Amazon India Complaints & Reviews

Hi Team,

I have given order number (#[protected] of "Pampers Active Baby Medium (Jul 25 (13 days ago).

Online tracking is updated on last saturday (Aug 5th 2016) on delivery date. still no updates about my order. (nor received at).

Please find the current status about the order.

kindly process my order to delivery as soon as possible.


Please update me the status.

Thanks
Sushma
[protected].

Hellow,
i have returned this item on[protected].My order id is #[protected].
But till date you not yed refund my money rs 530/- to my bank account.Please refund it immediatedly.
Regards,
arijit dutta

Recently i made few purchases online through amazon and had very bad experience. I would like to give the following details orderwise for reference.
1. Order no.[protected] nayasa casserole set. After receiving order confirmation, the supplier m/s.Amrex informed me over phone that the ordered item cannot be shipped to my address and asked me to cancel the order. Amazon did not send any message. Two days later when i contacted amrex, they replied the item is being despatched so need not be cancelled. Two days later, amrex informed that they have despatched also. But the status shows not yet despatched. Later i recevied message from amazon that they are cancelling the order and payment is being refunded. Your comment is 'very rare such incidents happen'. Still i received a mail from amrex that the item is despatched. I am attaching their mail copy herewith. I was disappointed and frustrated with this type of business transaction.
2. Order no.[protected] lakinzi men's remie linen unstiched fabric[protected] what i ordered was pink color and what i received was black. I am enclosing the photographs of the both. Really i was disappointed.
3. Order no.[protected] - optimistic home furnishing 100% cotton diwan set. I received a damaged piece. I am enclosing the photo of the same. Once again i was deeply disappointed.
You may tell that if the item could not be despatched amazon will arrange refund and if defective items are received to return the goods for replacement. Is it the sort of business the customer should do with amazon? i dont want to return and ask for replacement. I feel sorry for doing business with amazon online

I have pay rs 202 but i receive the dd of rs 145 only

As we got dimmer in ur online shopping. .but it s not working pls exchange ur product and give as new working product immediately. Or otherwise do any other arrangements. .pls contact us through call as soon as do our possibles.

I had ordered a product Mota G Plus.4th Gen.(white, 32 GB) mobile with payment by credit card on 2 Aug.2016 and expected delivery was on 6th aug.2016 but my product can't be delivered 6 aug 2016.i called many time am zone customer care Executive ( partik and akshit) and request to please delivered my product on 7th Aug.2016 but they told me your product will be not delivered today because today is rain day, i check my status right now my product is Package arrived at a courier facility
Delhi, IN. again i requested to you please delivered my product today before 8 pm if my product not delivered today then i will go to consumer court tommarrow, , why amazon make me fool...

Order id is[protected]
mob no is[protected]
[protected], [protected]

I ordered a magazine rack ( A10 Shop Alpha Magazine Holder In Solid Wood-Walnut Finish Order #[protected] on 26th of July 2016. The final delivery date for the same was 6th of July. I never received the product and when I tried to claim a refund due to non delivery in the amazon portal, the option for product not delivered is been blacked out. Even my calls to the customer care was dismal & it seems they have no idea about the non delivery of the items. Also they seem more aligned in favour of the seller than helping the me with my refund. Never had such a bad experience before with an online purchase.

I have purchased coolpad phone from Amazon.igot the phone on 12 July but the screen touch was not working properly .from. that day on words i am trying to send back this item but they want my phone no but it's gon because of that they are rejecting this item plz help me my phone no [protected] amazon complaint or customer care also not responding please help me.

I had ordered a product on 31st july and expected delivery was on 5th august 2016. after repeatedly calling customer care i am only getting false assurance that product will be delivered today. its three days i haven't received it. also i had been constantly tracking product on website and status says that delivery was attempted but could not be delivered. these people are lying, they never attempted delivery and neither bothered to call me.


order number is Order Id:[protected]
tracking number[protected]

I was ordered ae mobile back case with online payment but my product can't be delivered. i check the status which show product delievered on 3 august but today 7 august, my product was i think stolen by company because i can pay the money online.. so if my product not delivered today then i will go to consumer court tommarrow, , why amazon make me fool.

Amazon-india - bad experience with the poor product and stated in amazon as a great and a good quality product
Reference #[protected]

Hello team,

I ordered vector x vrtj00 heavy adjustable d handles tube exerciser (Blue) resistance bands that too high elasticity but the
Product/item quality is not so good and had a very bad experience with amazon, i took this product 30 days back but still am
Not able to use for atleast few days in this gap and the quality of resistace bands were poor and the adjustable wires of bands
Got cutted off suddenly and the customer affected very badly by hitting his face by removing off the bands as the product made
Customer very dissatisfied and not only look for the business for all the times and also sometimes look for delivery of the product
To end customer by caring people say they cannot do anything.
This has been a very bad experience with amazon and i wanted to share with you this feedback to know where your product stands.
I suggest you in giving in return of a product or exchange of product as i am looking for.

This was a hilarious experience i never ever had in my life. So i suggest you people for exchange the product, because not even used
For atleast 20 days and the product/ item got cutted off, you are simply loosing the customers trustiness and emotions. Exchange my product
By providing a new one.


Prashanth kulkarni
H. No.:16-2-147/6/3/a, anand nagar,
7th lane malakpet
Hyderabad, telangana 500036
India
Phone: [protected]
[protected]

I ordered godrej washing with offer price 4495/- as when i ordered, i opted cod mode of payment and suddenly after 2-3 hrs when i wanted to check status it was cancelled automatically by amazon..
After calling customer care they are giving bull reason like they themselves were not sure about cause whether it was out of stock, defective, ot damaged whatever...
They were constantly saying now u have to buy product @ new price 11990/-
This is an absolute cheating on customers first attracting by keeping price low then by making mind about the product when we purchase they suddenly increase price and forcing you to buy
Absolute cheating

I buy woodland shoes from amazon on[protected] but shoes do not fit in size so i returned shoes to amazon. After waiting for one month my amount not returned in my account. I contact to amazon customer services than they told me wait another 12-15 days. After few days they asked to submit my account statement. After submitting a/c statement they told me to wait for 7-14 days. Again i contact to them now they told me to contact bank for filing charge dispute form. I contact to bank do the same whatever they told me. After 15-20 days bank replied me that there is no any pending issue related to my account. Again i contact to amazon than they unable to satisfactory answer. Now i am requesting you to do needful regarding this.

Dear Sir,
Refer to above order, I am waiting for refund to be appear in my account. As per your site information it is processed on 23/7/16 but there is no information regarding this refund to my bank account...
The online order for a Lenovo Mobile Hand Set was placed on 8th July'16. to M/s. Amazon India and the item received from DBM Marketing, but after checking the item it found defective and was returned back. I got confirmation for return received on 23/7/16.

Kindly help to expedite the refund and give detail.

Customer

Davendra Singh Seervi

I ordered a black colour but white was delivered. Customer executiveat amazon is helpless. Manager was not willing to take the call. They say to initiate a complaint against the vendor through site. They don't have even phone no of vendor. How is amazon undertaking such vendors. When product is delivered, money is taken on spot. For return they want us to return the goods and wait for refund. I said i will return the goods after my money is refunded. For which they say their system doesn't permit. On the whole they r fooling the customers and the customers are left with no option. So how far is it safe to order via this so called online sites. Customers in this type of event buying hv no help at all. Customer id:[protected]

I, Chotelal Yadav, Ordered a San Disk Ultra Micro SD 32GB memory card vide Order:[protected] on 27 July 2016 Payment Method: Debit Card INR 552.00 from amazon login [protected]@gmail.com, registered contact No. [protected]
Shipping Address:
Apar Industries Limited
Survey No. 127/1/2,
Vill - Athola, Umerkui Road
SILVASSA, DADRA & NAGAR HAVELI 396230
India.
As of now I didn't got my order as the scheduled date of delivery is 01 Aug. 2016 with Amazon Transportation Services, Tracking #:[protected] & even after raising the complaint with their leadership team member 03 Aug. 2016 confirming delivery of product on or before 05 Aug. 2016, I didn't got either the product or any status update as of.
I, hereby launching a case of fraud with me against Amazon India.

I placed order#[protected] from amazon (Under super value day offer) on 1st july, and same were returned by courier service with remark that “item marked as rejected by you - returning to the seller. After tracking, it’s found that
“item arrived at nearest hub (Karwar)@10:59am of 9th july and it was marked rejected by me within one minute i. E @11:00am (Screen shot attached)”.
How is it possible to return material within one minute of arrival of item at nearest hub.
After mail to them, they replied, it was a error and tell me to place a new order. I did not place a new order and waited till next month super value day offer.
Their audacious behaviour did not stop here only, again in next month i. E.In august, i placed order for 5 bottels of redbull, 1 maggi sauce, 50g coffee, 400grm milk powder and one biscuit packet (I am mentioning qty. Because orders were cancelled stating “suspected use for resale”) under order #[protected] on 1st aug.
Order was cancelled by so called amazon account specialist, stating item suspected use for resale. After mail and multiple conversations (Attached), they agreed that order was cancelled by mistake and told me to order same products again.
Believing on amazon, i again ordered same products under order no. Order #[protected] on 03 aug, again order was cancelled stating same reason as mentioned above.
Again after mail them, they accepted that it was a mistake and again told me to place a new order. Either they are bad, that they mistakenly cancelling orders (And accepting too) from same account repeatedly or considering me fool. Again they are telling me to place a new order for same products, but i am really feeling frustrated be this order-cancel game and not going to place a new order, it’s their fault, they should apologize and create replacement order with considering price difference and discounts.
I suspected they are accepting bulk of orders on super value day but unable to supply items due to low stock, cancelling order stating silly reasons.

We have returned on june 6th till now i didn't get refund my amount when i call them they r simply telling wait for 2 days my order no :[protected] my pickup no:[protected] this item is SAMSUNG GALAXY NOTE EDGE

You must know that the Amazon company has a policy of 10days return & refund, if the product is not good or not as per your expectations.

I purchased Moto G4 plus phone from Amazon. It was delivered me on 19th July 2016.

I found that the phone was heating badly, even during the calls. So as per policy, I booked for return & refund on 23rd July. But till date, Amazon hasn't pick up the phone after passing almost 12 days. They never called me for this issue. I have called their customer care so many times. Every day they reschedule the pick up for next day. But neither anybody came for pick up nor contacted me.

I understand, tlhis company hasn't established the consumer complaint escalation system. Only one email address is provided ([protected]@amazon.in). I have emailed so many times, but till date no result found. I have demanded numbers or contact mechanism of their senior or responsible mangers, but that was also not provided to me.

I am worried whether this will be picked up or not and will they refund me or not. I have searched on web about such complaints and found many such cases also. You may refer below link:

http://www.consumercomplaints.in/amazon-india-b106509

I am writing it to social media also to give message to people that this online company is not trustworthy regarding this aspect. They are cheaters & giving wrong commitments.

I expect reply from amazon on this, which I have already posted on their website. Also the same will be posted on all social media, consumer cell and wherever I can post.

Please assist immediately

I purchased premium leather flip cover case with sensore for xiaomi mi4i - black by amazon showing mi logo on front side of cover, but the cover which i received is not in order. There is no mi logo in front side of cover. It s also observed some patch on the front side of cover & it is looking very odd.
I request to your good self to provide me as showing in the image on amozon site.