Amazon India Complaints & Reviews

I ordered an item called "Dr. Smith's Two Seater Foldable Sofa cum Bed" on Amazon India. The seller is "Direct From Factory". and the product is "Fulfilled by Amazon". When the item arrived sometime around July last week, we decided that the product is not up to the mark. The reason is the material was not adequate. So I applied for a return since I can not afford to lose Rs. 5, 999/- on an item that is not up to the mark. The first pickup date was on 29th July 2022. As per rules, the pickup agent needs to contact me before coming over to collect my product. But, there was no phone call, and nobody turned up at my home to collect the product. So I decided to wait for one more day. But the next day, when I opened my Amazon app, I got a message saying "Pickup cancelled - Customer denied pickup". How can a customer deny pickup when nobody comes over to collect the product? I got worried since the return window elapses on 6th of August 2022, hence decided to call customer support. They said that my complaint has been escalated to higher authorities and rearranged a date for pickup. I waited another day and again, the item was not picked up and the app said "Customer denied pickup". This process happened for another two times. I called customer support again. They again told me that the complaint has been escalated to higherups and asked me to be patient. I was polite and agreed upon it. They rearranged another date for pickup. This time they assured me that my item will be picked up and I will get my refund. But again, nobody comes over and the process repeats. Next time I called, they said that they requested an advanced refund for the product as the return window will elapse on 6th of August. They stated that I would be getting my refund if the same process repeats again the next day (yes, they rearranged the pickup date again.), I would get my full refund and the product would be picked up at a later date. But again the next day, same thing happens. I called them up for the status of my advanced refund, since it was almost 6th August. They asked me to wait for 48 hours and that they escalated the issue to the higher authorities. After 48 hours, no update. My balance is still the same. The same process repeats 6-8 times. If the issue was escalated to the higherups 7 times already, why hasn't my problem been solved? After placing 4-5 advanced refund requests, my balance is still the same. Nobody picks the item up, I don't get my refund, nothing. And to pay necessary bills, that Rs. 5, 999/- is a very crucial amount of money for me. It has been 20 days since I placed my return request, and the product is still with me and I have no refund. They keep rearranging my pickup date and when I call the pickup agent, they say that they were not allotted to my address. There is no action being taken whatsoever. I have been polite with all the customer service agents but my problem just doesn't get solved. It doesn't matter if the problem is from the seller or the pickup agent or Amazon itself, but when it is an Amazon Fulfilled product, the responsibility should be taken and the issue should be solved ASAP. I have been using Amazon for more than 5 years now and this is by far the worst experience and the biggest disappointment that I've ever had. I want my refund as it is well within my right to demand my refund. It is well within the policy by Amazon. I hope the issue will be resolved ASAP and hope that this concern of mine is seen by Amazon. I request your good self to please look into the matter and consider my refund request as early as possible. Awaiting your favorable response. PFA... the original invoice of the product that I have bought.

Regards,
Ganesh Iyer (ACI)

Hi Team,
I have placed an order for amazon prime membereship with orderID "[protected]".
On that order, I am supposed to received a cash back of Rs 250 rupees as amazonpay rewards, but has not received yet.
Trying to connect with amazon customer care for couple of weeks, but no solution from their end. They have created 2 tickets, but no luck
Amazon is harrasing it's customers now a days.

Attching the screen-shot of the reward i have collected

I have ordered samsung mobile with above number on 5th and got it on 7th Aug 2022.
On 7th and on another day (I dont remember the date and do not have any proof of that ) I applied for return of the item on your portal.

On 13th Aug 2022 I again applied for return and exercised call back option. I got a call from [protected] at 10.35. am
The automatic voice spoke that the item will be returned and that I will get an sms regarding that. No sms came.

On 16.8.22, I again applied for call back option.
They told me that no online interaction w.r.t. return request exists on the system. and the return window exhausted on 15.8.22.

My request- Because I placed a call back and got a call from company within return time window, I need to retun the phone and get refund.

I had a problem with an order which i tried to resolve with customer care they were fooling me around and when i asked them for email or contact details of grievance officer or appellate authority they never provide.Turns out there is none.U cant get in touch with even a single amazon person and same people change name and talk to you by different person or different team...

I ordered a siwi charger from amazon which was found defective so i returned it.Refund amount was received by cheque.When the cheque is deposited in bank to clear, cheque couldnt be get clear and amazon executives answering that cheque was cleared

Order date

10-Aug-2022

Order #

[protected]

I purchased a lenovo all in one desktop from Amazon. However as the product was defective and the online lenovo team reinstalled the windows via remote access but the issue remained unresolved. So Amazon replaced the product. However the replaced product had the same defect. So then Amazon accepted to return the product and scheduled the return pick up for 14th of august. But no one turned up for pick up. So i called the Amazon people again and they informed that the courier company had cancelled the pick up so we are scheduling the pick up on 17th. Again pick up cancelled and rescheduled for 18th which is again cancelled. It has been 10 days sinch they are postponing the pick up and finally they will say that the last date for order return is over that is 19th of august. This is how we are being harassed by the hands of Amazon. Kindly help
Regards
Registered mob no- [protected]
Email [protected]@gmail
House no 179 sector 4 panchkula haryana 134112
Contact no
[protected]
[protected]

I have ordered a memory card for Rs.579 on 01/08/2022 and Item has to be delivered on 09/08/2022 and message also received saying that item is out for delivery but still I haven't received the item or refund amount. Details of order given below
Order date 01-Aug-2022
Order #[protected]
Order total 579.00 (1 item)
Tracking ID:[protected]

I return a product to amazon but didnot get the refund since 20 days of the return pickup and even I am not able to talk to customer care to talk about the refund

I ordered Samsung 192 L 3 star inverter Direct cool single door refrigerator of Rs. 15, 480 on 31 July 2022. I requested for return next day. It's been 15 days, pickup boy is not picking up the product and also not answering my calls. Customer service representative always ask me to wait for next 72 hours. Till now they have initiated 5 returns and still asking me wait for next 72 hours. Initially customer service representatives said that According to Amazon policy that if even after 3 return pickup is not done, Amazon initiates an advance refund. But now they are denying about this policy also. They are saying no such policy exist. Customer service also disconnects my call if ask them for assurity that this time pickup will be done and I will get my refund. Amazon has very poor return service for huge electronic items. I will never suggest anyone to buy huge electronics items from item.

Dear sir, i orderd a laptop on amzon. product name was " hp 288 g8 laptop 3k9u1pa" on 5 auguest 2022 and i recive the product 16 auguest 2022 but the product i recive was different and i was a recive a scrap laptop, the box was dell company and charger and manuals also missing. please help me as soon as possible.
my order id was "[protected]"
and product amount 26500/- rupees
Name: kartik kushwaha
mobile number : [protected]

Dear sir,
My self yogesh Upadhyay, I am informing to you that I have raised order of smart phone ( Model - IQOO Z6) on 14th Aug 2022 . Today I have received my order but I have found that mobile charger missing during unboxing .
I am not expecting this type of delivery from reputed brand, Kindly return my product & replaced with new order as early as possible .

Order number[protected]
Order date - 14.08.2022
shipping address - Yogesh upadhyay, House no.240/175, near Pathak cyber cafe, Mathura, Uttar pradesh, 281001

The seller delivered 22 pens whereas I prepaid for 25 pens. Fraud company.

Wrong product with W BRAND kurta was delivered. On returning the same immediately by uploading pics of received product, product was taje by amazon bu no refund till date. And on top of that pathetic customer care specialist team claiming correct order was sent. Fooling and looting customers
Absolute fraud

I had applied for amazon icici credit card 10 days ago.
Video kyc application done.
Address verification with company visit done.
Telephonic verification done.
Since then neither amazon nor icici are contacting me to inform of delivery of credit card.

I have cancelled my hanging Nick fan of rs 699 but not refunded to my bank account. How to get back my money

I placed an order(ORDER #[protected] on 7th Aug, and the item was supposed to be delivered on 13th Aug. On 13th, the item displayed as delivered. I contacted customer support within 30 mins informing them about it. I was asked to wait till 17th Aug and if i still do not get it, new order would be dispatched even if its POD.(same info by both bot and customer executive). Today, on 17th, i contacted the team again and they are saying they cannot help me with the issue and that i need to place a new order.

What i lost?
My time by waiting.
I purchased on sale and now the prices have increased.
New order charging extra delivery charge

Amazon's fault?
Delivering the order at wrong place.
Refusing to take responsibility for its actions and mistakes.
Giving false hope/information that it cannot abide by.

We just ordered a magic swing car for kid and it's the second time they are returning the product without contacting us. We paid all the money and they are Just cheating us. We trusted this company that's why we ordered but you are betraying us with the money.

I ordered a cupboard from Amazon. It took around a week and it was still showing not delivered. I got tired and decided to cancel the order, but to my surprise it was not cancelling the order.
Now I have contacted their customer care multiple times, every time they say that they have cancelled the order but I didn’t get the refund. Now it has been 3-4 weeks neither did I get the product nor the refund.

Seller Name - Home Centre
Product Name - Home Centre’s Lewis 4 door wardrobe

My account is on hold for 4 months, I had ordered 2 items from amazon both
were not delivered to me, and I didn't get my refund back also, I had
called amazon customer support many times since 08/05/2022, regarding my
account activation and about my refund, The refund amount is *13889/- *of
both orders each one is of *6990/- *product name is Samsung Galaxy Buds
Pro, ordered date is 04/05/2022 time is 02:07 Am. Payment UPI Ref no is
*[protected]*, The amount is *6990*/-, I had taken the subscription of
amazon prime membership for faster delivery, but for 4 months no delivery
was done, I request this time to look into my matter and provide me my
refund, and my membership amount also, 20 to 30 times I called the
customer support, every time they only asked me to wait for next 24hrs. My
email id is not registered with amazon, so below are my account details.

My Register mobile number is *[protected] *
Register Name is Mohammed Al Fahad

*FIRST ORDER: *
Product name : Samsung galaxy buds pro 99% noise cancellation, Bluetooth Truly wireless in ear Earbuds With Mic Charging, 18 Hours Playtime, black
UPI Ref no is[protected]
The payment Date is 04/05/2022
Payment time is: 02:07 AM
The payment amount is 6990/-

*SECOND ORDER:*
Product name : Samsung galaxy buds pro 99% noise cancellation, Bluetooth Truly wireless in ear Earbuds With Mic Charging, 18 Hours Playtime, black
Payment Transaction id: T2205060228061472299403
The payment Date is 06/05/2022
Payment time is: 02:27 AM
The payment amount is 6899/-

The total amount is 13, 889/-

I also don't have an order ID because I can't log into my Account to see
the order ID. My email is also not registered, so I'm providing my payment
details in this mail.

Thanking you
Mohammed Al Fahad
[protected]

My Amazon Account Was locked on 24th of July 2022, I haven't recieved a single mail as to why it happened, Futhermore i bought amazon prime subscription For an year which is now useless, My amazon pay had wallet had 4000 Rupee which i cannot withdraw or use, I am still being charged for my audible subscription and have lost more than 15 Audiobooks i purchased, Same thing with my My Kindle Purchases.
My Email Address is : saurav.[protected]@gmail.com
This is the email id registered with my account.