Amazon India Complaints & Reviews

This is Vaibhav Thakur,
On 29-July-2022, I ordered DEEPCOOL RF120 FS 120mm Case Fan 3-in-1 Pack - (DP-FLED3-RF120FS-3P) #[protected] from Amazon of Rs 9057/-. It got delivered by Amazon on 1-August-202, when I opened that product it was not the same product which I ordered. Amazon team delivered a old & dusty set up box to me instead of actual product (screenshot attached). This order was placed with Appario Retail Private Ltd, one of the third party sellers on Amazon.in.

On the same day, I raised the return & refund complaint to Amazon customer care regarding this issue. They told me to wait as they have initiated the investigation & asked me to wait for 2-3 days. Once the investigation gets completed they will share the status with me.

And now, after doing a several follow ups with Amazon customer care. Today (6-August-2022) I got to know that they have closed my case saying that return & refund request could not be proceed.

Even when I reached out to Amazon customer care on call, behavior of the executive was not good and he disconnected my call without letting me complete my query.

Hello this is for my Amazon order number #7566.
On 25 July 2022 Amazon showed me an exchange offer on their laptops which provided me an extra discount of 5000 on the exchange value. I ordered it and the delivery boy came on 31st July 2022, he checked my device and asked me to repair couple of things otherwise it will be cancelled and asked me to reschedule it for a week I did what he said, it got rescheduled to 6th August 2022 and I repair what he asked me to, it costed me Rs. 5000 to fix everything. i got it done on 4th August, then I asked amazon to send me the product earlier because it is in their warehouse and they said it will be done tomorrow, nothing happened then I went to their warehouse they said it was returned to the seller couple of days ago. i complaint on amazon customer care so many times but they assured me that i will get it by 6th August 2022, then today it got cancelled now amazon is saying that it was attempted to deliver but your calls was not connected and telling about their policy. They have no records in their database that an attempt call was made, no records of mails for attempt but they saw it was attempted 3 times on the same day 31st July, now their policy is that the next attempt is made the next day how can they attempt 3 times in couple of hours? And their customer support team rudely disconnected my chat.

My 5000 rupees are lost which was advised by their delivery team, the have mentally harassed by not listening to my complaints.

I need the following clarifications from them:
1) Showing me the records for attempted deliveries that were made by SMS or email.
2) If delivery attempts were failed on 31st and due to that it was cancelled then why it kept showing me till 5th August that it is rescheduled and will arrive tomorrow.
3) Why their delivery partner asked me to repair the device which costed 5000 rupees.

I need a recovery of my financial loss and an strict action for the mental harassment by their customer care team; some of their names are Saddam, Amena and 5-6 others.

Dear sir, i have ordered black colour women sketcher shoes without laces but i have been delivered wrong shoes twice and customer care team is also not responding well . your indulgence will be highly appreciated .

Sir i make a payment by amazon pay of 7200rs on 16july2022 on 1.43 pm to rajendra but this payment is blocked the reciver bank doesn't receive yet and I have also didn't refund it

Refund was not done on requested account rather then on another person's Account and for confirmation of refund before proceeding i even called amazon for verification that i want in my account with verifying last digits but they sent payment in another account which isnt mine my account was breached and i even changed password and all so my money should not get into wrong hand inthe hands of hacker or anyone who i dont trust much.
For verification i even have call recording in which the conversation with exicutive was done

I returned the defective item but they didn't not issue a refund of my order
[protected]. Their customers service agent is not helping.

My order no. is[protected], which was delivered today on my address. The order was taken as pay on delivery mode. The actual amount of product 489 and delivery boy take extra payment i.e. 599 rupees from me. Please ensure that, the extra amount will revert back to me and take some strict action against him...

Product has not been delivered. Sending back to the seller because something wrong with delivery. Not the same product is available for more cost. Who will bear that amount? All this nonsense happened without my knowledge. I need my product back. DO not need refund. I paid my amount 15 days before.

I bought two product whose order numbers are respectively
1. ORDER #[protected]ordered on 9th July 2022)
2. ORDER #[protected]ordered on 5th July 2022)

Both the products I received were not matching with the products I ordered for. So I applied for return for the First order and replacement for the second order. Both the products have be returned back around 2 weeks (approx.) back but so far no refund and no replacement.

Hope you will do the needful.
Regards
D.K.Basnet

I order a fridge in feb 2022 and now its not working so i raised warrenty claim on 24 of july but from that time they just giving different policies and other excuses and not resolving my issue its been 13 days today my fridge is not working and i am not getting service from amazon for it neither am getting any benefits of being a prime member all they are just giving excuses and every they ask me to wait for 24-48hrs

This is regarding Order No:[protected]. I have received a wrong product and customer care executives are misleading by saying the Havells company technician would come and put the details in job sheet. I have door cam video footage in which it can be clearly seen that Amazon delivery agent is delivering a wrong product. Customer care executives are even hanging up the phone in the middle of the talk and I would like to report this issue. I want a right product for which I have paid for but they are not providing any resolution.
I have additional photos and videos for the same.

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I have ordered Mi Laptop worth Rs.54, 990 on 27th july 2022 in exchange with my old laptop for Rs.19, 100 in which Rs.10, 000 is a exchange promotion.
i have received the product on 31st July 2022 and on checking the product, i found some scratches on laptop and piercing on the amazon packaging and laptop packaging. After contacting with Amazon customer care service team on the same issue, they have accepted for the replacement and scheduled for replacement.
Yesterday(04 Aug 2022), The logistic partner contacted me for exchange, and while i am speaking to him, he disconnected the call and cancelled the replacement.
so again i contacted Amazon customer service for rescheduling the replacement. when contacted for the replacement, they disagreed for replacement and are trying to convince me for return of product for return.
if i accepted for return, i can get only Rs.9, 100 as refund where as exchange promotion wont be received as refund as per Amazon terms & Conditions.
I request for a replacement of product or else a refund of whole amount including exchange promotion value.

I ordered "HP X200 Wireless Mouse with 2.4 GHz Wireless connectivity, Adjustable DPI up to 1600, ambidextrous Design, and 18-Month Long Battery Life. 3-Years" on 26th July 2022. In the order one of the accessories i.e, USB Dongle (USB which is inserted in the PC for connecting the mouse with the PC) was missing. I requested a replacement for the same on 1st August. On 3rd August, my replacement was scheduled but they failed in doing so. On the evening of 3rd August, it was told to me that replacement is not possible and I have to return the product. My return was scheduled for 4th August. On 4th August, I called them at 1 PM and they said they will pick up the order by 6 PM, and around 6 PM same day they told me that pick up will not be possible today. I wasted my whole day waiting for pick up but unfortunately, they failed again in picking up my order. Again they said me that they will pick up the order on 5th Aug 2022.

They are only wasting my time. I have talked with their customer executive multiple times but they are saying daily "tomorrow your order will be picked up" and giving other excuses.

Order ID:[protected]

Dear,
I order 1 plus tv from amazon of rs 25999/ (20311.72 +5687.28gst)for my hotel.
And the tv is booked from our amazon business account
We request to amazon executive for revised my invoice and put our gst no in the name of sangria hospitality.
We will not be able to take itc towards the same.
And we request them for only update our gst details on portal not raised revised invoice then they reply -Unfortunately the order is been placed before activation of business a/c hence it is not possible to issue GST bill for it.
It is not about one or two credit. System does not have that kind of option to update such details.
I would love to help you however we have to abide by the policies
I understand you would like to get GST credit but I am sorry to inform you that it is not at possible to update these details.
Sir how its possible without activation account order placed and generate invoice in the name of my firm

I have ordered One Plus 10 Pro 5G in amazon on 23rd July 2022 as part of prime day sale for Rs.48346. It was out for delivery on 30th July, but I didn't receive the Product on 30th July, so I called Amazon customer care and they said there were some issues so we were not able to deliver it please wait two days. So, I waited for two days and then I called them again on 1st of August and they said it was not delivered because of some external factors and they asked me to wait till 3rd of August, because the buffer period is till August 3rd.I waited till August 3rd and when I called amazon customer care, one of their representative said we rescheduled the order and you'll be receiving the order by 4th of August. On 4th of August the product was out for delivery, the delivery agent said the there was some mismatch in the product and he'll not deliver it. I called the customer care of Amazon for the same and they are telling me to place a new order as it is cancelled

I have ordered Vu 139 cm (55 inches) Masterpiece Glo Series 4K Ultra HD Smart Android QLED TV 55QMP (Armani Gold) (2022 Model) | Built-in 4.1 Speaker on 23rd July 2022. The product got delivered on 31st July 2022.
Upon receiving the product it was damaged.
I called customer care on the same day 31st July 2022. They created a return request and told me to wait for 2 to 3 days. But even after 4 days, the product did not picked up for return.
When I am calling for the return status they are giving false promises that the product would be picked up after 1 day.
I want my refund back to my account.

I tried to buy a phone from amazon iqoo neo6 5g of price 29999, but the transactiojn failed although the money was deducted from my account.

Global desi woman's floral top is to be returned received on 31.07 2022 due to big size and return requested on 31.07.2022. Till now item is not picked up

Hello
Me Amazon ka pay later use karta hu or mene 2 August ko night me 29464 rs sara pay karr diya hai uske baad Amazon ne 23575 rs hi limit me update kiya hai baki ka 6427 rs update hi nahi kiya or muje auto debit ka message bhi aa raha hai

I have done Amazon pay later repayment and
payment also successful but amount not updated Amazon yet in Amazon account pay later and also lending partner idfc Bank show active loan Auto debit is going to happen on 5th August, I am getting messages please take my request and remove auto debit from account and I already repayment this amount through Amazon pay later and also repayment prof share to you email id please check and also requested you please remove auto debit Because Auto debit is going to happen on 5th August, I am getting messages please take my request and remove auto debit from account I am very depressed this situation no one can help me If I call Amazon, I say that he is a lending partner, he will help and if I call him, he speaks for Amazon, someone is serious about this problem really I am very disappointed your finance services and I raised a complain in Reserve Bank of India
Please please please I humble request to you updated my amount in Amazon pay later and remove auto debit
Thanks
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