Amazon India Complaints & Reviews

My concern is in regards to the order number[protected]. My name is Praveen Raj, a prime and a very old customer of Amazon. The order number[protected] is associated with a mobile phone. Redmi Note 10 PRO. It was ordered on 07th Aug. The phone had hardware issues.. A technician was sent to our house by Amazon who diagnosed the issue as a hardware issue and a return pick up was arranged for a refund. On 19th Aug'22, at 6:15-6:20pm, the amazon courier person reached my home to pick up the package. He opened it, checked all the items, validated if it was the same item and picked it from my house. I was informed that I would get a refund within 10 working days. I called Amazon on 30th Aug to check for a refund and I was informed that I returned an old used item. I was shell shocked. How's that possible? The amazon courier person validated and picked the phone. Why will he pick an old used phone for a refund? I am being told by the account specialist that I must return the original product. Where shall I return the original product from? I am ready for a police or any kind of investigation. It is very unfortunate that the customer is not being trusted. I have purchased so many items and never cheated Amazon. I spent 15K+ hard earned money in EMI and now I am being told that a refund cannot be processed until Amazon receives an item. I humbly request you to look into it and process the refund.

Dear sir I order OnePlus led 43inch on 22/08/22 and my delivery date is 26/08/22. But since product didn't delivered by Amazon. I call Amazon customer care multiple times but they always provide false information. They always tell me that your product is delivered next day but since product not delivered.
I aslo raise complaint on Amazon delivery partner delhivery courier service but also they didn't help me.
Amazon order I'd[protected]
My delivery tracking number is[protected].

I had ordered the product and was supposed to get it on 19 August. Later on, when connect with customer service they asked me to wait till 23 August. I did the same and I didn't receive the product on 23 August as well. So I bought another product from my nearby area. Later on I got this product on 24 August. As I have the substitution with me I don't need the product so I raised the return request 2 times(They were cancelling the request.). Those return request has been canceled by the team.

I have ordered Fossils Watch from Amazon, Order ID:[protected].
I have received wrong Product from Amazon hence i have returned it. it's been more than 7 Days. Amazon is not initiating the Refund

After taking the return of the item after 4 days continuously following up they were saying I have returned a fake product even i have returned the exact item and simply denieing for refund and now my money and product is with Amazon and in return they are making me fraud

Message From Customer Service

Hello,

I am writing to you about the refund of your order#[protected] for item

The White Willow Cooling Gel Memory Foam Orthopedic Bed Pillow for Sleeping & Neck Pain Relief for Back Sleeper, Side Sleeper & Stomach Sleeper with P.

As Per the multiple pick up failed we have initiated in advance refund of Total: Rs.1, 959.00, amount would be reflected in your amazon pay with in 24 hours

You can see your refund request and status here -

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

You'll also be able to view your Refund Reference Number on the Your Transactions tab on the Amazon Pay page once the refund is successfully transferred.

Thank you for shopping with Amazon and hope to see you again soon.

Warmest regards,

Even after these emails amazon failed to pick up regularly from the residence and are not providing advance refund... something they agree for advance refund sometimes they say Refund possible after pickup...but they are only creating fresh pickup dates and harressing me

I have returned my product on 3 aug, today is 30 aug but yet they not sent my refund. they always told me that wait 3 days we will contact you. but yet nobody contact meatleast 1 time. in the middle of waited days they told me that you will get refund after 2 days. but not received. help me from very bad and fraud company.

I have ordered a xiaomi 11t Pro 5G Mobile on Aug 21 2022, Mobile which I received is faulty. I have raised the Replacement and Amazon scheduled the technician visit on 23rd . But the technician did not visit my place and the call was updated that my phone is ok with no issue.

After calling customer service and after 1 hour of discussion my phone was replaced, but the phone which I have received in replacement is also faulty .
Again I have called customer care and they booked a technician visit for today .

Technician has visited today around 11 AM. He took my phone and installed some apps and after 5 min gave it back to me and said inspection is done and asked me to call customer care.

Now customer care is saying they will refund the amount, but we will not refund the back charges incurred on card EMI.

It looks like it's purely my fault that I have purchased the mobile from Amazon. Everything I need to bear and customer care just said sorry.

Below are the things I have been bearing from the last 10 days.

- Working with faulty mobile phones since the 21st Aug, going through a mental trauma.
- Bearing money loss on refund, I have to bear bank charges on emi.
- I have exchanged my old phone which is 11 month old, but Amazon is not returning it to me.
- As per customer card refund will be given to me after 7 day of return, I don't know how I will manage without a phone in that period .
- already my 39000Rs is blocked by this faulty phone.
- My Job is at stake because of no mobile, which leads to mental trauma, and forces me to take action which leads to life loss.

Request you resolve my issue, and compensate for all this mental trauma.

Regards
Ankit Jain
[protected]

Order details
Order Number #[protected]

Loss of my money 7000

On june 11 2021 a refund have been processed for two items that I ordered from Amazon amounting of Rs 552 for first item and Rs 2899 for the second item. The amount didn’t reflect on my account so I talked with amazon customer care and they asked me to talk with SBI customer care. the SBI customer couldn’t be of any help and they told me I have to deal the issue with amazon customer care. I spoke with amazon customer again but they said I need to visit my bank branch if that’s the case. so I went there and spoke to one of the executive and they said they cant help on that matter I need to speak with the amazon and not SBI employees. I spoke with the amazon customer again and they couldn’t help regarding this issue. it was a waste of time, money and energy. it was not only once I visited the branch but thrice. since I was bouncing back and forth with no solution I gave up as it was extremely frustrating.
After that incident I was even more scared to use prepaid so on 9th august 2022 I paid for three items by COD. I paid through a link send my amazon (ezetap.com) amounting to Rs 2576. The first payment didn’t went through even if it was debited from my account so I had to pay twice. A refund order have been processed on that very day and they said it would reflect on my account by 22nd of August 2022 but till today I haven’t received my refund.
Sir I would be so glad if you could kindly look into the matter and help me to resolve as soon as possible.
Thank you
my contact details
phno: [protected]
email: atu32.[protected]@gmail.com

I have an order and with my sister misbehave on call and he totally misbehave with her and Amazon customer care also didn't take any action on it

There was a offer during prime day sale 2022 that if we order more than 500rs we will get a cashback of 150rs flat on 23 & 24 july.The offer is not applied on any products.The amazon team told me to order and after return period is over they will provide me cashback manually in form of gift card.But never recieved it.Several people complained this on public form as a fake offer by amazon and i have raised cashback query but after 1 month there were no resolution.So, Should it be right to say it as a fake offer by Amazon India since it was not applied to anyone and false claims were maid to make people just order and not return it.If we combine all order around 2 days of prime day sale then it a huge number in terms of capital those who have collected offer and never recieved cashback for it.

I purchased a product Rs. 239 but amount is still not credited in my bank account please help me
Refund Reference #[protected]

Received a parcel with AWB NO.[protected] from amazon which was not ordered by me. Now unable to return the product inside seems used and damaged as well.. please look in for that and also paid 300 rupees need a refund

I ordered a running shoes on 07/08/2022. When it got delivered it was too short. I applied for the return policy but still no one came to take the package . I have called the Amazon customer care 5-6 times but they were just saying that it will come after 3-4 days. But no one came. Please take the return as soon as possible.
Order number =[protected]
Order date = 07/08/2022

I ordered the above mentioned Shoes and got a prompt delivery. However, The box was torn. The shoes were falling out. It did not come in the usual Amazon Packing.

Also the Shoes were dusty. It seems someone had already returned the shoes for whatever reason and the delivery person picked it up from there and delivered straight to me in the opened box.

When wrote a complaint to amazon they refused to print it. Attached a copy of the message I got when I tried to complain to amazon. My initial complaint when I got the shoes was also rejected.

I order a boat wave lite smartwatch but after 2mount it is not working. This watch came with one year warranty please look at my compailt.
Invoice number:DEL[protected]
Invoice details:HR-DEL[protected]
Invoice date:17.07.2022

I would like to inform that my Order ID:[protected] Spin-Clean Record Washer MKII Complete Kit) was supposed to get delivered on 24/08/2022.
As it was not delivered on the date I contacted Amazon Customer Care and I was told that the item was under Customs Clearance at Mumbai Airport.
Suddenly on the next morning ( 25/08/2022) I was utterly SHOCKED that in the AMAZON APP/Website, the item is marked delivered on 23/08/2022.
I immediately contacted AMAZON Customer care and I was told that they are looking into it.
I again called on Friday to AMAZON customer care and executive SHILPA told me that it has been escalated and promised me a resolution and asked to contact on 29/08/2022 if it is not delivered.

On the 27/08/2022 I got a mail from Global Hub - Amazon Marketplace stating that the item is still under customs process.
Today is 29th, there is no trace of the item / no delivery. I contacted AMAZON Customer care and I am again told they will be investigating and wait for 3 days again.
The item is already paid by Credit Card EMI option and my card bill will be generated by end of this week and I will be charged for an item that is not delivered.
Most importantly Global Hub - Amazon Marketplace is aware of the fact that the item is still under customs and not delivered, then yet they are not changing delivery status on the Website/App .
Regards
Anirban Mitra

Pathetic approach from delivery boy wearing chappal. Probably the company doesn’t run a background check on these guys who even uses abusive words for customer. Well thy desperately need to deliver even if the consignment not ordered by you, is it what thy are taught form the employer’s end? #Amazon sucks#

I have ordered an item (Order#[protected] from www.amazon.in on 27-Jun-2022. Due to some reason I made a return for the product on 05-Jul-2022. It's almost 2 months, till now no attempt was made by them to pick-up the item. In the last 2 months, 5 times I raised the complaint to amazon customer care regarding the same. They raised an internal ticket, Ref: V[protected]. But the problem is not solved. Even today also they are asking me to wait 3 business days.