Amazon India Complaints & Reviews

I bought a sewing machine which was very worst product ever. It was like toy too much noisey and quality was also so bad that it can't even sew bit heavy cloths so same day I requested for refund. Here saller is not contacting me till today so I contacted Amazon so many times and asked for refund they file clame against that saller through company named a to z now this company is saying that you have to return the product by your self to saller which is in Maharashtra and no courier charges will be refunded. I again asked for the same to Amazon they says you just replay that you are not going to pay courier charges but I got same answer that saller will not bare any courier charges then why should I pay coz I bought it through Amazon so it's there responsibility because I don't know saller I only know Amazon and they drop product to my home now for pick up why they are doing all this drama. So please I want solution of this already it's more than 20 day because I ordered this product on 4th September nd today is 22nd but still they are unable to return product to saller and refund my money.

I am a regular customer on Amazon.in. It has good variety of products and nice user interface experience as well. But recently realized that how worse the after-selling-services it has and there is no proper escalation matrix or department who actually listens to your grievances.

This is regarding my recent transaction and interaction with Amazon. Here is how it happened:

30-Jul-16
I placed the order of'HTC Desire 620G' mobile on Amazon(Order#[protected]. Amazon promised to deliver it by 6-Aug-2016.

6-Aug-16
Product not delivered by the last date.

7-Aug-16
I tracked the status on the website, it says'Product is on the way'. I decided to wait for another few days.

11-Aug-16
After getting no update from Amazon and no change in the tracking status, I decided to contact the customer support. I used the live chat option and talked to a CS agent(Mirza Abdul) who assured me to wait for another 2 days and it will get delivered.

13-Aug-16
Product still not delivered and I got no update from Amazon. So I wrote to the customer support and ask to deliver it on URGENT BASIS.

13-Aug-16

Amazon agent(Sapna R) being very quick in responding, assured me to wait for another 2 days and the product will be delivered by 14-Aug-2016.

16-Aug-16
Being frustrated so much by the infinite wait and fake condolence, I wrote another text to Amazon. I told them the urgency and importance of this order. Since it will be a gift for my sister on Rakshabandhan, which is on 18-Aug-16.

16-Aug-16
Amazon agent (Abdul M.) being very nice, called me for apologies and resolution. He told me that there are only 2 solutions to this situation now:

1) He can cancel the order and I will get full amount refunded. Then I can go and purchase the phone offline in order to get it before 18th Aug, so that I can gift to my sister on Rakshabandhan. I denied since the phone is not a latest release and hence, it is unavailable in the market.

2) He can cancel the order and I can place a new order which will also take 2-4 working days to reach me.

I begged this guy that I need this before Rakshabandhan and this could be the only solution to my problem. He said that he has tried his best and there is no way I can get this product before 18th Aug.

I closed my eyes for a moment, cried inside and decided to go the way situation is. And I finally told him that I will place a new order.

16-Aug-16
After placing the new order (thanks to Amazon for adjusting the difference in amount), I noticed very soon that the product is available with options of faster delivery. I could get it delivered by 17th Aug 8PM, if I pay some extra amount or even free with Amazon Prime scheme (screenshot attached).

I was literally shocked and could not believe my eyes for a moment. And soon I realized that it was not just my bad luck, but Amazon's wicked intentions which the agents applied just for company's benefit. They clearly ignored my feelings and didn't even try to understand what my situation was. I still could not believe that Amazon could do something like this, Sorry to say!

As a loss of festive feeling as well, since I could not gift anything to my sister on Rakshabandhan, I felt like the poorest guy in this world. Though I was being very pro-active ordered the phone on 30-Jul-16 which even could not get delivered by 18-Aug because of the carelessness of few agents, especially Adbul M. He got the last chance to rectify everything but he cheated me by his sweet false statements.

As a result, I loose trust in Amazon and it's so called customer centric services.

What I lost may never be recovered but to compensate a part of it, I demanded necessary actions against the concerned agents and full refund of my phone's amount, since it gave me no value and happiness when it finally reached me.

Amazon tried to being customer centric here, added Rs 250 to my gift card balance. But this is no compensation to my loss:(

Sameer

I placed order #[protected] of redmi note 3 on 8th august as part of independence sale i paid through sbi debit card for eligibility of 10% cash back on 10 october, but unfortunately i haven't received order on 26 august after many mail or communication, amazon told me that they are unable to deliver order due to some logistic issues and asked to place fresh order n cancel the existing order so, i asked what about 10% cash back because that offer applicable for independence days sale only. Later customer care executive told me that amazon is agree to give you a gift card amount same value of cash back amount after 10 days of delivery. I placed fresh order #
[protected] and cancelled old order #[protected] but after 15 days of delivery amazon not ready to give gift voucher.
I have every mail communication records with amazon india in which they given me assurances that 10 days after delivery of your order you will receive cash back.
Please see communication from amazon.in on 26 august

Hello

Ahmed here from amazon customer care.

I have solved your problem completely. I have requested the supervisor over here and they have agreed to give you a gift card amount worth the

Cash back. Also the refund will be processed for the order that was not delivered to you.

Please place a fresh order for the same product. Once it is delivered to you kindly wait for 10 days. I will give you a call and the

Gift card amount to your account. I am sorry for the delay that you have faced on this order.

I hope that this helps. Thank you so much for contacting amazon customer care. It was a pleasure speaking to you.

Please use the survey below to tell us about your experience today.

Warmest regards,
Ahmed. A

Cash back in the form of gift card promised by amazon at time of order[protected] but now they are not willing to give.
I have every mail communication records with amazon in which they given me assurances that 10 days after delivery of your order you will receive cash back.
Please see communication from amazon.in

Hello

Ahmed here from amazon customer care.

I have solved your problem completely. i have requested the supervisor over here and they have agreed to give you a gift card amount worth the

Cash back. also the refund will be processed for the order that was not delivered to you.

Please place a fresh order for the same product. once it is delivered to you kindly wait for 10 days. i will give you a call and the

Gift card amount to your account. i am sorry for the delay that you have faced on this order.

I hope that this helps. thank you so much for contacting amazon customer care. it was a pleasure speaking to you.

Please use the survey below to tell us about your experience today.

Warmest regards,
Ahmed. a

From the account which i placed an order is closed by amazon team so m not able to track my order so i requested to cancell my order of hawkins presure cooker 4liter after calling several times and mailing several times my order is not being cancel nor refund is made nor any reply is given plz help to get my money return i mailed several time call tolfree no but they say they will reply me but they dont reply they made a mistake and i am suffering plz help

I recd moto 4g+ on 16.09.2016, immediately i observed the the device is heating, wifi not detected, grainy images, and disproportionate images from front camera. When contacted amazon they promised that i have a window of 10 days to return but moto team requires to handle. On contacting moto team they refused return saying its amazon responsibility. My return windows is ending soon.

Hi all, brought a lenovo 15.6 inch laptop in amazon on 3rd sept for 24490 through smart emi, but the sbi card services has sent me credit card statement on 7 th sept to pay fully so contacted amazon regarding the emi they have esaid me to contact sbi card services so contacted sbi they have mentioned that amazon has sent them the conformation on 8 th of sept whn spoke with the Representative, so amazon and credit card banking services has no contact and they want to do all the thing in a slow pace where the honest and loyal customer is loosing hope on the amazon like me this is the consecutive second time amazon has gave me lots on trouble for so much pressure that they cannot give me email copy of the changes made

amazon for me is a joke now not worth buying any thing in this site

iam sure i will spread the word of the same in my organization as well

to talk with the sbi card i lost almost lots of valuble time and money and no one want to rectifiy the issue

same happened with me 2 months before took 20 days to deliver a memory card whn call the amazon they said it has been misplaced and lost, they did not come back to me untill i have approached amazon

kindly do not advertise ur self as a best online site mite be the biggest blooper u guys are doing

hope you people need more accurate training, or qualified eligible people

please do not play with your customers and their time and money

no wonder people say u have the worst customer service and feed back becoz u guys u never looking to the customers queries and issues after the product is sold

lenovo order no : ORDER PLACED
3 September 2016
TOTAL
24, 490.00
SHIP TO
B. SRIKANTH
ORDER #[protected]

whn the above order is placed on 3 rd why the amazon has send the emi details on 8 th to sbi card services that is why the sbi takes no respeonsibility and amazon blunder theay are saying where a loyal customer i am suffering

ORDER #[protected] for memory cards after i called on the issues kindly check the dates
ORDER #[protected] for memory cards which has been lost and never called me on this until i called amazon

so hence proved u guys care about the money and order not the service

kindly do not claim u guys are the best in online shopping

only the rep from amazon called jalah was very helpful 5 star service given him and good back up

even sbi said its clear cut amazon mistake or we called negligence or blunder or u guys can add what ever u want to

very disappointing to have the worst company online with n no of adds all over the media u need to stop on advertisements and start training staff for doing there duties

unnecessarily i opted for amazon for cheap price and this is what we get so all the people be aware of amazon

just by choosing the amazon i have to waste my time and money and nonsense i have to bear after

BIG NO MEANS AMAZON

AMAZON A NIGHT MARE AND JOKE

NEED MORE INFO CONTACT ME

thanks
rama krishna bemani
[protected]

Product has not been deliver after many chasers and returned it back without my knowledge
The quality of your customer service representative becoming low day by day they have disconnected my call many time on 20/9/2016 for complaining about the issue.

I ma very much disspointed the way you guys are treating your customer. Now its better to switch to flipkart and snapdeal.

Dear Sir,
I had ordered two products on line through amazon. The first one was a Omron AC-Adapter-S Blood Pressure Monitor-6 Volts and the same was returned as per the SMS received by me on 13/09/2016. In the same manner, I received an SMS today morning that the Beltek LE-160240 cm(16 inch)HD Ready TV ordered by me is being returned for non-delivery. I did not receive any phone calls regarding the arrival of these goods. I was there at the address throughout all these days . I think some fraud is being practised by your delivery agents at Ernakulam and may be influenced by your business rivals and the same will certainly affect your goodwill and reputation. I want both these products. But your delivery agents will simply return the same even if you send them for a second time. Please look into the matter and do something immediately.
Email id : [protected]@hotmail.com
Cell: [protected]

Philip Mathew,
CRA 106,
Chakkungal Road,
Palarivattom,
Ernakulam,
Cochin-682025.

Hi,

I have ordered two products from amazon one footin sandal and the other is motion cut work gladiator. The size of both the products were small so i had to return it back and returned it the next day i received it. The representative from amazon came to take the returned product. Its been almost two weeks that I am waiting for the refund. I was promised that the refund will be there within 3-5 working days within you receive the product. The product you have received and got an email saying that the refund has been processed . The amount for both the products were paid from different bank accounts. Its been two weeks that i got the email. Ever since I am trying to track the refund. But never got a proper response from you customer service . Checked with both the banks, no refund has been processed from amazon into both the accounts. Still waiting for the refund. Dont think so that amazon keeps the promise that has been made when I returned the product. Pathetic customer service.

Divya George

I have purchased a micromax bolt q381 on 31/08/2016 from amazon.In, i had noticed the battery of that phone is not working properly. It takes more than four hours to be full charged but immediately drain out the charge within next half an hour.

M_imei1: [protected], s_imei2: [protected].

This is really pathetic and worst thing happened on any e commerce portal.
We have a seller account with amazon.in
A new idea has come on all e commerce portal i.e ad campaigns.
according to this every seller has an opportunity to boost his sale
by investing a certain amount of money.
Its like a paid promotion, where you pay something and your products get more visibility on amazon.
I have a seller account of amazon.in
Sheffield classic
email id [protected]@sheffieldcassic.com
i also thought of doing same.
i started that campaign with a budget of Rs. 5000/day
it was for 6 days {6-sept-2016 to 13-sept-2016}
it started and ended and result shown on panel stated that 3600 were being used in total and a sale was generated for Rs. 56k
i didn't bothered much as i could not a see boost in sale
as i tried to create another campaign today, cz its a festival season.
i was unable to do so.
i requested a call back from amazon seller support.
i received a call back, but that girl was not able to sort out the easy and then the call was transferred to leadership team.
i spoke to this guy.
and i complained him about the previous campaign failure.
he started explaining me how it works.
he told me that he can see a sum of rs. 3900 was used to generate the sale of rs. 56k.
further he explained me how to check that how many impression were made and how many clicks were made when the product was advertised.

i complained him that no difference in sale was noticed during the advertisement period. but he still insisted me to check the reports
he guided me to the reports tab of seller panel and also told me to download the report of advertising.
i did the same, but i was shocked to see that total revenue generated shown in report was actually 10k less than what it was shown in my front panel of advertising campaign.

i was being cheated, because the panel shows a different amount of revenue generated and report shows a different amount of revenue generated.
i raised the same to the guy i was speaking and insisted him to check the same., also asked him to connect me to his senior
but within few seconds i got another shock, the panel was changed the very same moment.
it started showing me the invested amount being changed to Rs. 1966.69 and sale generated of Rs. 29019.

he connected me to one of his senior.
this is the guy who introduced himself to me as a manager but he was a liar.
as he took control of it and said that he will personally look into it and will call me back tomorrow.
i asked him that this 1 hour conversation is all about me telling you the issue and also finding out a bug in your system, to which he agreed.
i told him that i want this on mail. and he agreed stating that once i disconnect the call. i will get a mail.
still no mail is received
i think he will not also call me and now they will try to save themselves
but i have all the proof and call recordings.
name of the guy vaibhav bhargav
hyderabad
[protected] case id {which he promised, he has raised, but it does not have any information about our conversation} i will drag you guys to consumer forum. {the legal authority of India}
trust me this is cheating and trust has been broken.
i mean an amount of investment showing in different number
i am not sure whether the actual promotion happened or not.
also fake promises and liars are appointed by amazon.

please resolve this

I have cancelled my order on 22nd of August of priced 14999. But still I have not yet received my refund. It's only 2 days short to 1 month . It's not fair . Disappointed by amazon. From now I will not amazon. When i called these amazon people are not answering my question. still how long I should wait for my refund. Please respond to this. I had gone made on this

I had ordered a Samsung Duos Battery from Amazon. While doing payment my first transaction was failed then I had to do second transaction. But my first failed transaction amount was not credited back to me. Then I contacted to the Amazon executives. They told me that they have refunded me my amount to my Credit card and they to be in touch with my Card Holding Bank (HDFC Bank).
But it has been One and half month still I have not got my Money back after mailing them and calling them they are not replying me still.
Please help to get my Money back.

Regards,
Avinash Shetty.
Mob no. [protected]

Its very painful for me to write this email as I have never faced such issues

I am very regular customer of Amazon.in

This is regarding product-
2 of Maggi 2-Minutes Noodles Masala, 420g ORDER #[protected]

I purchased this product on 16th September MRP was Rs140 and was selling at Rs67 with 52% discount. I called customer care executive on 16th Sep as well as 17th Sep that product MRP is Rs67 but they said that MRP will be Rs140 in the product and we are selling you at Rs67

I ordered 2 when I recieved it was only 1 - this is the first mistake
2nd is MRP was 67 which i told earlier Then i called customer care again still they were not agreeing

It was very painful experience.

I am sending the screenshot as well.

I purchased the MOTO g Play mobile Handset with following
order ID[protected]. since the receipt of handset it has following problems.
1. Handset heated up to the level which cannot be hold in hand.
2. it is not catching 3G so i cannot operate with internet.
I complained so may times but every time reply is same that our MOTO g team will contact me at such & such time. this is happening since last 4 days. Neither MOT team has contacted me nor amazon team has taken any action for cancellation of order & my all work has been held up due to non working of handset.
You requested to cancel the order immediately, lift the handset & refund my money in same account from where it has been paid.
Copy of bill has been enclosed for your reference.

I had ordered oneplus3 phone (order#[protected] from amazonindia site which initially told that it would take 2-4 days to get delivered but on checking out/payment it mentioned it will be delivered by 16th september. as per amazon tracking tool on 15th september the package arrived at a courier facility bhiwandi, maharashtra, in
Courier: amazon transportation services, tracking #:[protected] and mumbai is the delivery address but i never got the package on 16th.
I reached out to the amazon customer care several times post 16th as the package was not delivered and they said they don't have any insight on why the product is not delivered to me. only explanation i got was is that they are possibly sorting the product and then it will reach to the near by courier station around my place.
I posted complaints on facebook as well and they suggested to wait. now they have stopped responding as well. lots of other customers too have complained on delayed product delivery and delayed refund as well.
Https://www.facebook.com/amazonin/

Desirable resolution : deliver the product asap.

I Palaced a Order 14 September Order No. is Order #[protected]

when i palace this this show this will be deliver on 17 september but when come

17 september its show your order will be deliver 20 september but today i track product and talk to courier compnay they say we not recive any products show now
cancel this product i am very dispointed now. and gain order this product with flipcart
so amzon give very bad service to thier coustomer and i will not use in future to amzon..

very bad dispointed service by amzon.in finaly i cancel this product. and order with other compnay.

Its been 18 days I returned my phone redmi note 3 rs 9999 but no response from Amazon when ever I call them saying we will give within 1 or 2 days with stupid reason better help me with this issue they are not responding to us

I have ordered a Moto G Plus, 4th Gen (Black, 32 GB) via amazon on 8th Aug.& payment done by credit card.Till now my order is not delivered to me.
After waiting a long time finally me decided to cancel the order and want my money refund.
i am already talk many times to amazon customer care but still i am waiting for refund..i am very disappointed ..kindly refund my money..

Name -Sunil Chauhan
Mob no.-[protected]
Mail id-sunil.[protected]@apollomunichinsurance.com
Order number#[protected]