Amazon India Complaints & Reviews

I would like to draw your kind attention towards the issue I am facing after ordering Apple iPhone 5s (Space Grey, 16GB) (Sold by: Notronics). I ordered it on 11 September 2016 via Order#[protected]. I have paid delivery charges for that also (as per my experience with Amazon and other sites like Flipkart, Myntra etc, I have not paid any delivery charges if my order amount was more than Rs500/- and in this case It was more than Rs20000/-). It was expected to deliver by 16th September 2016. Today its 20th September 2016 and still it has not delivered yet. I have called at customer care 3 times but did not receive any satisfactory answer.
Have I done any mistake by placing order at Amazon?

Dear sir, my name is Suresh and I have purchased Panasonic eluga A2 from Amazon on September 14, as per specifications it's internal GB is 16gb I have received a phone yesterday but it's internal GB is 10 GB.immediately I have contacted Amazon cc they said that we are not responsible can to Panasonic the associates sandya Bharat manager at an didn't do any help my time totally wasted I want to put a cheating case I don't want money. They said that first you send mobile I will refund. I don't want money I need to put cheating case on Amazon.
My order details:
Order ID:[protected]
Purchased date: SEPTEMBER 14 2016
Amazon I'd:[protected]@gmail.com

I bought a procus pro vr headset from Amazon a few days ago. I got it on 6th September but using it for a few days, I realized i was not satisfied with the product so on 15th september, I applied for returning the product and got a confirmation SMS as well, saying the product would be collected from me within 48 hours. I waited 2 days and on the night of 17th, I called the amazon customer support and spoke to a customer care executive. She told me that because of some technical issue, they could not come pick up my product on time and I needed to cancel the old request and place a fresh return request from scratch. When I told her that the product had only 10 days return policy, and that it would expire if I placed the request again, she said she would extend the 10 days return policy in case it expires and that i should not worry about it and just place the request again. But as I feared, the product return validity expired .I immediately called the customer support once again, this time the customer support executive said she could not do anything about it since my return validity of 10 days had expired. When I asked her to transfer the call to her Senior, she asked me to hold for a minute and then the call was disconnected. I called them again, this time a guy on the other side told me he is scheduling a pick up for next day between 8 AM and 11 AM. I waited the whole day and nobody came to pick up the product. tonight when I called the customer support again, a girl on the other side said they couldn't do anything about it since my 10 days validity has expired and ever since, I am trying to tell them that its their fault and not mine that they asked me to cancel my return request (which was valid at that time) and make a fresh request...but all they are saying is that they can not do anything.
Please help.
Fateh Singh [protected]
[protected]@gmail.com

I was ordered 7th sep 2016 till now I didn't get my cotton saree(am already paid)when will I get it???I need proper response, I[censored] need further details pls contact my email order: [protected]@gmail.com

I purchased books from amazon India and given same order for all books. They taken separate shipping charge each book from me. Compony mention that if you purchase above rs 500 no shipping charge required. My ordered about rs1200. They have taken rs210 shipping changes from me. I told him that i am going to consumer forum but they told nothing. I ask u why hapend like this. I hope to u give response for me. Thanks

Your delivery and returns products services is very bad services. I'm not satisfied with your service.

I bought " WOW Premium Design Back Cover Case For Nokia Lumia 830" and the product worth is Rs.299 and ordered on 29 AUG 2016 in amazon india(online). As the product is not same as i ordered in online. so i have returned back on 30 AUG 2016. Since it has more days to refund the amount. I request you to take action for this.

Product order No.[protected]

Thanks & Regards,
Sudharsan

Last friday i orderede intex mobile, it was showing like its going to be delivery on monday.. But now its showing your delivery has been reschduled..

Here I am giving you the details of the purchased battery operated car, which has not worked from the time it arrived. My son Yuvaraj Shanmugam had purchased this and tried to communicate with your Customer service and they have dodging all the while. Is this way Amazon need to do their business. Don't you have some business ethics. Your seller has sent a car which was not working and it costs Rs.9, 500/- for my son.

It was a Brunte white car

Order date 10 Aug, 2016

order No. #[protected]

Order Total Rs. 9, 500.00 (1 item0

email Id used yuvaraj.[protected]@gmail.com

I have attached the copy of the

Even after so many days after reporting that it was not working they have not taken steps to take it back. It is as good as cheating. WE loose faith on Online stores, specially Amazon.in

Dear Team,
i have been misguided by AMAZON regarding delivery against my order #[protected].
They have assured me delivery today (18th September16) as per my request though expected delivery date was 19th Septmer 16.
pls find latest communication with amazon team:

You are now connected to Deepthi from Amazon.in
Me:HOPE MY ORDER #[protected] is reaching today
Deepthi:Hello, my name is Deepthi. I'll certainly help regarding your concern.
I understand that you wish to know about your order delivery status.
I will surely help you with that.
May I place your chat on hold for two minutes while I check this for you?
Me:pls update
Deepthi:Thanks for being on hold.
I checked and see that your order has reached Jorhat today and it is in transit to the next courier facility and estimated delivery date for your order is 19 September 2016.
And I could see that we have requested the courier to deliver the package today as soon as possible.
To help you better, I will also contact the courier and will request them to deliver the package as soon as possible and also will inform them to call you before delivery.
Could you please confirm your contact number once?
Me:jorhat is the destination place & ur executives are miscommunicating in every chat
contact detailsare shared in every chat... mr.pulin # [protected]
pls find latest communication.. assuring delivery within 8 pm today..
You are now connected to Rohit from Amazon.in
Rohit:Hello, my name is Rohit. I'll certainly try to help regarding your concern.
Me:HOPE MY ORDER #[protected] is reaching today
Rohit:rajneesh to make sure I understand your concern better, Your concern is regarding about the delivery of the product. Am I correct?
Me:yes
Rohit:Thank you for being online.
Thank you for confirming.
I have contacted courier on your behalf and inform them to deliver the package to you today itself on high priority before 8pm.
Me:if it is done.. it will be og grt help... in the meantime, pls provide contact details of your courier boy at jorhat
if it is done.. it will be of grt help... in the meantime, pls provide contact details of your courier boy at jorhat
Rohit:Please be assured that I'll try my level best to deliver the product today itself on high priority.
Me:so i will wait till 8 pm..
Rohit:Yes.
Me:pls find contact details, mr. pulin # [protected]
Rohit:Sure.
Me:could we be in touch till 8 pm
Rohit:I am sorry for that but please be assured that I'll try my level best.
Is there anything else I may help you with?
Me:are you guaranting me 100 %
Rohit:Yee.
Please be assured that my priority is to make to deliver the product today itself.
Me:ok i will save the conversation for future use
Rohit:Sure.
Is there anything else I may help you with?
Me:that means u are sure within half an hour it will be delivered right
Rohit:Yes.
Thank you so much for contacting Amazon. It was great talking to you.
You have a great day!
Please click on "End Chat" button to close this window.
Me:hope i need not to write again after 8 pm asking for delivery time... good nite... nice to hear from you... you are very confident like others
Rohit:You're welcome.
Please click on "End Chat" button to close this window.
Me:how long will the customer support be active
Rohit:I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Thank you so much for contacting Amazon. It was great talking to you.
You have a great day!
Deepthi:I understand your concern. I'm really sorry, as order is not out for delivery and estimated delivery date is tomorrow I'm unable to confirm that the order will be delivered today.
We can only forward the request to the courier to deliver the package as soon as possible.
I hope we are still connected?
Me:amazon support is pathetic...
all liers in support team... this is really pathetic... why to miscommunicate... this is psycho type
Deepthi:I'm really sorry, as estimated delivery date is tomorrow we are unable to assure you that the order will be delivered today.
We will request the courier to deliver the package tomorrow as soon as possible.
Me:will find out details of support team or will upload everything in social media... STRANGE
Deepthi:I'm really sorry, I will forward your feedback to our management.
Me:Below comments are really HILARIOUS
Rohit:Thank you for being online.
Thank you for confirming.
I have contacted courier on your behalf and inform them to deliver the package to you today itself on high priority before 8pm.
Me:if it is done.. it will be og grt help... in the meantime, pls provide contact details of your courier boy at jorhat
if it is done.. it will be of grt help... in the meantime, pls provide contact details of your courier boy at jorhat
Rohit:Please be assured that I'll try my level best to deliver the product today itself on high priority.
Me:so i will wait till 8 pm..
Rohit:Yes.
Me:pls find contact details, mr. pulin # [protected]
Rohit:Sure.
Me:could we be in touch till 8 pm
Rohit:I am sorry for that but please be assured that I'll try my level best.
Is there anything else I may help you with?
Me:are you guaranting me 100 %
Rohit:Yee.
Please be assured that my priority is to make to deliver the product today itself.
Me:ok i will save the conversation for future use
Rohit:Sure.
Deepthi:I'm really sorry we are unable to assure that the order will be delivered today.
However, we have requested the courier to deliver the package as soon as possible.
Me:why your representatives lieing with confidence.. this will be treated very seriously from my side.. ask your management to be prepared
from yesterday i have contacted several times & 9 out of 10 miscommunicated... really hillarious...
Deepthi:I understand your concern. We can only forward the request to the courier to deliver the package soon. Courier will try to fulfill the request.
As estimated delivery date is tomorrow we are unable to assure you that the order will be delivered today.
Me:what your representative mean by 100 % guarantee... can your management update on this... lieing while writing which can be captured... definitely upload in social media
Deepthi:I'm so sorry, but we can't offer any additional insight or action on this matter.
Is there anything else I can help you with?
Me:what can you guys help expect lieing... HILARIOUS...
Deepthi:Thank you for contacting Amazon. We hope to see you again soon. Have a great day.

Pls help in this case as i have been humiliated with false commitments by amazon team
rgds,
rajneesh borpuzari
[protected]

I didnt get the refund from amazon.in, for the cancellation of an order worth rs11999.it is showing in my amazon account that the money has been refunded.i have booked this order on 12th sep 2016 still now i didnt get the refund.i booked this order through debit card and this account is associated with Alpha bank, Russia .i hope you will take necessary action for the above

Hi Friends. Maine 21-Aug-2016 ko ek UNIC UC 46 WI FI Projector amazon se Net banking se payment karke purchase. first to amazon ne mujhe 31 aug ki delivery date di lekin product mere paas 31 aug tak nhi aaya finally maine kaafi bar customer care no. par call kiya to unhone mujhe koi bhi sahi answer nhi diya sirf itna bta diya ki INDIAN POST se bheja hai maine indian post office jakar pta kiya to 03 sep ko mai khud waha se projector lekar aaya.. JAB maine apni location par aakar package open kiya to usme ek fake projector nikla jiski market price jyada se jyada 2000/- bhi nhi hai maine usi time amazon customer care ko call kiya to customer executive ne mujhe 24 hours me return karwane ka time diya lekin 24 hours kya 48 hours me bhi koi return lene nahi aaya uske baad maine amazon ke senior executive se baat ki to unhone bola ki within 7 days problem solve ho jayegi jiska evidence mere paas hai call ki recording aur mail. Lekin 7 days tak problem solve nhi huyi maine fir se call kiya to har baar mujhe amazon customer care executive ne nayi nayi story suna di lekin problem solve nahi ki maine sabhi ki voice call record ki huyi hai. 13 sep ko amazon ke ek customer executive se meri baat huyi uss bande ne mujhe bola ki 15 sep tak aapki problem solve ho jayegi aur mai khud aapko call karunga jiske regarding usne mujhe mail bhi bheja. 15 sep ko bhi mere paas koi call nahi aaya jab maine call kiya to fir se ek new customer executive ne call attend ki usne mujhe aur badi goli di. Wo bolta hai ki aap sirf 18 sep (Sunday) tak ka wait kijiye lekin jaisa har bar huya hai waisa hi huya FRAUD Amazon ki taraf se mujhe koi call nahi aaya. Mujhe bhi ab samajh aa gya hai ki ye website india me sirf fraud karne ki liye aayi hai. Iski complaint karna ab bahot jyada jaruri hai isiliye maine sari call recording aur mails apne advocate ke diye hai. Iske sath hi govt of India aur SEBI ko bhi mail kar diya hai ab mai FRAUD Amazon se koi bhi kaisa bhi contact nhi karna chahta. Sirf Indian Govt se ye kehna chahta hu ki Please Aisi Websites ko band karwao jo public ke sath fraud karke unka jeb kaat rahi hai. Isiliye friends iss FRAUD Amazon se koi bhi kaisi bhi purchasing mat karna. Aur finally mai amazon se kehna chahta hu ki mai aapko punish krwa kar hi rahunga sath hi unn sabhi persons ko jinhone voice call par har bar mujhe gumrah kiya hai. Mai sabhi ke against 420 ka case karunga. Aur koshish karunga ki jaldi se jaldi aap jaisi fraud company ko close karwa du. Aap na trust pay ki guideline ko mante hai na hi india ki law ko.
Maine ye review amazon ki web site par bhi post par kiya hai lekin wo har bar mera review post hi nahi hone dete hai.

I was looking for sennheisar cx 275 s in ear earphones. When I googled it To find the cheapest price, the all results was showing Amazon.in
When I decided to buy the product from a seller on Amazon named ' sure quality stores' who was offering the best price that is ₹999 where all other sites and sellers offered a price above 1350.
However I proceeded to checkout and at delivery address I entered my delivery address and they replied that there is no delivery to my address, so I tried banglore, chennai, thane and many other addresses .
And the seller offer delivery anywhere in India, he is fooling customers and wasted my time.
In my opinion Amazon is fooling customers, amazon want all customers who search For cheapest price of a particular product redirected to Amazon.in for buying.
You can also Google" sennheisar cx 275s cheapest price" to see the fooling by Amazon and their seller.
Amazon and their seller are clearly fooling All the online shoppers. You can also have look on this seller at : 'http://www.amazon.in/gp/aw/ol/B008V6T1IW/ref=mw_dp_olp?ie=UTF8&condition=new' to witness the fooling.
I want you to take severe actions against Amazon.in and their sellers who fools customer.
Between searching for cheapest price, I saw a deal for the Same product at ₹1220. But Amazon fooled me take Me there and I also lost the chance to buy on that Deal . Now because of Amazon.in I've to pay at least 1350 buy it. Amazon is a group of thieves and foolers of seller and their team . Please take severe actions against them.

I create a returned request for TP-Link TD-W8961ND 300Mbps on amazon in 13th September 2016 but still it's been a five days and i didn't get any results, no one comes to pick up a product I called and complain thrice but still not getting any results about it, so i need to returned this product and want it do please help sir.

I ordered MotoG4plus through amazon site Order#[protected] on dated 15.09.2016 after one day it hangs, overheating . i am eleigible for returnable until 25th spetember, but customer care not ready for return my defective product. and provide their own suggestion like if overheating i must place a back cover so on. but why .? i dont need motog4plus beacause it is not perfect as mentioned before i ordered. Amazon Mention Return policy on motog4plus page but they can't return my product. i am not using this overheated defective phone right now.
My Name is Gaurav Kumar Shakya
registered mobile number is [protected]
email id is [protected]@gmail.com

I ordered one plus 3 mobile and reached 2days back to chennai. I requested to delivery my mobile on emergency basis with high priority before ETA date. I called to customer care and requested to privide the details of ATS couries or contact my mobile. At least they should have updated the status of product properly. Unless and until courier boy call us, we cannot reach them or we need to wait.

Based on surerity from customer care, I have changed my address to home from office since they told that the mobile will be delivered to me within Sunday before ETA monday. Till now mobile is not delivered even after providing very kind request to customer care as mobile is still available in chennai itself for 3 days. In case if they don't deliver my mobile within today-sunday itself, then probably j need to change my address to office again from home as i will be available in office during weekend. Hence definitely it will cross the ETA they given. still I don't hope on their delivery. I didn't face any issue with flipkart and snapdeal so far I hv done lot of order reached on the requested time. They were very supportive. Don't buy any product in Amazon as they have very worst delivery service. This is my first order with Amazon really very frustrated with this.

Personal and contact details -
=============================
Name - Pushpendra
Location - India(Bangalore)
Contact Number - +91 [protected]
Email Id - pushp.[protected]@gmail.com

Order Details -
===============
Item description - HomeTown Willy 2-Door Wardrobe (Walnut)
Seller - HomeTown
Order Placed date - 5 September 2016
Order Number[protected]
Amazon india ordered product link - https://www.amazon.in/gp/css/summary/edit.html/ref=dp_iou_view_this_order?ie=UTF...⇄
Real product images shared by the seller - as an attachment

Issue facing -
=============
I place this order seeing the posted image and description off the product. By posted images we can clearly see that Its a three door Wardrobe.
Even on the description seller(HomeTown) clearly mentioned "External doors are lockable". Means they are trying to match description with advertised images.
But yesterday(15/07/2016) I got the call from seller(HomeTown) for delivery, at that time he mentioned that it is two door Wardrobe.
So I suspected that the product which seller is going to deliver is different from placed order.
So I contacted Amazon india customer service and they just dropped a mail to seller(HomeTown). Then asked the image of product which seller(HomeTown) was about to deliver.
Which were totally differnt from the ordered product. Today(16/07/2016) again I called amazon india customer care, and i was asked for images, which seller(HomeTown) has sent me earlier.
Then I was told that we initiated a A-to-z Guarantee claim and i was asked for refund. When I decline to take the refund then customer support promised me that ordered product will
be delivered to me. But without my consent refund is initiated and now it will take several more days.
So for me it look like Amazon A -to - Z Guarantee is a scam.I was shocked with how i was treated and how the claim was handled,
mismanaged and u resolved in the end without my consent and without any proper action to seller(HomeTown).Who is misguiding customers through amazon.
Looks like this is just a scam or marketing tactic to get people to feel comfortable doing business with Amazon vendors.
I was also told that we initiated an inquiry and strict action will be taken against seller(HomeTown). But still that seller(HomeTown) is using false images and false description.
So how you people are justifying that you will take proper action against the seller(HomeTown). For me it looks like amazon is only taking care of their seller, and for them their customer are
useless, because you people will loose one customer then lots of other customers are there.
I waited for 2 weeks to get this order and now refund process will take another week. Then again new order will take another one month.
So will you please tell me who will be responsible for my time loss, and my hard earned money which other kept for one month.
I think this is you liability to verify all the details of the advertisement done by seller. Because most of the times sellers are cheating us and amazon doesn't care about any thing.
If you can't keep your promise then why you people are making those false promises.
Till now I was thinking only other E-commerce sites are doing these things in India but i think now amazon is also joining their group.
I was a regular customer of amazon but now i think after this experience it will be my last interaction with amazon.
The service and resolution provided by the amazon is totally pathetic and unethical.
Amazon India and its logistics team seem to have gone to the does recently. They delay deliveries,
misplace them and blame the customers for their mistakes.
I was promised that amazon will take strict action on seller(HomeTown) but till not after 3 days seller is using false images and false description.
So I thought of posting a review on amazon regarding product, seller(HomeTown) and amazon, but amazon is not allowing to post review.
Looks like amazon and seller(HomeTown) is doing this fraud together and if customer wants to post any negative review for amazon and seller(HomeTown) then amazon will not allow you post negative review.

Dear Concerned,
I had bought a mobile in the month of July16. The name of the mobile is "CoolPad".
After a month the mobile got a fault and it was given to service centre located at chandigarh on 20th July with an assurance to return on 4th Aug.
But despite after a long follow up the mobile was neither repaired nor returned.
Now when we are asking for handset the reply is that it has been submitted to the company so you have to wait.
Its been almost 2 months but nothing has happened.
I urge and request your intervention to get our issue resolved.

Order no[protected]
i have ordered kemei 3580 trimmer and they deliverer me a used kemei -3560 product, i received it on 12 sep 2016, complained immediately for return and called on their customer care till today minimum 60 times, but no courier coming to pick up my product,
on 14 sep 2016 one customer service executive told me that because you calling again and again and no one coming to pick up your product, as an one time exception we providing you advance refund and we initiated it, when any courier comes you just deliver the product to him, then i received mail by them, but after that till today i not received my refund on account, i called customer service of amazon they changing their statement, but i managed to get 2 more mails with same information, but no refund till today, i dont know what is going on their, i first time seeing this type of delay in refund, they told me 2-4 days wait today 4 working days completed and no refund

I have bay new mobile from Amazon Date 20 jan 2016 My order Number[protected] and problem in mobile screen is yellow line i go to lenovo service center but not provide service for service center this tell me your bill is wrong not show imei number in bill and under warranty mobile is not give me service for lenovo a complaint for amazon but he tell me this is not our problem you contact seller but seller is amazon.