Amazon India Complaints & Reviews

On August 4, 2016 and on August 5, 2016, I looked up a video to view for free (no charge) and did never did get to see these videos but was charged $1.99 for each one.

I would appreciate it if you would credit my account for these two videos that I never did watch and I would not have chose them if I had to pay for them.

This is very upsetting to me because if you just click on an item like the video and out of the blue get charged for something I never get to see.

If something is not done as soon as possible, I will cancel the entire prime membership.

I ordered vector x football which was 299 rupees, then I replaced it with the same as the product was damaged, and add the delivery of the product was very late so I cancelled it, but now there is no refund of my 299 rupees. The service is not acceptable. I need a compensation immediately is almost a month now. .

Hello Team,

I ordered IPhone 6S on 23rd July which I have not received as claimed by the Amazon by 26th July.
I called Amazon team and cancelled the product and asked for refund ASAP. however have not received a valuable feedback till yet.
I am struggling with my refund and made numerous calls to amazon but have not received it yet.
The item has already received back by the seller and the refund process is delayed without providing any appropriate reason.
This has been a very bad experience with Amazon and I will definitely share this to my friends around globe and all social site.
This product was ordered by my credit card on EMI basis and the installment amount will be added to my statement of this month as confirmed by my bank.
Please Please refund my money back to my account ASAP before installment money adds to my coming statement.

Thanks,
Mauli Jain
[protected]
[protected]

I ordered a pair of nike shoes on[protected] with one day delivery charges rs.100. Still i have not received my product on[protected].
Today i got the text for product is out for delivery but there is no tracking of courier service and delivery boy. Now its 7 pm and i don't know how much i have to wait in office.

Rahul
Order #[protected]

Hello i m puja and i m registered amazon ccount only through mobile no which is [protected] and i return the three product and i didnt get my refund of amount nearly 10000 as well as my account is on hold so i can not check my refunds and its takes already one month and i did several mails and call to amazon bt no body can help me pls suggest me what can i do and hw can i file complaint against amazon and

Had ordered a laptop battery from Amazon.in & received a battery that was not working. Returned the battery to the seller & asked for a refund. The seller has received the battery & Amazon sends me a refund status as REFUNDED but the amount is not reflecting in my account.

The customer care people say they cannot do anything, I would need to check with my bank why the money has not reflected in my accounts & are very rude on call.

Seller is not good.
ghar tak nhi phucha.

I am ketan sane i am lenova imported laptop with full payment but not received my order & return my packets from ratnagiri gati couriour this inform c care center

I had ordered a product from amazon india but I found the product not appropriate upto mark therefore I requested a refund . After 15 days they issued a cheque with wrong name on it and Before the issuing of the cheque I had been constanty calling them for a name change but they had sent the cheque on the wrong name. Then I asked them for a reissue of cheque they had sent an authorization letter . I had filled it but the cheques hasn't arrived till yet it has been 2 months since the filling of authotization letter and their policy says refund is issued in 10-15 days. I want to take a strict action against them for not returning my money till yet.

Hi,

I have been a regular user of amazon india and had a very good experience with amazon but now the services of amazon have been pathetic these days. I have ordered for peter england kurta pyjama on 23rdjuly (Order#[protected]. When i received the product the pajama was missing, i called up the customer care and i was told to return the product which i did and ur team has created a return/replacement for the same (Order #[protected]. I told ur executive to deliver the same asap as i have brought the item was some occasion and also told them to take some action against the seller.

Despite repeated requests i got the product after the occasion. I got the product today i. E 03/08 after 4 days and i am highly surprised that again there is a problem with the order. The size of jacket which i received is 38 whereas the size of kurta and pajama is 42. I called up customer care again and spoken to ur executive named suha for nearly an hour. She told me that i have to return the product and they will initiate the refund. I told her that i want the correct product to be delivered and not the refund.
She told me that size 42 is not available for that product and u will have to take the refund and there is no other option available to you.

When asked upon what sort of action u people have taken she has no answer to it. She told me that as a token of apology we will be providing u gv of rs.200/-

I told them that either provide me the replacement of the product or provide the refund along with a penalty on the seller which should be credited to customer account as mistakes does not happen twice.

Please take appropriate action against the seller and provide me the resolution of the same.
Thanks
Pankaj khanna
[protected]

Order id :[protected]

What the hell it is your delievery boy has not made any attempt and he simply rejected my order. I called him thrice to give me product he said he will give me in the evening. His mobile no came switch off afterwards.

Now you returned my product without making further attempt or call. You are simply cheating customers. Give me my product . You are simply cancelling because i ordered at low cost. You can't succeed in india like this. Loosers !

Solve my query anyhow and give me product else i am gonna viral this case on facebook and Twitter that how you cheat customers.

Gitansh jindal
Contact no : [protected] / [protected]

I had ordered Lenovo Vibe K5 (Gold, 16GB) through Credit Card on 26th July 2016 which was showing expected delivery date on 30th July 2016 when I have ordered but when I have not received the same then I have contacted AMAZON Customer Care (Executive: Don't Remember his Name) on 30th July 2016 and asked him to inform their Gurgaon Facility to contact me regarding my order update. He told me to wait for one more day so that he can pass on the message to Gurgaon Facility and they will deliver my order on 31st July 2016. When I have not received any call from AMAZON, I again contacted on 31st July 2016 (Executive: Mr. Aditya D.) around 02:00 PM to know about my order. This guy also told me that he will arrange call back from Gurgaon Facility soon. When I have not received the call I again contacted them around 04:00 PM on the very same day (Executive: Ms. Soni B.), she told me that she will try to get the package deliver till evening 08:00 PM or next day(i.e: 01st August 2016). When I have not received any update from AMAZON on 01st July 2016, then I have contacted them around 04:00 PM (Executive: Sagar K), his statement was that their is some server breakdown in Gurgaon facility that is why I am not getting my package delivered and when I have informed him that I have ordered one more product on the same day(i.e: 26th July 2016) and that product I have received without any problem then he started refraiming his statement and given no concrete answer and started suggesting me to cancel my order as he also don't know when the package will be delivered and he can't help me out with that. He told me that if you want you can wait for two more days because now it was showing expected delivery on 03rd July 2016. But as per their FAKE Promises this time also I have not received my product and again I contacted AMAZON PATHETIC Customer Care Service on 03rd July 2016 around 07:30 PM (Executive: Mr. Akash Mali) This guy told me that as I have not received my order till date and as per them their second expected delivery date has also crossed which was given to me by AMAZON and they have so called POLICY that customer has to wait for 24 Hrs after Expected Delivery Date is crossed for refund or re-ordering from their end. He also told me that he will follow up with me next day (i.e: 04th July 2016) as I was frustrated calling AMAZON customer care again and again. But when I have not received the call from this gentlemen Mr. Akash Mali. I have again connected with AMAZON Customer Care (Executive: Mr. Aditya P) and asked him to know the procedure and time taken by AMAZON to refund my money back into my Credit Card, he said it will take few minutes in refunding the money and after my confirmation to cancel my order and proceed further in refunding the amount, he did the same. Then he said we have refunded the amount. but when i have crosschecked with him and asked that "As you have refunded the amount, that means the same amount will be credited in my Credit Card ?" Then he said "No, It will take 2 to 4 days to reflect in your credit card". With this kind of Terrible Experience and Pathetic Service I am in state of doubt that whether they will refund my money or not or I only have to follow up with these useless executives who never respond back to their customer even after promising to do so. Kindly Help Me To Get My Money Back ASAP. As its been 10 days of ordering this product.

I order phone on 3th March 2016 and get on 6th March 2016 on COD mode order no.[protected].I found some problem in set and want to replacement then replacement process goes successful and I got a new one.Again I found same problem and want to refund so return process goes successful but my refund don't get yet.now a day they asked me that original package not delivered to you.and also my order no. Disappear in Amazon website. Its a big game played to me I don't why to me. Please help me
I also attached the snapshot of(1)original package (2)POD of first return pickup(3)POD of second return pickup.

Rampukar Sah

My amazon account email id is [protected]@gmail.com, I ordered dress material from Amazon, the one I received was very poor quality and third class material. I requested for refund, Amazon asked me to send it back to seller. I did the way they mentioned, now its close to one month neither I received refund nor any confirmation from Amazon.

The funny thing is their customer care service, e.g. I have 10 addresses in my account so when I call them, they ask me confirm your address, when I tell them default address they say "No sir you are missing some information, this is not matching", when I ask "Which one you need, I have 10 addresses in my address book" then they says "Sorry sir I cannot tell you its confidential", this is height of irritation, how I can guess which address he wants to listen from me, and come on you are not giving any bank detail or Swiss bank black money detail. This is ridiculous, its more frustrating when you are not getting your money and customer care are playing puzzle with you.

Also I noticed at busy time customer care executive never give you proper answer first they play puzzle and then they says "Sir you are not audible, can you disconnect and call again". So that he can escape from answering our query and customer can suffer.

Stop fooling people and do some serious and loyal business, I need my money back immediately.

I ordered coolpad Note 3 Lite (Black, 16GB) on 17 april 2016.

We were using this phone for internet, whats up and for other apps. We didn't insert any SIM in this.

Now 2 weeks back when we inserted SIM, mobile is not detecting SIM And not showing any signals.

It was sold by Cloudtail company on amazon.

Please ask amazon to help us to get this mobile phone replaced

Thanks
Robin
[protected]

My amazon account email id is [protected]@india.com. As I received a damaged micromax led tv, so after much difficulties I returned the product. After it reached the fulfilment centre, I contacted amazon cc to intiate my refund, they said that my refund has been initiated. But rather of getting refund confirmation mail I received account closure mail.. Its like day light cheating. I want my hard earned money back. Or I will be forced to take the shelter of court to safeguard my interest.

My order no.[protected] dated 28/07/2016 delivery date 04/08/2016, product: aarika girls party wear churidar suit set (KR-1003-RANI_10-11 YEARS) quantity two @1499/- total amount paid Rs. 2998/-. after delivery we opened the packet and find only one piece is there and another piece missing (same item). shipment traking no.[protected].
pl do the needful at earliest other wise we think another step for complain.

Hi Team,

It's been 3 months and I still haven't received my refund for the order #[protected]. This is the third time I'm posting about this order and you are still fooling us. You had already issued cheque for another name but to send it to the same address you are taking 3 months. Just refund or recredit to my account. Why do you just keep fooling people by telling 'I understand your concern' and those bad empathy statements. Flipkart is 100% better than you.

Regards,
Mani

I have order mobile cover from the amazon. Order ID[protected].but I got damage and used product. Then I have returned this product. But still waiting for refund. I called 3 to 4 times on customer care num (name-abhijit) but he is not giving proper information when i ask for the floor manager they put my call on hold for a 28 min. so request you to please help me with the same.

On 21st July 2016, I received the message: Your Amazon.in order #[protected] for an AXE style combo has been delivered, even though there was no one at home to receive it. I called up the Customer service, and they called back immediately. They made an inquiry and said that the message was an error and that the Gurgaon shippers ATS had still got it. I would get it in 2 days time. I waited and had to call again. This time I was told that they were attending to it and I would get it in 4 days time. The message still says delivered to me when it was not. I asked to see the delivery note, but Amazon said that delivery has not even been made, so no delivery note exists.
Where is my AXE Combo, ordered on 17th July 2016? How are you going to make up for the disappointment of not receiving a birthday present? I am a regular shopper through Amazon and this is a shocking state of affairs. Please deliver the missing item, or give me my money back. I hope to hear from the Company forthwith with a resolution on this matter. Kaadmabari Muttoo, N 14/13 2nd floor, DLF City Phase 2, Gurgaon, Haryana