Amazon India Complaints & Reviews

Consumer Said he was bought an smart Phone from amozon but when order come to consumer door he found the box was empty kindly please resolve problem.

Consumer Name: Vishal Patel, Zora faliyu, Roswad, Sub.Dist. Mandavi, Dist. Surat.-394170

Mobile phone details: iQOO vivo Z5 5G (Mystic Space, 8GM RAM, 128GB)
B07WJV5KPL (IQOZ5-MSPC-8+128GB)
HSN: 851712 Total Rs. 18, 990/- (Rupees Eighteen Thousand Nine Hundred and Ninety Full) paid but not yet received the product
Invoice No.: BOM5-209002,
Invoice Details: MH –BOM5-[protected]-2223
Invoice Date: 24.07.2022

I ORDERED A LAPTOP BAG ON[protected] FROM MY COMPANY ACCOUNT. AS QUATILTY ISSUE, I raised a return request that has to be picked up on 1 august 2022. but its more than 12 days, not get any call or msg for the same. i also request in customer care on 9 august 2022 they assured me that it will be picked up with in 48 hours. and still not done.

now today i called 10 times to amazon customer care center, now they are saying that no details are here.

order number[protected]
Shipping Address : Unit no 49, first floor, m2k corporate park, mayfield garden, n block, sector - 51, gurugram, haryana - 122003
contact no [protected].

Dear sir
I ordered the below item from amazon but we have not received it and its status is showing delivery done.

Order ID[protected]

This is a computer generated document

Ambrane Unbreakable 3A Fast Charging Braided Type C Cable -1.5 Meter (RCT15 (A), Black) Supports QC 2.0/3.0 Charging

B098N56PVG

Sir/Madam
I have booked three cotton pyjamas on[protected] and prepaid Rs. 1, 197/-. Items are not yet received. But it's shown as delivered already on Wednesday. Kindly arrange to solve the issue.

I order earbuds of worth 2500 from amazon. Then i return it. After successful return seller refuse to provide refund. He said that i return different product. How can i do that as courier person verify it at time of pickup. This seller is doing scam with customer. After contacting amazon support they said that they can't do anything.Please 🙏 solve my issue .
My order id[protected]
My email [protected]@gmail.com
Contact [protected]
Thanks
Sanjay

My name is ashok kumar meena. BOB saving account transaction debit date 07 October 2019, payment method Rupay debit card ending in 4132 i had Ordered a product of Rs. 39999 form Amazon and i returned the product. And on 28 May 2020 Amazon initiated the refund to my account. But i still didn't get the money in my account. Amazon send this reference number
(1CW7MJL60000K19YXRDS)
And they told to me to contact bank so kindly responded to tha complain, it's very urgent.
My Account number - [protected]
Address -Kherli saiyad mia
alwar
Branch name - Goondpur
Contact no [protected]

I ordered a Lime sets of 2 solids Chinese band collar t-shirts for Rs. 549 on 11.07.2022 by cash on delivery and then I returned my order after receiving it because of some reasons and they initiate my refund but didn't recieved in my bank account till yet. I talk both to bank and Amazon customer care but it didn't work.
Kindly please help me in getting my refund.
Refund reference number[protected]

Order #[protected]
Placed on Friday, July, 22, 2022

I did not cancel my order.
I received an email as such.
I want my product back.

Rrn--hsbcn[protected]

acc - [protected]
name - mahesh chand saini
mob - [protected]

payment not recive

Name: Amit Kumar Dora
Tracking id:[protected]

Hi Sir/mam,

On 6th Aug 2022, I ordered a Samsung note 9 and I received it on the next day itself but when I opened the box some accessories were missing from the box. Within half an hour I requested to return the product as the product didn't have all the accessories. Fast forward to today I.e on 12th Aug 2022 I got a call from an Amazon delivery guy and when I went out to replace my return product with a new one I was surprised that inside the box all parts were missing like the phone and all the accessories and surprisingly inside the box I found 2 soap inside it and all the price tag, emo details were removed. In addition, to the above-mentioned issues, I would like to highlight that the delivery person was drunk and he was very much concerned about the phone price and whether is it a good phone. I am really afraid now to order anything from amazon. As a prime amazon customer, I am disappointed with your service. I want a refund as soon as possible. @amaon India pls don't break customer trust.

I had ordered 1g gold from Amazon and package was delivered on 6th August and when I opened package...found that item was missing & received empty box only.

Amazon has took 5 days but not provided replacement or refund of that product as of now.
Order ID: #[protected]

We bought sofa cover from Amazon and it didn't fit our sofa. When we wanted to return, Amazon agreed to refund us. Later on they said they can't refund and it's not eligible for return
We even received an email saying we will a refund
The product is not damaged or defective. It's not fiting our sofa so why is not eligible for return is beyond my understanding

Yesterday I've placed an order on amazon worth rs 2502.

Order I'd[protected]

Order delivery scheduled for 4-6pm today i.e. on 11 aug, 2022.

When delivery boy came to deliver the order, he forgot to keep more than half of the order.

When he tried to call more department, their mangaer deliberately said to him and me that items are out of stock currently. But in reality all the items are available till now on amazon to buy.

Now here, amazon is giving false information and providing bad services whenever I've order from more, because we I've no any option of store to select.
Still amazon backing up more store despite customer problems.

So I've a time from requested rider till 6pm for further action.

Surprisingly, when I tried to call him, his number is invalid.

So i had to go for customer care then, customer care asked me to wait for another 15 days so that they could investigate it further.

So i had to skipped that option too.

Finally i went for more customer care,
After calling their staff was totally rude, don't care about their customer at all. He said to me we have lots of delivery to be handled now. We can't help you further.

Now here again, it's the customer who has to face all such problems because big company like Amazon never fulfills customer demand.

Shame on you guys for disturbing a customer without any cause.

Moreover MORE STORE should be removed from Amazon so that customer will gets a better service and benefits.

Now due to this, I've lost money and time that's I've written my complaint here.

Even as of today, i cannot reorder same items at same rate.

So my Overall experience was horrible and disturbing where everyone talked to me rudely, and took my money for no reason.

So i request you to raise my problem so that I could get my full refund back. As i don't need their remaining order. As they have sent me only 900rs order out of 2500rs order.

Below I've attached all the required screenshot.

Note: Kindly Take Back Your Order And Refund The Money At Earliest.

Regards
Deepak
[protected]

Sir
I ordered a product from Amazon
And later canceled it
I paid by using jk bank debit card
The amount was Rs 2695
Usually it takes 4-5 days for refund
But i waited for 6 business days
Till now i didn't get my refund credited to my account
The amazon gave me a RRN75503722216017521557642
Please credit my refund to my account

I complaint to Amazon service about the Sahibganj Jharkhand Amazon Delivery Agent (service) about the bad behaviour and not delivering order/product to doorstep and cancelling the order without informing us and not even calling us so i want to complain against the delivery agent and the delivery boy as not delivering order for many months and also lying that we are about to deliver or something like that. I order some important things and i waited for 7-10daya but when it was about to deliver they just cancelled it themself. I wish Govt will take or Amazon will take some hard actions against them and today also two products they cancelled giving reason that external issue. Please help me out i request you

We've ordered 5 Step Ladder through Amazon, and I think that Amazon has routed the delivery service to Delihvery.com. As per the schedule, they should deliver the product to my home on 09-AUG-2022. But, they were telling that they could not reach my home as road is dirty, and truck cannot go. But, in fact, the road is very clear in front of our street. We have one car, and one two-wheeler where we use everyday through that route.

When we call the delivery boy on [protected], some other person is taking the control of that phone and he is scolding us using abusing words. I'm not sure whether he is in drunken mood. But, his terminology was so annoying where I cannot write here.

He was telling us to contact the customer care team if we really need the product. What do he mean by "if we really need the product?" Why do we order the product if we don't really need it? Who is he to shout on us? I want justice on this. I'm ready to go till anywhere to get this resolved. I think that Delhivery service management should give training to their employees and learn them on how to talk to customers.

I placed order for Redmi 9activ phone on 21st of July, 2022 and made payment using debit.
The Package was delivered to me on 27th of July but as I opened the package in front of the delivery boy there was no phone inside the box instead there were 4 Dettol Soaps in the phone box. I requested the delivery boy to take the parcel back but he refused as the delivery was made using OTP and he asked me to contact customer care.I immediately Opened Amazon App and made a Call Back Request and received callback at 12:45 from customer support and I shared the whole incident with them. They assured me that the matter will be looked upon and the investigation team will investigate and reply back within 5 days i.e on 2nd of August
As I was waiting for 5 days, there was no reply From Amazon, so on 2nd of August, I called customer support thrice and enquired about the status of my complaint but instead of providing solution to my problem, they told me that the investigation report has been recieved as negative and we cannot do anything . I told them how come the investigation is being done without consulting the delivery office and delivery agents who are witnesses to it. They disconnected my call several times. After that I visited the Local Amazon Delivery Office from where the parcel has been received and they confirmed that we were not consulted by any Amazon investigation Team and thus the investigation is completely wrong.
Then I contacted them again and again via email and phone and everytime they gave me the same reply that the product has been delivered properly so we cannot issue refund or replacement of the product.
I am fed up by their rude and irresponsible behaviour, so I decided to make legal complaint.

My bank SBI [protected] not recieved Amazon said already refunded your amount

I ordered a ssd worth 9498 rupees...with card discount got it around 8548 rupees..and i also had 250 cashback coupon which also applied...but after ordering..and paid upfront...they cancelled my automatically saying

"We canceled your order[protected] because it violates the terms of our Conditions o[censored]se agreement. We have noticed some unusual activity with your account with multiple refunds or replacements were requested...

I placed this order on 19/07/2022 and was to be delivered by 06/08/2022 but by today also it has not been delivered yet. Complaint has been registered many times but to of no avail. Your company is fraud.