Amazon India Complaints & Reviews

Till now the product was not delivered. I have booked and paid the mobile phone samsung on7 pro (Gold) on 12 july 2016 of rs.: 11, 190.00

Order#[protected]

Syed umer - [protected]
No:55 rajeshwari street, metha nagar, chennai-29
Chennai, tamil nadu 600029
India

Amazon team not turned up. Pl inform amazon to contact me
[protected] immediately

I had purchased moto g plus, 4th gen the same hour when it was launched from the amazon app. there were some promotional offers also with it and i wanted to know who were able to win the offers as there was no communication of the same.

There was a offer related to movie kabali, cashback offer, moto 360. i want to know whether the winners have been announced and the list to confirm if i am being selected or not.


I have communicated on the chat as well as on the phone, but the agents do not have accurate information and are giving weird and contradictory answers which is hard to believe.


I had purchased moto g 3g from flipkart and they had kept the list of winners on the site itself which made it clear and transparent regarding the promotional offers.


I feel cheated as amazon has not displayed any list of winners on the site and there in no transparency regarding the offers.

The mobile product is v. v. bad, it has no battery backup (max-2hrs). though it shows 2800 amp.
It has 1 gb rom, but it was show that it has 8 gb rom
Camera in also not good, though it has 5/5.
The product is a loss of money, which is not expected from such a brand (amazon).
Not satisfied with the product..

[protected]
I vinay kumar singh has placed an order for mobile red mi note 3 on july 12 2016. order no.[protected].. your delivery as per your schedule is so poor. you have given me delivery date july18. but not received till now. where it is? no one has confirm about it why this getting delay. how long should i wait for your inferior service.. vinay kumar singh [protected]

Team,

Subject - no guaranteed delivery by amazon {poor service}
Order id[protected]

I have bought a product on 19 july with one day delivery option... And
Planned my schedule accordingly... Have to visit lucknow today on 21st july
And bought air tickets accordingly for 5 am flight... But i am not going
There because you didn't delivered my products.

So i have cancelled my tickets and rescheduled to 21 july 2 pm..

First of all pls make sure you guys deliver my product maximum by 11 am
Today so i can catch my flight.
And i need compensation for my tickets cancellation and wasting my time.

I have purchased tallboy space saver modular 6pc - 2400 ml plastic multi-purpose storage container (Pack of 6, white, blue) order #[protected], with cost of rs.845/- on 27th june 2016, and the expected date of delivery is[protected]. But today is 20th july 2016. Still my item is on the way. Why it is happening so. When will i get this item. I tried to contact the given courier: amazon transportation services, tracking #:[protected]. But this number is not available.

This is my address.
Quarter no. D/43, isro staff quarters, pallithura p. O, trivandrum

Order#[protected], there was some issue with the product so i returned it. a pick up boy come and take that product. the product is coolpad note 3 lite (black, 16gb) and sold by cloudtail. but after that whenever i contact amazon they say that there is no information about your product as well as i have not get any tracking number. even when i contact amazon they give me some tracking number and told us that please check with blue dart. and blue dart say that it is invalid track id.

Its been around 3 months i have lost my seven thousand rupee. this is a pathetic service.

My name is vinutha. I am from bengaluru. I have ordered a leather jacket and i have paid also.In amazon india.com the product advertised as "leather jackets for women:flaunt your style with stylish cropped jackets... Like that. I have ordered the product on 14th june 2016. Amazon has not given any updates on this till now and no sms and mails from amazon till now. When i tried to complaint on amazon official site, it is showing that order is not valid (Do[protected] amazon doing wrong advertisements and cheating. Please resolve this issue

I ordered moto g plus, 4th gen (Black, 32 gb) (Order no:[protected] mobile phone from amazon.In on 6th july. I got delivery estimate of 11 th july 2016 before 8 pm but i didnt received my phone till that day. After that i called them on 11 th july complaining about this they said that this will be delivered within 24 hrs. I waited for it but it didnt. I called them again and they said the same thing again and again. On 14 th july when i called them they said sorry sir your product is lost and we will replace your order. Then on 14 th july they replaced my order and said that it will be delivered to me by 19 july. I told them to make the delivery as soon as possible but they didnt listened. And they did the same thing on 19 th also they didnt deliver my phone and they said that wait till 22 th july or we will refund your money. Is this the way t treat the customers. Your executives are making fool of customers that sir your order will be delivered by tomorrow or day after that. The seniors also did the same thing. You people are providing very rediculous cutomer service. My issue got escalated 10 times by the executive as well as senior but still i didnt get anything. You dont have any synchronization with amazon transportation services. The executive were not having any information that where my product is.

Sir i ordered shoes from amazon on 21/06/16 and they deliver me wrong shoes with smaller size than i contact to seller but he not give me any answer then i contact to amazon & requested for return they said that the pick my product on monday refund my money 2 days after receiving the product but no ones come to pic up after it i contact amazon 4 more times but all time they told that tomorrow the person came & pick your product but sir til today no ones come for the pick up all the time they put me on hold and said tomorrow your product will be pick... So kindly help me sir
My name is aman gupta
My contact no. Is [protected]

My order no is[protected]
I had paid for a UPS and it was to be delivered by 22 July. On that date I received an SMS that it was out for delivery. Later, I was informed that delivery was rescheduled at my request.
This is blatantly incorrect and a falsehood. Also your tracking number leads nowhere. Very disappointed with Amazon. I intend to air my grievance on the net as I do not appreciate being blamed for something which is not of my doing.

To,
The maneger sir

Hello sir,
I am kavita pramod patil, bank name : bank of baroda branch : gangapur road, nashik a. no. - [protected] ifsc code: barb0gannas debit card no. [protected]
I had been ordered lifeline 4 in 1 manual treadmill from amazon at 8th july 2016.
I had debit amount rs.9975 from my account. but amazon company cancelled my order & they refund my rupees on my account on 9th july. but the cash did not deposited in my account till now. i kindly request you plz check what happned about my debit amount. it is in amazon company or in bank account. plz send me the written proof about the details of my debit amount.
Yours faithfully,
Kavita pramod patil

Amazon company masege from my mail

This is to confirm that refund for amount 9975 has been successfully processed on[protected] and the amount should reflect in your account by now.

Authorization code for sale transaction[protected]

Please contact your bank’s customer care center and quote the above number to know further about the status of the transaction in case you still haven’t received the credit within 5 business days. please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. if your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. at that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Thanks for choosing amazon.in

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Refund of rs.9975 on your amazon order dated jul 9, 2016 is successful with charge authorization code#[protected]. check email for details

7th july order placed for bosch gsb re 450-watt kit (carton box[protected]-8047556

This product was very urgent to me reason being opted for 2 day guarentee. i have to plan for my shifting for new rented house.
9 th july:
8am received msg, item will be delivered.
No call nothing evening got msg at
8.20pm - addressee not present so not delivered.
8.30pm - got msg item delivered.

I was present that place for the entire day waiting for the product
Baring few hrs that to in a chunk. as didn't receive this product which amzon
Committed to me i have to bear loss of rs1000+

The purpose of ordering this product got defeated. what is the purpose
Of ordering with guarantee delivery then? for entire day i hardly got any
Call. no one is received from my side, then how you people made the
Product delivered?

14th july: returned the product at the time of delivery
Reason: the product was tempered with external as well as internal packing.

No response, no mail, no apology email, no compensation, money not refunded

I have purchased a led tv from amazon on 8th july and within 2hrs they have updated courier details by which they have sent material. But it is very surprise thing the courier details updated by them is false. Plz note the details aramex courier track no-[protected]. Immediately i have given an email to seller and he replied me some cases it take time to update. From that day to today i have frequently contacted to amazon but still there is not any response from their end. Finally i have requested them to cancel the order on 14th and they have sent a mail to his seller but still there is not any response. Again as per his customer support people i have also claimed for return on 16th but now also not any response i got.

Kindly help me to find my heard earning money from these type of cheating companies.

Transportation courier order number[protected] dated 14 july 16

I was having a very good opinion about amazon india for online purchases & customer support so far but today i have to perforce change this opinion to failure on customer care & service due to one order i placed on 14 july where delivery was promised on 16 july & latest by 18 july 8 pm. (order details & confirmation mail is appended below).
Tracking details were received on 14th july itself i found the package was sent to bangaluru for courier to transport it to delhi the final delivery destination. all the while i was updated about its position & it arriving on time. it was tracked to have reached gurgaon by a/n of 17 july & delhi on midnight of 17/18 july with status on time & will be delivered latest by 8 pm on 18july.
(tracking details appended below my mail)
Normally we get an update on sms that item is out for delivery but i did not receive any further update. so i started an on line chat with there customer care on 18 july for further delivery information. one varalakshmi was online & she checked & confirmed that it will be delivered before 8 pm on 18th so i was rest assured. then i got an e mail from varalakshmi to rate the assistance & help offered since i did not receive the package as promised i rated it poor & simultaneously i started another chat on line but one lokesh was online this time he could not give the exact status so i requested for a call back for planning my presence at home next day for delivery as i am alone these days. one vinay was calling & said sorry & told me he had raised my to request for a priority delivery on 19th july much after the promised deadline.
I again waited at home for delivery but again there was no update on sms or mail. the tracking status is continuously showing lying at delhi for delivery at delhi in the past tense 18 july 8 pm
I again asked for a call back from customer care & one raj was online who was sorry for delay but attributed it to heavy rains in uttrakhand & when told item has already reached destination but not delivered he started talking cock & bull totally illogical, irrational, ignorant about the status. then i requested for a senior manager one team leader mona came & she also repeated sorry but said it will be delivered in next 48 hour & pressed for reasons she said the delivery is in a different pin code in delhi than where item is lying so it will take further 48 hours to reach that pincode not withstanding that it is already delayed due organisation failure at delivery level. their can not be a more ignorant team leader than mona who may not be aware that amazon does promise same day delivery.
There can not be a more irritating thing to keep a customer waiting indefinitely & not providing either the status or update him on delivery date after having missed the deadline two times.
What is it that you would have done differently in this tech. savy age working at press of a button or voice command bunty

With warm regards
Parminder singh
Cdr.in.
[protected]

Expected 18 jul courier: amazon transportation services
Tracking #:[protected]

Latest update: monday, 18 jul
12:14 am package arrived at a courier facility
Delhi, delhi, in
Sunday, 17 jul
4:39 pm package has left the courier facility
Gurgaon, haryana, in
10:57 am package arrived at a courier facility
Gurgaon, haryana, in
Thursday, 14 jul
7:37 pm package has left the courier facility
Hosakote taluk, bengaluru, karnataka, in
1:06 pm package arrived at a courier facility
Hosakote taluk, bengaluru, karnataka, in


From lyf
— forwarded message —
From: [protected]@amazon.in
Date: jul 14, 2016 11:09
Subject: your amazon.in order of samsung on7 pro (gold).
To: [protected]@hotmail.com
Cc:

> your orders
> | your account | amazon.in
> order confirmation
> order #[protected]
> hello parminder singh,
>
> thank you for your order. we’ll send a confirmation when your order ships.
>
> arriving:
> saturday, july 16 -
> monday, july 18
>
> your shipping speed:
> free delivery on eligible orders
>
> your order will be sent to:
> parminder singh
> 189 2nd floor gujranwala town part-2
> delhi
> north west delhi, delhi 110009
> india
>
> why a date range? we’re working to get your order to you as soon as possible. we’ll let you know the specific delivery date when your order ships.
> order details
> order #[protected]
> placed on thursday, july 14, 2016
> samsung on7 pro (gold)
> electronics
> sold by cloudtail
> rs.11, 190.00
> item subtotal:
> rs.11, 190.00
> shipping & handling:
> rs.0.00
>
> order total:
> rs.11, 190.00

Hello sir,
I have purchased mobile phone REDMI 4I 16GB from your website which was ordered on 20 January 2016( Order#[protected]. As i am a regular customer and have purchased number of items from your website but it is regretted to inform you that the front camera of this phone is not working properly.
So i wish you gonna take some action on this matter as soon as possible.
Thank you.

This about my 15% cash back on purchase of following items against order #[protected] dated 22/01/2016:
01. xiaomi redmi note prime (white, 16 gb) worth rs. 7, 999 (without 15% cash back)
02. samsung micro sdxc 64gb class 10 uhs-i memory card 48 mb/s with adapter worth rs. 1, 299 (without 15% cash back).

It is ridiculous to say that, after many follow ups, still amazon is unable to give proper reply to me when i will get 15% cash back on purchase. after so many follows i got fed-up & feel cheated. at the time of purchase it was told that the 15% cash back on purchase will get within 90 days but still it is not received. amazon is willingly failed to deliver the resolution on this matter.

Hence, i want to register the complaint against this matter and take a strict action in order to provide me my full cash back with compensation against harassment.

It is a bad experience and huge harassment for me.

Dinesh mishra
[protected]

Sir
I placed an order in amazon on 7 th july but they have not delivered the product till now the expected date of delivery was 14 th july but the product still not delivered and they are always saying wait for 24 hrs for your product it will be delivered. The courier tracking information not updating and customer care is saying they are looking into the matter but no one is updating anything. This is my order no[protected]. Please do the needful

Sir i have returned a product on[protected]order number:[protected] to amazon & my product value is rs- 21650, but amazon refunded me only rs - 1650, i contacted to amazon many times about this issue.. But they did not solve this issue till now..


My name - piyush kumar
email- piyush.[protected]@gmail.Com

Order No:[protected] not received till date.