Amazon India Complaints & Reviews

I have ordered Hamee Smartwatch from Amazon.in on 23 sept. 2016.
Order no.[protected]
On 24 sept 2016 Amazon themselves cancelled my order without informing me.
I called their customer service Department, they told me that this is Amazon's fault, but refused to place my order and cancelled it.
Kindly help.
I want to get my order ASAP.
Thank you.

P.S. Screenshots are attached for further reference.

I was looked Alfa mart bluetooth reomte at Amazon.in and after see its pics immoderately placed order for same. but when i received parcel that Item is totally different which they shown to us. this is wrong.
please see this pics what i order and what i receive.
my order number is - ORDER #[protected]

I placed and order and cancelled it. I payed for it online. When i cancelled it, i got an email saying the refund with reflect in my account in 2-4 days whereas when i called to customer service today they said it will reflect in 7-10 days. It's 27, 999 that's a big amount. I placed the order on 19 september 2016 and cancelled on 22 september 2016. They are giving me different days when the refund will be credited to my account. One email said 3-5 days whereas another said 2-4 days. I want to get my money back!

I have ordered Hamee Smartwatch from Amazon.in on 23 sept. 2016.
Order no.[protected]
On 24 sept 2016 Amazon themselves cancelled my order without informing me.
I called their customer service Department, they told me that this is Amazon's fault, but refused to place my order and cancelled it.
Kindly help.
I want to get my order ASAP.
Thank you.

P.S. Screenshots are attached for further reference.

I bought yu unicorn mobile from amazon i complain regarding replacement on 20th sept they giving delivery time on 21thsept but delivery boy ddnt come and again i complain to amazan customer care then they give to 23sept till 2 pm but still the delivery ddnt come i again complain but they are not giving satisfactory answer so please do necessary action against them and provide me compensation

The above product was delivered to me yesterday.It is a wireless music player.It shoudl play USB
I am not able to play USB on it.please make arrangements to take the product back

Refund amount of Rs.41, 467.00/- against Amazon.in (Order Id #[protected] not yet initiated/received as of now after so-many-days even after return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 (please kindly check this particular Blue Dart Courier Private Limited Tracking Number/Air Way Bill (AWB) Number # [protected] for this return) and so-many problems/troubles I had faced earlier for this return had passed on but Refund amount of Rs.41, 467.00/- not yet initiated/received as of now for Punjab National Bank Debit Card Account even after Pickup has been already successfully done on Wednesday, 14th September 2016 at exactly 05:00 PM in the evening (Blue Dart Courier Private Limited Tracking Number/Air Way Bill (AWB) Number # [protected] for this return) and even after return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 (please kindly check this particular Blue Dart Courier Private Limited Tracking Number/Air Way Bill (AWB) Number # [protected] for this return) against the completely different item product model of MSI Graphics Card which I had received in reality against the original ordered product which I had actually placed the order for MSI R9 390X GAMING 8G Graphics Card and moreover please resolve my problem as soon as possible as already so-many-days had passed on but my same issue had-not-been resolved till yet and moreover I had faced earlier so-many problems/troubles for this return… So, I therefore kindly request you from the every very corner bottom of my heart that please Sir/Madam to kindly do the needful and refund my full amount of Rs.41, 467.00/- as soon as possible so that I can again use the amount to replace my order for the exactly same item product from Amazon.in through a completely different seller this time!!! Check the tracking Id properly the return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 (please kindly
check this particular Blue Dart Courier Private Limited Tracking Number/Air
Way Bill (AWB) Number # [protected] for this return) for Amazon.in (Order Id #[protected] please kindly take this matter seriously and resolve my problem as soon as possible since the return product has been delivered to Amazon Fulfillment Center on 22th September 2016 at exactly 12:10 and you guys have not yet initiated Refund amount of Rs.41, 467.00/- against Amazon.in (Order Id #[protected]!!!

Hi Concern-help,

I would like to file a petition against this Amazon order for unlawful act.

Order number: #[protected]
Order Date: 29/Aug/2016
Product: Purchases a samsung galaxy A3 for INR 9990.
Order was suppose to deliver on Sep3.
They tried to contact me on Sep3(but i didn't received any call).
Next delivery date was Sep6.
Until now i have not received my delivery and seriously reached to customer care of Amazon for 5 times and no action been taken until now.
This is causing me lot of time and my money was deposited to Amazon on my order date and still my order is not received, i need to file a petition against this unlawful act (and violating the terms and condition of the order been placed).
I am not expressing my actual feel in this email, just proceeding as per legal this fraud acts need to be addressed and we need serious communication channel against this kind of ecommerce business complaints.

-Roobesh G M/Sruthy Raj

I had raised the return request for above two defective products. I got the mail that they will be coming on 12 sep to collect the product.

Its been a 12 days nobody came to received it even though we have called 4 times to raise the concern. now i can see that the last day to return the product is 24 sept.

This is really frustrating. Amazon should update its site that it is only responsible for delivering the product not to return it customer should be lucky enough to get the correct one.

I bought a HP OfficeJet 7500A Wide Format e-All-in-One Color Inkjet Printer of Rs.21, 899 through Amazon by its seller Computer Sale on 15 July 2016
Amazon.in order number:[protected] and Order Total: Rs.21, 899.00 but received a bad Packaged product, it also displayed error on Switching on the Machine and so requested for return & refund, But the Seller is forcing me to take the product claiming the Photos are not of the Product he had sent me.But these are Pictures taken by me on the Same day of arrival of Product and requested for refund in 2 hours of time the Product had reached me.Even after waiting 2 months i receive a refund of Rs. Rs.2190 even after taking the product from me. I do not have proper reply or Justification both from Amazon or its Seller.For past 2 months am fighting on this regard.This Process has been troubling me too much mentally by following up with both for past 2 months, moreover am paying Interest to my Bank for a Worthless Product, which is not with me as well . I neither receive a proper response for Trusting Too much and now they Say they Cant refund beyond Rs.2190.
This is hurting me Badly.
Kindly Help. Yamuna.

I ordered led bulbs order no[protected] not yet received.only I'm receiving msg like order conformed.order dispatched.ectopic like that.no proper response from ur agent which u send their no-[protected]/[protected]. Poor service.

I bought a new MotoG4 Plus phone, Order#[protected]. I found an yellow tint in display in the phone within one month period and raised an incident for the same[protected]. I was requested to submit the phone on nearest Motorolo service centre. Whn I did so, I just crossed one month time and they ordered a new display package for the same. I got the display replaced today and I could not fine the issue solved.

I am really frustrated with this and the trust in Amazon and Motorolo products are broken. Any help will be highly appreciated.

Its is really not a right thing which i expected from amazon. Amazon was always a trustworthy site for me.

But today the link which i received made me really excited for which i left all my work nd started spinning the wheel to get my prize. Luckily i got my prize which was a lenovo phone nd on claiming i was instructed to send the same link to 10 contacts on whts app i did the same bt did nt receive any response from your site. This kind of actions are actually deteriorating the reputation you have developed in the market.

And this was really not acceptable from such a trust worthy site.

I think i deserve a compensation for such action by your company for wasting my time, energy as well as mobile data for this misleading act.

And for this i have raised a complain on the consumer protection forum so that from now onwards no other sites can do such misleading activities which jst mislead people nd prompt the people to waste their valuable time.

For further evidence i would like to enclose herewith for you the screenshots of the same misleading link and the prize i won from such disgusting link.

This will not be entertained and liked by any of your valuable customers who use this site very frequently, i can say customers like me have now lost that faith which i had on Amazon.

Sir,
I has ordered moto g4 play mobile and screen card on dated 20/09/2016 ORDER #[protected] as a gift for my friend birthday which was on 21/09/2016.And amazon giving one day delivery on this product but till today 22/09/2016 i have not got my product delivery. So i confirmed from your customer care about this delay but they replied me that my product will be delivered after six and seven days.
I want to know why amazon is displaying wrong information about one day guaranteed delivery. Now because of this delay now this product is useless for me so why i will not do complaint against amazon in consumer court for penalty of my loss.
I hope i will get satisfactory decision from your side
Regards
Pankaj negi

Hello! am using mobile is redmi note 3 buy in sep12 in Amazon .in and am get hanging the mobile and the Amazon provide me used mobile how means seen photo and price is 12000. And also delivery boy used abused language by delivery the product .hence customer service representative is not responding to the consent and customer service representative disconnected call so many times

I buy a phone from amazon and it came defected so i returned it. They pick my phone on 15spet in the morning and the maximum time for refund is 5working days. Now 7 working days are passes but i didn't get my refund. I called customer care they said order is still in transit it is not reached to the seller yet. In 7 days they don't send my phone back to haryana which is near to delhi. I want my refund back as soon as possible. I have to buy another phone. I am facing difficulties due to their poor service.I am also paying interst on emi which created due to the the transactions.
Contact no [protected]
Name Nivesh
Email. nk.[protected]@gmail.com

Dear team,

Its really surprising to check the incompetency level of account specialist / officials who are handling my query.

My queries are unanswered, as of which i resort to contact dtdtc customer-care myself realizing the fact that i can no longer rely on amazon team handling the case.

Status-

I have contacted dtdc delhi customer care number against docket number - d28742796, they have asked me to contact delivery man sharing his phone number - [protected]. the person reverted he is not delivery man and instead have staff assigned to do delivery. he is sitting in dtdtc shalimar bagh and stated that if the courier is of rohini-110085 than it must not come to him as his delivery staff is accountable to shalimar bagh area vicinity not rohini.

He said that i need to contact amazon as some goof-up is done from there end. after a request he furnished me details of delivery report which he insisted is itself not clear to him as only recipient mobile number is mentioned -[protected] in delivery report.

I contacted this recipient number-[protected] myself to track that person but number is coming invalid.

My questions;

1) dtdtc number d[protected] clarity - clear copy of delivery report required with address, recipient name & number if it is claimed that it has been received by me or my family.
2) why in delivery report invalid number is mentioned -[protected]. if he receives you call ask him who that person is what is his address and cross check with my credentials.
3) dtdtc official of shalimar bagh with number [protected] is itself not clear about the consignment and surprise how the stock can come to him when it must not.

One incompetent and hopeless customer care team on this earth i have ever seen including the delivery team. For the order #[protected]Karizma tan color sandal for women's) i have been so clear to amazon from the beginning of the return policy started on this item that i wanted an online transfer to my bank account. 1st, a wrong item was delivered to me (Which either amzon's or seller's fault) on sept 10, 2016 and on which i raised a request to return and refund on sept 10, 2016. And before i raised the request i have updated my bank account details on amazon to get a online transfer. And before raising the request to return and get refund i have contacted the amazon customer care team and they informed that once the seller receives the item will do an online transfer. Infact while raising the request in the amazon website as well i was asked to select how do i want my refund and selected for bank account. I spoke to amazon customer care team several times before and after raising the request as well and every time i have informed them that i am looking for a online transfer to my bank account as i will be out of station and no one will be at home to receive the cheque and the amazon customer care team assured me everytime i spoke to them via chat or call that it will be transferred to my bank account. But still a cheque has been issued for no good reason and no one is bothered to help me. Tried to speak to the supervisors so many times but they refused on my face to come on the phone and dropped the call or chat on the face. Such a rude, incompetent, hopeless, harsh and irresponsible team of amazon. Amazing!!!
And i am still waiting for my refund. The cheque has not been dispatched yet.
It was not my fault to get a wrong item delivered to me and then been promised several times that it will be online transfer, still i am been penalized here for no reason. Though its seller fulfilled item but i ordered it through amazon and amazon should have taken care of the matter without troubling me more.

Whenever the order in transit is attempted to be cancelled, there is no option for cancellation. So compulsorily we have to chose the option for return of the product though the product is not delivered. rescheduled pick ups are never on time. Refund is initiated but it takes around 20 days to get issued to us.
The courier services are miserable. Delivery persons do not answer the phone, reject the call or switch off their phones. 10 to 12 follow ups are required to get the ordered cancelled completely and get back the refund.
Every time the representatives on call say that they sincerely apologize but not action is taken on the problem.
Amazon has provided worst services everytime there is a return requested.
Not at all satisfied.

I'm so sorry to write such review but no way i have to ..
This is regarding a Dell inspirion 15 5559 laptop which was placed on[protected] Order#[protected] and estimated delivery date was given as[protected] but it was not delivered to me within promised time and I have been waiting till today and the product was still not delivered. I've raised this issue on several times to the customer service team and every one of them said they've escalated the issue to highest priority. On[protected], I was forced to replaced the order and was promised the laptop delivered within 3 days.By God's grace I got my order on 21-09-16. But till the time i had been played a lot with customer service team.

I'm completely disappointed with your services that amazon won't delivery on time since I had a strong faith on amazon and preferred first time amazon over flipkart in buying such quite expensive item, now i've lost all the trust on your company.

I was a happy customer in past but now I would like to dare to buy anything from amazon.