Amazon India Complaints & Reviews

My son has made 2 online purchases with amazon india from abroad. It is disgusting to report the malafide practice being followed by amazon and their delivery agents. In the first instance (Dont have the order id), i received a message that address not found. On complaining to amazon helpline next day (Probably on 26th july), i was told that its a mistake and the item would be delivered the same day. The girl actually apologised and ensured that such things wouldnt happen in future.
Against the second order, again a message and email was received on 30th july that no one was available to take delivery. This is another blatant lie as for even a second, no one moved out of our home.
I demand a proof that no one was available, else a written apology and assurance to stop such unethical practice. Otherwise, i shall give this practice wide publicity through social media.

I have placed an order for Moto G4 Plus on 29th July 2016 (Friday) evening with an urgent delivery by paying extra Rs 100. It was committed that my product will be delivered by Saturday 8:00 PM but I didn’t receive the product by 8:00 PM. I was continuously following up with customer service on product delivery status and they requested to wait till the day end. I called customer care thrice and when I told them that I will file a case against them that they do not deliver on committed time, then finally at 10:00 pm I received below email without attempting delivery that we are not present at home to receive the product.
It is really a very remorseful situation where in I have not received the product and you are saying we were not at home. Since morning we were eagerly waiting for the product as I had planned a surprise for the family but could not complete the same due to your improper service and wrong commitment. We were at home and didn’t go outside for a single minute and postponed everything just to take the delivery as I had to go out of town tomorrow. It is really pathetic at your part to play with people sentiments and emotions.
Moreover, even If I agree that no one was present at home to receive the product then the delivery guy makes a call to the requester but I haven’t received any such call.
Please stop lying like this and making fool of the customers. It was a really bad experience for me this time. I’m a regular customer of Amazon but I don’t think I’ll be able to continue shopping with amazon ever again.
Very disappointed and dissatisfied!!!

I hate coolpad company for making this kind of mobile device and running this worst kind of service center in hyderabad, telangana

And i cant expect that amazon like e-commerce had given a chance to sell the product of this kind, i thought that amazon is having qc/qa certification with company's but i was wrong...

I made a very big mistake on[protected] by purchasing this gadget

The device was good for 20-25 days and after this days a new story started

The phone started heating when we use camera or watch videos slowly battery started draining quickly
O i planned to visit the service center and thanks to coolpad service support after keeping my phone for 3-5 days they simply said we cant repair your device and they returned my device...

Is it a good joke guyz???
I cant resist my smile when they said this words
The phone is in warranty and its just 6 months had been completed and your useless service center people were saying this kind of words

If your company service center (Coolpad) cant repair it then who will do it??

I need the answer for this from both amazon and coolpad...

Hope i will get a positive reply from you people or else i have to leave amazon and opt a different e-commerce

I'am attaching the service center invoice and my purchase invoice and i request my friends not to make same mistake what i did by buying this product

If my issue was not taken seriously then i will reach the topmost employs of amazon

I purchased Lenovo K3 Note on 30/06/2016 from Amazon.in and after 2 days o[censored]ses phone's battery was draining so fast that's why I had to return it and I asked for my refund and in process of refund first I received a cheque from Amazon after 15 days of return date but the name on the cheque was not full name and when I went to bank with that cheque then bank said rejected my cheque because of not having full name on that.I want to ask a question that why AMAZON did not ask me for the full before sending cheque to me??
After that they said to me that if you want we can send your refund to your bank account then I given all the information regarding this and I got a mail before one week back that I will receive my refund in bank account but till today i have not received my refund.
Again I ordered Samsung Galaxy On 7 Pro from AMAZON on 12/07/2016 and the same problem with the phone as Lenovo K3 Note and I returned the phone and requested for refund and this time also they are sending cheque with the same error with short name and I have to face the same problem with the cheque.
I have called customer support of amazon many times but they are not solving my problem and extending time only.
I am a student here in New Delhi and my 20000 Rs are pending as refund and I am having problem of shortage of money.
So I request you to please look into this matter seriously and help me ASAP.
Thanks

Hi I'm Rithik and I had placed an order for fast track watch on 30/06/16 from Amazon.in and due delayed delivery I had cancelled/returned the order to the seller and the return was on 16/07/16 and the refund was processed at 1:07pm on the same day and I received a message regarding that refund was successful but I haven't received any refund in my bank account and when asked as this both to the bank and Amazon there is no satisfaction reply.please help

Amazon s message which I got:Refund of Rs.1530 on your Amazon order is successful with refund reference# 75260826199009122536003 & charge auth code# 382510. Check email for details.

Paid with card number ending:5001

Hello

I am lodging a complain against amazon.in. The matter is they are not refunding money in my account as i have updated all the bank details at the time, i requested for return. When i did contact them, they told me that they have initiated the refund process and when i ask for transaction ID so that i can contact to my bank, they told me that they'd mail me with in 24 hours and after 24 hours, when i didn't get back my money, i call them back and they are now denying to give me transaction id. Also they are not transferring the call to their seniors.

Hi
I had ordered a health suppliment nitrotech made by muscletech from amazon on 14th july 2016< amazon took all payment and did not deliver the product after more than half month today on 30th july i am still looking for it.
When i chat with amazon representative she just replied technical cause for stacking but unable to explain so called their technical cause
My sincere advise to consumers not to rely on amazon india
Their services are more then worst
Here is detail
Order details
Ordered on 14 july 2016 order#[protected]
Invoice
Shipping address
Dr shailendra kumar naithani
Amrit clinic
C block raja ji puram meena bakery chaurah
Lucknow, uttar pradesh 226017
India
Payment method
Visa * 1885
Order summary
Item (S) subtotal: 4, 698.00
Shipping: 183.71
Total: 4, 881.71
Grand total: 4, 881.71

I placed an order of amaonbasics apple certified lightning to usb cable - 3 feet on 22nd july 2016 on amazon. in. made online payment of rs. 799. i was communicated via sms that the same will be delivered to me on 27th july by aramex courier (tracking id - [protected]). on 27th i got an sms from aramex that shipment has been delivered to me. however i did not received the same. i checked on amazon app, there also saw the shipment status as delivered. then on the same day i wrote to amazon customer service complaining the same but i didn't got any kind of response so far. then somehow i got contact details of aramex courier but there also i didn't got any response. still i am waiting for the shipment but no response from either amazon or aramex.

Dear sir/madam

I have ordered (order #[protected] and order #[protected] online royal men sherwani and men silver traditional kurta delivery within 9 july 2016 to 11 july 2016 but to till date 30 july 2016 product not delivery at my hand and amazon get delivery with extra charge rs. 49 each products by www.amazon.in but your (amazon) representative not delivered it on time.
When i call on customer care they told me that they was delivered products to our socitey watchmen on date 12 july 2016 that was not acceptable. as per amazon peoples delivery is one day late and our society watchmen told me i was not collect any types products and not given signature. so
My dear your chargeble delivery schedule was 9 july to 11 july so why you say delivered of 12 july that was not acceptable at my end. and second thing to till date 30 july my orders not received in my hand. why you not call me befire delivery? why you not get the produts directly in my or my family members hand? why your delivery agent was not recieved my call hence many call tried me? why delivery agent not recieved my call?

Resolve my issue asap and revert me soon.
I have not wear this cloths on my cousin marriage due to products not deliver on chargeble delivery date. and till not recieved and now this products is not important for me for future. so refund my money
My money investment for this products is waste.
I waiting for a good response from consumer forum.

Thnak you.

Regards
Kiran thombare

Hi i'm kamesh kumar p r :)
I'm brought / buy from amazon. india order no#[protected] [ original nokia/ microsoft lumia 1520 touch & lcd display assembly with original battery - company pack worth rs-9, 999.00]

This order placed on 2-june-2016 total: rs-10, 119.00 from delhi local seller...
Order delivered to my hand on 9-june-2016 afternoon around 1:30pm something, then after i'm opened the parcel and checked on my mobile a twice, the display is very clean and in good condition but the display is not working and the back side battery is looks like already used and assembled from another mobile (the used sticker mark is there) then i'm returned immediately to the seller of amazon. india,
Then the amazon local dealer pick-up my return product, from the next day of 10-june-2016 afternoon,

I wait 3days for my refund 13-june-2016, but they don't refund so i called costumer care then i asked to connect tamil costumer care, because i'm from tamilnadu, then the call connected with amazon-india tamil costumer care executive, he resolved my problem that why they not refund, because 13-june-2016 evening only the return package reached delhi...

1week later still i don't receive my money cheque then again i make a call to the costumer care and spoke with amazon-india tamil costumer care executive this time he said saturday and sunday is not working day for this process and even government holiday, so i'm wait for more than 3/4 day's, on 29-june-2016 i received my cheque :) but the problem is i login amazon. india by my face book id. so the cheque name is not my bank passbook name, then again call the costumer care and explain everything to him, he said tare the cheque and send to the costumer care mail id and also change the correct name on your amazon id. then i do this all and the process starts on 2-july-2016 again.

After 1 week i called costumer care he said in process...
Then after 4 day's he said in process and he send some mail to the amazon billing team,
1 weak late i called costumer care this time also he said he said in process and apoligized me.

See today the date is 30-july-2016 still i don't receive my money cheque, really i'm tired and heart broken : (:' (

I don't know about this site if this is true please take some action. please : (

Date of incident :28 july 2016

have purchased apple mac book pro cost 55000
had a call with customer representative regarding a sugg of different product are refund/ later the same person promised to get the money refund doesn't take any request against this.
could you please help with this what should be done?
even got a call recording of the conversation had with amazon person

This is to inform Amazon that I purchased a book " handbook on law, ethics and communication" by muniah bhandari.

The order number was[protected].

I placed the order on 22july 2016 and I was assured delivery latest by 29 July. I am also being charged₹75 as delivery charge.

However, I haven't received delivery as yet. I would like to mention that the ordered book needed urgently for study purpose. Such inordinate delay is beyond reason. I am highly disappointed and I barely think of transacting on Amazon again.

Amazon really need to speed up its delivery. Even the tracking details shown on internet are very ambiguous. The package is in fact moving away from my address.

*breaking news, amazon selling samsung j7 mobile phone at just 499 rs because of golden anniversary. buy it now before sale ends. cash on delivery also available. visit just now* http://amazon.mobile-flashsale.com/

This is the adress from that they make people fools they told us to share it on whatsup and group about five times.
And when it done. they provide us like... please download our official partner android app now for book samsung galaxy j7 in just 499 rs without any shipping charges (cash on delivery available)
Download app for book now
App size : 2.10 mb
Steps for booking

Download our official partner app and install it.
Sign up for a new account
Wait for 1 minute and you will see one popup in the app regarding samsung j7 at 499 rs.
Enter delivery address
Get your product in your house and pay via cash on delivery.
And application is 9apps.
I have done all the steps but nothing get... totally frodulent. beware from this.

I purchased "petslife cockatiles fruit mix food-200 gms" from amazon. Mrp of item is rs.120/- and i was charged 220/- plus shipping. This is clearly cheating of customers.

Attaching screenshot showing amazon bill and mrp on item.

This is a planned cheating by amazon as you can clearly see screenshots on website are take in a way that mrp is not seen. Not expected from amazon atleast.

I have ordered one product in Amazon, which suppose to be delivered on 25th July, its 29th July still there is no update from the supplier.
As per Amazon there is no update from the supplier side.
Thanks
Mahaveer
[protected]

Hello team

I have purchased a mobile through amozon on the 6 month emi installments. my mobile has been delivered and i made payment through our credit card (kotak mahindra bank). on the time of purchase, the advised emi is rs. 2588.05 for 6 months. attached emi advised details for your record.

Now, i have checked our bank statement and there is some extra amount debited from our account. please see and attached the bank emi advised details. there is some extra charge i am supposed to paying, which you had not advised, on the time of buying the product.

This is a very bad experience which i never expect from amazon. please dont hide any information regarding the product and price to your customer. please take my issue on the priority and advise soon.


Looking forward to your earliest reply.


Thanks & regards

Arun kumar

Sir i have ordered alexvyan®-genuine accessory with 1 year warranty - usb wifi 600 mbps wi fi dongle 600mbps wireless adapter adaptor 802.11n/g/b with antenna antena 8th july 2016 bt item is not useable to us... So i return product on 22nd july 2016 and amazon courier boy taken off the item but till now item amount is not refund into my sbi saving account... So pls verify and credit it money into my account...

Hi
I have ordered tynor knee cap. Today i got message that item will be delivered today, and courier boy called and said no service to your area so you have to come and collect it or will return
I checked before i order that my area is eligible for deliver.
What can i do.. This is not first time i order.. I ordered many and got delivered by same address.
Pls check and do favour for me..

This is to inform you that i bought a mobile moto g4plus on launch day and various offers were running alongwith this buy. I have attached the invoice & promotional schemes documents. The last date to offer the freebies was 15th july. However, till date they have not responded with a new date despite of reminders including their facebook platform.

Amazon india is not fulfilling the launch day offers on moto g4 plus. Amazon does not even giving proper reply on the concerns. Many mails (Including ceo – [protected]@amazon.com) & call to customer care could not resolve the issue. There following were the freebies offered;

1. Kindle offer worth inr 1000
2. Goibibo.com – get inr 15000
3. Buy motorola pulse 2 headphones at just inr 499
4. 100 percent cash back on purchase of moto g4 plus for 50 lucky shoppers
5. Buy a moto g plus, 4th gen and win moto 360 smart watch
6. 10 lucky customers to see thalaivar during ‘kabali’ in the 1st week of june at chennai
7. 100 lucky customers to get passes for ‘kabali’ launch:
There is no resolution to the problem till date. Please suggest & help.
Regards,
Rajeev
[protected]

I had ordered a unic uc-40 projector from amazon on 12/07/2016. However i received a fake e-gate gp-8s/g8 projector which was a toy projector much inferior in specifications to the product i had ordered.
The fake different branded item was received on 21/7/2016. I immediately ordered a return. The item was picked up the next day but i am yet to receive either a refund or a replacement. After much harrassment and complaints to amazon i was issued a refund on the 26/7/2016. However i have neither received any money nor any amazon gift card balance which i had opted for. I am extremely worried about my money now.