Amazon India Complaints & Reviews

I got a duplicate, damage and used Reshape shoes from Amazon. I requested to replacement but they did not replaced. I requested so many times also shared pictures of product and they agreed this is genuine complaint but did not replaced, please take necessary action against. When I asked for refund they are denying at the time, This is second time when I going through with this kind issue with Amazon, they made policies which is not so easy to fullfil and very annoying for customers.

I have purchased a sreen guard for mobile phone. The item bought through Amazon was broken. So I requested return of the product. While I waited for 2 days for pickup but nothing happened. I called Amazon customer service twice and both times they have assured that the item will be picked up next day blaming the same on their courier team. Nothing happenned. I feel this is a ploy by Amazon to cheat customers. SO DO NO CHOOSE AMAZON FOR YOUR ONLINE SHOPPING.

We have ordered hi-quality 3 layer 24 rods cloth rack laundry hanger with wheels for drying cloths on date 31st july 2016.

Order #[protected] payment is done along with shipping charges by net banking.

On your site, it is showing that material is dispatched on 4th aug. 2016, and i am not getting any sms of tracking this material.

There is no tracking details available on your site of this equipment.

Order "Philips HL1645 750-Watt 3 Jar Super Silent Vertical Mixer Grinder+Blender jar with Fruit Filter Blue" with Amazon Prime (1 Day Delivery Guarantee). ORDER #[protected]

Delivery status got changed to "Out for Delivery" but was not delivered. Called us customer care next day and informed on missed delivery. Amazon does nto have any system to track missed deliveries and they were not aware of the issue or nobody from the Amazon team was following up with delivery/transportation till the point I called them.

I was assured delivery next day. Again missed. After 2 days called up helpdesk again. Reached out to new person. Again new person told me that he will ensure that the delivery happens in 24-48 hours. I insisted to talk to the supervisors. Spoke to Shama from Leadership team, promised delivery in a day, did nto happen again.

In between this, status of delivery chaned to "Delivery Attempted, Custome was not available"
Again called up Customer care after 2 days, Again reached out to new person and new person from Leadership team. Leadership team confirmed that delivery was never attempted and is a technical issue but refused to change the status on the site or put it on email in writing for obvious reasons. Again I am promised delivery in 24 hours.

I think this story will continue, everytime you will reach a new person and everyone if trained to swear by god that they will be on top of this and this particular order will be their only priority. In reality nothing happens because they know how the customer contact is designed - Everytime you call - a NEW PERSON and NEW PROMISES with no TRANSPARENCY.

Thanks,
Milind Dhake

Dear, I have given a order of Rakhi gift pack which was Rupee of 189 through online payment on 8th of Aug. Today at 8:37 Am, your message has come to me that your product is delivered but actually that product is not being delivered to me till now. So please help me so that I can get my product easily.
By the way this activity is very dangerous and you should not do that type of activity through which consumer can go away from you. please give me feedback very fast.

Hello Sir,
As I have discuss mobile issue from morning but there is no reply
I have purchased moto G in the month of June but right now my mobile getting
restart already contact amazon & moto g Service centre but no one reply me.
and also contact with apprtonics retail shop but from their side no reply
as i am getting helpless
Please help me as soon as possilble

I had order my mobile phone since 26th july 2016 .The shipping date is 26th july 2016.the tracking number via India post is AW[protected]IN.Till now I dint receive it.the due date is 9.08.2016.I had track it till 3.08.2016 it's arrive in shillong only

Dear Sir
Kindly find below my order summary, still I did not have the book. Pl. do the needful as my daughter is facing alot of problem.

Your Amazon.in Order of To Sir With Love (Vintage Classics).
Friday, 8 July, 2016 1:17 PM
Mark as Unread

From:
"Amazon.in"
To:
[protected]@yahoo.co.in

Full Headers Printable View
Amazon Your Account | Amazon.in
Order Confirmation
Order #D[protected]
Hello muktim acharjee,

Thank you for shopping with us. All Kindle books that you've purchased from the Kindle Store are stored in your Kindle library on Amazon.in.

View and manage your books from your Kindle library.
Mange Your Kindle
Order Details
Order #D[protected]
Placed on Friday 8 July 2016


To Sir With Love (Vintage Classics)

Kindle Edition
Sold by Amazon Digital South Asia Services, Inc.
Review this item
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Rs.116.85
Item(s) Subtotal: Rs.116.85
Order Grand Total: Rs.116.85
Paid by credit/debit card

Learn more about purchasing Kindle books from Amazon in Help.
If you need further assistance with your order, please visit Customer Service.

We hope to see you again soon!
Amazon.in

On 1st of August 2016 I ordered 11 products from Amazon... 4 days prior to that I got a message/email from them that 3 products will be delivered today.. At E.O.D I again got a message/email that "Order was not delivered because receiver was not available" though I never received a call from any of the delivery agent or any unknown number... I happened to call, email them but no positive response was provided to me... And same thing continued till next 5 days until then I started receiving products.

Later down to today, I have received 9 products out of 11 and as per their email 2 products must have been damaged while transmit and in return to this a refund will be initiated... but till date there is no refund...

Apart from this when I ask them to let me speak to their supervisor... they didn't let me... I still have some amount left with me in Amazon wallet and I am willing to delete my account... but they won't transfer my amount and as per them the only way out is to order something from them again... Which after such experience i won't be able to...

I really need help... these guys are pathetic... all they say is sorry and this won't happen again.

My order no. - #[protected]
I have got a damaged selfie stick and nobody is there to take the product back. I have sent the product using courier facilities after discussing with customer service team. now they are not reversing the courier charges and product refund is still pending.

can someone look into the issue and reverse the complete amount I have paid amazon for returning the product.

kindly process the refund so that I can repurchase.

We purchased One plus 3 mobile handset from amazon mobile application because it is only available at amazon. On 11 august 2016 Delivery boy called from +91 [protected] and promised to deliver next morning as our payment mode was card swipe. On[protected] at 12:59 pm, i filled issue with customer care (Mr. Sai) and received cntct number of new delivery boy (i.e. +[protected] and filed complaint against previous delivery boy. I have received a sorry mail on behalf of amazon. This number couldn't be even dialled (it seems call receiving was blocked). On[protected] at 06:22pm we again contacted customer care to get our order tracked and know status. We were again promised to deliver within confirmed date of[protected] even if delivery has to be made at 1:00am. Suddenly at 8:38pm I received text message from amazon that delivery cannot be made due to additional address requirement. I didn't received even single call from delivery boy to coordinate to reach my location. I immediately called customer care where they expressed their inability to deliver due to lack of information about nearest landmark and asked me to wait till next day 2pm for delivery to come that too without any guarantee of delivery date and time. It is inacceptable that during 1st delivery attempt address was found and delivery boy could call us and during second delivery attempt suddenly address was incomplete and nobody is taking responsibility.

Order no.[protected]
mobile name -Red mi 2 prime(white, 16 GB)
this mobile is given to me in a defective manner on 26 june 2016 and the refund of this mobile is not get since last 1 month. and the amazon company is not refunding my money in to my bank account
please resolve this problem as soon as possible.

Dear Sir / Madam,

I purchased a mac book air from amazon 13 - Oct - 2015 . I requested to amazon to provide me the serial number of the machine at my invoice . My request is hanging between seller and amazon . I paid money to amazon to provide me the genuine and legally authenticated product .

As per law Amazon should mention the serial number at each and every invoice .
Kindly take the matter in you notice.

Hi,

I have ordered a salwar 'pakiza design off white salwar' for ₹ 950 +... On 16 th july 2016
I got the salwar on july 20 2016.
It was not as expected. So i returned it on 26th july 2016.

But the refund is not yet done.
Please provide me the cash what i have paid.

Below are the details and message i got when i returned the item.

Your return pickup for[protected] was successfully completed. We'll notify once the refund/replacement is initiated. Details: http://amzn.in/8rdX0HJ

I ordered for a dress, the dealer's name is sanjana collection. I bought a white colour dress and when the dress appeared it was a totally different from the picture. The fitting was pathetic and the design was absolutely different and ugly material. I called the customer care for return and refund of my money. Its been three days now the dress is still not picked. I called up the customer care they are just giving me time and are saying after 7 days they cannot refund the money. Its a complete mismanagment. Bull experience awful site, they should close down.

Dear,
Today i received my order and when we open that parcel data cable is not found in the my order no.[protected]
Thats why it is requested to amazon that kindly send me a data cable acording my order spacification of samsung guru mobail.

Thats why it is requested to amezon that kindly send me a data cable for according to spacefication of samsung guru mobail.

Order #[protected] & order #[protected]
Their delivery date is already over, but didn't receive yet, they are just seeking for more time, what an awkward situation. I contacted amazon representative, they said thy can't track it too, i contacted the sellers, they replied they send the products within 24 hours they have received the order, but meanwhile, i have not received any of these orders yet, and don't know when i will. It's quite experience of irresponsibility.

I ordered 'December link 600 my router' on 31st July 2016 and was expected to be delivered by 4th of Aug 2016.

First all, about this particular, there was not any attempt made for the delivery (while the courier service is claiming regularly). As of now I have talked to Amazon executives for three nights continously and they all are the same, talks very nicely and promises for the delivery the next day on my preferred time.

All in vain, I don't belive amazon will ever make me suffer this way.

Dear, Amazon now I don't want my product. So, please refund my amount.

Anticipating a response regarding further procedure for refund.


Suman saurabh

Hi,

I have been placed an order from amazone which is lg g3 beat2 but when i have recieved the product it was without brand product and different which i have ordered. I am tenured user of amazone but this is my first worst experience where i totally cheat wihth such website and when i spoke to 3 call center executives they are falls committing that i will get refund in my gift card but they all are mental harassing me in different way.

I want resolution and if not get resolved i will knock the door of consumer court as well.

Very shameless service and i hate to buy further anymore.

I ordered Pressure cooker on 4 th aug 2016. COD was not available so I made payment while ordering. Amazon committed me to deliver it on my given address by 10th aug 2016. When I din't receive it on 10th aug 2016 & contacted Amazon, they told me that we can't delIver it to your address and u have to collect it from a courier point which is 20 KMs away from my address. This is totally a case of fraud and illegal. A strict action should be taken against Amazaon as they are deceiving Indian consumers.