Amazon India Complaints & Reviews

I have ordered for Swarovski elements multi colour four studs combo earrings, but I dint received all the four... I received only 3 -and one is missing ... please don't repeat this again... even the quality is bad but I ain't here to complain about the product... Pls make sure that I have to get all the 4, without further excuses... it was sold by trends fashion jewellery, prathmesh complex, building no H opp to vatika restaurant, Mumbai- Nasik highway no 3, Bhiwandi, Maharashtra

The Amazon agent (ph no:[protected]) is keeping his network busy. I'm not able to contact and make arrangements for the delivery.its evenings now, till now no calls came, I'm confused .. why Amazon providing such irresponsible agents?
I will be leaving my place tonight and I don't know if I'm ever gonna get the package..waste of time and money..

Recently i ordered(Order#[protected] one of the item from Amazon India on 5th September 2016 even i paid online. On 7th September 2016 i received message that it has been delivered since till now i have not received the product.
I contacted the Amazon India customer service on 8th September 2016 and raised the complaint regarding this. They asked me to wait till 14th September.
In between i again contacted customer care of amazon, they asked me to contact ATS(Amazon Transportation Service care).
When i called them they told yes, they can see customer sign is not there for receiving the product. So escalated this issue for refunding the item amount(Rs. 1045).
Yesterday i received email saying that they can't refund money since item is delivered to me.
I am really fade up with this cheating with customer.

I brought a Motorola mobile on amazon.in order id[protected] and i received on Wednesday but the mobile i received was very poor in quality on that issue only i talk with customer care executive of amazon.in but no good response from their end about return policy, even all other online sellers like flip kart, e bay ...they providing return goods facility and also i want the better product from amazon even higher cost mobile i want to purchase but i am not comfortable with the present Motorola mobile which i received. i am attaching my invoice of the product.

I purchased ONE ASSIST phone insurance plan with LENOVO VIBE K5 phone from Amazon.in. Activated the plan and got it registered. Accidently, the phone was dropped and got screen crack. The phone is working perfectly fine but the screen is having this crack in the corner.

I called ONE ASSIST as the phone was under insurance. The company said that we dont provide insurance upto 50 days of the purchase. I was surprised that while doing the purchase AMAZON never told about this.

I tried reaching to ONE Assist but no help. I see a big scam going on here with this insurance thing. When I have paid for the insurance how can company just reject it. The insurance should be applied right from the next day of the activation. Why 50 days term was not highlighted in AMAZON.

I seen a resolution on this matter only by receiving call from ONE ASSIST team or AMAZON to replace the phone screen as per the insurance plan.

The related pictures are attached with this complain.

Contact [protected]
Amazon USERID - [protected]@gmail.com

Product - One Plus 3 mobile
Order #[protected]
Ordered on - 11th Sep 2016
Delivery Assured on - 14th - 17th Sep

Ordered a mobile last week which had a delivery date of 16th Sept. Used the chat facility and had to undergo sad experience with 3 different reps bcos ur chat windows kept disconnecting. I had a question or request that please check if I will receive my order by 4 pm on 16th Sep. I didn't get a straight forward reply from anyone in the first go, I had to struggle to make them understand that I was requesting them to just let me know if it was possible to speed up the delivery and ensure that I get it before 4pm.

They kept me on hold for long and gave me a confirmation that I will get the product by 4pm. I even requested for the number of the delivery person or company so that I can coordinate, I was told that they are coordinating with the courier company and again gave me a confirmation.
At 8:05 pm I spoke to Sushant (I guess) and informed him about the entire episode, he also confirms that I will get the delivery by Sat 17th Sept now. I insist on speaking to a supervisor and get transferred to the Leadership Team as I wanted to speak to someone right then.

This person I spoke from the Leadership team is one set example o[censored]nprofessional people in the world, Worst Customer service skills and Very Very Bad listening skills. He first tells me that the order has not reached Pune due to curfew in Bangalore, when I ask him why is the delivery tracker misguiding people he refused to accept. My tracker clearly shows that the product reached Pune at 4 am on 16th and left within an hour from the Pune courier facility.. He says that it will take more 2-3 days before I get my product as it has not reached Pune & then straight forward denies telling me this when I asked him to confirm the statement again.

This rude n weird person on the so called Leadership Team keeps on giving me logistical jargon's about Courier facility and sub courier facility... When asked for a correction on his answers he blankly said that he doesn't have any other answers and that he will disconnect the call, which he did. NOT ONCE ON THE CALL DID I ABUSE OR SHOUT, WHICH IS THE IDEAL THUMB RULE TO DISCONNECT CALLS EVEN THOUGH THE CLIENT IS ONLINE.

The joke of the century is that when I asked the earlier rep as to how will they compensate for a day's loss and the feeling of not being able to gift my friend at the direct date n time, I get a reply that a gift voucher of Rs 50 will be credited to.my account.. C'mon guys I pick a product worth 30k, do u think your gift vouchers appease me... All I was looking was a responsible answer and ownership of the misleading tracking details and reps misleading clients even though I was courteous on the chat as well on the call. The chat transcripts and call recordings are proof to that...

Ohh one more big joke when I check my email, there is one from Amazon chat survey with a line " Your feedback is helping us build Earth's Most Customer-Centric Company"... Pls get the basics right...

It was wrongly claimed that "This is to inform you that a package from your order, with tracking ID[protected], shipped via Amazon Transportation Services, could not be delivered as no one was available to receive it" for two of the products supposed to be delivered yesterday ID[protected] and[protected]. This is not true . We were at home. ...please check your supply chain and verify. Please give us evidence. I am regular customer of Amazon and this happened for the 6th time...I am disappointed...

Sir, I purchased SAMSUNG SCX3401 PRINTER through Amazon.in on 14/9/2016 Order No.[protected] . And I received the product on 16/9/2016 without Bill/Invoice. And CD shows 3400 series. whats the difference.

So, please pursue this issue and request you to please send Bill / Invoice to the following mail
[protected]@gmail.com

I have ordered a mobile cover bt after 10-12 days I still didn't get it. Instead of delivery my product has been returned by courier.
The same thing happened with my earlier product, which was also returned without any reason. When I called amazon they say, sir you will get it. But I'm not satisfied. And it's not fair. And really very disgusting. Please kindly help me sir.

I had purchased Smart Watch with SIM, 16GB memory card in July'16 and and by September'16 the watch stopped working. Since it is a USB charging watch it stopped chaging and the watch is in a complete DEAD situation. Tried to contact Amazon who refused to help me as they had no clue who was the seller nor if there was any service center in Pune to repair it. The watch stopped working within 2 months and Amazon has refused to take ownership of getting it replaced or fixed, have been doing a lot of run around but in vain. Please help in getting this sorted out as Amazon is declining every request raised form my end and there has been a pathetic service from them

Ushassu
[protected]

I placed an order for a TERASHOPEE WB-20 all copper bottle on 16 SEP. through a citibank card. My bank through mail & sms intimated that Rs500 was paid to AMAZON.IN vide the said card. But you had intimated that the payment for the said product failed.These contradictory statements are confusing for me.Please confirm me the actual picture. In case of payment failure I want to assured that the money would not be debited from my account for the product which hadn't been delivered to me.
From,
SUMIT KUMAR SENGUPTA
CB-83, SECTOR-1
KOLKATA700064

Dear Sir,

I shipped an order from Amazon India with Order[protected] and customer applied for the refund of the product. Amazon mailed me for the confirmation but as i was not available in my office during those days i couldnot reply to the mail. now amazon is telling me that since i didnt reply to the mail they have refunded the amount, untill here i had no issues but they have also given the product to the buyer free of cost!! and when i mailed them about the same they denied giving me any information of the same and told me to contact the buyer directly and amazon doesnot have any responsibility of the same.

Amazon india is doing fraud with the sellers and just not returning the products and may be selling it to some one else.

Please help me with this issue.

An old Customer of Amazon...purchased few times. Recently Ordered Oneplus3 mobile as on 12th sept 2106...expected delivery 14 to 16 sept was provided. (Tracking #:[protected]
i am based in outskirt of mumbai (mira bhayander), the delivery started at 6p.m on 12th sept 2016 and within 1 and half day it crossed 1000kms...i.e..from bangalore to mumbai. 11.30 a.m 14th sept 2016 the shipment was in mumbai.
Now, mumbai courier facility is approximately within a range 0f 50km from my home. And finally i received it at 5 p.m 16th sept 2016.

Point to be noted:
1. it took more than a day (24 hours) to cover the shipment in mumbai which is really disappointing.
2. There is no fast delivery option provided.
3. The number which i received in a message from Amazon for the delivery person was switched off all day.
4. the customer care did not have the contact information about the courier facility and the delivering guys too.
5. After receiving the shipment, i asked the person, why your number is switched off, he said "My number is already change but hasn't been updated in system for a long time".

i was all day at home sitting idle since i received the message from amazon because there was no one at my place to receive the shipment and i couldnt contact anyone to know where the shipment is.

Thanks Amazon for such an adventurous day at my home.

Respected sir,
I bought Red mi note 3 mobile from Amazon on Date 27 April 2016 and after 4 month there are exchange offer come on flipkart but before exchange flipkart ask for enter IMEI number. so, i Entered my mobile's IMEI number but flipkart says that INVALID number. so, I go to XIOMI online validator website and i have also enter IMEI number on XIOMI standard website but still XIOMI(Company of Mobile) said invalid IMEI.So, I called to Amazon on date 11-sept-2016, they said you have to contact our Seller CLOUDTAIL . it is amazon's verified seller. so, i have done contact to cloudtail but they didn't gave proper response. I tried a lots of time to contact them but everytime they send different invoice. but According to me different invoice is not a solution because IMEI number is unique number of mobile and we can't change it. and even IMEI number must have on company's database but it said invalid IMEI. And i tried to contact amazon lot's of time but they don't give me proper replay. Please help me regarding this for Replacement of mobile or Refund of Mobile. Because due to fake IMEI i am not able to Exchange on flipkart or even sell on OLX due to fake IMEI number. Now consumer forums only hope for middle class family like me otherwise nobody is here to solve our problem. please help me regarding this. Here i have Attached the Screenshot of INVOICE sent by Cloudtail. And Screen Shot of My IMEI number and XIOMI website indicate that INVALID IMEI.
Waiting for a positive response,
Best Regards,
Badal Shah
+91 [protected]
+91 [protected]

Hi I recently faced an issue with the pickup that I requested with Amazon.. The delivery guy was being rude and cancelled the delivery without even listening... He wasn't even picking up the calls after this.

This experience of being with Amazon has really disturbed me and I will make sure I tell this to everyone I know and reach to whoever I can through social media for the bad experience I faced today.

This is not going to be smooth... I bet you that

Dear Team, i ordered a saree from amazon and it was damaged. I have been running from pillar to post to return this item but i have received no proper response. I am highly disappointed with the quality of the product and the condition. Amazon has instructed me to return this item to the seller. the seller address is neither available on Amazon website nor in their database. Amazon has no idea how and where to return this item. The saree is not as per specification and too expensive and to top it all - DAMAGED

I ordered a product which is lost by Amazon, I was told to wait for another 3 to 4 days. Again the product didnot come. I called Customar Care. The associate Harshal who claims to be from Maharashtra, Pune spoke rudely to me and denied me a refund and when I asked for compensation he was sarcastic and he just spoke more rudely. Is this your customer service? Where executive speaks to the customars the way they want to?

This is the worst experience ever ordering from Amazon and be behind them forever. I bought a mobile and it was a new mobile, however the new mobile was not working properly so I called them and asked for a replacement and this has been going on since 4th Sep'16. I dont understand as why the replacement pick up cancels the pick uo and I get a message. When I call Amazon they dont give me a clear picture as why the pick up was canceled. Now about a long fight of 10days back and forth. My mobile was picked up and then when I call to check on the status after 2days of the pick up they tell me it will take 3-4days for the return mobile to reach Bangalore and only then will thet despatch the replacement. I dont understand as why are they maing the mobile to walk all the way from chennai to Bangalore. When I called them and asked why so much delay they dont have a proper answer. Then I asked for a compensation and Amazon said they could give me 150/- gift coupon When I asked them if they were serious they then offered me Rs 200/-. I was shocked and asked the agent if he was kidding, he said he will check and get back to me. When he came back he asked me as what was I looking for so I told him I need a tempered screen guard with a mobile case, he place me on hold and came back and told me that he can offer only Rs 200/- gift card and if there was anything else i could help him with. It seemed that he wanted to get rid off me. I never expected such a poor customer service from Amazon. Again I connected with another agent she too gave flase promise that she would help me and then she comes back to tell me that she too would get me a Rs 200/- gift card and I asked to speak to a manager or a supervisor the agent tells me that it wouldnt matter whom ever I speak to they too will offer the same. So my question is if they are offering the same then why do you need supervisor and SMEs you have all agents isnt it. it does not make sense at all. I spoke to a supervisor and she asks me to keep clam and she also ended up the call. This is not how you deal with a customer. This is really atrocious.

I ordered a phone (xifo v6) and they gave me a small phone .. they said that return the phone through indian post but after 13 days postman says that the address that is given by seller is wrong..now there is no information. they told me that they will give me a correct address in 24hours but there is no any information. and now it is going to about 2 months..i want my refund ...

On WebSite, i found 5% cashback when i use HDFC Debit card. I used it for the payment of my xiaomi Mi Max gold 32 gb but cashback is not receiving from Amazon or HDFC account.
What is this?
can you update me, how can i found my 5% cashback into my HDFC account?