Amazon India Complaints & Reviews

Maine amazon open kara aur maine search kara funzone maine dekha ki new quiz aya hai redmi k50i jitne ka maine quiz khela us par likha tha ki Pata 7 August ko chalega jab 7 August ayi to maine dekha ki Mujhe Mobile nahi mila aur maine quiz ke sare answer bhi sahi bataye the quiz 5 puche the maine 5 o ke answer sahi diye

Name : Mohammed Humayun
Mobile number : [protected]
Gmail : [protected]@gmail.com

I ordered Amazon bed cover. It was supposed to be delivered on 6 August. No call came for delivery only emails that it will be delivered today. At 9:25pm got call from Delivery boy asking where is the location. Informed him location. He was only 5 minutes away but saying it will take half an hour to reach. On asking why said. I have other deliveries. After half an hour I left for office due to night shift. But to my surprise he came at 10:40 at home. My wife was alone. She told come tomorrow for delivery this is not right time. But after some time again the second boy came saying mam take the delivery you can return afterwards. And insisted her for long. She got scared as he was looking drunk. Here my question to Amazon delivery why you allow delivery after 9pm. Don't you people think it's private time after 9pm. Secondly the behaviour of delivery people is very bad and I'll mannered.

I had ordered from amazon fresh on 24 july 2022 when prime days sale. Order id[protected]. Order contain 3 pouches of mother dairy ghee, one Packet of Pillsbury chakki atta and 1 packet of maggie. When i got the parcel it was perfectly packaged when i opened it there is only 2 pack of mother dairy ghee instead of 3. So i raised issue in amazon customer care and they responded after the dead line provided by them when i called back to know about status. They totally talked rudely that we have only status that we have dispatched all 3. We can't help you in it. And cut the call two times without giving me proper resolution. I want the weight slip of parcel from all courier centre where from this parcel dispatched or otherwise i want to return all these product and want my money back. The other product i got is still in same conditions i didn't touched it. It is totally frauding with customer by not dispatching total product and say we have dispatched. I want resolution from consumer complaints. Thanks .

I ordered Pro Elite PU smart flipcase cover for Samsung galaxy tab S8 plus/ S7 plus/ S7 Fe on 4th of june 2022. Order # :[protected] . Transaction number : XW[protected] . My order is still in dispatched state. I didn't get my order delivered. Kindly refund the amount I've spent for that product

I raised a return/refund request on 15/July for 2 items I ordered from Amazon. Both items were picked at the given date 16/July but the refund is received for only 1 product. There is no update on order#[protected]. I started the complaint on customer care after waiting from 17-20th July.
21/July I made the first call to customer care, they told me there was an issue with the way the item is updated and tracked by the pickup company. I was assured to give the resolution in 3 working days. I called back and followed -up after this multiple times and every time was told to wait for 3 more working days.
If I ask for the details of the investigation done so far, they have no answers to it. I am being treated rudely on customer care calls. When I insisted to atleast give me an update on the investigation done so far, they had no answer to it and kept on repeating the same statement to wait for 3 more days and the resolution was assured and they then said 'We cannot help you further on this, thanks for calling' and disconnected the call.
This is so much of a mental harassment I have to face talking to the customer care. I as a customer feels trapped in a vicious circle of 3 days SLA for resolution. I now feel scared of making calls again because I know they will again ask me to wait for another 3 days.
I do NOT wish to lose on my hard earned money and accept this fraud. I need help and support from higher management to give me fair resolution.
Customer Name: Ashish Gupta

I recently bought IQ oo z6 5g phone and it has 50m.p camera and it is useless and I want to return it and want refund camera is useless

My amazon account got hacked on 17/04/2022 and the person who hacked my account changed every personal details on my account like my Name, Phone no., Email Address, Billing address and when I get to know that my account is hacked I tried to contact the customer support of Amazon but it was not solved at once or even in several days i had to call almost in every 2 days and they keep delaying saying that i will receive a call or mail regarding my problem but i didn't receive anything and after almost 1.5 months, I got to touch with a account teams guy from Amazon whome I explained everything and he was able to change back my NAME, PHONE NO. and e-mail address but he couldn't disable the 2 step verification so he asked me to send a mail regarding it and said that my problem will be resolved and i will get back my account but i didn't receive anything from them after that and still couldn't login to my account i called many time after that and they kept saying they will contact me but they don't and now it's been almost 4 months since my account was hacked and my problem is still not resolved.

I had purchased Spike Tummy Ab Exerciser on 28th, june, 2022. I used it daily till 28th July, 2022. But it broke while using it. Cost of the product is Rs.1599/-
Rubber used in this item is of very cheap quality. After a month we couldn't return it as date of return was till 6th July.
Order No[protected] dt.25.6.22
I need refund for this product.

I purchased foot sealer from amazon on 13 dec-2021 of Zegel brand from auro industries, on amazon it is showing 6 month of warranty, product stopped working on 13 may 2022, i contacted seller on same day on WhatsApp as no other mode of contact detail was available on amazon or Auro industries website, initially he denied for warranty saying that product is old.then i send him bill copy for their reference, after that he stopped replying to my msg.

After not getting any response from Seller i contacted Amazon Customer care to help i this regard on 13 may 2022 it self, it was committed that i raised your concern to seller they will contact you within 3 to 4 days, but till now neither seller contacted me nor my issue was resolved by amazon india.

from 13 may 2022 to till date i contacted at least 8 times to Amazon customer care .but same response every time . in last call dated 4th aug2022 i got mail from Amazon that amazon is not responsible for claiming your warranty as it is manufacturer warranty ( which is no where mentioned on product while purchasing), i have to contact their service center for warranty, service center/contact detail is also not provided by amazon.

Request you to kindly look into this matter and ask amazon team to refund my money back and take their product back, as it is more than 4 month from first complain and warranty of product is lapsed now.

I have attached wats app chat detail/ bill copy/ Product warrant detail mentioned on website/ Amazon response on issue after 4 month for your reference.

Thanks & Regards
Umesh Pandey

This is Vaibhav Thakur,
On 29-July-2022, I ordered DEEPCOOL RF120 FS 120mm Case Fan 3-in-1 Pack - (DP-FLED3-RF120FS-3P) #[protected] from Amazon of Rs 9057/-. It got delivered by Amazon on 1-August-202, when I opened that product it was not the same product which I ordered. Amazon team delivered a old & dusty set up box to me instead of actual product (screenshot attached). This order was placed with Appario Retail Private Ltd, one of the third party sellers on Amazon.in.

On the same day, I raised the return & refund complaint to Amazon customer care regarding this issue. They told me to wait as they have initiated the investigation & asked me to wait for 2-3 days. Once the investigation gets completed they will share the status with me.

And now, after doing a several follow ups with Amazon customer care. Today (6-August-2022) I got to know that they have closed my case saying that return & refund request could not be proceed.

Even when I reached out to Amazon customer care on call, behavior of the executive was not good and he disconnected my call without letting me complete my query.

This is Vaibhav Thakur,
On 29-July-2022, I ordered DEEPCOOL RF120 FS 120mm Case Fan 3-in-1 Pack - (DP-FLED3-RF120FS-3P) #[protected] from Amazon of Rs 9057/-. It got delivered by Amazon on 1-August-202, when I opened that product it was not the same product which I ordered. Amazon team delivered a old & dusty set up box to me instead of actual product (screenshot attached). This order was placed with Appario Retail Private Ltd, one of the third party sellers on Amazon.in.

On the same day, I raised the return & refund complaint to Amazon customer care regarding this issue. They told me to wait as they have initiated the investigation & asked me to wait for 2-3 days. Once the investigation gets completed they will share the status with me.

And now, after doing a several follow ups with Amazon customer care. Today (6-August-2022) I got to know that they have closed my case saying that return & refund request could not be proceed.

Even when I reached out to Amazon customer care on call, behavior of the executive was not good and he disconnected my call without letting me complete my query.

Hello this is for my Amazon order number #7566.
On 25 July 2022 Amazon showed me an exchange offer on their laptops which provided me an extra discount of 5000 on the exchange value. I ordered it and the delivery boy came on 31st July 2022, he checked my device and asked me to repair couple of things otherwise it will be cancelled and asked me to reschedule it for a week I did what he said, it got rescheduled to 6th August 2022 and I repair what he asked me to, it costed me Rs. 5000 to fix everything. i got it done on 4th August, then I asked amazon to send me the product earlier because it is in their warehouse and they said it will be done tomorrow, nothing happened then I went to their warehouse they said it was returned to the seller couple of days ago. i complaint on amazon customer care so many times but they assured me that i will get it by 6th August 2022, then today it got cancelled now amazon is saying that it was attempted to deliver but your calls was not connected and telling about their policy. They have no records in their database that an attempt call was made, no records of mails for attempt but they saw it was attempted 3 times on the same day 31st July, now their policy is that the next attempt is made the next day how can they attempt 3 times in couple of hours? And their customer support team rudely disconnected my chat.

My 5000 rupees are lost which was advised by their delivery team, the have mentally harassed by not listening to my complaints.

I need the following clarifications from them:
1) Showing me the records for attempted deliveries that were made by SMS or email.
2) If delivery attempts were failed on 31st and due to that it was cancelled then why it kept showing me till 5th August that it is rescheduled and will arrive tomorrow.
3) Why their delivery partner asked me to repair the device which costed 5000 rupees.

I need a recovery of my financial loss and an strict action for the mental harassment by their customer care team; some of their names are Saddam, Amena and 5-6 others.

Dear sir, i have ordered black colour women sketcher shoes without laces but i have been delivered wrong shoes twice and customer care team is also not responding well . your indulgence will be highly appreciated .

Sir i make a payment by amazon pay of 7200rs on 16july2022 on 1.43 pm to rajendra but this payment is blocked the reciver bank doesn't receive yet and I have also didn't refund it

Refund was not done on requested account rather then on another person's Account and for confirmation of refund before proceeding i even called amazon for verification that i want in my account with verifying last digits but they sent payment in another account which isnt mine my account was breached and i even changed password and all so my money should not get into wrong hand inthe hands of hacker or anyone who i dont trust much.
For verification i even have call recording in which the conversation with exicutive was done

I returned the defective item but they didn't not issue a refund of my order
[protected]. Their customers service agent is not helping.

My order no. is[protected], which was delivered today on my address. The order was taken as pay on delivery mode. The actual amount of product 489 and delivery boy take extra payment i.e. 599 rupees from me. Please ensure that, the extra amount will revert back to me and take some strict action against him...

Product has not been delivered. Sending back to the seller because something wrong with delivery. Not the same product is available for more cost. Who will bear that amount? All this nonsense happened without my knowledge. I need my product back. DO not need refund. I paid my amount 15 days before.

I bought two product whose order numbers are respectively
1. ORDER #[protected]ordered on 9th July 2022)
2. ORDER #[protected]ordered on 5th July 2022)

Both the products I received were not matching with the products I ordered for. So I applied for return for the First order and replacement for the second order. Both the products have be returned back around 2 weeks (approx.) back but so far no refund and no replacement.

Hope you will do the needful.
Regards
D.K.Basnet

I order a fridge in feb 2022 and now its not working so i raised warrenty claim on 24 of july but from that time they just giving different policies and other excuses and not resolving my issue its been 13 days today my fridge is not working and i am not getting service from amazon for it neither am getting any benefits of being a prime member all they are just giving excuses and every they ask me to wait for 24-48hrs