Amazon India Complaints & Reviews

I had ordered a battery via amazon with order no.[protected].
The delivery man abused me and threatened me that he would not deliver the product and i will need to collect it from your office such behavior from delivery men will certainly affect customer relations for you in future. he did not give me his name he called me from no.[protected]. i request some action be taken against him and my complaint be effective in order to make customers like me feel cared.
Thank you

I received defective product from amazon. He not aaccept for return the product. I say amazon i complaint in consumer court. He say sure. After 2days he are accept pickup of product but by mistake i send different product now complaint amazon regarding different product. He says no issue. And called amazon returning the amazon product. Amazon says yes i returned your different product and pickup the product. Now he refused me.

Pelse help me for returning the product and provide refund.

Trying to place order for 9th standard ncert text books through amazon and see that the shipping charges are more than the value of the order!!!
The re-seller is "infinity_books" and all books are being ordered from the same re-seller.

Vendors are trying to mint money from customers?

Either amazon has to take out such re-sellers or make sure the shipping charges are removed!!

Hi,

This is to inform you that Amazon.in which states that they do not save the user card details has deducted an amount of Rs. 6, 638, without my permission on July 1, 2016 11:22 PM for Amazon prime membership, ehich is utterly no use in India.

And the next very day, I contacted Amazon.in for the same and they even denied that my account itself does not exist, the agent here was Mr.karthik! and after all the drama I was asked to contact Amazon.com & Amazon.co.in. so as suggested, I contacted Amazon.com and had a chat with Ms. Kaityln and she strictly denied that such transaction info is not available and was asked to contact Amazon.in again.

And when I again sent a mail to Amazon.in they did not even care to call up instead sent the same response stating kindly contact Amazon.com.

And after all the drama, I had to call the support and they made me wait for a frigging hour on the phone to get in touch with the supervisor who gave an email ID to contact regarding the payment as that mail ID would make me get in touch with the payment team, but unfortunately again was not at all surprised to see the same response - "Kindly contact Amazon.com"!

My question here is, Y the hell is there a customer support when they don't even have the basic knowledge of addressing the customer's issue ?|

Finally, as it's already 9 days from the date of deduction, I've decided to file a case and sue these worthless company and let the world know about their "secure payment" or whatever the hell that is?

would be posting this o other sites and make it go viral until they learn a lesson!

I purchased lenovo zuk z1 from amazon.In after product shipped and delivered they blocked my account and now i want to return the product as they know they sent me a faulty product i contacted them through mail but they are saying ur account will be closed and new opened account will be closed also! Phone's camera is not working properly! There is a heating issue with phone and charger too! Now i want my refund what to do?

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Amount is not returened in my account

Pankaj kumar
To cs-reply
1 day agodetails
My order id:[protected]. i returned this in month of april.
There after you asked me to send many document like courrier slip, account statment. i mailed you all related document as par your requirement. but account is not credited till date. i contact to customer care of bank than they told there is no pending issue till 30st may 2016. now from where i will get my money

This bulb is not running, i had taken the 2 bulb 12 w, one has lost 1 bulb in the box 23 june ordered came 29 june

I purchased a pair of bellarina from amazon india. unfortunately, i ordered a wrong size asked for a refund as i returned the item. i got the gift card id 60148503×××××××× but the problem occurred when i tried to redeem my gift card at amazon india. whenever i entered my gift card id of 16 digits it shows my promotional code is invalid. why? did somebody use it and gave me?
I tried to contact with them but couldn't.

There is a sale going on at amazon.in and the price of the watch is shown to be rs. 29 only. but the shipment cost per watch is rs. 249. the regular shipment cost is rs. 40. even if we are increasing the quantity the shipment cost is the same per watch.

It is a scheme to fool the customers by advertising a sale and then increasing the shipment cost. moreover the delivery charges are not mentioned until the final stage. before that it says "delivery charges may apply".

If they have to impose the charges no matter what why say "may". if it were the situation that by increasing the quantity the charges were dropped then this would be a valid statement.

Hi,

My name is ishita, i had ordered one plus 3 phone on. Till yet i have no information of its whereabouts. I havent got any intimation from the courier services or from your team. I have been calling your customer care since last 4 days to track my order but everytime i call they say the same thing that they promise it will be delivered to me by 8th july'2016 before 5 pm as the phone that i ordered is a birthday gift for a friend and his birthday is on 9th july'16.

The delivery address that i have updated is an official address, wherein my office timings are 9:30 am to 5:00 pm monday - friday. Now saturday sunday we will be closed and my friends birthday is tomorrow i. E a saturday.

Till now i have no update from your team though i have called almost 4 - 5 times for the same and no body had an idea about where my phone or the contact details of the person who is delivering the same. Also on your website i cant track my order, it gives no access

I have already payed 28, 000 for the phone online, also it is my friends birthday tomorrow, if i dont receive it today, it will be of no use to me.

I am literally being tortured by you guys for this. We dont expect this type of service from amazon, you are pushing your customers to the edge. This is just not acceptable.

I want my phone to be delivered today before 5 pm.

My contact no. Is [protected]

I have ordered a product from amazon.In on 13 june the delivery date was 4 july but still i dint get my product when i call to cutomare care they only say... We have send mail to seller he will refund ur amount but still i dint get it they dont send me any product or my refund my order number is[protected]

Please solve my problem as soon as

I ordered 2 kurtis amazon deliver me wrong product and when i returned this product they didn't give my money back. from last 15 days every day i called them give my money back amazon confirm me that today that will reach mam but it's already 15 days passed plz do something against this. and when i return the product i select bank account but they send me gift card in my account for 1 product and they told they will send cheque for another still i didn't get that. plz do need full asap.

Hi team,
Unfair and unexpected from amazon
On 6.7.16 i just visit ur site and buy a new one+2 phone for 22999
But yesterday when phone is deliver i go online to understand how to use other feature of my new phone but what i see ebay provide the same phone on 18499... huge difference in price 4500 rs. check my purchase from your site dhyanu. [protected]@gmail.com & i buy this phone from my mom's id sungandha. [protected]@gmail.com i always buy from your site
But when i call to customer care they clearly say no that amount is not refundable till me clearly is this fair for customer.
What i do know of lose of 4500 rs, my mistake is this that i blindly trust youramazon site on price range and product.
Refund me the 4500 rs as a good dealer
Or give me the best option.

Order #[protected]

Wait for good response
Thank you
Regards,
Dhyanu munjal
[protected]
[protected]

I ordered samsung galaxy s4 battery on amazon.. this order i gave this order in june last and i already submitted many emails to seller for giving me a fast delivery. But this is even worst thing i ever seen. My order not received yet and its showing expected delivery in 4th july to 7th july. And its end of 7th july. I requested to amazon for take any action on this or ill cancel this order soon.
MY TRACKING ID- Z95392888
ITEM- SAMSUNG GALAXY S4 BATTERY

Sir i ordered a product which is "lenovo zuk z1".. I ordered this product 3 times (1st 9th jun 2016 then 2nd was 23rd jun 2016 nd the 3rd was 30th jun 2016)..In every times i got the message that i recieve the product and every time this product return its self without my permission... This product cant reach i dont know why... I complain in coustomer care and its say me that this product is cancelled by seller they dont deliver that product to my giving address which is -
"united bank of india, college street branch
90/7a m g road, kolkata-700073
Kolkata, west bengal 700073
India"
And the seller was "cloudtail".. That seller deliver me the product in same address (Which is i mention you) my previous ordered products but this time why they don't delevered me the product...???
I complaint in customer care bt they dont solve this...
I complaining you and i wish that you take the proper action about my problem... Thank you in advance.

My email address is - [protected]@gmail.com

How can somebody maintain consistent bull customer service?
Amazon india for you gentlemen holds the dubious record. Jeff-bezos created a world class company, amazon india will undo his dream brick by brick wall by wall.Incompetent, morally corrupt, ethically zero and with no control over there delivery partners, even in house ones. Amazon india better you shut shop, for you guys suck and suck big time

Been lied to by amazon, been given false hope,
Order #[protected]

Dear Amazon


Kindly help me in this issue as i have purchased i phone 4S white 16 GB and i paid by cash on delivery, but the product is over heating while charging and also when i talk, i have returned the phone to amazon, again they replace me another for that also same problem was came, again i contacted the amazon team that they told that there is not pick up facility for this u have to send the parcel to our address, and we will be refund the amount Rs.19, 938 by cheque, but till today no reply from amazon, i was out of station for 3 months, so that i have not replied for the same, but what about my amount its not a small amount for which i can leave its Rs. 19, 938/-
kindly help me in claiming the amount by cheque or by gift card, u can cut the transport charges and shipping charges.

Kindly revert on the same asap waiting for ur precise reply on the same,

I am attaching the mail copy of A-to-z Guarantee Program which i got.

I returned puma sneakers to Amazon as the size was small but without my consent they gave me a gift card instead of money into my account..and they have admitted that it's their mistake still they are not taking any action.the call centre executive had wrongly generated the return of shoes..and I am bearing the loss now I am bound to do shopping from amazon..the company has just one answer that is sorry which won't solve my problem ..I want my money back instead of the gift card

Hi,
This is a worst experience what i ever had. I called in your customer care, requested very politely that i want this product to be replaced as i was facing the issue with the product your agent taken the exception on one day where in the policy has completed one day earlier. I thought that yes you guys are helping to your customer, i said that this order was for my younger brother who is living in hostel. I asked for expertizing the process. Your tl said that yes i will be calling you back its not with in the policy but yes i'll try to get it done asap but no one called me (Fake commitment). Second thing, wrong request taken where in promised me for exchange & raised for return, i took a pain to call again for the correction. Only requested to make this thing done asap by tomorrow or day after tomorrow as i need it on the urgent basis that's why i have placed the order online. Shameful to you guys such kind of behaviour is shown by one of your manager... I am wondering that how come he is a manager where in he do not have listening skills, & not have the mood of helping the customers. There is no use to talk to your floor supervisors & manager (Useless), so arrogant they folks are!! I am reluctant to shop with amazon.In again... This is the last call of mine to get this thing done for me or else i am forced to take it for the legal action wherein i am harassed by your representative... I have all call recordings with me & i am gonna put it on social media... I was so genuine customer but your representative disrespected me by saying that given an exception you shopped with us & i need to agree with the policy... Sorry boss i 've paid for the same... I never asked for the compensation / return asked for the replacement... But now i want the product to be replaced asap then and there and if you can not do any thing i will take it to consumer court, also make sure that all folks should know how you treat your customers world wide will be putting it to social media. Now all my action will depend on your revert.

Regards
Farook

I have purchased moto g4plus white colour 32gb in amazon.in. i have sent if for refund and 10days have passed but i didn't got any conformation message from amazon and the still the package didn't reached warehouse.
here is the status of my package


Date Time Location Event Details
1 July 2016 04:56:36 PM Jakkur, Bangalore Karnataka IN Package has left the courier facility
1 July 2016 04:40:38 PM Jakkur, Bangalore Karnataka IN Package arrived at a courier facility
1 July 2016 01:33:34 AM Madhapur, Hyderabad Telangana IN Package has left the courier facility
30 June 2016 02:47:17 PM Madhapur, Hyderabad Telangana IN Package arrived at a courier facility
29 June 2016 07:55:14 PM Visakhapatnam Andhra Pradesh IN Package has left the courier facility
29 June 2016 06:16:55 PM Visakhapatnam Andhra Pradesh IN Package arrived at a courier facility
29 June 2016 05:57:18 PM Vishakhapatnam IN Returning to seller
29 June 2016 09:45:40 AM Vishakhapatnam IN Return or Replacement or Exchange pickup succeed
29 June 2016 08:09:18 AM Vishakhapatnam IN Carrier out for pickup from customer.
29 June 2016 08:02:00 AM Vishakhapatnam IN Carrier Notified to Pickup from customer.
27 June 2016 01:05:03 PM Vishakhapatnam IN Carrier Notified to Pickup from customer.