,
I have ordered an item and its not delivered to me and returned to seller and i have been promised by your customer care executive that your full refund is issued and you will receive the amount in your bank in 3-5 days and in amazon pay balance within 2-4 hours and 48 hours passed but i still didn't recd the amazon pay balance refund i have tried so many times to reach u but no one is helping me kindly look into this matter.

I have been issued a refund of total of 12502.98
Your refund is being credited as follows:

Visa Credit Card [ending with 3910]: Rs.11, 252.92
POA: Rs.1, 250.06

i have been promised that 1250.06 rs is being credited to my amazon pay balance within 24 hours

as i know that this is bank discount but if i didn't recd it then how can i place new order with the refunded amount so your executive agreed to that and promised me to give 1250.06 rs in my amazon pay balance

i have also attached recording of customer care executive with me

I have placed an order for water purifier on 23rd july . But received different purifier than i ordered . Customer care execute asked three days time for the investigation and on August 1st said that was the fault from seller and assured a replacement in 3 days . Waited till August 8th ( 8 days ) and use to get out for delivery messages daily but never recived replacement product .Then the customer executive said go for a refund we will arrange pickup for the product and cancel the replacement one .Then from last 6 days I used get pickup scheduled message daily no pick up has done till August 14th .Now again pickup scheduled for August 15 th . Seems like they are playing with the customers . Sent 4 to 5 hours till now calling customer care itself . Worst experience with amazon .
Order Id[protected]

Hi

I have placed an order on Cred which has been shipped through Amazon Transport Service.

The order marked as delivered but it was not delivered to me nor any person at my home.

When I contacted ATS they simply reply that it was delivered and check with neighbour. I have asked all neighbour but it was never delivered by ATS.

When I asked for delivery of proof, ATS denied to provide any proof of delivery.

This is a very fraud by ATS to mark the order delivered without delivering it to customer.

Please have a look on my issue.

ATS tracking number is[protected]

I have ordered LD LUCIDO decore food grade set of 6 piece which is deliver on 28 July bt I open it 14 Aug due to physical illness bt when I open pack I notice that pack is different from orderd so I request Amazon plz replace it and send me right order

My order of Airtel 4g hotspot battry, ( Order no.[protected], Delivery person not came at delivery address to deliver the package and returned my package stating OTP not avelable ( As per procedure delivery person should come at delivery location in person and deliver the package after confirming OTP ) How come delivery person returned my package without coming at delivery location stating OTP not avelable ...Pl do look in to the matter and strict action needed to be taken against such type of delivery person to maintain the amezon reputation and customer satisfaction.

I have purchased electronic product costing Rs 6000. The product name is Portronis DASH 40W Bluetooth karoake speaker.
I recd the product on 6-8-2022 and on 8-8-2022, I have booked the complaint to return and refund as it is not working.
Since then I have launched three complaints but neither my product is pickup nor I have received refund.
Everytime, the complaint is cancelled without visiting my home or calling me.
This harrassment has created negativity and affected my office work.

Sir,
I have noticed an unauthorized debit @Rs, .818.93 from my PNB account on dated[protected] with a reference no-
ACH RTN-CTRAZORPAY, dated[protected]. Pl. refund the unauthorized debited amount in my PNB account .
RajivChauhan
[protected]

Bought a headset for my iPhone sold by Appario Retail Private Ltd. Didn't open it when I received it as I was busy. Opened after a week and was shocked to see that not even able to pair it to my iPhone and no options to return it.
I need it to be returned or replaced. else will abandon amazon for ever.